Intro & Basics
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Inspections to<br />
HDB Commercial<br />
Premises<br />
Briefing & training session for<br />
CPG Facilities Management Pte Ltd
Briefing Schedule<br />
Time<br />
9:30am<br />
9:45am<br />
10:45am<br />
11:15am<br />
12:00pm<br />
Topic<br />
<strong>Intro</strong>duction & <strong>Basics</strong> of Conducting Inspections<br />
Briefing by Projects & Customer Support<br />
Section (PCS)<br />
Tea Break (refreshments provided)<br />
Briefing by Maintenance Management Section<br />
(MM)<br />
Briefing by Tenancy & Lease Management<br />
Section (TL)
MA’s Scope of Services<br />
Monthly inspections<br />
Routine inspections<br />
Eating establishments<br />
(with or without Outdoor Refreshment Areas)<br />
Ad hoc<br />
inspections<br />
Other<br />
commercial<br />
premises<br />
Requirements for all inspection reports<br />
• Date and time st<strong>amp</strong><br />
• Geo-location<br />
• Submission into system real-time
Conducting Inspections<br />
<br />
Dress code<br />
<br />
<br />
<br />
<br />
Collared shirt (polo tee is acceptable)<br />
Long pants / jeans<br />
Proper footwear (i.e. covered shoes)<br />
No vulgar/offensive graphics or text<br />
<br />
Items to bring<br />
<br />
Authority card**<br />
<strong>Intro</strong>ductory letter for new managing agent (for 1 st 3<br />
months)<br />
<br />
<br />
<br />
<br />
Written warnings (booklet)**<br />
Notices of Intended Prosecution (booklet)**<br />
Plan(s) of approved ORA boundary<br />
Other equipment / reference materials (where required)<br />
** To lodge police<br />
report if item is<br />
lost, misplaced,<br />
stolen, etc.
HDB Authority Card<br />
To be worn / displayed prominently (e.g. on lanyard) at<br />
all times during inspections
<strong>Intro</strong>ductory Letter for New<br />
Managing Agent<br />
To issue to eating<br />
establishment<br />
operators during<br />
initial inspection(s)
Conducting Inspections<br />
DOs<br />
DON’Ts<br />
<br />
Be dressed appropriately<br />
<br />
Abuse your authority<br />
<br />
Display authority card<br />
prominently<br />
<br />
Rude to operators or<br />
customers<br />
<br />
<br />
Be professional and<br />
objective<br />
Be mindful of tone and<br />
behaviour as a<br />
representative of HDB<br />
<br />
<br />
Get into<br />
arguments/disputes with<br />
operators or customers<br />
Reveal identity or<br />
information on<br />
complainant<br />
<br />
Receive favours from<br />
operators, customers or<br />
any members of the<br />
public
Conducting Inspections<br />
1. IDENTIFY<br />
<br />
<br />
2. INSPECT<br />
<br />
<br />
Show authority card<br />
Inform operator you are carrying out an inspection and will<br />
be taking photographs<br />
Take photographs of required views and any other (e.g.<br />
void deck, pavilion)<br />
Observe state of operations<br />
3. ENGAGE / ENFORCE<br />
<br />
<br />
<br />
4. RECORD<br />
<br />
Explain infringement(s)<br />
Advise on improvements to make<br />
Issue written warning or Notice (if required)<br />
Record observations (e.g. infringements), actions taken<br />
and contact information of operator
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