FTEB Infocus_4th quarter
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From January - November 2017<br />
Percentage of applications for permits/<br />
accreditation/licenses/authorities<br />
(renewal) processed within the<br />
prescribed time<br />
Client<br />
Satisfaction<br />
FEEDBACK<br />
Average number of firms monitored<br />
(Price Trending)<br />
Number of Firms<br />
Monitored on FTLs<br />
Percentage of consumer complaints<br />
resolved through mediation and<br />
arbitration within the prescribed time<br />
Percentage of violating firms<br />
penalized complying with the<br />
penalty within the prescribed<br />
time as contained in the<br />
decision