How SolarWinds Web Help Desk Helps IT Departments Stay Ahead Of The Game

How SolarWinds Web Help Desk Helps IT
Departments Stay Ahead Of The Game
SolarWinds Web Help Desk software
streamlines an organisation’s Help
Desk functions by offering one system
of ticketing where change requests
and performance issues can be raised
by staff. It’s easy to state that
automated ticketing management
simplifies service management, but how can this be demonstrated in practice?
Here are the benefits noted by IT departments that have implemented the
software.
The main benefit of SolarWinds Web Help Desk Support is its ease of use.
Users have commented that it can be
used without any need for training.
This seems to be true whether this
SolarWinds product comes with outof-the-box
options or has been
customised for particular
organisations. The automated
ticketing process reduces time spent on lengthy phone calls from staff to IT
departments, allowing technicians to resolve more issues faster. Another
benefit reported in SolarWinds Web Help Desk review reports is the ability to
monitor and analyse historical trends. It helps pinpoint which groups of
service users are using help desk resources most often and for what reasons.
Finally, analysis of trending issues through the SolarWinds Help Desk
software highlights and isolates problem areas. This can assist with budgeting
for future expenditure and allows for proactively scheduling maintenance
where necessary.