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COMPANY
PROFILE
R E S I D E N T I A
T R U S T

RESIDENTIA TRUST
Since 1968, Body Corporates, Home
Owners Associations and Share Block Schemes
have trusted us to manage their residential and
commercial property investments.
We value our relationships and hold
every chairman, trustee and
stakeholder in the highest regard.
Count on our competent and fully trained
property managers, streamlined systems, and
more than 50 years’ experience to provide
you with the knowledge and capacity to run a
Body Corporate, Home Owners Association or
Share Block Scheme, effectively.

COMPETATIVE ADVANTAGE
R E S I D E N T I A
T R U S T
MAKING YOUR PROPERTY
INVESTMENT A LASTING LEGACY
TRACK RECORD
Since 1968, Body Corporates, Home
Owners Associations and Share Block
Schemes have trusted us to manage
their Residential and Commercial
Property Investments.
STATE OF THE ART
INFORMATION
SYSTEMS
MDA Property Manager,
recommended as the leading
Property & Asset Management
Software. M-Files, an Enterprise
Information Management System that
helps find, share, and secure
documents and information
electronically.
ONLINE PORTALS
Online Trustee Portal, providing
real-time access to Accounting,
Management Reports and other
important documentation. Online
Owner Portal, providing real-time
access to Owners detailed Levy
Invoices/Statements, Transactions
and other important documentation.
The portals are mobile friendly and
easy to use.
CUSTOMER BASE
> 4000 properties under
our management
MONTHLY REPORTING
The Online Trustee Portal includes
detailed and comprehensive
management reports, including but
not limited to: Property Cash
Summary, Cash Flow Statement,
Arrears Report, Detailed Ledger,
Rent/Levy Roll, Balance Sheet,
Trial Balance and Income Statement
(comparing Actual to Budget
in a montly YTD and forcasted view).
“BACK OFFICE”
We created a “back-office”
Accounting and Arrears Collection
Department to ensure Specialization
and Efficiency is achieved in these
important areas. We hold a Clean
Audit History > 10 year and is proud
to be accredited as a
CIMA Training Provider.
CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
Our CRM System track the progress
of tasks and help ensure the
fulfillment of same in a
timeously manner.
EXECUTIVE MANAGEMENT
We offer a Complete Management
Solution that involves us to act as the
Executive Managing Agent and fulfill
all the Roles and Responsibilities of
the Board of Trustees.
3

SERVICES
PROPERTY MANAGEMENT
Sectional Title Management / Home Owners Association / Share Block Scheme.
ADMINISTRATION
• Operation of a current and investment
account on behalf of the Body Corporate
in terms of Section 32 of the Estate
Agents Act.
• Arranging of insurance policies for all
assets of the Body Corporate, including
buildings and improvements on the
common area, as requested by the
board of trustees. This include
assisting the trustees in the determination of
replacement values of assets and arranging
for valuations.
• Handling of insurance claims on behalf of
the Body Corporate in respect of these
insurance policies.
• Assisting and advising the Board of Trustees
on the enforcement of the Sectional Title
Act, CSOS Act, Management and Conduct
Rules adopted by the Body Corporate.
• Assisting and advising the Board of Trustees
on the maintenance of the
common property.
• Negotiating on behalf of the Board of
Trustees with :
- professionals, firms or organizations for
the drafting of specifications in respect of
any work or function to be undertaken on
behalf of the Body Corporate; and
- outside contractors to perform work for or
provide services, excluding work on capital
improvements.
- Verification and payment of all amounts
payable by the Body Corporate.
• Calculation, submission and payment of all
salaries and wages on behalf of the Body
Corporate, including the relevant taxes such as
PAYE and UIF as determined from time to time by
the relevant authorities.
• Issuing, distribution and explanation of monthly
Levy Invoice and Statements.
• The collection/receipt of levies and/or other
income due (CSOS Levies) to the Body Corporate.
• The collection/receipt of special levies.
• Attending to the collection of arrears as per Debt
collection procedure.
• Preparation of monthly debtor arrear reports,
including distribution to the board of trustees.
• Recovery of utility charges as provided from 3rd
party service provider/owner/trustees.
• Submit the relevant documentation to the
Ombud as requested by the Community Schemes
Ombud Service Act of 2011.
• When matters are referred to the Ombud for
dispute resolution the Managing Agent will act as
representative of the Body Corporate.
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SECRETARIAL
ACCOUNTING
• Arranging the Annual General Meeting, meetings
of Trustees and any other meeting of members.
• Attending to agendas, proxies, voting slips,
nominations, drafting and typing of
meeting minutes.
• Storing and Maintaining of :
- Minutes of meetings and minute books
- Resolutions
- Attendance registers
- Register of members, sectional title
bond holders.
- Participation Quota of each member
- Conduct and Management rules
- Insurance policies
- Permanent relevant records of the Body Corporate
- Employee records
• Assisting and advising the Board of Trustees on
the procedural matters such as annual
• general meetings, special general meetings,
• quorums,proxies, resolutions, voting rights
and related matters.
• Preparing and dispatching of all notices to
members of the Body Corporate.
• Compilation, typing and distribution of circulars
and/or newsletters.
• Informing trustees of latest developments in
legislation and other matters that may concern
the Body Corporate.
• Providing welcome letters and relevant
documents to new members.
• Preparation of the annual estimate of income
and expenditure for submission to the Board of
Trustees and members for approval of the
budget and determination of the levies for
the ensuing year.
• Keeping detailed records of the
administrative matters of the Body Corporate,
including proper accounting records as per
normal accounting practice and principles.
• Preparation of monthly unaudited income and
expenditure accounts (invoice basis).
• Preparation of financial records to Trail Balance.
• Arranging the annual audit with the independent
auditor of the Body Corporate and on completion
arranging for distribution of the audited
statements to members of the Body Corporate.
• Calculation and submission of VAT returns on
behalf of the Body Corporate.
PROPERTY LEASING
PROPERTY SALES
• Marketing of the Premises
• Credit & Reference Checks on applicants
• Collaboration with broker networks to en
sure maximum exposure.
• Drafting, negotiation, signing of
Lease Agreement
• In & out-going Inspections
• Repairs & Maintenance Administration
• Rent Collection and Arrears Management
• Property Valuations
• Marketing of the Premises
• Qualifying Buyers
• Draft, negotiate, signing of
Sales Agreements
• Due Diligence Assistance
• Assist in the Raising of Finance
• Note: We have partnered with Smook
Property Group to ensure we offer a
specialized sales service. The Sales Division
will be marketed under the Smook
Property Group Brand. For more
information, please visit
www.smookproperty.co.za
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TEAM
BCOM(Man Acc), BCOMHONS
(Man ACC), Adv dip MA, PPRE.
Rentzke started his corporate career
working for ASLO Holdings as an
Accountant, moved to JHI
Properties (2010), managing the
prestigious Capital & Fortress
Property Fund’s Western Cape
Portfolio and ended up as the COO
of Granite Real Estate Investment
Management (2014) before founding
Smook Property Group (2016) and
joining our team in 2017.
Rentzke Smook
Managing Director
PORTFOLIO MANAGEMENT
Danie Hanekom
Portfolio Manager
Janita Kotze
Portfolio Manager
Sandra Casson
Portfolio Manager
Gerhard Vosloo
Director
Vossie started his career in the
Banking and Construction
Industry before joining Residentia
Trust in 1978, heading up the Sales
and Development Divisions. He has
a passion for selling Commercial
Properties and can proudly proclaim
the successful completion of several
Single and Sectional Title
Developments. In 1991, he was
appointed CEO of Residentia Trust
and became an Expert in Sectional
Title, Home Owners Associations
and Share Block Schemes.
FINANCE DEPARTMENT
Adriaan van der Merwe
Head Accountant
Eugene Terblanche
Financial Controller
Hanri Vermeulen
Financial Controller
Sonia Kruger
Accounts Department
BROKERS
Alda Nel
Portfolio Manager
Anna-Bé Lambrechts
Receptionist
Rob Vanlierde
Property Broker
Sunél Groenewald
Property Broker
Natasha Russouw
Property Broker
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R E S I D E N T I A
T R U S T
RESIDENTIA TRUST (PTY) LTD
Director: AJR Smook & SG Vosloo, Reg No: 1968/014942/07, Vat No: 4780111193
Address: 54 Oxford Street, Durbanville, 7551 / PO Box 4401, Durbanville, 7550
Tel: 021 975 6794 / www.residentiatrust.co.za