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HUMAN
RESOURCE
FOCUS

HUMAN
RESOURCE
FOCUS
- Those directed toward creating and
maintaining a high-performance workplace
and toward developing employees to enable
them and your organization to adapt to
change.
- The Category covers human resource
development and management
requirements in an integrated way, i.e.,
aligned with your organization’s strategic
objectives and action plans.
- Your human resource focus includes your
work environment and your employee
support climate.
- To reinforce the basic alignment of human
resource management with overall strategy,
the Criteria also cover human resource
planning as part of overall planning in the
Strategic Planning Category

Agenda
01
02
03
Concept
Work System / Employee Learning & Motivation /
Employee Well-Being & Satisfaction
Criteria
Workforce Engagement / Workforce Environment
Model
04
Baldrige’s Core Values and
Concepts

CONCEPT

HUMAN RESOURCE FOCUS
1. Work Systems
2. Employee Learning and Motivation
3. Employee Well-Being and Satisfactio
n

CRITERIA
Workforce Engagement
(45 pts.)

Workforce
Engagemen
t
Asks about your organization’s systems for
managing workforce performance and
developing your workforce members to enable
and encourage all workforce members to
contribute effectively and to the best of their
ability. These systems are intended to foster
high performance, to address your core
competencies, and to help accomplish your
action plans and ensure organizational
sustainability.

Workforce performance (How?)
01
02
- Element of engagement;;
Determine workforce engagement / satisfaction
- Organizational culture;;
03
- Performance management;;
Support High Performance work,
Consider workforce compensation /reward & recog
nition,
Reinforce customers and business focus

01 02
Assessment
of engagement
Correlation
with business results
Methods / Measu
Formal res / Infor
mal Indicators
(retention, absenteeism
,
grievances, safety,
productivity)
Finding to key
business results
Assessment (How?)

Workforce and leader development (How?)
01 Learning and Developme 02
nt
- Competencies System
- Strategic challenge
- Action plan
03
(Short-Long Add Contents term) Title
- Organization performanc
e
improvement and innov
ation
- Business ethic
- Customer focus
- Senior leader
Learning and Developme
nt
- Evaluation Effectiveness
Career Progression
- Manage / Plan
for leadership position

CRITERIA
Workforce Environment
(40 pts.)

Workforce
Environmen
t
Asks about your workforce capability and
capacity needs, how you meet those needs to
accomplish your organization’s work, and how
you ensure a supportive work climate. The aim
is to build an effective environment for
accomplishing your work and supporting your
workforce.

• Workforce capability and capacity (How?)
01 Capability and capacity;;
including Skills + Competencies +
Staffing levels
02
New workforce members;;
- Recruit, Hire, Place, Retain /
- Make sure to represent
- Diverse ideas
- Cultures,
- Thinking of your hirin
g and
customer community

• Workforce capability and capacity (How?)
03 Work Accomplishment;;
- accomplish the work of your organization
- capitalize on the organization's core competencies
- reinforce a customer and business focus
- exceed performance expectations
- address your strategic challenge and action plans
04
Workforce change management;;
- prepare for changing capability and capacity need
- make sure to continuity and prevent reduction

Workforce climate (How?)
01 02
Workplace Environment
- address significant difference
in factors in order to access and
improve workforce health, safety,
and security
- performance measures
- improvement goal
Workforce policies and benefit
;;
Support your workforce via
policy, service, benefit

Workforce-Focused Outcomes: Workforce Results
01
02
03
04
Ø Workforce Capability and Capacity:
Staffing levels and appropriate skills
Ø Workforce Climate:
Workforce health, safety, and security and
workforce service and benefits
Ø Workforce Engagement:
Workforce engagement and satisfaction
Ø Workforce Development:
Leader development

I
N
V
O
L
V
E
D
T
H
E
O
R
I
E
S
01
02
03
04
05
06
Two factors Theory
X/Y Theory
Needs hierarchy Theor
y
Process motivation Theory
Engagement Theory
Job Characteristics Theory

Model
Workforce Engagement

Sense of Pride
1
Quality of
Work Life
6
2
Leadership
Workforce
Engagement
Career
Opportunities
5
3
Empowerment &
Collaboration
4
Caring Practices

Component
Dimension
1 Sense of Pride • Brand
2 Leadership • Senior Leadership
• Supervision
3 Empowerment &
Collaboration
• Collaboration
• Empowerment/ Autonomy
• Work Tasks
4 Caring Practices • Communication
• Customer Focus
• Talent & Staffing
• Diversity & Inclusion
• Enabling Infrastructure
5 Career Opportunities • Learning & Development
• Performance Management
• Reward & Recognition
6 Quality of Work Life • Safety / Job Security
• Benefits
• Work Life Balance

Model
Workforce Environment

1 Workforce Health This is about the physical health of
the workforce.
2 Workplace environment This is about the physical environment in
which staffs are expected to work.
3 Workforce IT and technology This is about ensuring that information
technology and other forms of technology
are available to facilitate concentration.
4 Workplace ergonomics This is about ensuring that the buildings,
offices, equipment and facilities are
designed to aid concentration and the
completion of tasks.
5 Workplace management This is about the management practices
that should aid concentration.

Baldrige’s Core
Values and Concepts

The Baldrige Criteria
core values and concept
01 02 03 04 05
06 07 08 09 10
11
Visionary leadership
Customer-driven
excellence
Organizational and
personal learning
Valuing workforce
members and partners
Agility
Focus on the future
Managing for innovation
Management by fact
Systems perspective

T
E
C
H
N
I
Q
U
E
S
01 Performance Management
02 Performance Review
03 Staff Recruitment
04 Work Climate Assessment
05 Learning & Development
06 Work Organization & Management
07 Workplace Environment Improvement

9
BOX
GRID

OPDC
Office of the Public Sector
Development Commission
Learning Organization and Happy Workplace

THANK YOU

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