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<strong>BIS</strong> <strong>445</strong> <strong>DeVry</strong> <strong>Complete</strong> <strong>Quiz</strong> <strong>Package</strong><br />

<strong>BIS</strong><strong>445</strong><br />

<strong>BIS</strong> <strong>445</strong> <strong>DeVry</strong> Week 1 <strong>Quiz</strong> Latest<br />

1. Question : (TCO 1) A ________is a central repository of historical data that is organized for easy access and<br />

manipulation to support decision making.<br />

o<br />

o<br />

o<br />

o<br />

database<br />

data warehouse<br />

data repository<br />

data disk<br />

Question 2. Question : (TCO 1) Management is a process by which organizational goals are achieved by using<br />

resources. The resources are considered ________, and attainment of goals is viewed as the ________ of the process.<br />

o<br />

o<br />

o<br />

o<br />

expenses; profits<br />

inputs; output<br />

pressures; opportunities<br />

scarce; success<br />

Question 3. Question : (TCO 1) Today's computerized systems possess capabilities that can facilitate decision<br />

support in a number of ways, including each of the following, except:<br />

o<br />

o<br />

o<br />

o<br />

increased productivity of group members.<br />

improved communication and collaboration.<br />

agility support.<br />

reduced environmental pressures.<br />

Question 4. Question : (TCO 1) A(n) ________ is a rule-based system that provides a solution – usually in one<br />

functional area such as finance or manufacturing – to a specific, repetitive managerial problem.<br />

o<br />

o<br />

o<br />

o<br />

decision support system (DSS)<br />

transaction processing system (TPS)<br />

online analytical processing system (OLAP)<br />

automated decision system (ADS)<br />

Question 5. Question : (TCO 1) The major benefit of ________ to the company is the ability to provide accurate<br />

information when needed.<br />

o<br />

o<br />

data warehouse<br />

analytical models


o<br />

o<br />

management information systems<br />

business intelligence<br />

Question 6. Question : (TCO 1) Which of the following models behaves like the real system, but does not look<br />

like it?<br />

o<br />

o<br />

o<br />

o<br />

Composite model<br />

Analog model<br />

Dense model<br />

Iconic model<br />

Question 7. Question : (TCO 1) A(n) ________ is a criterion that describes the acceptability of a solution<br />

approach. In a model, it is a result variable.<br />

o<br />

o<br />

o<br />

o<br />

principle of choice<br />

optimization variable<br />

trade-off<br />

worst-case criterion<br />

Question 8. Question : (TCO 1) Which of the following, by definition, requires a decision maker to consider the<br />

impact of each alternative course of action on the entire organization because a decision made in one area may have<br />

significant effects in other areas?<br />

o<br />

o<br />

o<br />

o<br />

Satisfaction<br />

Worst-case<br />

Feasibility<br />

Optimization<br />

Question 9. Question : (TCO 1) Which of the following is a study of the effect of a change on one or more input<br />

variables in a proposed solution?<br />

o<br />

o<br />

o<br />

o<br />

Sensitivity analysis<br />

Boundary analysis<br />

Fish bone analysis<br />

Input-output analysis<br />

Question 10. Question : (TCO 1) The Museum of Natural History in Aarhus, Denmark uses ________ to collect<br />

detailed information about visitors' use of the exhibits to help determine visitors' behaviors in order to identify highdemand<br />

exhibits.<br />

o<br />

o<br />

o<br />

o<br />

group decision systems<br />

algorithms<br />

RFID<br />

expert systems<br />

Question 11. Question : (TCO 1) Which of the following systems is used to assist the company with coordinating<br />

information and resources in order to support business processes for all functional areas?<br />

o<br />

o<br />

o<br />

o<br />

ERP<br />

SCM<br />

CRM<br />

NLP<br />

Question 12. Question : (TCO 1) ________ is the first component of the DSS architecture.<br />

o<br />

Hardware


o<br />

o<br />

o<br />

Software<br />

Data<br />

Information<br />

Question 13. Question : (TCO 9) Assume you have a CarTable. You need to update the date it was purchased<br />

to 1/15/2008. Its CarID is 999. Which of the following SQL statements would do this the best?<br />

o UPDATE CarTable SET PurchaseDate to #1/15/2008#<br />

o UPDATE CarTable SET PurchaseDate = #1/15/2008#<br />

o UPDATE CarTable SET PurchaseDate = 1/15/2008<br />

o UPDATE CarTable SET PurchaseDate = #1/15/2008# WHERE CarID = 999<br />

Question 14. Question : (TCO 9) Which of the following statements is false about DELETE queries?<br />

o<br />

o<br />

o<br />

o<br />

A DELETE query without a WHERE clause deletes all of the data in a table.<br />

If you are deleting a specific row in a table, you should identify the item to be deleted by its primary key value.<br />

UPDATE queries that simply set all values in the row to zero or an empty string are preferred to using a<br />

DELETE query.<br />

None of the above<br />

Question 15. Question : (TCO 9) Assume you have a CourseTable in Microsoft Access that has the structure in<br />

the image below. Which of the following SQL Statements would insert a new course into the database?<br />

o<br />

o<br />

o<br />

o<br />

INSERT into CourseTable (CourseCode, CourseDescription, CourseCreditHours, SessionOfferred, Elective)<br />

VALUES ('<strong>BIS</strong>245', 'Database Concepts', '4', '2/1/2008', 'Yes')<br />

ADD into CourseTable (CourseCode, CourseDescription, CourseCreditHours, SessionOfferred, Elective)<br />

VALUES (<strong>BIS</strong>245, Database Concepts, 4, 2/1/2008, Yes)<br />

UPDATE into CourseTable (CourseCode, CourseDescription, CourseCreditHours, SessionOfferred, Elective)<br />

VALUES('<strong>BIS</strong>245', 'Database Concepts', 4, 2/1/2008, 'Yes')<br />

INSERT into CourseTable (CourseCode, CourseDescription, CourseCreditHours, Elective) VALUES<br />

('<strong>BIS</strong>245', 'Database Concepts', 4, #2/1/2008#, Yes)<br />

<strong>BIS</strong> <strong>445</strong> <strong>DeVry</strong> Week 2 <strong>Quiz</strong> Latest<br />

Question 1. Question : (TCO 2) ________ implies the use of models and data to improve an organization's<br />

performance or competitive posture.<br />

o<br />

o<br />

o<br />

o<br />

Business applications<br />

Business analytics<br />

Business intelligence<br />

Business rules<br />

Question 2. Question : (TCO 2) Which of the following subsystems can support any of the other subsystems or<br />

act as an independent component and provide intelligence to augment the decision maker's own?<br />

o<br />

o<br />

o<br />

o<br />

Knowledge-base management subsystem<br />

Intelligence-base subsystem<br />

User interface subsystem<br />

Expertise-base subsystem<br />

Question 3. Question : (TCO 7) A database is created, accessed, and updated by a(n) ________.<br />

o<br />

o<br />

o<br />

expert system<br />

animation system<br />

knowledge system


o<br />

database management system<br />

Question 4. Question : (TCO 2) The ________ is especially appropriate for supporting the intelligence phase of<br />

the decision making process by helping to scan data and identify problem areas or opportunities.<br />

o<br />

o<br />

o<br />

o<br />

intelligence facility<br />

query facility<br />

data directory<br />

knowledge facility<br />

Question 5. Question : (TCO 2) ________ control and coordinate the use of software to support group work.<br />

o<br />

o<br />

o<br />

o<br />

Expert tool users<br />

Facilitators<br />

Analysts<br />

Managers<br />

Question 6. Question : (TCO 2) The de facto DSS hardware standard is a(n) ________ through which the DBMS<br />

provides data.<br />

o<br />

o<br />

o<br />

o<br />

web server<br />

data center<br />

mainframe<br />

local area network<br />

Question 7. Question : (TCO 2) All of the following are characteristics of Planners Lab, except:<br />

o<br />

o<br />

o<br />

o<br />

Planners Lab makes it possible for the decision makers to play with assumptions to reflect alternative views<br />

of the future.<br />

it lets decision makers describe their plans in their own words and with their own assumptions.<br />

it facilitates a conversation with the decision maker in the process of describing business assumptions.<br />

all assumptions are described in English equations only.<br />

Question 8. Question : (TCO 7) A data warehouse contains ________ about how data are organized and how<br />

to use them effectively.<br />

o<br />

o<br />

o<br />

o<br />

a data directory<br />

a data index<br />

data fields<br />

metadata<br />

Question 9. Question : (TCO 7) The advantage of three-tier architecture for data warehousing is its separation<br />

of the functions of the data warehouse, which eliminates resource constraints and makes it possible to easily create<br />

data ________.<br />

o<br />

o<br />

o<br />

o<br />

banks<br />

cubes<br />

bases<br />

marts<br />

Question 10. Question : (TCO 7) Users demanding access via PDAs and through speech recognition and<br />

synthesis is becoming more commonplace, further complicating ________ issues.<br />

o<br />

o<br />

o<br />

data extraction<br />

data load<br />

data integration


o<br />

OLAP<br />

Question 11. Question : (TCO 7) ETL process consists of extract, transform, and load. Transformation occurs<br />

by using ________ or lookup tables, or by combining the data with other data.<br />

o<br />

o<br />

o<br />

o<br />

rules<br />

policies<br />

strategies<br />

procedures<br />

Question 12. Question : (TCO 7) Guidelines that need to be considered when developing a vendor list include<br />

all of the following, except:<br />

o<br />

o<br />

o<br />

o<br />

financial strength.<br />

trade shows.<br />

ERP linkages.<br />

market shares.<br />

Question 13. Question : (TCO 8) Which of the following are created when operational data need to be analyzed<br />

multidimensionally?<br />

o<br />

o<br />

o<br />

o<br />

Oper marts<br />

Customer information file<br />

Dependent data marts<br />

Independent data marts<br />

Question 14. Question : (TCO 8) Once data are entered into the warehouse, users cannot change or update<br />

the data. Obsolete data are discarded, and changes are recorded as new data. This ________ characteristic is one of<br />

the characteristics of data warehousing.<br />

o<br />

o<br />

o<br />

o<br />

changeable<br />

nonvolatile<br />

nonperishable<br />

static<br />

Question 15. Question : (TCO 8) A ________ contains the attributes needed to perform decision analysis,<br />

descriptive attributes used for query reporting, and foreign keys to link to dimension tables.<br />

o<br />

o<br />

o<br />

o<br />

fact table<br />

schema<br />

dictionary<br />

glossary<br />

<strong>BIS</strong> <strong>445</strong> <strong>DeVry</strong> Week 3 <strong>Quiz</strong> Latest<br />

1. Question : (TCO 4) BPM is an enterprise-wide strategy that seeks to prevent organizations from optimizing<br />

________ business at the expense of overall corporate performance.<br />

o<br />

o<br />

o<br />

o<br />

corporate-wide<br />

global<br />

regional<br />

local


Question 2. Question : (TCO 8) A(n) ________ plan translates an organization's strategic objectives and goals<br />

into a set of well-defined tactics and initiatives, resources requirements, and expected results for some future time<br />

period.<br />

o<br />

o<br />

o<br />

o<br />

business<br />

operational<br />

tactical<br />

strategic<br />

Question 3. Question : (TCO 4) An organization's strategic objectives and key metrics should serve as ________<br />

drivers for the allocation of an organization's tangible and intangible assets.<br />

o<br />

o<br />

o<br />

o<br />

bottom-up<br />

top-down<br />

company wide<br />

revenue<br />

Question 4. Question : (TCO 4) Which of the following is used to align business activities to the vision and<br />

strategy of the organization?<br />

o<br />

o<br />

o<br />

o<br />

Dashboard<br />

Performance reengineering<br />

Balanced scorecard (BSC)<br />

Total quality management<br />

Question 5. Question : (TCO 4) Balanced scorecards translates an organization's vision and strategy into a set<br />

of interrelated financial and nonfinancial objectives. All of the following are nonfinancial objectives, except:<br />

o<br />

o<br />

o<br />

o<br />

business rules.<br />

customers.<br />

internal business processes.<br />

learning and growth.<br />

Question 6. Question : (TCO 8) Which of the following is a characteristic of Six Sigma?<br />

o<br />

o<br />

o<br />

o<br />

Production<br />

Planning<br />

Performance<br />

Training<br />

Question 7. Question : (TCO 4) ________ is a framework for organizing, automating, and analyzing business<br />

methodologies, metrics, processes, and systems to drive the overall performance of the enterprise.<br />

o<br />

o<br />

o<br />

o<br />

Business performance management (BPM)<br />

Metrics<br />

Decision support<br />

Expert systems<br />

Question 8. Question : (TCO 4) In a ________ plan, tactics are established to meet the objectives and targets<br />

established in the strategic plan.<br />

o<br />

o<br />

o<br />

o<br />

performance management<br />

tactic-centric<br />

environment scan<br />

key performance indicators


Question 9. Question : (TCO 4) __________ refers to both the logical and physical design of a BPM system.<br />

o<br />

o<br />

o<br />

o<br />

Structure<br />

Architecture<br />

Infrastructure<br />

Unstructured<br />

Question 10. Question : (TCO 4) Which of the following displays key performance metrics in which a manager<br />

is interested?<br />

o<br />

o<br />

o<br />

o<br />

Performance scorecards<br />

Performance dashboards<br />

Performance interfaces<br />

Performance comparisons charts<br />

Question 11. Question : (TCO 4) KPI stand for ________, which are strategically aligned metrics.<br />

o<br />

o<br />

o<br />

o<br />

key performance indicators<br />

key planning initiatives<br />

key platform indicators<br />

key principle indicators<br />

Question 12. Question : (TCO 8) ________ focuses on reducing the variation or improving the consistency of a<br />

process.<br />

o<br />

o<br />

o<br />

o<br />

Six Sigma<br />

Performance improvement<br />

Dashboards<br />

Scorecards<br />

Question 13. Question : (TCO 8) ________ focuses on the elimination of waste or non-value-added activities.<br />

o<br />

o<br />

o<br />

o<br />

Quality<br />

Improvement<br />

Competiveness<br />

Lean<br />

Question 14. Question : (TCO 8) Six Sigma is a performance management methodology aimed at reducing the<br />

number of defects in a business process to as close to ________ as possible.<br />

o<br />

o<br />

o<br />

o<br />

DPMO<br />

performance reengineering<br />

a balanced scorecard (BSC)<br />

total quality management<br />

Question 15. Question : (TCO 4) Dashboards and ________ both provide visual displays of important<br />

information that is consolidated and arranged on a single screen so that information can be digested at a single glance<br />

and easily explored.<br />

o<br />

o<br />

o<br />

o<br />

flashcards<br />

performance reengineering<br />

scorecards<br />

total quality management


<strong>BIS</strong> <strong>445</strong> <strong>DeVry</strong> Week 4 <strong>Quiz</strong> Latest<br />

1. Question : (TCO 2) Which of the following is a key element in most DSS and a necessity in a model-based<br />

DSS?<br />

o<br />

o<br />

o<br />

o<br />

Database<br />

Analytical model<br />

Modeling<br />

Business intelligence<br />

Question 2. Question : (TCO 2) Which of the following techniques is used to solve optimization problems that<br />

have few alternatives?<br />

o<br />

o<br />

o<br />

o<br />

Trial-and-error<br />

Binary search<br />

Expert systems<br />

Decision trees<br />

Question 3. Question : (TCO 3) Decision situations are often classified on the basis of what the decision maker<br />

knows about the forecasted results. Which of the following is one of the categories?<br />

o<br />

o<br />

o<br />

o<br />

Indecision<br />

Firmness<br />

Ambiguity<br />

Certainty<br />

Question 4. Question : (TCO 2) A model builder makes predictions and assumptions regarding the input data,<br />

many of which deal with the assessment of uncertain futures. Which of the following attempts to assess the impact of<br />

a change in the input data or parameters on the proposed solution?<br />

o<br />

o<br />

o<br />

o<br />

Mathematical relationships<br />

Decision analysis<br />

Goal programming<br />

Sensitivity analysis<br />

Question 5. Question : (TCO 3) Which of the following calculates the values of the inputs necessary to achieve<br />

a desired level of an output?<br />

o<br />

o<br />

o<br />

o<br />

Goal seeking analysis<br />

Decision analysis<br />

Trial-and-error<br />

Sensitivity analysis<br />

Question 6. Question : (TCO 2) Data mining is tightly positioned at the intersection of many disciplines. Those<br />

disciplines include all of the following, except:<br />

o<br />

o<br />

o<br />

o<br />

management science.<br />

statistics.<br />

information systems and databases.<br />

logistics.<br />

Question 7. Question : (TCO 3) Which of the following packages are preprogrammed (sometimes called readymade)<br />

models and optimization systems that sometimes serve as building blocks for other quantitative models?<br />

o<br />

o<br />

Quantitative software<br />

Qualitative software


o<br />

o<br />

Development tool<br />

Application<br />

Question 8. Question : (TCO 3) On the commercial side, the most common use of data mining has been in<br />

________ sectors.<br />

o<br />

o<br />

o<br />

o<br />

manufacturing and heath care<br />

finance, retail, and health care<br />

online retail and government<br />

R&D and scientific<br />

Question 9. Question : (TCO 2) What is a major characteristic of data mining?<br />

o<br />

o<br />

o<br />

o<br />

Data mining tools are readily combined with spreadsheets and other software development tools.<br />

Because of the large amounts of data and massive search efforts, it is sometimes necessary to use serial<br />

processing for data mining.<br />

Data are often buried within numerous small and large databases, which sometimes contain data from several<br />

years.<br />

The miner needs sophisticated programming skills.<br />

Question 10. Question : (TCO 3) Data that has a meaningful, or nonarbitrary, zero point is ________ data.<br />

o<br />

o<br />

o<br />

o<br />

categorical<br />

nominal<br />

interval<br />

ratio<br />

Question 11. Question : (TCO 3) Data mining seeks to identify patterns in the data. All of the following are major<br />

types of patterns, except:<br />

o<br />

o<br />

o<br />

o<br />

associations.<br />

regression.<br />

predictions.<br />

clusters.<br />

Question 12. Question : (TCO 3) ________ are, essentially, a hierarchy of if-then statements. They are most<br />

appropriate for categorical and interval data.<br />

o<br />

o<br />

o<br />

o<br />

Neural nets<br />

Clusters<br />

Decision trees<br />

Time-series<br />

Question 13. Question : (TCO 2) The simple split methodology splits the data into two mutually exclusive subsets<br />

called a ________ set and a ________ set.<br />

o<br />

o<br />

o<br />

o<br />

training; test<br />

positive; negative<br />

holdout; training<br />

matrix; test<br />

Question 14. Question : (TCO 3) A good question to ask with respect to the patterns/relationships that<br />

association rule mining can discover is, "Are all association rules interesting and useful?" In order to answer such a<br />

question, association rule mining uses two common metrics: ________ and ________.<br />

o<br />

mean; median


o<br />

o<br />

o<br />

support; confidence<br />

standard deviation; confidence interval<br />

regression; distance measure<br />

Question 15. Question : (TCO 3) ________ is a decision making method that analyzes the risk associated with<br />

different alternatives.<br />

o<br />

o<br />

o<br />

o<br />

Goal seeking<br />

What-if analysis<br />

Risk analysis<br />

Risk matrix<br />

<strong>BIS</strong> <strong>445</strong> <strong>DeVry</strong> Week 5 <strong>Quiz</strong> Latest<br />

1. Question : (TCO 6) An artificial neural network is composed of many interconnected ________.<br />

o<br />

o<br />

o<br />

o<br />

artificial units<br />

artificial cells<br />

artificial neurons<br />

artificial atoms<br />

Question 2. Question : (TCO 6) Pioneers McCulloch and Pitts built their neural network model using a large<br />

number of interconnected ________ artificial neurons.<br />

o<br />

o<br />

o<br />

o<br />

dual<br />

binary<br />

singular<br />

serial<br />

Question 3. Question : (TCO 6) The output of neurons can be the final result, or it can be a(n) ________ to other<br />

neurons.<br />

o<br />

o<br />

o<br />

o<br />

source<br />

contribution<br />

key<br />

input<br />

Question 4. Question : (TCO 5) In linear regression analysis, which of the following represents the percent<br />

reduction in error when the line of best fit is used to make a prediction, compared to the error generated using the<br />

mean?<br />

o<br />

o<br />

o<br />

o<br />

R-squared<br />

F-statistic<br />

The y-intercept<br />

None of the above<br />

Question 5. Question : (TCO 5) If a statistically significant linear regression model is y = 5x + 10, and x = 12,<br />

what is the predicted value of y?<br />

o 17<br />

o 2/5<br />

o 10<br />

o 70


Question 6. Question : (TCO 5) The summation function computes the ________ sums of all the input elements<br />

that are entered in each processing element.<br />

o<br />

o<br />

o<br />

o<br />

weighted<br />

averaged<br />

total<br />

aggregated<br />

Question 7. Question : (TCO 6) Which of the following is not a consideration in selecting a neural network<br />

structure?<br />

o<br />

o<br />

o<br />

o<br />

Selection of a topology<br />

Determination of input nodes<br />

Determination of output nodes<br />

Determination of weighting functions<br />

Question 8. Question : (TCO 5) All of the following are popular application areas of text mining, except:<br />

o<br />

o<br />

o<br />

o<br />

information extraction.<br />

document summarization.<br />

question answering.<br />

data structuring.<br />

Question 9. Question : (TCO 6) Data mining differs from knowledge management in which of the following ways?<br />

o<br />

o<br />

o<br />

o<br />

Data mining seeks to retain employee knowledge, while knowledge management seeks to guide knowledge.<br />

Data mining uses the Internet more than knowledge management.<br />

Data mining seeks to make ways of doing business known to others, while knowledge management is<br />

concerned with identifying patterns in data.<br />

Data mining is concerned with identifying patterns in data, while knowledge management is concerned with<br />

ensuring employee knowledge stays with the company.<br />

Question 10. Question : (TCO 6) The two main approaches to text classification are ________ and ________.<br />

o<br />

o<br />

o<br />

o<br />

knowledge engineering; machine learning<br />

categorization; clustering<br />

association; trend analysis<br />

knowledge; extraction<br />

Question 11. Question : (TCO 6) Why does the Web pose great challenges for effective and efficient knowledge<br />

discovery?<br />

o<br />

o<br />

o<br />

o<br />

The Web search engines are indexed-based.<br />

The Web is too dynamic.<br />

The Web is too specific to a domain.<br />

The Web infrastructure contains hyperlink information.<br />

Question 12. Question : (TCO 6) Which of the following components is considered the building block of an<br />

artificial neural network?<br />

o<br />

o<br />

o<br />

o<br />

The PE<br />

The training algorithm<br />

The artificial neuron<br />

The search algorithm


Question 13. Question : (TCO 6) A network which learns to make accurate predictions by comparing its own<br />

output to known output is called a _________ network.<br />

o<br />

o<br />

o<br />

o<br />

unsupervised<br />

dynamic<br />

supervised<br />

static<br />

Question 14. Question : (TCO 6) This type of neural network problem seeks to classify inputs into classes, such<br />

as healthy or not healthy.<br />

o<br />

o<br />

o<br />

o<br />

Clustering<br />

Function approximation<br />

Classification<br />

Data mining<br />

Question 15. Question : (TCO 6) This type of classification problem seeks to group data into categories that are<br />

the most unique when given the characteristics of the underlying data.<br />

o<br />

o<br />

o<br />

o<br />

Clustering<br />

Function approximation<br />

Classification<br />

Data mining<br />

<strong>BIS</strong> <strong>445</strong> <strong>DeVry</strong> Week 7 <strong>Quiz</strong> Latest<br />

1. Question : (TCO 5) In ________ expert systems, knowledge in the knowledge base is represented in IF-THEN<br />

rules that combine the condition and the conclusion for handling a specific situation.<br />

o<br />

o<br />

o<br />

o<br />

answer-based<br />

rule-based<br />

knowledge-based<br />

experience-based<br />

Question 2. Question : (TCO 1) Which of the following components appears in virtually every expert system?<br />

o<br />

o<br />

o<br />

o<br />

User interface<br />

Database management system<br />

Statistical analysis module<br />

Numeric data representation<br />

Question 3. Question : (TCO 1) Which of the following is the brain of an expert system?<br />

o<br />

o<br />

o<br />

o<br />

Knowledge base<br />

Inference engine<br />

User interface<br />

Blackboard<br />

Question 4. Question : (TCO 5) Which of the following is not an advantage of fuzzy logic?<br />

o<br />

o<br />

o<br />

Greater flexibility<br />

Faster calculations<br />

More options


o<br />

All of the above are advantages.<br />

Question 5. Question : (TCO 1) What is an organization's valuable knowledge of its employees?<br />

o<br />

o<br />

o<br />

o<br />

Effective and efficient problem solving<br />

Corporate information<br />

Intellectual capital<br />

Active management<br />

Question 6. Question : (TCO 1) Firms adopt knowledge management systems:<br />

o<br />

o<br />

o<br />

o<br />

to help deal with employee turnover.<br />

to increase productivity.<br />

to improve customer service.<br />

All of the above<br />

Question 7. Question : (TCO 1) Artificial intelligence (AI) supports knowledge management in each of the<br />

following ways, except:<br />

o<br />

o<br />

o<br />

o<br />

by enhancing knowledge searches.<br />

by helping to determine the relative importance of the knowledge.<br />

by manipulating current results.<br />

by identifying patterns in data.<br />

Question 8. Question : (TCO 1) Lessons learned from the British Broadcasting Corporation's (BBC) knowledge<br />

management system includes all of the following, except:<br />

o<br />

o<br />

o<br />

o<br />

high-tech and large budgets are necessary to attain knowledge management success.<br />

the BBC runs on knowledge.<br />

design the system to match the way the company functions (e.g., as a social network).<br />

blogs and wikis have helped break down silos and spread knowledge.<br />

Question 9. Question : (TCO 1) __________ are the doorways into many knowledge management systems.<br />

They have evolved from the concepts underlying EIS, GSS, Web browsers, and DBMS.<br />

o<br />

o<br />

o<br />

o<br />

Expert location systems<br />

Knowledge sharing systems<br />

Social networks<br />

Enterprise knowledge portals<br />

Question 10. Question : (TCO 5) __________ allows computers to examine historical cases and generate rules<br />

that can be chained to solve new problems.<br />

o<br />

o<br />

o<br />

o<br />

Inductive learning<br />

Simulation<br />

Optimization<br />

Artificial intelligence<br />

Question 11. Question : (TCO 5) Which of the following are special cases that contain rich contents and special<br />

features of deep implications?<br />

o<br />

o<br />

o<br />

o<br />

Descriptive cases<br />

Foundation cases<br />

Special cases<br />

Stories cases


Question 12. Question : (TCO 1) A chromosome in a genetic algorithm refers to ________.<br />

o<br />

o<br />

o<br />

o<br />

crossover<br />

summation<br />

mutation<br />

candidate solution<br />

Question 13. Question : (TCO 1) Knowledge is:<br />

o<br />

o<br />

o<br />

o<br />

dynamic.<br />

contextual.<br />

information in action.<br />

All of the above<br />

Question 14. Question : (TCO 1) The basic rationale of artificial intelligence is to use ________ rather than<br />

mathematical calculation.<br />

o<br />

o<br />

o<br />

o<br />

neural networks<br />

symbolic reasoning<br />

genetic algorithms<br />

fuzzy logic<br />

Question 15. Question : (TCO 5) The standard statistical methods are based on the assumption that an<br />

uncertainty is the ________ that an event is true or false, whereas certainty theory is based on the ________ that an<br />

event is true or false.<br />

o<br />

o<br />

o<br />

o<br />

estimated probability; calculated probability<br />

probability; degrees of belief<br />

calculated probability; estimated probability<br />

degrees of belief; probability

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