A Bot Driven World
Have you used a website and had a chat box pop up asking if you needed help? Or maybe you clicked a customer service button and got a chat window? You might have seen this while using Facebook, Skype, or Slack. These chat windows aren’t connecting you to a person. They’re connecting you to a chatbot. A chatbot is a computer simulation of human conversation. The technology has been developed for decades but it has reached a point now where chatbots are trusted by businesses to handle customer service and ordering tasks on websites. But do they work? Chatbots require rethinking of the end to end customer journey from acquisition to fulfillment and service. For more details about Chatbots visit at https://magnetoitsolutions.com/services/chatbot-development
Have you used a website and had a chat box pop up asking if you needed help? Or maybe you clicked a customer service button and got a chat window? You might have seen this while using Facebook, Skype, or Slack.
These chat windows aren’t connecting you to a person. They’re connecting you to a chatbot. A chatbot is a computer simulation of human conversation. The technology has been developed for decades but it has reached a point now where chatbots are trusted by businesses to handle customer service and ordering tasks on websites. But do they work?
Chatbots require rethinking of the end to end customer journey from acquisition to fulfillment and service.
For more details about Chatbots visit at https://magnetoitsolutions.com/services/chatbot-development
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BOT WORLD<br />
BY NITESH BEHANI
Evolution of Technology
The problems with the<br />
web & Apps<br />
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▶<br />
▶<br />
Mobile messenger domination.<br />
Difficulty in optimizing a website in search engines<br />
and app discovery in a crowded app store.<br />
Higher user acquisition cost.
Trend of BOTS “the new<br />
apps”
Integration support to<br />
major Messaging Platforms
Chat <strong>Bot</strong>??
Traits of a good <strong>Bot</strong>…..<br />
▶<br />
▶<br />
▶<br />
▶<br />
Should make life easier by situational awareness.<br />
Extended support.<br />
Intent and behavior models.<br />
Realtime analytics.
Our own dummy Chat <strong>Bot</strong>, try<br />
searching for API-Ai-Test<br />
Community in Fb Messenger….
How chat bots function<br />
Chat bots can be classified into two types:<br />
▶<br />
▶<br />
Function based on AI.<br />
Functions based on rules.
AI based approach<br />
▶<br />
▶<br />
▶<br />
Have brain and NLP(natural language processor).<br />
Convert knowledge through learning into<br />
powerful decision.<br />
Addition of a layer of intelligence.
Rule based approach<br />
▶<br />
▶<br />
▶<br />
No artificial intelligence.<br />
Act in a sequential way and trained to do one<br />
thing.<br />
Communicates in a structured manner.
<strong>Bot</strong>s can be a boon for<br />
industries.
Our approach to Chat <strong>Bot</strong><br />
designing.<br />
▶<br />
▶<br />
▶<br />
▶<br />
▶<br />
We are using Google API.AI now known as<br />
Dialogflow which provides a conversational<br />
interfaces powered by artificial intelligence and<br />
machine learning experience. Basic steps<br />
involved are:<br />
Create the agent.<br />
Create the entities.<br />
Create the intents.<br />
Test our agent.<br />
Integrate with messaging platforms – Facebook,<br />
Twitter, Line, Skype etc.
Get a <strong>Bot</strong> for your business…<br />
Email me at nitesh@magnetoitsolutions.com for designing your own custom <strong>Bot</strong>
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