Service Quality Management (SQM) worth $2
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<strong>Service</strong> <strong>Quality</strong> <strong>Management</strong> (<strong>SQM</strong>) <strong>worth</strong> <strong>$2</strong>.1 Billion & Telco<br />
Customer Experience <strong>Management</strong> (CEM) Market <strong>worth</strong> <strong>$2</strong>.3<br />
Billion by 2019<br />
Jul 02, 2014, 13:00 ET from MarketsandMarkets<br />
DALLAS, July 2, 2014 /PRNewswire/ --<br />
The report "<strong>Service</strong> <strong>Quality</strong> <strong>Management</strong> (<strong>SQM</strong>) and Telco Customer Experience <strong>Management</strong> (CEM) Market by Product Type (EFM, Web<br />
Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-<br />
2019)", de nes and segments the <strong>SQM</strong> and CEM Market into various sub-segments with an in-depth analysis and forecasting of revenues. The<br />
report also identi es the factors driving this market, various restraints and opportunities impacting it, along with the technology roadmap and<br />
adoption trends.<br />
Browse 152 market data tables, 19 gures spread through 202 pages and in-depth TOC on "<strong>Service</strong> <strong>Quality</strong> <strong>Management</strong> (<strong>SQM</strong>) and Telco<br />
Customer Experience <strong>Management</strong> (CEM) Market"<br />
http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html<br />
Early buyers will receive 10% customization on reports.<br />
MarketsandMarkets broadly segments the <strong>SQM</strong> and Telco CEM Market by analytic types: enterprise feedback management, text analytics, web<br />
analytics, speech analytics, and others; by touch points: company website, branch/store, the web, and mobile and social media; by end users:<br />
small and medium businesses and enterprises; and by regions: North America (NA), Europe, Asia-Paci c (APAC), Middle East and Africa (MEA),<br />
and Latin America (LA).<br />
Inquiry before buying @http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=1013<br />
CEM is a necessary mechanism for gaining competitive advantage in the market. Organizations implement CEM to improve and upgrade their<br />
level of customer service. There are different tools and techniques that are used in the CEM process. The advancements in Internet technology<br />
and usage patterns have compelled organizations to manage traditional as well as introduce new and innovative customer channels. Traditional<br />
methods of customer interaction include retail outlets and sales representatives, whereas some of the emerging customer channels are social<br />
media, mobile phones, e-mails, and blog websites. These channels focus on business organizations and help in identifying gaps and developing<br />
optimized VAS in products and services based on the customer demand and customer feedback. VAS acts as a critical factor in acquiring and<br />
retaining customers as well as in enhancing the customer lifetime value.<br />
Browse Related Reports<br />
Customer Experience <strong>Management</strong> Market [VOC Analytics, Feedback <strong>Management</strong>, Web Analytics, Text Analytics, Speech Analytics] Advanced<br />
Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2012 - 2017)<br />
http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html<br />
Customer Relationship <strong>Management</strong> (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements;<br />
Social Engagement; Social Middleware) - Global Advancements, Forecasts & Analysis (2013 - 2018)<br />
http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html<br />
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