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Mt Coot-tha<br />

Zipline RFP<br />

Doc: <strong>MCRFP</strong>-1 st <strong>Draft</strong>-A-<strong>080617</strong>


# RFP Requirement Page<br />

Experience/Track Record<br />

1.1 Summary of all previous experience in delivering and operating, or their capacity to deliver and<br />

operate high quality zipline and ecotourism projects and associated infrastructure. Specify<br />

examples of any completed zipline projects.<br />

5 - 8<br />

1.2 Demonstrate that you have a proven safety track record. 9<br />

1.3 Provide a safety plan overview and any example(s) of implemented safety plan(s). 10<br />

Business Viability<br />

2.1 Concept overview (being the type of zipline proposed, including start and finish location, what is<br />

your target market for the zipline?)<br />

11-12<br />

2.2 Detailed business plan including:<br />

Business<br />

2.2a Summary of the business concepts (e.g. type of zipline, pricing and any complementary activities) 13 -15<br />

What is the proposed company structure for the business? 16<br />

Provide details of the business staffing, resourcing, supervision and proposed management team. 17<br />

Financial<br />

2.2b How do you propose to fund the capital, operational expenditure and any startup costs? Outline<br />

the company’s ability to meet the obligations under the proposed tenderer’s offer<br />

18<br />

Provide copies of the last 3 years’ tax returns or duly certified and audited accountant’s<br />

taxation/financial statements to substantiate the proposedcompany’s financial position<br />

What is your target market and how are you going to reach them? 19<br />

How does the concept complement Mt Coot-tha’s tourism competitiveadvantage and celebrate Mt<br />

Coot-tha as a destination?<br />

20<br />

Operational<br />

2.2c Where is your orientation point? Provide a plan/diagram to illustrate. Refer tothe background<br />

information document (section 3(c)).<br />

How will you get patrons/customers from the car park to the start and finish back to the car park?<br />

For self-drive customers, please include a proposed car parking plan of where you believe may be<br />

available near the orientation point for use.<br />

For those not driving, please indicate what other alternate forms of transport such as bus or shuttle<br />

services to and from Brisbane CBD/accommodation/hotels/airport may be provided? Do you<br />

propose to consult with travel agents and/or other marketing outlets to coordinate pick up and drop<br />

off to and from the zipline?<br />

Please indicate if/how guests/patrons will get access to the start point and if they will be led by a<br />

guide on a walking trail or via shuttle service from the base/start point. Depending on the location<br />

of the orientation point, transportation, roads or paths may also be required to reach the zipline<br />

starting point. If roads or paths are required, what improvement works do you intend to undertake<br />

to facilitate access?<br />

21<br />

22<br />

23<br />

24<br />

Explain how you will meet key legislative requirements?<br />

Provide a plan for continuous improvement / enhancements? 25


# RFP Requirement Page<br />

Environmental, cultural sensitivity and site fit for Mt Coot-tha<br />

3.1 A high level summary of anticipated physical, environmental and cultural impacts for your<br />

proposed zipline during construction and operation, including but not limited to proposed<br />

mitigations (minimal noise to residential neighbours, minimises visual and environmental impact).<br />

3.2 A summary of the sustainability and eco-tourism features of your proposed zipline, including valu<br />

adds, best practice solutions and how your proposal provides an overall benefit to the Mt Coot-tha<br />

precinct.<br />

3.3 Examples of previous positive engagement with the local community and on comparableprojects<br />

(e.g. complementary programs, education, restoration)<br />

3.4 Address how your zipline will integrate and complement existing Mt Coot-tha activities and sites<br />

and visitor movements (including picnic areas, other existing outlets e.g. Mt Coot-tha<br />

restaurant/cafés, Botanic Gardens, tracks etc.)<br />

3.5 Address how the proposed design will be an appropriate fit for the site and Mt Coot-tha?<br />

3.6 A simple diagram of the proposed alignment including any pictures of the proposed appearance.<br />

3.7 A short summary of how your proposal considers utilisation of existing infrastructure and considers<br />

transport / parking implications (eg how it may impact on current users at peak times)<br />

3.8 A summary of the proposed environmental monitoring plan (including fire, restoration, weed<br />

removal).<br />

3.9 A plan with the proposed start and finish location for the zipline and ticket booth (this area must<br />

exclude the Mt Coot-tha Restaurant/Café leased area). [Note: For further information about the Mt<br />

Coot-tha Restaurant/Café leased area, refer to the Plan in the background information released<br />

with the RFP documents.]<br />

3.10 A summary of how your proposal assists in raising awareness of Mt Coot-tha’s cultural stories,<br />

environmental values and its profile from a tourism and educational perspective<br />

3.11 A clear marketing or programming plan on how your overall zipline proposal:<br />

Contributes to and celebrates Mt Coot-tha<br />

Raises the awareness and profile of Mt Coot-tha<br />

Provides opportunities to learn stories and local values consistent with Brisbane’s Vision as<br />

Australia’s New World City and Brisbane as a destination; and<br />

How the appeal of the zipline will differentiate it from other similar or ecotourism activities or<br />

destinations.<br />

Commercial revenue and financial outcome to Council<br />

4.1 Council is prepared to make a capital contribution of up to $1,000,000 to the winning Proposal to<br />

secure the right outcome. Provide a statement as to the contribution (if any) sought by the Tenderer<br />

from Council, including a short summary of when the funds would be provided and how and when<br />

the funds would be utilised.<br />

4.2 Provide a summary of what would happen at the end of the lease term, in particular – how would<br />

you remediate/make good the site? Would there be any works or assets that would be suitable for<br />

transfer to Council, if yes at what cost?


# RFP Requirement Page<br />

Value adds<br />

5.1 Provide a summary of any proposed community/Council benefits of additional capital works,<br />

programs, services or other improvements which are complementary and integrate with activities to<br />

enhance visitation to the zipline, Mt Coot-tha Lookout, restaurant and café and the Mt Coot-tha<br />

precinct and Brisbane generally.<br />

5.2 How do any additional capital works, programs, services or other improvements that you have<br />

proposed strategically align with Council’s Vision and plans for the Mt Coot-tha precinct?<br />

5.3 Provide a summary of any other value adds proposed and how they<br />

complement/integrate with existing infrastructure and Mt Coot-tha generally.


Experience / Track Record<br />

6<br />

TreeTop Challenge (TTC) is the largest Queensland zipline and high ropes adventure park<br />

operator, with operations in Mt Tamborine in the Scenic Rim and Currumbin Sanctuary on the Gold<br />

Coast.<br />

TTC now sets the benchmark for Adventure Parks in Australia. Our operation at Tamborine is now<br />

Australia’s largest Adventure Park with over 120 elements for guests to experience.<br />

January 2016 – Launched the Canyon Flyer, the Gold Coast’s most extreme adventure attraction<br />

and is one of Australia's largest guided Zipline Canopy Tours. The Zipline Tour takes up to 12<br />

guests and two guides on an adrenalin fuelled adventure featuring seven huge ziplines, crisscrossing<br />

Cedar Creek Canyon multiple times before dropping into the canyon and flying just above<br />

the tree top canopy below.<br />

TTC Mount Tamborine, visitors enjoy over 120 adrenalin pumping challenges across 6 courses,<br />

spanning 9 acres of un-spoilt natural bushland, combining rope and wire challenges.<br />

TTC Currumbin Sanctuary offers there are 80 amazing challenges with 10 big ziplines including the<br />

huge croc shock course where visitors literally take a series of flying foxes over crocodiles.<br />

1.1 Previous experience in delivering and operating / capacity<br />

to deliver/operate high quality zipline and ecotourism projects


Capacity to deliver and operate high quality zipline<br />

and ecotourism project.<br />

Treetop Challenge’s success in the development and operation of Ziplines and ecotourism experiences is based<br />

on the following:<br />

The design and development of high quality tourism experiences<br />

TTC has designed, developed and currently operates 2 high quality ziplines at Mt<br />

Tamborine and Currumbin.<br />

7<br />

1.1 Previous experience in delivering and operating / capacity<br />

to deliver/operate high quality zipline and ecotourism projects<br />

Development of construction methods and procedures suitable for construction in highly<br />

sensitive environments<br />

Both of our current locations required significant application of construction methods and<br />

procedures sensitive to the environments in which they are located.<br />

In the case of our Mt Tamborine site our zipline and treetop adventure park were<br />

constructed within the beautiful and pristine forest of the Mt Tamborine range. At<br />

Currumbin we were required to construct our operation within the Currumbin Wildlife<br />

Sanctuary.<br />

Utilisation of world’s best practice equipment<br />

At both our locations we adopt a philosophy of only<br />

utilising the best equipment available from both a safety<br />

and operational efficiency perspective.<br />

The use of this standard of equipment allows the provision<br />

of a high thrills experience with optimum levels of safety.<br />

In addition to the safety aspects, this standard of<br />

equipment also increases the confidence and enjoyment<br />

of customers when using ziplines and high rope<br />

experiences that we offer<br />

Training and management of high performance teams<br />

The nature of the experiences we offer at our current facilities (zipline and high ropes<br />

experiences) requires that we implement the highest possible standards of operational<br />

safety. This being the case, we implement highly effective training programs for our team<br />

members.<br />

This high quality training means that<br />

experienced and trained personnel<br />

conduct pre-experience briefings.<br />

Pre-experience safety briefing


Development and implementation of effective Standard-Operating-Procedures, resulting in<br />

highly efficient and safe operation of high volume tourism operations<br />

Our S.O.P structure allows us provide consistent levels of safety and operational efficiency<br />

at multiple locations and across normal and peak trading periods.<br />

Conducting of targeted sales, marketing and promotional activities<br />

In order to establish our experiences in both domestic and international markets and to<br />

maintain our ongoing positioning as a leading Queensland adventure experience, we have<br />

and continue to conduct targeted marketing and sales activity to these market segments.<br />

Marketing – Involving a wide range of activity to targeted markets, including campaign<br />

activity, digital media and trade activity such as attendance at the Australian Tourism<br />

Exchange (ATE).<br />

Sales – Conducting of sales calls to inbound, wholesale and travel industry.<br />

Promotional – Working with trade and media to promote our experiences. Including working<br />

with Tourism and Events Queensland (TEQ) to gain access to opportunities such as<br />

Queensland Weekender, as well as working with the TEQ media unit on familiarisation visits<br />

for both trade and media.<br />

Building of highly effective working relationships with tourism industry support agencies<br />

TTC has strong working relationships with:<br />

Tourism and Events Queensland – STO<br />

Brisbane Marketing – RTO<br />

Scenic Rim Council – LTO<br />

These relationships provide our experiences with strong support in the areas of marketing<br />

and promotions.<br />

8<br />

1.1 Previous experience in delivering and operating / capacity<br />

to deliver/operate high quality zipline and ecotourism projects


Demonstration of a proven safety track record.<br />

There are a number of factors, which have created the exemplary safety record that TTC enjoys, including:<br />

The use of state-of-the-art equipment<br />

Operational personnel safety training programs<br />

On-site operational management<br />

Standard Operating Procedures<br />

Pre experience safety briefings (mandatory)<br />

An example of the standard of equipment<br />

utilised is demonstrated through the use of<br />

state of the art Clic-iT safety carabineers, as<br />

used in TTC’s high-ropes experiences.<br />

1.2 Demonstrate that you have a proven safety track record<br />

9<br />

This dual carabineer system requires one<br />

carabineer to be locked to the safety cable<br />

prior to the other being able to be released.<br />

The higher cost of this safety system is far<br />

outweighed by the failsafe attributes of the<br />

This focus on operational safety has allowed us to achieve an incident rate of an average of 5 minor<br />

incidents (e.g. cut finger) per year. For an adventure type experience this is an exemplary track<br />

record<br />

Safety plan overview<br />

Health and Safety Requirements<br />

Because the TreeTop Challenge can be quite strenuous we recommend to customers they must be<br />

of average health and not suffer from any heart conditions or be pregnant. Staff are required to be in<br />

good health and physically fit.<br />

Customer Induction Process<br />

Risk to the customer is mitigated through comprehensive training and induction before the customer<br />

ever experiences any activity. The customer training and induction process happens in 4 stages that<br />

are fully supervised:<br />

1. Customers are harnessed by a qualified supervisor every time and verbally told what to<br />

look for in safely wearing their harness. Customers are never allowed to harness<br />

themselves<br />

2. Customers then watch an 8 minute Induction & Safety DVD that encompasses all<br />

aspects the attraction<br />

3. After the safety DVD, a trained supervisor then verbally instructs the customers in the key<br />

area’s of safety & correct use of equipment by going through each point on the safety<br />

board. https://www.dropbox.com/s/nyehlxtdqumhfa3/Safety-Board.jpg?dl=0<br />

4. A supervisor then take each customer through the induction course, which allows<br />

customers to learn how to correctly use their equipment under the supervision of the<br />

supervisor


Risk Management Plan<br />

Each attraction is checked continuously and goes through 3 levels of safety checks to ensure<br />

the attraction is fully safe in an operational condition. The levels of checks are outlined in the<br />

table below<br />

Course Checks<br />

Type Responsible Timeframe<br />

Daily Course Check Staff Daily<br />

Specialist Person Check Stephen Taylor Quarterly<br />

Engineers Check External Engineers Yearly<br />

Harness & Karabiner Checks<br />

To mitigate risk we use a state of the art smart belay system to ensure customers cannot be<br />

detached from the safety wire while at heights. To maintain the smart belay system and the<br />

safety harnesses we run 2 levels of checks as outlined in the table below.<br />

Type Responsible Timeframe<br />

Daily Harness Check Staff Daily<br />

Quarterly Karabiner Check Jamie Asmus Quarterly<br />

Supervising<br />

Trained supervisors with first aid certificates are on course to supervise, watch and help<br />

customers at all times.<br />

Emergency Procedures and Evacuation Plan<br />

In case of lightning or fire or any other risk staff are trained to quickly remove customers from the<br />

course, and bring them back to reception. In an emergency ambulances can reach all parts of<br />

the course.<br />

Location of First Aid Kit and First Aid Qualified Staff<br />

10<br />

1.3 Provide a safety plan overview and any example(s) of<br />

implemented safety plan(s)<br />

All staff have first aid qualifications and a first aid kit is located at reception and another in the<br />

middle of the course, allowing quick access if necessary.<br />

HAZCHEM Plan for Hazardous Chemicals<br />

The only hazardous materials we have on site are fuel for blowers and chainsaws. This fuel in<br />

placed inside a sealed container, which is placed inside another sealed container and stored in<br />

a secure section of the reception building.<br />

Incident Report Forms<br />

All incidents, no matter how minor, are recorded in the duty managers log (electronic) and in<br />

paper form which is filed in case it is needed in the future.<br />

Fire Risk Minimisation<br />

Fire trails have been established around the perimeter of the park, and no one is allowed to<br />

smoke within the course to protect the natural environment.


11<br />

Concept Overview.<br />

2.1 Concept overview (Being type of zipline proposed,<br />

including start and finish locations, target market for zipline)<br />

In order to meet BCC’s objective of reinforcement of Mt Coot-tha as a premier destination for<br />

ecotourism and one of Brisbane’s iconic tourism tourist attractions, TreeTop Challenge believes the<br />

following is required:<br />

Creation of a Hero Experience<br />

In today’s competitive market place, only with the creation of a hero-experience will significant<br />

levels of consumer awareness and trade support be achieved to meet these objectives.<br />

This being the case TTC would propose to construct Australia’s longest duel cable zipline.<br />

A world-class experience that has zipliners gliding just meters above the canopy with spectacular<br />

views of the Brisbane skyline.<br />

Duel cables providing additional thrills for those with a competitive streak and allows for volume and<br />

waiting time reduction (Groups etc).


12<br />

The proposed start, route and finish of the zipline have been selected due to its ability to meet a<br />

number of Council’s objectives. These include:<br />

Environmental Impact<br />

The line profile would provide strait-line route with minimal footprint and tree removal<br />

Selected route is in lowest impact area<br />

Ease of Access<br />

Both the start and finish locations would have the ability to provide easy pick-ups<br />

and drop-offs by our shuttle service, thereby having minimal impact on current<br />

lookout parking<br />

Integration<br />

Complementing existing Mt Coot-tha outlets and activities. It is envisaged that this<br />

location for the zipline would present significant benefits for the existing operators.<br />

The creation of such an iconic experience would provide a number of benefits that lesser<br />

experiences would not afford. These include:<br />

Significant PR/Promotional Exposure<br />

2.1 Concept overview (Being type of zipline proposed,<br />

including start and finish locations, target market for zipline)<br />

Only dynamic experiences of this nature attract large-scale media interest<br />

Packaging<br />

The high-profile nature of this experience would make it ideal for wholesalers, ITO’s and<br />

tour operators to package.<br />

The envisaged level of media exposure would virtually guarantee the experience to<br />

achieve ‘Must-Do’ status for both international and domestic visitors to Brisbane.<br />

Markets<br />

The iconic nature of this experience would make it attractive to a wide range of markets:


Business Plan<br />

From TTC’s experience in operating ziplines and adventure park experiences within sensitive<br />

environments, there are a number of vital components for sustainable operation.<br />

These include:<br />

Experience Offering<br />

13<br />

2.2a Summary of the business concepts (e.g. type of zipline,<br />

pricing and any complementary activities)<br />

An offering of experiences, which are attractive to a range of visitors.<br />

Visitors seeking a high-adrenalin shorter duration experience. An attractive option for<br />

packaging for group and FIT international and domestic visitors<br />

Visitors seeking a longer duration experience, with a combination of adventure and<br />

ecotourism. Attractive to corporate groups and family segment<br />

This multiple range of experience types ensures the financial viability of the business.<br />

Environmental Sensitivity<br />

The ability to develop and operate high volume tourism experiences within environmentally<br />

sensitive areas requires specific considerations.<br />

Construction methodology and procedures that minimize the affect on the local environs<br />

both for during the construction and then in operation of the experience<br />

Operational staff training and procedures that are sympathetic to protection of the local<br />

environs<br />

Maintenance programs that maintain the preservation of the natural environment<br />

While most proponents for development of operations within sensitive environments, would in-spirit<br />

desire to undertake the above, they incur significant cost. This being the case it is imperative that<br />

the operation is financially viable to allow for sustained focus and commitment in this area.


In order to meet BCC’s objective of reinforcement of Mt Coot-tha as a premier destination for<br />

ecotourism and one of Brisbane’s iconic tourism tourist attractions, TTC believes the following multiexperience<br />

concept is required:<br />

1. Hero Experience - High Volume Dual Zipline<br />

800m to 1km long, this would be the longest in the southern hemisphere and would have a<br />

capacity of 500 pax per day<br />

Dual line concept providing extra excitement allowing customers to race against one<br />

another and ability to service large number of pax<br />

Serviced by a shuttle service from the parking area and return<br />

Iconic experience for day or night operation<br />

2. Support Experience - Treetop Challenge Adventure Park<br />

High Ropes Adventure Park that appeals to a wide range of markets from FIT’s to large Incentive<br />

Groups.<br />

The park will also feature an additional children’s high ropes park, with around 60 safe elements<br />

catering for ages four to eight years old.<br />

Highlights:<br />

120 exciting TreeTop Challenges and 20 Flying foxes giving customers an amazing<br />

adventure zipping through the trees<br />

14<br />

2.2a Summary of the business concepts (e.g. type of zipline,<br />

pricing and any complementary activities)<br />

6 Courses ranging from easy to extreme<br />

An additional children’s high ropes park, with around 60 safe elements catering for ages<br />

four to eight years old Appeals to a wide range of markets


15<br />

2.2a Summary of the business concepts (e.g. type of zipline,<br />

pricing and any complementary activities)<br />

3. Adventure / Interpretive Centre<br />

In order to meet Council’s requirement of experience arrivals and ticketing not impacting on current<br />

summit operations, TTC are prosing to construct an Adventure Centre building.<br />

We have identified a highly suitable location for this centre, being the current fenced car park on Sir<br />

Samuel Griffith Drive.<br />

The centre would provide:<br />

Mt Coot-tha Interpretive Centre<br />

Ticketing for all experiences<br />

Pre-experience safety briefings<br />

Light refreshments<br />

Toilet Facilities<br />

Mountain Bike rentals / tours<br />

Indigenous Walking Tours<br />

First-Aid Facilities for general area users<br />

Shuttle from city hotels


16<br />

Proposed company structure<br />

2.2a What is the proposed company structure for the<br />

business?


17<br />

2.2a Provide details of the business staffing, resourcing,<br />

supervision and proposed management team<br />

Provide details of business staffing, resourcing, supervision and proposed management team


Business Plan<br />

Financial<br />

18<br />

Proposed funding<br />

2.2b How do you propose to fund the capital, operational<br />

expenditure and any start-up costs?


Target Markets<br />

As Queensland’s leading zipline and adventure park operator, we are well versed in the targeting<br />

and addressing a wide range of both domestic and international markets.<br />

Our current operations with this type of experience offering, allows us to specifically identify and<br />

categorise potential markets for the Mt Coot-tha operation in the following detail:<br />

Origin<br />

Customer type<br />

- Group<br />

- FIT<br />

- Families<br />

- Couples<br />

19<br />

- Conference and incentive<br />

- Corporate<br />

- Schools<br />

2.2b What is your target market and how are you going to<br />

address them?<br />

Experience type<br />

- Active adventure<br />

- Passive adventure<br />

- Educational<br />

- Team Building<br />

TTC has marketing programs to address each targeted market and their relevant segments,<br />

including:<br />

International<br />

Well established relationships with inbound tourism operators (ITO’s)<br />

Attendance at Australian Tourism Exchange (ATE)<br />

Tourism Queensland Familiarisation Program<br />

Appropriate commission structure for inbound<br />

Domestic<br />

Local advertising activity<br />

Promotional activity<br />

Digital marketing<br />

Established relationships with tour operators<br />

TTC has established working relationships with tourism support organisations:


To compete in today’s highly competitive market place, a product or experience has to stand out<br />

from the crowd. Only iconic experiences have the ability truly enhance a destination.<br />

Consumer’s expectations in regard to their leisure experiences have never been higher and social<br />

media and the Internet has created a highly informed consumer.<br />

Where in the past lesser offering may have been able to survive merely through being there, this is<br />

no longer the case. The bar has been set much higher.<br />

Therefore, to truly complement Mt Coot-tha’s competitive advantage and celebrate the mountain as<br />

destination, there is a need to create a ‘Hero Experience’. Only with a development of this level will<br />

the following be achieved:<br />

High-level media interest and exposure<br />

Consumer awareness and interest<br />

Social media benefit<br />

Tourism industry interest and support<br />

Our concept would be to create a range of experiences that would meet today’s criteria for the<br />

achievement of this objective.<br />

1. Hero Experience - Zipline<br />

To create the longest dual-cable zipline in the southern hemisphere. Designed to cater for up to 500<br />

pax per day. A product that would generate Media, consumer and trade interest that would take the<br />

experience from a ‘nice-to-do’ to a ‘must do’ experience for those living in or visiting Brisbane.<br />

2. Additional Experience – TreeTop Challenge Adventure Park<br />

To establish a world-class ecotourism adventure park, that will provide outstanding levels of visitor<br />

experience to up to 350 pax per day, with sensitivity and appropriateness for location within the local<br />

environment.<br />

3. Support Experiences – Adventure and Interpretive Centre<br />

20<br />

2.2b How does the concept complement Mt Coot-tha’s tourism<br />

competitive advantage /celebrate Mt Coot-tha as a destination?<br />

A tourism facility that would provide a range of guest services.<br />

A centre located adjacent to parking and TTC Adventure Park<br />

An interpretive centre to educate the visitors on heritage and culture of the region<br />

Ticket sales for all experiences and services that TTC operates<br />

Base Location for shuttle service to and from:<br />

- City Hotels<br />

- Zipline start and finish<br />

- Summit Café and Restaurant<br />

The combination of the above products and services we feel would have the opportunity to far<br />

exceed the ability to merely complement the mountains competitive advantage but would have the<br />

ability to take Mt Coot-tha into a new level of competitiveness for both domestic and international<br />

markets.


Business Plan - Operational<br />

Zipline Orientation<br />

Our proposed orientation point for the zipline has been selected on the following criteria.<br />

21<br />

Traversing a low level ecological constraints area (including start and finish towers)<br />

Ease of access to both start and finish<br />

2.2c Where is your orientation point? Provide a Plan/Diagram<br />

to illustrate<br />

Lack of visual impact on current summit operators, lookout, Sir Samuel Griffith Drive,<br />

Botanical Gardens and local residences<br />

Spectacular views of Brisbane skyline for both day and night operations<br />

TreeTop Adventure Park / Interpretive Centre Orientation<br />

Our proposed orientation for the Adventure Park / Interpretive Centre has been selected as it<br />

addresses a number factors in the successful operation of the proposed activities for the mountain.<br />

Ease of access to Sir Samuel Griffith Drive<br />

Located next to an existing car park<br />

Provides Ticketing for all activities away from the summit area, thereby reducing impost on<br />

current operators<br />

Provides excellent base and access for both Shuttle service for city hotels and zipline


22<br />

Shuttle Services<br />

Under our proposal we would intend to offer the following shuttle services:<br />

CBD Accommodation Pickups<br />

Shuttle service from and to city hotels, coordinated through transfer coordinator<br />

and hotel reception and concierge desks.<br />

Zipline Shuttle Service (F.O.C)<br />

Pickup from Adventure/Interpretive Centre (ticket office) to start entrance of<br />

zipline.<br />

Pickup from zipline finish and return to Adventure/Interpretive Centre<br />

2.2c For those not driving indicate what other forms of<br />

transport services to and from BNE CBD accommodation.


Plan for continuous improvement / enhancements<br />

Following the establishment and successful operation of initial experiences in the proposal, TTC<br />

would be keen to introduce a number of compatible experiences.<br />

1. TreeTop Guided Zipline Canopy Tour<br />

Built adjacent to the adventure park and services through the adventure centre, this guided tour<br />

takes groups of 10 pax through the bush land stopping at key points in the treetops to allow<br />

customers to learn about the environment and experience the Mt Coot-tha bush from a totally<br />

different perspective.<br />

23<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge<br />

Highlights:<br />

2 hr guided tour, combining high ropes, Ziplining and education<br />

The tour will be designed to gain Advanced Ecotourism Certification<br />

Capacity of 100 pax per day


2. Indigenous Bushwalking Tours<br />

Intended to showcase aboriginal heritage and hunting and food gathering practices, these tours will<br />

be led by local indigenous people and will primarily be targeted at tourists.<br />

Tours will leave from the Adventure Centre, making use of our shuttle bus service to reach places of<br />

interest.<br />

24<br />

Highlights<br />

Indigenous interpretation of the Mt Coot-tha bush land<br />

High interest from international markets<br />

Employment opportunities for local indigenous people<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge


Environmental, cultural sensitivity and site fit<br />

25<br />

1. High Volume Dual Zipline<br />

Physical/Environmental - During Construction<br />

From previous experience in the development of<br />

experiences in sensitive environments, the construction<br />

will be undertaken with high levels of sensitivity in the<br />

protection of the environment.<br />

Low footprint tower construction<br />

Re-vegetation of sites<br />

Environmental sensitivity training to construction<br />

crews (prior to being allowed on-site)<br />

Access to the start and egress from the finish will<br />

be constructed using low-impact materials such<br />

as compressed granite paths<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge<br />

Physical/Environmental - Post Construction<br />

Operation of the zipline will have little if any impact on the on the environment.<br />

Procedures developed for TTC current operations such as belt-bags for camera’s etc,<br />

will reduce possibility of dropped items on route<br />

Visual Impact - Pre and Post Construction<br />

The construction will have no visual impact to either local residents or visitors to summit<br />

cafe/restaurant/lookout.<br />

Tower at start and loading platform will be below the visible tree-line from the summit area,<br />

Tower and finish will not be visible from the Botanical Gardens


2. TreeTop Challenge Adventure Park<br />

Physical/Environmental - During Construction<br />

From TTC’s experience and expertise in constructing TreeTop Challenge Adventure Parks and<br />

bearing in mind the end product is designed to give the user nature experience, the construction<br />

process will be designed to have minimal environmental impact.<br />

No heavy machinery required on-site<br />

26<br />

No tree removal<br />

Access to the start and egress from the finish will be constructed using low-impact 26 such<br />

as compressed granite paths<br />

Customised clamping of tree platforms, no permanent damage to tree<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge<br />

Low impact tree clamping system<br />

Physical/Environmental - Post Construction<br />

The construction methods used in TTC’s current operations have been designed to significantly<br />

reduce the operational impact on the environment.<br />

Custom designed fixation systems for platforms and cables developed and used by TTC<br />

(approved by Terra Ark), provides unique protection of support trees<br />

Leave No Trace philosophy<br />

Visual Impact - Pre and Post Construction<br />

The nature of this experience does not create a high visual impact.<br />

Treetop Challenge Adventure Park would not be visible from either local residents or traffic<br />

on the Sir Samuel Griffith Drive


3. Adventure Centre<br />

27<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge<br />

Physical/Environmental - During Construction<br />

While as with any building of this size/footprint (Approximately 30 squares), there will be impact<br />

during construction. However, this would be on an already disturbed site (adjacent to the existing<br />

car park)<br />

No heavy machinery required on-site<br />

No tree removal<br />

Physical/Environmental - Post Construction<br />

The centre would be designed for low impact on the location.<br />

Solar and batteries used for electricity supply<br />

Clivus Multrum self composting toilets systems used in centre<br />

Visual Impact - Pre and Post Construction


Summary of the sustainability and eco-tourism features of our proposed<br />

zipline, including value adds, best practice solutions and how your<br />

proposal provides an overall benefit to the Mt Coot-tha precinct)<br />

1. High Volume Dual Zipline<br />

Sustainability<br />

Operationally the Zipline allows high volume of visitors to glide of the canopy of the trees,<br />

while leaving no footprint.<br />

Ecotourism Features<br />

Due to the nature of the experience (being a constantly moving ride) the ecotourism values<br />

are gained through the close proximity and interaction with the natural environment.<br />

Best Practice Solutions<br />

TTC’s extensive experience in the development and operation of Ziplines in sensitive<br />

environments, has allowed us to developed best practice solutions in both construction and<br />

operation..<br />

Overall Benefit to Mt Coot-tha Precinct<br />

An iconic world-class tourism experience with low environmental impact.<br />

28<br />

2. TreeTop Challenge Adventure Park<br />

Sustainability<br />

As with the Zipline, operationally the TTC Adventure Park allows high volume of visitors to<br />

enjoy a high ropes experience, while leaving no footprint.<br />

Ecotourism Features<br />

As the experience brings the visitor into close proximity and interaction with the natural<br />

environment for extended periods, it provides the opportunity for high-level appreciation of<br />

the natural environment.<br />

Best Practice Solutions<br />

TTC’s development of unique best practice systems in construction, combined with their use<br />

the latest and best practice safety equipment and procedures, has allowed them to operate<br />

with unsurpassed professionalism in this area of the business.<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge<br />

Overall Benefit to Mt Coot-tha Precinct<br />

A high volume tourism experience attracting increased family visitation and usage of the Mt<br />

Coot-tha precinct


Previous positive engagement with the local<br />

community on comparable projects<br />

Tallabudgera Beach Education<br />

With mainstream schooling students with special needs and learning. The Tree Tops<br />

Challenge is a highlight for the students that attend.<br />

The week at Tallebudgera is about providing students with a set of tools for them to<br />

able to 'unlock the Hero within'.<br />

29<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge<br />

Activities are designed to challenge students moving them from their comfort zone into<br />

their stretch zone where real learning takes place and where student are required to<br />

draw upon a specific set skills confidence, resilience, persistence, cooperation and<br />

organisation enabling them to overcome challenges.<br />

The TreeTop challenge is a great activity, as it requires a wonderful blend of these 5<br />

keys central to our program.<br />

Organisation- Harnesses / Helmets<br />

Confidence- Committing to the session<br />

Co-Operation- Working with and encouraging peers Resilience and Perseverance-<br />

Working through each element / responding to difficult situations.<br />

Local employment<br />

TTC currently employs XXX local staff at Mt Tamborine and XXX Local staff at<br />

Currumbin Sanctuary<br />

Free birthday experience<br />

TTC offers customers a free return experience on their Birthday<br />

Return Price<br />

TTC offers discounted rates to return customers<br />

Support of local fund raising and charities<br />

TTC provides regular support for local fund raising and charities in both of its current<br />

locations<br />

Weed and soil erosion program


How our zipline will integrate and complement<br />

existing Mt Coot-tha activities and sites and<br />

30<br />

Integration<br />

As it is intend to ticket the pax for the Zipline at the adventure centre located next to the car<br />

park and then shuttled to the summit area.<br />

This would allow for significant increased visitation and access to the lookout, restaurant and<br />

cafe area without impacting the available.<br />

Complementing Existing Experiences and Operators<br />

It could be reliably be expected that due to iconic nature of the longest zipline in the<br />

Southern Hemisphere and the resulting significant increase of visitation to the mountain, that<br />

existing outlets would enjoy significantly increased revenue generation opportunity,<br />

Creation of New Opportunities<br />

The ability to offer nighttime operation of the zipline, presents outstanding new revenue<br />

generation opportunities for the existing outlets.<br />

Mt Coot-tha Zipline RFP<br />

Stage 1 Proposal by TreeTop Challenge<br />

TTC currently runs night experiences at Mt Tamborine site.

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