Social Customer Relationship Management
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Overall <strong>Social</strong> <strong>Customer</strong> <strong>Relationship</strong> <strong>Management</strong>: Market Size ($Billion)<br />
MarketsandMarkets broadly segments the CRM Market by regions into: Americas, Europe,<br />
Asia-Pacific (APAC, EMEA.<br />
Some of the major vendors are Microsoft, Oracle, Salesforce.com, Amdocs and IBM.<br />
Companies such as Lithium and Jive Inc. are moving towards social customer relationship<br />
management market and many others have ventured into it as well. MarketsandMarkets believes<br />
that the need for increasing enterprise CRM needs, along with social media boom is playing a<br />
pivotal role in shaping the future of emerging social CRM software. <strong>Social</strong> CRM solutions are<br />
bringing enterprises closer to their customers by utilizing the prevailing social platforms<br />
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