DAS-311fall 2017 lores
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Fall <strong>2017</strong> | $10.00 US<br />
The Newsmagazine of the Door & Access Systems Industry<br />
door+access<br />
systems<br />
GUILTY<br />
GDS TECHNICIAN<br />
PLEADS GUILTY TO FELONIES<br />
GDS technicians sue their company<br />
Consumer alert videos now<br />
available to dealers<br />
PRSRT STD<br />
U.S. Postage<br />
PAID<br />
Cleveland, OH<br />
Permit No. 1723<br />
High performance roll-up doors<br />
and when to spec them
Looking to Stand Out<br />
From the Competition?<br />
We Are in Motion for You<br />
Marantec. Consistently the best choice!<br />
Just like you, your competition is selling the same brand of garage<br />
door operators. Just like you, your competition is being told what<br />
promotions to buy, at what time and at what price. Just like you, your<br />
competition has to struggle with big box stores providing the same<br />
openers to your customers.<br />
Don’t you think it’s time to stand out from the competition? At<br />
Marantec, we believe in consistent pricing, unparalleled quality and<br />
innovative features that offer you significant market differentiation<br />
and earning opportunities. Come join us!<br />
www.marantec.com<br />
Marantec America Corporation<br />
5705 Centerpoint Court • Gurnee, IL 60031<br />
888.622.2489 • 847.596.6400 • Fax 847.478.0348<br />
Marantec Canada Inc.<br />
Vaudreuil, Quebec Canada<br />
1.877.667.9330 • Fax 1.866.817.6088
components<br />
sales<br />
communication<br />
commercial<br />
HARDWARE<br />
technology<br />
SERVICE<br />
industrial<br />
engineering<br />
knowledge<br />
SPRINGS<br />
ACCESSORIES<br />
partnership<br />
customer service<br />
R E L I A B I L I T Y<br />
custom<br />
integrity<br />
WINDOWS<br />
residential<br />
solutions<br />
global<br />
QUALITY<br />
innovation<br />
INSERTS<br />
castings<br />
toll free: 877.300.7412<br />
info.abbotsford@flexiforce.com<br />
www.flexiforce.com
JANUS<br />
INTERNATIONAL GROUP<br />
www.janusintl.com<br />
Discover the<br />
Janus Advantage<br />
Janus International offers a full line of steel roll up doors to meet<br />
the needs of virtually every application. From light-duty outbuildings<br />
to high usage loading docks, Janus’ doors are backed by a 40-year<br />
limited paint warranty. Our wide range of colors, certified windload<br />
options and ease of installation are just a few reasons why our doors<br />
are the preferred choice by installers, business owners and architects<br />
alike, for their most important projects.<br />
» Innovation is at the cornerstone of everything we do. Our 3 rd<br />
Generation door incorporates the maintenance-free dead axle<br />
design which has proven to be the most reliable and durable<br />
offering on the market.<br />
» Our people are your people. We manage our business by<br />
building relationships; a door company run by door people.<br />
» Our faster lead time means product is in your hands quicker with<br />
less freight costs.<br />
// Janus has 4 domestic manufacturing facilities and 2<br />
distribution centers stretching coast to coast.<br />
JanusIntl.com | 866.562.2580<br />
Consult. Create. Construct. That’s the Janus Advantage.
www.DoorandAccessSystems.com Fall <strong>2017</strong><br />
door+access<br />
systems<br />
Door + Access Systems is mailed quarterly to<br />
20,000 professionals in the door and access systems<br />
industry. Approximately 90 percent of our readers are<br />
door and access systems dealers.<br />
The magazine is published by the Door & Access<br />
Systems Manufacturers Association (<strong>DAS</strong>MA), North<br />
America’s primary association of manufacturers of<br />
garage doors, rolling doors, door and gate operating<br />
devices, high performance doors, and related<br />
products. Our members’ products are sold in virtually<br />
every county in America, in every Canadian province,<br />
and in more than 80 countries worldwide.<br />
We seek to increase communication, knowledge,<br />
and professionalism in the industry. While striving to<br />
maintain the best journalistic practices, the magazine<br />
also strives to maintain <strong>DAS</strong>MA’s role as the<br />
recognized voice of the industry.<br />
Opinions expressed in Door + Access Systems are<br />
not necessarily those of the editor or <strong>DAS</strong>MA.<br />
Door + Access Systems is circulated free of charge to<br />
qualified companies in the United States and Canada<br />
that manufacture, distribute, or install the industry’s<br />
products. For others, the magazine is available for<br />
$10 US per issue.<br />
Publisher<br />
John Addington<br />
Assistant<br />
Rachel James<br />
Editor<br />
Tom Wadsworth<br />
Advertising Manager<br />
Ann Marie Cunningham<br />
How to Reach Us<br />
Contact Door + Access Systems at<br />
www.DoorandAccessSystems.com or at:<br />
1300 Sumner Avenue Cleveland, OH 44115-2851<br />
216-241-7333 Fax 216-241-0105 or email to<br />
trw@tomwadsworth.com or ann@cunninghambaron.com<br />
<strong>DAS</strong>MA Magazine Committee<br />
Chairperson, Vickie Lents, Entrematic<br />
Michael Cole, Royal Building Products<br />
Flossie Mohler, Miller Edge<br />
Dan Nixa, LiftMaster<br />
Rick Sedivy, DoorKing<br />
<strong>DAS</strong>MA Leadership Officers<br />
President<br />
Bearge Miller<br />
Miller Edge<br />
First Vice President<br />
Steve Lynch<br />
Clopay Building Products<br />
Second Vice President<br />
Michel Gendreau<br />
Garaga<br />
Directors<br />
Dave Bangert<br />
C.H.I. Overhead Doors<br />
Andrew Cornell<br />
CornellCookson<br />
Doug Geeslin<br />
Midland Garage Door<br />
Bill Gioia<br />
LiftMaster<br />
Christian Leeser<br />
Vitector-Fraba<br />
Greg Matias<br />
Overhead Door/Genie<br />
Jeff Mick<br />
Entrematic<br />
Matt Murphy<br />
Precoat Metals<br />
Treasurer<br />
Richard Sedivy<br />
DoorKing<br />
Past President<br />
Ray Neisewander III<br />
Raynor<br />
Dan Nixa<br />
LiftMaster<br />
Milt Prosperi<br />
CornellCookson<br />
Lisa Shelton<br />
AkzoNobel Coatings<br />
Kelly Terry<br />
Overhead Door<br />
Jeff Wendt<br />
Rytec<br />
CONTENTS<br />
NewsLines<br />
6 The Front Page: Our top NewsLines stories<br />
8 Products: Overhead Door launches extended-cycle rolling door<br />
25 People: Bardowell joins Micanan<br />
26 Companies: TNR acquired by Hörmann Group<br />
34 Internet/Technology: Safe-Way Door announces a new website<br />
36 Industry: Harvard—Steady gains in remodeling expected<br />
38 Technical: <strong>DAS</strong>MA conducts new rolling door tests<br />
HeadLines<br />
42-48 GUILTY: GDS technician pleads guilty to felonies<br />
50 GDS technicians sue their company<br />
52 Consumer alert videos now available to dealers<br />
Features<br />
54-56 High performance roll-up doors and when to spec them<br />
58-62 Rolling door trends and opportunities<br />
64-65 Residential garage doors: North America versus Europe<br />
66-67 Pages of History: Haas Door<br />
Tips<br />
68 Business: Better payments for bigger projects<br />
70-73 Tech: Ordering a commercial door operator<br />
74 Tech: Ask Joe Hetzel—About Technical Data Sheets<br />
Departments<br />
76 D+AS Industry Calendar/Index to Advertisers<br />
42-48<br />
12<br />
52<br />
Door + Access Systems | Fall <strong>2017</strong><br />
64-65<br />
3
<strong>DAS</strong>MA is North America’s primary association of manufacturers of<br />
garage doors, rolling doors, door and gate operating devices, high<br />
performance doors, and related products. Our members’ products<br />
are sold in virtually every county in America, in every Canadian<br />
province, and in more than 80 countries worldwide.<br />
Commercial & Residential<br />
Garage Door Division<br />
Assa Abloy Entrance<br />
Systems/TKO Doors<br />
www.tkodoors.com<br />
C.H.I. Overhead Doors<br />
www.chiohd.com<br />
Clopay Building Products<br />
www.clopaydoor.com<br />
D.A.B. Door<br />
www.dabdoor.com<br />
Delden Manufacturing<br />
www.deldenmfg.com<br />
DL Manufacturing<br />
www.dlmanufacturing.com<br />
DoorLink Manufacturing<br />
www.doorlinkmfg.com<br />
Entrematic/Amarr<br />
www.amarr.com<br />
1st United Door Technologies<br />
www.firstudt.com<br />
Garaga<br />
www.garaga.com<br />
General Doors<br />
www.general-doors.com<br />
Haas Door<br />
www.haasdoor.com<br />
Hörmann<br />
www.hormann.us<br />
Mid-America Door<br />
www.midamericadoor.com<br />
Midland Garage Door Overhead Door<br />
www.midlandgaragedoor.com www.overheaddoor.com<br />
Napoleon/Lynx<br />
Raynor<br />
www.lynx-nsw.com www.raynor.com<br />
North Central Door Safe-Way Door<br />
www.northcentraldoor.com www.safe-waydoor.com<br />
Northwest Door<br />
Schweiss Doors<br />
www.nwdusa.com www.schweissdoors.com<br />
Steel-Craft Door Products<br />
www.steel-craft.ca<br />
Upwardor<br />
www.upwardor.com<br />
Wayne Dalton<br />
www.wayne-dalton.com<br />
Windsor Door<br />
www.windsordoor.com<br />
Rolling Door Division<br />
Alpine Overhead Doors<br />
www.alpinedoors.com<br />
Amstel Manufacturing<br />
www.amstel-doors.com<br />
C.H.I. Overhead Doors<br />
www.chiohd.com<br />
CornellCookson<br />
www.cornellcookson.com<br />
Janus International<br />
www.janusintl.com<br />
Lawrence Roll-Up Doors<br />
www.lawrencedoors.com<br />
NCI Building Systems/DBCI<br />
www.dbci.com<br />
Overhead Door<br />
www.overheaddoor.com<br />
Raynor<br />
www.raynor.com<br />
Wayne Dalton<br />
www.wayne-dalton.com<br />
Woodfold Manufacturing<br />
www.woodfold.com<br />
Professional Members Affiliated with the Rolling Door Division<br />
FM Approvals<br />
Scates, Inc.<br />
www.fmglobal.com www.scatesinc.com<br />
Miller Consulting<br />
Underwriters Laboratories<br />
469-633-0080<br />
www.ul.com<br />
High Performance<br />
Door Division<br />
Airlift Doors<br />
www.airliftdoors.com<br />
Assa Abloy Entrance<br />
Systems/Albany Door<br />
www.albanydoors.us<br />
CornellCookson<br />
www.cornellcookson.com<br />
Entrematic/Dynaco<br />
www.dynacodoor.us<br />
Gateway Industrial Products<br />
www.gatewayindustrial.com<br />
Hörmann<br />
www.hormann.us<br />
Lawrence Roll-Up Doors<br />
www.lawrencedoors.com<br />
Overhead Door<br />
www.overheaddoor.com<br />
Rite-Hite Doors<br />
www.ritehitedoors.com<br />
Rytec<br />
www.rytecdoors.com<br />
TNR Industrial Doors<br />
www.tnrdoors.com<br />
Door Operator &<br />
Electronics Division<br />
ADH Guardian<br />
www.adhguardianusa.com<br />
ASO Safety Solutions<br />
www.asosafety.com<br />
AutoGate<br />
www.autogate.com<br />
Automatic Technology<br />
www.ata-america.com<br />
BEA<br />
www.beasensors.com<br />
Bircher Reglomat<br />
www.bircherreglomat.com<br />
Dalian Seaside Door<br />
Controlling System<br />
www.seasidechina.com<br />
EMX Industries<br />
www.emxinc.com<br />
FEIG Electronic<br />
www.feig.de<br />
GfA Electromaten<br />
www.gfa-elektromaten.com<br />
GTO Access Systems<br />
www.gtoaccess.com<br />
Hörmann<br />
www.hormann.us<br />
LiftMaster<br />
www.liftmaster.com<br />
Manaras Opera<br />
www.manaras.com<br />
Marantec<br />
www.marantec.com<br />
Martec Access Products<br />
www.martecaccess.com<br />
Micanan Systems<br />
www.micanan.com<br />
Miller Edge<br />
www.milleredge.com<br />
Napoleon/Lynx<br />
www.lynx-nsw.com<br />
Optex Technologies<br />
www.ot-inc.com<br />
Overhead Door/Genie<br />
www.geniecompany.com<br />
Raynor<br />
www.raynor.com<br />
Skylink Group<br />
www.skylinkhome.com<br />
Sommer USA<br />
Vitector-Fraba<br />
www.sommer-usa.com www.fraba.com<br />
Techtronic<br />
Wayne Dalton<br />
www.ttigroupna.com www.wayne-dalton.com<br />
Telco Sensors<br />
www.telcosensors.com<br />
Transmitter Solutions<br />
www.transmittersolutions.com<br />
Upwardor<br />
www.upwardor.com<br />
U.S. Gear<br />
www.usgearcorp.com<br />
Gate Operator & Access<br />
Control Point Systems Division<br />
Ameristar Fence Products<br />
www.ameristarfence.com<br />
ASO Safety Solutions<br />
www.asosafety.com<br />
AutoGate<br />
www.autogate.com<br />
BEA<br />
www.beasensors.com<br />
Bircher Reglomat<br />
www.bircherreglomat.com<br />
DoorKing<br />
www.doorking.com<br />
EMX Industries<br />
www.emxinc.com<br />
FAAC International<br />
www.faacusa.com<br />
HySecurity<br />
www.hysecurity.com<br />
LiftMaster<br />
www.liftmaster.com<br />
Miller Edge<br />
www.milleredge.com<br />
Vitector-Fraba<br />
www.fraba.com<br />
Wallace International<br />
www.wallaceintl.com<br />
Associates Division<br />
Akzo Nobel Coatings<br />
www.akzonobel-ccna.com<br />
Arrow Tru-Line<br />
www.arrowtruline.com<br />
Becker Industrial Coatings<br />
www.beckers-bic.com<br />
Bradbury<br />
www.bradburygroup.com<br />
Brightsmith Coil Coaters<br />
www.brightsmithcoaters.com<br />
Canimex<br />
www.canimex.com<br />
Cleer Vision Tempered Glass<br />
www.cvtg.net<br />
Coilplus<br />
www.coilplus.com<br />
Continental Coatings<br />
www.continentalyca.com<br />
Dow Chemical<br />
www.dow.com<br />
Elton Manufacturing<br />
www.eltonmanufacturing.com<br />
Fehr Bros. Industries<br />
www.fehr.com<br />
FlexiForce<br />
www.flexiforceusa.com<br />
Foam Supplies<br />
www.foamsupplies.com<br />
Huntsman Corporation<br />
www.aralditeadhesives.com<br />
Industrial Spring<br />
www.industrialspring.com<br />
Interstate Steel<br />
www.interstatesteelco.com<br />
Iowa Spring<br />
www.iowaspring.com<br />
Kloeckner Metals<br />
www.kloecknermetals.com<br />
LP Corp<br />
www.lpcorp.com<br />
National Door Industries<br />
www.natdoor.com<br />
NCI Building Systems/<br />
Metal Coaters<br />
www.metalcoaters.com<br />
New Process Steel<br />
www.newprocesssteel.com<br />
Nucor Steel<br />
www.nucor.com<br />
PPG Industries<br />
www.ppgideascapes.com<br />
Precoat Metals<br />
www.precoatmetals.com<br />
Quanex<br />
www.quanex.com<br />
Randall Metals<br />
www.randallmetals.com<br />
Reed City Tool<br />
www.reedcitytool.com<br />
Re-Source Industries<br />
www.re-sourceind.com<br />
Royal Building Products<br />
www.royalbuildingproducts.com<br />
Ryerson<br />
www.ryerson.com<br />
Service Spring<br />
www.sscorp.com<br />
Steel Dynamics<br />
www.stld.com<br />
Titan Coatings<br />
www.titancoatings.com<br />
Torsion Source<br />
www.torsionsource.com<br />
Valspar<br />
www.valspar.com<br />
4 Door + Access Systems | Fall <strong>2017</strong>
“Working for Arrow Tru-Line means being<br />
part of a company that treats its employees<br />
like valuable members of a team. We offer<br />
outstanding benefits, because we believe in<br />
hiring outstanding people.”<br />
— Jill Jacoby<br />
Human Resource Director<br />
HIRING QUALITY.<br />
Arrow Tru-Line is committed to hiring top<br />
talent. If you are interested in joining our<br />
dynamic, growing company,<br />
contact us today.<br />
WE’RE THE<br />
HARDWARE GUYS.<br />
Arrow Tru-Line, Inc.<br />
(877) 285-7253 • ARROWTRULINE.COM
8products<br />
Our Top NewsLines Stories<br />
Entrematic introduces<br />
Amarr Garage<br />
Door Openers<br />
See page 8.<br />
Overhead Door<br />
launches extended-cycle<br />
rolling door<br />
See page 8.<br />
LiftMaster adds<br />
automatic garage<br />
door lock<br />
See page 8.<br />
26<br />
companies<br />
TNR acquired by Hörmann Group<br />
See page 26.<br />
Janus<br />
acquires Asta<br />
See page 26.<br />
6 Door + Access Systems | Fall <strong>2017</strong>
TORQUEMASTER ® PLUS<br />
Every year dozens of technicians are hurt installing or servicing torsion springs. Protect<br />
your most valuable asset by using TorqueMaster® Plus, Wayne Dalton’s exclusive<br />
counterbalance system that safely and cleanly contains the garage door springs inside<br />
a strong steel tube.<br />
RELIABLE PERFORMANCE<br />
12,000<br />
10,000<br />
8,000<br />
6,000<br />
4,000<br />
2,000<br />
0<br />
Spring Life Cycle Testing Results<br />
TorqueMaster ® Plus<br />
Industry Requirement<br />
(10,000 Cycles)<br />
Over the last 10 years, Wayne Dalton has cycle tested<br />
more than 250 TorqueMaster ® Plus springs. These<br />
tests show the average TorqueMaster ® Plus spring life<br />
cycle exceeds the minimum cycle life of 10,000 cycles<br />
specified by ANSI/<strong>DAS</strong>MA 102.<br />
On average TorqueMaster ® Plus exceeded the industry<br />
requirement by 15%.<br />
TorqueMaster ® Plus features enclosed springs, easy<br />
tension adjustment and anti-drop protection.<br />
Visit our website for more information<br />
wayne-dalton.com
NewsLines The Latest News In Our Industry<br />
products<br />
Overhead Door launches extended-cycle rolling door<br />
In July, Overhead Door announced EverServe, one of the industry’s first standard<br />
rolling door systems to feature a springless barrel design with integrated shafts and a<br />
500,000-cycle life. The three EverServe models (610S, 620S, and 625S) also provide<br />
improved security and serviceability, minimized downtime, and 25 times the standard<br />
door cycle life.<br />
“The innovative springless design eliminates the need for a counterbalance,<br />
creating longevity and reliability over an extended time without incurring the cost of<br />
unnecessary spring replacements and downtime,” said Jennifer Castro, rolling steel<br />
product manager.<br />
All models open and close at speeds up to 8"-12"/sec. They also feature a<br />
floor-level controller, universal components, a built-in braking mechanism, and a<br />
3-year, 500,000-cycle limited warranty. The EverServe doors are offered in sizes up<br />
to 20' x 20' in a variety of slat options and are available in gray, tan, white, or brown.<br />
www.overheaddoor.com<br />
Entrematic introduces Amarr Garage Door Openers<br />
In July, Entrematic launched the Amarr 840 and 860 residential garage door openers. Both<br />
models feature Smart Wi-Fi, sound-dampening DC motors, smartphone operability, and six<br />
levels of dimmable LEDs.<br />
The Amarr 860 provides a 24' diameter of downward-facing LED light, and both<br />
models come with a lifetime motor and<br />
belt warranty and Wi-Fi wall station. A<br />
downloadable app allows up to 10 users<br />
per opener, records the opening history<br />
by user and device, and allows users to<br />
operate their garage doors using Amazon<br />
Echo, Amazon Dot, Google Home, and<br />
IFTTT. www.entrematic.us<br />
LiftMaster adds automatic garage door lock<br />
In August, LiftMaster introduced its new Automatic Garage Door Lock, the industry’s first<br />
accessory deadbolt that works in tandem with select new LiftMaster openers. The lock<br />
installs easily and secures the door every time it closes. It works with new 8550W Elite<br />
Series, 8587W Elite Series, and 8360W Premium Series GDOs.<br />
“The Automatic Garage Door Lock increases sales opportunities for dealers by<br />
providing a cutting-edge security offering to bundle into a full package,” said John<br />
Villanueva, vice president and general manager.<br />
The lock acts like a deadbolt, rendering the garage door virtually impenetrable. An<br />
audible click is heard when the lock engages, assuring homeowners that the garage door is<br />
closed and secure. www.liftmaster.com<br />
New operator is 70<br />
percent smaller<br />
In August, Electric Torque Machines<br />
(ETM) announced its M-Series directdrive<br />
motor systems for commercial door<br />
operators. This proprietary motor system<br />
is 70 percent smaller than current operator<br />
drive systems, can reduce drive-system<br />
costs by 30 percent, uses 60 percent less<br />
electricity, and delivers advanced motioncontrol<br />
features.<br />
Typical operators that use gear<br />
reductions to create the necessary torque<br />
are bulky, require maintenance, are less<br />
efficient, and provide fewer door motion<br />
control<br />
features.<br />
ETM said<br />
its motors<br />
deliver<br />
5-10 times<br />
more continuous torque, even at very<br />
low speeds, often eliminating gearboxes.<br />
A 10-pound ETM system can replace a<br />
50-pound AC motor operator.<br />
They also reduce noise and<br />
maintenance costs, are easy to install,<br />
and are up to 30 percent less expensive<br />
than conventional geared systems. Other<br />
features include soft-start and -stop,<br />
user-settable door heights, and open/close<br />
speeds. Just one or two ETM systems can<br />
cover a wide range of commercial doors.<br />
www.etmpower.com<br />
8 Door + Access Systems | Fall <strong>2017</strong><br />
continued on page 10
SPECIALTY<br />
OVERHEAD<br />
OPERATOR<br />
ACCESS<br />
CONTROL<br />
COMPLETE<br />
CONFIDENCE.<br />
MONITORED<br />
PHOTO EYES<br />
LiftMaster ® continues to develop access<br />
solutions that work harder and smarter for<br />
your business. We test all of our products<br />
to work together as a complete system, for<br />
performance you can trust.<br />
Place your order today.<br />
Dealer.LiftMaster.com | 800.323.2276 | Customer.Service@LiftMaster.com<br />
Contact Your LiftMaster Sales Representative<br />
© <strong>2017</strong> LiftMaster All Rights Reserved
NewsLines The Latest News In Our Industry<br />
products<br />
Arm-R-Lite<br />
announces new<br />
aluminum and<br />
glass door<br />
In July, Arm-R-Lite announced<br />
its new Malibu Model aluminum<br />
and glass door. The door features<br />
multiple narrow section heights<br />
in wide panel widths. Panel<br />
options include of aluminum,<br />
perforated, and wire cloth or<br />
mesh, along with glazed sections<br />
of glass, acrylic, polycarbonate,<br />
insulated, and tempered glass.<br />
Arm-R-Lite’s Energy<br />
Efficiency Package, sloping<br />
bottom sections, and matching<br />
entrance doors are also available.<br />
www.arm-r-lite.com<br />
Midland launches FullView door<br />
In August, Midland Garage Door launched its new<br />
FullView line of sectional doors. Available in residential<br />
and commercial models, the doors feature customizable<br />
glass window designs, and color options and have an<br />
air-infiltration seal.<br />
FullView offers six glass designs and is available<br />
in widths up to 24'2". Residential doors are 2" thick,<br />
while commercial doors are available in either 2" or 3".<br />
www.midlandgaragedoor.com<br />
Overhead Door introduces all-glass garage door<br />
In August, Overhead Door launched Envy, a full-view, all-glass door with a<br />
frameless exterior. These custom-made doors can also be used for room dividers<br />
and patio doors in a variety of commercial (Model 522) and residential (Model 956)<br />
applications.<br />
The sections are made of 1/4" tempered glass attached to a hidden aluminum<br />
frame. Envy is available in five finishes, including mirrored gray, mirrored bronze,<br />
translucent black, opaque white, and opaque black. The doors are made for openings<br />
8'-18' wide and 7'-14' tall.<br />
Envy underwent rigorous safety and reliability testing, including exposure to<br />
extreme temperatures and user testing on homes. www.overheaddoor.com<br />
Wayne Dalton upgrades<br />
Advanced Performance doors<br />
In August, Wayne Dalton announced safety and<br />
security enhancements and an optimized design for<br />
its commercial Advanced Performance rolling doors<br />
and grilles. New features include a built-in brake<br />
mechanism, hand chain override, and a wireless,<br />
monitored safety edge. The upgrades apply to Models<br />
600 Grille, 800, and 800C.<br />
The hand chain override eliminates the traditional<br />
crank to open the door manually in a power outage. A<br />
wireless, monitored safety edge eliminates coil cords,<br />
and the built-in braking mechanism eradicates the need<br />
for the exterior drop-stop device. The opening speed of<br />
the door has increased from (up to) 20"/sec. to 24"/sec.<br />
www.wayne-dalton.com<br />
10 Door + Access Systems | Fall <strong>2017</strong><br />
continued on page 12
TAP INTO SMART.<br />
CONNECTED GARAGE<br />
DOOR OPENERS ARE THE<br />
MOST FREQUENTLY USED<br />
SMART HOME DEVICE. *<br />
With demand for connected-home solutions on<br />
the rise, our complete line of Wi-Fi ® garage<br />
door openers offers all the smart features that<br />
matter most to your customers.<br />
PLACE YOUR ORDER TODAY.<br />
8550W<br />
8355W<br />
Dealer.LiftMaster.com | 800.323.2276 | Customer.Service@LiftMaster.com<br />
Contact Your LiftMaster ® Sales Representative<br />
© <strong>2017</strong> LiftMaster All Rights Reserved<br />
Wi-Fi ® is a registered trademark of Wi-Fi Alliance<br />
*“Research:<br />
Connected Garage Door Opener the Most Frequently Used Smart Home Device,” Security Sales & Integration, last<br />
modified May 12, 2016, http://www.securitysales.com/article/research_connected_garage_door_opener_the_most_frequently_<br />
used_smart_home_d/Parks_Associates/.
NewsLines The Latest News In Our Industry<br />
products<br />
Marantec launches light<br />
commercial trolley operator<br />
In September, Marantec launched Synergy LC,<br />
its light-duty commercial operator. Synergy<br />
LC is rated at 20 cycles/hour and<br />
supports door sizes up to 168 sq. ft.<br />
Standard features include photo eyes,<br />
programmable timer-to-close, and<br />
extendable LED lighting.<br />
The heavy-duty belt rail is available in 7', 8', 10', 12', and 14'. To<br />
eliminate shipping damage and reduce freight costs, the 10'-14' rails<br />
consist of a pre-assembled and pre-tensioned two-piece C-channel system<br />
with an easy-to-assemble steel connector. www.marantec.com<br />
Midland Door Solutions introduces<br />
Architectural doors<br />
In July, Midland Door Solutions<br />
announced its custom Architectural<br />
doors that can open up large spans of<br />
wall to enhance exterior traffic flow<br />
or divide interior spaces.<br />
Midland designs the doors to<br />
meet nearly any size specifications.<br />
Finish options range from frosted<br />
and etched glass to cedar siding<br />
and an aluminum facade. The doors<br />
come in hydraulic lift or bi-fold<br />
styles. Operating and lifting systems<br />
are concealed, resulting in clean<br />
lines and enhanced headroom.<br />
Midland designs its Architectural<br />
doors—like all of its doors—with<br />
optional safety switches and a 5-to-1<br />
safety factor to exceed expected<br />
loads. The doors are available in custom colors, made with heavy-duty<br />
steel, and come with a 3-year warranty. www.midlanddoorsolutions.com<br />
Wayne Dalton produces its<br />
largest powder-coated rolling<br />
steel door<br />
In June, Wayne Dalton’s largest rolling steel door,<br />
Model 800 Titan, was installed by Stokes Equipment<br />
at the Atlantic City Convention Center. The door<br />
is 54' x 20'4" and weighs about 19,000 lbs., but the<br />
Titan can get as big as 70' x 90'.<br />
The door is powder coated to protect against the<br />
salty air of the nearby Atlantic Ocean. This door is<br />
designed for a 31 PSF wind load to withstand wind<br />
speeds of 100+ mph, and it includes a standard Roller<br />
WindLock that allows doors to be operated during<br />
intermediate winds. www.wayne-dalton.com<br />
CornellCookson unveils tube motor operator<br />
In August, CornellCookson announced its AlarmGard Tube Motor Operator, which connects directly into a building’s<br />
alarm system without fusible links and wires. Concealed inside a new shaft assembly design, the operator works well in<br />
applications with tight spaces, reducing the clearance requirements by half.<br />
The AlarmGard Tube Motor Operator features auto-reset and selectable auto-open and is available with or without<br />
battery backup. Rated for up to 10 cycles/day, it is compliant with UL 325, and its motor is UL 864 listed.<br />
Electrical connections from the operator to the wall-mounted control panel are plug and play, and it includes an<br />
internal fail-safe release device and internal centrifugal governor. Easy to install, it can operate a fire door or shutter up to<br />
approximately 120 sq. ft. and requires 115V/50 Hz or 230V/60 Hz power and 24V alarm input. www.cornellcookson.com<br />
12 Door + Access Systems | Fall <strong>2017</strong><br />
continued on page 14
DOOR<br />
OPERATOR<br />
GREAT TEAMS<br />
WORK TOGETHER<br />
RED/GREEN<br />
LIGHT<br />
3-BUTTON<br />
STATION<br />
DUAL LIGHT<br />
CURTAINS<br />
PHOTO<br />
EYES<br />
To place an order, visit Dealer.LiftMaster.com,<br />
call Customer Care at 800.323.2276 or contact<br />
your LiftMaster Sales Representative.<br />
LiftMaster ® -sponsored driver Kasey Kahne depends<br />
on his team for a safe and successful race. Our team<br />
of commercial door operators and accessories works<br />
together to provide your customers with a complete<br />
safety solution. So they stay on track.<br />
© <strong>2017</strong> LiftMaster All Rights Reserved<br />
© <strong>2017</strong> Hendrick Motorsports, LLC.
NewsLines The Latest News In Our Industry<br />
products<br />
Garaga adds<br />
a new garage<br />
door model<br />
In June, Garaga added<br />
the Shaker NH-LP model<br />
for its Force Series of<br />
2"-thick garage doors,<br />
which includes the 3-layer<br />
insulated door (TriForce),<br />
the 2-layer insulated door<br />
(DualForce), and the<br />
1-layer non-insulated door<br />
(UniForce).<br />
The Shaker NH-LP is mostly used for carriage house and Craftsman home<br />
designs. The embossment is 40-1/2" x 15", and decorative hardware and<br />
decorative windows are available. www.garaga.com<br />
Midland introduces ColorSelect<br />
In August, Midland Garage Door announced its ColorSelect option, a custom<br />
paint process that uses the Sherwin Williams and RAL color libraries to offer<br />
over 3,800 color options. The colors can be applied to garage doors, window<br />
frames, and inserts.<br />
The process takes place in Midland’s plant and uses a Polane Solar Reflective<br />
Polyurethane Enamel paint with a durable, heat-repelling coating. ColorSelect<br />
comes with a 5-year limited warranty. www.midlandgaragedoor.com<br />
Safe-Way announces<br />
two new doors<br />
Ambient<br />
In June, Safe-Way Door announced the addition of<br />
its new Model 89 to the Ambient line of residential<br />
and commercial doors. Ambient doors are made with<br />
a high-density polyurethane core for an R-Value of<br />
17.68. The Model 89 features a unique panel design<br />
and a growing list of color and design options.<br />
Also introduced was the Ventana collection of<br />
aluminum and glass residential and commercial garage<br />
doors, available in multiple color and window options.<br />
www.safewaydoor.com<br />
Ventana<br />
C.H.I. adds gray and black<br />
In June, C.H.I. Overhead Door announced two new standard color options,<br />
gray and black, for its Model 3216 thermally broken insulated commercial steel<br />
door. With these additions, the standard colors for Model 3216 are now white,<br />
brown, almond, sandstone, gray, and black.<br />
Model 3216 doors have earned the IECC (International Energy<br />
Conservation Code) certification for operable fenestrations. www.chiohd.com<br />
14 Door + Access Systems | Fall <strong>2017</strong><br />
Raynor announces new color<br />
and window options<br />
In August, Raynor announced new colors and window<br />
options. The Advantage Series line will now feature the<br />
same colors and window options as the Aspen Series.<br />
In addition, the new VersaView window for 2"<br />
Aspen Series doors offers the option to place windows in<br />
any location on the doors. www.raynor.com<br />
continued on page 16
ONE YEAR<br />
WARRANTY!<br />
Only Warranted Angle<br />
Shear in the Garage<br />
door Industry.<br />
SUPER - DUTY<br />
ANGLE SHEAR<br />
• Powder Coated For Durability.<br />
• Cutting Blades Manufactured From Heat<br />
Treated Steel.<br />
• Zinc Plated Fasteners.<br />
• For Residential and Commercial Grade<br />
Steel Up to 2” x 2” 12 Gauge Punched<br />
Angle.<br />
LUBRICANTS & HAND WIPES<br />
100 – Glass Cleaner (NEW)<br />
200 – Citrus Degreaser (NEW)<br />
400 – Best Multi-purpose lube<br />
in the industry<br />
600 – Moli-Lube<br />
800 – Food Grade (NEW)<br />
900 – “Aero” Lubri-Spray<br />
1000 – Med. Viscosity Silicone Lube<br />
National Door is the<br />
largest lube supplier<br />
to the garage door<br />
industry!<br />
ASK ABOUT OUR<br />
PRIVATE LABEL<br />
LUBE PROGRAM!<br />
Features Adjustable<br />
Spray Nozzle.<br />
• H.D. WIPES – Waterless,<br />
Leave No Residue.<br />
National Door Industries, Inc.<br />
6310 Airport Frwy., Fort Worth, Texas 76117<br />
Proudly<br />
Made in<br />
USA<br />
www.natdoor.com • For more information: (800) 628-3667 • (817) 834-7300
NewsLines The Latest News In Our Industry<br />
products<br />
LiftMaster announces new traffic and parking<br />
systems product line<br />
In June, LiftMaster announced the launch of a full line of manual and motorized<br />
traffic and parking solutions, as well as manual barrier gates and other accessories.<br />
LiftMaster’s Cobra System of manual traffic and parking systems offers both<br />
in-ground and surface-mounted configurations that are mechanically activated to<br />
allow traffic to flow in a single direction with a counterbalanced backup system.<br />
The new motorized systems feature in-ground and surface-mounted<br />
configurations, allowing unrestricted passage to authorized vehicles by<br />
electromechanically moving the teeth up and down. The modular system can be<br />
installed in new or existing facilities and easily integrated with multiple access<br />
control options.<br />
The new manual swing and lift barrier gates offer non-motorized traffic<br />
control for unmanned entrances that do not require credentialed access. Warning<br />
signs, signal lights, heaters, and speed bumps are available. www.liftmaster.com<br />
CornellCookson<br />
announces ControlGard<br />
In August, CornellCookson announced the<br />
ControlGard Braking Chain Hoist operator,<br />
featuring an integral braking system.<br />
ControlGard moves the door only when the<br />
user is actively pulling the chain.<br />
The operator offers several advantages<br />
over standard<br />
chain hoists,<br />
including<br />
enhanced safety,<br />
improved door<br />
life, compact<br />
design (requiring<br />
about 3-1/2" of<br />
side clearance),<br />
ease of use, and<br />
varying opening<br />
options without<br />
the need for a chain keeper.<br />
The ControlGard Braking Chain Hoist<br />
operator can be retrofitted onto any existing<br />
Cornell/Cookson chain-operated rolling<br />
door as well as any other manufacturer’s<br />
chain-operated rolling or sectional door. The<br />
retrofit installation takes less than an hour.<br />
www.comelliron.com<br />
Wayne Dalton launches new options<br />
In July, Wayne Dalton introduced the Impact Section and Simple Install System<br />
for commercial sectional doors. The Impact Section replaces a traditional bottom<br />
section to protect the door from forklift damage and other traffic, reducing<br />
downtime and minimizing costly repairs. The Simple Install System allows one<br />
person to install, quickly and easily, several doors of the same size.<br />
The impact-resistant Impact<br />
Section can suit multiple door<br />
thicknesses and includes hinge<br />
and section adapters for a custom<br />
fit. The sections, made of an<br />
expanded polystyrene core and<br />
a rugged composite skin, can be<br />
installed on several models of<br />
Sectional Steel, ThermoMark,<br />
and Thermospan doors. The<br />
panels are available in 21" and<br />
24" sections in widths from 8'2"<br />
to 16'2".<br />
The Simple Install System, containing a single-piece vertical track and<br />
simplified hardware, offers a price deduction for competitive bidding. The Simple<br />
Install System is exclusively available on certain Sectional Steel models in widths<br />
from 8'0" to 10'2" and 9'1" or 10'1" in height. A minimum of 10 garage doors is<br />
required per order. www.Wayne-Dalton.com<br />
16 Door + Access Systems | Fall <strong>2017</strong><br />
LiftMaster expands gate<br />
hardware line<br />
In June, LiftMaster launched a more robust<br />
gate hardware line for heavy-duty and highcycle/high-capacity<br />
applications. The line<br />
includes roller cage bearing, sealed roller<br />
bearing, and machined block hinges, as well<br />
as wheels, guide<br />
rollers, and other<br />
components.<br />
The roller cage<br />
bearing hinges,<br />
available in several<br />
models, feature a<br />
hardened-steel, roller<br />
cage, needle-bearing system that provides<br />
five times the weight-bearing surface of<br />
standard hinges. They also provide even<br />
weight distribution throughout the swing of<br />
the gate.<br />
The new adjustable sealed roller bearing<br />
hinges allow up to 0.5" of adjustability in<br />
the yoke and are available in either 100<br />
percent aluminum or a combination of<br />
aluminum and steel. The expanded line<br />
of machine block hinges includes a new<br />
heavy-duty steel model that is rated for<br />
5,000 lbs./pair. www.liftmaster.com<br />
continued on page 18
www.rwdoors.com |<br />
/rwdoors
NewsLines The Latest News In Our Industry<br />
products<br />
Overhead Door launches highspeed<br />
door with flexible bottom<br />
In June, Overhead<br />
Door added RapidFlex<br />
Model 990 to its line of<br />
flexible-bottom highspeed<br />
doors. The new<br />
990 features a flexible<br />
breakaway bottom<br />
bar that minimizes<br />
damage, a detachable<br />
bottom seal, and<br />
patent-pending curtain<br />
lock that enables doors to be repaired quickly on site, unlike<br />
traditional zippered doors.<br />
The detachable bottom seal is available exclusively on<br />
RapidFlex Model 990. The curtain lock is available only on<br />
RapidFlex Models 990 and 991.<br />
These interior fabric doors are available up to 12' x 12',<br />
come in four standard color options (red, blue, white, and<br />
gray), and are made of two lightweight layers of PVC-coated<br />
polyester with one layer of polyester weave. Optional 20"-high<br />
windows are available. www.overheaddoor.com<br />
EMX offers increased protection<br />
for photo eye<br />
In July, EMX added a<br />
protective hood for the<br />
IRB-RET, its UL 325<br />
retroreflective photo eye.<br />
The new industrial-strength<br />
hood protects against the<br />
elements and prevents<br />
damage from accidental<br />
contact.<br />
The IRB-RET-HD is<br />
constructed of zinc-plated<br />
steel with a black powdercoated<br />
finish and is easily<br />
installed by using the photo<br />
eye’s existing mounting<br />
holes. EMX marks its 30th<br />
anniversary in <strong>2017</strong>.<br />
www.emxinc.com<br />
Guardian introduces new 3/4-HP<br />
opener and I-beam rails<br />
In June, Guardian Access & Door<br />
Hardware announced two products:<br />
the model 428, a new garage<br />
door opener with a 3/4-HP<br />
AC motor, and a heavyduty<br />
I-beam rail. The 428 is<br />
designed to be paired with the<br />
I-beam rail and can lift the<br />
heaviest carriage house<br />
door or full-view<br />
doors.<br />
The 428<br />
is directly<br />
compatible with<br />
any HomeLink<br />
version and can be<br />
configured with a chain or belt, T-rail, C-rail, or I-beam rail. It<br />
is backed with a lifetime motor warranty.<br />
The I-beam rail provides maximum load strength. Supplied<br />
with chain drive, the I-beam rail is available in 7', 8', 10',<br />
12', and 14' lengths and can be used interchangeably with all<br />
Guardian openers. www.adhguardian.com<br />
18 Door + Access Systems | Fall <strong>2017</strong><br />
Overhead Door launches<br />
new impact section<br />
In June, Overhead Door introduced a new Impact Section for<br />
its commercial and industrial Sectional Steel and Thermacore<br />
door models. The Impact Section replaces a traditional bottom<br />
section to protect the door from forklift damage and other<br />
traffic, reducing downtime and minimizing costly repairs.<br />
The impact-resistant Impact Section can suit multiple<br />
door thicknesses and includes hinge and section adapters for<br />
a custom fit. The sections, made of an expanded polystyrene<br />
core and a rugged composite skin, can be installed on several<br />
models of Sectional Steel and Thermacore doors. The panels<br />
are available in 21" and 24" sections in widths from 8'2" to<br />
16'2". www.overheaddoor.com<br />
continued on page 20
No matter how you slice it,<br />
we help you make better products.<br />
TM<br />
Industrial Strength<br />
Adhesive<br />
Polyurethane Foam<br />
Insulation<br />
foam<br />
Whether you manufacture with polyurethane foam or EPS/XPS board,<br />
Foam Supplies has cost effective, environmentally responsible<br />
products to help you make quality doors.<br />
Better Products. Better for the Environment.<br />
www.foamsupplies.com
NewsLines The Latest News In Our Industry<br />
products<br />
Denco adds rolling steel weatherseal<br />
In July, Denco added four rolling steel weatherseals to its product<br />
offering. Manufactured by Advanced Plastic, the rolling<br />
steel bottom seal, rolling steel header seal, 12" hood<br />
baffle seal, and clip-on guide seal in various lengths<br />
are stocked in the Denco warehouse for immediate<br />
shipment. www.dencodoorstuff.com<br />
Schweiss Doors introduces wind pin<br />
In August, Schweiss Doors announced its new wind pin for hydraulic doors. The pin locks the<br />
door to the building, providing a structural link that helps the door resist negative wind loads.<br />
Until now, locking in wind pins was a manual operation. The newly engineered automatic<br />
hydraulic wind pin is locked by pushing the up/down control button or remote opener to open<br />
or close your door securely and set the wind pin in place. www.schweissdoors.com<br />
continued on page 22
Your Local Supplier.<br />
Always Around the Corner.
NewsLines The Latest News In Our Industry<br />
products<br />
Fehr adds wireless<br />
jobsite speaker<br />
In April, Fehr Bros. introduced the Klein Tools<br />
AEPJS1 Wireless Jobsite Speaker. This powered<br />
speaker provides 5 watts of high-quality sound for<br />
smartphones,<br />
tablets,<br />
computers,<br />
and other<br />
audio devices<br />
via a wireless<br />
Bluetooth<br />
connection or<br />
wired auxiliary<br />
input.<br />
With<br />
the built-in<br />
speakerphone, users<br />
can answer phone calls<br />
hands-free. The AEPJS1 can be magnetically<br />
attached to any steel surface. www.fehr.com<br />
SafedoorPM now includes residential<br />
garage doors<br />
As of June, SafedoorPM’s software application now includes residential<br />
garage doors in addition to commercial/industrial door and dock systems.<br />
SafedoorPM’s mobile app allows technicians to record preventive<br />
maintenance (PM) work, attach photographs and notes, and access<br />
detailed PM work plans. At the office, service coordinators use the<br />
software’s Dealer Portal to schedule, track, and manage PM work,<br />
with the ability to offer customers cloud access to their PM records.<br />
www.safedoorpm.com<br />
FEELING<br />
LOST<br />
IN THE<br />
CROWD?<br />
North Central Door is selective<br />
with the dealers we partner<br />
with, working together to<br />
ensure success and build a<br />
winning relationship.<br />
800-677-8431<br />
www.northcentraldoor.com/dealers<br />
www.northcentraldoor.com<br />
22 Door + Access Systems | Fall <strong>2017</strong>
NewsLines The Latest News In Our Industry<br />
people<br />
Bardowell joins<br />
Micanan<br />
In August, Roy Bardowell joined<br />
Micanan Systems’ tech support<br />
team to assist dealers in installing<br />
and servicing Micanan operators.<br />
In the door industry for 45<br />
years, Bardowell is a Certified Door<br />
Dealer Consultant (CDDC) and an<br />
experienced CDO (Commercial<br />
Door Operator) technician and<br />
trainer. He received the IDEA<br />
Commitment to Excellence<br />
award in 2008 and IDA’s Jerry R.<br />
Reynolds Volunteer Service award<br />
in <strong>2017</strong>.<br />
Bardowell<br />
Guardian adds new sales position for Midwest<br />
In August, Guardian Access<br />
& Door Hardware announced<br />
that Steve Millar had been<br />
appointed to the newly<br />
created position of territory<br />
manager responsible for sales<br />
in about 10 North Central and<br />
Midwestern states.<br />
Millar understands all<br />
aspects of running a garage<br />
door business, having run his<br />
own door company. He has Millar<br />
also held several positions in<br />
operations and management for North Shore Commercial Door. Millar is a Certified<br />
Door Dealer Consultant.<br />
Haas Door expands westward<br />
In August, Haas Door announced that it is<br />
extending its footprint in the western states with<br />
the hiring of industry veteran Steve Keller as a<br />
regional sales manager. “We’ve had requests from<br />
mountain and southwestern states to offer our<br />
expansive product offering,” said Kent Nafziger,<br />
vice president, marketing.<br />
The immediate focus of Keller’s work will be<br />
in Colorado, New Mexico, Texas, and Wyoming.<br />
Keller brings experience with Cornell, Cookson,<br />
and Raynor in similar sales roles.<br />
Keller<br />
Door + Access Systems | Fall <strong>2017</strong> 25
NewsLines The Latest News In Our Industry<br />
companies<br />
TNR acquired by Hörmann Group<br />
On Aug. 9, TNR Industrial Doors, a manufacturer of commercial and industrial high<br />
performance doors in Barrie, Ontario, was sold to the Hörmann Group.<br />
“Becoming part of the Hörmann Group is a very promising step for the future<br />
of TNR,” said Cathy Buckingham, TNR’s president and CEO. “Hörmann has worldclass<br />
engineering departments that will help us accelerate our product development<br />
and improvements. We are convinced that all of our customers will benefit from<br />
(the purchase).”<br />
Buckingham said that TNR’s management team, operations, customer service, and<br />
sales force will continue to operate as they have in the past, and she will remain as<br />
president and CEO.<br />
Established in 1935, the Hörmann Group is one of the largest door manufacturing<br />
companies in the world. Headquartered in Germany, Hörmann has manufacturing<br />
operations and sales offices in 30 countries worldwide.<br />
Clopay Avante named top 100 product<br />
In the August issue of Professional Remodeler<br />
magazine, Clopay’s Avante Collection aluminum<br />
and glass garage door was named one of the Top<br />
100 Products of <strong>2017</strong>.<br />
The magazine’s Top 100 list comes from<br />
reader engagement in the doors, windows, building<br />
materials, fixtures, and fittings that have appeared<br />
in the magazine over the past 12 months,<br />
determining which products have generated the<br />
strongest interest.<br />
Clopay began marketing the Avante for<br />
residential applications in 2004, when contemporary<br />
garage door design options were extremely limited. More than a decade later, it<br />
continues to attract attention from architects and builders.<br />
Janus acquires Asta<br />
In August, Janus International announced<br />
the acquisition of Asta Door, a supplier<br />
of rolling door products throughout the<br />
United States.<br />
Asta will continue to operate<br />
as a stand-alone company. The<br />
planned relocation of Asta’s primary<br />
manufacturing facility and headquarters<br />
to Cartersville, Ga., from Acworth, Ga.,<br />
will continue, with completion slated for<br />
early 2018.<br />
“We are committed to the company’s<br />
continued growth and prosperity,” said<br />
David Curtis, Janus president and CEO.<br />
“We will look for synergies between both<br />
firms and do our best to take full advantage<br />
of them; however, we do not foresee any<br />
changes in operations for either company<br />
moving forward.” Asta will continue to<br />
be led by the current president, James C.<br />
French III.<br />
Wayne Dalton named<br />
#1 in study<br />
In June, Wayne Dalton announced<br />
that it had been recognized by Builder<br />
Magazine’s <strong>2017</strong> Brand Use Study as<br />
the #1 provider of quality garage doors.<br />
In its 20 years, the report has become<br />
one of the most anticipated industry<br />
resources for trends and brand and<br />
product information.<br />
The <strong>2017</strong> Brand Use Study focused<br />
on 51 categories of the home. More<br />
than 900 qualified builders, developers,<br />
and general contractors participated in<br />
the survey, which examined decisionmakers’<br />
involvement in product<br />
selection.<br />
Clopay Doors featured on Idea House<br />
The October issue of This Old House magazine will feature Clopay Canyon Ridge<br />
Collection Limited Edition Series faux wood garage doors on the magazine’s <strong>2017</strong><br />
Idea House, a unique coastal home in South Kingstown, R.I. Marathon Door and<br />
Glass in Hopedale, Mass., managed the installation.<br />
The three-story home highlights innovative building techniques and durable,<br />
weatherproof, energy-efficient materials for coastal building. The home was also<br />
to be revealed online at thisoldhouse.com on Sept. 15 and is to appear on several<br />
episodes of “This Old House” on PBS this fall.<br />
26 Door + Access Systems | Fall <strong>2017</strong><br />
continued on page 28
AC is Out,<br />
Lights are Off…<br />
at Least You’re Still Secure<br />
With DKS Battery Backup and Solar Power,<br />
Your Gate System Won’t Be Compromised Because of a Power Outage<br />
10- and 20-watt panels Model 6005 Model 6524<br />
Model 9024<br />
The newest DKS DC Gate Operators are a great option where backup<br />
power is critical, as they’re designed to keep running when AC power<br />
has been lost. The solar power version is ideal in applications where AC<br />
power is unavailable, with the option to add your own solar system for<br />
power, or you can use the DKS solar kit.<br />
These 24 volt DC Gate Operators offer versatile and safe operation, and<br />
are ideally suited for residential or commercial applications.<br />
6005 6524 9024<br />
Gate type Swing Swing Slide<br />
Max gate length 14' 16' 40'<br />
Max gate weight 500 Lbs 800 Lbs 1000 Lbs<br />
AC compatible 115 VAC 115/230 VAC 115/230 VAC<br />
DC compatible 24 VDC 24 VDC 24 VDC<br />
Back-up Cycles 100 150 150<br />
For more information:<br />
doorking.com/dcgate<br />
Parking Control Access Control Telephone Entry Gate Operators<br />
800-673-3299 info@doorking.com Member: AFA, <strong>DAS</strong>MA, NAA, IDA, NOMMA, NPA, SIA, SSA, CANASA
NewsLines The Latest News In Our Industry<br />
companies<br />
Overhead Door featured in Idea House<br />
In the August issue of Southern Living magazine, Overhead Door had two<br />
garage doors featured in the <strong>2017</strong> Southern Living Idea House in Bald Head<br />
Island, N.C. The 3,300-sq.-ft. Idea House showcases the latest residential<br />
design ideas.<br />
Overhead Door<br />
of Wilmington<br />
installed the<br />
custom mahogany<br />
wood-finished<br />
doors. The garages<br />
will be used<br />
exclusively for golf<br />
carts, as cars are<br />
not allowed on<br />
the island.<br />
Service Spring hosts LiftMaster seminar<br />
On July 19, Service Spring hosted<br />
its seventh annual educational<br />
seminar at the corporate office<br />
in Maumee, Ohio. The event,<br />
featuring presentations from<br />
LiftMaster, was attended by 11<br />
people from various companies<br />
and was streamed live to over<br />
300 viewers, including several<br />
who viewed at Service Spring<br />
in Orlando.<br />
Topics discussed included residential connectivity, gate and<br />
From left: Lauren Johnson, Luke Krombach, and<br />
Sherry Johnson, all of LiftMaster<br />
perimeter access, commercial connectivity, and safety. View the<br />
seminar at https://livestream.com/accounts/7186242/events/7526049.<br />
Delden donates doors for St. Jude projects<br />
In August, Delden<br />
announced that<br />
it had recently<br />
provided the<br />
garage doors<br />
and openers for<br />
St. Jude Dream<br />
Home projects<br />
in St. Louis and<br />
Springfield, Mo.<br />
The doors were<br />
installed by Renner Supply of Kansas City, Mo.<br />
The homes feature Delden Vintage Plus and Amarr Classica doors and wallmount<br />
garage door openers from LiftMaster’s Elite Series 8500.<br />
LiftMaster HGTV campaign<br />
promotes new door lock<br />
From August through October, LiftMaster is<br />
promoting its new Automatic Garage Door Lock in<br />
an advertising campaign on HGTV television and<br />
digital properties.<br />
The campaign includes over 200 television<br />
commercials on HGTV programs such as “Property<br />
Brothers,” “Love It or List It,” and “House<br />
Hunters.” Digital advertising consisting of banner<br />
ads and videos will be also featured on HGTV.com.<br />
LiftMaster will also have products featured in<br />
an episode of “House Hunters Renovation,” on the<br />
“House Hunters Renovation” page, and through an<br />
exclusive garage sponsorship on HGTV.com.<br />
Amarr doors featured on<br />
“Garage Rehab”<br />
On Aug. 30, three Amarr 3552 garage doors<br />
appeared on “Garage Rehab,” a television series<br />
on the Discovery Channel. The doors were<br />
installed on an innovative garage design at a<br />
facility in New Caney, Texas, a suburb<br />
of Houston.<br />
The Amarr doors featured a black anodized<br />
frame, 1/8-inch clear tempered glass, and extra<br />
struts for wind-load protection and security.<br />
28 Door + Access Systems | Fall <strong>2017</strong><br />
continued on page 30
Want to know what<br />
makes<br />
DIFFERENT?<br />
Let our dealers tell you about their business<br />
experience with us.<br />
WWW.GARAGA.COM/HAPPY<br />
Contact Daniel Boulanger 1-866-658-9858
NewsLines<br />
companies<br />
Stylecraft <br />
Genuine Stylecraft Insert Trim<br />
Adds Lasting Beauty To Any Home<br />
TM<br />
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Design Trim<br />
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Carriage Door<br />
H A R D W A R E<br />
Adds An Old World Or Rustic<br />
Look To Any Garage Door<br />
TM<br />
Cable Safe<br />
New!<br />
Patent Pending<br />
Serving the industry for<br />
OVER 40 YEARS<br />
NATIONAL DOOR INDUSTRIES, INC.<br />
Fort Worth, Texas<br />
1-800-628-3667<br />
www.natdoor.com<br />
30 Door + Access Systems | Fall <strong>2017</strong><br />
Eliminates<br />
dislodgement<br />
of torsion<br />
spring lift<br />
cables.<br />
Commercial/Residential Cable Tensioning<br />
Device. Works exceptionally<br />
well with Jackshaft Operators.<br />
Overhead Door featured on HGTV show<br />
In August, Overhead Door announced that it has returned for a second<br />
consecutive year of HGTV’s “Desert Flippers,” providing doors for two<br />
homes in Palm Springs, Calif.<br />
The doors, with openers, were installed by Overhead Door<br />
Company of the Desert.<br />
Before<br />
After<br />
Re-Source contest winner sails to<br />
the Caribbean<br />
Larry and Tracy Coney<br />
In October 2016, Re-Source<br />
Industries awarded Larry<br />
Coney Jr. of Coney’s Garage<br />
Door of Conway, Ark., a<br />
Caribbean cruise for two as<br />
part of Re-Source’s 15-year<br />
anniversary promotion.<br />
The recently completed<br />
<strong>2017</strong> cruise, valued at up to<br />
$2,500, took Larry and Tracy Coney to Roatan, Honduras, Belize,<br />
and Cozumel.<br />
Clopay extends makeover contest<br />
In August, Clopay announced that it was extending its<br />
imagineNation Makeover Contest through 2018. The contest was<br />
scheduled to end in December, but Clopay decided to continue it<br />
through Dec. 31, 2018, based on the growing number of entries and<br />
positive feedback from customers.<br />
Launched in June<br />
2016, the contest asks<br />
homeowners who have<br />
replaced their garage<br />
doors or entry doors to<br />
submit before-and-after<br />
photos for a chance to<br />
win $1,000. One winner<br />
is chosen each month.<br />
The installing Clopay<br />
dealer also wins $250 if<br />
their customer’s home<br />
is selected. All entries<br />
are featured on the<br />
imagineNation page at<br />
clopaydoor.com.<br />
July winner<br />
continued on page 32
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NewsLines The Latest News In Our Industry<br />
companies<br />
Foam Supplies celebrates<br />
45 years<br />
Foam Supplies (FSI) is<br />
marking its 45th anniversary<br />
in <strong>2017</strong>. Founded in 1972<br />
by David G. Keske, Foam<br />
Supplies is now a global<br />
enterprise with two U.S.<br />
manufacturing facilities and<br />
six international companies.<br />
As the world transitions away from using<br />
HCFCs and HFCs in insulation, FSI has the products<br />
to meet both regulatory requirements and consumer<br />
demands.<br />
Wayne Dalton to be featured in showhouse<br />
From Sept. 23 to Oct. 22, four Wayne Dalton (Model 8850) aluminum<br />
garage doors will be featured in Traditional Home’s first-ever Dallas<br />
Decorators Showhouse. The 8,000-sq.-ft. home in Southlake, Texas, used<br />
input from “Queen of Bling” HGTV star Donna Moss and others who<br />
offered their<br />
interpretations of<br />
classic Texas style.<br />
A portion of<br />
proceeds from<br />
the Showhouse<br />
tours will go to<br />
the nonprofit<br />
Alzheimer’s<br />
Association of<br />
North Central<br />
Texas.<br />
Delden named to top companies in KC<br />
This summer, the Kansas City Business Journal (KCBJ) ranked<br />
Delden Mfg. at number 144 in its latest list of Kansas City’s Top<br />
Private Companies.<br />
The company has more than 100 employees in its six distribution<br />
centers throughout the Midwest, with door centers in Kansas City,<br />
St. Louis, Springfield, Mo., Camdenton, Mo., Wichita, Kan., and<br />
Des Moines, Iowa. Founded in 1964, the company now serves more<br />
than three generations of customers.<br />
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32 Door + Access Systems | Fall <strong>2017</strong>
Putting you back in control<br />
Providing innovation to attract the active homeowner<br />
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9732 Alburtis Ave<br />
Santa Fe Springs, CA 90670<br />
info@adhguardian.com
NewsLines The Latest News In Our Industry<br />
internet/technology<br />
RAY-RT<br />
MONITORED<br />
REFLECTIVE PHOTO EYE<br />
Safe-Way Door announces a new website<br />
In June, after months of<br />
development, Safe-<br />
Way Door announced<br />
the launch of its new<br />
website. The site<br />
features an improved<br />
dealer locator and an<br />
improved door designer.<br />
The new site is built<br />
on a responsive and editable platform. Safe-Way can quickly and easily make updates as<br />
its product list expands. The site is easily navigated on smartphones and tablets.<br />
Polarized Beam<br />
for Maximum Reliability<br />
Overhead Door launches DoorView App<br />
In July, Overhead Door announced<br />
DoorView, an iPad app that uses an<br />
actual image of the user’s home exterior<br />
to envision hundreds of potential garage<br />
door designs on the home. Once the app<br />
is downloaded free from the iTunes App<br />
Store, no internet connection is necessary<br />
to use the visualizer.<br />
The app allows users to customize<br />
and enhance the garage door with many<br />
options, including styles, windows, door colors, overlay colors, trim colors, handles,<br />
and accessories. DoorView can also share the personalized design with others via email<br />
and send it to a local Ribbon Distributor.<br />
Retro-Reflective Technology,<br />
No Batteries Needed<br />
Significantly Reduces<br />
Installation Time<br />
NEMA 4X Rated for<br />
Harsh Environments<br />
UL325 Recognized<br />
High Range<br />
Haas Door website enhancements<br />
In July, Haas Door announced updates to its company website<br />
to add enhancements and make it more mobile friendly.<br />
Updates include a new blog section with updated<br />
product and company information, plus links<br />
to Haas Door resources such as HaasCreate,<br />
HaasConnect, HaasWorx, DoorFinder, and<br />
a dealer locator. The site also features much<br />
new photography that displays new colors and options, along with a new human resources<br />
section that includes job openings.<br />
www.vitector.com<br />
FRABA Inc.<br />
1800 East State Street, Suite 148 Hamilton,<br />
NJ 08609-2020, USA<br />
T +1-609-750-8705, F +1-609-750-8703<br />
www.vitector.com, info@vitector.com<br />
BD Loops offers video series<br />
In June, BD Loops announced its new Loop Talk<br />
YouTube video series. The educational videos provide information on many issues,<br />
such as the importance of tinning and soldering loop lead-ins, inductance loops, loop<br />
troubleshooting, installation, loop testing, how-to guides, and more.<br />
The first episode is at https://youtu.be/O0GAQxvAo60. In addition, BDLoops.com has<br />
been updated with new articles and test results.<br />
34 Door + Access Systems | Fall <strong>2017</strong>
Door + Access Systems | Fall <strong>2017</strong> 35
GET YOUR GLIDE ON<br />
SLIPIT.<br />
A 70-year love<br />
affair with a<br />
lubricant.<br />
After 70 years, you might not think a<br />
lubricant would retain the loyalty and<br />
devotion of customers around the world.<br />
Yet SLIPIT customers have found it to<br />
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we were reminded of when RPI, one<br />
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reduction.<br />
SLIPIT is odorless, stays where it’s put<br />
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To order or to learn why SLIPIT is the<br />
best, call 845/778.7219, email<br />
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We’d love to hear from you.<br />
NewsLines The Latest News In Our Industry<br />
industry<br />
Harvard: Steady gains in remodeling expected<br />
Stable growth in home improvement and repair spending is anticipated for the<br />
remainder of <strong>2017</strong> and into the first half of 2018, according to the Leading Indicator<br />
of Remodeling Activity (LIRA) released in July by the Remodeling Futures Program<br />
at the Joint Center for Housing Studies of Harvard University. The LIRA projects<br />
that annual increases in remodeling expenditures will soften later but still remain at or<br />
above 6.0 percent through the<br />
second quarter of 2018.<br />
The positive trend is<br />
supported by a stronger<br />
housing market and, in<br />
particular, solid gains in<br />
house prices, which are<br />
encouraging owners to make<br />
larger investments in their<br />
homes. The next LIRA will be<br />
released on Oct. 19, <strong>2017</strong>.<br />
Next R+T South America: May 9-12, 2018<br />
The 2nd R+T South America, slated<br />
for May 9-12, 2018, is expected to<br />
attract a large number of international<br />
exhibitors to the São Paulo Expo in<br />
São Paulo, Brazil. The convention<br />
center has been modernized with an<br />
up-to-date infrastructure and more<br />
exhibition space.<br />
R+T South America is the only<br />
trade fair in South America for doors,<br />
gates, and sun protection systems. More than 25 companies from Brazil, Spain, Italy,<br />
Turkey, USA, China, Korea, and Taiwan have already confirmed participation. The first<br />
show, with 52 exhibitors and 6,705 visitors, was in May 2016.<br />
Photo credit: Messe Stuttgart<br />
Rated #1 in testing by Rensselaer Polytechnic<br />
Institute (R.P.I.) for load carrying and wear<br />
reduction. Odorless. Prevents rust. FDA and USDA<br />
accepted in use areas with potential incidental<br />
food contact. Silicone or Silicone-free lubricants.<br />
Compound, Spray or liquid.<br />
DON’T LUBE IT.<br />
SLIPIT.<br />
Connecticut governor vetoes warranty bill<br />
On July 7, Connecticut Governor Dannel Malloy vetoed legislation that would have<br />
required warranties to include the cost of labor as well as product on roofing, siding,<br />
and windows sold in the state. The bill further mandated that window, roofing,<br />
and siding manufacturers had to make determinations on claims within 30 days or<br />
automatically pay the claim.<br />
According to Malloy, this bill would “harm consumers due to its detrimental impact<br />
to the marketplace” and was “simply unworkable.” The governor cited 40 businesses<br />
and associations across the state, including Window & Door Manufacturers Association<br />
(WDMA), that had expressed significant concerns about this legislation.<br />
Jean-Francois Morin of Garaga noted that this bill would have created an<br />
environment like that in Europe. “Garage door dealers in Europe must provide a ‘wall<br />
to wall’ warranty that covers parts and labor. For example, in France, it’s 10 years,<br />
and dealers must provide an insurance bond,” said Morin. “That helps to explain why<br />
garage doors in France cost twice as much as garage doors in Canada.”<br />
36 Door + Access Systems | Fall <strong>2017</strong>
NewsLines The Latest News In Our Industry<br />
technical<br />
<strong>DAS</strong>MA conducts new rolling door tests<br />
<strong>DAS</strong>MA is once again investigating the effects of rolling door loads on<br />
metal jambs, the third such testing since 2007. The new tests seek to evaluate<br />
tested versus calculated loads on jambs, with a goal of ensuring door performance.<br />
The testing will be performed at the Intertek/ATI facility in York, Pa. A 16' x 10' rolling slat door will be<br />
tested to ANSI/<strong>DAS</strong>MA 108, measuring performance criteria.<br />
“When a door is installed, the dealer and manufacturer should have confidence that the jambs are sufficient to<br />
keep the door in place when high-wind events occur,” said Milt Prosperi, <strong>DAS</strong>MA Rolling Door Division chair.<br />
Egress documents coming for high-speed doors<br />
<strong>DAS</strong>MA is developing documents that improve communication about the use of high-speed doors in building<br />
egress applications. The documents include a Technical Research Document, an exclusive resource for <strong>DAS</strong>MA<br />
members, and a Technical Data Sheet to help dealers, code officials, and design professionals.<br />
The documents will explain the code provisions that allow for egress using high-speed doors, cite various<br />
options available, and describe building occupancies and room uses where such doors may be used.<br />
Jeff Wendt, <strong>DAS</strong>MA High Performance Door Division chair, explained that the effort seeks to recognize<br />
high-speed doors in egress applications using the ICC International Building Code and the NFPA 101 Life Safety<br />
Code. "We are developing proposals for the next development cycles of those documents, toward having specific<br />
high-speed door provisions to use," he said.<br />
New U-factor testing<br />
on rolling doors<br />
This fall, <strong>DAS</strong>MA is expanding<br />
U-factor verification testing to include<br />
insulated rolling doors. Earlier this<br />
year, <strong>DAS</strong>MA tested sectional doors at<br />
three laboratories.<br />
The testing sought to validate<br />
the provisions of <strong>DAS</strong>MA 105-2015<br />
and to develop a list of laboratories<br />
that manufacturers can confidently<br />
use to obtain U-factors for their<br />
insulated doors.<br />
This activity goes beyond<br />
code compliance, said Joe Hetzel,<br />
<strong>DAS</strong>MA technical director. “Since<br />
we anticipate the demand for U-factor<br />
values to increase, we would like<br />
for manufacturers and dealers to<br />
confidently supply these values where<br />
needed,” he added.<br />
Dealers are encouraged to contact<br />
their manufacturer suppliers to ask<br />
about U-factors for insulated products.<br />
continued on page 40<br />
Don’t just close it...<br />
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• Interchangeable rails • Soft start / Soft Close<br />
• 2 hand transmitters • Wireless wall button<br />
Enhanced protection for<br />
what’s valuable to you.<br />
Our smart technology wireless , locks<br />
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Lock can be side fitted to the track or<br />
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, standard inclusion with Dominator Advance<br />
For further information visit: www.ata-america.com or call (817) 873 5076<br />
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38 Door + Access Systems | Fall <strong>2017</strong>
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Door + Access Systems | Fall <strong>2017</strong> 39
NewsLines The Latest News In Our Industry<br />
technical<br />
<strong>DAS</strong>MA investigating<br />
California Energy Code<br />
requirements<br />
The <strong>DAS</strong>MA Joint Technical Group, comprising<br />
members of the Garage Door, Rolling Door, and High<br />
Performance Door divisions, is investigating the content of<br />
the California Energy Code. The investigation was prompted<br />
by recent compliance inquiries involving U-factor, air infiltration<br />
values, and test requirements.<br />
“Similar to what we do in Florida, our members doing business in California<br />
need to know the requirements for compliant products to help ease the concerns<br />
of dealers and building owners,” said Pat Hunter, Joint Technical Group chair.<br />
<strong>DAS</strong>MA will continue code-related activities involving California building<br />
and residential codes as well.<br />
The most-used Technical Data Sheets<br />
Page<br />
Views *<br />
<strong>DAS</strong>MA Technical<br />
Data Feature Sheet<br />
118 Wind Load Calculator<br />
93 TDS 155 Residential and<br />
Commercial Wind Load Guides<br />
82 TDS 151 General Code Inspection<br />
Guidelines for Garage Doors<br />
57 TDS 190 Factors Affecting<br />
Spring Cycle Life<br />
48 TDS 154 <strong>DAS</strong>MA Metal Gauge Chart<br />
*Unique page views from Feb. 15 - May 15, <strong>2017</strong><br />
More than 120 Technical Data Sheets are freely available at www.dasma.com<br />
under Publications. These documents have been prepared by and are continually<br />
reviewed and updated by the <strong>DAS</strong>MA Technical Committees and staff.<br />
<strong>DAS</strong>MA submits changes to ASTM F2200<br />
This summer, <strong>DAS</strong>MA submitted clarification-oriented changes to ASTM<br />
F2200. The changes were reviewed by the Automated Vehicular Gate<br />
Coalition, comprising representatives of AFA, <strong>DAS</strong>MA, IDA, and NOMMA.<br />
The changes clarify compliance to both UL 325 and ASTM F2200 for<br />
replacing a gate operator, and they add that a replacement gate is to<br />
conform to ASTM F2200.<br />
“Not only should new construction be safe, as required by the model<br />
codes, but replacing either the gate or the operator should maintain safety of<br />
the automated gate system,” said Tom DeSilvia, coalition chair.<br />
The ASTM F14 Committee will be processing the proposed changes.<br />
40 Door + Access Systems | Fall <strong>2017</strong>
Join <strong>DAS</strong>MA. More power to you.<br />
There are reasons why <strong>DAS</strong>MA<br />
membership remains powerful.<br />
Regulatory clout. Knowledge is power.<br />
Thanks to constant monitoring by our<br />
professional staff and our member companies,<br />
<strong>DAS</strong>MA members stay on top of key legislation<br />
and regulations that directly affect our<br />
companies’ daily operations.<br />
Research savings. Teamwork pays. Working<br />
as an industry, <strong>DAS</strong>MA members regularly save<br />
thousands of dollars on research and<br />
testing by sharing the costs of a single<br />
project that benefits many.<br />
Marketing punch. Only <strong>DAS</strong>MA<br />
members receive nationwide exposure<br />
through GarageWowNow, the industry’s<br />
national marketing campaign. Plus,<br />
<strong>DAS</strong>MA members earn deep advertising<br />
discounts in Door + Access Systems,<br />
which reaches the largest audience of<br />
any industry publication.<br />
Power up. Join <strong>DAS</strong>MA.<br />
To learn more, go to dasma.com or call the association office at 216-241-7333.
HeadLines Today’s Top News Stories<br />
GUILTY<br />
GDS * TECHNICIAN PLEADS GUILTY TO FELONIES<br />
In a first for the garage door industry, a technician has been convicted<br />
of multiple felonies, all pertaining to nothing more than his garage<br />
door repair work. The case may have repercussions for garage door<br />
repair companies that charge high rates for garage door repair work.<br />
On July 7, Tim Patterson, 44, former leading technician for GDS,<br />
pleaded guilty in Superior Court of San Diego County to four felony<br />
counts of “elder financial abuse.” In California, such a felony involves<br />
the theft of more than $950 from someone over 65. By pleading guilty,<br />
Patterson avoided a jury trial and likely influenced a lesser sentence from<br />
the court.<br />
After his guilty plea, Patterson told D+AS, “I have never entered<br />
a residence with the intent to steal. I have entered residences with one<br />
intention and one intention only, and that is to sell the job and repair the<br />
garage door in the manner in which I was trained to do it. I am not your<br />
story here; GDS is your story.<br />
“If the business practices are considered unsavory, bear in mind they<br />
are not my business practices but GDS’s. That is why GDS should be the<br />
focus of your inquiries. I pled guilty because my family and I could not<br />
afford financially or emotionally to take this all the way to trial. Quite<br />
frankly, I'd like to just put all this behind me and wash my hands of<br />
GDS forever.”<br />
The sentence<br />
As part of his sentencing, Patterson was placed on three years’<br />
probation and given a custodial sentence of one year in jail, but his<br />
jail time is suspended while he’s on probation. Now a convicted felon,<br />
Patterson has been given an opportunity to rebuild his life by moving<br />
himself and his family out of state. During his probation, he will report<br />
his address and employment information so that he can be monitored by<br />
the probation department.<br />
His sentence also required Patterson to pay $2,800 in restitution<br />
up front to victims. Paul Greenwood, prosecuting attorney, had<br />
originally presented testimony from nine victims. To secure the guilty<br />
pleas, Greenwood accepted a guilty plea from Patterson to four of the<br />
nine customers.<br />
“This case doesn’t involve millions of dollars, but the conduct is<br />
reprehensible,” said Greenwood. He hopes that the attorneys general<br />
of other states will look at the overall business practices of GDS on a<br />
national level.<br />
GDS responds<br />
After Patterson pleaded guilty, D+AS contacted GDS for their response<br />
to his conviction. Jason Romaszewski, GDS general manager, said, “We<br />
were made aware of Timothy Patterson’s felony charges in December<br />
2016 and, upon being made aware, ensured he was no longer an<br />
employee with our business.<br />
“We have received complaints from former customers of Mr.<br />
Patterson’s, and in nearly all instances the business reached a<br />
satisfactory resolution. We encourage anyone who believes they<br />
were treated unfairly by Mr. Patterson to contact us so we can work<br />
towards resolving any complaints.”<br />
Key factors<br />
At Patterson’s preliminary hearing in March, Greenwood presented<br />
testimony from 16 witnesses along with 35 exhibits of invoices,<br />
photos, and complaint letters. The invoices included one for<br />
$4,608.82 (to a 76-year-old female), $4,274.74 (91-year-old widow),<br />
$2,596.16 (80-year-old male), $2,195 (73-year-old female), $2,200<br />
(80-year-old male), and $1,460.11 (74-year-old male).<br />
Greenwood feels that his case was strengthened by getting<br />
testimony from nine victims. Even though the nine didn’t know<br />
each other, they all testified to similar financial abuse. Additional<br />
testimony from other garage door dealers and former GDS<br />
technicians also helped the prosecution. Door + Access<br />
Systems’ fall 2015 article about GDS, “The<br />
Worst Garage Door Company in the Nation,”<br />
was submitted as an exhibit in the case<br />
and mentioned several times by the<br />
prosecution.<br />
Several factors are likely<br />
to have lessened Patterson’s<br />
sentence, according to<br />
Greenwood. The mitigating<br />
factors are that Patterson is no<br />
longer with GDS, he pleaded<br />
guilty to four felony counts,<br />
and he has a supportive family.<br />
Greenwood believes that<br />
Patterson wanted to avoid a jury<br />
trial where the nine elderly victims<br />
would testify, as they did at the preliminary hearing in March.<br />
Warning other seniors<br />
In Greenwood’s role as the head of the Elder Abuse Prosecution<br />
Unit, he often speaks to groups of senior citizens about scams. “I<br />
warn them about garage door technicians,” he said, “and I warn<br />
them specifically about GDS because of what I have learned from<br />
prosecuting this case. I see this as part of my job.”<br />
42 Door + Access Systems | Fall <strong>2017</strong>
*GDS goes by many names, such as Neighborhood Garage Door Service, Yes Garage<br />
Door Service, Fox Overhead Garage Doors, Five Star Garage Door Repair, Global<br />
Development Strategies, and dozens more. “Garage Door Services of Houston” is a<br />
different company that has no connection with this GDS.<br />
By Tom Wadsworth, CDDC<br />
Editor, Door + Access Systems newsmagazine<br />
ON THE JOB: Tim Patterson, as<br />
photographed on Dec. 31, 2014, by one of<br />
his customers. (Photo by A.A. Galenes. Used<br />
by permission.) After Patterson pleaded guilty,<br />
Galenes told us, “The tragedy of this situation<br />
is that, although I’m pleased that one of the<br />
little fish was reeled in, the scam company<br />
apparently continues to roll deceitfully along.”<br />
TIMELINE<br />
Dec. 8, 2016 Jan. 12, <strong>2017</strong> March 6, <strong>2017</strong> March 20, <strong>2017</strong> July 7, <strong>2017</strong><br />
Prosecuting attorney<br />
notifies Patterson of the<br />
charges. He resigns his<br />
job with GDS.<br />
Patterson is arraigned<br />
on the felony charges.<br />
After a day-long<br />
preliminary hearing<br />
in San Diego Superior<br />
Court, Patterson is<br />
bound over for trial.<br />
Trial date is set for<br />
July 13.<br />
Patterson pleads guilty<br />
to four felony charges.<br />
ON THE STAND*<br />
Annemarie Stuebe, customer<br />
Age: 76<br />
Date of service: Dec. 10, 2014<br />
Problem: Broken spring<br />
GDS invoice: $4,608.82<br />
Note: The Stuebes had a Lexus in the<br />
garage.<br />
“When everything was done, we asked for an invoice. And we were told that we would not<br />
get an invoice until the next day. … He would not leave until we paid. And the next day we<br />
received the breakdown, and that’s where I found that the labor cost was outrageously high.<br />
“My husband immediately called the company the next day, and without any time<br />
spent on the phone, they immediately credited $1,600 to our account, but he had to sign a<br />
disclaimer that he would not pursue this any further.<br />
“So I pursued it and called our credit card company, and they blocked $2,000 off the<br />
$3,000 that we still paid and … within two weeks they notified me that the garage door<br />
company had settled for that. And so in reality we were now down to $1,000, which we<br />
thought was still high because we got other estimates after the fact.”<br />
After the repair, another door dealer inspected the Stuebes’ door system. He said it was<br />
“dangerous” because of improper setting of the down force.<br />
Patterson’s response to D+AS: “GDS has set pricing; technicians are to follow these line<br />
items for pricing. This is GDS’s pricing, not the technicians’. In my opinion, any competitor can<br />
find anything wrong with any job. I know that I did these jobs to the best of my ability, using<br />
the methods and techniques that I was trained to use. I was just doing my job. There were no<br />
crimes committed here.”<br />
continued on page 44<br />
*This is a portion of the 245-page transcript of testimony presented at the preliminary hearing on March 6.<br />
Door + Access Systems | Fall <strong>2017</strong><br />
43
continued from page 43<br />
ON THE STAND*<br />
Nina Dodson, customer<br />
Age: 73<br />
Date of service: March 2014<br />
Problem: The top two sections<br />
“started to separate”<br />
GDS invoice: $2,195<br />
She said she was “shocked” at the $2,195 invoice. “I remember clearly asking him<br />
(Patterson), ‘What would a new garage door cost?’ He didn’t give me a dollar amount,<br />
but he said it would be considerably more than the repair. … (Later) I one more time<br />
said, ‘This seems awfully expensive. … Are you sure I couldn’t have gotten a new door<br />
cheaper?’ And he once again assured me that I could not have.”<br />
After he left, she called GDS and was given to a manager named Jason. “I<br />
explained that I had some concerns over the amount of money that I had been charged<br />
for the service … And without even asking me what my issues were, his first comment<br />
back was, ‘How much do you want me to reduce this by?’<br />
“I foolishly said, ‘$500’ … He explained to me that he could not give me $500,<br />
but he could give me $495. … I think I was just cheated. … I felt helpless because I<br />
needed it fixed. I live alone, didn’t want my garage door open all night long. I felt very,<br />
very vulnerable to have it wide open.”<br />
Patterson’s response to D+AS: “The customer authorized the repair when the price<br />
was calculated. At that time, the customer could have turned down the job and called<br />
another company. The customer wanted the work done immediately. Due to the fact<br />
that there are several kinds of garage doors out there, it is impossible to give an exact<br />
price without knowing the exact make, model, and manufacturer of the desired door.”<br />
ON THE STAND*<br />
Alexander Galenes, customer<br />
Age: 74<br />
Date: Dec. 31, 2014<br />
Problem: Broken spring<br />
GDS Invoice: $1,460.11<br />
Patterson gave Galenes an estimate in excess of $1,400. “My reaction was surprise<br />
because I told him that I had had springs replaced back in 2003 for — I believe it<br />
was $224. … And he came back and said, ‘Well, that’s why they’re not in business,’<br />
indicating that anybody that did springs for $224 would run themselves out of business.”<br />
Note: The company that charged $224 (Escondido Overhead Garage Doors) is still<br />
alive and well; its owner testified at the hearing.<br />
Patterson’s response to D+AS: “This estimate was for more than just a broken spring;<br />
it included multiple parts. Due to the overhead expenses of a large, reputable company,<br />
prices for garage door repairs would cost more than for a smaller, less reputable<br />
company.”<br />
ON THE STAND*<br />
Robert Stebbins, customer<br />
Age: 83<br />
Problem: Broken spring on double door<br />
GDS quote: $1,200 for new springs,<br />
cables, rollers, etc. Stebbins rejected<br />
the extra items and agreed on a price<br />
of $600 for the spring change.<br />
Stebbins canceled the first appointment with GDS because he went online and “found<br />
a bunch of information … indicating that GDS was running a garage door scam.” So,<br />
he Googled “garage door repair Encinitas” and contacted a company that he thought<br />
was local.<br />
When Patterson arrived and did his work, Stebbins was suspicious and would not<br />
pay by credit card. Patterson told Stebbins to make the check out to “Jimmy’s Garage<br />
Door.” But Stebbins had never heard of Jimmy’s Garage Door. “He told me Jimmy’s<br />
Garage Door had bought Garage Door Services. At that point I just wanted to get him<br />
out of there.”<br />
Stebbins later aggressively sought for relief. “I wanted to bring this whole thing<br />
into the sunlight so that this company … if it’s a scam, that they go out of business,<br />
because not only for elderly people, but for anybody. You don’t have to be … 83 years<br />
of age to be a victim of this type of an operation.”<br />
Patterson’s response to D+AS: “The price was reduced due to removing some<br />
parts. This, in turn, would have given the customer less of a warranty per GDS policy.”<br />
HONORED AT GDS: GDS has presented Patterson with many trophies and awards, including #1 Sales<br />
Representative of the Year (2013), Biggest Boss (3rd quarter 2013), #1 Salesman (1st quarter 2013),<br />
National Leader (1st quarter 2014), Exceptional Trainer (2014), Salesman Extraordinaire & Leader of the<br />
Quarter (2015), Most Knowledgeable (2015), and Leader of the Year (2015) (pictured).<br />
*This is a portion of the 245-page transcript of testimony presented at the preliminary hearing on March 6.<br />
44 Door + Access Systems | Fall <strong>2017</strong>
ON THE STAND*<br />
Lawrence Cullen, customer<br />
Age: 80<br />
Service date: Dec. 10, 2014<br />
Problem: “The gears wouldn’t carry the<br />
door up.”<br />
GDS Invoice: $2,200<br />
Cullen’s complaint letter, presented as evidence, began, “Scamming senior citizens is a<br />
despicable practice that preys on those in declining health and cognitive abilities.”<br />
He explained, “I think as we get older and I hear more and more about preying on<br />
the elderly because they see us as being somewhat befuddled or not having all of our<br />
cognitive abilities … And people … look at the house you live in, look at the type of<br />
car you drive, and so on, and they make a judgment decision: ‘Well, I can charge that<br />
person more … yeah, he’s a sucker.’”<br />
Patterson’s response to D+AS: “None of this is ever the case with me. I sell the job<br />
the same to every customer. My pricing does not inflate based on the customer’s age<br />
and/or their perceived means. As stated before, GDS has set pricing.”<br />
ON THE STAND*<br />
Maile Williams, chief investigator<br />
California Contractors State License<br />
Board (CSLB)<br />
Williams testified that, as of October of 2014, GDS was not allowed to do new business<br />
in California. Yet, they continued to do so.<br />
She testified about Terry Conroy, a former GDS technician from North Carolina,<br />
who indicated that GDS pushed a motto among its employees: “Leave your conscience<br />
at home.” Conroy reportedly said that there was a “$10,000-a-week club” at GDS, that<br />
they would try to get their technicians to be competitive against each other, and that<br />
Patterson was consistently in that club.<br />
Williams said that the CSLB hired an independent contractor, Kippy Thomas, who<br />
went to three of the homes to inspect the work done by GDS. Williams said Thomas<br />
“was astonished at the dollar amounts and repeatedly … (made) comments about the<br />
double charging and excessive, extremely inflated charging for the repairs.”<br />
Patterson’s response to D+AS: “I've never been in competition with other<br />
technicians. I just did the job I was trained to do, in the manner in which I was trained to<br />
do it, to the best of my ability at each and every job.”<br />
ON THE STAND*<br />
Jerome Regner, door dealer<br />
AA-OK Garage Door Sales and Service,<br />
Mira Mesa<br />
Regner explained the tactics of some garage door repair companies. “They’ll offer a<br />
price to get them in the door. Once they’re in the door, they will proceed to not just fix<br />
or attempt to fix the problem that was called upon, but they’ll attempt to sell them other<br />
parts — rollers, cables, bearings — so that they can inflate their service call.”<br />
Regner examined Patterson’s work at a victim’s garage. “I don’t believe most of<br />
the work needed to be done … I feel that what was done was extremely excessive.”<br />
He also testified that Patterson re-used old parts but charged the victim for new parts.<br />
Such re-used parts included the ‘J’ arm, the door arm bracket, the header bracket, the<br />
wall button, and the wiring to the button.<br />
In addition, Regner said that Patterson’s work was substandard and that the<br />
opener was installed too high. Regner spent about an hour fixing the substandard work.<br />
He did not charge the victim, but she gave him a thank-you card, and he later found<br />
$100 in it.<br />
He said that he had come across perhaps 10 other customers who had prior bad<br />
experience with GDS. Their work, he said, has given his company a bad reputation.<br />
“The second you knock on the door, you’re the bad guy. You’re the one under<br />
suspicion. … My job is to help the customer. What they (GDS) do makes us all the<br />
bad guy.”<br />
Patterson’s response to D+AS: “I'd give customers the option to fix everything, a<br />
complete overhaul. If they didn't like that option, they could just fix the thing(s) that<br />
were in need of repair or replacement. I've never re-used old parts.”<br />
continued on page 46<br />
*This is a portion of the 245-page transcript of testimony presented at the preliminary hearing on March 6.<br />
Richard and Herb Brenner, ca. 1990.<br />
Door + Access Systems | Fall <strong>2017</strong> 45
continued from page 45<br />
ON THE STAND*<br />
Masood Bagheri, door dealer<br />
Escondido Overhead Garage Doors<br />
Bagheri testified about Patterson’s $4,608.82 invoice to the Stuebes. He said that he<br />
would’ve charged them a little over $600 to fix her problem. “We never are the lowest<br />
price, but when you see high prices like this, it’s just shocking. … There’s parts … that<br />
cost less than $10, and the owner ends up paying $2,500.”<br />
Greenwood: “Have you ever heard it said that GDS had been able to do work for<br />
people when those people were thinking they were hiring somebody else?”<br />
Bagheri: “All the time. All the time. It happens too often. A golfing friend from our<br />
church called and … he was looking for our office phone number, and on the internet he<br />
got in touch with GDS. He asked for me, and they said I’m not there.”<br />
Patterson’s response to D+AS: “The customer had the option to decline our services<br />
and call another company out.”<br />
ON THE STAND*<br />
Dan LaRose, door dealer<br />
Pacific Garage Door<br />
Greenwood: “What negative opinions have you heard regarding the tactics that<br />
GDS uses?”<br />
LaRose: “They overcharge, they put in wrong stuff, they totally take advantage of people.<br />
… Excuse my French, but it pisses me off when this company does what they do to<br />
people, and especially to seniors. And it just … makes my blood boil.”<br />
LaRose inspected Patterson’s work for one particular customer (who was charged<br />
$2,500) and said the work was “a joke.” He said, “Any garage door guy who has been<br />
doing this for a couple of months would not have installed it that way.” He also noted that<br />
Patterson installed a new operator but did not replace the old “doorbell” wall button.<br />
LaRose also contended that a new motor was not needed, since the old one was<br />
probably only four years old. If he had been called out on the same call, he said, “At worst<br />
it would have been a service call, and my service calls are $85.”<br />
Patterson’s response to D+AS: “The job was done per industry standards.”<br />
CLOSING ARGUMENT*<br />
Lindsey Mercer, defense attorney<br />
I think it’s been very clear from all of the witnesses that all of the work that was<br />
contracted for was performed, that price was discussed at the beginning. It was an<br />
agreed-upon contract. They may have had buyer’s remorse afterwards, but … the<br />
price was discussed from the outset, was negotiated. They agreed to it. The work was<br />
performed to industry standard, and they paid that.<br />
“And I think it’s a slippery slope argument here … when do we set an arbitrary<br />
line that a price is illegal when it’s been agreed upon by both parties? If you take a car<br />
to be serviced and you go to the local dealer versus the dealership, you’re often going<br />
to get charged a different price.<br />
“And in all of these cases, … if they didn’t agree with the work or the proposed<br />
estimate, they could cancel the service and pay, in some instances, a $39 service fee.<br />
… These were all educated, informed people that spoke with the repairmen at length<br />
and then made the decision to proceed with the work or negotiated a different price that<br />
they felt more comfortable with.<br />
“And so … I don’t see what has been stolen from these individuals. … But in<br />
terms of … residential burglary and in terms of theft, I don’t believe the People have<br />
met their burden of proof that the actual theft occurred or there was an intent to steal.”<br />
TOP PERFORMER: Patterson’s many awards at GDS include being the “#1 Sales<br />
Representative of the Year” for 2013.<br />
continued on page 48<br />
*This is a portion of the 245-page transcript of testimony presented at the preliminary hearing on March 6.<br />
46 Door + Access Systems | Fall <strong>2017</strong>
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CLOSING ARGUMENT*<br />
Paul Greenwood, prosecuting attorney<br />
“Where you … go over the line is when you look at the big picture here … of a<br />
company that had its license suspended. You then look at the individual technician,<br />
Timothy Patterson, who was not registered to sell these services or parts until<br />
November of 2015, and you put those two together with the testimony (from) another<br />
ex-technician who says that the focus was on sales … and doing the right thing<br />
for customers was secondary to that, ‘leaving your conscience at home,’ driven by<br />
commission. And you add to that the very clear testimony of several of these victims<br />
who … said consistently, ‘I was duped,’ ‘I was ripped off,’ ‘I was conned.’<br />
“And it’s remarkable how many of them knew it but felt trapped and not able<br />
to get out of the obligation and how easy it was for them in some cases to get<br />
reimbursements from the company as soon as they made the complaint. To suddenly<br />
get a reduction of $1,000 … indicates that the company knew it was criminal, that<br />
the technician, Mr. Patterson, knew it was criminal, and ultimately they do it until and<br />
unless somebody complains.<br />
“So I believe with all of that, your Honor, the threshold (for burglary) has been<br />
met, because every time Mr. Patterson entered this garage, he did so with one aim in<br />
mind: to sell the individuals as much as he could get away with. And in some of those<br />
cases you heard it was like $4,000, in another case two-and-a-half thousand dollars.<br />
Clearly, way, way above what is considered acceptable and the norm. So that’s where<br />
it takes us into the criminal realm, your Honor.<br />
“And burglary itself, the elements are fairly clear and simple to understand. If<br />
somebody enters the residence of another person with the intent to take permanently,<br />
steal from them, then that’s burglary. And we believe that the evidence today has<br />
shown, for the standards that are required for a preliminary hearing, that that burden<br />
has been met.”<br />
Patterson’s response to D+AS: “I sold the customers what they needed and what<br />
they asked for. There was no burglary, no theft, no crime of any kind committed.”<br />
FINAL RULING*<br />
Judge Laura W. Halgren<br />
“I think that, as Mr. Greenwood has argued, when you take everything collectively, all<br />
of it, it does rather shock the conscience that these prices were charged in a way that<br />
seems way out of norm as to what would be appropriate. … I think even the ones who<br />
were told ahead of time, they were taken advantage of in that they had no idea what<br />
the price should be and they agreed, but they really needed their garage door opened.<br />
They had to get their car out. They were older, a lot of them. … I think it is a situation,<br />
particularly when people are elders, that they can be taken advantage of in that way.<br />
“I’ve learned so much today about garage doors. But they (the three garage door<br />
experts) were all uniform in their belief that there was no way in a million years that there<br />
could be this price, and I think that established at least to a probable cause level that this<br />
did amount to a theft when it was so much above what would be expected or reasonable<br />
in the industry.<br />
“And particularly — and it wouldn’t be the finding if it was just one person or<br />
even two — … when there’s so many, and then combined with the refunds that were<br />
given so quickly, and the issues with licensing, and all of those other issues. So for that<br />
reason, the Court is going to hold Mr. Patterson to answer on most of the charges<br />
and allegations.”<br />
*This is a portion of the 245-page transcript of testimony presented at the preliminary hearing on March 6.<br />
48 Door + Access Systems | Fall <strong>2017</strong><br />
To comment on this story, send an email to<br />
the editor at trw@tomwadsworth.com.
HeadLines Today’s Top News Stories<br />
GDS*<br />
TECHNICIANS<br />
SUE THEIR<br />
COMPANY<br />
Class action alleges<br />
violations of Fair Labor law<br />
On April 11, a former GDS technician<br />
filed suit in the United States District Court<br />
for the Southern District of Texas against<br />
Global Distribution Services, alleging that<br />
the company wrongly classifies technicians<br />
as “independent contractors” and thus does<br />
not pay them overtime under the Fair Labor<br />
Standards Act (FLSA). GDS has denied<br />
the allegations.<br />
The suit seeks a jury trial to force GDS<br />
to pay the technicians unpaid overtime wages<br />
(generally computed at time-and-a-half for<br />
work time over 40 hours/week), “liquidated<br />
damages” equal to the overtime wages,<br />
interest, court costs, and attorneys’ fees, and<br />
other relief.<br />
GDS is the same company identified<br />
in our fall 2015 cover story as “The worst<br />
garage door company in the nation.” The<br />
company was also the employer of Tim<br />
Patterson of California, who pleaded guilty<br />
in July to multiple felonies for excessive<br />
charges for garage door repairs (see story on<br />
pages 42-48).<br />
Certifying the class<br />
On July 5, Judge Nancy F. Atlas certified the<br />
class, allowing other GDS technicians to join<br />
the lawsuit. Specifically, those who may join<br />
include all current and former technicians<br />
classified as independent contractors who<br />
worked for GDS between July 5, 2014, and<br />
the present.<br />
GDS was ordered to supply the plaintiff,<br />
by the end of July, with a list of the last<br />
known names, addresses, and email addresses<br />
of all potential class members. The suit<br />
alleges that, in the last three years, GDS has<br />
had more than 300 garage door technicians<br />
in the U.S.<br />
More than 50 technicians have reportedly<br />
joined the lawsuit. That number may rise<br />
considerably after all potential class members<br />
are individually contacted in August and<br />
September. To be included, technicians must<br />
opt in within 60 days from the date of mailing<br />
of the first notice. The opt-in deadline is<br />
expected to be around Oct. 10.<br />
When GDS technicians are notified of<br />
the lawsuit, the notice must specify that they<br />
cannot be fired, demoted, or have their pay cut<br />
because they chose to participate in this case.<br />
GDS technicians in California and Arizona<br />
may not join the suit since those states already<br />
require GDS to consider technicians<br />
as employees.<br />
The details of the suit<br />
The lawsuit is known as Redmon v. Global<br />
Distribution Services, Inc., et al., Case No.<br />
4:17-cv-01119. It was initially filed by Bryan<br />
Redmon, who worked as a GDS technician<br />
in the Houston area from 2013 until his<br />
resignation in September of 2015. The suit’s<br />
named defendants are Global Distribution<br />
Services, also known as America’s Alliance,<br />
America’s Choice Garage Door Service, and<br />
Independent Contractors Group.<br />
The lawsuit, in its attempt to show that the<br />
technicians should be classified as employees,<br />
contains several details of allegations about the<br />
inner workings of GDS:<br />
1. If a customer’s repair is less than $200,<br />
technicians had to call a special GDS<br />
department to have the customer talk<br />
directly to GDS. The goal was to get the<br />
customer to pay more.<br />
2. GDS promises in its Craigslist ads to<br />
give technicians “more work than YOU<br />
can handle.”<br />
3. Even though Redmon was an “independent<br />
contractor,” “he was unable to work<br />
anywhere else even if he wanted to because<br />
he was working 60 to 70 hours per week<br />
on average.”<br />
4. Citing an email from (former) COO<br />
Lance Willard, the suit alleges that GDS’s<br />
“written national policy (is) … to reduce<br />
the (technicians’) commissions …, suspend<br />
them, or fire them, if they refused a call (or)<br />
did not complete the call as scheduled.”<br />
5. GDS required technicians to build up a<br />
$1,200 deposit through withholdings.<br />
Employee or independent contractor?<br />
The suit identifies five factors that it claims<br />
should determine whether an individual is an<br />
employee or an independent contractor. The<br />
five determining factors are:<br />
1. The degree of control exercised by the<br />
alleged employer.<br />
2. The extent of the relative investments of the<br />
worker and the alleged employer.<br />
3. The degree to which the worker’s<br />
opportunity for profit or loss is determined<br />
by the alleged employer.<br />
4. The skill and initiative required in<br />
performing the job.<br />
5. The permanency of the relationship.<br />
The suit contends, “In this case, the facts<br />
demonstrate that Plaintiff and the Members<br />
of the Class are employees, not independent<br />
contractors.”<br />
Court documents also note that GDS<br />
denies the allegations, contending that all of its<br />
garage door technicians are properly classified<br />
as independent contractors or are otherwise<br />
exempt from overtime under the FLSA.<br />
The Houston law firm of Shellist Lazarz<br />
Slobin is representing Redmon and the<br />
technicians on a contingency fee basis, which<br />
means they don’t get paid unless they win. The<br />
firm is board certified in labor and employment<br />
law and has handled a significant number of<br />
class action cases around the country.<br />
*GDS goes by many names, such as<br />
Neighborhood Garage Door Service, Yes<br />
Garage Door Service, Fox Overhead Garage<br />
Doors, Five Star Garage Door Repair, and<br />
dozens more. “Garage Door Services of<br />
Houston” is a different company that has no<br />
connection with this GDS.<br />
50 Door + Access Systems | Fall <strong>2017</strong>
Door + Access Systems | Fall <strong>2017</strong> 51
HeadLines Today’s Top News Stories<br />
Consumer alert videos now available to dealers<br />
Industry warns public of garage door repair scam<br />
<strong>DAS</strong>MA and IDA have jointly issued a<br />
national consumer alert to warn the public<br />
about a nationwide garage door repair<br />
scam. The industry’s warning includes four<br />
short videos that are freely available to the<br />
industry’s dealers to post on websites and<br />
social media.<br />
“We believe that hundreds of garage door<br />
and opener customers are victimized by these<br />
scammers every single day in America,” said<br />
Bearge Miller, <strong>DAS</strong>MA president. He said<br />
that consumers who have a broken garage door<br />
spring are particularly vulnerable. The scam<br />
artists typically perform unnecessary repairs<br />
and charge extremely high fees, racking up bills<br />
for hundreds of dollars more than necessary.<br />
Scammers target metro areas<br />
“These scammers primarily operate in<br />
metropolitan areas,” added Randy Oliver,<br />
past president of IDA. “When they scam 100<br />
people in a population of a million, hundreds<br />
of thousands of people are still unaware of<br />
their tactics.”<br />
Oliver runs a garage door dealership in<br />
San Antonio, an area that has had its share of<br />
scammers. He said the scam is now operating<br />
in dozens of metro areas from coast to coast.<br />
Four online videos<br />
To warn the public, the garage door industry<br />
has produced a series of four short videos that<br />
provide advice for consumers, including how<br />
to detect a scammer and how to fix minor<br />
problems to avoid an unnecessary service call.<br />
The first video, an overview of the scam,<br />
has been viewed more than 2,000 times. The<br />
videos have been posted at the websites of<br />
<strong>DAS</strong>MA, IDA, IDEA, and GarageWowNow.<br />
The consumer alert and the videos were<br />
produced by the <strong>DAS</strong>MA/IDA Task Force<br />
on Industry Reputation. They were reviewed<br />
and approved by the <strong>DAS</strong>MA and IDA boards<br />
of directors.<br />
Post the videos!<br />
Dealers can feel free to post the videos at<br />
their websites and on social media. For<br />
example, if you post a different video every<br />
week on your Facebook page, you can<br />
repeat the cycle every month. This gives<br />
you quality programming to add to your<br />
site and sets you apart as a caring company<br />
that protects its customers.<br />
On your website, it is recommended<br />
that you add a “Consumer Alert” link on<br />
your home page that leads to a new page<br />
with these four videos.<br />
The Task Force on Industry Reputation<br />
was established in early 2016 to address<br />
the growing problem throughout the United<br />
States and Canada of garage door repair<br />
scammers who use deceptive practices<br />
to perform unnecessary repairs and<br />
overcharge for their work. The task<br />
force includes leading members of IDA<br />
and <strong>DAS</strong>MA.<br />
The Garage Door Repair Scam<br />
A brief overview of the scam, how consumers fall victim, and<br />
how to avoid it.<br />
2 min 58 sec<br />
How to Assess Your Garage Door Problem<br />
Four common reasons for service calls and how to avoid getting<br />
scammed.<br />
3 min 56 sec<br />
How to Spot Marketing from Garage Door<br />
Repair Scammers<br />
Warning signs to look for in ads and internet listings for garage<br />
door companies.<br />
4 min 8 sec<br />
How to Detect a Scammer When You Call for<br />
Garage Door Service<br />
How to detect a scammer company on the phone.<br />
3 min 7 sec<br />
52 Door + Access Systems | Fall <strong>2017</strong>
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© Entrematic Group AB <strong>2017</strong>
Feature<br />
High performance roll-up doors<br />
and when to spec them<br />
By Siva Davuluri, CornellCookson<br />
Bill is a maintenance manager at a brand new widget factory,<br />
Awesome Widgets. They make more widgets in less time than any<br />
other widget manufacturer—so materials are constantly trucked in,<br />
and manufactured products are constantly trucked out. Awesome<br />
Widgets is based in the Northeast, with its snowy winters and<br />
hot summers.<br />
Because of this, and for security reasons, they close their rolling<br />
steel doors after every truck enters or exits the facility. Six months<br />
in, Bill is frustrated. He’s had to pay for several service calls because<br />
parts on the roll-up doors at the facility keep malfunctioning, and now<br />
the spring that drives the door open and closed has snapped on one of<br />
his most-used openings. Bill is convinced that rolling steel doors are<br />
pieces of garbage.<br />
Bill is wrong. It’s all about choosing the right product for the job.<br />
Just as you wouldn’t enter your four-cylinder Ford Taurus into the<br />
Indy 500, you can’t expect a standard rolling steel door to do the job<br />
of a high performance one.<br />
To make sure you are selling the right door for the job, this article<br />
will help you:<br />
• Identify what separates a high performance rolling steel door from<br />
a traditional rolling steel door<br />
• Identify when you should sell a high performance rolling door<br />
• Highlight the challenges that arise if a standard door is used in<br />
place of a high performance one<br />
Defining the high performance door<br />
<strong>DAS</strong>MA defines high performance doors as follows: A poweroperated<br />
rolling, folding, or sliding non-residential door, generally<br />
characterized by either 100+ cycles/day or 20+"/second opening<br />
speed, and typically made-to-order and/or designed for higher<br />
durability, and/or designed to break away due to equipment impact.<br />
So if a customer needs a door to open quickly or cycle 100+ times<br />
a day, you know they need a high performance door. For true highuse<br />
openings, you need a high performance door that has all of the<br />
five following attributes.<br />
1<br />
Speed<br />
If an opening is going to be opened and closed frequently, time is of<br />
the essence. If a driver or forklift operator needs to wait until a door<br />
has opened to pass through, a slow-opening door can lead to hundreds<br />
of hours of lost productivity per year.<br />
Let’s say our Awesome Widgets factory has a standard rolling<br />
steel door that is 20' tall. A standard door that opens at 8"/second will<br />
open in 30 seconds. A high performance door opening at 24"/second<br />
will open in 10 seconds, saving 20 seconds every time the door opens.<br />
If the door cycles 100 times/day in a 24/365 operation, you end up<br />
with a total savings of 202 hours per year.<br />
<strong>DAS</strong>MA defines a high-speed door as one that opens at a speed<br />
of at least 32"/second, and some can go faster. That said, the cost of<br />
some high-speed doors can be more than double the cost of a high<br />
performance product that opens at a speed of 24"/second. Customers<br />
need to consider if the extra cost is worth it for a door that can open in<br />
six seconds rather than 10.<br />
2<br />
Activation options<br />
Speed is important for high performance roll-up doors, but it’s not<br />
the only feature that will improve operation. When and how the door<br />
activates to open is crucial to efficient operation.<br />
Imagine a forklift with 5' forks driving up to a roll-up door, but<br />
the floor loop that activates opening was mistakenly laid only 7' from<br />
the door. This means that the forklift has to drive over the loop and<br />
slow down or even stop to wait for the door to open. No matter how<br />
fast the door can open, time is still wasted.<br />
If that floor loop had been installed 20' away, the driver’s<br />
experience could have been flawless. Customers with a high-use<br />
opening should look for a door that is easily compatible with a<br />
wide variety of activation devices. In fact, one of the most popular<br />
activation options today is a camera that can be programmed to<br />
activate the door at the right time, without the requirement for any<br />
additional key cards, floor loops, and the like.<br />
3 Cycles<br />
A cycle is one full opening and closing of the door—going from<br />
fully closed to fully open and back again. If a high performance door<br />
cycles 100 times/day, these cycles aren’t always spread out over the<br />
entire day. There is a significant difference in wear for a door that will<br />
cycle 100 times in one hour versus one that will cycle four times each<br />
hour for 24 hours.<br />
When selecting the right type of high performance door, it’s<br />
critical to know the maximum cycles expected during peak periods,<br />
not just total cycles.<br />
4 Durability<br />
A true high performance door must be built for durability from the<br />
bottom up. There is a myth circulating in the industry that springs<br />
= cycle life. If you put high-cycle springs on a standard door, you<br />
have only created a high-cycle-spring door, not a high performance<br />
door. In fact, the gold standard for high performance rolling doors<br />
is a springless design. Springs inevitably wear out and need to be<br />
replaced, causing downtime and maintenance fees.<br />
54 Door + Access Systems | Fall <strong>2017</strong>
So what else needs to be built for high performance? The operator,<br />
for one, needs to be able to handle the maximum number of cycles in the<br />
minimum amount of time you expect to use it. A direct-drive operator is<br />
a good investment, as there are no chains or sprockets to wear out. And<br />
it should feature a soft start and stop to reduce wear and tear on all door<br />
components, but especially on the operator.<br />
The guides also need to be robust enough to handle frequent fast<br />
operation. Look for self-lubricating guides to prolong curtain life.<br />
5 Safety<br />
Of course, we can’t talk about roll-up doors without talking about<br />
safety. High performance roll-up doors should come with light curtains<br />
and photo eyes as standard. A lower photo eye is very good at making<br />
sure people don’t get trapped in the door. But in a fast-paced, high-use<br />
environment, a lower photo eye may not be enough.<br />
Picture a full load on a forklift. For some reason, the forklift driver<br />
stops to chat with a coworker, parking with the forks in the path of the<br />
door. A photo eye may not see the forks and allow the door to close,<br />
potentially damaging the load and the forklift, not to mention the<br />
forklift operator. That's when a light curtain, which provides up to 6' of<br />
continuous protection, is necessary to ensure safety.<br />
When to install a high performance door<br />
Before recommending a standard roll-up door or a high performance one,<br />
ask these seven questions, easily remembered by the acronym PERFORM.<br />
Productivity. Is passage through a secure opening a key success<br />
factor in the customer’s productivity? When a door component breaks<br />
due to heavy use, the opening can be out of commission for hours, or<br />
even days, while the parts are manufactured, shipped, and installed.<br />
If the door is in an area that requires closure after every pass-though,<br />
or cannot stay open or closed for days at a time without a loss of<br />
productivity, then a high performance product must be considered.<br />
Environment. Does the customer need to control the temperature<br />
of the environment around the door? If the building is in a very warm<br />
or cold climate but requires frequent outside access, a quick-opening<br />
door is paramount to maintaining the interior temperature.<br />
In truly extreme weather, an insulated high performance roll-up<br />
door can cut down on air exchange during cycling as well as air leakage<br />
around the outside edges of the door.<br />
Reliability. If this door can’t operate, will the customer lose<br />
money? Roll-up doors are often vital gateways to getting materials in,<br />
goods out, and meeting deadlines. Inoperable doors can prolong lead<br />
times and contribute to lost customers and lost revenue. If a roll-up<br />
door’s reliability is vital, a high performance product with virtually no<br />
maintenance required can be an attractive option.<br />
Frequency. Will the door’s daily cycles occur in short peak times<br />
or be spread out evenly throughout the day? Let’s say you have a door<br />
in a parking garage with 100 spots in a secure building that requires<br />
proof of clearance to enter and closes after each car passes through.<br />
This means 200 daily cycles, but the vast majority might likely occur<br />
from 7-9 a.m. and 3-5 p.m. The door must be able to handle the high<br />
use in the short window of time without breaking down or wearing out.<br />
continued on page 56<br />
Door + Access Systems | Fall <strong>2017</strong> 55
continued from page 55<br />
Operating speed. Must the door open<br />
as quickly as possible? Is it opened by an<br />
activation device? If an average fork truck<br />
drives at 6' per second and the door opens in<br />
five seconds, then the activation device should<br />
be placed 30' away from the door to ensure a<br />
smooth experience.<br />
Routine traffic. Is the door’s traffic vital<br />
to business operations? If a door is optional,<br />
maybe a high performance product isn’t the<br />
right fit. However, if the customer needs<br />
secure, reliable access from forklifts to utility<br />
vehicles, a high performance product might<br />
be required.<br />
Maintenance. Does the customer want<br />
to avoid ongoing maintenance expenses?<br />
When considering the total cost of a door,<br />
one must also consider the downtime and<br />
expense caused by scheduled and unscheduled<br />
maintenance.<br />
While high performance products may<br />
have higher initial price points than those of<br />
standard roll-up doors, lower maintenance<br />
costs can mean that the high performance<br />
product has a lower total cost of ownership.<br />
If the customer answers yes to two or<br />
more of these questions, it is likely that they<br />
need a high performance roll-up door.<br />
Be specific when you specify<br />
Avoid these pitfalls when recommending high performance<br />
doors to your customers.<br />
Speed<br />
• Instead of stating that the door must be “high-speed”<br />
and thinking that more speed is always better …<br />
• Try defining the desired door-opening speed in inches<br />
per second.<br />
Springs<br />
• Instead of adding 100K springs to a standard roll-up<br />
product specification …<br />
• Try looking at the entire construction of the closure to<br />
ensure that all components of the door have durability<br />
in mind. Consider a springless version if true high<br />
performance is required.<br />
Cycle life<br />
• Instead of focusing on total number of cycles …<br />
• Try defining peak cycle times and ensuring that the<br />
door can handle that level of traffic. Example: Instead<br />
of specifying a 200,000-cycle door, it’s more helpful<br />
to state that the peak period of cycling is 75 cycles/<br />
hour from 7-9 am and 4-6 pm, and the door must be<br />
able to function with these parameters.<br />
Maintenance<br />
• Instead of not taking maintenance into account …<br />
• Try to identify whether the door must be maintenance<br />
free outside of daily checks.<br />
The real cost of downtime<br />
Whenever a door is out of operation, a repair visit can cost upwards<br />
of $800 in labor and parts—and more if a serious problem arises. But<br />
that’s only a portion of the costs.<br />
Maintenance crews must take time to review the damage,<br />
possibly board up the opening, and call the repair company. When<br />
the technicians arrive, hours or days later, they assess the damage and<br />
estimate the repairs. Then the project<br />
must get approved. Parts must be<br />
ordered and delivered. Finally, they<br />
go back out to make the repairs.<br />
Plus, if the inoperable door is<br />
one of the three main doors, more<br />
demand is placed on the other two<br />
doors, adding wear and tear to their<br />
life cycle. When one door is down,<br />
forklifts must go out of their way to use the two operational doors.<br />
That can force some employees to lose productivity, wasting more<br />
time and money.<br />
So, remember Bill at Awesome Widgets? Remind him that<br />
an $800 repair bill might be only a part of the overall cost of<br />
downtime. You can help Bill avoid all of these problems if you sell<br />
him the right kind of roll-up door in<br />
the first place.<br />
Siva Davuluri, director of high<br />
performance products, is responsible<br />
for developing new high performance<br />
rolling products for CornellCookson.<br />
Their new website can help you<br />
determine whether you need high<br />
performance products; go to<br />
www.nobrainerdoor.com/brains.<br />
56 Door + Access Systems | Fall <strong>2017</strong>
See our complete line of Residential & Commercial products at:<br />
www.geniecompany.com<br />
Become a Genie Pro Dealer today!<br />
Send your request to: teamgenie@geniecompany.com<br />
© <strong>2017</strong> The Genie Company
Feature<br />
ROLLING DOOR<br />
TRENDS AND<br />
OPPORTUNITIES<br />
A FRESH INTERVIEW WITH A SEASONED EXPERT<br />
Rolling doors aren’t as sexy and<br />
glamorous as residential garage doors.<br />
Rolling doors rarely get the spotlight,<br />
but they provide enormous opportunity<br />
for the professional door dealer.<br />
If you’ve never installed a rolling<br />
door, this article will tell you what you’re<br />
missing. If you’ve been installing them<br />
for some time, this article will identify<br />
Steve Hahn<br />
some key trends and advancements that<br />
you may have missed.<br />
To gain insights into the rolling door<br />
industry, we turned to Steve Hahn, a rolling door veteran of 43 years.<br />
Steve has been attending industry conventions since the 1970s and has<br />
been writing articles and presenting workshops for more than 25 years.<br />
As an industry leader, Steve has been the president of ARDI, the<br />
chair of the <strong>DAS</strong>MA Rolling Door Division, and has served on the<br />
NFPA 80 Technical Committee since 1992. Since 2000, he has been<br />
the product manager for Lawrence Doors, where he also serves on the<br />
management team.<br />
About Rolling Doors<br />
Our surveys consistently indicate that about 75 percent of<br />
door dealers consider rolling doors to be an important part of<br />
their business. What would you say to the other 25 percent to<br />
encourage them to include rolling doors in their business?<br />
SH: Rolling door products are extremely versatile and present many<br />
opportunities that are unavailable with other types of doors. Rolling<br />
doors offer fire and smoke protection, storefront security, and compact<br />
designs for service counters, openings with limited clearances, and<br />
other places where other types of doors just won’t work.<br />
But, depending upon a dealer’s business model, geographic<br />
location, vehicles, equipment, personnel, and general capabilities,<br />
rolling doors may not be a viable choice for every dealer to sell. It<br />
is critical that a dealer have the necessary equipment and training to<br />
properly install and service rolling door products.<br />
Are there certain U.S. markets where rolling doors are more common?<br />
SH: It’s been my experience that most major metropolitan areas<br />
and industrial centers more consistently use a variety of rolling door<br />
products, but many smaller markets frequently utilize them as well<br />
for commercial, retail, and institutional buildings.<br />
58 Door + Access Systems | Fall <strong>2017</strong><br />
Some might think that rolling doors haven’t changed much in the<br />
last 25 years. Why is that not true?<br />
SH: As someone who remembers when flat slats and insulated doors<br />
were first introduced, I’d have to say that rolling doors are constantly<br />
changing. Some changes—such as powder-coat finishes—are very<br />
noticeable. Other changes—such as designs for wind load, impact<br />
resistance, thermal performance, and seismic requirements—are<br />
maybe less recognizable, but very significant. I think there has also<br />
been an increasing global influence on our products, especially in the<br />
areas of automation and safety.<br />
What have been the top three most significant innovations for<br />
rolling doors in the last 10-15 years?<br />
SH: (1) The introduction of high-performance service doors and<br />
grilles. (2) Advances in thermal performance and air infiltration. (3)<br />
The impact of UL 325-2010 and subsequent editions on operators and<br />
sensing systems.<br />
What is the biggest rolling door installation problem that you<br />
often hear about?<br />
SH: I don’t really hear of “big” problems that are common or<br />
frequent. What I mostly hear about are simple problems that are<br />
generally related to not following the installation instructions.<br />
All rolling doors are not the same, and there can be some specific<br />
differences from one from product to another that an installer will not<br />
be aware of without reading the instructions.<br />
What are the top three add-on sales for those who sell rolling doors?<br />
SH: I’m not sure I can identify a specific “top three,” but I can<br />
definitely say there are<br />
many opportunities Fusible link<br />
for those who can<br />
truly sell—not just<br />
bid—rolling door products and<br />
articulate features and benefits to<br />
their customers. Dealers who adopt<br />
a philosophy of trying to provide<br />
the best product for the application<br />
and evaluate the real needs of<br />
the customer can become very<br />
successful and profitable.<br />
For example, point out to<br />
your customer that the photo eyes<br />
continued on page 60
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© <strong>2017</strong>, GTO Access Systems, LLC / All Rights Reserved<br />
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continued from page 58<br />
Easy reset feature<br />
provided standard with the motor operator do comply with UL<br />
325, but since they must be installed 6" above the floor, they may<br />
not adequately protect against some risks. Can the door close on<br />
a vehicle because the bumper will be above the path of the photo<br />
eyes? Recommend the additional protection offered by a sensing<br />
edge, second set of photo eyes, light curtain, loop detectors, or other<br />
appropriate sensors.<br />
Or promote the value of installing high-performance grilles<br />
instead of just high-cycle grilles. In a large condominium complex or<br />
office building, longer product life and lower long-term maintenance<br />
costs far outweigh the additional initial cost.<br />
Selling is not always about being the least expensive. Often it’s<br />
about making a customer feel confident about you and the product<br />
you’re offering.<br />
What is the #1 fact about rolling doors that dealers need to know?<br />
SH: They are rugged and durable products, available in many<br />
different models suitable for almost any (but not every) application.<br />
When they are properly selected, installed, and<br />
maintained, they can provide decades<br />
of service.<br />
Rolling door certification and rolling fire door<br />
certification are the #2 and #3 most popular IDEA<br />
certifications. Why are they so popular?<br />
SH: For the past several decades, industry associations have<br />
continually promoted the importance and value of education.<br />
I believe that message awakened our industry and drove an<br />
overall improvement in professionalism. The popularity of<br />
those certifications also likely mirrors the popularity of those<br />
products in the marketplace.<br />
Do you support the IDEA rolling door certification program?<br />
SH: I do support the certification program as a method of education<br />
and training that also offers some possible marketable benefits.<br />
Generally speaking, I think any valid education and training is good,<br />
whether it be in the form of manufacturer training, industry-sponsored<br />
workshops and forums, trade association articles, or other credible<br />
means of expanding sales, technical, and general business knowledge.<br />
In some other markets (like Australia), roll-up doors are<br />
popular in residential applications. What are the barriers to that<br />
happening in North America?<br />
SH: The most obvious obstacles to me are cost and aesthetics.<br />
Rolling doors are typically much more costly than residential garage<br />
doors, and they can’t compare visually with the myriad of designs<br />
and styles that garage doors now offer.<br />
What’s in the future for the rolling door industry?<br />
SH: Rolling doors have thrived for more than a century, and I expect<br />
that to continue. The future will be limited only by our creativity,<br />
innovativeness, and adaptability to changing trends in<br />
the marketplace.<br />
About Rolling Fire Doors<br />
Are there certain markets where rolling fire doors are more common?<br />
SH: I think the answer is very much the same as for (non-firerated)<br />
rolling doors we previously discussed. The difference is that,<br />
while there are often alternatives to rolling doors on non-fire-rated<br />
openings, there really aren’t that many alternatives to rolling<br />
fire doors.<br />
What are the best rolling fire door innovations in the last 25 years<br />
or so?<br />
SH: Here are four.<br />
(1) The single most significant innovation is the offering of highly<br />
reliable, easily or automatically resettable fire door closing<br />
systems offered by many manufacturers. This made traditional<br />
tension-release and gear-dropout designs obsolete, eliminated the<br />
complexity of resetting, and vastly improved the performance and<br />
reputation of rolling fire doors.<br />
(2) Labeled retrofit fire door operators allow many older fire doors<br />
that do not operate or automatically close properly, but are<br />
otherwise acceptable, to be upgraded to those same easy or<br />
automatic-reset systems.<br />
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60 Door + Access Systems | Fall <strong>2017</strong><br />
continued on page 62
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continued from page 60<br />
(3) S-label doors comply with code requirements for air-leakage-rated<br />
assemblies where rolling fire doors are commonly installed.<br />
(4) Insulated fire doors can now provide thermal and acoustical benefits<br />
for both interior and exterior fire-rated openings.<br />
What is the biggest rolling fire door installation mistake that<br />
dealers make?<br />
SH: Unfortunately, there are two common critical mistakes that can<br />
adversely affect<br />
the performance of<br />
a rolling fire door<br />
in a fire condition,<br />
and both are related<br />
to incorrectly<br />
installing the<br />
fusible link release<br />
cable or chain.<br />
NFPA 80 requires<br />
a fusible link to be<br />
located within 12"<br />
of the ceiling on<br />
both sides of the<br />
wall (but not in the<br />
triangular dead-air<br />
space 4" back from<br />
the wall or 4" down<br />
from the ceiling).<br />
S-label fire doors<br />
Also, the linkage cable or chain must be routed to make<br />
sure that the door will close when any fusible link separates,<br />
and that includes the link on the opposite side of the wall. I’m<br />
aware of too many cases where this is not done correctly.<br />
What are some top add-on sales for rolling fire doors?<br />
SH: Customers only buy fire doors because they are required<br />
by code, so it’s a bit more difficult to upsell. As with any<br />
product, carefully evaluate the application and make sure<br />
what you sell is correct and appropriate.<br />
First ask whether the door will always be open except<br />
in event of a fire or whether it will be used frequently.<br />
Then, is an air-leakage-rated S-label door required? Will<br />
the door be connected to an alarm system or detectors? Is<br />
the customer insured by a company that will require an<br />
FM-approved door?<br />
What is the #1 fact about rolling fire doors that dealers<br />
need to know?<br />
SH: Rolling fire doors are a critical component of a lifesafety<br />
system. Consequently, they need to be installed<br />
correctly, tested annually, and maintained in accordance<br />
with all the requirements of NFPA 80 (and NFPA 105 for<br />
S-label doors) to ensure the best possibility of performing as<br />
intended in a real fire condition. Selling them comes with a<br />
greater responsibility and liability, but it can also provide a<br />
great business opportunity for a professional door dealer.<br />
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Feature<br />
RESIDENTIAL<br />
GARAGE<br />
DOORS:<br />
North America<br />
versus<br />
Europe<br />
By Jean-Francois Morin,<br />
Garaga<br />
Photo courtesy of Novoferm<br />
The vast majority—if not to say practically all—of the residential garage doors used in North<br />
America are the sectional type. Panel heights vary, ranging from 18 to 24 inches (46 to 61 cm). These<br />
garage doors are also frequently equipped with an automatic garage door opener.<br />
In Europe, it’s a bit different. Besides sectional doors—which aren’t the most commonly used—<br />
you’ll also find single-panel up-and-over doors, rolling doors, and side-sliding sectional doors.<br />
The metric system is used to calculate garage door sizes everywhere in Europe except in the<br />
United Kingdom. So a single garage door that measures 2.4 x 2.1 meters is equivalent to an 8' x 7'<br />
door in North America. In Great Britain, the standard for a single door is 7' x 7'.<br />
Jean-Francois Morin<br />
has been with Garaga<br />
since 1986. He holds a<br />
bachelor’s degree, and<br />
he served as Garaga’s<br />
sales & marketing<br />
director for 23 years.<br />
He is now semi-retired.<br />
Single-panel garage doors<br />
The single-panel door was very common in Canada and the U.S. during the 1950s<br />
and 1960s. These doors are made in a single piece, secured by a sturdy steel frame.<br />
As they open, the swing arc may extend slightly outside the garage or remain<br />
completely inside. The lift mechanism, which employs extension springs, is located<br />
on each side of the door.<br />
If you’re familiar with residential construction in Europe, you know that<br />
concrete is widely used, versus wood frame construction in North America. That’s<br />
why the single-panel garage door is so popular in Europe: it can be installed very<br />
quickly. It’s a simple matter of attaching four bolts to the concrete doorframe, doing<br />
a little refinishing, and you’re done! However, to transport the full system, it’s<br />
necessary to have a truck equipped with a cherry picker.<br />
One of the reasons this type of door system has virtually disappeared in North<br />
America is its impracticality during the winter. Since the door swings partially<br />
outward, the snow must be cleared away from in front of it before it can be opened,<br />
making the process rather unpleasant. On the other hand, if a door swings completely<br />
inside the garage, more space must be left between the vehicle and the door.<br />
Photo courtesy of Groupe Safir<br />
64 Door + Access Systems | Fall <strong>2017</strong>
Rolling garage doors<br />
While we do see rolling slat doors in North America, they are<br />
generally used in commercial rather than residential buildings. These<br />
doors are made of strips of aluminum, PVC, or, sometimes, steel,<br />
and they roll up above the garage door header. The strips can be of<br />
varying heights, but are generally around 10 cm (4").<br />
In addition to rolling doors’ requiring more clearance above<br />
the header in order to roll up, the choice of designs also limits their<br />
use. Unless a fresco worthy of Michelangelo is painted on them, the<br />
available styles are rather simple in comparison with sectional doors,<br />
which can be manufactured in a variety of designs.<br />
COMMERCIAL ROLL-UP<br />
DOORS AND COMPONENTS<br />
Photo courtesy of Groupe Safir Photo courtesy of Groupe Safir<br />
High-quality components make<br />
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Side-sliding sectional doors<br />
As the name implies, this type of garage door opens laterally from one<br />
side of the garage. The door functions by sliding along one rail installed<br />
on the sidewall and another rail attached to the floor. The door can be<br />
easily motorized.<br />
Besides the purchase price, the practical considerations are also less<br />
attractive to those who live in places where there’s snow on the ground<br />
during several months of the year. In order to prevent the floor rail from<br />
icing up, a heating cable must be installed, which nudges the price upward.<br />
The bottom line<br />
Which door is more expensive: European or North American?<br />
Because of additional safety features and regulations related to garage<br />
door operation, the guarantees offered to homeowners, and slightly<br />
higher labor costs, an installed sectional garage door generally costs<br />
about twice as much in Europe as it does in North America.<br />
The next time you’re tempted to complain about garage doors in North<br />
America, remember that it could be worse. Here we have fewer types of<br />
doors to learn, and the installed cost is more affordable for the customer.<br />
Manufactured using the<br />
highest quality materials, DBCI<br />
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Door + Access Systems | Fall <strong>2017</strong><br />
65
Feature<br />
FROM THE PAGES OF<br />
HISTORY<br />
Haas Door<br />
Milestones<br />
1953 Haas Door Company is founded outside Perrysburg, Ohio, by Ernest M. Haas, with his sons<br />
Ernest A. (Spike), Deloy J. (Barney), Duke, and son-in-law, Donald LaHote. The company<br />
focuses on the repair and service of sectional garage doors.<br />
1957 The company begins manufacturing in a 5,000-sq.-ft. building at the corner of Route 20<br />
and Glenwood Road in Perrysburg.<br />
Late<br />
1960s<br />
The company expands its manufacturing facility to 120,000 sq. ft., as Haas Door begins<br />
exporting its doors internationally.<br />
1968 Haas Door is one of the founding members of the National Association of Garage Door<br />
Manufacturers (NAGDM).<br />
Perrysburg plant, ca. 1980.<br />
1972 Donald LaHote is elected to a two-year term as president of NAGDM.<br />
1976 With Duke Haas as president and Donald LaHote as vice president, Haas Door expands<br />
its line to include garage door openers and the first insulated garage door in the industry,<br />
the CIFA-200. The CIFA marked a breakthrough with insulation and color availability never<br />
before offered in the industry. The CIFA would later lead to the Haas Therm insulated<br />
garage door.<br />
1989 Ernest Haas, company founder, dies at age 90.<br />
LaHote (center), ca. 1980s.<br />
Haas Door’s manufacturing company is sold to the Masco Corporation of Taylor, Mich.,<br />
concluding 36 years of Haas family ownership.<br />
1995 Ed and Carol Nofziger purchase Haas Door from MascoTech. Haas Door has 60-70<br />
employees. The Nofzigers, who also own Nofziger Door Sales, had started in the retail<br />
door business in 1947 with Ed’s father, Dennis, in Archbold, Ohio. In 1969, Ed purchased<br />
Nofziger Door from Dennis and, in the 1980s, added a location in Plain City, Ohio.<br />
1996 Haas Door moves from Perrysburg to a 175,000-sq.-ft. facility in Wauseon, Ohio, 40 miles<br />
away. Many employees move with the company.<br />
Wauseon, Ohio, offices, 1996-2014<br />
1999 A new production line is added for urethane-insulated garage doors, which include 1-3/8",<br />
1-3/4", and 3"-thick foamed-in-place doors.<br />
2000 Ed Nofziger is named an Entrepreneur of the Year by Ernst & Young.<br />
2003 A new production line is added for residential and commercial non-insulated doors.<br />
2004 The company adds 25,000 sq. ft. for warehousing and staging, doubling its shipping<br />
dock capacity.<br />
Haas truck, 1980.<br />
66 Door + Access Systems | Fall <strong>2017</strong>
New logo, introduced 2008.<br />
Milestones (continued)<br />
2005 The company’s market is primarily in the North, Midwest, and Northeast. Its products<br />
include insulated and non-insulated residential and commercial doors, as well as steel<br />
carriage-house pan and urethane-insulated doors.<br />
2009 Haas Door receives the Industry Member Service Award from the International Door<br />
Association (IDA).<br />
2010 The company adds 2"-thick insulated doors (2000 Series) to the product line.<br />
2013 A new strut line is added to produce the Haas-patented E Strut.<br />
Ed, Carol, and Jeff Nofziger, 2015.<br />
2014 Jeffrey Nofziger, with 20 years of garage door experience, succeeds his father as president<br />
of Haas Door. Ed Nofziger becomes chairman of the board.<br />
Corporate offices are renovated with new offices and a showroom. New shipping docks are<br />
added, along with new offices and a driver’s lounge.<br />
<strong>2017</strong> Haas Door has nine different product lines, shipping to dealers across the U.S. and<br />
internationally. A new expansion adds 57,000 sq. ft. of manufacturing space and new<br />
receiving docks.<br />
2015.<br />
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Door + Access Systems | Fall <strong>2017</strong><br />
67
Tips Good Ideas for Your Business<br />
business<br />
Better payments<br />
for bigger projects<br />
How to reduce retention<br />
and get paid faster<br />
By Peter Eldridge, Raynor Hawaii Overhead Doors and Gates<br />
Winning a large contract is great. But getting paid for a large<br />
contract is another matter. We recently started using a new<br />
strategy that helps us get paid better and faster. Here’s how.<br />
Many large builders withhold 10 percent of your total sale as<br />
“retention” until the job is completed and until the owner has paid them.<br />
On a big contract (or multiple small ones), the retention can amount to a<br />
large amount of money that is not available to run your business.<br />
The typical scenario<br />
Here’s how the retention model hurts. We win a contract for a $200,000<br />
job. The material costs are $120,000, and labor and profit make up the<br />
balance. We order the doors in March. They arrive in late April, and we<br />
have to pay the supplier $120,000 by late May.<br />
We install phase one of the project in May and bill for $80,000. The<br />
contractor pays 90 percent of that ($72,000) in early July, and he keeps the<br />
10 percent retention. By that time, we’ve already had to pay $120,000 to<br />
the supplier, and we’re almost $50,000 in the hole.<br />
We install phase two in June and bill for $80,000. The contractor pays<br />
90 percent (another $72,000) in early August. We use that payment to cover<br />
the $48,000 balance of the material costs and $24,000 of our labor costs.<br />
$20,000 left hanging<br />
We install the balance of the job in July and bill for the final $40,000.<br />
In early September, we get paid 90 percent ($36,000). At this point,<br />
we’ve been finished with the job since July, but as of September, we’ve<br />
received only $180,000 of the $200,000 owed to us.<br />
The contractor continues to hold the retention of $20,000 until<br />
45 days after the entire job is completed. So if the job finished in<br />
November, we would not receive the remaining $20,000 until January,<br />
or six months after we had completed our job. Not good, right?<br />
Peter Eldridge<br />
has been a partner<br />
in the Raynor<br />
distributorship<br />
Hawaiian Islands<br />
since its inception<br />
in 1990. He holds<br />
an MBA from<br />
the University<br />
of Montana.<br />
The purchase order approach<br />
Then, we get a material purchase order for $140,000 and a labor<br />
contract for $60,000. We also get a letter from the supplier that states,<br />
“Due to the specialized nature of the product and being custom-built for<br />
this job, a 50 percent deposit is required before fabrication can begin.”<br />
Expect the builder to turn you down when you ask for a deposit.<br />
Explain that it is a requirement from the material supplier, not you.<br />
The supplier’s letter that requires the deposit has allowed us to collect<br />
the deposit on every job.<br />
We receive a joint check payable to us and the supplier for<br />
$70,000 before the order is placed. But remember, this payment is<br />
only for the material on the purchase order, so it is not covered by the<br />
contract terms that include retention.<br />
Collecting more, faster<br />
With this new approach, here is how the job might go. We collect the<br />
$70,000 deposit when we order the material and give the check to our<br />
supplier in March. The material arrives in late April, and we bill the<br />
contractor for the remaining $70,000. We then have until late May to<br />
pay out the remaining $50,000 of the $120,000 material costs.<br />
This invoice generates a $70,000 payment in early June. Since<br />
it’s a purchase order, there’s no retention. So, now we have collected<br />
$20,000 more than the material cost by the first payment.<br />
We install phase one in May and bill for $24,000 labor as under<br />
the contract. They pay 90 percent ($21,600) in early July, and they<br />
keep $2,400 as retention. In June, we install phase two and bill for<br />
$24,000 labor. In early August, they again pay 90 percent ($21,600).<br />
We install the balance in July and bill for the remaining $12,000 in<br />
labor costs. This invoice generates a 90 percent payment ($10,800) in<br />
early September.<br />
Solving the problem<br />
At Raynor Hawaii, we have come up with a way to reduce our exposure<br />
to this problem of retention. We solve the problem in the bidding stage.<br />
When we bid a job, our bid clearly states:<br />
• Material to be purchased by purchase order = $140,000 (which<br />
might be $120,000 cost + $20,000 markup)<br />
• Labor to be performed under contract = $60,000<br />
• Total job cost = $200,000<br />
• Note: Material and labor must be purchased together.<br />
3 percent vs. 10 percent<br />
With this approach, the total retention is only $6,000. If it is paid<br />
in January (as in the example above), the retention is a very doable<br />
3 percent of the overall job. This is much better than a $20,000<br />
retention, or 10 percent of the job.<br />
This strategy of splitting our bid into “Material on a purchase<br />
order” plus “Labor under a contract” generates multiple benefits. It<br />
allows us to pay our own costs quicker, limit our exposure to potential<br />
non-payment, and collect more rapidly and effectively.<br />
68 Door + Access Systems | Fall <strong>2017</strong>
Tips Good Ideas for Your Business<br />
technical<br />
ORDERING A COMMERCIAL DOOR OPERATOR<br />
Get it right the first time<br />
By Roy Bardowell, CDDC<br />
Believe it or not, commercial door operator<br />
(CDO) manufacturers are the experts on door<br />
automation, and they want you to have an easy<br />
and seamless experience with your operator<br />
installation. If you want to install a safe system<br />
and profit from it, you need to order the right<br />
CDO for each job.<br />
Manufacturers have designed and<br />
engineered CDOs to operate most types of<br />
commercial<br />
or industrial<br />
doors. Since<br />
the use of each<br />
commercial door<br />
is unique, there<br />
are thousands of<br />
configurations<br />
of operators<br />
to cover most<br />
uses. All in all,<br />
a manufacturer can build and configure more<br />
than 150,000 versions of CDOs.<br />
Because of this extreme diversity of CDO<br />
applications and models, the ordering process<br />
has become quite complex. Consequently,<br />
manufacturers have created tech support<br />
centers to help installers order the correct<br />
operator for a door. You can do yourself a<br />
huge favor by tapping into these experts<br />
for advice.<br />
Ordering the right CDO for a specific door<br />
involves many door factors and calculations.<br />
To make matters even more complicated,<br />
most manufacturers produce two lines of<br />
commercial door operators that sometimes<br />
compete against each other. Choosing the<br />
right line is an important first step in the<br />
ordering process.<br />
The two basic lines of CDOs<br />
For the first 50 years of commercial operator<br />
production, all CDOs employed high-torque<br />
capacitor-start motors or 3-phase motors. The<br />
early operators were made with strength and<br />
durability in mind and were truly continuous<br />
and heavy-duty operators.<br />
In the 1990s, a residential operator<br />
company decided to transfer their residential<br />
circuitry, relays, and residential motor onto a<br />
70 Door + Access Systems | Fall <strong>2017</strong><br />
commercial operator platform. They marketed<br />
this new type of operator as a cheaper<br />
alternative to the beefier continuous-duty<br />
operator. Thus, the limited-duty operator<br />
was born.<br />
Limited-duty CDOs<br />
With a few exceptions, limited-duty operators<br />
typically come in only one configuration: 1/2<br />
HP, 120VAC, single phase, and 60 Hz. Lightduty<br />
operators have a few aliases: limited duty,<br />
intermittent duty, restricted duty, and medium<br />
duty. The medium-duty term is simply a<br />
marketing ploy. “Medium duty” sounds like<br />
it might be a higher level than light duty, but<br />
make no mistake. They are all the same type<br />
of operator.<br />
Most limited-duty operators employ a PSC<br />
(Permanent Split Capacitor) motor, which<br />
“<br />
can be found<br />
on most AC<br />
A single residential<br />
operators. It<br />
incorrect usually has a<br />
detail could<br />
built-in thermal<br />
switch that<br />
delay the job will interrupt<br />
the motor<br />
and cut into<br />
power when it<br />
your profits. overheats. A<br />
limited-duty<br />
”<br />
operator is perfect for 8' x 8' dock doors or<br />
other lighter doors that will operate only a few<br />
times a day.<br />
The introduction of DC motors to<br />
residential door operators has made the<br />
PSC motor obsolete. In the next decade, all<br />
residential door operators will most likely<br />
employ only DC motors. So the days of<br />
overheating motors that shut off will probably<br />
be a thing of the past.<br />
Now, with this information about the two<br />
lines as important background, let’s talk about<br />
ordering the right CDO.<br />
Six major factors<br />
When ordering a CDO, the six major factors to<br />
consider are door type, door size, door weight,<br />
shaft size, door duty, and electrical energy.<br />
Don’t even try to order a CDO without having<br />
this information ready.<br />
1 Door type. Different types of doors use<br />
different means to connect to an operator. For<br />
sectional doors using standard-lift hardware,<br />
order a commercial trolley operator that will<br />
connect to the top panel with a set of door<br />
arms. For a sectional door with high-lift<br />
or vertical-lift hardware, order a jackshaft<br />
operator (aka side-mount) that connects via<br />
two sprockets and a roller chain. [To learn<br />
more about sprockets and chain, see <strong>DAS</strong>MA<br />
Technical Data Sheet 381.]<br />
continued on page 72
DON’T GET SHUT OUT<br />
RISE UP AGAINST COMPETING DIRECTLY<br />
WITH YOUR SUPPLIER<br />
Did you know that other garage door manufacturers are buying and<br />
operating dealerships that compete directly with your business? It’s true.<br />
Clopay sticks to what we do best, which is manufacturing premium<br />
residential and commercial garage doors. And we trust you to do what<br />
you know best — selling, installing and servicing them. For ways Clopay<br />
can help you grow your business, contact us at 844.371.4579.<br />
Made in the U.S.A. | clopaydoor.com<br />
© <strong>2017</strong> Clopay Building Products Company, Inc., a Griffon company.
continued from page 70<br />
Jackshaft operators can be connected to<br />
any door that has a shaft as the driving element.<br />
That includes rolling doors, rolling grilles,<br />
high-speed fabric doors, or multi-leaf doors.<br />
So, when you order the CDO, provide<br />
the door type. The CDO producer will then<br />
provide you with the correct connecting<br />
sprockets and hardware so that the door can be<br />
safely automated.<br />
2 Door size. The door height tells the CDO<br />
manufacturer how much hand chain should be<br />
supplied. The door width dictates the proper<br />
length of a safety edge, if ordered with the<br />
operator. Both the height and width together<br />
provide the door’s square footage, which helps<br />
to determine the door weight.<br />
3 Door weight. Any commercial door must<br />
be well balanced before you install an operator<br />
on it. Even so, you need to plan for the day<br />
when the door slips out of balance. So heavier<br />
doors will require more operator horsepower.<br />
After you determine the door’s weight, consult<br />
the CDO manufacturer’s HP selection table to<br />
order the correct horsepower.<br />
4 Shaft size. Most sectional doors use a 1"<br />
torsion shaft with a 1/4" keyway. Shaft size<br />
exceptions are found in rolling steel curtain<br />
doors and security grilles. Depending on the<br />
manufacturer and the width of the rolling door<br />
or grille, there are a dozen or more shaft sizes<br />
used in the industry. Rolling door shaft sizes<br />
start at 1" diameter and can go all the<br />
way up to 3" diameter on extremely large<br />
rolling doors.<br />
You must never guess on the shaft size. If<br />
you guess wrong, the operator’s door sprocket<br />
will not slide over the door shaft. This will<br />
stop your installation, and the manufacturer<br />
will have to send out the correct sprocket.<br />
An expensive courier delivery will add to<br />
your cost.<br />
Note: Rolling sheet doors (like those used<br />
on storage buildings) use special sprockets<br />
that are bolted directly to the drum-wheel.<br />
When ordering the CDO, you must mention<br />
that you need an electric operator kit (EOK).<br />
If the operator manufacturer does not carry<br />
the correct EOK, you may have to get it from<br />
the sheet door manufacturer. The EOK bolts<br />
directly to the drum wheel at the end of the<br />
door and will most likely be driven with #41<br />
roller chain for a manual chain hoist or a<br />
limited-duty jackshaft operator.<br />
5 Door duty. This means the door’s<br />
expected number of cycles per day. Counting<br />
the cars that use the door can give you some<br />
idea of daily usage. If necessary, it’s okay<br />
to estimate this number. Storefront grilles in<br />
malls may only run one cycle per day, while<br />
apartment buildings may have the most daily<br />
cycles.<br />
I know of a few apartment buildings in<br />
Toronto that see more than 500 cycles per<br />
day. That equates to 182,500 cycles per<br />
year. Since 100,000-cycle springs may only<br />
last five months, the best alternate system is<br />
counterweights. When ordering the CDO for<br />
such a situation, you must mention that it is a<br />
high-cycle application. This ensures that you<br />
will receive an operator built for the rigors of<br />
extreme use.<br />
6 Electrical energy. In North America,<br />
electricity is generated in many energy levels,<br />
and CDO manufacturers build operators to<br />
work on all of them. Electrical energy in<br />
buildings is described in three fragments:<br />
voltage, phase, and hertz.<br />
The most popular voltage in North<br />
72 Door + Access Systems | Fall <strong>2017</strong>
America is 120V, single phase, and 60 Hz.<br />
Other voltage options are 208V, 220V, and<br />
230V (all available in single or 3 phase) and<br />
440-460V (3 phase). Canada also has 575V (3<br />
phase). International markets generate voltages<br />
not found in North America, so beware if you<br />
sell a CDO offshore.<br />
If you want a heavy-duty, durable<br />
commercial operator and 3-phase power<br />
is available in the building, then order an<br />
operator that works on 3-phase power. These<br />
motors are like the Energizer bunny. They<br />
keep on running!<br />
Once you have determined these six<br />
factors, you are ready to call in your order.<br />
Be aware that your CDO manufacturer might<br />
have more questions for you. Whatever you<br />
do, order it right the first time, because a single<br />
incorrect detail could delay the job and cut<br />
into your profits. Worse yet, it could create an<br />
unsafe installation.<br />
In the door industry for 45 years, Roy Bardowell<br />
is arguably the industry’s most experienced<br />
CDO (Commercial Door Operator) technician<br />
and trainer. In <strong>2017</strong>, he received IDA’s Jerry R.<br />
Special note about trolley operators<br />
The preferred CDO for sectional doors using standard-lift tracks is a<br />
drawbar-type operator or a similar push-pull operator system. Most<br />
experienced installers know this. Nevertheless, there has been some<br />
confusion on the rail length of trolley operators. Installers sometimes<br />
dictate the rail length, but this is not necessary, and it can lead<br />
to problems.<br />
Let’s say that John orders a model T-211 operator, and he<br />
specifies 12' rails. But does he want an operator for a 12'-high door,<br />
or does he want an operator with custom-cut rails? Manufacturers<br />
know that the rails for trolley operators on a sectional door must be<br />
2'-3' longer than the door height.<br />
So, if John’s door is 12' high, those 12' rails will be incorrect.<br />
It would be better if John could provide the door height and let the<br />
manufacturer supply the correct rails.<br />
Exception: If your door has a backroom restriction, you will need<br />
to reduce the overall length of the rail and operator system. In that<br />
case, tell the manufacturer the exact backroom measurement, and<br />
they will provide the right stuff.<br />
Door + Access Systems | Fall <strong>2017</strong> 73
SINCE 1857<br />
| OUR KNOWLEDGE IS YOUR STRENGTH<br />
Tips Good Ideas for Your Business<br />
technical<br />
ASK JOE<br />
HETZEL<br />
<strong>DAS</strong>MA<br />
Technical Director<br />
A RELIABLE<br />
PARTNER TO THE<br />
GARAGE DOOR<br />
INDUSTRY<br />
WEATHERSEAL ROLLERS HARDWARE TOOLS<br />
About Technical<br />
Data Sheets<br />
Q<br />
How is <strong>DAS</strong>MA Technical Data Sheet<br />
content maintained?<br />
JOE: Each Technical<br />
Data Sheet (TDS) is<br />
fully reviewed about<br />
every four years by<br />
the <strong>DAS</strong>MA division<br />
assuming responsibility<br />
for the content. Members<br />
are given the opportunity<br />
to reaffirm, revise, or<br />
withdraw the TDS.<br />
Occasionally within a four-year review period,<br />
a change to a code or standard—or perhaps input<br />
from someone within or outside <strong>DAS</strong>MA—will<br />
spur a revision. The proposed revision will<br />
undergo a technical review within the responsible<br />
division, which then must vote on approval for<br />
any changes.<br />
We recognize the importance of keeping<br />
<strong>DAS</strong>MA TDS content current. These documents<br />
are popular and have been effectively used in<br />
the marketplace to enhance knowledge of our<br />
industry’s products.<br />
| www.fehr.com<br />
FEHR BROS. INDUSTRIES, INC.<br />
895 KINGS HWY, SAUGERTIES, NY 12477<br />
CALL 800.431.3095 | FAX 888.352.1790<br />
74 Door + Access Systems | Fall <strong>2017</strong>
Door + Access Systems | Fall <strong>2017</strong> 75
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Index to Advertisers<br />
Advertiser<br />
Page<br />
Airlift Doors....................................................... 75<br />
Arrow Tru-Line.................................................... 5<br />
Automatic Technology....................................... 38<br />
C.H.I.................................................................. 61<br />
Canimex............................................................ 21<br />
Clopay............................................................... 71<br />
<strong>DAS</strong>MA.............................................................. 41<br />
DBCI.................................................................. 65<br />
Denco ............................................................... 32<br />
DoorKing........................................................... 27<br />
Entrematic/Amarr.............................................. 53<br />
Fehr Bros. ......................................................... 74<br />
FlexiForce............................................................ 1<br />
Foam Supplies................................................... 19<br />
Garaga............................................................... 29<br />
Genie........................................................... 47, 57<br />
Guardian Access & Door Hardware.................... 33<br />
Haas Door.......................................................... 24<br />
Industrial Spring................................................ 72<br />
Janus.................................................................. 2<br />
LiftMaster.............................9, 11, 13, Back Cover<br />
Linear Pro Access ............................................. 59<br />
Manaras............................................................ 20<br />
Marantec................................... Inside Front Cover<br />
Miller Edge........................................................ 69<br />
Napoleon/Lynx................................................... 63<br />
National Door Industries......................... 15, 30, 39<br />
North Central Door............................................. 22<br />
Raynor........................................Inside Back Cover<br />
Reed City Tool................................................... 73<br />
Re-Source Industries................................... 35, 51<br />
Richards-Wilcox ............................................... 17<br />
Royal Building Products..................................... 37<br />
Schweiss Doors................................................. 25<br />
Service Spring................................................... 49<br />
Skylink ............................................................. 31<br />
Slipit Industries.................................................. 36<br />
Sommer USA..................................................... 62<br />
Titan Coatings................................................... 23<br />
TNR Industrial Doors.......................................... 67<br />
Vitector/Fraba.................................................... 34<br />
Wayne Dalton...................................................... 7<br />
Woodfold .......................................................... 40<br />
76 Door + Access Systems | Fall <strong>2017</strong>
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• Standard heavy duty nylon rollers<br />
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• 2 door thicknesses (1⅜” & 2”)<br />
• Optional powder coated springs & hardware<br />
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© <strong>2017</strong> LiftMaster All Rights Reserved<br />
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