YEL-SD Supplier Score Card 2012 Manual Final - YAZAKI Europe

Content: 

Supplier Quality Score Card 

M A N U A L 

YEL - Supplier Development \ Supply Management 

• Classification of Key Performance Indicators (KPIs) 

• Definition of KPIs 

• Severity of KPIs 

• Calculation of KPIs (charts and tables) 

• Score table 

• Supplier ranking 

• Additional information and analysis 

Manual prepared by Hanxiu Lei 

© 2012 by YEL-SD 

| YAZAKI | YEL-Supplier Development | Supplier Score Card | Manual Page: 1

1. Introduction 

In order to drive supplier improvement towards excellence, Yazaki measures the 

performance of all suppliers continuously. This evaluation is reflected in the `Supplier 

Score card´ and is applicable to suppliers who deliver production material to Yazaki 

Europe (YEL) managed affiliates, including India and North-Africa affiliates. This 

manual explains the new Score Card model which was updated to align with the 

Yazaki Global Supplier Development program. 

2. Definition of KPIs 

Score Card KPIs now exist out Yazaki global harmonized and European specific KPIs. 

Type KPIs Definition 

Global PPM Performance Defective parts per million parts delivered * 

Global 3D Reactivity Performance 

Global 8D Reactivity Performance 

Percentage of 3D reply given within 24 hours, Concerns without 

answer (in pending) are counted as not on time 

Percentage of 8D reply given within agreed time 

without answer (in pending) are counted as not on time 

Global Rejection Performance Ratio of Rejections per million parts delivered (RPM) ** 

Europe Number of Rejections Total No of Rejections (NOR) 

Europe Documentation Performance 

Percentage of submitted documents(drawings, parts 

Specification and PSWs) in relation to this of requested 

Europe No of Line Stops Number of the Line Stops in YEL-Plant caused by suppliers 

Europe 

3D Reactivity of Customer 

Concerns 

No of end customer concerns and 3D reply not on time *** 

Europe Delivery Performance Percentage of Shipments on time 

Please be noticed that KPIs are based on rolling 12 months data. 

* All materials entering YEL managed affiliates are considered. 

** Rejections are quality, logistics and warranty concerns/ incidents in GQRSC. 

*** Customer concerns are those concerns originated by customers/OEMs and Yazaki Resident 

Engineers. 


3. Severity of KPIs 

4. Explanation of the Charts and Tables 

A: PPM Performance 

Calculation of PPM on 2 levels 

• Monthly: displaying monthly trend 

• Rolling 12 months: displaying PPM 12 months average 

Defective quantities are shown in the table and the received quantities in the chart. 


Ranking of PPM (Score Table) 

PPM POINTS RANK 

0 10 A 

1-9 9 A 

11-20 8 B 

21-30 7 B 

31-40 6 C 

41-50 5 C 

51-60 4 D 

61-70 3 D 

71-80 2 D 

81-100 1 D 

>100 0 D 


B: Rejection Performance (RPM and NOR) 

Both RPM and NOR belong to rejection performance, while RPM belongs to globally 

harmonized KPIs and NOR (Number of Rejections) to European specific KPIs. 

All the complaints are divided into 2 groups according to their Status: 

• Open: concern still in “open” GQRSC status, 3D/ 8D and/ or Cost Agreement 

open 

• Closed: concern in closed status, 8D and Cost Agreement closed 

• RPM ranking is based on the rolling 12 months value. 

• NOR: No of the rejections rolling 12 months. 

Note: For this KPI we have no additional charts. 


Ranking of RPM (Score Table) 

C: 3D/8D Reactivity Performance 

Calculation of both, 3D (to be answered within 24 hours after receiving the 

complaint) and 8D (to be answered within 14 days) response time and status. 

Evaluation of 3D RP with max. achievable 30 points and 8D RP max. 10 points. 

Note: Concerns with `pending` status are considered as NOT on time. 


and 8D to be answered within 14 days or within Target date agreed. 

Remark: 8D responses of the last month reported and in pending status are 

considered as on time. Some concerns might be still within the target date at the 

time of GQRSC data download (shown grey shaded). 


Ranking of 3D and 8D reactivity performance 

D: Documentation performance 

Calculation of responses to Yazaki documentation requests (Drawings, PSW/ PPAP, 

Specifications, Handling manuals, etc.). 

Responsiveness percentage of documents submitted on time (10 working days or 

confirmed and agreed target date). Calculation of accumulated rolling 12 months. 


Ranking of the Documentation Performance (Score Table) 

Doc Perf 

( % ) 

Points Rank 

0% 0 D 

50% 1 D 

51- 52 2 D 

53 - 54 3 D 

55 - 56 4 D 

57 - 58 5 D 

59 - 60 6 D 

61 - 62 7 D 

63 - 64 8 D 

65 - 66 9 D 

67- 68 10 D 

69 - 70 11 C 

71 - 72 12 C 

73 - 74 13 C 

75 - 76 14 C 

77 - 78 15 C 

DOC [30 POINTS] 

Doc Perf 

( % ) 

Points Rank 

79 - 80 16 C 

81 - 82 17 C 

83 - 84 18 C 

85 -86 19 B 

87 - 88 20 B 

89 - 90 21 B 

91 22 B 

92 23 B 

93 24 B 

94 25 A 

95 26 A 

96 27 A 

97 28 A 

98 29 A 

99 30 A 

100 30 A 


E: Delivery performance 

The delivery performance of the suppliers are calculated based on the ratio of on time 

delivered shipments to the total number of the shipments. 

F: Line stop 

Line stops, caused by supplier in the YEL Plant are counted and reflected in the Score 

card. 

A calculation example: 

Supplier A supplies 2 plastic components to one of our European Yazaki affiliates. 

As a result of delayed deliveries caused by the supplier (confirmed delivery date was 

not met), the affected Yazaki affiliate has a stop of its production for 2 days. 

Consequently, the supplier has caused 4 Line Stops. 

The Number of Line Stops is defined by the number of delayed components multiplied 

with the number of days our production is stopped. 


G: 3D Reactivity Performance of Customer Concern 

As end customer concerns have a major impact to Yazaki, a new KPI has been 

established. Number of end customers concerns not on time are displayed. 

For example: Supplier ABC has caused 10 end customer concerns in rolling 12 months, 

2 of them with 3D answered after 24 hours. The value of this KPI is 2. Refer to the 

score table below, resulting in 13 points for this KPI. 


Ranking of this KPI 

3D Customer Concern 

[20 P] 

3D RP POINTS RANK 

0 20 A 

1 15 B 

2 13 C 

3 10 D 

4 5 D 

>=5 0 D 

H: Score summery (all KPIs) 

This summary of all 8 KPIs shows the achievement per KPI and the total ranking level. 

The Score history shows yearly data about the development trend of the total 

performance. 

Note: The score before August 2012 is calculated by the old evaluation method, 

these scores are frozen and will not be changed. 


I: Supplier Certification performance 

It is the aim of Yazaki to cooperate with suppliers who are fully certified in accordance 

to automotive, environmental, safety and social accountability standards. 

Therefore, supplier certification status of all active supplier sites (including 

Manufacturing locations, Sales offices & Logistic/Warehouses) are being tracked. 

Suppliers having no valid ISO/TS 16949 and ISO14001 certificates can achieve a 

maximum B level score, having none ISO9001 certification, max. C level. 

J: Overall Ranking (A, B, C, D level) 

The achieved overall performance score in percentage defines the overall supplier 

ranking. 

5. Additional Information and analysis 

1) Concern Class 

Total number of Quality, Warranty and Logistic concerns per month. 


2) Number of concern per YEL plant 

Total number of supplier concerns per YEL-plant. 

3) Defect Pareto 

Shows the pareto of the defect types per Yazaki Part Number rolling 12 months. 

In case of any specific questions, please contact your responsible SQE.

YEL-SD Supplier Score Card 2012 Manual Final - YAZAKI Europe

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