Strategic Communication Management

4.2 Involved Stakeholders; Food Waste
There are a lot of stakeholders that (can) have an influence on both the Food Waste issue
and the company. Just like with the Over Packaging issue Activists and activist organizations
are very much involved in this issue and are able to affect Jumbo if they choose to. Activists
have a high influence on the issue and a high involvement to the subject, because there are
still a lot of people with a food shortage or even without food. When activist organizations
decide to lay their focus on Jumbo the issue can quickly turn into a personal crisis for the
company. Activist organizations will not reconsider naming a company in their campaigns
and are have the power to strongly influence a company’s image.
The producers of products (fabrics and farms) are one of the most involved stakeholders. A
lot of food is wasted during the process at fabrics already; Jumbo is in the position to involve
these stakeholders to better the issue together.
Media, Competition and Legislative provisions/government are all stakeholder with a very
high influence on the company and the issue. Most of them are not necessarily a high
influence on the issue but they are all in the position to become one of the main
stakeholders of the issue. Once one of these aforementioned stakeholders starts making
actions concerning the issue then it is case for Jumbo to take actions immediately. That’s
why Jumbo has to act now. Media are active in the issues, but they are not aiming at
Supermarkets such as Jumbo yet. Politics and legislative provisions can become stakeholders
in the issue if there will become a change of law or stricter rules. The competition can
become of major importance for Jumbo inside the issue if they are first to react and claim
the issue.
Furthermore general stakeholders to the company as employees and managers (also
employees, but on a different scale) are not really involved in the issue yet but will
eventually get involved if Jumbo choses to claim the issue. Also if employees are not satisfied
about the way that Jumbo handles the food waste issue they can also put extra pressure on
the company (talking to media) what can lead to a crisis.
To rank and identify stakeholders a stakeholder mapping tool is used, the stakeholder
mapping tool that is used is the Stakeholder mapping tool from Freeman, R. E. (1984). In this
mapping tool the stakeholders are put in a scheme which tells what the influence of the
stakeholder is to the issue and what the importance of the stakeholder is to the company. By
using this stakeholder mapping tool it is possible to clarify which stakeholders should be
given the most attention in the monitoring/problem solving phase. The stakeholder mapping
tool is found on the next page. The most important stakeholders to the issue and company
in the mapping tool will be described further in the next pages.
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