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Frequently Asked Questions<br />
Q: What is the difference between a pivot and a hinged door?<br />
A: A hinged door is attached directly to the wall or stationary glass and opens like an interior door<br />
in your house. Hinges attached directly to walls require studs behind the finished walls. A pivot<br />
door has a pivot assembly that is attached to a wall profile system that is attached to your finished<br />
wall. The pivot assembly attaches to the glass at the top and bottom much like a refrigerator door.<br />
It does not require studs behind the finished walls for installation.<br />
Q: Do any of your models have a protective glass coating?<br />
A: At this time, we do not offer a protective glass coating.<br />
Q: How quickly will I receive my Aston product?<br />
A: We ship within 24-48 hours from the time an order is placed. All items ship from our warehouse<br />
in Texas. Transit times vary depending on where the item is shipping to.<br />
Q: Will the base from “brand X” work with your enclosure?<br />
A: We cannot guarantee that another manufacturer’s base will work with our enclosures. Our glass<br />
and bases are specifically designed to fit together.<br />
Q: Where and how do I order replacement parts?<br />
A: Please contact our Technical Support Department at: 1.877.424.9699 or email us at: support@<br />
astonglobalinc.com Monday-Friday 8:30 am-5:30pm CST.<br />
Q: What if I have questions about installing my Aston door?<br />
A: Please contact our Technical Support Department Monday-Friday 8:30 am-5:30pm CST at<br />
1.877.424.9699 or email us at support@astonglobalinc.com<br />
Q: Can the width of your doors be adjusted?<br />
A: Several of our models feature variable widths. The bar on our sliding models (without base) can<br />
be cut down on the fixed glass end of the unit. The maximum that the bar can be cut down is 4”.<br />
Note: Cutting down the bar will increase the overlap of the glass and decrease the size of the entry.<br />
Depending upon the collection, some of our hinged models have ½” to 1” width adjustability.<br />
Q: Is Oil Rubbed Bronze a finish option?<br />
A: Yes. Oil Rubbed Bronze is available as a finish for several collections*.<br />
*ORB is currently not available for the 72” Langham and Moselle models, Orbitus Collection, nor the ZenArch Collection.<br />
Q: Why did my glass door spontaneously explode?<br />
A: Damage to the edge or other stresses can weaken the glass and result in delayed breakage, or<br />
what appears to be spontaneous breakage. This is rare, but can be unsettling when it does occur.<br />
Most often, we have seen this occur in sliding enclosures or doors during installation, when trying<br />
to adjust the glass on the top rail or when moving the glass panels during the installation process.<br />
A glass edge will nick an object or the wall, become compromised and either shatter at impact<br />
or at some future date. If at any time you are having difficulty opening or closing the door, or the<br />
door is not clearing the adjacent panel or wall, please call our technical support department for<br />
assistance. Our Technical Support Department can be reached at 1.877.424.9699, via email at<br />
support@astonglobalinc.com or feel free to utilize our chat function on our website<br />
www.astonbath.com Monday-Friday 8:30 am-5:30pm CST.
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