BIS 261 DeVry Week 4 Quiz Latest

BIS 261 DeVry Week 4 Quiz Latest
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BIS 261 DeVry Week 4 Quiz Latest
BIS261
BIS 261 DeVry Week 4 Quiz Latest
1. Question : (TCO 1) Someone who uses knowledge of group processes to formulate and deliver the needed
structure for effective meeting interactions is by definition:
o
o
o
o
a fabricator.
a motivator.
a factotum.
a facilitator.
Question 2. Question : (TCO 1) Roles for meeting participants other than facilitation include:
o
o
o
o
scribing, recording, and timekeeping.
scorekeeping, refereeing, and judging.
moderating, voting, and abstaining.
talking, listening, and thinking.
Question 3. Question : (TCO 1) A common aspect of both groups and teams is that:
o
o
o
o
members of both groups and teams are equally committed to a common goal.
groups and teams are equally cohesive.
both groups and teams need to meet to be effective.
members of both groups and teams are equally accountable to each other.
Question 4. Question : (TCO 1) A well-facilitated team meeting is generally:
o
o
o
o
less efficient and less effective.
more efficient and more effective.
more efficient and less effective.
less efficient and more effective.
Question 5. Question : (TCO 1) The content of a meeting refers to:
o
o
o
the methods and tools used to help people interact with each other.
how decisions are made at the meeting.
the topics or subjects under discussion at the meeting.

o
methods to ensure that everyone at a meeting has an equal voice.
Question 6. Question : (TCO 1) The document that defines why a team exists and what its overall goals are, is
the _____.
o
o
o
o
charter
agenda
ground rules
minutes
Question 7. Question : (TCO 1) The agenda defines:
o
o
o
o
why the team exists and its overall goals.
appropriate ways to interact with each other during a meeting.
who are the group members and who is the sponsor.
what will be done at a particular meeting.
Question 8. Question : (TCO 1) At the beginning of a meeting, the facilitator should:
o
o
o
o
immediately open the discussion on the first agenda item.
ask participants to read a printed copy of the ground rules during a break.
review the meeting agenda and ground rules with the participants.
ask all participants to contribute suggestions for the agenda.
Question 9. Question : (TCO 1) A process intervention is:
o
o
o
o
an interruption by the facilitator of the meeting process and conversation.
a planning session held prior to the start of a meeting.
a workshop to teach team members a new interaction technique.
a change to the meeting agenda to remove a controversial topic.
Question 10. Question : (TCO 1) If many members of the group are having "sidebar" conversations during
someone else's presentation, the recommended intervention is to:
o
o
o
o
insist that all members holding sidebar conversations leave the meeting.
issue a friendly reminder to the group to please hold one conversation at a time.
suggest that the group consider taking a break.
make a direct request to each member to hold their comments until the presenter has finished.
PAGE 2
1. Question : (TCO 1) A facilitator should suggest using the "parking lot" or "parking the issue" when:
o
o
o
o
a group member has personally attacked another individual member.
a group member has personally attacked the entire group.
team members are late returning from breaks.
discussions of side issues are interfering with covering the main agenda items.
Question 2. Question : (TCO 1) In the rare instance that a group member cannot "let go" of a personal favorite
"war story" or recurring complaint, even after repeated interventions, the facilitator should:
o
o
o
o
eject the member from the meeting.
notify the member's manager.
accept the inevitable and allow the member to finish the story or complaint.
speak to the member privately at a break, asking for his or help to keep the session moving.

Question 3. Question : (TCO 1) A facilitator should, as a last resort, invite a group member to bow out of a
meeting when:
o
o
o
o
the member is repeatedly late returning from breaks.
the member repeatedly starts side conversations while others are presenting.
the member insists on recounting a favorite "war story" that everyone has heard before.
the member repeatedly launches personal attacks against others.
Question 4. Question : (TCO 1) When team members are repeatedly late returning from breaks despite a light
reminder, the facilitator should:
o
o
o
o
stop allowing the group to take any breaks.
facilitate a group discussion of why this is occurring and what to do about it.
lock the door to prevent anyone who returns late from rejoining the meeting.
adjust the scheduled end time of the meeting to compensate for the delays.
Question 5. Question : (TCO 1) When selecting a tool for keeping a running memory, facilitators should:
o
o
o
o
use computer-based tools whenever they are available.
choose simple tools like flip charts instead of complex computer-based tools.
choose the tool that works best for the facilitator, the group, and the environment.
consistently use the same tool for every group in order to gain experience with it.
Question 6. Question : (TCO 1) An advantage of appointing an individual other than the facilitator to act as a
scribe or recorder is that:
o
o
o
o
it gives the facilitator more control over what is recorded.
it frees the facilitator to focus on group dynamics and other aspects of facilitation.
no special skills are required to be a scribe or recorder.
making an argumentative person the scribe can keep them from distracting others during the meeting.
Question 7. Question : (TCO 1) When writing down the current issue for group discussion on a flip chart or
whiteboard, the facilitator should:
o
o
o
o
word the issue himself or herself.
allow the person appointed as scribe to word the issue.
select one person from the group at random to word the issue.
let the group choose and word the issue.
Question 8. Question : (TCO 1) When someone in a meeting says, "We ought to do X", the facilitator should:
o
o
o
o
accept responsibility for doing X himself or herself.
find out who will take responsibility for X and record it as an action item.
record the idea and assign responsibility for it later.
ask the person offering the suggestion to bring it up again at the end of the meeting.
Question 9. Question : (TCO 1) To obtain feedback from group members, a facilitator should:
o
o
o
o
invite members to e-mail the facilitator if they have any suggestions.
telephone each member after the meeting and ask for personal feedback.
ask participants to fill out a meeting evaluation form anonymously.
ask participants to fill out a meeting evaluation form and sign their names.
Question 10. Question : (TCO 1) Attributes of an effective facilitator include:

o
o
o
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openness.
inconsistency.
passive listening.
rigidity.