Delayed Product Deliveries and Its Impact on Your Ecommerce Business

<strong>Delayed</strong> <strong>Product</strong> <strong>Deliveries</strong> <strong>and</strong> <strong>Its</strong> <strong>Impact</strong> on
Your Ecommerce Business
“We deliver your Pizza in 30 minutes or you get it for free”
When Domino’s had come up with this challenge for its
customers, they explained that more than it being a challenge

for them, it was a challenge for their customers. A challenge to
be ready when the Pizza gets delivered - hot <strong>and</strong> fresh right at
their doorstep. A challenge, to be around. And last, but not the
least; a challenge to be completely dressed when they knock!
Now, a challenge like this not only intrigues people but creates
a lot of curiosity for the br<strong>and</strong>. A study conducted by Voxware
on 500 consumers on their delivery expectations for online
purchase proved that 69% would not prefer to shop from an
ecommerce br<strong>and</strong> if they do not deliver the product to them on
the day promised. So, what is the impact of delayed deliveries
on your ecommerce business? And how would you overcome
these challenges using a delivery date extension? Let us try to
know.
Pressure on Customer Support
“I had ordered my product 15 days ago. Why haven’t I received
my product yet?” Delay the deliveries by a day <strong>and</strong> your email
box will be full of such queries. And it depends if your company
is reachable on call or not. Otherwise, your phones won’t stop
ringing either. Imagine the amount of pressure it will put on
your employees! Instead of focusing on enhancing your br<strong>and</strong>
or attracting more visitors, they will get busy answering
queries. Also, it will affect the revenue generation <strong>and</strong> have a
negative impact your workforce.

Negative Reviews on the Website
Well, this is something you can’t save yourself from. Reviews
play a significant role in making or breaking your sales. People
can write reviews showing your company in bad light. Not just
on your website but also on different forums on Google. Now, if
your delivery services are not up to the mark, the possibilities
of bad reviews are higher. On seeing the reviews, the
customers might get apprehensive about making transactions
with you <strong>and</strong> you will lose several potential customers.
Social Media Criticism
By now, you must be aware of how important social media
platforms are. Now, let’s say you have a page on social media
<strong>and</strong> your delivery st<strong>and</strong>ards are plummeting. If your services
deteriorate, your customers will write comments on your page
<strong>and</strong> report against you to the social media authorities. This will
result into your page being taken off <strong>and</strong> your page being shut
down. Imagine the kind of impact it will have on your br<strong>and</strong>
name!
You definitely do not want to go through the hurdles
mentioned above. And hence, you would need a system in
place that helps you to make deliveries on the dates that your
customers want you to. Now, let’s say you have a Magento
ecommerce store <strong>and</strong> you want to ensure timely deliveries. In

this case, you can search for ​order ​delivery date extension ​<strong>and</strong>
find the one that goes with your requirements.
So, How Does a Delivery Date Extension Work?
The major objective of any ​Delivery Date Extension is to take
the uncertainty <strong>and</strong> speculation out of the delivery system.
When you install an extension like this one, it enables the
e-store owner to set the convenient delivery dates from the
backend <strong>and</strong> reflect it in the front-end for your customers.
Thereafter, your customers can select the date they want the
delivery on <strong>and</strong> order for themselves.
The advantage of plugins like these is that it enables you plan
for your deliveries in time <strong>and</strong> reach upto your customers’
expectations. We hope that you find the one that suits your
requirements soon. All the best!