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continued from page 45 ON THE STAND* Masood Bagheri, door dealer Escondido Overhead Garage Doors Bagheri testified about Patterson’s $4,608.82 invoice to the Stuebes. He said that he would’ve charged them a little over $600 to fix her problem. “We never are the lowest price, but when you see high prices like this, it’s just shocking. … There’s parts … that cost less than $10, and the owner ends up paying $2,500.” Greenwood: “Have you ever heard it said that GDS had been able to do work for people when those people were thinking they were hiring somebody else?” Bagheri: “All the time. All the time. It happens too often. A golfing friend from our church called and … he was looking for our office phone number, and on the internet he got in touch with GDS. He asked for me, and they said I’m not there.” Patterson’s response to D+AS: “The customer had the option to decline our services and call another company out.” ON THE STAND* Dan LaRose, door dealer Pacific Garage Door Greenwood: “What negative opinions have you heard regarding the tactics that GDS uses?” LaRose: “They overcharge, they put in wrong stuff, they totally take advantage of people. … Excuse my French, but it pisses me off when this company does what they do to people, and especially to seniors. And it just … makes my blood boil.” LaRose inspected Patterson’s work for one particular customer (who was charged $2,500) and said the work was “a joke.” He said, “Any garage door guy who has been doing this for a couple of months would not have installed it that way.” He also noted that Patterson installed a new operator but did not replace the old “doorbell” wall button. LaRose also contended that a new motor was not needed, since the old one was probably only four years old. If he had been called out on the same call, he said, “At worst it would have been a service call, and my service calls are $85.” Patterson’s response to D+AS: “The job was done per industry standards.” CLOSING ARGUMENT* Lindsey Mercer, defense attorney I think it’s been very clear from all of the witnesses that all of the work that was contracted for was performed, that price was discussed at the beginning. It was an agreed-upon contract. They may have had buyer’s remorse afterwards, but … the price was discussed from the outset, was negotiated. They agreed to it. The work was performed to industry standard, and they paid that. “And I think it’s a slippery slope argument here … when do we set an arbitrary line that a price is illegal when it’s been agreed upon by both parties? If you take a car to be serviced and you go to the local dealer versus the dealership, you’re often going to get charged a different price. “And in all of these cases, … if they didn’t agree with the work or the proposed estimate, they could cancel the service and pay, in some instances, a $39 service fee. … These were all educated, informed people that spoke with the repairmen at length and then made the decision to proceed with the work or negotiated a different price that they felt more comfortable with. “And so … I don’t see what has been stolen from these individuals. … But in terms of … residential burglary and in terms of theft, I don’t believe the People have met their burden of proof that the actual theft occurred or there was an intent to steal.” TOP PERFORMER: Patterson’s many awards at GDS include being the “#1 Sales Representative of the Year” for 2013. continued on page 48 *This is a portion of the 245-page transcript of testimony presented at the preliminary hearing on March 6. 46 Door + Access Systems | Fall <strong>2017</strong>
Smart Phone Connectivity Just Got Smarter! Schedule specific hour and minute to close door and/or notify. Set door to automatically close and/or notify after a set length of time. Give virtual key access to friend, relative, or service person. Allows for multiple individual user accounts. www.geniecompany.com The Genie Company | One Door Drive | Mt. Hope, OH 44660 | 800.354.3643
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