Your News - Summer edition 2017
Summer edition of Your News 2017
Summer edition of Your News 2017
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PERFORMANCE<br />
PERFORMANCE<br />
We aim to be the best we can and offer the best service we can to our tenants.<br />
This is why we are constantly monitoring our performance and measuring our<br />
work against a set of performance indicators.<br />
<br />
important information in key services we provide. These have been agreed by tenants.<br />
<br />
CURRENT RENT ARREARS<br />
Target<br />
£517,011<br />
Actual<br />
£562,864<br />
AVERAGE NUMBER<br />
OF DAYS TO RE-LET<br />
A PROPERTY<br />
Target<br />
30 Days<br />
Actual<br />
33.5 Days<br />
NUMBER OF GAS SERVICING<br />
CERTIFICATES COMPLETED<br />
Target<br />
as a %<br />
100%<br />
Mid-year<br />
point<br />
100%<br />
NUMBER OF EMERGENCY<br />
REPAIRS COMPLETED<br />
WITHIN 24HRS<br />
NUMBER OF REPAIRS FIXED<br />
FIRST TIME<br />
*At the time of this publication going to print all<br />
<br />
completed, giving a 100% completion rate<br />
NUMBER OF SOLID FUEL<br />
CERTIFICATES COMPLETED<br />
Target<br />
as a %<br />
99.20%<br />
Actual<br />
96.85%<br />
Target<br />
as a %<br />
98%<br />
Actual<br />
96.76%<br />
Target<br />
as a %<br />
100%<br />
Actual<br />
100%<br />
Total<br />
number<br />
of repairs<br />
11,351<br />
Total<br />
completed<br />
within 24hrs<br />
10,994<br />
Total<br />
number<br />
of repairs<br />
38,838<br />
Total<br />
completed<br />
<br />
37,589<br />
*Many of the repairs requiring a second visit<br />
were due to a tradesman needing to order in<br />
materials to complete the job<br />
16<br />
YOUR NEWS <strong>Summer</strong> <strong>2017</strong>
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