Transcare sales brochure

B. Braun TransCare
Caring for your patients from hospital to home

CONTENT
INTRODUCTION
TRANSCARE OVERVIEW
EXPERTISE
INVESTING IN PATIENT SAFETY
INVESTING IN INNOVATION
INVESTING IN PATIENT SATISFACTION
INVESTING IN NURSING
INVESTING IN ASEPTIC COMPOUNDING
HOME PARENTERAL NUTRITION
NURSING SERVICES
INTRODUCTION
B. Braun Medical Ltd support over 5,000
patients per year in their homes across a
number of therapies such as Home Parenteral
Nutrition, Ostomy supplies, Continence supplies,
Home Haemodialysis, Out Patient Parenteral
Antimicrobial Therapy, Monoclonal Antibodies
and Methotrexate.
We have a dedicated team of professionals that
pride themselves on providing a caring high
quality service that you can trust. This includes a
team of specialist nurses, pharmacists, dedicated
patient customer services team and trained
delivery drivers.
Our aim is to support your patient’s individual
needs by using our expertise to provide quality
patient care to them in the comfort and privacy
of their home.

TRANSCARE OVERVIEW
WE PROTECT AND IMPROVE
THE HEALTH OF PEOPLE
AROUND THE WORLD
EXPERTISE
PATIENT SAFETY
PATIENT SATISFACTION
INNOVATION
ASEPTIC COMPOUNDING
NURSING
INVESTING IN

EXPERTISE
TransCare is an established B. Braun service experienced in
providing dedicated care to patients in the comfort of their
home. B. Braun TransCare has built up a reputation over a
number of years to be a quality homecare provider.
We work in partnership with healthcare professionals in
the NHS to ensure a seamless transfer of patient care from
hospital to home. We understand that follow-up care is a
very complex task, especially when it involves intensive and
complex therapies. We have the Clinical, Regulatory and
Contractual expertise to ensure that we provide quality care
to the patient in their home.
We believe communication is the key to a positive experience
and we communicate with our patients at every step of their
homecare journey to ensure that they understand and feel
comfortable with the service that we provide.
From our specialist nursing team and Pharmacists to our
delivery drivers and dedicated patient representatives in
customer care, we are all committed to providing a quality
service to our patients to ensure that we support them and
offer treatment at home to help protect and improve their
quality of life.
We are passionate about what we do and the difference
that we make to patients lives by facilitating their treatment
in the comfort of their homes.
TransCare is invested in Service Excellence
“We are proud to provide an honest,
transparent and effective homecare
service where patients and safety are at
the heart of everything we do”
B. Braun TransCare Nurse Manager

INVESTING IN PATIENT SAFETY
At B. Braun TransCare we recognise that healthcare provision
is more than just the supply of products and services. Central
to our philosophy is delivering and maintaining the highest
possible quality service to our patients.
B. Braun TransCare operates a Quality Management System
(QMS) whereby our structure, resources and procedures
ensure we consistently meet the standards our customers
and patients require. The standards we operate to are the
ISO9001:2015 standard, which we have been awarded,
the Care Quality Commission regulations, with which
we are registered, and the Royal Pharmaceutical Society
Professional Standards for Homecare Services.
With the backing of the entire B. Braun Medical UK and the
wider global organisation, the B. Braun TransCare QMS feeds
into a global regulatory and medical affairs department/
network including pharmacovigilance, product complaints
and product recall management.
TransCare is invested in patient safety
The foundation of our QMS is a framework of risk
management and continuous improvement in which we act
on every complaint and incident to perform trend analysis
in order to identify any further preventative measures to
reduce risk and improve our service.
B. Braun has invested in IT development in order to
securely and effectively capture patient safety incidents
in our complaints and incidents management database
and to report on Key Performance Indicators (KPIs). We
work with the NHS to ensure our KPI reports are using the
latest templates, include all data fields required and meet
reporting deadlines.
As a full member of the National Clinical Homecare
Association (NCHA), B. Braun TransCare attends and
contributes at Clinical Governance work stream meetings
which have a standardisation agenda, working on projects
in line with the National Homecare Medicines Committee.
Finally, B. Braun TransCare uses a N3 connection to maintain
IGT Level 2 compliance in line with our Information
Governance policies and procedures. We securely transfer
patient sensitive data using verified email accounts.

INVESTING IN INNOVATION
At B. Braun TransCare we are committed to
improving our patients’ experience on our service
through innovation.
Our innovative solutions focus on convenience,
safety, efficiency and quality.
We have developed many innovative solutions
to improve patient care. Bespoke solutions for
ancillary deliveries to our patients’ homes to improve
their quality of life and assist in helping them to
train and become independent. Our patients have
told us that this solution has changed their lives.
We have dedicated field service engineers that
visit patients in their homes to ensure that all of
our equipment in the home is compliant with our
contractual requirements.
We have an online planning system for nurse
visits to help ensure patient safety and clear
communication regarding nurse visit times. This
also guarantees accurate invoices to our NHS
Customers and electronic proof of nurse visits to
meet your requirements.
TransCare find innovative solutions
“Delivering quality patient care to our patients is at
the heart of everything we do. We always strive to
improve a patient’s quality of life. Innovation and
continuous improvment is a key factor in achieveing
this goal”
B . Braun TransCare Service Manager

INVESTING IN PATIENT
SATISFACTION
We have a team of dedicated professionals committed to
delivering service excellence to patients in their home.
Our customer service team say...
“We are passionate about providing a personal,
professional and empathetic service. We want
to make the process as smooth as possible to
make the patient’s life easier”
B. Braun TransCare Customer Services Team
At B. Braun TransCare, we strive for continuous improvement
and feedback from patients and their confidence in our
service is vital to us.
Our commitment to providing a quality service is evident in
the feedback that we have received from our patients.
TransCare is invested in our patients
Patient feedback:
100%
EXCELLENT/VERY GOOD
in our Overall service
provision 1
100%
EXCELLENT/VERY GOOD
in Nursing Service 1
99%
EXCELLENT/VERY GOOD
customer service team 1

INVESTING IN NURSING
B. Braun TransCare is committed to investing in our
quality nursing service for the future of homecare.
Working as a trusted partner of the NHS, B. Braun
TransCare has developed a reputation for providing
a high quality nursing service to patients that
our customers and patients have confidence in.
Customers and patients value the expertise,
support and care that our nursing team provide.
We understand the complexities of the provision of
nursing services in a home setting and the skills and
experience required to provide a secure, caring and
efficient service.
Due to our quality reputation we are investing
in expanding our team in order to meet the needs
of the growing homecare market ensuring that we
recruit highly skilled and experiences nurses that
match our values.
Feedback received about our nursing service:
TransCare is committed to offering
quality nursing service
“I cannot rate the nursing service highly enough,
they are all amazing and a credit to your
company“
B. Braun TransCare Patient
“Caring and professional service“
B. Braun TransCare Patient
“Always excellent and provide reassurance“
B. Braun TransCare Patient

INVESTING IN ASEPTIC
COMPOUNDING
B. Braun has invested in a modern aseptic unit enabling
TransCare to accommodate the growing needs of the
homecare market to ensure sustainability for the future of
homecare.
Our in-house aseptic compounding and dispensing facility
is MHRA licensed, GMP compliant and is a RPSGB registered
premise. It is inspected by the MHRA, the NHS (through
regional QC visit) and audited internally from our head
office.
Our aseptic unit, together with a team of dedicated
Pharmacists, technicians and dispensers, are overseen
by our Superintendent Pharmacist and Quality Assurance
Manager. Our Pharmacists have years of knowledge and
experience in aseptic compounding for our homecare
patients and are committed to delivering quality products
securely to the patients home.
TransCare has invested in
capacity for compounding
“As a pharmacist, working for TransCare is a fairly unique
opportunity. Starting with assessment of formulation
stability, we are involved in the care of the patient from the
moment that we receive the referral. This continues as we
arrange production with our aseptic unit through to the
final dispensing and dispatch of each prescription item.
I enjoy the fact that by providing a high-quality service
we can make a real difference to patients’ lives. Without
homecare PN our patients wouldn’t be able to live, and
thrive, at home, go on holiday, or attend university. For
these reasons I am proud to be working for TransCare”
B. Braun TransCare Dispensing Pharmacist

HOME PARENTERAL
NUTRITION
At B. Braun TransCare we are experts in High
Tech Homecare, specialising in Home Parenteral
Nutrition (HPN).
We have many years experience in providing a
quality HPN service to patients.
We understand HPN is a complex service. We
have the expertise, experience and necessary
skill to work as a trusted partner of the NHS. We
work closely with nutrition teams, nursing staff,
dieticians and healthcare professionals to ensure
we effectively deliver treatment to patients in their
homes.
1. Delivering Medicine
5. Clinical waste collection and
disposal
2. Providing all necessary equipment
for treatment
4. Comprehensive training from a
nurse
3. Quality Nursing and support

HOME PARENTERAL
NUTRITION
We provide a patient information pack to all of our
new patients that come onto our Homecare Service.
This contains information about all aspects of their care
including vital contact information. We have a freephone
number that is operational 24 hours per day, 7 days per
week.
A tailored service to suit the clinical needs
and lifestyle of each patient.
We can also arrange for patients to receive a text message
to confirm the date and time of their deliveries. We have
a validated cold chain delivery service that use unmarked
vans to ensure a discrete service to our patients and our
drivers are fully trained to make homecare deliveries.
We work in partnership with clinical specialists and
commissioning teams to provide seamless transfer of
patients from hospital to home.
PATIENT PATHWAY
1 2 3 4
NHS refer a patient
Referral received at
B. Braun
Customer Services,
Pharmacists and Nursing
team work collaboratively
with the trust to organise
patients
Discharge home
5 6
7 8
Delivery of product to
patients home
Nursing – specialist nurse
training or full nursing
care to meet the patients
needs
Continuous improvement
– regular review meetings
with trusts, including KPI
reporting and monitoring
Clinical Governance and
Incident Reporting and
patient outcomes
YOUR NUTRITION PARTNER FROM HOSPITAL TO HOME

NURSING SERVICES
B. Braun TransCare also provide bespoke nursing only
services tailored to suit your needs. We have experience
working with NHS trusts and Pharmaceutical companies
to provide nursing support for many different types of
treatment and training.
Our specialist nursing team work in partnership with you
to ensure the best possible treatment and outcomes for
your patients.
Our experienced IV Therapy nurses have expertise in the
following treatments at home:
HPN
IV antibiotics
Monoclonal antibody treatments
TransCare is invested in our nursing services
Methotrextate
Chemotherapy
“as a nurse Manager I like to ensure
our nurses are delivering high quality
care using best practice, ensuring our
customers have confidence in our service”
B. Braun TransCare Nurse Manager

NURSING SERVICES
Our team of experienced nurses are all registered with
NMC and have enhanced CRB checks.
Our nursing team offer the following services:
Pre-discharge assessment
Installation visits
TransCare is invested in Home
Parenteral Nutrition
Home assessment visits
Training and education for the clinical team
Treatment administration and implementation
Patient monitoring and clinical feedback
Patient, carer and customer education and training
programmes
Phlebotomy services
Cannulation
Management of anaphylaxis

PATIENT PATHWAY FOR
NURSING
OUR VISION
1 2
NHS refer a patient
Referral received at
B. Braun TransCare for
Nursing
We
PROTECT
4
Specialist nurse training or
full nursing care to meet
the patients needs
3
Liaise with clinical team
and patient to organise
nursing visit suitable for
the patient
and
IMPROVE
the
HEALTH
5 6
Continuous improvement
– regular review meetings
with trusts, including KPI
reporting and monitoring
Clinical Governance and
Incident Reporting and
patient outcomes
of people
around the world.

B. Braun Medical Ltd | Hospital Care | Thorncliffe Park | Sheffield | S35 2PW
Tel 0114 225 9000 | Fax 0114 225 9111 | www.bbraun.co.uk
XX-TSB-11-17
References
1. Data on file: B. Braun Annual Patient Satisfaction, 2016