Hensel Phelps Services - Government Digital Brochure

FACILITY SERVICES 

GOVERNMENT

HAVE YOU HEARD? 

Hensel Phelps can help manage the human as well as physical aspects of 

your government resources and the chances are – you have never heard 

of us. That may be because our continuous growth and success over the 

past 80+ years has been based on client satisfaction referrals without 

the advertising. Client satisfaction continues to be our greatest client 

engagement strategy and we want you to know the added value we have to 

offer to those seeking the best in facilities management services. 

Hensel Phelps may have the solution you are looking for! 

FACILITY MANAGEMENT (FM) 

Hensel Phelps understands the role proper facilities management 

serves in achieving recruitment and retention initiatives while remaining 

environmentally sustainable; saving valuable human and financial resources. 

Hensel Phelps has helped to Plan. Build. Manage. Government facilities for 

more than four decades. 

www.henselphelpsservices.com

MAINTENANCE PROGRAM PLAN 

As an employee-owned company with 80+ years of continuous service, the 

Hensel Phelps’ level of competency and service level expertise is unmatched 

in the facilities management industry. For government institutions, we remain, 

the recognized leader for applying state-of-the-art technology. Our building 

management experience offers our clients the added value to enhance 

operational efficiency and reduce facility costs. 

Hensel Phelps takes a “systems approach” — rather than focusing on the 

built-in capability of a component in the system, or relying solely on the 

original equipment manufacturer’s recommendations. We define the function 

and objectives for maintenance by the purpose of the system. Through 

monitoring, measuring, and assessing the desired system’s outcomes, the 

Hensel Phelps team works to ensure environmental comfort while achieving 

manufacturers required specifications. 


Plan. 

Build. 

Manage.

HENSEL PHELPS OVERVIEW 

HISTORY 

Hensel Phelps Plan. Build. Manage., established in 1937, delivers premiere 

Facility Management Solutions nationally for a variety of institutions with 

specialization in serving the government market. Hensel Phelps’ approach 

creates significant benefits for our clients, improving operational performance 

while reducing operating costs and ultimately maximizing their asset 

portfolio. Providing a single-source solution, Hensel Phelps specializes in a 

variety of offerings and capabilities for our government clients including: 

• Facility Solutions 

• Facility Management (FM) 

• Capital Projects | Specialized Construction 

With regional offices strategically located in major cities throughout the 

United States, Hensel Phelps Services provides nationwide capability with 

consistent execution across all geographies. With over three-quarters of 

our business being with repeat clients, Hensel Phelps is a firm proud of our 

culture and delivers over $4.2 billion annually in services for their clients. 

Hensel Phelps provides 24x7 solutions to support our clients’ maintenance, 

custodial / housekeeping needs helping to achieve their vision and unique 

business objectives. 


BACKGROUND OF COMPANY EVOLUTION 

Beginning with Eastman Kodak at their Colorado Campus in the midsixties 

and continuing until the client reorganized, Hensel Phelps provided 

uninterrupted Facility Management services for this manufacturing campus. 

Hensel Phelps’ success is based on our commitment to our people, 

processes, partnership and technology. Our clients call this "The Hensel 

Phelps Way." By delivering on our promises—through quality planning, 

training, support, and careful control of costs—Hensel Phelps has fostered 

long lasting client relationships. Our clients have come to expect more with the 

ever-changing technology and building measures in today’s world, and they 

trust Hensel Phelps to meet those challenges. 

• People – Assign qualified, talented personnel and empower them to 

make decisions improving morale and job satisfaction. 

• Process – Provide our People with proven transitional and facility 

management support to accomplish their tasks and perform their jobs. 

• Partnership – Work collaboratively in a partnered approach with existing 

vendors, suppliers, occupants, clients, and other resources without 

impacting operations. 

• Technology – Through Hensel Phelps’ MEO technology, deliver the tools and 

applications to enhance operational performance and reduce facility cost. 


HENSEL PHELPS' BUSINESS STRENGTHS 

QUALITY 

Hensel Phelps’ approach includes an understanding of the unique needs 

of each client to develop a flexible, integrated facilities services solution. 

Through such measures as locating potential efficiencies, employee support 

and added value, we constantly seek ways to improve our value to our clients, 

ensuring a long-term and successful relationship. The Hensel Phelps value 

proposition is a comprehensive, proven solution for outsourced facilities 

services, as seen in the following highlights. 

ESTABLISHED OPERATIONS WITH STRONG REPUTATION 

Over 80 years of providing dependable, complex facilities services solutions 

in changing business environments. 

BUILDING MANAGEMENT COMPETENCE 

Close-to-the-client, lean, horizontal management structure is focused entirely 

on our Planning, Building and Managing some of the most complex facilities 

and institutions in America. 

HIGH CLIENT RETENTION AND REFERRAL 

Hensel Phelps’ noteworthy portfolio of repeat clientele stands as testimony 

to the satisfaction experienced when working with Hensel Phelps and our 

project teams. For 80+ years, word of mouth referral has been the foundation 

of Hensel Phelps’ success. 


U.S. GOVERNMENT PROJECT (CONFIDENTIAL)

EMPLOYEE-OWNED 

As Hensel Phelps continues to expand its work in scope, size, and complexity, 

the most state-of-the-art technology continues to be blended with the 

philosophical tenets established by its founder, Mr. Hensel Phelps. The 

principles of fiscal transparency, reliability, determination, and responsibility 

are as fundamental to client satisfaction today as they ever have been. 

The company has dedicated itself to train, promote, and encourage 

improvement at every institution at which we serve. In keeping with this 

goal, Hensel Phelps is employee-owned, a fact that further strengthens the 

commitment to taking care of the people who are taking care of our clients. 

AVERAGE TENURE OF HENSEL PHELPS EMPLOYEES 

Hensel Phelps is diligent in keeping their employees informed, educated, 

trained and supported. For that reason, the average tenure of their 

employees is 17.6 years. Comparing this number to the median number of 

years that hourly and salary workers had been with their current employer 

nationwide in 2018 at 4.1 years, this reflects the satisfaction and benefits 

Hensel Phelps employees experience. 


SATISFACTION OF GOVERNMENT CLIENTS 

Hensel Phelps delivers services for clients covering a wide range of vertical 

markets. As a testament to our consistent and high-quality execution in every 

aspect, over three quarters of Hensel Phelps’ business is with repeat clients. 

Hensel Phelps’ government clients include new build, expansion / 

renovations, transitional and integrated facilities management (IFM) of 

administrative offices, cultural museum, command and control, data 

centers, warehousing, transportation, and maintenance facilities. More 

impressive is Hensel Phelps’ noteworthy portfolio of repeat clientele that 

stands as testimony to the satisfaction experienced when working with 

Hensel Phelps and our project teams. Hensel Phelps’ partial portfolio of new 

as well as repeat government clients includes: 

• U.S. General Services Administration 

• U.S. Army Corps of Engineers 

• U.S. Department of Defense 

• U.S. Department of Energy 

• U.S. Southern Command 

• Department of General Services, State of California 

• Judicial Council of California 

• Social Security Administration 



SATISFACTION OF GOVERNMENT CLIENTS (CONTINUED) 

Hensel Phelps has successfully delivered more than 878 Public projects 

nationwide spanning 1.5 billion square feet. Hensel Phelps’ “hands on” 

personal approach to facility management consulting solutions has been the 

foundation for creating partnerships with our clients that last a lifetime. 

Hensel Phelps employees have a root passion for success and an 

unmatched desire to see that our clients are well-taken care of, today, 

tomorrow, and into the future. Hensel Phelps provides proven solutions 

with decades of experience and strategic partnerships, Hensel Phelps 

can take the burden of managing the operation and maintenance off of your 

administrative staff, allowing them to focus on their core goals and objectives. 


DIVERSITY 

Cultivating a diverse workforce is an important part of Hensel Phelps’ culture, 

an effort backed by the Diversity Advisory Team, a standing advisory group 

made up of employees from a variety of ethnic and racial backgrounds, as 

well as the W-Net, a leadership network of women within the company. These 

teams provide direction and vitality to Hensel Phelps’ mission of developing 

a diverse workforce, by strengthening the company’s recruitment, employee 

retention, mentoring, and advancement objectives. 

Above all, diversity elevates human value and productivity by respecting 

and utilizing the differences people bring to the workplace. Hensel Phelps’ 

workforce diversity also allows the employees to be a better reflection of the 

communities in which we live and work, and to ensure that the employees of 

Hensel Phelps are the best and brightest in the industry. 

Hensel Phelps is the seven-time winner of the “National Diversity Award” 

in 2018, 2015, 2014, and 2013 and the three-time winner of the prestigious 

“Dwight D. Eisenhower Award for Excellence” awarded by the U.S. Small 

Business Administration (SBA). 


SUSTAINABILITY 

Since our inception in 1937, Hensel Phelps has developed a reputation 

of conducting business in an ethically, socially, economically, and 

environmentally responsible manner. We are committed to having a positive 

impact on the communities in which our people work, live and on those which 

we interact with on a daily basis. 

Hensel Phelps believes that it has a corporate responsibility to minimize its 

carbon footprint and impact on the environment. Since 1990, the company 

has maintained a recycling program at all locations and provides waste 

material sorting areas for clients. 

Many of the workspaces where our employees conduct business are 

Platinum, Gold and Silver Certified by USGBC and provided environments 

where colleagues and partners can realize the benefits of Green technology 

in the workplace. 

Hybrid Vehicle Fleet: The Company fleet has risen from 5% to 56% hybrid 

passenger vehicles, and continue to increase. Hensel Phelps has provided 

charging stations at various company offices and locations. 


EAST COUNTY HALL OF JUSTICE

SERVICES GROUP EXPERIENCE 

Hensel Phelps is proud to have planned, built, and managed some of the 

county’s most significant landmarks. The following partial list of profiled 

clients are samplings of Hensel Phelps’ work delivering world-class Facility 

Life Solutions for Government clients and their property assets. 

Through constant innovation and strategic collaboration, one or more of the 

following Service offerings are applied: 

Facility Solutions 

Facility Management 

Capital Projects | Specialized Construction 


U.S. GOVERNMENT PROJECT (CONFIDENTIAL) 

Hensel Phelps was engaged by the confidential federal client to provide facility management and maintenance 

services for their 280,000-square-foot national office and Tier III data center. This state-of-the-art facility houses 

critical computer operations essential to support millions of Americans and sets the benchmark for optimal energy 

performance in federal data centers. The critical systems can maintain 100% availability to support the White Space. 

Hensel Phelps created a preventative maintenance program that focused on properly maintaining building 

assets to avoid preventable downtime and achieve maximum energy efficiency and asset lifespans based on 

industry best-practices and standards. The program ensured equipment received the care required by the 

warranties and equipment manufacturers. Work included establishing Maintenance Operating Procedures 

(MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) for the 

government; staffing models; and recruiting and hiring plans required to properly maintain this critical facility; 

training manuals; warranty management; and implementation of a Computerized Maintenance Management 

System (CMMS) which helps track and manage preventative and corrective maintenance work.


U.S. SOUTHERN COMMAND HEADQUARTERS 

Hensel Phelps provided comprehensive Operation and Maintenance (O&M) services for the 640,000 square 

foot U.S. Southern Command Headquarters (SOUTHCOM). 

Hensel Phelps provided the installation and commissioning of all of the mechanical and electrical systems for 

this classified military facility. Hensel Phelps provided a Transitional Solutions – Occupancy (TSO) program, 

including managing the procurement and installation of all office equipment and furnishings.

U.S. SOUTHERN COMMAND HEADQUARTERS

U.S. DEPARTMENT OF ENERGY STANFORD LINEAR ACCELERATOR CENTER 

Hensel Phelps provided Transitional Solutions Occupancy (TSO) and Facility Management (FM) services 

for the U.S. Department of Energy Stanford Linear Accelerator Center (SLAC), located on the Stanford 

University campus, and provided Computerized Maintenance Management System (CMMS) data loading and 

maintenance, warranty management services, occupant and staff training on building systems and operations. 

The Hensel Phelps Services team was activated to make the building Day One Ready. The team did this 

by ensuring reliable operation of building systems, swift and consistent resolution to issues that arise postconstruction, 

and the development of a maintenance and operations program that meets the needs of the 

facility as the building matures.

U.S. DEPARTMENT OF ENERGY STANFORD LINEAR ACCELERATOR CENTER

JUDICIAL COUNCIL OF CALIFORNIA (JCC) 

STATEWIDE FACILITY MAINTENANCE CONSULTING 

Hensel Phelps Services is providing comprehensive technical and consulting services to the JCC on 

all aspects of their existing facility preventative maintenance services contracts, including operations, 

maintenance, and engineering programs. The initial scope of this contract includes 240 facilities throughout 

the State of California. As part of the contract, the Hensel Phelps Team has been reviewing and identifying 

opportunities to reduce costs, as well as evaluating maintainable equipment repairs and conducting condition 

assessments to establish cost saving equipment replacement options. The Services team is now commencing 

managing JCC’s scope definition for their Direct Digital Controls (DDC) system upgrades. This capital program 

exceeds $50 million for the first fiscal year with Hensel Phelps Services defining the contract scope, delivering 

commissioning, system operation guides, and as-required DDC contractor management. 

Hensel Phelps Services has developed a seven year, future state, Facility Maintenance Plan (FMP) that 

incorporates four phases of execution activities: immediate, short-term, medium-term, and long-term 

measurable outcomes. As a result of Hensel Phelps performance, the scope has been expanded to include 

the entire JCC statewide portfolio, comprising 478 facilities that exceeds 31 million square feet.

JUDICIAL COUNCIL OF CALIFORNIA (JCC) 

STATEWIDE FACILITY MAINTENANCE CONSULTING

CALIFORNIA AIR RESOURCE BOARD (CARB) 

The Hensel Phelps Services team is providing facility solutions services, including Life Cycle Cost Analysis, 

commissioning coordination, operational readiness, transitional solutions, and zero net energy validation for the 

new 380,000-SF, 19-acre California Resource Board (CARB) consolidation facility in Riverside. The new facility 

will be one of the largest and most advanced vehicle emissions testing and research facilities in the world. It 

will also be the largest true zero net energy facility of its type in the world — producing much more energy than 

it uses. 

The facility and campus is targeting the highest possible levels of measured sustainability, with the intention 

to achieve LEED Platinum certification from the U.S. Green Building Council, and will also meet California’s 

CALGreen Tier 2 threshold for overall sustainability and energy efficiency. The high-performing campus will 

provide a seamless consolidation and integration of the office program into a three-story, pinwheel-shaped 

building, creating a Central Command Control area, to offer both vertical and horizontal connectivity to 

increase proximity that forms the nexus of the new CARB campus.

CALIFORNIA AIR RESOURCE BOARD (CARB)

STATE UNIVERSITY OF NEW YORK | FASHION INSTITUTE OF TECHNOLOGY (FIT) 

Hensel Phelps performed Outsourced Facility Management – Consultant Services for the State University of 

New York (SUNY) Fashion Institute of Technology (FIT) based on proven experience in facility management, 

operations, consulting, and subject matter expertise. The state university college of art and design, business, 

and technology, FIT currently has an enrollment of over 10,000 students at their 1.8 million square foot campus. 

Hensel Phelps conducted a comprehensive review of the FIT facilities portfolio (multi-building complex 

in Manhattan), including: examination and assessment of current campus conditions; comparison of 

management and staffing models in an urban environment; recommendations concerning best practices; and 

development of a detailed scope of work for the Outsourced Facilities Management (OFM). The team created 

and updated facility standards for FIT and oversaw the procurement process to engage an OFM to operate 

and maintain the facilities. Hensel Phelps as FIT’s Owner’s Representative provided ongoing management 

oversight and contract performance review of the selected OFM.

STATE UNIVERSITY OF NEW YORK | FASHION INSTITUTE OF TECHNOLOGY (FIT)

NORTH COUNTY TRANSIT DISTRICT 

The Hensel Phelps team provided comprehensive and innovative consulting services to North County Transit 

District (NCTD), in Oceanside, California. 

The services included risk analysis, work order management, building assessments, development of a Facility 

Management Plan, outsourcing studies, and development of Request for Proposals and Statements of Work. 

NCTD operates bus and rail lines primarily in north San Diego County, with an annual patronage of 12 million 

passengers. Their maintenance needs cover the rolling stock (bus and train units) and the stations that serve 

the bus and rail lines, as well as several administrative and maintenance buildings.

NORTH COUNTY TRANSIT DISTRICT

WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA) 

ANDREWS FEDERAL CENTER BUS STATION 

Hensel Phelps is performing Facility Solutions and Facility Management services, including asset tagging and 

the creation of an operational plan for the Washington Metropolitan Area Transit Authority (WMATA) Andrews 

Federal Center Bus Station. This contract award is based on proven experience in facility management, 

operations, consulting, subject matter expertise, along with a trusted working partnership with WMATA for 

more than a decade. 

The Hensel Phelps Facility Services team is conducting these services on the new 335,000 square foot 

complex which includes a Bus Operating Garage, a Bus Transportation Operations Facility, a Fuel / Wash 

Building, a Heavy Repair and Overhaul (HR&O) Facility, a Warehouse, a Service Vehicle Building, Bus 

Engineering, a Guard House, and pedestrian bridge. The Andrews Federal Bus Station will support a 175 bus 

fleet (20% of which would be articulated buses) and will operate 24 hours a day, 7 days a week. The HR&O 

Facility supports the entire WMATA fleet of 1,600 buses and operates 8 hours a day, 5 days a week.

WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (WMATA) 

ANDREWS FEDERAL CENTER BUS STATION

CONTACT 

In the preceding pages, we have outlined ways in which we may provide 

you with your government program that will meet your strategic objectives 

through planning, transparency, communicating and implementing the 

best in facilities management services. This is “The Hensel Phelps Way” 

implemented and managed by the best in the industry leadership. It is the 

advantage we offer for your thoughtful consideration. 

For general inquiries or a no cost or obligation assessment of your 

operations, please contact: 

Ray Cullen, DBIA 

Director – Facility Solutions 

720.617.9435 | Phone 

RCullen@henselphelps.com 

Paul Rampaart 

Director – Technical Solutions 

602.377.1188 | Phone 

PRampaart@henselphelps.com 

Chad Van Slooten 

Director – Facility Management 

843.575.7351 | Phone 

CVanSlooten@henselphelps.com

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