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Reflections

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REFLECTIONS<br />

1


We have spent over 20 years helping technology companies grow.<br />

We have created a guide that leverages our experience and provides<br />

practical insights to help both candidates and clients to achieve<br />

successful outcomes in recruitment processes.<br />

Although we have broken this document into sections in order to make<br />

it easy for clients and candidates to find the most relevant content, it is<br />

worth noting that it is only by understanding and empathising with the<br />

other party that one can negotiate a mutually satisfactory conclusion.<br />

If you are reading this from:<br />

ATTRACTING<br />

& ASSESSING<br />

TALENT<br />

• A hiring perspective then sections 1, 3 and 6 will be most pertinent.<br />

• A candidate perspective then sections 2, 4 and 5 will be most relevant.<br />

CONTENTS<br />

1 Attracting and assessing candidates<br />

2 Winning the race<br />

3 Putting together an offer<br />

4 Getting the best deal<br />

5 Company remuneration structures<br />

6 Appendix – Relocating candidates<br />

P.4<br />

P. 6<br />

P. 9<br />

P.14<br />

P.18<br />

P.24<br />

1<br />

Practical advice to help<br />

companies create optimal<br />

recruitment processes.<br />

2<br />

3


ATTRACTING & ASSESSING TALENT<br />

ATTRACTING & ASSESSING TALENT<br />

How you define your process,<br />

panel and requirements profoundly<br />

affects your chances of closing a<br />

strong candidate.<br />

BEFORE THE INTERVIEW<br />

Define requirements - agree a list of key, assessable criteria for<br />

the role<br />

Agree an appropriate list of interview questions based around<br />

the requirements of this role<br />

Are there technical aspects to the role? For technical roles like<br />

VP Engineering - you need to ensure that you have a way of<br />

qualifying a candidate’s technical competence. It often makes<br />

a lot of sense to use a technically strong member of the team<br />

(a software engineer - for example) to qualify the functional<br />

knowledge of the candidate.<br />

Prepare a consistent list of agreed questions to ask all candidates<br />

around them. It often makes sense to ask candidates similar<br />

questions as it makes it easier to compare and contrast between<br />

them. Asking open questions is a great way to test how a<br />

candidate thinks and approaches problems.<br />

Also consider the cultural fit of your business – are you datadriven?<br />

Are you focused on personality and internal relationships<br />

when it comes to decision-making? Cultural fit is just as important<br />

as technical skills when making the right hire. Try and include a<br />

less formal interview stage as part of your approach – perhaps<br />

lunch, or drinks with the team. This will help you to judge how<br />

strong the cultural fit is.<br />

Don’t include too many stakeholders<br />

The more internal stakeholders you have, the more risk there is<br />

of “analysis paralysis” and the longer it will take to choose and<br />

close a candidate. It is hard to get ten stakeholders to choose<br />

which movie to go and see, let alone decide who to appoint as<br />

a key senior hire for the business. Try and keep the number of<br />

stakeholders to a minimum for this reason.<br />

Define realistic targets and objectives for the new hire<br />

Understand how to sell your business<br />

Consider how your company may be perceived and try to<br />

find a way of accentuating your strengths and mitigating your<br />

weaknesses. It’s not always easy to do this – particularly if<br />

you’re a founder – but it’s quite possible with some thought. For<br />

example, most VC backed companies might be seen as risky –<br />

after all, many of them do not make a profit. Could you enrol one<br />

of your investors to talk to the candidate and re-assure them on<br />

company vision? Can you provide them with market data that<br />

shows the potential of the company? It is only by understanding<br />

these possible perceptions that you can devise effective counterstrategies.<br />

Be realistic<br />

The very best candidates will always have options – whether that<br />

is staying put, or going to another suitor. Candidates from market<br />

leading companies like Spotify, Google, Salesforce and Facebook<br />

get approaches from recruiters every day. Why might they want<br />

to join your company? Why would they want to take a pay-cut to<br />

do so? Sometimes it is better to hire a more realistic, less proven<br />

candidate who can grow with your business, rather than a more<br />

proven candidate who is more difficult to attract and retain.<br />

DURING THE PROCESS<br />

Maintain momentum:<br />

Make sure the candidates move through the interview steps<br />

quickly. When the interview process progresses slowly, the<br />

candidate might quickly perceive a lack of interest or an indecisive<br />

culture, and it gives other competitive processes the chance to<br />

overtake yours. Once this sentiment is established it is very hard<br />

to return a search to positive momentum and a successful close.<br />

Stay close to your candidates<br />

Ensure that there are regular touch points between your<br />

company and the candidates (coordinated by a key contact<br />

internally or your executive search partner), ensuring that the<br />

candidates understand the steps in the search process. This will<br />

help you to build a stronger relationship with candidates and<br />

understand their motivations.<br />

It is much easier for a candidate to say “no” to someone they are<br />

indifferent to. Understand that candidates buy with their heads<br />

and their heart, and that you will close many more candidates<br />

when you have gotten close to them and built a strong personal<br />

bond.<br />

Small details matter<br />

Every interaction between the client and the candidate will<br />

influence their perspective of the company, ranging from the<br />

front desk to the board room, and so it is important to ensure that<br />

these are consistently positive experiences. Going the extra mile<br />

to make the candidate feel welcome can make all the difference.<br />

Referencing<br />

You should always conduct both formal (ones the candidate<br />

provides) and informal (backdoor) references on your leading<br />

candidates. Leverage your network (investors and advisors) to<br />

get an honest perspective on candidates. This can be an excellent<br />

way of getting to the heart of a candidate’s motives and skill-set.<br />

With backdoor references ensure you are suitably discreet,<br />

and do not approach current colleagues, otherwise you risk<br />

endangering their employment.<br />

CANDIDATE MOTIVATIONS<br />

Empathise with candidates’ motivations<br />

Understand what really motivates your target candidate<br />

pool, and sculpt a pitch that will appeal to that group and to<br />

particular individuals.<br />

Candidates will:<br />

• Have different motivations based on their functional<br />

backgrounds. On the whole, CTOs want to build innovative<br />

and interesting technology, and a VP Sales wants to sell a<br />

strong and differentiated product<br />

• Consider your opportunity sometimes because it is time for<br />

a change (present yourself as dynamic and interesting)<br />

• Consider your opportunity sometimes because they have<br />

hit a glass ceiling (stress you are keen to develop people<br />

internally)<br />

• Consider your opportunity sometimes because they don’t<br />

believe in their company’s strategy or future (make sure they<br />

understand and buy into yours)<br />

• Consider your opportunity sometimes because they<br />

feel underpaid (you need to understand the cause of this,<br />

and whether you can address it or not given your financial<br />

constraints)<br />

4 5


WINNING<br />

THE RACE<br />

WINNING THE RACE<br />

BEFORE THE INTERVIEW<br />

Understand the role and company<br />

Getting a job offer usually requires fulfilling three requirements:<br />

• Having the technical skills required to do the job (as illustrated<br />

by career history and track record)<br />

• Being at an appropriate level of seniority and cost<br />

• Being a strong cultural fit within the organisation<br />

It’s overwhelmingly likely that at some point of the interview<br />

process, the above will be discussed, and it’s always worthwhile<br />

to prepare an answer to the obvious questions. More on this later<br />

in the “Pre-Interview Checklist” section.<br />

Understand the recruitment process<br />

DURING THE PROCESS<br />

Pre-Interview Checklist<br />

Here is a checklist of questions that you ideally want to know the<br />

answer to before you meet for interview:<br />

Who are the stakeholders in the process? Who are the most<br />

influential?<br />

What are the interview stages?<br />

It always pays to ask this. If the last round is a presentation stage<br />

- better to know before the first interview so you can ask the<br />

right questions throughout the process.<br />

Also bear in mind that the structure of the company’s interview<br />

process will tell you a lot about the way that the company works,<br />

which can help in your decision-making process.<br />

2<br />

Make sure you understand how many interview steps there<br />

are and who the key stakeholders are in the process. A key<br />

variable is whether there is a recruiter involved or not. It is often<br />

advantageous to have a recruiter involved in an interview process<br />

as they can qualify difficult questions on your behalf (without<br />

risking offence) and can also help you to better understand the<br />

client’s position. A recruiter will be incentivised to close the deal,<br />

and can be helpful in keeping the process moving too.<br />

What are the 4-5 key criteria?<br />

This is not the same as the job spec. What really matters? This<br />

might well involve certain technical skills. Think about your<br />

experience and where you have demonstrated the necessary<br />

experience and characteristics. You are very likely to get open<br />

questions about these topics, so having thought through possible<br />

examples in advance will help you give a more polished answer.<br />

Helping candidates get a job<br />

offer in a competitive recruitment<br />

process.<br />

If you are in direct contact with HR or the hiring manager, you will<br />

need to think about how you balance both sides of the process,<br />

namely:<br />

• Selling yourself - “getting the offer”<br />

Are there internal as well as external candidates?<br />

Are the internal candidates real contenders or in it just for show?<br />

How long will the process take?<br />

• Qualifying the opportunity<br />

Look at it from their perspective<br />

If there are a lot of stakeholders, it could be a long process. You<br />

need to mentally prepare yourself for this.<br />

Try to put yourself in the hirer’s shoes and think about how<br />

well your experience fits with their requirements. Most job<br />

specifications will give you a strong steer as to the key criteria<br />

– and think about your relative areas of strength and weakness.<br />

Think through your experience and what examples you can<br />

provide that show you meet their criteria. If you have little<br />

experience in an important area – you will almost certainly need<br />

to address this question sooner or later and now is the time to<br />

devise your approach.<br />

6 7


WINNING THE RACE<br />

All stakeholders matter<br />

- Even one veto can sink your<br />

candidature. Don’t just enrol<br />

the most senior stakeholders.<br />

PUTTING<br />

TOGETHER<br />

AN OFFER<br />

Every step is an interview and all stakeholders matter<br />

SHOULD I TELL THEM HOW MUCH I AM PAID?<br />

Lunches and group meetings are a classic banana skin. Be<br />

conscious that you are still being assessed in every interaction<br />

with employees of the company. Even one veto can sink your<br />

candidature. Never think a meeting is purely confirmatory, even<br />

if that is the way it is positioned.<br />

You can re-use your best examples with different interviewers<br />

If you have two separate interviews with two different<br />

interviewers and get a similar question, you can use your best<br />

answer each time. It’s very unlikely they will be comparing notes<br />

on you to that level of detail.<br />

Keep your energy and motivation up<br />

You wouldn’t be human if a long interview process didn’t dent<br />

your enthusiasm. The trouble is, the last interview stages are<br />

vital to get to offer, and you need to keep your energy levels up.<br />

Qualify your interest<br />

Make sure you are ready to say yes (or no) before you get to<br />

offer stage. An interview process must be a two-way street for<br />

you to be comfortable that this is the right opportunity for you.<br />

Don’t give yourself a very difficult decision by feeling obligated<br />

to respond to an offer before you know whether you like the<br />

company and role enough first.<br />

Build Rapport<br />

The heart is at least as important as the head when someone<br />

chooses their preferred candidate. You need to break the ice<br />

with your future colleagues and make them want to work with<br />

you, not just respect you.<br />

Yes!<br />

If you don’t, they will assume you aren’t paid very much<br />

anyway.<br />

It’s only ever candidates who feel underpaid who won’t say<br />

how much they are paid, and this can make you seem junior.<br />

There’s no such thing as “one market rate” for a role.<br />

Different candidates will bring different levels of experience<br />

and therefore cost. There is not an absolute figure for “what<br />

a role is worth”.<br />

To negotiate an effective deal for yourself, you need to be able<br />

to engage in a clear dialogue with the hirer, where both parties<br />

empathise with another’s position.<br />

We need to understand and empathise with one another’s<br />

position before we are willing to compromise. It’s much<br />

better to be open and use the realities of your situation as<br />

negotiating leverage. You can say that “I am paid x but feel<br />

underpaid” – this can be a very effective tool for getting a<br />

raise. More on this in the “Getting the best deal” section.<br />

It is key to build trust with an employer and sharing<br />

remuneration is a key part of this process.<br />

We have seen candidates fall out of a process due to<br />

their unwillingness to share these details with a potential<br />

employer.<br />

3<br />

How to structure and present a<br />

compelling offer to a candidate.<br />

8 9


PUTTING TOGETHER AN OFFER<br />

PUTTING TOGETHER AN OFFER<br />

Empathise with the candidate<br />

Be Creative<br />

BEFORE MAKING AN OFFER<br />

DURING NEGOTIATION<br />

Understand their recent earnings<br />

By this point in the process the candidate should have presented<br />

you with a clear breakdown of their historical earnings, across<br />

base, bonus, LTIP and benefits. If they haven’t, ask them for<br />

a complete breakdown of their compensation. Whilst these<br />

numbers do not provide a definitive guide to future financial<br />

package, it is helpful from a benchmarking perspective. Few<br />

candidates look to take a pay-cut in moving into a new role.<br />

It is also important to understand the context of these numbers:<br />

what is the cost of living differential between two locations and<br />

are there any tax implications to changing roles?<br />

Understand their expectations<br />

The candidate should be able to provide a sense of their priorities<br />

from a compensation perspective. It can be helpful to have an<br />

external perspective, probably from an executive search firm,<br />

who can explore this element with the candidate on your behalf.<br />

If you are not working with a recruiter it is important that you<br />

invest the time to understand the candidate’s expectations<br />

before you make an offer.<br />

Empathise<br />

The quantum and structure of remuneration that a candidate will<br />

seek is likely to reflect a few factors including perceived demand<br />

for their services in the market and their historical remuneration.<br />

It will also reflect their interests and financial situation. There is<br />

little point offering a low base and high equity component to a<br />

candidate with high cash-flow requirements (e.g. a mortgage and<br />

four children in private school). As far as possible recognise their<br />

personal situation and flex the financial package as far as you are<br />

able to do so.<br />

Explain your remuneration structures<br />

Most candidates who are genuinely interested in an opportunity<br />

will be willing to compromise on the financial package when they<br />

understand why an offer is being structured in a specific way. As<br />

far as possible outline the ways in which you are constrained, and<br />

why that is the case; candidates will understand that corporates<br />

and early-stage businesses face very different constraints and<br />

may structure their financial packages accordingly.<br />

Understand their market-value:<br />

The best candidates always have alternatives, and you need<br />

to construct an offer that is fit for purpose. If a candidate has<br />

another offer – then the level of that offer will likely become<br />

their perception of how much they are “worth”, not their<br />

current compensation. Never lowball candidates – it will burn<br />

the credibility of your employer brand and prove ineffective in<br />

closing good candidates.<br />

Understand their other options<br />

Is your candidate actively looking? Are they in other processes?<br />

With big or small companies? If you are a start-up and your<br />

candidate is looking at a corporate opportunity too, try to move<br />

quickly (make them seem slow moving) and offer them exciting<br />

equity and influence that will be much harder to achieve in a<br />

bigger company.<br />

Adjust your strategy if hiring directly or via a recruiter<br />

A recruiter, who has developed a good relationship with both<br />

parties, should have a clear understanding as to how far apart<br />

expectations are from early in discussions. They can prepare<br />

the ground to ensure that the parties understand where<br />

compromises are likely to be required. The recruiter as a<br />

middleman can ensure that the relationship between the hiring<br />

executives and the candidate is not negatively affected during<br />

tough negotiations.<br />

Sometimes a company chooses not to use an executive search<br />

firm and so direct negotiation is necessary. When you negotiate<br />

directly, it can be more risky as the communication is direct, but<br />

can lead to maximum empathy between the two parties and the<br />

closing of a good deal.<br />

In this scenario it is essential to avoid an emotional response to<br />

negotiations. Understand that it is right for the candidate to push<br />

for the best deal and to ask difficult questions. You must explain<br />

your constraints and empathise with their situation.<br />

Time is of the essence<br />

To get to a close both parties are likely to have to compromise<br />

to a certain extent, and during a negotiation stage both parties<br />

feel emotionally vulnerable. Whilst details are important to both<br />

parties it is important not to go through too many rounds of<br />

negotiation, as one or both parties may feel burned out by the<br />

situation and seek a simpler solution elsewhere.<br />

Explain your offer<br />

Don’t assume that candidates understand your company equity<br />

structure or valuation, it can be very difficult to positively value<br />

structures that you don’t understand.<br />

Don’t be afraid to break structures to get the best<br />

Whilst you will have outline structures in place that apply across<br />

your executive team, sometimes it is necessary to break these<br />

structures to attract the right candidate.<br />

Be creative<br />

Sometimes company constraints will make it feel like you<br />

cannot reach a suitable agreement with the candidate, in this<br />

instance think creatively. For example, where you cannot match<br />

a candidate’s cash expectation in an earlier stage business, you<br />

could agree an increase in the cash component as the business<br />

hits certain milestones (revenue or EBITDA).<br />

Check if they have any unanswered questions<br />

Now is the time to make sure they have all the information they<br />

need to say yes.<br />

Finalise the process quickly<br />

Once the numbers have been agreed with a candidate it is<br />

important to pull together documentation in the form of an offer<br />

letter quickly, followed by a contract. Whilst it is not uncommon<br />

for candidates to reject an offer after agreeing it verbally it is very<br />

rare for a candidate to pull out of an offer once they have signed<br />

a contract. Remember that a deal isn’t closed until a candidate<br />

signs and starts, so don’t let your process down by making this<br />

step take too long.<br />

10<br />

11


PUTTING TOGETHER AN OFFER<br />

Until a candidate has started work in the<br />

business, there is always a risk that they<br />

will pull out of the offer and so once you<br />

have closed the deal with the candidate,<br />

an effective onboarding process is<br />

essential.<br />

BEFORE THE CANDIDATE STARTS<br />

Set your candidate up for success before they walk through the<br />

door<br />

Maintain the relationship<br />

The start date for candidates can vary widely, often three or even<br />

six months due to notice periods; during this period a candidate<br />

could suffer a change of heart. As a result, it is important to<br />

maintain an ongoing relationship with the candidate, if this is<br />

managed in the right way it will also bring additional advantages.<br />

It can enable the candidate to develop a deeper relationship with<br />

peers and gain additional insights into the business and to hit the<br />

ground running from day one.<br />

Keep your promises<br />

During the hiring process various promises will be made to the<br />

candidate regarding their financial package, budget to invest in<br />

building their team or opportunities for career advancement;<br />

as far as possible you should keep these promises. Whilst it<br />

may be tempting to offer the earth to close a candidate during<br />

a search process, miss-setting expectations is likely to result in<br />

candidates losing trust and ultimately looking outside the hiring<br />

organisation. Executives understand that business situations<br />

change and where you can’t keep your promises this should be<br />

addressed with them frankly and directly.<br />

Onboarding<br />

The onboarding process should be slick and well thought out,<br />

so that all candidates joining the business enjoy a consistent<br />

introduction to the organisation. The process should commence<br />

before the candidate joins the business; providing them with<br />

information about how they will spend their early days in the<br />

organisation and background information that will enable them<br />

to be more effective from their first day in the business. This<br />

process is likely to include a training programme, induction<br />

with key members of the team and an outline of key processes<br />

and structures in the organisation. There should also be a clear<br />

welcome from senior members of the team in both a formal and<br />

informal manner. Make sure your HR organisation has all their<br />

relevant details from a payroll perspective.<br />

12 13


GETTING THE BEST DEAL<br />

GETTING THE<br />

Understand your priorities<br />

BEST DEAL<br />

BEFORE RECEIVING AN OFFER<br />

Understand your priorities<br />

Have a sense of the market and process dynamics<br />

4<br />

How to negotiate a good<br />

financial package with an<br />

employer.<br />

Understand your preferences regarding financial incentives,<br />

specifically the weighting of base, bonus, benefits and equity in<br />

the broader package, as this will impact the negotiation of your<br />

package.<br />

Clarify your financial position<br />

This will ensure they have all the relevant information and can<br />

make their best offer to try to close you. Often details of existing<br />

benefits aren’t communicated properly and candidates don’t<br />

receive as large an offer as they might. Also consider the impact<br />

of taxation on your income.<br />

If you feel underpaid relative to market rates, this is an<br />

opportunity to use that as leverage to secure a better package.<br />

Try to explain why you feel underpaid and stress that whilst you<br />

are very attracted to the role and company you don’t want this to<br />

be a possible cause of future tension.<br />

You also need to bear in mind that it is rare to get a raise of more<br />

than 20% (in terms of base + bonus) when you move jobs. If you<br />

have been severely underpaid, you can’t expect a new employer<br />

to necessarily correct that in one go.<br />

Ensure that all parties know of any extra costs entailed by the<br />

move<br />

A new job might mean moving house, or more travel costs. These<br />

are all strong, solid reasons to ask for more money.<br />

If you are the only candidate who is a realistic contender for the<br />

role, then chances are you can negotiate a raise on your current<br />

package. Many hirers prefer to spend a bit more now to close<br />

a strong candidate than wait for weeks or possibly months to<br />

identify and hire a cheaper option.<br />

Similarly, certain functions and industries experience shortages<br />

of relevant talent and this will drive incentives up. In contract, in<br />

a recession there is a greater supply of candidates and therefore<br />

likely to be less wage inflation.<br />

Understand the employer’s constraints<br />

This is extremely important. Effective negotiation can only occur<br />

if:<br />

a) You ask for things that are possible<br />

b) Both parties empathise with one another’s position<br />

By understanding their financial constraints, this enables you to<br />

direct your negotiation much more effectively. An earlier stage<br />

company might be cash constrained and be more willing to offer<br />

equity – and the reverse might be true of a bigger business. Could<br />

you use some of your bigger company benefits (that you will lose)<br />

as leverage to get more equity? Probably, and you’d likely have a<br />

better chance of getting that than asking a start-up to replicate<br />

that benefit. Demonstrating a lack of empathy in this regard,<br />

particularly with earlier stage businesses, could act as a red flag<br />

from a cultural perspective.<br />

14 15


GETTING THE BEST DEAL<br />

GETTING THE BEST DEAL<br />

DURING NEGOTIATION<br />

Is it best to negotiate directly?<br />

If you are working with a recruiter through the process, this can<br />

be a good time to extract value. Be very open with your recruiter,<br />

and ask them to negotiate on your behalf, once you have a sense<br />

of what sort of offer you wish to obtain. The recruiter should<br />

be able to have a pretty direct conversation with the hirer and<br />

ensure there is no risk of falling out with the hiring manager.<br />

Some hirers will want to negotiate with you directly, and it is up<br />

to you whether you prefer to take this approach or go through<br />

the recruiter. When you negotiate directly, it can be riskier, but<br />

in some instances it can lead to maximum empathy between the<br />

two parties and can facilitate the successful closure of a good<br />

deal.<br />

If you are negotiating directly with the hirer it’s important to:<br />

• Reiterate your interest in the role<br />

The hirer will emotionally feel like they want to close you, but you<br />

must also rationally agree a good financial deal. It’s important<br />

to ensure the emotional goodwill persists through the rational<br />

negotiation.<br />

• Package up your requests<br />

Always package up your requests into one communication<br />

if you wish to negotiate an initial offer. If you are continually<br />

asking for more things it will rapidly burn the goodwill of the<br />

hirer. Remember that making an offer is when the hirer feels the<br />

most emotionally vulnerable, and if the process feels “too hard”<br />

(after rounds of to-ing and fro-ing) they may lose patience and<br />

terminate the offer discussions.<br />

DIFFERENT NEGOTIATION TACTICS<br />

If you are in multiple recruitment processes, early suitors<br />

might try to pressure you with “exploding offers” – where<br />

there is a strict time limit. Whilst we wouldn’t recommend<br />

hirers follow this strategy (it is too aggressive and can put<br />

candidates off), some hirers will use it. It’s never a good<br />

idea to accept an offer because of time pressure unless<br />

you are sure enough that it is suitably strong. If you are in<br />

other, less developed but more attractive processes, it is<br />

reasonable to politely decline the time limit and say that<br />

it is an important move for you and you need to assess<br />

your options fully. A confident hirer should give you some<br />

space and encourage you more positively to choose them.<br />

You can also use other search processes as leverage to<br />

accelerate other processes.<br />

It is also reasonable for a hirer to ask you if they are your<br />

preferred opportunity, particularly if you are at offer<br />

stage. You need to think about how you might answer<br />

this question before you get it. Whilst no hirer wants to<br />

feel that they are in second place, it is through misleading<br />

people that relationships are broken. By all means keep<br />

your options open but don’t massively oversell your<br />

interest in roles.<br />

BEFORE STARTING<br />

Here are a few things to think about after you have agreed a<br />

package:<br />

Agree a start-date<br />

If this is for an external role, you need to bear in mind how long<br />

your notice period (both on paper and negotiated) might be. It<br />

might be impossible to tell before you resign – in which case<br />

agree a provisional start date with your new employer but make<br />

sure they understand it is subject to change.<br />

Finalise paperwork<br />

Start building relationships with<br />

your future colleagues.<br />

Often companies will send you an offer letter (although this is<br />

not necessary), followed by a full contract. Make sure you read<br />

the contract carefully, particularly any non-compete clauses.<br />

Now is the time to try and amend them should you wish to.<br />

If you have an equity component to your offer, ask for a copy of<br />

the shareholder agreement and any other relevant paperwork<br />

pertaining to equity holdings.<br />

Start building relationships<br />

Meet up with your new boss and / or colleagues for an informal<br />

session to discuss plans for when you start.<br />

Ensure that the HR organisation has your relevant details for<br />

payroll purposes and to ensure a smooth on-boarding process.<br />

16 17


COMPANY COMPENSATION STRUCTURES<br />

COMPANY<br />

COMPENSATION<br />

STRUCTURES<br />

5<br />

New compensation structures,<br />

and in particular equity schemes,<br />

can be confusing.<br />

PRIVATE COMPANIES AND EQUITY<br />

STRUCTURES<br />

Most private companies seek to reward their employees<br />

(especially the most senior ones) with some form of equity<br />

incentive; these can be quite different to the types of equity<br />

structure found in public companies.<br />

Private companies usually have a pool of stock, typically between<br />

10-15% of the company, available to incentivise key employees.<br />

Whilst the founders tend to hold equity, options are used as a key<br />

tool to attract and retain other senior executives. As you become<br />

more senior, your equity incentives tend to grow exponentially.<br />

Mid, or even relatively junior staff within a VC backed company<br />

hierarchy might all have stock options – but these will likely be of<br />

much less potential value than those which senior members of<br />

the executive management team might possess. Candidates who<br />

join companies at earlier stages can typically expect a greater<br />

proportion of the option pool compared to those who join later,<br />

as the business is likely to be less valuable when they join.<br />

STOCK OPTIONS AND VESTING<br />

Private companies typically offer equity incentives in the form of<br />

stock options. A stock option is simply the right to buy a share at<br />

a particular strike price (more on this later) once it has vested.<br />

Vesting is a key concept associated with stock options - it is a<br />

period of time that you must wait before you can use the stock<br />

option. If stock options instantly vested when a new employee<br />

joined a business, the risk would be that the employee could<br />

leave and retain the options without having spent enough time in<br />

the business to contribute to the value created.<br />

Most private companies will offer a “four year vesting period<br />

with a one (or two) year cliff.” A four year vesting period simply<br />

means that it will take four years before you can exercise all your<br />

stock options. The one year cliff means that you get the first<br />

quarter of your options, all at once, on your first anniversary of<br />

employment. Typically, your remaining unvested options would<br />

then vest at a constant rate every quarter for the remaining<br />

three years.<br />

The reason why private companies like to have a “one year cliff”<br />

is because most unsuccessful new hires will leave in the first 12<br />

months – and this mechanism means that they don’t leave with<br />

equity.<br />

18 19


COMPANY COMPENSATION STRUCTURES<br />

A strike price is simply a fixed<br />

price at which you have a right<br />

to buy a share once the option<br />

has vested.<br />

STRIKE PRICES<br />

USING STOCK OPTIONS<br />

ACCELERATED VESTING<br />

A strike price is simply a fixed price at which you have a right to<br />

buy a share once the option has vested. For example - if the share<br />

price of a company is £1, and the strike price is 10p – then there<br />

will be 90p worth of profit for every stock option that person<br />

possesses. A strike price is therefore a price at which you can buy<br />

a share – and if that price is below the true value of a share, then<br />

it is definitely worth using.<br />

How do I know whether I have an attractive strike price or<br />

not when the company is private?<br />

Try and find out whether there was a recent funding<br />

round and what the price per share was at that time -<br />

this is a great indication if you can get it. Failing that - are<br />

there some public businesses that give some sensible<br />

comparisons?<br />

Often VC backed companies will give quite low strike<br />

prices, in order to incentivise their staff - certainly at<br />

below “true share price value” - but make sure you<br />

have done your homework to understand the realistic<br />

potential value of your options.<br />

If you have employee stock options in an investor-backed<br />

company, you will need them to realise through:<br />

• Vesting over time; or<br />

• A “change of control” in the company<br />

A “change of control” typically occurs in one of two scenarios:<br />

The company floats on the stock market<br />

In this instance, your vested stock options (after a lock-up period<br />

post IPO that prevents employees cashing out too early and<br />

sending a bad signal to the market) can now be used. A vested<br />

stock option gives you the right to buy a share at a particular<br />

strike price. If that strike price is lower than the price of a share<br />

in your company on the stock-market, you will make a profit on<br />

each stock option of the share price minus the strike price. If the<br />

IPO happens before all your options have vested, your unvested<br />

options will keep on vesting over time, and you can use them<br />

once they have vested. Once public, a company may also seek to<br />

create new equity incentive structures to motivate key staff –<br />

but these will likely be very different in nature.<br />

Trade sale or merger with another company<br />

In this instance any vested stock options will have to be bought<br />

by the acquirer on acquisition. Just as when a company goes<br />

public, when a company is sold to another business, there will be<br />

a price per share that the acquirer is paying. If the strike price of<br />

your stock options is below that share price – then the difference<br />

between the two is your profit per option. The permutations are<br />

much more complex in this scenario when it comes to unvested<br />

options compared to when a company goes public.<br />

It could be negotiated as a condition of sale by the management<br />

team of the selling company that all unvested options be paid out<br />

by the acquirer. This would probably increase the cost of buying<br />

the company to the acquirer – but would obviously be attractive<br />

to the management of the acquired company. The acquiring<br />

company might want to create a new equity incentive scheme<br />

within the new business to keep key staff – or of course it may<br />

also have its own staff that it intends to use for key roles going<br />

forward.<br />

Accelerated vesting is sometimes offered to the most senior<br />

executives and is only common for CEO roles. Accelerated<br />

vesting means that a proportion of your unvested options (e.g.<br />

25%, 50%, 100% accelerated vesting) instantly vest when certain<br />

“triggers” are fulfilled.<br />

A “single trigger” is an accelerated vesting clause where the<br />

“trigger” is usually a change in control of the company. This is<br />

often unpopular with the acquirer – as they will have to pay you<br />

out on acquisition, and may also have to re-incentivise you with a<br />

new equity scheme if they wish to try to keep you.<br />

Companies may therefore offer accelerated vesting clauses<br />

to the most senior employees with a “double trigger” – where<br />

both triggers must be fulfilled for the clause to apply. The first<br />

clause would be a change of control, and the second that the<br />

employee is no longer wanted in the new business. This can be a<br />

nice compromise as it protects the employee in the event of them<br />

being acquired and not needed anymore, without being too much<br />

of a disincentive to the acquirer.<br />

20 21


COMPANY COMPENSATION STRUCTURES<br />

Make sure you understand the<br />

company valuation today and<br />

what it could be worth in the<br />

future.<br />

DILUTION AND PREFERENCE SHARES<br />

VC backed companies often take multiple rounds of funding, and<br />

will often issue new shares once new investors put money into<br />

the business. This means that the percentage of the total shares<br />

that an existing shareholder possesses will decrease – and this<br />

is known as dilution. If you join a VC backed company and are<br />

offered stock options – it is always worth asking whether there<br />

will be any further funding rounds and therefore dilution of your<br />

stock. However, it is of course also true that further funding will<br />

enable the business to scale and therefore you may well have a<br />

smaller slice of a much bigger business.<br />

You should also find out whether there are different classes of<br />

shares. Investors will often get preference shares in a business<br />

– meaning that if there is an exit, the preference shares get paid<br />

out first. This protects the investors in the case of a low exit, but<br />

can be disastrous for employees as they are left with little of the<br />

pot once the investors have cashed out first.<br />

Some companies operate a “Good Leaver / Bad Leaver” clause<br />

where a bad leaver might be defined as someone who resigns<br />

after a short period of time or moves to a competitor. In that<br />

instance, they might have to sell back equity they hold at cost<br />

price, whereas a “Good Leaver” will be able to keep their equity<br />

on leaving or sell it at a much higher price.<br />

RESTRICTED STOCK UNITS<br />

Restricted Stock Units, also known as RSUs are often used by<br />

large public companies to incentivise their staff, particularly<br />

at a senior level. Because large public companies often have a<br />

relatively stable share price, stock options are a less effective<br />

form of incentivisation as it becomes difficult to realise<br />

substantial increases in market capitalization, and offering stock<br />

options priced at below the current share price would incur taxes<br />

at the point of receiving the option.<br />

A Restricted Stock Unit is simply a unit of stock that is granted<br />

to an employee when certain conditions – which usually involve<br />

either vesting over time, or certain performance milestones<br />

being achieved. When you are granted RSUs, you will have to<br />

pay income tax once the conditions for giving them have been<br />

fulfilled, but this will often be taken at source (you will receive<br />

your net amount of RSUs).<br />

A key difference between an RSU and a stock option is that an<br />

RSU has worth regardless of company performance – as the<br />

“strike price” is essentially zero – you are gaining a share. The<br />

strike price of a stock option may be not much lower or sometimes<br />

higher than the value of a share, and therefore of little or no<br />

value depending on the circumstance. Smaller companies may<br />

use RSUs too as a mechanism to incentivise employees where<br />

company growth is unlikely to provide sufficient upside.<br />

22 23


APPENDIX -<br />

RELOCATING<br />

A CANDIDATE<br />

APPENDIX - RELOCATING A CANDIDATE<br />

The lack of local supply for certain<br />

functions or experience, means that<br />

looking internationally for talent can<br />

be a great way to identify a broader<br />

pool of candidates.<br />

In a global economy, high growth tech-firms look outside their<br />

domestic market to access larger talent pools to find more<br />

experienced executives or individuals with very specific skill sets<br />

- this means relocating executives.<br />

Whilst this can be a great option or even a necessity for many<br />

firms, relocation brings its own challenges – quite simply:<br />

candidate directly why they are looking to relocate, whether<br />

they have seriously discussed the move with their family and<br />

where there are potential blockers.<br />

Key areas to probe include:<br />

• The age and situation of children?<br />

• c. 80%+ of candidates are likely to rule themselves out of a<br />

relocation for personal reasons and this means you need to talk<br />

to many more candidates to reach a shortlist; and<br />

• Educational and health requirements?<br />

• Their partner’s situation and whether they work?<br />

• There is an increased chance of the move not working out in the<br />

medium-term, due to family or cultural issues<br />

• Are there other personal factors that will tie them to a specific<br />

location?<br />

6<br />

Be realistic<br />

Candidates from abroad (e.g. US) often seem attractive, but<br />

ask yourself whether you can realistically attract and afford<br />

the candidate with high associated costs. If there is sufficient<br />

local supply of talent, then there is probably no need to look<br />

internationally.<br />

Understand their situation<br />

It is important to recognise that the decision will be made by<br />

the candidate and their family – invest time understanding<br />

their personal situation, stress-testing how realistic a move is<br />

at an early stage and then if appropriate bring the family to the<br />

new location to consider the practicalities of the move. Ask the<br />

• What are their personal and professional concerns about<br />

relocation?<br />

Simply by asking these questions you will start to form a picture<br />

as to how seriously the candidate has thought about the<br />

ramifications of a potential move.<br />

In our experience introducing executives into the interviewing<br />

process, who have previously successfully relocated with the<br />

company, can prove to be an invaluable educational and selling<br />

tool for the candidate. Time spent exploring the practicalities of<br />

the move with someone who has made that transition can make<br />

the difference for both an executive and their family who are<br />

sitting on the fence.<br />

25


APPENDIX - RELOCATING A CANDIDATE<br />

Financial considerations<br />

It is important to consider the financial impact of relocation on<br />

the candidate’s family.<br />

Candidates will naturally look to maintain or improve their<br />

standard of living and as such there are a number of considerations<br />

that should be discussed with candidates:<br />

• The relative costs of living. Whilst some locations may be much<br />

cheaper on the face of it, you should also consider ancillary costs<br />

– property prices, private healthcare and international schools.<br />

Equally where the hiring company is based in a cheaper location,<br />

leverage this as a key sales point.<br />

• Consider tax differentials.<br />

• Will the candidate’s partner be able to get a job? Will the job<br />

pay competitively to their current package?<br />

• The cost of relocation is substantial and it is reasonable for the<br />

hiring company to pick this up where possible.<br />

• Even where the cost of living is markedly lower between two<br />

locations, you may still find it difficult to persuade a candidate to<br />

take a cut on the headline terms of their financial package.<br />

Reducing the risks<br />

demonstrated track record of successful international relocation<br />

and a global mind-set are more likely to successfully complete a<br />

relocation.<br />

Seriously probe the candidate’s view on relocation. Candidates<br />

are much more likely to talk openly about their concerns to a<br />

3rd party than a hiring company, particularly where they have an<br />

existing relationship. Understand where the candidate perceives<br />

there to be pressure points.<br />

Support the family<br />

It is equally important to persuade a relocating candidate’s family<br />

that the location is a great place to live, as much as selling the<br />

company to the candidate directly. If you can help the candidate’s<br />

family to find a suitable home, great schools for their kids and<br />

provide broader support, then you’ll massively enhance your<br />

chance of successfully closing a candidate.<br />

Be flexible<br />

Relocation always brings complexities, are there alternative<br />

ways to attract the right candidate without a full relocation? For<br />

example, could you consider weekly commutes or time spent<br />

between two locations to attract the right appointment? Could<br />

you allow a candidate to work a day/week from home? Whilst<br />

these solutions may not be ideal, if it enables you to make the<br />

right appointment then potentially it is worth considering.<br />

Bear in mind whether a candidate has relocated before? How did<br />

this process go for them? Naturally those candidates who have a<br />

26 27


About Neon River<br />

Neon River is a next-generation<br />

executive search firm.<br />

We partner with internet and technology<br />

companies to build world-class management<br />

teams.<br />

www.neonriver.com<br />

28

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