Uk sweets 2017

TERMS & CONDITIONS
TERMS & CONDITIONS
PRICING & PAYMENT
1) All of our prices are available online at
www.wholesalesweets.co.uk and exclude VAT
at the current rate.
2) Due to market fluctuations, prices are subject to
change without prior notice. We will never take
payment without confirming pricing. All prices
online at www.wholesalesweets.co.uk are current.
3) Prices are only valid for confectionery trade
customers on pro-forma accounts.
4) We do not offer a back-order system. Out of stock
items will not be included on the final order, we
will endeavour to notify you prior to despatch.
If we cannot get hold of you, we will send the
order short.
5) We operate a deferred payment system, which
allows us to allocate your payment prior to
processing your order. Our system will then only
charge for goods that we send, eliminating the
need for credit notes.
6) BACS payments can be made for your order.
However, this will delay your order by 5-7
working days until receipt of cleared funds.
UK MAINLAND ENGLAND / WALES / SOUTHERN
SCOTLAND DELIVERY
1) Free Delivery on all UK mainland orders over
£200 excluding VAT. For orders under £200 (ex. VAT)
a delivery charge of £10 (ex. VAT) will be applied.
2) Orders under £500 (ex. VAT) are delivered by courier.
3) Orders over £500 (ex. VAT) are delivered by pallet.
Please note empty pallets will only be collected
at the discretion of the local pallet depot with
prior notice.
SCOTTISH HIGHLANDS / NORTHERN IRELAND /
ISLE OF MAN / ISLE OF SCILLY DELIVERY
1) Orders under £500 (ex. VAT) will be sent by
courier (2-7 day service)
2) Orders over £500 (ex. VAT) will be sent via pallet
(2-7 day service)
3) Delivery on orders over £500 (ex. VAT) will be
delivered by pallet FREE OF CHARGE!
REPUBLIC OF IRELAND / CHANNEL ISLANDS DELIVERY
1) Orders under £1000 (ex. VAT) will be sent by
courier (2-7 day service)
2) Orders over £1000 (ex. VAT) will be sent via pallet
(2-7 day service)
3) Delivery on orders over £1000 (ex. VAT) will be
delivered by pallet FREE OF CHARGE!
INTERNATIONAL DELIVERY
1) For export orders, place your orders online and
pay for your goods. Then simply arrange collection
from our warehouse or we can arrange a delivery
point of arrival.
2) Charges are calculated at the time of order.
Please enquire on costing to your country.
3) We deliver to all European countries daily.
DISCREPANCIES
1) Discrepancies must be reported to UK Sweets
Ltd within 24 hours.
2) Missing contents must be notified within 24 hours.
We double check and time each order whilst
packing to ensure the minimum amount
of discrepancies.
3) Goods sent in error will be rectified with the
next order placed.
4) Out of stock procedure - Should an item be no
longer available when we are processing your
order, we will contact you to advise of this and
offer an alternative. Your invoice will be amended
and we will only charge for what we send.
5) Stock Dates - We aim to supply the very best
dates on all our products. If you have a specific
requirement please contact our Customer
Service team.
DAMAGES
1) We seal all packages with security tape. If you
receive any packages with damaged tape please
contact the office immediately.
2) Damaged contents must be signed for as
‘Damaged’ and the office notified immediately.
3) Fragile Items such as glass and rock candy
(including lollipops) will only be sent via pallets.
4) Photographic evidence must be supplied for any
damages at the time of notification. Email
support@uksweets.com and we will deal with
your query within 48 hours.
GENERAL
1) For the most up to date version of our terms and
conditions please check the website:
www.wholesalesweets.co.uk/terms-and-conditions
3 Website: www.wholesalesweets.co.uk | Email: support@uksweets.com | Tel: 0800 319 6952