MCRFP-1st Draft-A-080617
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Mt Coot-tha<br />
Zipline RFP<br />
Doc: <strong>MCRFP</strong>-1 st <strong>Draft</strong>-A-<strong>080617</strong>
# RFP Requirement Page<br />
Experience/Track Record<br />
1.1 Summary of all previous experience in delivering and operating, or their capacity to deliver and<br />
operate high quality zipline and ecotourism projects and associated infrastructure. Specify<br />
examples of any completed zipline projects.<br />
5 - 8<br />
1.2 Demonstrate that you have a proven safety track record. 9<br />
1.3 Provide a safety plan overview and any example(s) of implemented safety plan(s). 10<br />
Business Viability<br />
2.1 Concept overview (being the type of zipline proposed, including start and finish location, what is<br />
your target market for the zipline?)<br />
11-12<br />
2.2 Detailed business plan including:<br />
Business<br />
2.2a Summary of the business concepts (e.g. type of zipline, pricing and any complementary activities) 13 -15<br />
What is the proposed company structure for the business? 16<br />
Provide details of the business staffing, resourcing, supervision and proposed management team. 17<br />
Financial<br />
2.2b How do you propose to fund the capital, operational expenditure and any startup costs? Outline<br />
the company’s ability to meet the obligations under the proposed tenderer’s offer<br />
18<br />
Provide copies of the last 3 years’ tax returns or duly certified and audited accountant’s<br />
taxation/financial statements to substantiate the proposedcompany’s financial position<br />
What is your target market and how are you going to reach them? 19<br />
How does the concept complement Mt Coot-tha’s tourism competitiveadvantage and celebrate Mt<br />
Coot-tha as a destination?<br />
20<br />
Operational<br />
2.2c Where is your orientation point? Provide a plan/diagram to illustrate. Refer tothe background<br />
information document (section 3(c)).<br />
How will you get patrons/customers from the car park to the start and finish back to the car park?<br />
For self-drive customers, please include a proposed car parking plan of where you believe may be<br />
available near the orientation point for use.<br />
For those not driving, please indicate what other alternate forms of transport such as bus or shuttle<br />
services to and from Brisbane CBD/accommodation/hotels/airport may be provided? Do you<br />
propose to consult with travel agents and/or other marketing outlets to coordinate pick up and drop<br />
off to and from the zipline?<br />
Please indicate if/how guests/patrons will get access to the start point and if they will be led by a<br />
guide on a walking trail or via shuttle service from the base/start point. Depending on the location<br />
of the orientation point, transportation, roads or paths may also be required to reach the zipline<br />
starting point. If roads or paths are required, what improvement works do you intend to undertake<br />
to facilitate access?<br />
21<br />
22<br />
23<br />
24<br />
Explain how you will meet key legislative requirements?<br />
Provide a plan for continuous improvement / enhancements? 25
# RFP Requirement Page<br />
Environmental, cultural sensitivity and site fit for Mt Coot-tha<br />
3.1 A high level summary of anticipated physical, environmental and cultural impacts for your<br />
proposed zipline during construction and operation, including but not limited to proposed<br />
mitigations (minimal noise to residential neighbours, minimises visual and environmental impact).<br />
3.2 A summary of the sustainability and eco-tourism features of your proposed zipline, including valu<br />
adds, best practice solutions and how your proposal provides an overall benefit to the Mt Coot-tha<br />
precinct.<br />
3.3 Examples of previous positive engagement with the local community and on comparableprojects<br />
(e.g. complementary programs, education, restoration)<br />
3.4 Address how your zipline will integrate and complement existing Mt Coot-tha activities and sites<br />
and visitor movements (including picnic areas, other existing outlets e.g. Mt Coot-tha<br />
restaurant/cafés, Botanic Gardens, tracks etc.)<br />
3.5 Address how the proposed design will be an appropriate fit for the site and Mt Coot-tha?<br />
3.6 A simple diagram of the proposed alignment including any pictures of the proposed appearance.<br />
3.7 A short summary of how your proposal considers utilisation of existing infrastructure and considers<br />
transport / parking implications (eg how it may impact on current users at peak times)<br />
3.8 A summary of the proposed environmental monitoring plan (including fire, restoration, weed<br />
removal).<br />
3.9 A plan with the proposed start and finish location for the zipline and ticket booth (this area must<br />
exclude the Mt Coot-tha Restaurant/Café leased area). [Note: For further information about the Mt<br />
Coot-tha Restaurant/Café leased area, refer to the Plan in the background information released<br />
with the RFP documents.]<br />
3.10 A summary of how your proposal assists in raising awareness of Mt Coot-tha’s cultural stories,<br />
environmental values and its profile from a tourism and educational perspective<br />
3.11 A clear marketing or programming plan on how your overall zipline proposal:<br />
Contributes to and celebrates Mt Coot-tha<br />
Raises the awareness and profile of Mt Coot-tha<br />
Provides opportunities to learn stories and local values consistent with Brisbane’s Vision as<br />
Australia’s New World City and Brisbane as a destination; and<br />
How the appeal of the zipline will differentiate it from other similar or ecotourism activities or<br />
destinations.<br />
Commercial revenue and financial outcome to Council<br />
4.1 Council is prepared to make a capital contribution of up to $1,000,000 to the winning Proposal to<br />
secure the right outcome. Provide a statement as to the contribution (if any) sought by the Tenderer<br />
from Council, including a short summary of when the funds would be provided and how and when<br />
the funds would be utilised.<br />
4.2 Provide a summary of what would happen at the end of the lease term, in particular – how would<br />
you remediate/make good the site? Would there be any works or assets that would be suitable for<br />
transfer to Council, if yes at what cost?
# RFP Requirement Page<br />
Value adds<br />
5.1 Provide a summary of any proposed community/Council benefits of additional capital works,<br />
programs, services or other improvements which are complementary and integrate with activities to<br />
enhance visitation to the zipline, Mt Coot-tha Lookout, restaurant and café and the Mt Coot-tha<br />
precinct and Brisbane generally.<br />
5.2 How do any additional capital works, programs, services or other improvements that you have<br />
proposed strategically align with Council’s Vision and plans for the Mt Coot-tha precinct?<br />
5.3 Provide a summary of any other value adds proposed and how they<br />
complement/integrate with existing infrastructure and Mt Coot-tha generally.
Experience / Track Record<br />
6<br />
TreeTop Challenge (TTC) is the largest Queensland zipline and high ropes adventure park<br />
operator, with operations in Mt Tamborine in the Scenic Rim and Currumbin Sanctuary on the Gold<br />
Coast.<br />
TTC now sets the benchmark for Adventure Parks in Australia. Our operation at Tamborine is now<br />
Australia’s largest Adventure Park with over 120 elements for guests to experience.<br />
January 2016 – Launched the Canyon Flyer, the Gold Coast’s most extreme adventure attraction<br />
and is one of Australia's largest guided Zipline Canopy Tours. The Zipline Tour takes up to 12<br />
guests and two guides on an adrenalin fuelled adventure featuring seven huge ziplines, crisscrossing<br />
Cedar Creek Canyon multiple times before dropping into the canyon and flying just above<br />
the tree top canopy below.<br />
TTC Mount Tamborine, visitors enjoy over 120 adrenalin pumping challenges across 6 courses,<br />
spanning 9 acres of un-spoilt natural bushland, combining rope and wire challenges.<br />
TTC Currumbin Sanctuary offers there are 80 amazing challenges with 10 big ziplines including the<br />
huge croc shock course where visitors literally take a series of flying foxes over crocodiles.<br />
1.1 Previous experience in delivering and operating / capacity<br />
to deliver/operate high quality zipline and ecotourism projects
Capacity to deliver and operate high quality zipline<br />
and ecotourism project.<br />
Treetop Challenge’s success in the development and operation of Ziplines and ecotourism experiences is based<br />
on the following:<br />
The design and development of high quality tourism experiences<br />
TTC has designed, developed and currently operates 2 high quality ziplines at Mt<br />
Tamborine and Currumbin.<br />
7<br />
1.1 Previous experience in delivering and operating / capacity<br />
to deliver/operate high quality zipline and ecotourism projects<br />
Development of construction methods and procedures suitable for construction in highly<br />
sensitive environments<br />
Both of our current locations required significant application of construction methods and<br />
procedures sensitive to the environments in which they are located.<br />
In the case of our Mt Tamborine site our zipline and treetop adventure park were<br />
constructed within the beautiful and pristine forest of the Mt Tamborine range. At<br />
Currumbin we were required to construct our operation within the Currumbin Wildlife<br />
Sanctuary.<br />
Utilisation of world’s best practice equipment<br />
At both our locations we adopt a philosophy of only<br />
utilising the best equipment available from both a safety<br />
and operational efficiency perspective.<br />
The use of this standard of equipment allows the provision<br />
of a high thrills experience with optimum levels of safety.<br />
In addition to the safety aspects, this standard of<br />
equipment also increases the confidence and enjoyment<br />
of customers when using ziplines and high rope<br />
experiences that we offer<br />
Training and management of high performance teams<br />
The nature of the experiences we offer at our current facilities (zipline and high ropes<br />
experiences) requires that we implement the highest possible standards of operational<br />
safety. This being the case, we implement highly effective training programs for our team<br />
members.<br />
This high quality training means that<br />
experienced and trained personnel<br />
conduct pre-experience briefings.<br />
Pre-experience safety briefing
Development and implementation of effective Standard-Operating-Procedures, resulting in<br />
highly efficient and safe operation of high volume tourism operations<br />
Our S.O.P structure allows us provide consistent levels of safety and operational efficiency<br />
at multiple locations and across normal and peak trading periods.<br />
Conducting of targeted sales, marketing and promotional activities<br />
In order to establish our experiences in both domestic and international markets and to<br />
maintain our ongoing positioning as a leading Queensland adventure experience, we have<br />
and continue to conduct targeted marketing and sales activity to these market segments.<br />
Marketing – Involving a wide range of activity to targeted markets, including campaign<br />
activity, digital media and trade activity such as attendance at the Australian Tourism<br />
Exchange (ATE).<br />
Sales – Conducting of sales calls to inbound, wholesale and travel industry.<br />
Promotional – Working with trade and media to promote our experiences. Including working<br />
with Tourism and Events Queensland (TEQ) to gain access to opportunities such as<br />
Queensland Weekender, as well as working with the TEQ media unit on familiarisation visits<br />
for both trade and media.<br />
Building of highly effective working relationships with tourism industry support agencies<br />
TTC has strong working relationships with:<br />
Tourism and Events Queensland – STO<br />
Brisbane Marketing – RTO<br />
Scenic Rim Council – LTO<br />
These relationships provide our experiences with strong support in the areas of marketing<br />
and promotions.<br />
8<br />
1.1 Previous experience in delivering and operating / capacity<br />
to deliver/operate high quality zipline and ecotourism projects
Demonstration of a proven safety track record.<br />
There are a number of factors, which have created the exemplary safety record that TTC enjoys, including:<br />
The use of state-of-the-art equipment<br />
Operational personnel safety training programs<br />
On-site operational management<br />
Standard Operating Procedures<br />
Pre experience safety briefings (mandatory)<br />
An example of the standard of equipment<br />
utilised is demonstrated through the use of<br />
state of the art Clic-iT safety carabineers, as<br />
used in TTC’s high-ropes experiences.<br />
1.2 Demonstrate that you have a proven safety track record<br />
9<br />
This dual carabineer system requires one<br />
carabineer to be locked to the safety cable<br />
prior to the other being able to be released.<br />
The higher cost of this safety system is far<br />
outweighed by the failsafe attributes of the<br />
This focus on operational safety has allowed us to achieve an incident rate of an average of 5 minor<br />
incidents (e.g. cut finger) per year. For an adventure type experience this is an exemplary track<br />
record<br />
Safety plan overview<br />
Health and Safety Requirements<br />
Because the TreeTop Challenge can be quite strenuous we recommend to customers they must be<br />
of average health and not suffer from any heart conditions or be pregnant. Staff are required to be in<br />
good health and physically fit.<br />
Customer Induction Process<br />
Risk to the customer is mitigated through comprehensive training and induction before the customer<br />
ever experiences any activity. The customer training and induction process happens in 4 stages that<br />
are fully supervised:<br />
1. Customers are harnessed by a qualified supervisor every time and verbally told what to<br />
look for in safely wearing their harness. Customers are never allowed to harness<br />
themselves<br />
2. Customers then watch an 8 minute Induction & Safety DVD that encompasses all<br />
aspects the attraction<br />
3. After the safety DVD, a trained supervisor then verbally instructs the customers in the key<br />
area’s of safety & correct use of equipment by going through each point on the safety<br />
board. https://www.dropbox.com/s/nyehlxtdqumhfa3/Safety-Board.jpg?dl=0<br />
4. A supervisor then take each customer through the induction course, which allows<br />
customers to learn how to correctly use their equipment under the supervision of the<br />
supervisor
Risk Management Plan<br />
Each attraction is checked continuously and goes through 3 levels of safety checks to ensure<br />
the attraction is fully safe in an operational condition. The levels of checks are outlined in the<br />
table below<br />
Course Checks<br />
Type Responsible Timeframe<br />
Daily Course Check Staff Daily<br />
Specialist Person Check Stephen Taylor Quarterly<br />
Engineers Check External Engineers Yearly<br />
Harness & Karabiner Checks<br />
To mitigate risk we use a state of the art smart belay system to ensure customers cannot be<br />
detached from the safety wire while at heights. To maintain the smart belay system and the<br />
safety harnesses we run 2 levels of checks as outlined in the table below.<br />
Type Responsible Timeframe<br />
Daily Harness Check Staff Daily<br />
Quarterly Karabiner Check Jamie Asmus Quarterly<br />
Supervising<br />
Trained supervisors with first aid certificates are on course to supervise, watch and help<br />
customers at all times.<br />
Emergency Procedures and Evacuation Plan<br />
In case of lightning or fire or any other risk staff are trained to quickly remove customers from the<br />
course, and bring them back to reception. In an emergency ambulances can reach all parts of<br />
the course.<br />
Location of First Aid Kit and First Aid Qualified Staff<br />
10<br />
1.3 Provide a safety plan overview and any example(s) of<br />
implemented safety plan(s)<br />
All staff have first aid qualifications and a first aid kit is located at reception and another in the<br />
middle of the course, allowing quick access if necessary.<br />
HAZCHEM Plan for Hazardous Chemicals<br />
The only hazardous materials we have on site are fuel for blowers and chainsaws. This fuel in<br />
placed inside a sealed container, which is placed inside another sealed container and stored in<br />
a secure section of the reception building.<br />
Incident Report Forms<br />
All incidents, no matter how minor, are recorded in the duty managers log (electronic) and in<br />
paper form which is filed in case it is needed in the future.<br />
Fire Risk Minimisation<br />
Fire trails have been established around the perimeter of the park, and no one is allowed to<br />
smoke within the course to protect the natural environment.
11<br />
Concept Overview.<br />
2.1 Concept overview (Being type of zipline proposed,<br />
including start and finish locations, target market for zipline)<br />
In order to meet BCC’s objective of reinforcement of Mt Coot-tha as a premier destination for<br />
ecotourism and one of Brisbane’s iconic tourism tourist attractions, TreeTop Challenge believes the<br />
following is required:<br />
Creation of a Hero Experience<br />
In today’s competitive market place, only with the creation of a hero-experience will significant<br />
levels of consumer awareness and trade support be achieved to meet these objectives.<br />
This being the case TTC would propose to construct Australia’s longest duel cable zipline.<br />
A world-class experience that has zipliners gliding just meters above the canopy with spectacular<br />
views of the Brisbane skyline.<br />
Duel cables providing additional thrills for those with a competitive streak and allows for volume and<br />
waiting time reduction (Groups etc).
12<br />
The proposed start, route and finish of the zipline have been selected due to its ability to meet a<br />
number of Council’s objectives. These include:<br />
Environmental Impact<br />
The line profile would provide strait-line route with minimal footprint and tree removal<br />
Selected route is in lowest impact area<br />
Ease of Access<br />
Both the start and finish locations would have the ability to provide easy pick-ups<br />
and drop-offs by our shuttle service, thereby having minimal impact on current<br />
lookout parking<br />
Integration<br />
Complementing existing Mt Coot-tha outlets and activities. It is envisaged that this<br />
location for the zipline would present significant benefits for the existing operators.<br />
The creation of such an iconic experience would provide a number of benefits that lesser<br />
experiences would not afford. These include:<br />
Significant PR/Promotional Exposure<br />
2.1 Concept overview (Being type of zipline proposed,<br />
including start and finish locations, target market for zipline)<br />
Only dynamic experiences of this nature attract large-scale media interest<br />
Packaging<br />
The high-profile nature of this experience would make it ideal for wholesalers, ITO’s and<br />
tour operators to package.<br />
The envisaged level of media exposure would virtually guarantee the experience to<br />
achieve ‘Must-Do’ status for both international and domestic visitors to Brisbane.<br />
Markets<br />
The iconic nature of this experience would make it attractive to a wide range of markets:
Business Plan<br />
From TTC’s experience in operating ziplines and adventure park experiences within sensitive<br />
environments, there are a number of vital components for sustainable operation.<br />
These include:<br />
Experience Offering<br />
13<br />
2.2a Summary of the business concepts (e.g. type of zipline,<br />
pricing and any complementary activities)<br />
An offering of experiences, which are attractive to a range of visitors.<br />
Visitors seeking a high-adrenalin shorter duration experience. An attractive option for<br />
packaging for group and FIT international and domestic visitors<br />
Visitors seeking a longer duration experience, with a combination of adventure and<br />
ecotourism. Attractive to corporate groups and family segment<br />
This multiple range of experience types ensures the financial viability of the business.<br />
Environmental Sensitivity<br />
The ability to develop and operate high volume tourism experiences within environmentally<br />
sensitive areas requires specific considerations.<br />
Construction methodology and procedures that minimize the affect on the local environs<br />
both for during the construction and then in operation of the experience<br />
Operational staff training and procedures that are sympathetic to protection of the local<br />
environs<br />
Maintenance programs that maintain the preservation of the natural environment<br />
While most proponents for development of operations within sensitive environments, would in-spirit<br />
desire to undertake the above, they incur significant cost. This being the case it is imperative that<br />
the operation is financially viable to allow for sustained focus and commitment in this area.
In order to meet BCC’s objective of reinforcement of Mt Coot-tha as a premier destination for<br />
ecotourism and one of Brisbane’s iconic tourism tourist attractions, TTC believes the following multiexperience<br />
concept is required:<br />
1. Hero Experience - High Volume Dual Zipline<br />
800m to 1km long, this would be the longest in the southern hemisphere and would have a<br />
capacity of 500 pax per day<br />
Dual line concept providing extra excitement allowing customers to race against one<br />
another and ability to service large number of pax<br />
Serviced by a shuttle service from the parking area and return<br />
Iconic experience for day or night operation<br />
2. Support Experience - Treetop Challenge Adventure Park<br />
High Ropes Adventure Park that appeals to a wide range of markets from FIT’s to large Incentive<br />
Groups.<br />
The park will also feature an additional children’s high ropes park, with around 60 safe elements<br />
catering for ages four to eight years old.<br />
Highlights:<br />
120 exciting TreeTop Challenges and 20 Flying foxes giving customers an amazing<br />
adventure zipping through the trees<br />
14<br />
2.2a Summary of the business concepts (e.g. type of zipline,<br />
pricing and any complementary activities)<br />
6 Courses ranging from easy to extreme<br />
An additional children’s high ropes park, with around 60 safe elements catering for ages<br />
four to eight years old Appeals to a wide range of markets
15<br />
2.2a Summary of the business concepts (e.g. type of zipline,<br />
pricing and any complementary activities)<br />
3. Adventure / Interpretive Centre<br />
In order to meet Council’s requirement of experience arrivals and ticketing not impacting on current<br />
summit operations, TTC are prosing to construct an Adventure Centre building.<br />
We have identified a highly suitable location for this centre, being the current fenced car park on Sir<br />
Samuel Griffith Drive.<br />
The centre would provide:<br />
Mt Coot-tha Interpretive Centre<br />
Ticketing for all experiences<br />
Pre-experience safety briefings<br />
Light refreshments<br />
Toilet Facilities<br />
Mountain Bike rentals / tours<br />
Indigenous Walking Tours<br />
First-Aid Facilities for general area users<br />
Shuttle from city hotels
16<br />
Proposed company structure<br />
2.2a What is the proposed company structure for the<br />
business?
17<br />
2.2a Provide details of the business staffing, resourcing,<br />
supervision and proposed management team<br />
Provide details of business staffing, resourcing, supervision and proposed management team
Business Plan<br />
Financial<br />
18<br />
Proposed funding<br />
2.2b How do you propose to fund the capital, operational<br />
expenditure and any start-up costs?
Target Markets<br />
As Queensland’s leading zipline and adventure park operator, we are well versed in the targeting<br />
and addressing a wide range of both domestic and international markets.<br />
Our current operations with this type of experience offering, allows us to specifically identify and<br />
categorise potential markets for the Mt Coot-tha operation in the following detail:<br />
Origin<br />
Customer type<br />
- Group<br />
- FIT<br />
- Families<br />
- Couples<br />
19<br />
- Conference and incentive<br />
- Corporate<br />
- Schools<br />
2.2b What is your target market and how are you going to<br />
address them?<br />
Experience type<br />
- Active adventure<br />
- Passive adventure<br />
- Educational<br />
- Team Building<br />
TTC has marketing programs to address each targeted market and their relevant segments,<br />
including:<br />
International<br />
Well established relationships with inbound tourism operators (ITO’s)<br />
Attendance at Australian Tourism Exchange (ATE)<br />
Tourism Queensland Familiarisation Program<br />
Appropriate commission structure for inbound<br />
Domestic<br />
Local advertising activity<br />
Promotional activity<br />
Digital marketing<br />
Established relationships with tour operators<br />
TTC has established working relationships with tourism support organisations:
To compete in today’s highly competitive market place, a product or experience has to stand out<br />
from the crowd. Only iconic experiences have the ability truly enhance a destination.<br />
Consumer’s expectations in regard to their leisure experiences have never been higher and social<br />
media and the Internet has created a highly informed consumer.<br />
Where in the past lesser offering may have been able to survive merely through being there, this is<br />
no longer the case. The bar has been set much higher.<br />
Therefore, to truly complement Mt Coot-tha’s competitive advantage and celebrate the mountain as<br />
destination, there is a need to create a ‘Hero Experience’. Only with a development of this level will<br />
the following be achieved:<br />
High-level media interest and exposure<br />
Consumer awareness and interest<br />
Social media benefit<br />
Tourism industry interest and support<br />
Our concept would be to create a range of experiences that would meet today’s criteria for the<br />
achievement of this objective.<br />
1. Hero Experience - Zipline<br />
To create the longest dual-cable zipline in the southern hemisphere. Designed to cater for up to 500<br />
pax per day. A product that would generate Media, consumer and trade interest that would take the<br />
experience from a ‘nice-to-do’ to a ‘must do’ experience for those living in or visiting Brisbane.<br />
2. Additional Experience – TreeTop Challenge Adventure Park<br />
To establish a world-class ecotourism adventure park, that will provide outstanding levels of visitor<br />
experience to up to 350 pax per day, with sensitivity and appropriateness for location within the local<br />
environment.<br />
3. Support Experiences – Adventure and Interpretive Centre<br />
20<br />
2.2b How does the concept complement Mt Coot-tha’s tourism<br />
competitive advantage /celebrate Mt Coot-tha as a destination?<br />
A tourism facility that would provide a range of guest services.<br />
A centre located adjacent to parking and TTC Adventure Park<br />
An interpretive centre to educate the visitors on heritage and culture of the region<br />
Ticket sales for all experiences and services that TTC operates<br />
Base Location for shuttle service to and from:<br />
- City Hotels<br />
- Zipline start and finish<br />
- Summit Café and Restaurant<br />
The combination of the above products and services we feel would have the opportunity to far<br />
exceed the ability to merely complement the mountains competitive advantage but would have the<br />
ability to take Mt Coot-tha into a new level of competitiveness for both domestic and international<br />
markets.
Business Plan - Operational<br />
Zipline Orientation<br />
Our proposed orientation point for the zipline has been selected on the following criteria.<br />
21<br />
Traversing a low level ecological constraints area (including start and finish towers)<br />
Ease of access to both start and finish<br />
2.2c Where is your orientation point? Provide a Plan/Diagram<br />
to illustrate<br />
Lack of visual impact on current summit operators, lookout, Sir Samuel Griffith Drive,<br />
Botanical Gardens and local residences<br />
Spectacular views of Brisbane skyline for both day and night operations<br />
TreeTop Adventure Park / Interpretive Centre Orientation<br />
Our proposed orientation for the Adventure Park / Interpretive Centre has been selected as it<br />
addresses a number factors in the successful operation of the proposed activities for the mountain.<br />
Ease of access to Sir Samuel Griffith Drive<br />
Located next to an existing car park<br />
Provides Ticketing for all activities away from the summit area, thereby reducing impost on<br />
current operators<br />
Provides excellent base and access for both Shuttle service for city hotels and zipline
22<br />
Shuttle Services<br />
Under our proposal we would intend to offer the following shuttle services:<br />
CBD Accommodation Pickups<br />
Shuttle service from and to city hotels, coordinated through transfer coordinator<br />
and hotel reception and concierge desks.<br />
Zipline Shuttle Service (F.O.C)<br />
Pickup from Adventure/Interpretive Centre (ticket office) to start entrance of<br />
zipline.<br />
Pickup from zipline finish and return to Adventure/Interpretive Centre<br />
2.2c For those not driving indicate what other forms of<br />
transport services to and from BNE CBD accommodation.
Plan for continuous improvement / enhancements<br />
Following the establishment and successful operation of initial experiences in the proposal, TTC<br />
would be keen to introduce a number of compatible experiences.<br />
1. TreeTop Guided Zipline Canopy Tour<br />
Built adjacent to the adventure park and services through the adventure centre, this guided tour<br />
takes groups of 10 pax through the bush land stopping at key points in the treetops to allow<br />
customers to learn about the environment and experience the Mt Coot-tha bush from a totally<br />
different perspective.<br />
23<br />
Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge<br />
Highlights:<br />
2 hr guided tour, combining high ropes, Ziplining and education<br />
The tour will be designed to gain Advanced Ecotourism Certification<br />
Capacity of 100 pax per day
2. Indigenous Bushwalking Tours<br />
Intended to showcase aboriginal heritage and hunting and food gathering practices, these tours will<br />
be led by local indigenous people and will primarily be targeted at tourists.<br />
Tours will leave from the Adventure Centre, making use of our shuttle bus service to reach places of<br />
interest.<br />
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Highlights<br />
Indigenous interpretation of the Mt Coot-tha bush land<br />
High interest from international markets<br />
Employment opportunities for local indigenous people<br />
Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge
Environmental, cultural sensitivity and site fit<br />
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1. High Volume Dual Zipline<br />
Physical/Environmental - During Construction<br />
From previous experience in the development of<br />
experiences in sensitive environments, the construction<br />
will be undertaken with high levels of sensitivity in the<br />
protection of the environment.<br />
Low footprint tower construction<br />
Re-vegetation of sites<br />
Environmental sensitivity training to construction<br />
crews (prior to being allowed on-site)<br />
Access to the start and egress from the finish will<br />
be constructed using low-impact materials such<br />
as compressed granite paths<br />
Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge<br />
Physical/Environmental - Post Construction<br />
Operation of the zipline will have little if any impact on the on the environment.<br />
Procedures developed for TTC current operations such as belt-bags for camera’s etc,<br />
will reduce possibility of dropped items on route<br />
Visual Impact - Pre and Post Construction<br />
The construction will have no visual impact to either local residents or visitors to summit<br />
cafe/restaurant/lookout.<br />
Tower at start and loading platform will be below the visible tree-line from the summit area,<br />
Tower and finish will not be visible from the Botanical Gardens
2. TreeTop Challenge Adventure Park<br />
Physical/Environmental - During Construction<br />
From TTC’s experience and expertise in constructing TreeTop Challenge Adventure Parks and<br />
bearing in mind the end product is designed to give the user nature experience, the construction<br />
process will be designed to have minimal environmental impact.<br />
No heavy machinery required on-site<br />
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No tree removal<br />
Access to the start and egress from the finish will be constructed using low-impact 26 such<br />
as compressed granite paths<br />
Customised clamping of tree platforms, no permanent damage to tree<br />
Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge<br />
Low impact tree clamping system<br />
Physical/Environmental - Post Construction<br />
The construction methods used in TTC’s current operations have been designed to significantly<br />
reduce the operational impact on the environment.<br />
Custom designed fixation systems for platforms and cables developed and used by TTC<br />
(approved by Terra Ark), provides unique protection of support trees<br />
Leave No Trace philosophy<br />
Visual Impact - Pre and Post Construction<br />
The nature of this experience does not create a high visual impact.<br />
Treetop Challenge Adventure Park would not be visible from either local residents or traffic<br />
on the Sir Samuel Griffith Drive
3. Adventure Centre<br />
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Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge<br />
Physical/Environmental - During Construction<br />
While as with any building of this size/footprint (Approximately 30 squares), there will be impact<br />
during construction. However, this would be on an already disturbed site (adjacent to the existing<br />
car park)<br />
No heavy machinery required on-site<br />
No tree removal<br />
Physical/Environmental - Post Construction<br />
The centre would be designed for low impact on the location.<br />
Solar and batteries used for electricity supply<br />
Clivus Multrum self composting toilets systems used in centre<br />
Visual Impact - Pre and Post Construction
Summary of the sustainability and eco-tourism features of our proposed<br />
zipline, including value adds, best practice solutions and how your<br />
proposal provides an overall benefit to the Mt Coot-tha precinct)<br />
1. High Volume Dual Zipline<br />
Sustainability<br />
Operationally the Zipline allows high volume of visitors to glide of the canopy of the trees,<br />
while leaving no footprint.<br />
Ecotourism Features<br />
Due to the nature of the experience (being a constantly moving ride) the ecotourism values<br />
are gained through the close proximity and interaction with the natural environment.<br />
Best Practice Solutions<br />
TTC’s extensive experience in the development and operation of Ziplines in sensitive<br />
environments, has allowed us to developed best practice solutions in both construction and<br />
operation..<br />
Overall Benefit to Mt Coot-tha Precinct<br />
An iconic world-class tourism experience with low environmental impact.<br />
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2. TreeTop Challenge Adventure Park<br />
Sustainability<br />
As with the Zipline, operationally the TTC Adventure Park allows high volume of visitors to<br />
enjoy a high ropes experience, while leaving no footprint.<br />
Ecotourism Features<br />
As the experience brings the visitor into close proximity and interaction with the natural<br />
environment for extended periods, it provides the opportunity for high-level appreciation of<br />
the natural environment.<br />
Best Practice Solutions<br />
TTC’s development of unique best practice systems in construction, combined with their use<br />
the latest and best practice safety equipment and procedures, has allowed them to operate<br />
with unsurpassed professionalism in this area of the business.<br />
Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge<br />
Overall Benefit to Mt Coot-tha Precinct<br />
A high volume tourism experience attracting increased family visitation and usage of the Mt<br />
Coot-tha precinct
Previous positive engagement with the local<br />
community on comparable projects<br />
Tallabudgera Beach Education<br />
With mainstream schooling students with special needs and learning. The Tree Tops<br />
Challenge is a highlight for the students that attend.<br />
The week at Tallebudgera is about providing students with a set of tools for them to<br />
able to 'unlock the Hero within'.<br />
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Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge<br />
Activities are designed to challenge students moving them from their comfort zone into<br />
their stretch zone where real learning takes place and where student are required to<br />
draw upon a specific set skills confidence, resilience, persistence, cooperation and<br />
organisation enabling them to overcome challenges.<br />
The TreeTop challenge is a great activity, as it requires a wonderful blend of these 5<br />
keys central to our program.<br />
Organisation- Harnesses / Helmets<br />
Confidence- Committing to the session<br />
Co-Operation- Working with and encouraging peers Resilience and Perseverance-<br />
Working through each element / responding to difficult situations.<br />
Local employment<br />
TTC currently employs XXX local staff at Mt Tamborine and XXX Local staff at<br />
Currumbin Sanctuary<br />
Free birthday experience<br />
TTC offers customers a free return experience on their Birthday<br />
Return Price<br />
TTC offers discounted rates to return customers<br />
Support of local fund raising and charities<br />
TTC provides regular support for local fund raising and charities in both of its current<br />
locations<br />
Weed and soil erosion program
How our zipline will integrate and complement<br />
existing Mt Coot-tha activities and sites and<br />
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Integration<br />
As it is intend to ticket the pax for the Zipline at the adventure centre located next to the car<br />
park and then shuttled to the summit area.<br />
This would allow for significant increased visitation and access to the lookout, restaurant and<br />
cafe area without impacting the available.<br />
Complementing Existing Experiences and Operators<br />
It could be reliably be expected that due to iconic nature of the longest zipline in the<br />
Southern Hemisphere and the resulting significant increase of visitation to the mountain, that<br />
existing outlets would enjoy significantly increased revenue generation opportunity,<br />
Creation of New Opportunities<br />
The ability to offer nighttime operation of the zipline, presents outstanding new revenue<br />
generation opportunities for the existing outlets.<br />
Mt Coot-tha Zipline RFP<br />
Stage 1 Proposal by TreeTop Challenge<br />
TTC currently runs night experiences at Mt Tamborine site.