Hensel Phelps Services - Consulting - Digital Brochure

FACILITY SOLUTIONS 

SPECIALIZED CONSTRUCTION 

FACILITY MANAGEMENT 

Consulting / Commissioning

CONSULTING / COMMISSIONING 

With expertise in all consulting services listed below, Hensel Phelps fully customizes 

all consulting programs to achieve your business goals, including: 

• Facility Assessments 

• Facility Management Planning 

• Facility Outsourcing 

• Energy Management 

• Life Cycle Cost Analysis 

• Issue Management 

• Reality Capture 

• Resource Management 

• Commissioning 

• Transitional Services 

www.henselphelpsservices.com

FACILITY ASSESSMENTS 

Facility Assessments include physical walkthrough assessments to identify and 

make recommendations to remedy deferred maintenance and identify capital 

renewal and capital improvement projects. Typical survey components include 

electrical, HVAC, plumbing, lighting, fire protection, infrastructure, interiors, 

exteriors, foundations, elevators, site improvements, building enclosures, and roofs. 


FACILITY MANAGEMENT PLANNING 

Facility Management Planning includes the review or development of a Facility 

Management Plan to ensure functionality of the built environment by integrating 

people, processes, and technology. Recommendations are made for the 

development and/or hiring of management and trade professionals, maintenance 

scheduling, work order management, purchasing / inventory management, quality 

control methods, and similar disciplines. 


FACILITY OUTSOURCING 

Facility Outsourcing of the management of facilities, projects, transactions, portfolio 

administration, “soft services” and other functions reporting to a corporate real 

estate department has been an evolving trend for many years. Hensel Phelps and 

its strategic partners have participated in over 100 outsourcing processes and 

contract negotiations from one or more perspectives as corporate executives, 

service providers or consultants. 

Hensel Phelps’ consulting methodology includes over 50 tasks that are tailored for 

each client based on the services involved and sourcing strategy selected. The 

Facility Outsourcing opportunities for Hensel Phelps including the following: 

• Benchmarking 

• FRE / CRE Strategy 

• Process Improvement 

• RFP Development 

• RFP Process Management 

• Proposal Analysis and Recommendation 

• Sourcing Strategy 


ENERGY MANAGEMENT 

Effective energy management is not only good for the bottom line, but is also 

an increasingly important aspect of corporate recognition and PR programs. By 

analyzing and managing utility and facility information, Hensel Phelps’ Active 

Energy Management Services is capable of delivering practical, cost-effective and 

scalable solutions for reaching long-term energy and resource conservation goals. 

Hensel Phelps is passionate about creating and adapting high performance 

buildings that get the most from every energy dollar, safeguarding our planet’s 

future generations. 


LIFE CYCLE COST ANALYSIS 

The objective of a Life Cycle Cost Analysis (LCCA) is to evaluate materials and 

systems prior to, or early in, the design process in order to allow the owner to make 

informed decisions and reduce the typical value-engineering studies that occur on 

virtually every project. 

The LCCA can be applied for new construction, large-scale projects such as repurposing 

a facility, or for smaller tasks such as replacing building components. By 

exploring available options and identifying potential pitfalls at the start of a project, 

LCCA accounts for initial investment costs as well as long-term operational and 

expected maintenance / replacement expenses. Clients are then able to see the 

true cost of their project over the expected life of their investment. 


ISSUE MANAGEMENT 

Hensel Phelps clients have many tools available for reducing maintenance costs 

and improving operating efficiencies. Integrated Work Management Systems 

(IWMS) have taken the guesswork out of maintenance service scheduling, 

and provide deep resources for trend analysis that can help manage systems 

efficiencies and uptime. IWMS is an integral part of most CMMS software and 

ensure client and tenant satisfaction by providing work order tracking functions. 

With a multitude of options available, Hensel Phelps has helped many clients 

to find the system that best meets their maintenance, operations, and budget 

requirements. If you are considering a CMMS / IWMS for your new or existing 

facility, Hensel Phelps’ facility experts can help you find the perfect match for your 

facility and provide implementation leadership or support. 


REALITY CAPTURE 

Hensel Phelps’ reality capture technology provides a real-time dimensional 

scanning solution to document existing conditions and provide a baseline facility 

model. 

Building Information Modeling (BIM) has become standard practice for design 

and construction, but often little attention is paid to what happens to the building 

model data during operation. Hensel Phelps engages clients to consider ways to 

effectively utilize Facility Management BIM data to improve the entire lifecycle of a 

building – resulting in significant long-lasting benefits. 


RESOURCE MANAGEMENT 

Resource Management is directed toward optimizing the efficiency of organizational 

resources and processes. This involves the identification of routine and preventative 

maintenance scheduling, workload analysis, and requirements for staff certifications 

and training necessary to deliver the appropriate client services. 


TRANSITIONAL SERVICES 

Hensel Phelps provides seamless transitional activities for mission critical facilities 

to support successful operations, in both active buildings and/or following design 

and construction. The Services Group transition team specializes in a consistent, 

multi-step process that drives a smooth transition for a thriving work environment. 

Through forward-looking analysis of the following elements, Hensel Phelps’ Subject 

Matter Experts have successfully transitioned millions of square feet of assets for 

clients. 

• Transitional Solutions – Occupancy (TSO) 

• Commissioning (Cx) 

• Key Performance Indicators (KPIs) 

• Root Cause Analysis 


TRANSITIONAL SOLUTIONS – OCCUPANCY (TSO) 

Hensel Phelps’ Transitional Solutions – Occupancy (TSO) is a proven transition 

process that focuses on delivery of stabilized facility operations. The TSO process 

has been developed and refined over decades of facility operations. Hensel Phelps 

provides a custom approach to transitioning to facility operation stabilization for 

new facilities, vendor transitions, and/or other transitional situations. 

This structured approach provides a seamless and proven platform for immediate 

success in maintaining the building infrastructure on Day One. The outcome from 

the initial stages of TSO is a facility playbook for operational processes, procedures 

and training. As a result of the final two stages, the TSO process creates long-term 

bottom-line benefits through asset preservation, energy consumption savings, and 

optimized facility life cycle costs. The components of TSO include the following: 


• Commissioning 

• Key Performance Indicators (KPIs) 

• Root Cause Analysis 


BENCHMARKING 

From six decades of delivering or managing facilities, Hensel Phelps’ first-hand 

experience with measurement and benchmarking covers a broad spectrum of 

facility types. Hensel Phelps uses benchmarking for all clients within our portfolio 

to reduce facility costs without negatively impacting the quality of deliverables 

or the critical business practices that affect the organization’s objectives. This 

benchmarking is tied into a Key Performance Indicator (KPI) program – a formal 

measurement tool Hensel Phelps uses to determine how well facility objectives are 

being met and where the facility management process can be improved. 

Hensel Phelps’ metrics and reporting tools produce detailed records for the 

following: 

• Key Performance Indicators 

• Service Level Agreements 

• Energy 

• Environmental 



COMMISSIONING (Cx) 

Hensel Phelps’ Commissioning Services are executed using a proven process that 

ensures the entire building operates in accordance with the design intent. 

Whether designed for occupancy, manufacturing, or services, every building has 

unique characteristics that must be recognized and accounted for during the 

commissioning phase. Hensel Phelps’ Commissioning Services, whether for new 

or mature facilities, provide Day One stability in building operations, and ensure 

control mechanisms are in place to extend the useful life of building systems and 

maximize their efficiency. 

Hensel Phelps provides three primary levels of commissioning, including: 

• Commissioning takes place in new buildings. 

• Retrocommissioning is the application of the commissioning process to existing 

buildings. 

• Recommissioning is the application of commissioning that occurs when a building 

that has already been commissioned undergoes another commissioning process. 


KEY PERFORMANCE INDICATORS (KPIs) 

Hensel Phelps works closely with clients and key stakeholders to develop and 

implement Key Performance Indicators (KPIs) that focus on the business and 

performance objectives that are critical to the mission and goals of clients. 

Hensel Phelps assesses and refines facilities management processes to produce 

better results at lower cost. KPIs are used to: measure performance against Service 

Level Agreements (SLA); measure performance targets; conduct Root Cause 

Analysis and improvement plans; and adjust SLAs. 


ROOT CAUSE ANALYSIS 

Hensel Phelps’ Subject Matter Experts (SME) understand today’s complex 

operational environments, and they are adept at identifying and solving problems 

that occasionally arise. 

Due to the complex nature of today’s buildings, facilities, and campuses, their 

highly technical and inter-dependent systems can result in performance and system 

failures. The root cause of a failure in one system may be caused by a problem in a 

different system. 

When a recurring problem or issue is identified, Hensel Phelps will ensure that the 

root cause is identified so that a lasting and meaningful resolution can be put in 

place. 


CONTACT 

Joel Douglass, DBIA 

Executive Director 

571.246.2122 | Phone 

JDouglass@henselphelps.com 

Ray Cullen, DBIA 

Director – Facility Solutions 

970.346.7282 | Phone 

RCullen@henselphelps.com 

Paul Rampaart 

Director – Technical Solutions 

602.337.1180 | Phone 

PRampaart@henselphelps.com

Hensel Phelps Services - Consulting - Digital Brochure

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