Lasting Impressions Service Commitment

OUR SERVICE COMMITMENT
Location & Service Area
We are a locally owned and operated landscape contractor serving the Baltimore/Washington Metro
area, MD Eastern Shore and Delaware. Our main office is nestled among the greenhouses on a 38 acre
corporate facility, just south of the US 301/US 50 interchange in Bowie, Maryland and we have a
satellite office located in Stevensville, MD on the Eastern Shore. This affords us the ability to mobilize
and respond quickly to all our customers in a timely manner.
Experience
Since 1980 we have prided ourselves on our industry knowledge and capabilities from years of training
and on the job education. Every crewmember is well-trained in the proper horticultural practices, use
of all landscape equipment, safety procedures and our customer appreciation philosophy. Each crew is
then led by a well-trained, tenured field supervisor with bi-lingual capabilities.
Customer Care Department
For the convenience of our clients, we have a dedicated Customer Care Department designed to handle
all communications regarding grounds maintenance, additional service needs, performance
requests/issues and service notifications. The department’s single email address eliminates the hassle
of whom to contact with questions, comments or requests. We then disperse the email to the pertinent
supervisors and managers enabling a timely response/solution to our customers.
Customer Care also provides:
Email - Notification of Maintenance Visit
(the morning of the visit)
Email – Maintenance Service Completion Notification
(the morning after the visit)
Customer Requests Logging & Follow Up
During inclement weather, such as a snow storm, our offices are open 24 hours a day to serve
your needs.

DOING OUR PART TO STAY GREEN
Propane
We have converted the majority of our landscape and mowing equipment over to propane and our
growing facility is heated with propane. This is to minimize our carbon footprint on the planet.
Custom Growing Facility
To provide the best quality seasonal color and perishable crops for our customers, we maintain a
20,000 sq. ft. heated greenhouse space, where we grow your custom seasonal plants.
Mulch Production
We pride ourselves on the fact that we manufacture top quality leaf grow and mulch products on-site
by recycling organic materials from our communities. We currently produce double shredded
hardwood mulch and premium dyed mulch in black, brown and red, and a playmat mulch designed
specifically for tot lots.
Association Involvement
CAI – Community Associations Institute
PMA – Property Management Association
IREM – Institute of Real Estate Management
NALP – National Association of Landscape Professionals