Hensel Phelps Services - Facility Management - Digital Brochure
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FACILITY MANAGEMENT<br />
FACILITY SOLUTIONS<br />
SPECIALIZED CONSTRUCTION<br />
<strong>Facility</strong> <strong>Management</strong>
DELIVERING EXCELLENCE IN ALL WE DO.<br />
Since its humble beginning in 1937, <strong>Hensel</strong> <strong>Phelps</strong> has grown as a family of<br />
hard-working individuals into a world-class builder. Exploring new markets<br />
and partnerships, investing in diversity and our communities, and forging new<br />
opportunities, we are dedicated to serving our people, our neighbors, our partners<br />
and all those who aspire to build a better future.<br />
<strong>Hensel</strong> <strong>Phelps</strong> is committed to continuing our legacy—not only through brick and<br />
mortar landmarks but through the integrity of our team members. Through the years,<br />
these core values have represented our company as well as each individual that<br />
make our projects possible: Ownership, Integrity, Builder, Diversity and Community.<br />
These values, paired with our ambitious vision and drive to succeed, are what<br />
define <strong>Hensel</strong> <strong>Phelps</strong> and will ensure our continued growth and EXCELLENCE for<br />
generations to come.<br />
www.henselphelpsservices.com
FACILITY MANAGEMENT (FM)<br />
<strong>Hensel</strong> <strong>Phelps</strong>’ <strong>Facility</strong> <strong>Management</strong> (FM) solutions can bring significant benefits to<br />
your property assets. Through a partnership approach, <strong>Hensel</strong> <strong>Phelps</strong> is committed<br />
to providing customized, tailored facility management programs to support your<br />
specialized goals.<br />
The <strong>Hensel</strong> <strong>Phelps</strong> team excels at driving innovations that yield sustained cost<br />
savings and added performance of work - resulting in exceptional client satisfaction<br />
in a wide variety of market sectors. These flexible options include:<br />
• Issue Work <strong>Management</strong> Systems<br />
• <strong>Facility</strong> Assessments<br />
• Operation and Maintenance (O&M)<br />
• Retrofitting<br />
• Safety Planning / Training / Drills<br />
• Staffing Solutions / Continuity of <strong>Services</strong> / Account Transition<br />
• Sustainability<br />
• Warranty <strong>Management</strong> Program<br />
www.henselphelpsservices.com
ISSUE WORK MANAGEMENT SYSTEMS<br />
<strong>Hensel</strong> <strong>Phelps</strong>’ Issue Work <strong>Management</strong> System (IWMS) focuses on technology<br />
solutions for managing facility operational needs. <strong>Hensel</strong> <strong>Phelps</strong> analyzes,<br />
recommends, and delivers issue management solutions that are tailored to the<br />
needs of individual clients. With experience in Internet and web-based systems,<br />
call center solutions, and mobile device platforms, <strong>Hensel</strong> <strong>Phelps</strong> is well-qualified<br />
to assist clients with determining and implementing the Computerized Maintenance<br />
<strong>Management</strong> Systems (CMMS) and/or Issue Work <strong>Management</strong> System that will<br />
best fit the needs of the client.<br />
www.henselphelpsservices.com
FACILITY ASSESSMENTS<br />
<strong>Facility</strong> Assessments include physical walkthrough assessments to identify and<br />
make recommendations to remedy deferred maintenance and identify capital<br />
renewal and capital improvement projects. Typical survey components include<br />
electrical, HVAC, plumbing, lighting, fire protection, infrastructure, interiors,<br />
exteriors, foundations, elevators, site improvements, building enclosures, and roofs.<br />
www.henselphelpsservices.com
OPERATION AND MAINTENANCE (O&M)<br />
<strong>Hensel</strong> <strong>Phelps</strong> has a long history of assisting facility owners and managers with<br />
Operation and Maintenance (O&M). By utilizing our extensive experience in<br />
facility management, we can assist internal O&M teams in making their facility<br />
run at optimal levels – and in handling the occasional unexpected crisis. Or, at<br />
the client’s preference, <strong>Hensel</strong> <strong>Phelps</strong> can assume management of all Operation<br />
and Maintenance functions of a facility, thereby eliminating the need for hiring and<br />
managing an in-house facility management team.<br />
<strong>Hensel</strong> <strong>Phelps</strong>’ Subject Matter Experts (SME) have experience in all manner of<br />
facilities, from complex data centers to mission critical facilities to client-focused<br />
office buildings, and even to high-tech facilities such as space center launch pads.<br />
No facility or campus is too small, too large, too simple, or too complex for the<br />
<strong>Hensel</strong> <strong>Phelps</strong> team.<br />
www.henselphelpsservices.com
RETROFITTING<br />
As technology and business evolves, facility owners may find that their property is<br />
no longer meeting the demands of the market.<br />
Often, the most efficient and least costly option is to repurpose the facility. <strong>Hensel</strong><br />
<strong>Phelps</strong> provides experts with decades of experience in building modification to help<br />
owners determine the practicality, investment cost and potential ROI of retrofitting<br />
their facility.<br />
Much more than just a facelift, retrofitting can bring new life to a mature facility,<br />
extending its function and increasing capitol returns for clients.<br />
www.henselphelpsservices.com
SAFETY PLANNING / TRAINING / DRILLS<br />
For <strong>Hensel</strong> <strong>Phelps</strong>, the safety of our personnel, client, facility occupants and the<br />
general public remains the top priority. Nothing is more important than sending<br />
everyone home from the office or jobsite—each day—in the same condition they<br />
arrived.<br />
To do this, <strong>Hensel</strong> <strong>Phelps</strong> applies its proprietary Safety Accountability for Everyone<br />
(SAFE) Program on every project and employs a “zero-accident” safety culture. This<br />
strong corporate and employee commitment to safety results in one of the industry’s<br />
best safety records, evident through our EMR rating of 0.56 for 2020.<br />
www.henselphelpsservices.com
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STAFFING SOLUTIONS / CONTINUITY OF SERVICES /<br />
ACCOUNT TRANSITION<br />
The operational success of a facility management program is closely tied to<br />
the qualifications and competencies of the staff members fulfilling the program.<br />
Whether staffing a new facility, looking for efficiencies in an existing facility, or<br />
transitioning to a new facility management program, <strong>Hensel</strong> <strong>Phelps</strong> will ensure your<br />
program is appropriately staffed with qualified resources through a combination of<br />
recruitment and training.<br />
Account Transitions represent a critical juncture in a facility management program.<br />
<strong>Hensel</strong> <strong>Phelps</strong> provides a seamless transition process for bringing the people,<br />
processes, data and technology from the incumbent service provider to a new<br />
service provider.<br />
<strong>Hensel</strong> <strong>Phelps</strong>’ approach to staffing solutions ensures the continuity of services for<br />
owners and occupants.<br />
www.henselphelpsservices.com
SUSTAINABILITY<br />
<strong>Facility</strong> managers and owners are looking for “green technology” to help them<br />
reduce facility costs and their impact on the environment. <strong>Hensel</strong> <strong>Phelps</strong> is a leader<br />
in implementing environmentally-friendly and cost-efficient solutions for facility<br />
sustainability projects.<br />
<strong>Hensel</strong> <strong>Phelps</strong> sustainability experts stay abreast of advancements in the energy<br />
management field, and are ready to deploy their knowledge and expertise for both<br />
new and existing facilities.<br />
www.henselphelpsservices.com
WARRANTY MANAGEMENT PROGRAM<br />
<strong>Hensel</strong> <strong>Phelps</strong> believes warranty support to be one of the most important aspects<br />
of a project for the facility occupants. The warranty period, which becomes<br />
effective immediately following Substantial Completion, allows <strong>Hensel</strong> <strong>Phelps</strong><br />
to be responsive 24x7x365 for warranty service support and beyond, to protect<br />
and enhance clients’ strategic investment through effective and efficient building<br />
operations.<br />
www.henselphelpsservices.com
CONTACT<br />
Joel Douglass, DBIA<br />
Executive Director<br />
571.246.2122 | Phone<br />
JDouglass@henselphelps.com