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HP PCs - Computer Locks Up or Freezes (Windows 10, 8) |
contact hp support |
This record encourages you find and investigate issues that reason the PC to quit reacting, hang, stop, or
bolt up.
Side effects include:
Windows quits reacting to mouse and console input.
Nothing proceeds onward the PC show.
Mouse cursor in consistent occupied mode.
Before you start investigating
Before investigating lockup or stop issues on your PC, check the accompanying things for a superior
answer for particular indications:
In the event that a blue screen blunder opens and you can't proceed with, see HP Guided Solution - No
Power or No Boot Troubleshooting.
On the off chance that the PC bolts up aimlessly times or not long after turning on the PC an equipment
segment may come up short.
For data about testing for a coming up short segment, allude to Testing for Hardware Failures (Windows
10, 8).
In the event that lockups happen when leaving a rest or suspend mode, restart the PC. Change the
power settings and refresh the BIOS to settle this issue. For more data, allude to Resolving Problems
with Sleep and Hibernate Modes (Windows 10, 8).
Stage 1: Unlock the lethargic PC
Utilize the means in this area to help discover the reason for the lockup:
Separate all gadgets from the PC aside from the console and mouse as well as screen required for
negligible utilize.
Expel any plates from the CD/DVD drives.
On the off chance that Windows ends up dynamic once more, clean, repair, or supplant the plate.
Investigating is finished.
On the off chance that the lockup holds on, keep investigating utilizing these means.
While holding down the Alt key on the console, press the F4 key to close the application.
On the off chance that Windows ends up dynamic once more, the issue is identified with an application.
Spare your work and restart the PC. Keep in mind the name of the application that quit reacting or
caused the mistake. Refresh or evacuate applications that keep on locking up. Investigating is finished.

In the event that the lockup holds on, keep investigating utilizing these means.
Press the Ctrl+Shift+Esc keys to open Task Manager. Survey the rundown of utilizations under Processes
and search for applications that have quit reacting. Make a note of the names of those applications or
projects.
Select an application that isn't reacting, and after that snap End Task.
A Microsoft Windows mistake message may show up: Windows Explorer has quit working. Windows
may verify whether there is an answer for the issue or provoke you to close the program. Or on the
other hand, in the event that you check whether you can't see the taskbar and work area symbols,
sueeze Windows ke and sot Eploe… ."
On the off chance that you can't see the taskbar and work area symbols, press the Windows key, type
Explorer in the field, and snap OK to restart File Explorer.
Keep clicking End Task for applications that are holding off on reacting until the point that every single
lethargic application are expelled from the rundown.
Snap a window outside Task Manager.
In the event that Windows ends up dynamic once more, the issue is identified with programming. Spare
your work and restart the PC. Keep in mind the name of the applications that quit reacting. Refresh or
evacuate applications that keep on locking up. See Uninstall programming to settle lockup or stop
issues.
On the off chance that the lockup endures, keep investigating utilizing these means.
Snap a window outside Task Manager.
On the off chance that Windows ends up dynamic once more, the issue is identified with programming.
Spare your work and restart the PC. Keep in mind the procedure names that quit reacting. On the off
chance that Windows keeps on locking up, refresh or evacuate applications that are related with the
procedure names. Investigating is finished.
In the event that the lockup holds on, proceed to the following area.
Stage 2: Update gadget drivers
As a piece of investigating, refresh drivers and programming for your PC utilizing Windows Update. For
more data and nitty gritty guidelines, see HP PCs - Updating Drivers and Software with Windows Update
(Window 10, 8).
Stage 3: Update the BIOS
On the off chance that lockups still happen, refresh the BIOS. HP discharges BIOS refreshes that can
resolve issues identified with lockups. Go to the HP Software and Driver Download page and search for a
BIOS refresh. On the off chance that a BIOS refresh is accessible, download and introduce the refresh as
indicated by the guidelines on the download page.

On the off chance that a BIOS refresh isn't accessible or does not resolve the lockups, proceed to the
subsequent stage.
Stage 4: Check and clean air vents to counteract overheating
On the off chance that the PC bolts up indiscriminately times or not long after turning it on, the PC may
get excessively hot or an equipment segment may come up short. Dusty or grimy air sections and vents
can cause overheating.
Since overheating can cause bolt ups, utilize packed air to keep the air entries in the framework perfect
and free of tidy and earth. This will advance great wind stream and lessen warm in the PC. For more
data, see Reducing Heat Inside the PC (Desktop Computers) or Reducing Heat Inside the PC (Notebook
Computers) .
Stage 5: Scan for and expel infections and malware
Get the most recent infection definitions for your infection filtering programming and sweep the whole
framework for infections (counting USB stockpiling gadgets that you associate with the PC). In the event
that you don't have infection filtering programming introduced or your membership has finished,
introduce refreshed infection checking programming and sweep the framework. For additional data and
guidelines, see HP PCs - Computer Might Be Infected by a Virus or Malware (Widows 10, 8).
Infections and malware can make the PC bolt up. See HP PCs - Resolving and Preventing Viruses on Your
Computer to find out about infections and how to expel them.
For more information or any querry call on this toll free number : 18442964279
Website : http://www.hp-contact.com/