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APublicationFrom SprengerMidwest<br />
SEPTEMBER2017<br />
SPRENGERFEST2017<br />
EVENTS,DIRECTIONS&MORE!<br />
HOW WERANKED:SPRENGERMIDWESTSURVEYRESULTSAREIN<br />
VISITOURNEWWEBSITE:WWW.SPRENGERMIDWEST.COM<br />
SIOUXFALLS,SD | 1.800.843.3797<br />
LINCOLN,NE | 1.402.435.7365<br />
WWW.SPRENGERMIDWEST.COM
ACTIVITIES<br />
FOR<br />
CHILDREN!<br />
APublicationFrom SprengerMidwest<br />
JOIN USFOR<br />
SPRENGERFEST2017<br />
SPOUSES<br />
AND<br />
CHILDREN<br />
WELCOME!<br />
WWW.SPRENGERMIDWEST.COM<br />
SIOUXFALLS,SD | 1.800.843.3797 LINCOLN,NE | 1.402.435.7365
APublicationFrom SprengerMidwest<br />
DIRECTIONS<br />
SHERATONHOTEL<br />
SPRENGERMIDWEST<br />
HUNTER’SPOINTE<br />
SPRINGCREEKGOLFCOURSE<br />
SHUTTLEFROM SPRENGERMIDWESTWILLBEPROVIDED<br />
WWW.SPRENGERMIDWEST.COM<br />
SIOUXFALLS,SD | 1.800.843.3797 LINCOLN,NE | 1.402.435.7365
APublicationFrom SprengerMidwest<br />
OURSINCEREST<br />
‘THANKYOU’<br />
TO YOU<br />
Yourcontinuedsatisfactionisourtopprioritytoensure<br />
wearemeetingandexceedingyourexpectations.<br />
Thankyoufortakingthetimetocompleteoursurvey.<br />
-WithAppreciation,the<br />
SprengerMidwestTeam<br />
SprengerMidwestSurveySummary<br />
SprengerMidwestconducteda10questionsurveythispastAugustrequestingfeedback<br />
from customersinvariousareasofservice,qualityandoveralsatisfaction.<br />
“Theresponsefrom thesurveywashelpfulonmanylevels,”saysBrianCook,Sales,<br />
MarketingandPurchasingManager.“Alfeedbackwasappreciated-goodorbad.Overal<br />
responseshighlightedareasofstrengthandopportunitiesforcontinuedimprovements<br />
withthegoalstobeterserveourcustomers.”Cookadds,“Weneedtodoabeterjob<br />
ofcommunicatingourcurentdeliveryscheduletoourcustomers,andbeevenmore<br />
responsivetotheircalsformoreservicedayseachweek.Wewilbedoingjustthat<br />
goingforward.”<br />
Thesurveywassubmitedtocustomersonlineandparticipantswereeligibletowin<br />
a$25ScheelsGiftCertificateuponcompletionofthesurveyrequirements.Winners<br />
from thedrawingwilbenotifiedVIAphoneoremailbySprengerMidwestsalesstaff.<br />
WWW.SPRENGERMIDWEST.COM<br />
SIOUXFALLS,SD | 1.800.843.3797 LINCOLN,NE | 1.402.435.7365
APublicationFrom SprengerMidwest<br />
HOW WESCORED*<br />
SprengerMidwestreceivedmajorityresponses<br />
of‘VerySatisfied’on10outof10survey<br />
questions.<br />
Questionsrangedfrom productselection,<br />
deliveryservice,warranty/claimssatisfaction,<br />
overalvalue,innovation,onlinepresence,<br />
sales/knowledgeofsalesstaffandoveral<br />
performance.<br />
*Resultscompiledfrom SprengerMidwest’sAugust2017Survey<br />
DISSATISFIED<br />
NEUTRAL<br />
SOMEWHATSATISFIED<br />
VERYSATISFIED<br />
WHATCUSTOMERSARESAYING<br />
“TOPKNOTCH.” “Greatquality,andmostoftenthelowestprice.”<br />
“Alwayswilingtohelp.” “Youarestayingaheadofthegame.”<br />
“[SalesTeam]alwayshastheanswerorwilfindmetheanswerinareasonabletime.”<br />
“Greatserviceandam alwayshappytohearaboutthenew productsyourgettinginto.”<br />
-WithAppreciation,the<br />
SprengerMidwestTeam<br />
DELIVERYTIPS<br />
SprengerMidwestmakeseveryatempttoensurepromptdeliverytoyourlocationonceyourorder<br />
isplaced.Hereareafew friendlytipstokeepinmindtohelpusdeliverordersassoonaspossible:<br />
KNOW YOUR<br />
DELIVERYSCHEDULE<br />
SprengerMidwest<br />
offersmultiplescheduled<br />
deliveryoptionstothe<br />
majorityofour<br />
customerlocations.<br />
ORDERSARE<br />
FIRSTCOME,FIRSTSERVED<br />
Duetosomanyof<br />
ourproductsbeing<br />
large,bulkitems,<br />
ourtrucksfil<br />
upquickly.<br />
ORDEREARLY<br />
Deliveriesarepicked,packaged<br />
andshippedasquicklyaspossible<br />
intheordertheycomeintous.<br />
Whenpossible,weappreciateyou<br />
placingordersearlyforaspecific<br />
deliverydate.Also,wealwaystry<br />
toaccomodatelast-minuteorder,<br />
changesandadditions,too.<br />
WWW.SPRENGERMIDWEST.COM<br />
SIOUXFALLS,SD | 1.800.843.3797 LINCOLN,NE | 1.402.435.7365
APublicationFrom SprengerMidwest<br />
DID YOU KNOW<br />
We’veincreasedthe<br />
numberofSprenger<br />
Midwesttrucksandal<br />
arebrandnew within<br />
thelastyear.<br />
Wealsosupplementour<br />
fleetwithtrustworthyand<br />
dependablelocalandregional<br />
independentcarriersto<br />
expandandcontractour<br />
servicefootprint<br />
withseasonalfluctuations.<br />
Deliveryroutesare<br />
addedasneededto<br />
provideadditional<br />
distributiontimes<br />
andoptions<br />
toourexisting<br />
andgrowing<br />
customerbase.<br />
AlSprengerMidwest<br />
trucksarefueland<br />
emissions-efficientand<br />
mosthavestate-of-the-art<br />
rolingcoversfor<br />
maximum protection<br />
ofyourmaterial<br />
from theweather.<br />
FRIENDLYREMINDER<br />
Pleaseknow thatduetothenatureofmanyofourproductsbeinglarge,bulky,andheavyitems,our<br />
truckstendtofilupquickly.Ifyouhaveaspecifictimelines,weaskthatyouplaceyourorderswith<br />
usasearlyasyoucansothatwecanmakeeveryefforttomeetthem.<br />
Wealsounderstandthatlast-minuteorders,additionsandchangesdueoccur.Restassuredthatwe<br />
wildoalthatwecantoaccommodateyourneedswithinthelimitationsofspaceonourtrucksand<br />
theamountoftimeourdriversarealowedtodrivebyDOTregulations.<br />
TALKWITHSCOTTLAWYER,SR.TERRITORYSALES&OUTSIDEACCOUNTSMANAGER<br />
ScotLawyer,SeniorTerritory<br />
Sales&OutsideAccountsManager<br />
23YearsatSprengerMidwest<br />
Beinginvolvedwiththe<br />
how-toportionoftheproducts<br />
andeducatingcustomers<br />
onhowtousethoseproducts<br />
isanareaIenjoythemost.<br />
ScottproudlyholdstheWesternRed<br />
CedarLumberAssociationGold-Medal<br />
GradingCertificateandtakeshis<br />
coffeestraightup–thesameno<br />
nonsenseapproachtohisdaily<br />
dutiesatSprengerMidwest.<br />
Past5o’clockScottenjoysspending<br />
timewithhisfamilyandtimeoutdoors.“<br />
“<br />
Havingaknowledgebasewith<br />
productsensuresI’m providing<br />
customerswiththebest<br />
productinformation.<br />
-ScotLawyer<br />
WWW.SPRENGERMIDWEST.COM<br />
SIOUXFALLS,SD | 1.800.843.3797 LINCOLN,NE | 1.402.435.7365
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