DMWS Impact Report 2016 highres

2016
Impact Report

2016 Impact Report // 03

04 // 2016 Impact Annual Report Review
Foreword from Nicky Murdoch
2016 has been a remarkable year for the DMWS. We are thrilled that Her
Royal Highness, The Countess of Wessex agreed to become our Royal
Patron. We received The Sovereign’s Medal of Merit from The Order of
St John for exceptional service in support of the Armed Forces Community,
the first time it has ever been awarded and we have continued with our
transformation to an organisation that is “in the business of charity” and
maintained our strategy of diversification in order to be sustainable.
Nicky Murdoch
To that end we have delivered our service to the entire Defence
Community and their families and have also launched trials to deliver
our service to the Police Community. Once again we have secured
the contract to deliver our service to the MOD, which means we are
supporting the serving population of the Armed Forces in Cyprus,
Northern Ireland and in Birmingham. Additionally, we have established
teams in Scotland, Avon and Somerset and the Greater Manchester area
for the veteran’s community. Our path to diversification has also seen us
working with veterans in the Cheshire and Greater Manchester Probation
Service as part of a prevention strategy and with the Police in Hampshire
and Avon and Somerset. We are really pleased with the progress and
outcomes of these new projects and delighted that we are making a real
difference to those who put themselves in harm’s way for the Nation.
We are very grateful for the ongoing support provided by our partners
Help for Heroes and The Royal British Legion for funding our service in
Catterick and nationally, Germany and in the Battleback Centre. These
partnerships allow us to maintain a national footprint and reach in to all
areas where the Armed Forces serve.
We are also very proud of our work in “professionalising welfare”
through the development of our training provision. Our flagship Level
3 Diploma in Welfare Studies is in significant demand by a very broad
audience because it delivers the skills required to be an effective welfare
practitioner. Our resilience courses are also gaining traction as part
of the early intervention pathway for developing good mental health
and wellbeing.
Our welfare officers are continuing to provide an excellent service that
makes a very real difference to improve the lives of our beneficiaries.
DMWS – Caring for those who serve from the frontline to recovery.
Nicky Murdoch
Chief Executive, Defence Medical Welfare Service

Over 1, 000 000
patients and their
families supported
since 1943
2016 Impact Report // 05
Evolution of DMWS
The Defence Medical Welfare Service (DMWS)
was formed from the Joint War Committee of the
British Red Cross and The Order of St John in 1943.
For over 70 years DMWS has been providing
medical welfare support to the Armed Forces
Community. In order to retain the humanitarian
ethos of both our parent charities and to adapt
to changing requirements, DMWS evolves
constantly to meet new needs and 2016 has been
no exception.
Key advances include:
• Diversifying the provision of welfare to new
beneficiaries on the frontline such as the police,
the probation service and the NHS
• Recognition that DMWS has been at the forefront
of the ‘professionalisation’ of welfare, setting the
standard for training and delivery of welfare
• Gathering evidence and outcomes that
demonstrate the cost benefit and value that
professional welfare can deliver
• Creation of a comprehensive portfolio of
wellbeing and welfare training, which offers both
preventative and interventional strategies for
those helping others in a welfare setting.
The comfort and support you
provide at such a difficult and
emotional time is priceless. Thank
you from the bottom of our hearts
for all your time and dedication.”
Wife of a wounded soldier

06 // 2016 Impact Annual Report Review
The ongoing support and reassurance should not
be underestimated. The presence of the DMWS
during my past 6 months helped me keep going and
moving forward” Critically ill dependant of a soldier
What makes us unique
What we do
DMWS has been providing an independent and
impartial medical welfare service for “Those who
Serve” for more than seven decades and are the
only organisation providing a medical welfare
service throughout the clinical care pathway.
Our Welfare Officers offer practical and emotional
support to ensure that no family goes through the
worry of injury or illness alone.
We work with patients when they are receiving
treatment on a clinical care pathway – when their
medical needs are being met but when other issues,
problems or social influences, may be distracting
them from their recovery. To that end we act
as care navigators, identifying need and finding
voluntary and statutory organisations to link with
the individual to reduce pressure on NHS staff and
to enable the patient to return to health, work and
home at the earliest opportunity.
The types of cases can range from assisting with
traumatic and complex injuries, less severe cases
where more practical help is needed to dealing with
bereavement and terminal illness.
We have been described as the ‘guardian angels’ at
incredibly difficult and stressful times, largely unseen
but ever present and always ready to help.
DMWS is an organisation with history, credibility
and a very strong reputation. We have unequalled
and extensive experience of delivering a professional
welfare service.
Our Welfare Officers are drawn from a wide variety
of backgrounds including health professionals,
former military personnel and police with welfare
experience. Every one of them is trained in Mental
Health First Aid and holds a Level 3 Diploma in
Welfare Studies.
We are unique:
• DMWS are the only organisation providing a
medical welfare service throughout the health
care pathway
• Highly trained, operationally experienced and
professionally accredited staff
• More than 70 years of experience in the most
difficult of circumstances including front line and
highly charged environments
• In addition to helping individuals we assist
organisations by contributing to earlier return to
work / unblocking beds in the NHS
• Leverage our strong network with partners, charities
and statutory agencies for coordinated solutions
• Our welfare service is available 24 hours a day,
365 days a year
• National and international footprint
• Independent and impartial welfare service
• DMWS is at the forefront of transforming welfare
into a profession

DMWS helped reduce
service users’ Length-of-Stay
in hospital by 411 bed days
– equating to over £240,000
saving for the NHS
2016 Annual Impact Report Review // 07
I firmly believe that had we not
had the specialist support from
the DMWS Team, we would not
have been able to achieve the
positive placement and outcome
for the patient.” Charlotte Walker,
Operations Manager – Hospital Social Work Team,
Fairfield General Hospital
The wider impact of our service
Apart from the obvious benefits to patients and
their families, working with DMWS provides wider
advantages to linked organisations and health
care providers involved in the individual’s clinical
care pathway.
The outcomes include:
• Saving money by reducing hospital Length-of-
Stay through fostering positive engagement and
sourcing external support.
• Helping to tackle Delayed Transfer of Care issues
by providing additional options for transitional
care thus reducing ‘bed-blocking’
• Reducing ‘Did Not Attends’ (DNAs) rates by
accompanying patients to appointments
• Freeing up clinical staff to concentrate on their
core duties by dealing with non-medical issues
• Assisting in the creation of a more coherent and
coordinated discharge plan
• Working with other organisations to improve
homecare provision and reduce re-admission
risk
• Helping to reduce the risk of complaints or
litigation by acting as a professional intermediary
• Delivering a positive patient experience leading to
improved feedback for health care partners.

08 // 2016 Impact Report
Our Staff
Our specialist knowledge, rooted in operational
experience, means that DMWS Welfare Officers
have a deep understanding of working with Armed
Forces personnel and their families, as well as with
veterans, and increasingly other uniformed services
including the Police Force and the Probation Service.
Our Welfare Officers are experts in their field, drawn
from a variety of backgrounds including healthcare,
social work and counselling, and many are veterans
of the Armed Forces and policing as well as military
spouses. They deliver a high quality welfare service,
often dealing with highly complex cases in pressured
circumstances. – They are our most valuable asset.
98% of our service users
think our Welfare Officers
are professional,
knowledgeable and helpful
For our Welfare Officers to deliver the best
service, we recognise, we need to look after them.
This is why we actively encourage staff development
both personally and professionally and invest in
them by ensuring that they gain a Level 3 Diploma in
Welfare Studies accredited by the Institute of Welfare
and are qualified in Mental Health First Aid.
Our Welfare Officers make us what we are – a
high-quality medical welfare service provider.
Caring, genuine people to talk to,
listen to and help with any concerns
I had. I looked forward to my visits
from DMWS. I can’t express my
gratitude and thank them enough.
My wife was amazed and impressed
with how DMWS looked after me.”
Wounded Soldier
The service provided to my wife
and myself by DMWS was superb.
In my 30-year career, I have never
experienced such top quality
welfare support. Nothing was
too challenging, the commitment
exemplary…” Brigadier G Deakin OBE
DMWS will be remembered
by all the families they have
helped. Going that extra mile
every day of the week, far
beyond their call of duty.”
Mum of a marine injured by an IED

2016 Impact Report // 09
Our National Footprint
Our Achievements in 2016
We had contact with 3072 beneficiaries of which 31% were family members
DWMS Welfare Officers made a total of 4,389 visits
and spent 2,277 hours with service users and their families
16%
of Cases were High Complexity
59%
Emergency Admissions
28%
Planned Care
29%
were supported to access
statutory services, including
other NHS care
68%
were referred to the
third sector including
military charities
82%
required emotional support
58%
required specific and
detailed advocacy
69%
required detailed support to
access services including help
with completing forms
80%
have already shown
improvement in wellbeing
(assessed 6-8 weeks
post discharge)
Headquarters:
Andover
•Inverness
Service Locations United Kingdom:
Inverness
Edinburgh
Catterick (North-East)
Wigan
Greater Manchester
Cheshire
Lilleshall
Avon and Somerset Area
Northern Ireland
Service Locations Overseas:
Germany
Cyprus
•
Northern
Ireland
•Edinburgh
•Catterick
•Wigan
•Manchester
•Cheshire
Lilleshall•
•Birmingham
•Avon &
Somerset
HQ

010 // 2016 Impact Report
Our work in Hospital
Any hospital or medical treatment, whether
planned or unplanned, can be stressful.
We deliver an independent, impartial, and
confidential welfare service centred on the
needs of patients and their families whilst at the
same time assisting health care organisations in
delivering better patient outcomes. We do this
96% of our service users
said that DMWS made their
hospital stay easier
by providing practical and emotional support
when it is most needed. Our early intervention
encourages a more positive approach to
treatment, leading to quicker recovery, greater
independence, and reduced lengths-of-stay
in hospital.
The Difference We Make: Kate’s Story
Our Welfare Officer Tina said:
“When Kate found out she was pregnant with
twins she felt both excited and anxious. For a
long time she has suffered from severe kidney
problems and the condition meant that her
pregnancy was extremely high risk. As a Welfare
Officer I provided the backbone structure to
ensure she and her husband stayed strong.”
CHALLENGE: The local hospital could not provide
the specialist care Kate needed so she had to travel
to a specialist clinic more than one hour away from
home for weekly check-ups and for the birth. As
her anxiety heightened the further along in the
pregnancy she was and to ensure the best birth
care the decision was made to deliver the babies by
C-Section. The babies were premature and one was
admitted to ITU, on oxygen.
As the family was based overseas, there were the
additional challenges of dealing with a language
barrier and cultural differences within a medical
care environment.
SOLUTION: The combination of welfare support
and knowledge of the local language meant that
Tina could update Kate and her husband on
treatment/medicine. Tina also liaised between
hospital staff and patient to explain cultural
differences and managing expectations. This
reassured Kate and reduced misunderstanding and
potential conflict.
OUTCOME: By providing emotional support Tina
managed to reduce the stress and anxiety of Kate
and her husband. Kate has now returned home with
healthy twins.
DMWS was an essential link
between myself as a patient and
those requiring information.
They have helped to take away
a huge stress.” Kate*
*names have been changed to protect confidentiality

2016 Impact Report // 011
Our Support during Recovery
DMWS has teams at Battleback Centre in
Lilleshall and Brydon House in Germany, two
Recovery Centres run by The Royal British
Legion and we also work in the Phoenix Centre
in Catterick run by Help for Heroes. The
Centres offer comprehensive recovery courses
and programmes for all wounded, injured and
sick soldiers .The activities include welfare,
medical, educational and resettlement courses,
designed to help those who are experiencing
difficulties adjusting to their physical injuries or
mental traumas.
Our Welfare Officers at the Centres are
there to motivate and support residents. We
operate an open door policy where soldiers
can find a safe haven to discuss any issue in a
confidential manner.
due to the amount of time spent on sick leave at
home developing agoraphobia which also caused
marital disharmony. It was difficult for him to open
up and benefit from the course activities.
The Difference We Make:
Jack’s Story
Our Welfare Officers Ann and John said:
“Jack was injured in Afghanistan and in addition had
been admitted to hospital at the beginning of the
year for an operation on his brain which had caused
him severe trauma. Over the last few months we
have seen a huge difference in him.”
CHALLENGE: Jack was suffering with PTSD, OCD,
a fear of the dark, a fear of bright light and a fear of
hospitals. He had anger issues and became isolated
SOLUTION: During the course one of our Welfare
Officers supported him daily, providing a listening ear,
escorting him to medical appointments and breakfast,
lunch and dinner as he did not feel up to going on his
own. Speaking to Jack we found out that he is a keen
fisherman and we arranged to take him out fishing.
Partaking in his favourite hobby made Jack feel more
at ease talking to us and opening up.
In addition, DMWS also supported his wife who
could speak to us confidentially to discuss her feelings
and concerns.
OUTCOME: This is an ongoing case but over
the course of the last few months, Jack has
improved significantly. He is more relaxed, less
anxious and socially interactive with the longterm
aim of returning to work. In addition, his
wife also benefitted from the extra support and
feels less stressed.
When I first started here (Recovery Centre) I was a very different man. With
the great work of DMWS Welfare Officers I feel now I have my life back on
track. They have supported me through this period of change with empathy
and when needed a good sense of humour. They have always made time for
me and my family. They are remarkable people.” Jack*
*names have been changed to protect confidentiality

012 // 2016 Impact Report
The Aged Veteran Project
On average,
involvement of DMWS
reduces bed blocking by
1.2 days per service user
As the veteran community is continuously
growing we have expanded our service to
support veterans when they are in the patient
care pathway. Our Welfare Officers not only
offer comprehensive and confidential medical
welfare to patients but also to their immediate
family, their widows or widowers, to their
primary care givers and healthcare
professionals. Their support is tailored to
the individual needs and may include a
confidential and impartial listening ear, helping
to explain and resolve any medical care
issue, referrals to other agencies for support.
Our service has led to some excellent results
including earlier hospital discharge.
The Difference We Make: Alan’s Story
Our Welfare Officer Jane remembers:
“When I first met Alan, a 76 year old veteran, he
sat on his hospital bed crying. I just sat with him
and offered a listening ear. Alan had been admitted
to hospital due to heart pains. The attending
paramedic at the time noted that his wife was short
of breath and decided to admit her as well. Sadly,
she died only a few days later, leaving Alan feeling
bewildered and angry.”
CHALLENGE: Alan had been in hospital for more
than 4 months due to constant super bug infections,
which made him feel frustrated. He said: “I just
want to get out of here and see my wives grave”.
Alan started to be belligerent towards staff and his
super bug infections meant that he was in Side
Wards feeling lonely and isolated. At the same
time he refused to take medication or engage in
physiotherapy, all of which hampered his recovery.
SOLUTION: Jane offered total holistic care,
providing practical and emotional support, freeing
up clinical staff to concentrate on their core
duties. She mediated between Alan and the staff,
highlighting the correlation between his anger and
the grieving process to create better understanding.
Establishing forward goals helped Alan to feel more
in control and deal with the long hospital stay.
OUTCOME: Alan was discharged to Ascot house,
rehabilitation centre and moved back into his
marital home just before Christmas. He was finally
able to visit his wife’s grave. Alan is also looking
forward to a two week break at Byng House Centre
in the New Year.
Having some control over
my finances and the constant
support from DMWS, has
given me the strength to
return home.”
*names have been changed to protect confidentiality

2016 Impact Report // 013
Ex-Forces Action Network
We have entered a partnership with Cheshire
and Greater Manchester Community
Rehabilitation Company and launched the
Ex-Forces Action Network (E-FAN) in 2016.
E-FAN is a major new initiative which connects
veterans in Cheshire and Greater Manchester,
who have had any contact with the Criminal
Justice System, to a wide range of services and
forms part of our mission to support those who
serve or have served.
The Difference We Make:
Rick’s Story
Our Welfare Officer Isaac recalls:
“Rick was referred to me from Salford probation
via the Ex-Forces Action Network. His most recent
offence was for criminal damage and public order
breaking a window of a chip shop and being abusive
to the staff as he was hungry. He was suffering with
anxiety, depression and alcohol issues. “
CHALLENGE: Rick was homeless and his benefits
had been suspended. Without a means of being
contacted it was impossible for Rick to apply for
housing or financial benefits or find employment.
With temperatures plummeting, no money
and nowhere to go to there was a high risk of
Rick reoffending.
SOLUTION: There is a lot of support available
for ex-forces personnel like Rick, but he did not
know how to get help. Welfare Officer Isaac has
the knowledge of what welfare support is available
and can use his well-established connections to
other support agencies. Using Isaac’s office address
Rick could now apply for housing benefit and
employment support. In the short term Isaac got
him a warm coat from a clothing bank, a food
parcel and most importantly a warm drink and time
to listen to his story.
OUTCOME: Rick moved into a new flat shortly
before his 50th Birthday in December, his benefits
have been reinstated. Isaac still supports Rick
now to ensure his life is back on track for the
long term.
I don’t know where I’d be without the help from E-Fan – I’d either be in
prison or dead as it was getting so cold sleeping outside.” Ex-Lancaster Fusilier, Rick

014 // 2016 Impact Report
As at March 2016, there
were 2,429 police officers
on long-term sick leave
(Police Statistical Bulletin May 2016)
The Police Medical Welfare Support Service
Our expertise and understanding of the challenges
faced by those who provide 24/7 protection
to the public, places us perfectly to extend our
service to other frontline staff. Consequently, in
2016, DMWS was commissioned to deliver The
Police Medical Welfare Support Service available
to Police Officers, staff or family members of the
Hampshire Constabulary.
Our service offers extra welfare support to sick,
injured and assaulted officers with the aim to
improve recovery time, wellbeing and resilience
across the Force. Our Welfare Officers provide
a confidential and impartial listening ear,
practical assistance, home visits, liaising with the
constabulary, and emotional support. DMWS works
in partnership with existing police, welfare and
charitable organisations with the aim of improving
the experience for patients and their families at a
time of need.
Hampshire Police Federation Chairman John Apter
has welcomed the service:
“DMWS are well known at providing first class
medical welfare within the Military, to have that
now within policing can only be a good thing. Our
officers and staff perform a difficult and challenging
job; in times of need it is vital they have the very
best support available. They deserve nothing less.”
Hampshire is the first county to receive the support
with the project rolling out in the Avon and
Somerset area in early 2017.
I found the support given by DMWS invaluable
and think their service is long overdue in a policing
environment.” Anonymous quote, Police Officer

2016 Impact Report // 015
Even before the official launch of
The Police Medical Welfare Support
Service in December 2016, DMWS
Welfare Officers have supported
several cases and feedback from
those being supported has been
extremely positive.
The Difference We Make:
Kevin’s Story
Our Welfare Officer Sue remembers:
“Over the last few months we have been supporting
Kevin, an injured Hampshire Police Constable and
his family after he suffered a severe ‘Road Traffic
Collision’ on his way to work resulting in a loss of
limb. We have visited Kevin in hospital and helped
him and his family with practical and emotional
support to ensure the best possible outcomes
following his life changing injury.”
CHALLENGE: After a long hospital stay, Kevin
was keen to be discharged and start his road to
recovery back in his own home. However, even
when he was deemed medically fit, a great deal for
organisation was required before he could return
home at a time when the family was least able to
deal with extremely time consuming tasks.
SOLUTION: On the practical side, the DMWS
Welfare Officers liaised with the housing provider
to ensure that essential house adaptations were
completed. When Kevin needed a suitable
wheelchair DMWS used their charitable
connections with the Blue Lamp Foundation who
not only covered the cost for his mobility aid
but also provided financial support to fund the
accumulated high hospital parking costs.
DWMS also offered emotional support to the whole
family. Kevin’s wife initially found the severity of
his injuries upsetting and valued extra support at
this time. DMWS listened to the worries and fears
expressed and used their counselling skills to offer
direct personal support.
OUTCOME: Due to consistent follow ups with the
housing provider, DMWS managed to ensure that
adaptations were carried out quickly and Kevin
was discharged from hospital much earlier than
expected. Less than half a year after the accident
Kevin returned to work.
DMWS Welfare Officers visited me very early on in
my recovery, and remained a constant source of support
throughout. Their help in dealing with the housing provider
and persistently and tirelessly contacting them until the
necessary adjustments were made to our home was a huge
burden removed from us. I’m grateful that the DMWS
was made available to me as a police officer, and I would
commend the service to my colleagues.” Kevin*
*names have been changed to protect confidentiality

016 // 2016 Impact Report
Mental health problems
affect 1 in 4 people in
any given year
Training: Learn. Empower. Protect.
We are experts in the delivery of Welfare, Resilience and Mental Health First Aid Training.
DMWS has been delivering welfare services for over 70 years. We took our knowledge, experience and
skills and turned them into a comprehensive portfolio of wellbeing and welfare training courses. Our
training provides both preventative and interventional strategies not only for people working in the welfare
arena but anyone who wants to improve their knowledge and confidence in supporting others.
Our Training offer includes a suite of courses in welfare, mental health, resilience and wellbeing:
• L3 Diploma in Welfare Studies
• Mental Health First Aid (MHFA) – Adult
• Mental Health First Aid (MHFA) – Youth
• Mental Health First Aid (MHFA) – Armed Forces
• Strengthening Personal Resilience
• Manager’s Role In Resilience
• Armed Forces Community Awareness Training
• Applied Suicide Intervention Training (ASIST)
2016 Training Highlights:
• 50+ courses held over the year
• Diploma established as the welfare level
3 qualification for professional welfare staff
• 150 attendees passed the Welfare Diploma
• 750 people trained in Mental Health First Aid
• Nationally recognised independent provider of
Mental Health First Aid
• DMWS Associate Programme formed to
provide a network of highly qualified specialist
instructors across the UK
Training

2016 Impact Report // 017
Training Feedback
Range of Clients
We have clients from a broad range of sectors some of which include:
Training Testimonials
Read what our past participants say about our courses:
“I really enjoyed this course. The knowledge gained and information presented will be
extremely helpful for the future.”
“Fantastic teaching and amazing content. I have learned more about behaviour over the last
2 days than I have in my other 43 years.”
“Great instructor – fantastic presentation. Brilliant knowledge of the subject.”
“Very insightful and worthwhile course that should be rolled out across all organisations in the
relevant sectors.”
“Fantastic course delivered at an understandable level. Excellent use of exercises to help
understand.”
“I very much enjoyed the course and especially the opportunity to meet with professionals
from other agencies and share experiences.”
“Highly recommended.”
“Overall an excellent course very professionally presented and managed. I would recommend
to my colleagues as a way to add credibility to our professions and obtain a qualification.”

018 // 2016 Impact Report
Celebrating our Awards 2016
Our mission is to offer practical and emotional support to enable patients to return to health, work and
home at the earliest opportunity. Making a difference to the people we support is a reward in itself.
However, being recognised and rewarded by external organisations for our work is a real honour.
The Sovereign’s Medal of Merit by The Order of
St John
In April 2016, DMWS was presented with the Sovereign’s Medal of Merit
from The Order of St John. The award is given in recognition of the
‘exceptional support to members of HM Forces, their dependents and others
engaged by our Armed Forces through the provision of hospital welfare
services in operational theatres around the world; in Germany, Cyprus and in
the United Kingdom. This medal is extremely significant as it has never been
awarded before.
The official ceremony took place at the historic Priory Church of St John
in London. Lt Gen John Stokoe CB CBE, Chairman of DMWS received the
medal from Rodney Green, CBE, who was the Prior of the Order of St John
at that time.
Women In Defence Awards 2016
Women in Defence UK exists for a community of people who wish to promote
the value of women in defence with the aim to encourage women to succeed
authentically, share experience, build networks and also to encourage talent at
all levels to join the defence sector.
We are very proud of Nicky Murdoch, who was shortlisted as a top ten
nominee for the Awards in the “Outstanding Contribution” category from over
200 nominations across all categories.
Lieutenant General Richard Nugee, Chief of Defence People, presented the
inaugural Women in Defence Awards at the Honourable Artillery Company’s
Headquarters in October 2016.
Soldering On Awards 2017
DMWS is delighted to be notified in 2016 that we had reached the finals of
the Soldiering On Awards 2017. This recognition is split into two categories;
‘International Award’ plus an individual nomination for our CEO Nicky
Murdoch, who was selected by the judges for the Sunday Express ‘People’s
Choice Award’. The Soldiering On Awards provide National recognition for
the outstanding achievements of those who have served their country and
individuals and groups who work together with the Armed Forces Community.
I congratulate you on providing such an
excellent welfare service to those in need.“
Mother of a serving solider injured by an IED

2016 Impact Report // 019
Thank you for your support
DMWS is immensely grateful to everyone who
supports us. Whether making an individual or
corporate donation; whether large or small, it all
contributes to our work in supporting those who put
their life at risk to serve our country. We would like
to thank the following organisations and donors who
generously supported us during 2016 with grants or
by community fundraising.
ABF The Soldiers’ Charity
Awards for All England
Cllr Zilliah Brooks – Hampshire County Councillor
Grant
Legion Scotland Inverness Branch
Morrisons Foundation
Support The Heroes
The Worshipful Company of Security Professionals
The WRAC Lionesses
Waitrose Community Matters (Frimley)
Julian Astie – JSSU Cyprus
Jo Blagden
Lt Col (Retd) Robert Douglas
Ed Gaffney – RNCM
LCpl Kwami Henry
Holybourne Singers
Henry Murphy – Churcher’s College Junior School
Maesmor Hall Shoot
K.J. Simmill (Author)
A generous grant has been given to DMWS Training by the Morrisons Foundation. The
grant will be used to deliver 10 Mental Health First Aid courses to over 100 volunteers
in the voluntary sector across the country. This will ensure that many more people
benefit from MHFA Training in the community.
Fundraising for those who serve
Highlights of 2016 have been our first parachute jump by
Jo Blagden, a run by the Lionesses of the WRAC Association,
a visit by Matt Dawson in Cyprus and the RNCM Student
Gala Concert – all in aid of the Defence Medical Welfare
Service. Some exciting fundraising events for 2017 are
already booked in including a special Panto performance, the
Mayor of Bournemouth Military Musical Celebration and the
London Marathon.
Everyone can make a difference to DMWS. If you would like
to fundraise for us your support will enable us to continue to
provide a much needed service to those who sacrifice so much.

020 // 2016 Impact Annual Report Review
We are very happy to be working with the DMWS Welfare
Officers to deliver the best possible support for our beneficiaries.
This partnership allows us to share best practice and offer even
greater support to the wider Armed Forces community”
Stephen Barnett, Assistant Director of Operations for the Royal British Legion
Our Partners and Major Donors
The Royal British Legion For more than 5 years, DMWS has supported
residents of Recovery Centres run by the Royal British Legion in the UK
and Germany. The centres offer a wide range of courses and programmes
to those adjusting to injuries and trauma. We are proud of our partnership
with the Royal British Legion and thank them for their ongoing support.
Help for Heroes has recently funded two projects which enables DMWS
to extend it’s welfare service across a broader geographic spread. By
working with the Help for Heroes outreach programme, we are able
to offer support to wounded, injured and sick members of the Armed
Forces Community irrespective of geographic location. Additionally, we
have been able to extend our support to individuals following discharge
from hospital, when medical welfare is still required for the completion of
their treatment.
The Soldiers Charity has continued to offer support to DMWS is various
ways. In 2016 we received funds to create a promotional video that will
raise awareness of our welfare and training services, with the ultimate aim
of reaching more people who may benefit from our work.
The Covenant Fund DMWS has been able to provide welfare services in
several exciting projects that have been funded through the Ministry of
Defence Covenant fund. Projects include support for:
• veterans in hospitals across the Greater Manchester area
• Veterans in hospitals across the Avon and Somerset area
• The Armed Forces Community in hospitals across the Wigan area
• The Armed Forces Community in hospitals across the Highlands and
Lothian areas of Scotland
The NHS With the assistance of a grant from the Armed Forces Covenant
Fund, we have worked alongside NHS England, NHS Scotland and NHS
Northern Ireland, to support our Armed Forces Community.
The MOD In February 2016, the Ministry of Defence has once again
selected DMWS to be their medical welfare provider of choice. We are
very proud to continue our long standing history of supporting the Armed
Forces Community.

2016 Annual Impact Report Review // 021
Our Patrons, Champions, Trustees and
Senior Leadership Team
Our Royal Patron
We are delighted that, in June 2016, Her Royal Highness, The Countess of Wessex,
formalised her support for and the interest in the welfare of the Armed Forces
Community and became the charity’s first Royal Patron.
Our Champions
Baroness Audrey Emerton DBE DL
General Sir Gordon Messenger KCB DSO OBE ADC
Lieutenant General (Retired) Sir Alistair Irwin KCB CBE
Lieutenant General (Retired) Sir Mark Mans KCB CBE DL
Professor Sir Cary Cooper CBE
Major General R T I Munro CBE TD (LATE PARA)
Major General (Retired) S M Andrews CBE
Major General (Retired) J Stokoe CB CBE
Dr. Professor Rosemary Kennedy CBE OstJ TD
Dr Gordon Paterson OBE
Simon Brown
Nigel Jackson
Sue Liburd MBE
Kevin Mackie
Jill Scott OBE DL
Sally Scott
Andrew Stewart-Roberts
Harvey Tilley
Our Trustees
Allan Thomson – Chairman
Steve Cowden – Deputy Chairman
Maryanne Burton JP
David Keenan OBE
Andrew Buckham
Beverley Young
Tony Shepherd
Mike Griffiths CBE
Nick Pollard
Stephen Golding FinstSMM
My family and I will always be
grateful for the support given by
DMWS in the dark days following
my injury.” Simon Brown, DMWS Champion

022 // 2016 Impact Report
The Future
Thought Leader and Professionalising Welfare.
DMWS is an organisation with history, credibility and a very strong reputation, which has been
transformed over the last five years into a highly responsive and professional welfare provider. Recent
new projects with organisations such as the police, the NHS, the probation services and the Armed
Forces veterans community demonstrates the broad appeal of the organisation and its application to a
wide set of frontline services. Moving forwards DMWS will continue to provide thought leadership that
sets the standard for professional welfare activity, qualification and standards.

DMWS
Headquarters,
The Old Stables
Redenham, Nr Andover
Hampshire SP11 9AQ
01264 774 000
www.dmws.org.uk
info@dmws.org.uk
Defence Medical Welfare
Service-DMWS
@The DMWS
Defence Medical Welfare Service
Registered Charity in England and Wales (1087210) and in Scotland (SCO45460)
Company Limited by Guarantee No. 04185635 (England and Wales)