Employee handbook

MISSION:
CHANGE THE WAY
CUSTOMERS CONNECT
WITH BRANDS ONLINE
VISION:
CHAT IS FOR SUPPORT,
PHONE IS DEAD.
VIDEO IS THE FUTURE FOR
PERSONAL & PROFESSIONAL
COMMUNICATIONS.
COMPANY VALUES:
Passion: Passion is at the heart of our company. We are continuously moving
forward, innovating, and improving.
Diversity: We know it takes people with different ideas, strengths, interests,
and cultural backgrounds to make our company succeed. We encourage healthy
debate and differences of opinion.
Teamwork: We might be able to reach our goals alone, but a second opinion and a
helping hand is always valuable.
Respect: Respect is like money. You earn some everyday and you pay some
everyday.
Straightforward and open-minded: Sometimes, there is no time, and at these
times, think outside the box and always say what you mean.
Entrepreneurial spirit: The more ideas to improve the business, the better.

How to use this handbook
This handbook is made to give you an overall view of
Whisbi. It will help you in your nesting period but also once
you are settled in, to connect with other team than your own.
There are several tasks that need completing and it is
important that you are vocal about any task you are finding
difficult and ask for assistance. This will help you build
relationships internally as well.
You will find the tasks throughout the handbook and
upon completion, you can check them off in the
checklist (page).
The tasks should be completed within your first month
so make sure to familiarise yourself with the workload
and manage your time.

Your first day
Hello!!
We would like to personally welcome you to your new company.
Now that you are here and have met your team, we are sure that
you have already experienced the energy and diversity of Whisbi.
We are a great team and with your efforts and dedication, we will
soon become stronger and take over the world!!
Depending on what time of the day you are reading this, you might
have already attended many meetings, or maybe none at all, but use
your down-time today to get familiar with this handbook and also
check out our help center to keep yourself busy.
https://helpcenter.whisbi.com/en
If you feel like stretching your legs, please use the map (page) and
go around the different floors and familiarise yourself with the
meeting rooms. Once you have done so, tic it off in your Checklist
at the end of the handbook.
(TIP: Don’t forget your access card)
Welcome to Whisbiland
In Whisbi we are guided by certain principles which we follow in
order to meet our corporate mission: Whisbi is changing the way
people connect with brands online.
The following pages will give you insight of the values that guide us
and the ways in which we work, that always reflect these principles.
You will also find a brief history about Whisbi and some useful
information about that inner workings of the company and your
responsibilities.
(photo of people in Whisbi – summer lunch?)
We are hard working, but we always seek to maintain a great
atmosphere and help each other out. We strongly believe in the
value of teamwork and the concept of added-value. That means
always giving your very best and adding to the atmosphere of your
team and the company.
We have chosen you to work with us because we feel that you will
fit into our ways of working and will help us grow. In the same way,
we will help you to grow as much as we can!

F E
P
I
F E
Q P
I
I
N
F
P
N
F
P
Lisa
Lead developer
Project brief
Sales/CSM/Onboarding
Lisa
Lead developer
Project brief
Sales/CSM/Onboarding
Frank
Debugger
Verification
CTO/Sales/Finance
Frank
Debugger
Verification
CTO/Sales/Finance
Pete
Something
Lorem
Ipsum
Pete
Something
Lorem
Ipsum
Name
Function
Random
Word/In/This/Field
Name
Function
Random
Word/In/This/Field
Name
Function
Another
Function
Name
Function
Another
Function
Name
Function
Yet another
Word/In/This/Field
Name
Function
Yet another
Word/In/This/Field
Name
Function
Name
Function
T
C
T
C
Salesforce
Jira
Trello
- Preheat oven to..
- Bake for 7 years (how many
years the whole team has
been in whisbi)
-
Salesforce
Jira
Trello
- Preheat oven to..
- Bake for 7 years (how many
years the whole team has
been in whisbi)
-
Powerpoint
Powerpoint

MISSION:
CHANGE THE WAY
CUSTOMERS CONNECT
WITH BRANDS ONLINE
VISION:
CHAT IS FOR SUPPORT,
PHONE IS DEAD.
VIDEO IS THE FUTURE FOR
PERSONAL & PROFESSIONAL
COMMUNICATIONS.
●
●
●
●
●
●
Company values
Passion: Passion is at the heart of our company. We are continuously
moving forward, innovating, and improving.
Diversity: We know it takes people with different ideas, strengths,
interests, and cultural backgrounds to make our company succeed. We
encourage healthy debate and differences of opinion.
Teamwork
Respect
Straightforward and open-minded
Entrepreneurial spirit

7
9
8
10

DEPARTURE
Barcelona
60 employees
DEPARTURE
DEPARTURE
Madrid
5 employees
San Francisco
6 employees
DEPARTURE
Sao Paulo
1 employee

IT Checklist
Slack
Check that you are invited to following channels:
-
Woffu
Google:
- Calendar
Join.me

Whisbi lingo (Glossary; gläsərē)
OTO (ō të ō). One to one - One agent speaking to one customer