Total Quality Management Practices in Indian Hospitality Industry ...
Total Quality Management Practices in Indian Hospitality Industry ...
Total Quality Management Practices in Indian Hospitality Industry ...
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<strong>Total</strong> <strong>Quality</strong> <strong>Management</strong> <strong>Practices</strong> <strong>in</strong> <strong>Indian</strong> <strong>Hospitality</strong> <strong>Industry</strong>: Some…<br />
Bibliographical Details<br />
Dr. Faisal Talib is an Assistant Professor at Mechanical Eng<strong>in</strong>eer<strong>in</strong>g Section, University<br />
Polytechnic, Aligarh Muslim University, Aligarh, (U.P.), India. He holds PhD degree from IIT<br />
Roorkee and Masters <strong>in</strong> Industrial and Production Eng<strong>in</strong>eer<strong>in</strong>g from AMU. He has 15 years of<br />
teach<strong>in</strong>g experience and has more than 45 publications to his credit <strong>in</strong> national/<strong>in</strong>ternational<br />
journals and conferences. His special <strong>in</strong>terest <strong>in</strong>cludes <strong>Quality</strong> Eng<strong>in</strong>eer<strong>in</strong>g, TQM, Service<br />
<strong>Quality</strong>, <strong>Quality</strong> Concepts, Industrial <strong>Management</strong>, Operations <strong>Management</strong>, and <strong>Quality</strong><br />
<strong>Management</strong> <strong>in</strong> Service Industries.<br />
Dr. Zillur Rahman is an Associate Professor at Department of <strong>Management</strong><br />
Studies, IIT Roorkee. He is a recipient of the Emerald Literati Club Highly<br />
Commended Award and one of his papers was The Science Direct Top 25 Hottest<br />
Article. His work has been published and cited <strong>in</strong> various journals <strong>in</strong>clud<strong>in</strong>g<br />
<strong>Management</strong> Decision, Manag<strong>in</strong>g Service <strong>Quality</strong>, International Journal of Information<br />
<strong>Management</strong>, Industrial <strong>Management</strong> and Data Systems, The TQM Magaz<strong>in</strong>e, Bus<strong>in</strong>ess<br />
Process <strong>Management</strong> Journal, International Journal of Service <strong>Industry</strong> <strong>Management</strong>,<br />
Information Systems Journal, Decision Support Systems, Journal of Bus<strong>in</strong>ess and Industrial<br />
Market<strong>in</strong>g, and International Journal of Computer Integrated Manufactur<strong>in</strong>g, to name a<br />
few.<br />
Dr. M.N. Qureshi is an Associate Professor at Mechanical Eng<strong>in</strong>eer<strong>in</strong>g Department,<br />
Faculty of Tech. & Engg., M S University of Baroda. He earned his graduation and post<br />
graduation degrees <strong>in</strong> Mechanical Eng<strong>in</strong>eer<strong>in</strong>g from M.S. University of Baroda and later on<br />
Ph.D. degree from IIT Roorkee, Roorkee. He has more than 75 publications to his credit <strong>in</strong><br />
National/International Journals and on Conference proceed<strong>in</strong>gs. His areas of <strong>in</strong>terests <strong>in</strong>clude<br />
Logistics & Supply Cha<strong>in</strong> <strong>Management</strong>, Industrial <strong>Management</strong>, <strong>Quality</strong> <strong>Management</strong> etc.<br />
National Conference on Emerg<strong>in</strong>g Challenges for Susta<strong>in</strong>able Bus<strong>in</strong>ess 2012<br />
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