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РЕЛИЗ ГРУППЫ "What's News" VK.COM/WSNWS Entrepreneurs HOW TO PLAY IT BY JOHN BUCKINGHAM At Armonk, New York’s IBM, spread<strong>in</strong>g the gospel <strong>of</strong> diversity has been a priority dur<strong>in</strong>g the tenure <strong>of</strong> chief executive Virg<strong>in</strong>ia Rometty. She wasn’t dealt a pretty h<strong>and</strong> when she took the helm <strong>in</strong> 2012, but she has played many <strong>of</strong> her cards well, buy<strong>in</strong>g back stock <strong>and</strong> boost<strong>in</strong>g the dividend. She’s also <strong>in</strong>vested heavily <strong>in</strong> IBM’s Strategic Im peratives bus<strong>in</strong>ess, which <strong>in</strong>cludes analytics, cloud, mobile <strong>and</strong> security <strong>and</strong> accounts for nearly 50% <strong>of</strong> sales. The stock has a 3.6% dividend yield <strong>and</strong> is a barga<strong>in</strong> at 12 times next year’s earn<strong>in</strong>gs. John Buck<strong>in</strong>gham is chief <strong>in</strong>vestment <strong>of</strong>ficer <strong>of</strong> AFAM Capital <strong>and</strong> editor <strong>of</strong> The Prudent Speculator. lieve that diversity is <strong>in</strong> itself a core strength that will enable us to write better s<strong>of</strong>tware <strong>and</strong> build better products,” he wrote. In l<strong>in</strong>e with more than 80% <strong>of</strong> startups, accord<strong>in</strong>g to a 2017 Crunchbase study, Gusto’s three founders are men. Kim <strong>and</strong> Gusto’s CEO, Joshua Reeves, both 34, met as undergrads <strong>in</strong> Stanford’s electrical eng<strong>in</strong>eer<strong>in</strong>g department. They launched Gusto <strong>in</strong> 2012 along with Tomer London, 33, an Israeli immigrant who got to know Reeves while a Ph.D. student at Stanford. Like its <strong>boom</strong>-<strong>and</strong>-bust competitor, Zenefits, which launched the follow<strong>in</strong>g year, Gusto sells cloud-based comprehensive subscription s<strong>of</strong>tware to small bus<strong>in</strong>esses to help them manage employee records like payroll <strong>and</strong> health benefits. At the outset Gusto even had a similar name, ZenPayroll, which it changed <strong>in</strong> 2015 when it started <strong>of</strong>fer<strong>in</strong>g a more complete selection <strong>of</strong> employee-track<strong>in</strong>g s<strong>of</strong>tware. Zenefits attracted $584 million <strong>in</strong> venture capital <strong>and</strong> hit a valuation <strong>of</strong> $4.5 billion <strong>in</strong> 2015 before runn<strong>in</strong>g <strong>in</strong>to regulatory problems related to the way it sold health <strong>in</strong>surance. It sacked its CEO, reworked its bus<strong>in</strong>ess model <strong>and</strong> saw its valuation slashed to $2 billion. Gusto, meanwhile, grew less feverishly. By late 2015 it had raised $176 million from firms like CapitalG (formerly Google Capital) <strong>and</strong> General Catalyst, <strong>and</strong> 75 <strong>in</strong>dividual <strong>in</strong>vestors h<strong>and</strong>picked by Reeves, <strong>in</strong>clud<strong>in</strong>g Ashton Kutcher <strong>and</strong> PayPal c<strong>of</strong>ounder Max Levch<strong>in</strong>. That year it broke through to a $1.1 billion valuation. Forbes estimates Gusto’s annual revenue at nearly $100 million. At the start, Gusto’s founders acknowledge, diversity was on the back burner, <strong>and</strong> as it grew, they found that it didn’t happen organically. When it came time to hire a chief operat- DIVERSITY <strong>in</strong>g <strong>of</strong>ficer <strong>in</strong> 2015, they made it a priority to f<strong>in</strong>d a woman. Lexi Reese, a veteran <strong>of</strong> Google <strong>and</strong> American Express, is one <strong>of</strong> two women on the six-person executive team, <strong>and</strong> firmwide, women account for 51% <strong>of</strong> Gusto’s 525 employees. Even after Gusto began its diversity <strong>in</strong>itiative, applications from women didn’t flood <strong>in</strong>. Gusto assigned two <strong>in</strong>-house recruiters to the job, <strong>and</strong> it hired TalentDash, a S<strong>in</strong>gapore-based firm that sources talent, to look exclusively for women. Though hir<strong>in</strong>g women eng<strong>in</strong>eers took more time, Kim says, Gusto never dropped its st<strong>and</strong>ards. “It bothers me when people say that prioritiz<strong>in</strong>g diversity lowers the bar <strong>in</strong> terms <strong>of</strong> the caliber <strong>of</strong> talent you’re able to hire,” he says. “That is simply not true.” Nor, he says, was there any pushback from <strong>in</strong>side Gusto. Gusto also addressed its compensation policy. S<strong>in</strong>ce 2016 its salaries have been audited by Mercer, a human resources consult<strong>in</strong>g firm, which has found no gender pay disparity. Benefits <strong>in</strong>clude 16 weeks <strong>of</strong> paid leave for a primary parent, plus an additional $100 a week for groceries <strong>and</strong> food deliveries, $100 a month for six months <strong>of</strong> houseclean<strong>in</strong>g <strong>and</strong> up to $500 for a baby-sleep coach. Gusto’s women- only recruit<strong>in</strong>g effort lasted six months. It stopped, Kim says, because “we exceeded our goals.” In 2015 Gusto was try<strong>in</strong>g to hit 18% women eng<strong>in</strong>eers, the proportion major<strong>in</strong>g <strong>in</strong> computer science as undergraduates, accord<strong>in</strong>g to the National Center for Education Statistics, <strong>and</strong> it reached 21%. S<strong>in</strong>ce then it has started staff<strong>in</strong>g a Denver <strong>of</strong>fice, where it aims to <strong>in</strong>crease the eng<strong>in</strong>eer head count by at least 25 this year <strong>and</strong> where the company is repris<strong>in</strong>g its women-only recruit<strong>in</strong>g strategy. Now that 17 <strong>of</strong> Gusto’s 70 eng<strong>in</strong>eers are female, it’s gett<strong>in</strong>g a little easier, says Gusto’s HR head, Maryanne Brown Caughey. “It’s k<strong>in</strong>d <strong>of</strong> a dom<strong>in</strong>o effect,” she says. “Women know they’re jo<strong>in</strong><strong>in</strong>g a welcom<strong>in</strong>g community.” While Gusto has made progress, its eng<strong>in</strong>eer<strong>in</strong>g team has no Lat<strong>in</strong>os <strong>and</strong> no African-Americans. Kim says Gusto has two hir<strong>in</strong>g goals <strong>in</strong> <strong>2018</strong>: senior women <strong>and</strong> racial diversity <strong>in</strong> eng<strong>in</strong>eer<strong>in</strong>g. “The way we make progress is by focus<strong>in</strong>g on one problem,” Kim says, “<strong>and</strong> then we move on to the next.” FINAL THOUGHT “Urg<strong>in</strong>g an organization to be <strong>in</strong>clusive is not an attack. It’s progress.” —DASHANNE STOKES MARGIN PROPHET WAREHOUSE À LA CARTE Gett<strong>in</strong>g goods from supplier to store is a $163 billion global <strong>in</strong>dustry ripe for a reth<strong>in</strong>k, says Sean Henry, the 21-year-old c<strong>of</strong>ounder <strong>of</strong> Stord, an Atlanta-based on-dem<strong>and</strong> warehouse service. So you’re a k<strong>in</strong>d <strong>of</strong> warehouse Airbnb? Customers choose us not just for our warehouses but for our s<strong>of</strong>tware. The <strong>in</strong>dustry runs <strong>of</strong>f emails, phones <strong>and</strong> faxes—the average warehouse order takes 25 m<strong>in</strong>utes <strong>of</strong> human <strong>in</strong>teraction. We said, “If we build s<strong>of</strong>tware to give customers more transparency <strong>in</strong>to trucks <strong>and</strong> warehouses, we can help them be more efficient.” How many facilities do you have? In the ballpark <strong>of</strong> 160. We go to mom-<strong>and</strong>-pop operators <strong>and</strong> tell them Stord can give them access to customers that wouldn’t otherwise use them. How do you persuade them to adopt this new model? Everyone’s compet<strong>in</strong>g on delivery speed aga<strong>in</strong>st Amazon. We can <strong>in</strong>tegrate our s<strong>of</strong>tware <strong>in</strong>to their exist<strong>in</strong>g warehouses, then see where they need to add distribution po<strong>in</strong>ts <strong>in</strong> Stord’s network for a better supply cha<strong>in</strong>. How fast can Stord move? If Walmart <strong>in</strong> Georgia orders 5,000 units from a supplier <strong>and</strong> that supplier needs a new warehouse <strong>in</strong> Atlanta, they can get it with<strong>in</strong> 24 hours. MARGIN PROPHET BY AMY FELDMAN LEFT: THOMAS KUHLENBECK FOR FORBES 50 | FORBES FEBRUARY 28, <strong>2018</strong>