BSOP 206 DeVry Final Exam
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<strong>BSOP</strong> <strong>206</strong> <strong>DeVry</strong> <strong>Final</strong> <strong>Exam</strong><br />
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<strong>BSOP</strong> <strong>206</strong> <strong>DeVry</strong> <strong>Final</strong> <strong>Exam</strong><br />
<strong>BSOP</strong><strong>206</strong><br />
<strong>BSOP</strong> <strong>206</strong> <strong>DeVry</strong> <strong>Final</strong> <strong>Exam</strong><br />
Question 1.1.(TCO 5) Using a four-year moving average forecast the amount for year 10.<br />
Week 1<br />
Demand<br />
1 79<br />
2 90<br />
3 59<br />
4 91<br />
5 140<br />
6 98<br />
7 110<br />
8 123<br />
9 99<br />
(Points : 10)<br />
o Year 10 = 122.87<br />
o Year 10 =107.5<br />
o Year 10 =110.67<br />
o Year 10 =115.87<br />
Question 2.2.(TCO 5) Favors Distribution Company purchases small imported trinkets in bulk, packages them, and<br />
sells them to retail stores. In February the company predicted they would sell 10,000 trinkets. Their sales for February<br />
were 9,000 trinkets. Using a smoothing constant of an alpha of 0.3, the sales manager wants to forecast March sales<br />
using exponential smoothing. (Points : 10)<br />
o<br />
o<br />
o<br />
o<br />
9,700 trinkets<br />
9,800 trinkets<br />
9,500 trinkets<br />
10,200 trinkets
Question 3.3.(TCO 8) ABC Motors, Inc., wants to increase capacity by adding another wheel balancer. The fixed<br />
cost for a machine is $6,400, and its variable cost is $3.50 per unit. ABC charges $7.50 to balance one wheel. What is<br />
the break-even point in units? (Points : 10)<br />
o 250 wheels<br />
o 1600 wheels<br />
o 3000 wheels<br />
o 3429<br />
Question 4.4.(TCO 9) A full-service gas station is considering opening a new facility in a specific city. The table<br />
below shows its ratings of four factors at each of two potential sites.<br />
Factor Weight Midtown Bayside<br />
Affluence of local population .30 30 30<br />
Traffic Flow .10 40 30<br />
Parking availability .40 30 40<br />
Growth potential .20 20 10<br />
Using the factory rating method, the score for Midtown is _____ and the score for Bayside is ______. (Points : 10)<br />
o Midtown = 7; Bayside = 8<br />
o Midtown = 30; Bayside = 29<br />
o Midtown = 30; Bayside = 45<br />
o Midtown = 29; Bayside = 30<br />
Question 5.5.(TCO 4) The Merry Baking Company bakes 400 sheet pans of cookies during the two eight-hour<br />
shifts they run each day. They recently installed a couple of larger ovens. The new ovens have enabled Merry Baking<br />
to increase their productivity by 15%. The productivity of Merry Baking is now approximately _____. (Points : 10)<br />
o<br />
o<br />
o<br />
o<br />
1.8 sheet pans/hour<br />
7.6 sheet pans/hour<br />
14.4 sheet pans/hour<br />
28.75 sheet pans/hour<br />
Question 6.6.(TCO 8) ABC Cleaners washing machines have a design capacity of 2800 pounds a day. Because<br />
of scheduled maintenance of their equipment, management feels that only 2700 pounds of clothes can be washed in<br />
a day. Yesterday three employees were sick and only 2100 pounds of clothes were washed. What is the efficiency of<br />
the washing machine yesterday? (Points : 10)<br />
o 120%<br />
o 40%<br />
o 80.8%<br />
o 77.77%<br />
Page 2<br />
Question 1.1.(TCO 7) The second step in building a house of quality is to _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
determine design characteristics<br />
develop importance ratings<br />
evaluate competing products<br />
determine how our goods/services will satisfy our customers<br />
identify supplier wants
Question 2.2.(TCO 7) Which of the following is false regarding computer-aided design (CAD)?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
It is efficient to use in most manufacturing and design settings.<br />
It is an effective technology and in significant use.<br />
It results in shorter development cycles for virtually all products.<br />
It is the use of computers to interactively design products and prepare engineering documentation.<br />
It is slower to design a product without using CAD.<br />
Question 3.3.(TCO 7) Which of the following does not make products more environmentally friendly?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Using less materials<br />
Less recycled materials<br />
Using less energy<br />
Ability to recycle product<br />
All of the above<br />
Question 4.4.(TCO 7) A forecast with a time horizon of about three months to three years is typically called a<br />
_____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
long-range forecast<br />
medium-range forecast<br />
short-range forecast<br />
weather forecast<br />
strategic forecast<br />
Question 5.5.(TCO 8) The automatic placement and withdrawal of parts and products into and from selected places<br />
in a warehouse describes _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
SPC<br />
CAD/CAM<br />
CIM<br />
ASRS<br />
FMS<br />
Question 6.6.(TCO 8) Actual output as a percent of design capacity is _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
effective capacity<br />
realization<br />
effectiveness<br />
efficiency<br />
None of the above<br />
Question 7.7.(TCO 8) A system using an automated work cell controlled by electronic signals from a common<br />
centralized computer facility is called a(n) _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
adaptive control system<br />
robotics<br />
flexible manufacturing system<br />
automatic guided vehicle (AGV) system<br />
manufacturing cell<br />
Question 8.8.(TCO 8) Service blueprinting _____.(Points : 5)<br />
o<br />
o<br />
o<br />
provides the basis to negotiate prices with suppliers<br />
mimics the way people communicate<br />
determines the best time for each step in the process
o<br />
o<br />
focuses on the provider's interaction with the customer<br />
can only be successful with two-dimensional processes<br />
Question 9.9.(TCO 1) Which of the following is not an element of the management process?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
Staffing<br />
Planning<br />
Controlling<br />
All of the above are elements of the management process.<br />
Question 10.10.(TCO 1) Operations management is applicable _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
mostly to the service sector<br />
to services exclusively<br />
mostly to the manufacturing sector<br />
to manufacturing and service sectors<br />
to the manufacturing sector exclusively<br />
Question 11.11.(TCO 2) Which of the following is an example of competing on quick response?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
A firm produces its product with less raw material waste than its competitors.<br />
A firm offers more reliable products than its competitors.<br />
A firm's products are introduced into the market slower than its competitors.<br />
A firm's research and development department generates many ideas for new products.<br />
None of the above<br />
Question 12.12.(TCO 2) Which of the following is not an operations strategy?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Response<br />
Low-cost leadership<br />
Differentiation<br />
All of the above are operations strategies.<br />
None of the above are operations strategies.<br />
Question 13.13.(TCO 2) Which of the following represent reasons for globalizing operations?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Increase costs<br />
Decrease supply chain<br />
Less goods and services<br />
Attract and retain global talent<br />
All of the above<br />
Question 14.14.(TCO 3) The cost of quality (COQ) is associated with _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
training costs<br />
inspection costs<br />
scrap and rework costs<br />
warranty and service costs<br />
All of the above<br />
Question 15.15.(TCO 3) A process-focused process is commonly used to produce _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
high-volume, high-variety products<br />
low-volume, high-variety products<br />
high-volume, low-variety products<br />
low-variety products at either high- or low-volume
Page 3<br />
Question 1.1.(TCO 3) A fishbone diagram is also known as a(n)?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Kaizen diagram<br />
Kanban diagram<br />
Taguchi diagram<br />
Okinawa diagram<br />
Cause and effect<br />
Question 2.2.(TCO 3) Total quality management emphasizes _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
the responsibility of the quality control staff to identify and solve all quality-related problems<br />
a commitment to quality that goes beyond internal company issues to suppliers and customers<br />
a system where strong managers are the only decision makers<br />
a process where mostly statisticians get involved<br />
ISO 14000 certification<br />
Question 3.3.(TCO 6) Products designed in easily segmented components are known as _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Ovular designs<br />
Robust designs<br />
CAD Designs<br />
CAM Designs<br />
None of the above<br />
Question 4.4.(TCO 6) Which of the following is true concerning CAD?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Accurate information stays within the departments.<br />
Most product costs are determined at the production stage.<br />
Design options are easier to review before final commitments are made.<br />
Virtually all products have their development cycle lengthened.<br />
All of the above<br />
Question 5.5.(TCO 6) The product design technique that can be produced to requirement even with unfavorable<br />
conditions in the production process is?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
CAD Design<br />
CAM Design<br />
Robust Design<br />
Modular Design<br />
Question 6.6.(TCO 10) Four of the five components of job design are _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
employment stability, work schedules, work sampling, motivation, and incentive systems<br />
job specialization, job expansion, physiological components, and self-directed teams<br />
labor specialization and enrichment, motivation and incentive systems, employment stability, and work<br />
sampling<br />
ergonomics and work methods, method time measurement, work schedules, and incentive systems<br />
job expansion, self-directed teams, motivation/incentive systems, and job specialization<br />
Question 7.7.(TCO 10) Mutual trust is _____.(Points : 5)<br />
o<br />
when employees have gained the trust of management
o<br />
o<br />
o<br />
o<br />
reflected in reasonable, documented employment policies, honestly, and equitably implemented to the<br />
satisfaction of both management and the employees<br />
when management has gained the trust of the employees<br />
when management recognizes that the employees are competent, motivated people both able and willing to<br />
perform at the level required to produce a quality product<br />
when management and the employees both agree on the objectives<br />
Question 8.8.(TCO 11) In the make-or-buy decision, one of the reasons for buying is _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
to assure adequate supply<br />
lower acquisition cost<br />
to obtain desired quality<br />
to remove supplier collusion<br />
Question 9.9.(TCO 11) A focused factory _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
may not be focused in ways other than by product or layout<br />
processes lots of different products at the same time<br />
is the only way to manufacture customized products<br />
is a variation of a job shop<br />
None of the above<br />
Question 10.10.(TCO 11) What type of negotiating strategy requires the supplier to open its books to the<br />
purchasers?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Cost-based price model<br />
Market-based price<br />
Competitive bidding<br />
Price-based model<br />
None of the above<br />
Question 11.11.(TCO 11) The three classic types of negotiation strategies are _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
vendor evaluation, vendor development, and vendor selection<br />
Theory X, Theory Y, and Theory Z<br />
many suppliers, few suppliers, and keiretsu<br />
cost-based price model, manufacturing-based price model, and competitive bidding<br />
None of the above<br />
Question 12.12.(TCO 12) Planning tasks associated with loading, sequencing, expediting, and dispatching<br />
typically fall under _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
short-range plans<br />
intermediate-range plans<br />
long-range plans<br />
mission-related planning<br />
strategic planning<br />
Question 13.13.(TCO 12) Which of the following aggregate planning strategies is a "capacity option?"(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Influencing demand by changing price<br />
Subcontracting<br />
Influencing demand by extending lead times<br />
Changing inventory locations<br />
Influencing demand by back ordering
Question 14.14.(TCO 12) The typical time horizon for aggregate planning is _____.(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
less than a month<br />
up to three months<br />
three to four months<br />
over one year<br />
None of the above<br />
Question 15.15.(TCO 13) Infant mortality refers to which one of the following examples?(Points : 5)<br />
o<br />
o<br />
o<br />
o<br />
o<br />
High frequency on the left side of the MTBF distribution<br />
Failure of items between vendor and supplier<br />
Failure of products with a very short life cycle<br />
Market failure of brand new products<br />
High failure rate often encountered in the very early stages of the lifetime of a product<br />
1.(TCO 7) Explain the concepts of the product life cycle and identify the four phases of the product development<br />
cycle. Make sure you define the strategies used in each phase.(Points : 30)<br />
Question 2.2.(TCO 2) Explain the linkage between Key Success Factors, core competencies, and Operations<br />
Management. Please provide an example for a manufacturing environment and a service environment.(Points : 30)<br />
Question 3.3.(TCO 11) Explain the linkage and importance of ethics in Operations Management. Identify three<br />
ethical challenges the OM managers have to deal with. (Points : 30)