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FTEB Infocus_4th quarter

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From January - November 2017<br />

Percentage of applications for permits/<br />

accreditation/licenses/authorities<br />

(renewal) processed within the<br />

prescribed time<br />

Client<br />

Satisfaction<br />

FEEDBACK<br />

Average number of firms monitored<br />

(Price Trending)<br />

Number of Firms<br />

Monitored on FTLs<br />

Percentage of consumer complaints<br />

resolved through mediation and<br />

arbitration within the prescribed time<br />

Percentage of violating firms<br />

penalized complying with the<br />

penalty within the prescribed<br />

time as contained in the<br />

decision

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