08/084 Supply Pipe Policy - Sembcorp Bournemouth Water

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page 1 This leaflet Responsibility for pipework You pay for what you use Your responsibility 2 How can we help if your pipe is leaking 3 Questions and answers 6 What can happen when you suspect a leak on your underground pipework 7 Conditions of our supply pipe repair policy 9 Form to sign if you wish us to investigate and where possible repair te leak on your supply pipe free of charge For more information, please see our Code of Practice on Leakage for Household Customers contents
This leaflet This leaflet explains what you need to do and what we will do if you suspect that there is a leak at your property. On page 3, we have prepared some answers to the questions that we are commonly asked. Responsibility for pipework Your drinking water reaches you through a connection from our water main. Our water main is usually (but not always) in the street and the small diameter pipe that is connected to the water main, laid under the highway and running to your property boundary, is called the communication pipe and belongs to us. We usually have a stopcock or meter pit on this section of pipe as close as possible to the street boundary. The pipe that runs underground from the street boundary into your home is called the supply pipe and this belongs to you. (There are some exceptions where there is no water main in the road outside your home or if you share the supply with a neighbour.) You pay for what you use If you have a meter installed, you pay for the amount of water you use based on the meter readings. In the event of a leak on your supply pipe, you are responsible for the water lost but in some circumstances you may be given an allowance for the estimated quantity of water which has leaked from the pipe, provided that you act promptly to repair it once the leak is identified. Your responsibility It is important for you to be aware that you are responsible for maintaining the supply pipe that delivers water into your home. The diagram below shows in general terms which pipes belong to you and which are ours. Stop tap meter chamber Coommpaannyy wwatteerr maaiinn Ouurr ppiipee Street boundary Your supply pipe Freephone Leakline: <strong>08</strong>005 878 979 1
Page 4 and 5: 2 How we can help if your pipe is l
Page 6 and 7: 4 Q5. Will my insurance cover it? Y
Page 8 and 9: 6 What can happen when you suspect
Page 10 and 11: 8 A representative from AquaCare, o
Page 12: Bournemouth & West Hampshire Water

08/084 Supply Pipe Policy - Sembcorp Bournemouth Water

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