Government of Jamaica - ICT Training Catalogue

ICT Training Catalogue 

Information and Communication Technology 

Training Catalogue 

April 2018 

ICT Training 

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Table of Contents 

Introduction and User Guide ......................................................................................................................................... 5 

Training Modes ................................................................................................................................................................. 7 

Certification and Progression Table............................................................................................................................. 8 

Training Descriptions ....................................................................................................................................................10 

Training and Certifications...........................................................................................................................................10 

Projected Costs Per Family ..........................................................................................................................................26 

Appendix – Certification Roadmaps ...........................................................................................................................32 

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List of Tables 

1 Certification and Progression Table 8 

2 Estimated Cost for Priority I Training for Each ICT Job Family 26 

3 Estimated Cost for Priority II Training for Each ICT Job Family 30 

4 Estimated Cost for Priority III Training for Each ICT Job Family 32 

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List of Figures 

Appendix: Certification Roadmaps 33 

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INTRODUCTION AND USER GUIDE 

The Government of Jamaica (GoJ) is in the process of developing a more competent information 

and communication technology (ICT) workforce as part of the vision to transform the culture in 

government organizations, and the way they interface with the private sector and the Jamaican 

populace. Capacity development through specialized and targeted training is one of the strategies 

being explored by the government. Partnership with national training institutions to deliver 

quality training and to create the abilities needed for government in the 21 st century is another 

approach worth considering. National and regional public and private universities and colleges 

will provide some of the services needed to make this objective a reality. Training should be 

available in various locations across the country to provide easy access and reach for potential 

participants. 

T 

his catalogue provides an overview of 

the type of ICT training the GoJ needs 

to offer in an effort to develop 

competencies and skills that will 

transform the government and how services are 

delivered to government organizations and the 

wider Jamaican business and social 

environments. 

This catalogue was established on some basic 

assumptions. These assumptions are highlighted 

as the following: 

1. ICT staff in government organizations will 

have (or seek to obtain) a minimum of a 

bachelors training in their respective ICT 

specializations; 

2. ICT staff who do not possess a bachelor’s 

degree as outlined in the first assumption 

will at least be pursuing same or intend to do 

within reasonable time as established by the 

relevant agency or government 

organization; 

3. The primary intention of this catalogue is to 

assist the GoJ in identifying training courses 

and programs that can help staff develop 

competencies and skills relevant to ICT jobs 

family model described in this consultancy ; 

and 

4. This catalogue does not replace any other 

training that the government may offer and 

must not be used as a substitute for the 

baseline requirements of the ICT jobs, but 

rather as a supplement to existing 

qualifications required for a transformed 

government ICT organization. 

These assumptions are not exhaustive and the 

catalogue may adapt as time progresses. ICT is 

a very dynamic discipline and this catalogue was 

based on what currently existed at the point of 

development. Therefore, as technology 

continues to advance, a reasonable schedule must 

be established for review and inclusion of 

relevant courses, programs, and topics. 

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User Guide 

Training Modes 

This catalogue segments the course offerings 

into two primary modes of delivery: 1) On-line; 

and 2) in-seat. This was done so that the GoJ and 

training officers can leverage the convenience of 

these modes as they become available. On-line 

training can also provide access to local and 

international training in instances when it may 

be difficult to participate in face-to-face sessions. 

This mode of delivery is becoming very 

favorable for many organizations globally. 

Certification Progression Table 

This section shows one of many training paths 

that may be followed with the training options 

provided by this catalogue. 

Training Descriptions 

Selection Guidelines 

This section suggests guidelines and 

information on the eligibility criteria and the 

selection process for admission to training and 

programs in this catalog. This is described in 

more detail in the Training Plan. 

Training Topics and Certifications 

This section shows the topics of major courses 

covered in this catalog. These topics are 

presented under the Training Descriptions. 

Projected Costs 

Costs have been assigned to each course or series 

of courses aligned to Job Families, based on 

industry standards. These are projections as at 

April 2018, which are subject to change and are 

quoted in United States Dollars. 

This section provides a standardized description 

of the courses in the catalogue. The course 

descriptions outline the objectives, contents, 

structure, and target audience for the training, as 

well as any prerequisite qualifications for those 

attending. 

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TRAINING MODES 

Online, in-seat, and hybrid or blended training modes are recommended as delivery methods for 

the GoJ. These delivery methods are used globally, but the use of online and blended approaches 

have become extensive for individuals who do not have the resources to participate in a face-toface 

setting. This is one area where the GoJ may seek to take advantage. 

T 

he delivery approaches highlighted in 

this catalog are based on the needs of 

the GoJ and the nature of the training 

that are required. A blended approach 

could provide added benefits compared to 

traditional approaches. Training available at 

some local tertiary institutions may use 

traditional in-seat modes which may require the 

government and organizations to budget and 

schedule time away from the office for these 

kinds of training. Blended approaches using 

mainly on-line delivery could save the 

government in both time and money. 

This catalog will highlight the various modes 

that the GoJ may want to consider for the 

delivery of some of these training. Some training 

may be developed through contracting training 

institutions to customize programs specifically 

for the government and then deliver them in one 

or more of the training modes. 

Online Training 

This mode of delivery includes training that can 

be taken entirely by accessing training materials 

online or using the Internet. Training offered 

using online delivery are sometimes selfsustainable 

and require the user to complete the 

training within his/her own time. This type of 

training is usually accessible at anytime and 

anywhere the participant is located. This is 

highly recommended for the GoJ. 

groups of government ICT staff. This may also 

be used in some instances to provide training to 

large groups of participants free of enrollment 

limits. The GoJ could also take advantage of free 

training using this mode. 

In-Seat Training 

This refers to training and programmes that are 

designed for face-to-face contacts. In this type of 

training, participants work directly with an 

instructor who will provide the training content 

and ensures that they meet the learning 

objectives and prescribed outcomes of the 

training. 

This method of delivery is sometimes more 

expensive than the other models. 

Hybrid or Blended Training 

This delivery method takes advantage of both 

the online and in-seat modes. By combining the 

best attributes of both modes the government 

may be able to acquire the desired quality 

training for ICT staff. This may be used in 

instances when there may be a need to have 

participants present in a session for practical 

laboratory experiences that may not be available 

online or through a cloud-based service model. 

Online training may also be used to provide 

stand-alone learning experiences for specific 

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Alternate Training 

There are several alternate training modes. This 

includes self-learning, user groups, job rotation, 

mentoring, attachments, coaching, and many 

others. These methods of training can add 

significant value, especially in developing core 

competencies for ICT staff. 

CERTIFICATION AND PROGRESSION TABLE 

Being able to define a progression path for ICT development can help staff establish a schedule 

that will help them obtain the required competencies and skills. Participants may need to work 

with their respective government organizations to setup a schedule that works for them based 

on training needs. The table below provides a listing of training and programs for the ICT 

capacity development grouped into the 10 ICT Job Families and showing the content and level 

of courses. 

T 

he certification and progression table 

provides an illustrative path that could 

be taken by participants in order to 

progress from introductory offerings 

in each ICT Job Family to advance level courses 

or programs. Table 1 shows the courses or 

programs recommended to be taken first to 

provide a foundation for topics that may be 

discussed in the intermediate and advanced 

levels or merely just based on complexity level 

in each case. Participants should obtain 

certificate for each level of training. 

Table 1 – Certification and Progression Table 

Job Family 

Introductory/Entr 

y Level to 

Intermediate 

F01 – ICT 

CompTIA A+, 

Infrastructure Network+, CCENT, 

MCSA, 

F02 - Software 

Engineering, 

Information Systems 

Integration & 

Operations 

MSCA, CAP, Six 

Sigma (Yellow) 

Intermediate to Advance 

Server+, Linux+, Citrix 

CCA-V, Citrix CCA-N, 

Linux virtualization, MS 

Hyper-V, Oracle 

virtualization, VMware, EC- 

Council 

MSCD, EC-Council 

specializations, Oracle, Six 

Sigma (Green) 

Advanced 

CCNA, MCSE, 

Citrix CCP-M, 

CISSP 

CISSP 

specialization, PMI- 

ACP, PMI-PBA 

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Job Family 

F03 - IT Security and 

Risk Management 

F04 - Data 

Management, Science 

and Analytics 

F05 - ICT Service 

Delivery and Support 

F06 - ICT Project 

Management 

F07 - ICT Corporate 

Governance 

F08 - IT and 

Strategic Sourcing 

F09 - Government 

Information and 

Knowledge 

management 

F10 - Highly 

specialized and 

emerging ICT 

management 

All Jobs 

Introductory/Entr 

y Level to 

Intermediate 

SSCP, Security+, 

Cloud Essentials, 

MCSA, CAP 

MCSA 

CompTIA A+ 

CompTIA Project+, 

PMI-CAPM, Six 

Sigma (Yellow) 

Quality 

Management, 

Franklin Covey 

Leadership 

Training, Six Sigma 

(Yellow) 

Jamaica 

Procurement 

Guidelines 

Enterprise content 

management 

training 

Intermediate to Advance 

CompTIA CSA+, Cloud+, 

Citrix CCA-V, Citrix CCA- 

N, Linux virtualization, MS 


virtualization, EC-Council 

specializations 

Oracle database 

management, PL/SQL, T- 

SQL, Relational Database, 

SQL 

MCSA , CompTIA 

Security+, CompTIA 

Network+ 

Six Sigma (Green) 

ITIL, Six Sigma (Green) 

Supply Management 

Knowledge management 

certification 

Advanced 

CompTIA CASP, 

CISSP, CISSP 

specializations, 

Citrix CCP-M, 

ISACA 

R, SAS, NOSQL, 

NewSQL 

MCSE 

PMP, CISSP- 

ISSMP, PgMP, 

PfMP 

PMP, CISSP 

specialization, EC- 

Council, ISACA 

(COBIT and 

CGEIT) 

Specialized training Specialized training Specialized training 

EC-Council CSCU 

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TRAINING DESCRIPTIONS 

The following is a consolidated list of courses and certifications that may be taken online, in-seat, 

or in a blended mode by government ICT staff to develop competencies and skills identified in 

the ICT Job Families. 

Many of the certification training described below are based on international programs that 

provide and validate the professional skills of participants. Certification providers include 

CompTIA, Microsoft, CITRIX, VMWare, Cisco, and others. In many instances, the training 

being recommended in this catalog are training that have already been developed by vendorneutral 

or vendor-oriented industry experts so that the GoJ will not need to re-invent wheels to 

develop similar training to provide the capabilities needed for the transformed ICT enterprise. 

Customized training will be used to fill the gaps where a ready training solution is not available. 

TRAINING AND CERTIFICATIONS 

COMPTIA TRAINING AND 

CERTIFICATIONS 

CompTIA certifications provide some of the 

competencies and skills required for ICT in the 

GoJ. The following highlights training available 

from CompTIA. 

Some of these courses are available through New 

Horizon. The courses needed for Job Family F01 

will be better suited if there are all-in-one 

learning with practice exams and virtual labs. 

The InfoSec Institute also provides online 

courses or many of the areas included in this 

catalog. They can also provide customizable 

training delivered on-site or in-seat. 

CompTIA A+ 

Description: This training provides some of the 

fundamental skills required for many ICT 

professionals. This is one of the entry level 

training that staff performing ICT duties could 

be required to have. Some of the knowledge areas 

that participants could obtain include: 

o Assembly, setup, and troubleshooting; 

o Computer architecture; 

o Storage devices, displays, and printers; 

o Mobile operating systems; 

o Cloud computing and virtualization; and 

o Server roles and threat management 

Job roles with skills from this training include 

configuring local, network, security policies and 

permissions; and setup and install, deploy, and 

troubleshoot system networks. 

Target Audience: This training or certification 

targets all government ICT officials and staff. 

However, it is particularly relevant to staff in the 

ICT F01 and F05 Job Families. 

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Requirements and Qualifications: ICT staff 

with a minimum of high school level training 

may take courses for this certification. 

CompTIA Network+ 

Description: this is another vendor neutral 

certification or training recognized 

internationally and used to validate 

competencies and essential knowledge required 

to confidently design, configure, manage, and 

troubleshoot wired and wireless networks. Some 

of the knowledge that ICT staff could obtain 

through this kind of training include: 

o Network security; 

o Wide area network (WAN) connection 

and remote access; 

o Cables, connectors, and standards; 

o Monitoring and maintaining networks; 

o Network infrastructure services; 

o Network systems design in web centric 

data centers; 

o Maintain and improve technical 

infrastructure based on troubleshooting 

problems and developing innovative 

solutions; 

o Network protocol stack and reference 

models; and 

o TCP/IP fundamentals 

Target Audience: this type of training could 

provide further fundamental competencies for 

the F01, F03, and F05 ICT Job Families. 

Requirements and Qualifications: this 

training is ideal for individuals with at least a 

certification or diploma in information 

technology or equivalent level of preparation. 

CompTIA Server+ 

Description: training provided for this 

certification will guide participants on how to 

plan, secure and maintain various types of server 

equipment that are encountered within the 

government organizations. The knowledge base 

to include: 

o Installation and configuration of servers; 

o Server security and hardening; 

o Backup and Disaster recovery; 

o Troubleshooting server problems; 

o Communication management; 

o Server maintenance; and 

o Installation, configuration, and 

maintenance of virtual servers 

Target Audience: This training could help 

provide the basic skills for technology support 

and ICT staff who are involved in computer 

network architecture. Network architects design 

and build data communication networks, 

including local area networks (LANs), WANs, 

and intranets. This type of training could 

provide further fundamental competencies for 

the F01, F03, and F05 ICT Job Families. 

CompTIA Security+ 

Description: This training will provide 

foundational vendor-neutral IT security 

knowledge and skills for ICT staff in the 

government organizations. One of the 

strategies outlined in the Training Plan is to 

have this certification as a mandatory 

requirement for all ICT staff as part of the 

transformed GoJ. All ICT staff should have 

basic ICT security awareness and training. 

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Target Audience: This training is for all 

government ICT officials and staff. It is 

particularly relevant to staff in the ICT F01, 

F03 and F05 Job Families. 

Requirements and Qualifications: this 

training is ideal for individuals working in an 

ICT position with the GoJ and meets the 

minimum of a bachelor’s degree in the 

information technology or equivalent field of 

study. 

CompTIA Project+ 

Description: This training is one of the project 

management training that ca be made available 

to ICT staff. The project+ certification provides 

intermediate level training for staff that may 

need project management knowledge to execute 

routine tasks that are part of their duties. 

Participants taking this course will apply 

recognized practices of project management and 

the project life cycle, roles, and skills necessary 

to effectively initiate, plan, execute, monitor, 

control, and close a project. 

Target Audience: This training is appropriate 

for those who need to be able to manage assigned 

activities that may be classified as projects. ICT 

staff in the supervisory and management 

positions may want to take courses in project 

management. This is good for all Job Families, 

but specifically for F01, F02, F03, F04 and F06. 


with a bachelor’s degree will be able to take this 

type of training. It is suitable for various ICT job 

roles within the government who have basic 

knowledge of project management and who 

participate in small to medium size project. It 

would also be good for participants to have at 

least 12 months of continuous work experience 

some of which may include project-based 

activities. 

CompTIA Linux+ 

Description: This foundation training will 

provide participants with the skills to work and 

maintain Linux installations. This is useful for 

organizations that are using or planning to use 

the Linux operating system. 

Target audience: This course is most applicable 

to those who are in the F01 ICT Job Family 

particular those work with network operating 

systems such systems and network 

administrators. It could also benefit some 

systems developers in the F02 and security 

professional in F03 Job Families. 

Requirements and Qualifications: It is a good 

idea to have at least done the A+ and network+ 

or similar training before taking this course. 

This is a foundation course for persons with prebachelor’s 

degree, but by participants with some 

knowledge of computer and network operating 

systems. 

CompTIA Advanced Security 

Practitioner (CASP) 

Description: Intended for ICT professionals 

who need the knowledge and skills to 

conceptualize, design, and engineer secure 

solutions across complex government enterprise 

infrastructures. 

Target Audience: This training is highly 

recommended for IT security personnel 

responsible for designing and implementing 

secure systems and infrastructures. Specifically, 

F03, and staff in the F06 Job Families 

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responsible for network and cyber security are 

good candidates. 

Requirements and Qualifications: This is an 

advance level training and requires that 

participants have several years’ experience 

working in the technology field with several 

years hands-on technical security experience. 

candidates for this training even the other Job 

Families may also benefit this type of training. 

Requirements and Qualifications: It would be 

good for participants of this training to have 

basic networking experience and understanding 

of cloud computing concepts. 

CompTIA Cloud Essentials 

Course Description: This training will provide 

the essential knowledge and skills required to 

operate in a cloud environment. 

Target Audience: Staff in the F01, F02, and 

F03 ICT Job Families can take this training. 

Requirements and Qualifications: This 

training is meant to provide participants with 

the knowledge about cloud computing and 

storage as many organizations look at using this 

service based technology for cost savings. 

Though it would be good that participants have 

some experience in IT-related services 

environment, staff across the government in any 

ICT role can take this training. 

CompTIA Cyber Security Analyst (CSA+) 

Description: This training will provide the 

critical knowledge and skills required by 

security analysts, vulnerability analysts, cyber 

security specialists, threat intelligence analysts, 

and security engineers to apply behavioral 

analytics to improve the overall state of IT 

security, prevent, detect and combat cyber 

security threats. 

Target Audience: This training targets ICT 

jobs in the F03 family. 

Requirements and Qualifications: It would be 

good for participants to have some knowledge of 

networks and IT security. The Network+ and 

Security+ training are good pre-requisites for 

this training. 

CompTIA Cloud+ 

Description: This training help to develop skills 

in cloud computing and visualization. This 

training will help build capabilities to implement 

and maintain cloud technologies as well as 

networking, storage, data center administration, 

and hypervisor technologies for server and 

storage visualization. 

Target Audience: Staff working in the F01, 

F03, and F05 ICT Job Families are good 

CISCO TRAINING AND 


Cisco training will primarily be for the ICT 

infrastructure and network security related Job 

Families. While it is good to look at training 

that are not vender-based, some of the training 

available are vendor-oriented and will still be 

able to cover the topic areas of interest. The 

following highlight Cisco training recommended 

for the competencies required by the 

government. 

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Cisco Certified Network Associate 

(CCNA), and other Cisco Certifications 

Description: This training would provide 

participants with the networking knowledge and 

skills required to design and configure IT 

networks in the government enterprise. The 

Cisco Certification Roadmap in Appendix A 

highlights the various pathways to earning 

certifications at the entry to the expert and 

architect levels. 

Target Audience: Cisco training is most 

suitable for jobs in the F01 and F03 job families 

that focus on ICT infrastructure, network and 

data security. Some roles in the highly 

specialized computing family, F10, may also 

benefit from training in this group especially 

those are required to work with and configure 

systems related to the internet of things (IoT). 

Requirements and Qualifications: Participants 

should have at least foundation training in IT 

networking to take this training. Completing 

the CCENT entry-level training provided by 

Cisco will also provide pre-requites to take any 

of the training at the other levels. 

MICROSOFT TRAINING AND 


Like other training providers such as CompTIA 

and Cisco, Microsoft provides many certification 

training. These training are for software 

development, database management, the 

Windows operating system and cloud 

computing. The GoJ uses windows-based 

systems and utilities, which makes the training 

provided for Microsoft systems very useful. The 

main training categories from Microsoft that are 

relevant to ICT Job Families are the Microsoft 

Certified Solutions Associate (MCSA), Microsoft 

Certified Solutions Developer (MCSD), and the 

Microsoft Certified Solutions Expert (MCSE). 

Microsoft Certified Solutions 

(MCSA) 

Associate 

Description: This training provides entry level 

to intermediate training for ICT staff. Training 

relate to software development (including web 

and mobile apps); database administration and 

development; windows desktop and server 

operating systems; and machine learning and big 

data, Linux, and data engineering using 

Microsoft Azure. 

Target Audience: The MCSA training is a good 

fit for participants in the F01, F02, F03, and F04 

ICT Job Families. Some jobs in other job families 

may also benefit including those offering 

helpdesk and support services in the F05 family. 

Requirements and Qualifications: This 

training provides entry level to intermediate 

training and therefore, requires staff to have 

little or no experience in the area of 

specialization. Participants who are interested in 

and will be taking training in cloud computing, 

data engineering and analytics, and machine 

learning may need to have prior introduction to 

relevant topics. This is also true for those who 

may need to pursue software and mobile app 

development. 

Microsoft Certified Solutions Expert 

(MCSE) 

Description: This training is the advance 

training to the MCSA. It provides similar 

categories of training but with focus on 

preparing experts in the fields. Relevant MCSE 

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training include cloud platform and 

infrastructure; data management and analytics; 

and mobility or bring your own device (BYOD) 

infrastructure support training for desktop and 

enterprise support technicians. 

Target Audience: This training is suitable for 

the same ICT families in the MCSA category. 

These include F01 to F05 ICT Job Families. 

Requirements and Qualifications: Some of the 

specialization in the MCSE training require that 

participants complete the relevant MCSA 

training. This is the recommended path for 

participants in the GoJ. 

Microsoft Certified Solutions Developer 

(MCSD) 

Description: This training will help to 

essentials skills needed to build modern mobile 

and web applications for windows and other 

platforms. 

Target Audience: the F02 Job family will be the 

main beneficiary of this training. 

Requirements and Qualifications: Participants 

who have completed the relevant training in the 

MCSA or equivalent type and level training will 

be able to better under the content provided by 

this training. 

interested in virtual desktop infrastructure 

(VDI), hardware, software, server, network, 

storage, and application virtualization. This 

section describes training related to 

virtualization technologies. 

The virtualization trainings described in this 

section are suitable for individuals in the F01 

and F03 ICT Job Families. 

Citrix Training and Certifications 

The training provided by Citrix was designed to 

prepare participants for the Citrix Certified 

Associate in virtualization (CCA-V) and 

networking (CCA-N); or Citrix Certified 

Professional in mobility (CCP-M) certification 

exams. 

Relevant training from Citrix could include 

enterprise mobility management where 

participants learn how to securely manage apps 

and data on mobile devices using Citrix Xen 

mobile technologies; Apps and desktop 

virtualization which includes mobilizing apps 

and desktops to meet the mobility, security and 

performance of IT and end users; and 

networking where participants will learn to 

accelerate and secure the organization and 

enterprise applications connected to the LAN, 

WAN, Internet, and cloud while providing 

optimum mobility, performance, and availability. 

VIRTUALIZATION AND CLOUD 

COMPUTING 

Specific training related to virtualization and 

cloud computing can be provided by Citrix, 

Oracle, VMWare, and Microsoft. This type of 

training is relevant to those ICT Job Families 

Virtualization with VMware 

VMware is one of the most popular 

virtualization technologies used for enterprise 

and cloud-based virtual machine (VM) 

implementations. Participants in this type of 

training will focus on data center visualization 

where they learn skills in designing, installing, 

15


and managing VMware vSphere environments; 

network and storage virtualization which help to 

develop skills in designing, implementing and 

security environments; cloud management and 

automation which helps to build skills in 

installing, configuring, and optimizing public, 

private, and hybrid clouds using VMware cloud 

technology suite; and desktop and mobility 

which focus more on developing skills in 

installing, configuring and maintaining virtual 

desktops and applications using VMware 

technologies. 

Possible training for ICT professionals include: 

1) VMware certified professional – data center 

virtualization (VCP-DCV); 2) VMware certified 

associate – cloud management and automation 

(VCA-CMA); 3) VMware certified associate – 

network virtualization (VCA-NV); and 4) 

VMware certified associate – desktop and 

mobility (VCA-DTM). 

templates designed to provide virtual appliances 

for easier and faster Oracle application 

deployments. Oracle also has several courses 

designed to teach participants how to use their 

virtualization tools to build, manage, and 

administer VMs for organizations and for the 

cloud. 

Linux Virtualization 

Linux is a popular operating system in many 

organizations. Enterprise version of Linux 

provides virtualization tools that can host 

multiple operating systems with guest operating 

system running in its own domain. 

Participants in this training will develop skills in 

designing VMs and networks and creating full 

and para-virtualization environments. 

Microsoft Virtualization Tools 

In addition to the Microsoft cloud-based Azure 

virtualization which is part of the Microsoft 

related training, Microsoft’s Hyper-V provides 

virtualization for windows servers. This training 

will provide participants with the skills required 

to run workloads on Hyper-V and migrate 

workloads from on-premises to windows server 

VMs in the cloud, and deploy applications 

running on Linux environment using Hyper-V. 

Oracle Virtualization Tools 

Oracle virtualization provides server 

virtualization, desktop virtualization, and 

workload portability. This type of training will 

give participants another set of virtualization 

tools such as Oracle virtualbox and VM 

(ISC) 2 TRAINING AND CERTIFICATIONS 

The International Information System Security 

Certification Consortium, or (ISC) 2 , provides 

training for individuals interested in information 

security. One of the most common certification 

in this category is the Information Systems 

Security Professional (CISSP) certification. 

The ISC2 certifications are appropriate for the 

GoJ and can meet the demands for the 

information security needs in specific MDAs. 

The following describe the various training that 

can lead to certifications with (ISC) 2 . 

Generally, the (ISC) 2 training programs are 

appropriate for the F01, F02, F03, and F07 ICT 

Job Families, but particularly IT professionals 

who fall in the F03 Job Family. 

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CAP Training 

Description: The Certified Authorization 

Professional (CAP) training helps to strengthen 

skills of individuals whose job role involves 

authorizing and maintaining information 

systems. This training was developed 

specifically for individuals who want to pursue 

careers in in government agencies or 

organizations. This training delivers knowledge 

to enhance the skills and abilities that will help 

individuals assess the risk associated with IT 

security and develop the ability to implement 

effective security controls and documentation. 

Target Audience: This training will benefit IT 

staff with responsibility for information systems 

operations such as those in the F02 ICT Job 

Family. The other ICT Job Families focusing on 

information, data, cyber, and network security 

such as F01, F03, and database management in 

the F04 could also benefit from this training. 

Requirements and Qualifications: Like many 

of the other training associated with ISC2, prior 

knowledge experience and skills may be required 

such as systems development, database 

development, information security policy, 

systems administration, information risk 

management, information assurance, and 

general understanding of IT security. 

SSCP 

Description: The Systems Security Certified 

Practitioner (SSCP) training was designed for 

individuals who wish to develop and validate the 

technical knowledge and hands-on experience to 

implement an organization’s information 

security policies and procedures. Like the other 

ISC2 training, it comes highly recognized by 

global companies, government agencies, and 

other security conscious organizations. The 

focus of this training is on the technical aspects 

of information security and on the design, 

implementation, and administration of 

information systems in compliance with 

established policies and procedures. 

Target Audience: This training will be good for 

ICT staff holding technical and engineering 

related information security positions such as 

network security engineers, systems security 

analysts, security administrators as well as nonsecurity 

specific information technology 

positions that require an understanding of 

security concepts and of best security practices 

including systems administrators, application 

programmers, database administrators and 

systems analysts. The F01, F02, F03, and F07 

ICT Job Families should benefit tremendously 

from this training. 

CISSP 

Description: This training will help participants 

understand and apply the concepts of risk 

assessment, risk analysis, data classification, 

security awareness, and implement risk 

management and the principles used to support 

IT infrastructures. 

Target Audience: This training is more suitable 

for professionals who have leadership or 

operations role in the GoJ such as those in the 

F06 Job Family entrusted with governance 

responsibilities for ICT network, data and 

security infrastructures. Some positions and role 

include security manager, IT director, IT 

manager, security auditor, security architect, 

chief information security officer, security 

17


analyst, director of security, and network 

architect. 

Requirements and Qualifications: 

Professionals with 5 years of experience are 

suitable to take on this type of training. 

CISSP Specialization Training 

Description: There are three specialization 

areas for the CISSP. These include 1) 

Information Systems Security Architecture 

Professional (ISSAP); 2) Information Systems 

Security Engineering Professional (ISSEP); and 

3) Information Systems Security Management 

Professional (ISSMP). Government 

organizations of today need solutions that can 

meet the increasingly complex information 

security requirements to better protect IT assets 

across large enterprises. 

The security professionals taking ISSAP 

specialized training will exhibit the skills that 

not only provide high functional security 

solutions but also the ability to effectively 

implement security programs. ISC2 and the 

National Security Agency (NSA) collaborated in 

creating contents for training in ISSEP. 

Training relating to this certification will 

therefore provide IT staff with the ability to 

apply security engineering principles into the 

business process they support as the content 

includes industry best practices and 

methodologies. Participants who take the 

ISSMP related training will cultivate skills in 

areas of security project management and 

planning; designing continuity, resiliency, and 

response plans; and developing and 

implementing security awareness and training 

programs within the government. 

Target Audience: ICT staff tasked with 

specialized roles to design, architect, engineer, 

and manage the implementation of information, 

data, and network security solutions such as 

those in the F01, F02, F03, F06 and F07 ICT 

Job Families. 

Requirements and Qualifications: The 

specialized or CISSP concentrations are usually 

easier accepted if participants have at least 2 

years of industry experience and completed the 

general CISSP training. 

EC-COUNCIL TRAINING AND 


EC-Council Training 

Description: The EC-Council has several 

certification training programs that can provide 

introductory to advance training for networking 

and IT security personnel for the GoJ. Some of 

the courses that are relevant to this training 

catalog and to the objectives of the government 

include Certified Chief Information Security 

Officer (CCISO) for IT security management; 

Certified Network Defender (CND); Computer 

Hacking Forensic Investigator (CHFI) for 

computer forensics; Certified Incident Handler 

(CIH) for computer security incident handling; 

Advanced Network Defense; Certified 

Encryption Specialist (ECES); Certified Ethical 

Hacker (CEH); Ethical Hacking Workshop; 

Certified Security Analyst (CSA) licensed pen 

tester for pen testing; Certified Secure 

Programmer .Net (CSP) for secure 

programming; Certified Secure Computer User 

(CSCU) for security awareness; Advanced 

Penetration Testing; and EC-Council Disaster 

Recovery Professional (EDRP) training that 

teaches individuals how to develop enterprise- 

18


wide business continuity and disaster recovery 

plans. 

EC- Council provides these courses as instructor 

lead and online sessions. Individuals will 

participate in practical lab sessions using the EC- 

Council iLabs platform. 

Target Audience: The training provided by 

EC-Council targets the IT security. All ICT Job 

Families could participate in some of these 

training. For example, the EC-Council CSCU 

training should be taken by all ICT staff in the 

government. The EDRP training is appropriate 

for F07 Job Family responsible for working with 

other government or business unit to develop 

and manage business continuity. The F01, F02 

and F03 ICT Job Families are good candidates 

for aspects of the other EC-Council training. 

Requirements and Qualifications: Similar to 

other types of training described in this catalog, 

for advanced training offered by EC-Council, 

prior networking or IT security skills may be 

required for participants to feel comfortable with 

the content and the level of complexity of the 

materials. The GoJ or the ICT Authority may 

need to review the skill sets and qualifications of 

participants before enrolling individuals into 

some of these training. 

Information Systems Auditor (CISA) for 

individuals who will audit, control, monitor and 

assess information technology and business 

systems; Certified in Risk and Information 

Systems Control (CRISC) links IT risk 

management to enterprise risk management; 

Certified Information Security Manager (CISM) 

for individuals who design, build, and manage 

enterprise information security programs; 

Certified in the Governance of Enterprise IT 

(CGEIT) which validates governance and 

strategic alignment skills based on individuals 

knowledge and experience. The Control 

Objectives for Information and Related 

Technologies (COBIT) is also useful particularly 

for job roles that are responsible for the 

management of technologies and related 

initiatives. 

Target Audience: This certification curriculum 

provides training content that would be helpful 

to those in the F03 and F07 ICT Job Families 

who are tasked with the role of auditing, 

monitoring, controlling and managing the IT 

security agenda for the government. 

Requirements and Qualifications: These 

training may require some knowledge and 

experience in designing, auditing, and managing 

IT security activities. 

ISACA TRAINING AND 


ISACA Training 

Description: The Information Systems Audit 

and Control Association (ISACA) provide 

certification curriculum in IT audit, security, 

governance, and risk. Training covering the 

content for the following ISACA certifications 

will be very useful to the GoJ: Certified 

PMI TRAINING AND CERTIFICATIONS 

Project Management Training 

Description: In addition to the CompTIA 

Project+ training, the Project Management 

Institute (PMI) is recognized for developing 

qualified project management professionals. 

While the PMI provide several training 

curriculum in project management, the 

19


following are some of the training that can be 

beneficial to the GoJ: Project Management 

Professional (PMP); Portfolio Management 

Professional (PfMP); PMI Agile Certified 

Professional (PMI-ACP); PMI Professional in 

Business Analysis (PMI-PBA); Program 

Management Professional (PgMP); Certified 

Associate in Project Management (CAPM); and 

PMI Risk Management Professional (PMI- 

RMP). 

Target Audience: these training are suitable for 

individuals who will be managing projects 

within the government. This include mainly 

those in the F06 ICT Job Family but also gives 

considerations to those persons who work in the 

F01 and F02 Job families who may need to 

interact with ICT infrastructure, information 

systems development projects, and business 

analysis. Project management training may also 

be useful for staff responsible for procurement of 

ICT goods and services in F08 Job Family. 

Requirements and Qualifications: Project 

management certifications may require several 

hours of experience in project management, 

however, for those without the qualified hours 

the training related to the certifications are still 

worth having. 

ORACLE TRAINING AND 


Oracle Training 

Description: Other than the visualization 

training provided by Oracle and described 

earlier, Oracle as a database giant also provide 

training in database management, 

programming, and administration. Other 

training offered includes systems and cloudbased 

training for big data, data management, 

business intelligence, and business analytics. 

Target Audience: Oracle database training is 

one of the essential areas for the F02 and F04 

ICT Job Families. Information systems 

development and operations will design 

databases to be used in applications. In addition, 

data management professionals may also use this 

training to develop skills that will help in the 

management and governance of data stored in 

various repositories across the government 

enterprise. 

Requirements and Qualifications: Though not 

mandatory, it would be good for participants to 

have general understanding of the topics before 

beginning training. 

DATA MANAGEMENT, SCIENCE AND 

ANALYTICS TRAINING 

Analytics training for IT staff require a 

combination of knowledge and experience. Good 

understanding of cloud computing, high 

performance computing, database systems, 

statistics, machine learning, data analysis and 

data presentation and visualization are just some 

of the areas worth highlighting. 

The following are some of the tools and 

technologies worth looking at for this type of 

training: SAS, R, SAS Visual Analytics; Tableau; 

Power BI; Amazon Web Services (AWS); Azure; 

Database Management Systems – relational and 

non-relational; NoSQL; SQL; PL/SQL; Hadoop; 

Hive; Spark; Python; and Java. Training in this 

area should also include Scala; MongoDB; 

Cassandra; RESTful web services; data mining 

and data provisioning (acquisition, cleansing, 

transformation, and sharing); data discoveries to 

understand data format, and source systems. 

20


Network professionals may seek to understand 

cloud, big data, and data science technologies so 

that they can install and configure the high 

performance computing platforms required for 

high volume data analysis and visualization in 

the government. 

Vendor-neutral and vendor-oriented training 

would be good for participants in this Job 

Family. Training should include 1) business 

analytics and intelligence; 2) data science; 3) 

modern infrastructures and data management; 

and 4) data strategy and leadership. ICT staff 

who focus on this Job Family will also be 

required to stay current with the latest trends 

and technologies in data. Participants should 

learn about the role of the data scientist, develop 

essential data science skills from sourcing and 

preparing data, to analytics modelling with data, 

interpreting results, and delivering insights to 

the government organizations. Participants will 

also develop skills in machine learning and 

obtain hands-on experience with data science 

toolkits. In addition understanding the 

technology and infrastructure required to 

process analysis relating to big data is vital. 

Building big data information architecture with 

Hadoop is one example. Other examples of topics 

include designing data warehouse architectures; 

preparing data for predictive modeling; 

designing modern data warehouse architectures; 

creating analytically driven enterprise; new data 

storage technologies – from Hadoop to graph 

databases (from SQL to NoSQL to NewSQL); 

visualizing and communicating data – solving 

complex data integration problems; data 

governance and management – adopting for 

agile, big data, and cloud; and data modeling. 

These are some of the topics for customized 

courses: 

• Data science and machine learning 

• Data infrastructure and technologies 

• Data engineering and architectures 

• Analytics, big data, and BI in the cloud 

• Modern data governance and data quality 

practices 

• The future of the data warehouse 

• Data visualization and user experience 

• Data management best practices 

• Modern dimensional data modeling 

• Data strategy and leadership 

• Developing an effective data strategy 

• Leading a data transformation 

• Emerging tools and technologies and their 

impact 

• Practical use case and best practices 

Target Audience: Training in this area is ideal 

for F01 Job Family who will be installing and 

implementing technologies to provide high 

performance computing for data science and for 

F04 Job Family who will use the technology to 

perform data science activities. There may also 

be some use of this platform for the F02 Job 

Family. 


with the aptitude for data science and analysis 

should have a good mix of computer science and 

mathematics or statistics. This is an evolving 

field and could add value to the GoJ by providing 

evidence-based direction for strategic decisions. 

Some of the training resources include: 1) TDWI 

– provide training and certificates; 2) SAS – also 

provide training and certifications. 

21


ITIL EXPERT TRAINING 

ITIL 

The IT Infrastructure Library (ITIL) is a 

framework of best practices for delivering IT 

services. ITIL training will help IT leader 

manage risk, strengthen customer relations, 

establish cost-effective practices, and build stable 

IT environment that fosters growth, scale and 

change. Participants in this training will learn 

about service strategy, service design, service 

transition, service operation, and continual 

service improvement. 

Target Audience: This training primarily 

target individuals with IT governance or 

leadership roles. The F07 Job Family will benefit 

greatly from this training. 

Requirements and Qualifications: Though it 

would be good to have leadership or 

management experience, IT staff without this 

experience could still undertake this training. 

Having the pre-requite experience and 

background would make participants more 

comfortable with the content. 

OTHER TRAINING 

Special training may be required to close some of 

the gaps in skills development. Utilizing the 

education system in Jamaica and in-house 

expertise could help provide additional training 

and build competencies with in the GoJ. 

This section outlines how other training needs 

could be met. Many of these training may need 

to be customized through partnerships with 

tertiary institutions, vendors, training providers, 

and subject matter experts (SMEs). 

Accredited or Unaccredited Training By 

Tertiary Institutions 

Description: Tertiary institutions such as the 

UWI, UTECH, NCU, MIND and UCC offer 

undergraduate and post-graduate programs that 

help prepare the workforce for taking on ICT 

roles in the GoJ. Other than the routine degree 

programs that are provided by these institutions, 

they could be contracted to provide special 

training in areas that would build competencies 

and skills needed by the government. Some of 

the skills could include but are not limited to the 

following: development core competencies; 

leadership and management training; systems 

development training such as agile 

programming methodologies, Java, C++, C#, 

web-based programming, python, SAS, R, etc. 

Customized training could also be developed in 

partnership with these institutions that will 

provide training for staff when there are no other 

sources available or it may be more cost effective 

to customize training. 

In-House Training 

Description: This involves using experts within 

government organization to lead special training 

exercises in areas where they have mastered 

special skills. This could include networking, IT 

security, and even application programming as 

outlined in the previous section. Another area 

that could be looked at here is the IT strategic 

sourcing where training could be provided by 

government agencies responsible for 

procurement. This process could also be 

supported by the Government’s Training 

Institute, MIND given its access to multiple 

subject matter experts/specialist across the 

22


Public Sector to customized selected 

interventions for in-house deliveries. 

Mentoring, Job Rotation and 

Attachments 

Description: Mentoring involves the use of 

experienced staff to provide individualized 

support to other staff with less experience with 

the goal of professional and personal 

development. This type of initiative could be 

used to train individuals who are preparing to 

take on a leadership role or those who may need 

to develop a specific skill or competency. Job 

rotation, shadowing or attachments are job 

design techniques in which employees are 

moved between two or more jobs in a planned 

manner. The objective is to expose the 

employees to different experiences and wider 

variety of skills to enhance job satisfaction and 

to cross-train them within their MDA or across 

MDAs. These types of initiatives could also be 

used to develop core competencies. 

Target Audience: This is suitable for 

developing the core competencies but can also be 

used for any of the ICT Job Families. 

Requirements and Qualifications: No prerequisites 

for this type of training. 

Supply Chain Management 

Description: Individuals in the ICT group 

responsible for sourcing and purchasing may 

want to obtain training in supply management. 

This would develop the skills necessary for the 

GoJ to manage the entire sourcing and 

purchasing cycle for ICT related goods that are 

needed to ensure that projects that depend on 

these goods are not adversely impacted. 

Training in this area can be as extensive as the 

certified professional in supply management 

(CPSM) offered by the Institute for Supply 

Management (ISM). However, this could be 

done in partnership with other tertiary 

institutions that customize training for the 

specific situations in Jamaica. In addition, inhouse 

training from the procurement 

department in the GoJ may also need to provide 

continuous training on the Jamaica Procurement 

Guidelines for ICT staff. This too may require 

some customization for ICT specific sourcing if 

necessary. 

Target Audience: individuals who are primarily 

involved in the operational side of purchasing 

will benefit from this type of training. 

Particularly ICT roles in the F08 Job Family are 

the main target for this type of training. 

Requirements and Qualifications: Any ICT 

staff could take part in this training with zero 

knowledge of the topics. 

Six Sigma 

Description: Six Sigma is an integrated, 

disciplined, and proven approach for improving 

business performance. Six Sigma's focus on 

quality complements Lean techniques focused on 

efficiencies; and, when combined, these skills 

promote business and operational excellence. 

Knowledge and skills developed in this type of 

training aids organizations and businesses 

improve production and minimize inefficiencies 

from every product, process, and customer 

transaction. 

23


There are four levels of certifications in Six 

Sigma, if individuals seek to gain this credential. 

These include yellow belt, green belt, black belt, 

and master black belt. However, the immediate 

needs of the GoJ can be satisfied with 

participants taking the yellow and green belt 

training. 

Target Audience: This training would benefit 

persons who are programmers or systems 

analysts; project managers; team leaders and 

team members who will participate in 

improvement projects; and anyone who support 

the planning and execution of process 

improvement projects. Individuals in the F02, 

F06, and F07 ICT Job Families are good 

candidates. 

Requirements and Qualifications: No special 

requirements for this training even though it is 

best that participants have a bachelor’s degree. 

ISO 9002 

Description: The International Organization 

for Standardization (ISO) provides best 

practices on quality management. This type of 

training could help ICT leaders and 

practitioners streamline processes through 

effective documentation, corrective actions, and 

quality for improvement. ISO also provides 

training in information security management 

such as ISO 27001 that could also benefit ICT 

staff. 

Target Audience: while all ICT staff could 

benefit from quality management training the 

primary audience would the F07 Job Family 

that will need to ensure that quality services 

and products are delivered. 

Requirements and Qualifications: there is no 

special pre-requisites for this type training. 

Customer Service Training 

Description: Customer service training may 

already exists in training institutions and the 

GoJ can tap into what are already available 

instead of re-inventing the wheel. This type of 

training could be developed and customized 

specifically for the government services in 

Jamaica in order to address certain issues and 

target specific concerns. The objective of this 

training is to help build a good relationship 

among internal and external stakeholders of the 

government through highly trained ICT staff. 

Target Audience: This training should target 

all ICT Job Families for core competencies. In 

particular, those tasked with service delivery and 

support such as those in the F05, F06, and F07 

Job Families would be highly suited for this 

training. 

Requirements and Qualifications: there are no 

special pre-requisites for this training. All ICT 

staff should be able to enroll in this training. 

Specialized Training 

Description: Special training for persons 

involved in SCADA, healthcare, Geographic 

Information Systems (GIS) – training provided 

by Spatial Innovision in Jamaica, artificial 

intelligence, and other highly specialized 

computing systems. 

Training in EMR/EHR and other healthcare 

technologies - including introduction to Health 

24


Insurance Portability and Accountability Act 

(HIPAA) for privacy concerns. 

Vendor specific training such as IBM and HP 

since the government may employ extensive use 

of these types of equipment and software from 

these companies. 

Firewall training from Cisco and Palo Alto are 

also example training that may worth having. 

Fiber Optics Specialist Certification (Fiber 

Optics Association) Training for skills-based, 

application-based and fiber optics network 

design. This type of training may be customized 

for individuals working with the National 

Works Agency (NWA) in the installation of fiber 

optics cable backbone around the country. Skillsbased 

training should include: 1) outside plant 

installation; 2) termination (connectors); 3) 

splicing; 4) testing; and 5) fiber characterization. 

GoJ Procurement Guidelines training – for F08 

Knowledge management – Enterprise content 

management training for F09. 

Some of the specialized training may need to be 

customized and developed in partnership with 

vendors or training providers. 

VIRTUAL IT TRAINING LABS 

These are two virtual training labs that may be 

used as lab environments. 

 

 

EC-Council iLabs 

Cisco NETLAB+ 

PROFESSIONAL MEMBERSHIPS 

Membership in professional organizations and associations are excellent resources for training that will 

benefit the GoJ. It is recommended that subscription to professional associations and institutions be made 

and access given to ICT staff within the GoJ. Membership can be in local, regional and international or 

global research associations and professional organizations. Example of professional organizations for 

ICT include the Association of Computing Machinery (ACM), the Institute of Electrical and Electronics 

Engineers (IEEE), the International Information Systems Security Certification Consortium (ISC) 2 , SAS, 

and other information systems, network and cyber security organizations and conferences. 

Membership is particularly good to keep abreast of developments in highly specialize technologies such 

as internet of things (IoT) artificial intelligence (AI) initiatives such as robotics. These can be used to 

stimulate ideas for the F10 ICT Job Family. 

25


PROJECTED COSTS PER FAMILY 

The costs outlined for each priority level are estimated costs to train personnel in each ICT Job Family 

over the three phases (1 to 5 years) in each category, and are based on current market rates in United 

States Dollars (USD), and therefore are subject to change. A per person unit cost is applied to most of the 

courses, with the exception of those identified as Customised Non-Technical, which were apportioned a 

rate per cohort. 

Mandatory Training Courses for each ICT Job Family is highlighted (*) and costed for Priority I 

Training. 

Table 2 – Estimated Cost for Priority I Training for Each ICT Job Family 

Job Family Mandatory Training Projected 

Cost (USD) 

for 

Mandatory 

Training 

All Families EC-Council CSU 

training* - this 

training may be 

extended to all 

computer users 

within the GoJ. 


Infrastructure 

 

CompTIA 

Network+*, 

Server+, Linux+ 

(Linux admins), 

CompTIA Cloud 

Essentials, Cloud+ 

Other Training 

Proposed 

Projected 

Cost (USD) 

for 

Additional 


Total Cost 

Per Family 

(USD) 

$3,500.00 Bachelor’s Degree $2,600.00 $6,100.00 

*$2,750.00 

All = 

$11,500.00 

 

MCSA, MCSE (for 

windows admins) 

CCENT*, CCNA* $6,500.00 Citrix CCA-V, 

Linux 

Virtualization, MS 


Virtualization, and 

VMware. No need 

to take all of the 

virtualization 

training – only 

those that are 

applicable. VMware 

is a good training to 

have. Especially 

VCD and VCA 

training. 

$6,000.00 $33,500.00 

$9,500.00 

[Citrix 5000 

and VMware 

4500] 

26



Cost (USD) 

for 

Mandatory 



Engineering, 

Information 

Systems 

Integration & 

Operations 

F03 - IT 

Security and 

Risk 

Management 

F04 - Data 

Management, 

Science and 

Analytics 


Proposed 

Projected 

Cost (USD) 

for 

Additional 


Total Cost 

Per Family 

(USD) 

MCSA*, MCSD* $6,000.00 PMI-ACP, PMI- $4,000.00 $20,200.00 

PBA 

CAP* $2,000.00 Customized training 

- Agile 

Programming 

methodologies and 

tools – cloud-based 

platform-as-aservice 

$6,000.00 

[2 

customized 

or PaaS 

training @ 

3000 each] 

(PaaS) 

training, AWS, etc. 

EC-Council - CSP $2,200.00 

CompTIA 

$3,000.00 CompTIA Cloud 

$36,000.00 

Security+*, 

Essentials, Cloud+, 

 

MCSA* (data 

management, 

database 

management, 

business 

intelligence, and 

analytics related) 

 

CSA 

Customized 

Training – 

Virtualization 

security (Citrix, 

VMware, Oracle, 

Hyper-V, 

Linux/NoMachine, 

VDI) 

All = 

$6,000.00 

9500 

[Citrix @ 

5000 

VMware @ 

4500] 

CISSP $3,500.00 

ISACA CISA (for 

those who will $3,500.00 

perform IT Audits – 

e.g. Auditor 

General) 

EC-Council security 

– CND, CHFI, CIH, 

CSA, CSP 

EC-Council security 

– CEH, EDRP 

$3,000.00 Oracle data and 

database 

management 

training 

$7,000.00 

[2@3500 

each 

$3,500.00 

each 

$3,000.00 $10,000.00 

27



Cost (USD) 

for 

Mandatory 


F05 - ICT 

Service 

Delivery and 

Support 


Project 

Management 


Corporate 

Governance 

F08 - IT and 

Strategic 

Sourcing 

 

 

 

 

Customized 

Training *– data 

management, 

science and 

analytics, TDWI, 

etc – see catalogue 

CompTIA A+*, 

Network+*, 

Security+* 

Customised Non- 

Technical: 

Customer Service 

Training* 

PMP*, PMP- 

CAPM* 

$4,000.00 

[includes 

visualization 

tools such as 

Tableau and 

SAS VA] 

$6,000.00 

[$3,000.00 

each] 

$3,800.00 

[per cohort 

of 25] 


Proposed 

Projected 

Cost (USD) 

for 

Additional 


Total Cost 

Per Family 

(USD) 

MCSA, MCSE $6,000.00 $15,800.00 

$5,500.00 CompTIA Project+ $2,500.00 $8,000.00 

PMP* $3,000.00 Level of Director or 

CIO – Master’s 

degree with 

emphasis on 

Information systems 

management* 

 

 

 

Quality 

Management 

(ISO)* 


Technical: Jamaica 

Procurement 

Guidelines* 


Technical: Supply 

Chain 

Management * 

$1,500.00 Customised Non- 

Technical: 

Leadership and 

Management – e.g. 

Franklin Covey, or 

other 

transformational 

leadership training* 

$6,600.00 

[per cohort 


$6,600.00 

[per cohort 


$6,200.00 $21,700.00 

$4,000.00 

[per cohort 


CISSP $3,500.00 

EC-Council – $3,500.00 

CCISO, EDRP 

each 

$13,200.00 

28



Cost (USD) 

for 

Mandatory 


F09 - 

Government 

Information 

and 

Knowledge 

management 

F10 - Highly 

specialized 

and emerging 

ICT 

management 

 

 

 


Technical: 

Enterprise content 

management* 


Technical: 

Knowledge 

management 

certification 

training* 

Specialized 

Training based on 

industry/ area of 

specialization* 

$6,600.00 

[per cohort 


$6,600.00 

[per cohort 



Proposed 

$3,500.00 Cisco Wireless network 

Engineer Training – 

 

 

Fiber Optics 

Specialization 


Specialized training 

in interoperability of 

health related 

systems and 

technologies using 

standards such 

Health Level 7 

(HL7). Integration 

of systems with 

health technology 

used in pharmacy, 

laboratory, X-Ray, 

and other branches 

of health related 

technologies. 

Projected 

Cost (USD) 

for 

Additional 


Total Cost 

Per Family 

(USD) 

$13,200.00 

$3,500.00 $12,500.00 

$3,500.00 

$2,000.00 

29


Table 3 – Estimated Cost for Priority II Training for Each ICT Job Family 

Job Family Proposed Training Projected Cost 

(USD) 

CCNA – select CCNA professional 

F01 – ICT training (see appendix in Catalogue) All = $11,500.00 

Infrastructure MCSE, Citrix CCA-N 


Engineering, 

Information 

Systems 

Integration & 

Operations 

F03 - IT 

Security and 

Risk 

Management 

F04 - Data 

Management, 

Science and 

Analytics 


Service 

Delivery and 

Support 


Project 

Management 


Corporate 

Governance 

F08 - IT and 

Strategic 

Sourcing 

Total Cost Per 

Family (USD) 

$15,000.00 

CISSP-ISSAP $3,500.00 

Six Sigma (Yellow) $3,500.00 $17,500.00 

Oracle database management $3,000.00 

EC-council - ECES $3,500.00 

(ISC) 2 - CAP, SSCP $4,000.00 

Customized training – 

Software development training 

using programming languages such 

as Java, Python, and advanced 

development using PaaS in 

windows Azure and AWS, as well 

as training in SDLC and 

methodologies such as iterative 

rational unified process (RUP), 

scrum, agile, spiral, waterfall, and 

prototyping. 

$3,500.00 

SSCP $2,000.00 $16,000.00 

CISSP – ISSEP, ISSMP $7,000.00 

EC-Council – ECES, EDRP $7,000.00 

Customized Training – other 

advanced training in data 

management, science and analytics: 

including how to implement 

platform to support big data, high 

performance computing 

environment for big data analytics, 

and cloud computing 

Customised Non-Technical: 

Customer Service Training 

$4,000.00 $4,000.00 

$3,800.00 

[per cohort of 25] 

$3,800.00 

CISSP-ISSMP $3,500.00 $7,000.00 

Six Sigma (Yellow) $3,500.00 

ITIL $3,100.00 $9,100.00 

ISACA (COBIT and CGEIT) $2,500.00 

CISSP - ISSMP $3,500.00 

Customised Non-Technical: 

Supply Chain Management 

$6,600.00 

[per cohort of 25] 

$6,600.00 

30


Table 4 – Estimated Cost for Priority III Training for Each ICT Job Family 

Job Family Proposed Training Projected Cost (USD) Total Cost Per Family 

(USD) 


Infrastructure 


Engineering, 

Information Systems 

Integration & 

Operations 

F03 - IT Security and 

Risk Management 

Citrix CCP-M, CISSP, 

EC-council, and select 

CCNA expert level 

training (see appendix 

in Catalogue) 

$7,000.00 

[2 @ 3500 each] 

$7,000.00 

Six Sigma (Green) $3,500.00 $7,500.00 

Customized Training – 

advance software 

development for 

artificial intelligence, 

expert systems, and 

embedded systems such 

as those used in 

medicine/healthcare 

and SCADA 

technologies 

$4,000.00 

CompTIA CASP $3,300.00 $10,300.00 

CISSP - ISSAP, ISSEP, 

ISSMP 

$3,500.00 each 

F06 - ICT Project 

Management 

F07 - ICT Corporate 

Governance 

EC-Council 

$3,500.00 

Specialization – ECES. 

CCISO 

Six Sigma (Green) $3,500.00 $9,500.00 

PgMP $3,000.00 

PfMP $3,000.00 

Six Sigma (Yellow) $3,500.00 $10,500.00 

Six Sigma (Green) $3,500.00 

EC-Council – CCISO, $3,500.00 

EDRP 

31


CISCO Roadmap 

APPENDIX – CERTIFICATION ROADMAPS 

32


CompTIA Roadmap 

33


34


CISSP Roadmap 

35


ISACA Roadmap 

36


VMware Roadmap 

37

Government of Jamaica - ICT Training Catalogue

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