Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
OREGON<br />
<strong>Winter</strong> 2018<br />
<strong>Agent</strong><br />
CONTENTS<br />
Page 8<br />
Page 12<br />
IIABO Office<br />
6 Centerpointe Drive, #430<br />
Lake Oswego, OR 97035<br />
Phone: 503-274-4000<br />
Fax: 503-274-0062<br />
Toll Free: 866-774-4226<br />
IIABO Staff Directory<br />
Executive Vice President<br />
Jim Perucca<br />
jimp@insureoregon.org<br />
Sr. Vice President<br />
Marketing & Communications<br />
Barb Demings<br />
barbd@insureoregon.org<br />
Vice President<br />
Education & Finance<br />
Tyra Dressel<br />
tyra@insureoregon.org<br />
Asst. Vice President<br />
Agency Products & Services<br />
Abby Kahl<br />
abbyk@insureoregon.org<br />
IIABO Lobbyist<br />
Roger Beyer<br />
roger@rwbeyer.com<br />
The <strong>Oregon</strong> <strong>Agent</strong> is a publication of the<br />
Independent Insurance <strong>Agent</strong>s and Brokers<br />
of <strong>Oregon</strong> and is published quarterly by Blue<br />
Water Publishers, LLC. IIABO reserves the right<br />
in its sole discretion to reject advertising that<br />
does not meet IIABO qualifications or which<br />
may detract from its business, professional<br />
or ethical standards. IIABO and Blue Water<br />
Publishers, LLC do not necessarily endorse any<br />
of the companies advertising in the publication<br />
or the views of its writers. The publisher cannot<br />
assume responsibility for claims made by<br />
advertisers, content provided by the editor, or for<br />
the opinions expressed by contributing authors.<br />
For more information<br />
on advertising, contact :<br />
Eric Johnson<br />
Blue Water Publishers, LLC<br />
phone: 414.708.2059<br />
fax: 414.354.5317<br />
eric@bluewaterpublishers.com<br />
ADVERTISER INDEX<br />
6<br />
Page 18<br />
Message from the President, Brett Slater<br />
8 Turn Angry Customers into Customer Evangelists<br />
10 IIABO Board Leadership<br />
12 How to Get and Stay Motivated When Selling<br />
16 IIABO 2018 Midwinter Education Symposium and<br />
Registration<br />
18 How to Communicate Effectively During the Sales<br />
Process<br />
20 What Do You Do When a Producer Doesn’t Have Time to<br />
Produce<br />
22 ACT: A Decade of Progress<br />
26 No More Paper Policies<br />
28 Introduction to Property & Casualty Insurance<br />
Anderson and Murison 14<br />
Berkshire Hathaway Guard 26<br />
Burns & Wilcox 9<br />
Grange Insurance Association 5<br />
Griffin Underwriting Services 2<br />
Imperial PFS 14<br />
Page 20<br />
Insurance Agency Network 15<br />
Liberty Mutual 32<br />
Mutual of Enumclaw 31<br />
Preferred Property Program 27<br />
Risk Placement Services 3<br />
Western National Insurance 7<br />
4 The <strong>Oregon</strong> <strong>Agent</strong> • <strong>Winter</strong> 2018
Change language