Live Chat Software Market
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LIVE CHAT SOFTWARE<br />
MARKET<br />
<strong>Live</strong> <strong>Chat</strong> <strong>Software</strong> <strong>Market</strong> by<br />
Product Type (Informational <strong>Live</strong><br />
<strong>Chat</strong> Systems, Sales <strong>Live</strong> <strong>Chat</strong><br />
Systems, and Customer Service<br />
<strong>Live</strong> <strong>Chat</strong> Systems) and by End<br />
User (Telecommunication and IT,<br />
Retail, BFSI, Travel & Hospitality,<br />
Manufacturing, Healthcare, and<br />
Others): Global Opportunity<br />
Analysis and Industry Forecast,<br />
2017-2023<br />
GLOBAL OPPORTUNITY AND FORECAST 2017- 2023
LIVE CHAT SOFTWARE MARKET ANALYST<br />
REVIEW<br />
Many companies integrate their customer relationship management tool with live<br />
chat software to improve user experience for existing customers and potential leads.<br />
It helps them to keep history of an individual‐s chats with the company, their<br />
account information and recent purchases, which can expedite troubleshooting and<br />
problem solving, which is essentially important when a customer is dissatisfied with<br />
the services. Use of live chat software improves customer relationship management<br />
by addressing issues quickly and deftly. This in turn boosts satisfaction and improves<br />
retention rates by saving money of the organization and protecting its customer<br />
base.<br />
Rachita Rake<br />
Lead Analyst, ICT at AMR
CURRENT AND FUTURE MARKET SCENARIO<br />
• The global live chat software market was valued at $590 million in 2016.<br />
• The global live chat software market is projected to reach at $997 million by 2023.<br />
• The global live chat software market growing at a CAGR of 7.5% from 2017 to<br />
2023.<br />
• The customer service live chat system segment is expected to exhibit significant<br />
increase in the global live chat software market size during the forecast period.<br />
• In 2016, the others segment accounted for the highest revenue among the other<br />
end user in the industry.
TOP IMPACTING FACTORS TO MARKET GROWTH<br />
• Increase in Need to Improve Customer Relationship Management in Each Industry<br />
Many companies integrate their customer relationship management tool with live chat<br />
software to improve user experience for existing customers and potential leads.<br />
• Continuous Growth in Popularity of <strong>Live</strong> <strong>Chat</strong> <strong>Software</strong> Among End Use Industries<br />
End users majorly use live chat software, which integrates seamlessly with their existing e-<br />
commerce, help desk, and CRM systems.<br />
• Number of Advantages of <strong>Live</strong> <strong>Chat</strong> <strong>Software</strong> Over Conventional Customer Support<br />
Number of advantages provided by live chat software such as improved website experience,<br />
increased average order value, and better understanding of customer needs over other<br />
customer support options propel the growth of the market.
LIVE CHAT SOFTWARE MARKET SEGMENTATION<br />
BY PRODUCT TYPE<br />
• Informational <strong>Live</strong> <strong>Chat</strong> Systems<br />
• Sales <strong>Live</strong> <strong>Chat</strong> Systems<br />
• Customer Service <strong>Live</strong> <strong>Chat</strong> Systems<br />
BY END USER<br />
• Telecommunication and IT<br />
• Retail<br />
• BFSI<br />
• Travel and hospitality<br />
• Manufacturing<br />
• Healthcare<br />
• Others (Transportation, Media,<br />
Education, Government, and Real<br />
Estate)<br />
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DOMINATING<br />
SEGMENTS<br />
CUSTOMER SERVICE<br />
LIVE CHAT SYSTEM<br />
SEGMENT<br />
OTHERS SEGMENT<br />
The customer service live<br />
chat system segment is<br />
expected to exhibit significant<br />
increase in the global live<br />
chat software market size<br />
during the forecast period.<br />
In 2016, the others segment<br />
accounted for the highest<br />
revenue among the other end<br />
user in the industry.
GEOGRAPHICAL OVERVIEW<br />
• Based on region, it is analyzed across<br />
North America, Europe, Asia-Pacific, and<br />
LAMEA.<br />
• North America region generated the<br />
highest revenue in 2016.<br />
• Asia-Pacific is anticipated to exhibit<br />
substantial growth during the forecast<br />
period.
DOMINATING MARKET PLAYERS PROFILED IN<br />
THE STUDY<br />
• LogMeIn Inc.<br />
• <strong>Live</strong>Person Inc.<br />
• Zendesk<br />
• SnapEngage<br />
• <strong>Live</strong>chat Inc.<br />
• Olark<br />
• Kayako Inc.<br />
• Freshdesk Inc.<br />
• Woopra Inc.<br />
• Provide Support LLC.
A Report Titled “<strong>Live</strong> <strong>Chat</strong> <strong>Software</strong> <strong>Market</strong>- Opportunities And Forecast, 2017– 2023” has<br />
been recently published by Allied <strong>Market</strong> Research. It makes an In-depth Analysis of current<br />
trends, drivers, and restraining factors that affect Financial Ratios relevant to the industry.<br />
Company profiles for key vendors in business builds a comprehensive picture of profitable<br />
opportunities from Stakeholder’s Perspective.<br />
To Know More About <strong>Live</strong> <strong>Chat</strong> <strong>Software</strong> <strong>Market</strong>- Opportunities and Forecast 2017-<br />
2023<br />
https://www.alliedmarketresearch.com/live-chat-software-market<br />
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https://www.alliedmarketresearch.com/request-sample/4391<br />
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