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minutia of accountancy, stock dealing, and banking than it
was only two years ago.
But the ethos and myth of "order out of chaos" - with its
proponents in the exact sciences as well - ran deeper than
that. The very culture of commerce was thoroughly
permeated and transformed. It is not surprising that the
Internet - a chaotic network with an anarchic modus
operandi - flourished at these times.
The dotcom revolution was less about technology than
about new ways of doing business - mixing umpteen
irreconcilable ingredients, stirring well, and hoping for the
best. No one, for instance, offered a linear revenue model
of how to translate "eyeballs" - i.e., the number of visitors
to a Web site - to money ("monetizing"). It was
dogmatically held to be true that, miraculously, traffic - a
chaotic phenomenon - will translate to profit - hitherto the
outcome of painstaking labour.
Privatization itself was such a leap of faith. State owned
assets - including utilities and suppliers of public goods
such as health and education - were transferred wholesale
to the hands of profit maximizers. The implicit belief was
that the price mechanism will provide the missing
planning and regulation. In other words, higher prices
were supposed to guarantee an uninterrupted service.
Predictably, failure ensued - from electricity utilities in
California to railway operators in Britain.
The simultaneous crumbling of these urban legends - the
liberating power of the Net, the self-regulating markets,
the unbridled merits of privatization - inevitably gave rise
to a backlash.