QUEUE Spring Vol 2

Caresha: We are in the business of helping
our customers with the end goal of
education in mind, so servicing our
customers is
key. Getting
the correct
information
and keeping
them up and
running to do
their jobs
means we
have a greater
responsibility to
the children,
parents and
community.
Each person plays a vital part in making
sure that each layer of the service desks’
customer service is second to none.
Queue: How long have you been at the
service desk, what makes you come to
work every day?
Caresha: I have been at the service desk
for about 6 years. Helping others is what
makes me come to work every day. You
must truly love
helping people
to be the best at
your job. There
is a level of
satisfaction that I
feel when i am
assisting
someone and
helping them
learn something
they may not
have known,
and make sure
they hang up knowing that I did all I could
to fix their issue, this is true customer
service. and it is needed in all aspects of
our lives.
Knowing is half the battle… And Jim Valeri says “Doing is the other half!”
Looking at our career paths and determining the next step to take is essential for
continued growth. We can all do more, learn more, try harder, and redirect when we are
off target . . . to do those things and return the results we are looking for, we must first
know what to do, what we must learn, where we must put in extra work and where the
target is so we can focus our efforts accordingly. Hopefully this article will be helpful in
your journey wherever it may lead you. And remember, Our Level 3’s and Team Lead are
here to help us. Our success is their success, so let’s help them be successful leaders by
becoming better at what we do and how we do it. Ask for help if you are not certain and
request guidance if you are off target. Plan to meet with one of our Level 3’s or our Team
Lead to discuss your growth, opportunities and needed corrections. Remember,
constructive criticism is the pruning that helps us grow.
**Now that we have the road map, let’s get going Team! It’s time to start your path to the
next “Level Up”!