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Link Up Aug Sept 10.pdf - Newham University Hospital

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<strong>Newham</strong> <strong>University</strong> <strong>Hospital</strong><br />

<strong>Link</strong><strong>Up</strong><br />

A newsletter for the<br />

staff and friends of<br />

<strong>Newham</strong> <strong>University</strong><br />

<strong>Hospital</strong> NHS Trust<br />

<strong>Aug</strong>ust - <strong>Sept</strong>ember 2010<br />

New Maternity and<br />

Newborn<br />

Unit is born!<br />

Mothers and<br />

babies are now<br />

using new,<br />

state-of-the-art<br />

Postnatal Ward facilities<br />

following the opening of<br />

the first phase of the Trust’s<br />

much looked forward to<br />

£17.5 million Maternity and<br />

Newborn Unit.<br />

Patients first started<br />

using the modern, large<br />

and bright facility on<br />

21 July after the<br />

Trust’s building<br />

partner Medicinq<br />

Osborne handed<br />

it over on time<br />

and on budget. It<br />

is the first of five<br />

phases to be<br />

completed. The<br />

ambitious<br />

redevelopment<br />

programme is due to be<br />

fully complete in 2012.<br />

Much positive feedback<br />

has been received from<br />

patients, relatives, staff and<br />

visitors – many of whom<br />

have enthused about the<br />

‘wow’ factor.<br />

Facilities include patient<br />

relaxation and family<br />

waiting areas and a<br />

Breastfeeding Room. Full<br />

comfort cooling is<br />

incorporated, and each<br />

patient has their own<br />

freeview television and<br />

control of their own<br />

lighting. Improved<br />

infection control measures<br />

are in use too.<br />

Sustainability is built in as<br />

well, such as passive infra<br />

lighting controls, integral<br />

blinds and sensor controlled<br />

washing facilities. The area<br />

has total security for babies,<br />

staff and patients.<br />

Hugh Steward, Director<br />

of Environment and Client<br />

Services, said: “For many<br />

years we have recognised<br />

the environment within<br />

which we deliver our<br />

Maternity and Newborn<br />

service is not fit for<br />

purpose. We have been<br />

working closely with key<br />

stakeholders to secure<br />

capital to transform<br />

the service.<br />

Main photo:<br />

Kelly Arnold,<br />

new mother to the<br />

first baby boy on the<br />

Unit; then from clockwise: a<br />

family waiting area, Reception, and a<br />

bay in the new Unit.<br />

“This marks the opening<br />

of the first part of our Unit,<br />

and has truly changed the<br />

environment. The quality,<br />

feel, and facility generally<br />

demonstrate just what the<br />

whole Unit will be like<br />

when it’s all completed.<br />

I am delighted with the<br />

results and also that we<br />

have started on the journey<br />

to provide facilities to our<br />

mothers and babies in an<br />

environment befitting<br />

hospital care in the<br />

21st century.”<br />

The quality, feel, and<br />

facility generally,<br />

demonstrate just what the<br />

whole Unit will be like when<br />

it’s all completed.<br />

‘‘<br />

INSIDE<br />

this issue<br />

2<br />

A £90,000 state-of-the-art<br />

Simulation Suite - which<br />

will help to further deliver<br />

medical excellence and<br />

boost patient safety - is<br />

now in use. Find out more.<br />

3<br />

A unique, life-changing<br />

scheme which helps local<br />

students who would not<br />

otherwise be able to do<br />

so, to become Doctors,<br />

was celebrated at an inspirational<br />

Trust event.<br />

4<br />

The Trust’s Bereavement<br />

Room for grieving women<br />

and families who have lost<br />

a baby has been transformed<br />

- in yet another of<br />

the Trust’s improvements<br />

for patients.<br />

6<br />

Simulation<br />

Suite opens its<br />

doors<br />

Trust leads<br />

the country<br />

in pioneering<br />

initiative<br />

Transformation<br />

of facilities<br />

for grieving<br />

relatives<br />

Nurse of the<br />

Year 2010<br />

What is a day in the life<br />

of our Nurse of the Year<br />

2010 really like?<br />

Specialists<br />

in local healthcare


<strong>Aug</strong>ust - <strong>Sept</strong>ember 2010 <strong>Aug</strong>ust - <strong>Sept</strong>ember 2010<br />

News News<br />

Michaela’s <strong>Up</strong>date<br />

I<br />

can hardly believe that it’s late summer already. Where has this<br />

year disappeared to?!<br />

At the time of writing this short piece for our latest edition<br />

of <strong>Link</strong> <strong>Up</strong>, I am immersed like so many of you in the midst of<br />

our wide reaching transformation program. As ever, the staff of<br />

<strong>Newham</strong> <strong>University</strong> <strong>Hospital</strong> NHS Trust have rallied together,<br />

got engaged and motivated by the need to do our utmost to<br />

realise our potential and strive to ensure a viable future for our<br />

fabulous hospital, servicing the local people of <strong>Newham</strong>. I have<br />

been truly heartened by the way so many of our 2,000-plus staff<br />

have taken up the challenges set out before us all in the early<br />

part of 2010/11 and played such a key part of bringing about<br />

the initial phases of the implementation of our Quality, Safety<br />

and Efficiency (QSE) program of transformation.<br />

At the end of the first quarter of the financial year, I have<br />

recently concluded several of the Departmental and Directorate<br />

reviews. A particular highlight for me was the opportunity to<br />

experience in person an excellent new Simulation Training Suite<br />

located on the first floor of the Education Centre. What a<br />

fantastic facility it is. This will make a huge difference to our<br />

clinical teams and the ethos of multidisciplinary training<br />

together is a great way to learn.<br />

A couple of other areas for me to highlight are the significant<br />

effort the Trust has made in order to become more sustainable<br />

and reduce our CO² emissions. Following up on our Carbon<br />

benefited from the first course<br />

run in the new Suite, on 28<br />

June. Thanks to the<br />

enthusiasm of Dr Rimal Shah,<br />

the Trust was selected as one<br />

of just four in London, and the<br />

East London representative, to<br />

run the College of Emergency<br />

Medicine – accredited training<br />

course.<br />

Teresa Phelan, Simulation<br />

and Clinical Skills Lead, said:<br />

“The Simulation Suite<br />

development at <strong>Newham</strong> is an<br />

exciting and welcome step<br />

forward to delivering<br />

excellence in education.<br />

Simulation training will help<br />

our clinical staff learn together<br />

in teams to appreciate and<br />

understand the complexities in<br />

health care delivery and<br />

become more aware of<br />

patient safety issues. Through<br />

using our new state of the art<br />

facilities equipped with high<br />

fidelity patient manikins, our<br />

clinical staff can improve both<br />

their confidence and<br />

competence in a safe and<br />

realistic environment.”<br />

Dr Rimal Shah, Consultant<br />

in Emergency Medicine, said:<br />

“As the North East London<br />

lead for Emergency Medicine<br />

Simulation, it was a privilege<br />

to run the inaugural course at<br />

the Trust for ST4 doctors in<br />

Emergency Medicine.<br />

“NUHT was one of four<br />

Trusts in London running this<br />

course for this year of Trainees.<br />

The feedback was extremely<br />

positive both for the course<br />

and the simulation facility. I<br />

hope that healthcare<br />

professionals within the Trust<br />

can now engage in simulation<br />

Awareness Week in late March 2010, the Trust now has 29<br />

Carbon Champions who have undertaken training. If more of<br />

you are interested in this, please contact Brian Shepherd.<br />

Justin Pereira and his Team are working with our PFI partners<br />

to improve recycling. Reciprocals have been deployed to all<br />

Wards and Departments during the last month. All the hard<br />

work of these, and many more examples of sustainability<br />

projects, have contributed to the Trust’s attainment of the<br />

Carbon Trust Standard and have also been key to our being<br />

chosen to participate in the Carbon Trust Management<br />

Programme – congratulations to all involved in this.<br />

Finally, I would like to thank Dr Alan Naftalin, Director of<br />

Medical Education, for organising a recruitment drive for<br />

potential donors to register with the Anthony Nolan Bone<br />

Marrow Register and, or also, with NHS Blood and Transplant. I<br />

understand the number of new donors from NUHT was very<br />

pleasing to these life saving organisations,<br />

although personally I was frustrated by<br />

their criteria for registration as defined by<br />

their strict age limit!<br />

Michaela Morris<br />

Interim Chief Executive<br />

State-of-the-art Simulation Suite<br />

opens its doors<br />

A purpose-built<br />

Simulation Suite -<br />

which will help to<br />

further deliver medical<br />

excellence and boost patient<br />

safety - is now in use at the<br />

Trust.<br />

An existing classroom<br />

within the Education Centre<br />

has been converted into a<br />

Simulation Training Room with<br />

adjoining Control and Debrief<br />

Rooms, thanks to a generous<br />

London Deanery grant.<br />

Costing £90,000 including<br />

a state-of-the-art audio visual<br />

system, it is now being used to<br />

provide essential patient safety<br />

training in non-technical skills<br />

for Doctors, Nurses, Medical<br />

and Nursing Students.<br />

Doctors from across<br />

London, and Nurses from the<br />

Trust’s Emergency Department<br />

training which allows<br />

multidisciplinary learning of<br />

both technical and nontechnical<br />

skills, which can only<br />

improve patient safety. I must<br />

commend Teresa Phelan, Alan<br />

Naftalin and Lesley Elias for<br />

their hard work and<br />

persistence in pursuing the<br />

project of the simulation<br />

facility to this Trust.”<br />

The Simulation Suite is open<br />

to all Departments within the<br />

Trust for simulation training<br />

purposes. Contact Teresa for<br />

further information as to how<br />

simulation can benefit your<br />

department.<br />

Trailblazing initiative<br />

that nurtures and<br />

inspires Doctors of<br />

tomorrow<br />

A<br />

unique, lifechanging<br />

initiative<br />

which helps local<br />

students who would not<br />

otherwise be able to do so,<br />

to become Doctors, was<br />

celebrated at an<br />

inspirational Trust event.<br />

The trailblazing <strong>Newham</strong><br />

Doc Route<br />

programme is led<br />

by the Trust’s<br />

Learning and<br />

Development<br />

Team in<br />

partnership with<br />

Barts and The<br />

London School of<br />

Medicine and<br />

Dentistry. Some 18 students<br />

have benefited from a year<br />

of training, intensive<br />

support and learning<br />

opportunities within a<br />

clinical setting, here at the<br />

Trust.<br />

Two of the students have<br />

graduated from Medical<br />

School and have completed<br />

their first year working as<br />

Doctors – including one<br />

who works in the Trust’s<br />

Cardiology Department.<br />

The Trust and Barts and<br />

The London School of<br />

Medicine and Dentistry, are<br />

leading the country with<br />

<strong>Newham</strong> Doc Route. It is<br />

aimed at <strong>Newham</strong><br />

residents who are<br />

interested in a career in<br />

Medicine, but who are<br />

unlikely to meet the<br />

current educational<br />

requirements of many<br />

Medical Schools as a<br />

condition of entry, due to<br />

social, educational and<br />

other pressures.<br />

Students, who have a<br />

clinical mentor at the Trust,<br />

complete placements in<br />

Theatres, Radiology,<br />

Outpatients, Pathology,<br />

and on a Medical ward,<br />

participate in Problembased<br />

Learning, and<br />

complete written<br />

assignments. The Learning<br />

and Development Team<br />

lead and manage the<br />

scheme and co-ordinate<br />

the placements, as well as<br />

nurture and support<br />

the students.<br />

Doctor Amreen Shokat,<br />

was one of the two debut<br />

<strong>Newham</strong> Doc students and<br />

now works at the Trust. She<br />

was determined to return<br />

after her graduation from<br />

Medical School, to put<br />

something back into the<br />

community in which she<br />

lives, and into the Trust<br />

which helped her achieve<br />

her dream. Dr Shokat said:<br />

“The scheme’s made me a<br />

very confident and<br />

competent Doctor. It really<br />

motivated me to be a very<br />

enthusiastic Doctor in all<br />

aspects of care.” <strong>Newham</strong><br />

Doc also put her “one step<br />

ahead at Medical School.”<br />

Dr Shokat added “<strong>Newham</strong><br />

Doc is very unique and a<br />

great way of getting an<br />

insight into Medicine and<br />

the health care profession.”<br />

Denise Wireko just<br />

completed <strong>Newham</strong> Doc.<br />

She said: “I’ve observed<br />

things that fourth year<br />

Medical students haven’t<br />

seen and I feel privileged.<br />

I’ve been into Theatre and<br />

observed a hysterectomy<br />

and a mastectomy, and I’ve<br />

sat in on a Doctor telling a<br />

patient they had cancer.”<br />

The scheme’s made me a very<br />

confident and competent Doctor. It really<br />

motivated me to be a very enthusiastic<br />

Doctor in all aspects of care.<br />

Benedicta Sarfo-Adu,<br />

former <strong>Newham</strong> Doc<br />

student, has just finished<br />

her first year at Medical<br />

School. She said: “My<br />

classmates wondered how I<br />

‘‘<br />

Examiners from across the UK - and one<br />

from the Sudan - came to the Trust for<br />

our debut hosting of the Practical<br />

Assessment of Clinical Examination Skills<br />

(PACES) for Doctors.<br />

The Membership of the Royal College<br />

of Physicians of the UK Part 2 Clinical<br />

PACES Examinations was held in Health<br />

Central, on Saturday 19 June and Sunday<br />

20 June. Actual patients, along with<br />

medical actors, were drafted in to<br />

simulate real clinics in action.<br />

Thirty candidates from around the<br />

country - and the world - were examined<br />

over the two days by a team from the<br />

Trust, and eight others, including a<br />

Doctor from the Sudan in Africa. The<br />

Trust Team were Dr Mike Gill, Medical<br />

Director; Dr Sara Lightowlers, Clinical<br />

know all that I do. The<br />

other students don’t have<br />

the same knowledge, they<br />

haven’t been to hospitals.”<br />

Graeme Jolly, Director of<br />

Workforce and Governance<br />

at NUHT, said: “<strong>Newham</strong><br />

Doc is a truly<br />

innovative<br />

scheme. It<br />

reflects our<br />

passionate<br />

commitment to<br />

work to reduce<br />

both health and<br />

social inequalities<br />

and provide<br />

imaginative routes of<br />

access to careers in the<br />

NHS. We are extremely<br />

proud of our <strong>Newham</strong> Doc<br />

students and hope many<br />

more of them will join the<br />

Front row, L-R: Dr Cathy<br />

Baker, Michaela Morris,<br />

Interim Chief Executive of<br />

<strong>Newham</strong> <strong>University</strong><br />

<strong>Hospital</strong> NHS Trust, and<br />

Sandra Mullinder, Learning<br />

and Development<br />

Manager, with past and<br />

present <strong>Newham</strong> Doc<br />

students.<br />

workforce as Doctors in the<br />

future.”<br />

Dr Cathy Baker, Senior<br />

Tutor for Admissions –<br />

Head of Graduate Entrants’<br />

Programme (Barts and The<br />

London School of Medicine<br />

and Dentistry) said: “I think<br />

the scheme is wonderful.<br />

It’s a feather in Barts and<br />

the London’s hat. I’m very<br />

proud of the whole<br />

programme and of the<br />

students, and I enjoy<br />

working with them.”<br />

Doctors from around the world<br />

attend our Trust for Medical Training<br />

Director Medicine and Emergency Care;<br />

Professor Susan Gelding, Consultant; and<br />

Dr Kula Ranjan, Consultant.<br />

The candidates were examined on<br />

medical skills including respiratory,<br />

abdominal and cardiovascular, as well as<br />

their skills in history-taking and<br />

communicating with patients.<br />

The event was organised by Dr Sara<br />

Lightowlers; Sharon Harman, Education<br />

Centre Co-ordinator; and Drs Andrew<br />

Rochford and Carlo Prina. The Trust<br />

hopes that PACES exams will be held<br />

here once a year in the future.<br />

Sharon said: “The event really went<br />

well and received very good feedback,<br />

particularly from the external examiners.<br />

It was hard work organising it, but very<br />

well worth it.”<br />

2 <strong>Link</strong><strong>Up</strong> <strong>Link</strong><strong>Up</strong> 3


<strong>Aug</strong>ust - <strong>Sept</strong>ember 2010 <strong>Aug</strong>ust - <strong>Sept</strong>ember 2010<br />

News The <strong>Hospital</strong><br />

The Butterfly Room<br />

The transformation of facilities for grieving parents<br />

BEFORE AFTER<br />

The Trust’s<br />

Bereavement Room<br />

for grieving women<br />

and families who have lost<br />

a baby soon after birth or<br />

during pregnancy, has been<br />

transformed, thanks to a<br />

team of devoted workers<br />

and helpers.<br />

Now named The<br />

Butterfly Room, it has had a<br />

revamp and been made<br />

brighter and more homely<br />

and comforting, thanks to<br />

the dedication and<br />

teamwork of Angela<br />

Laughton, Bereavement<br />

Specialist Midwife; Jackie<br />

The Trust is celebrating being named as<br />

London’s runner-up in the Diversity in<br />

Action - Large Employer category, in the<br />

London Regional Jobcentre Plus Awards<br />

2010, for helping local unemployed<br />

people return to work.<br />

Earn as You Learn and Work Trials<br />

schemes have been run and managed at<br />

the Trust by its Learning and<br />

Development Team, who work in<br />

partnership with Jobcentre Plus.<br />

More than 60 people were employed<br />

through Earn as You Learn. Ten<br />

applicants have so far come through the<br />

Work Trials scheme.<br />

One of the Trust’s biggest successes<br />

has been Leena Shanawas, who<br />

originally joined through the Earn as You<br />

Learn Scheme. After a very successful<br />

placement, Leena became a Training<br />

Administrator in the Learning and<br />

Development Team. Leena later followed<br />

O’Sullivan, Voluntary<br />

Services Manager; Trust<br />

Volunteers, the Estates Team<br />

and other supporters<br />

determined to do what they<br />

could for such a worthwhile<br />

cause. They worked<br />

together to ‘freshen up’ the<br />

room on a budget to make<br />

the stay of a grieving patient<br />

more pleasant.<br />

The walls were re-painted<br />

a lighter, more neutral<br />

colour by the Estates Team,<br />

after Angela requested<br />

their help to soften the<br />

impact of the previous<br />

purple walls. A small dark<br />

sofa was removed to open<br />

up the area and allow more<br />

space, and a broken<br />

bedside cabinet fixed. New<br />

light coloured curtains were<br />

put into the room, along<br />

with matching bedding and<br />

bedside lamps. It has a new<br />

quilt, new pillows, a soft<br />

fleecy throw and new<br />

cushions for the armchair.<br />

Angela explained: “One<br />

of my main priorities since I<br />

started in post in January<br />

was to improve existing<br />

her passion for finance and is now an<br />

Accounts Assistant – and has progressed<br />

up to a pay band two levels higher than<br />

she originally started on.<br />

Leena said: “The scheme was very<br />

helpful to me. I was out of work for<br />

seven years and I found it difficult to get<br />

back into employment. I had looked for<br />

a job for about a year and had lost my<br />

confidence. Everyone here has been so<br />

helpful and supportive. I’ve been at the<br />

Trust for two years now and I’m really<br />

happy.”<br />

Graeme Jolly, Director of<br />

Workforce and Governance,<br />

said: “The diversity of our<br />

workforce is one of our<br />

greatest strengths. There<br />

are more than 120<br />

languages spoken here<br />

and our services are<br />

regularly delivered in 40<br />

(L-R): Angela Laughton,<br />

Jackie O’ Sullivan,<br />

Rita Randall,<br />

and Volunteer<br />

Jean Turpin<br />

facilities for our bereaved<br />

families whilst we wait for<br />

our Bereavement Suite to<br />

be built as part of the<br />

Maternity new build. Not<br />

wanting to spend lots of<br />

money on a room which<br />

will be turned into<br />

something else in the very<br />

near future, I had to think a<br />

little bit creatively.”<br />

Angela sought advice<br />

from the Trust’s Head of<br />

Chaplaincy and<br />

Bereavement Services,<br />

Yunus Dudhwala; and help<br />

Trust hailed for helping local unemployed people return to work<br />

languages. We are really proud of those<br />

local people who we were able to help<br />

gain employment with us and who are<br />

now highly valued members of our<br />

workforce and making a real difference.<br />

We are proud too of our partnership<br />

with Jobcentre Plus, and of course, of<br />

the Trust being named runner-up of such<br />

an important award. We will continue to<br />

work with local communities and our<br />

partners to continually develop<br />

in relation to equality and<br />

diversity.”<br />

from Jackie O’Sullivan and<br />

her Team, who sourced<br />

much of the new items in<br />

the room. Volunteer, Betty<br />

Delahay, also sold her<br />

handmade baby knitwear<br />

to help fundraise too.<br />

Company Canvas 101<br />

donated the canvas<br />

displayed in the room too.<br />

It features a painting of<br />

butterflies flying amongst<br />

flowers and a poem named<br />

A Butterfly Lights Beside<br />

Us, by an unknown author.<br />

It reads:<br />

‘A butterfly lights beside us,<br />

like a sunbeam…<br />

and for a brief moment its<br />

glory<br />

and beauty belong to our<br />

world…<br />

but then it flies on again,<br />

and although<br />

we wish it could have stayed,<br />

we are so thankful to have<br />

seen it at all.’<br />

Angela added: “This<br />

didn’t have to cost a lot of<br />

money to make a big<br />

difference. The old room<br />

was depressing and it<br />

looked smaller. Now, even<br />

some of the textures are<br />

soft and comforting. The<br />

feedback I’ve already<br />

received about The<br />

Butterfly Room has been<br />

amazing. It’s important that<br />

the patients do feel that we<br />

do care enough to make<br />

the best of a tragic<br />

situation. I think before the<br />

room looked as if it was<br />

just an afterthought. I just<br />

cannot thank Jackie and<br />

the Volunteers enough. We<br />

are so grateful.”<br />

Jackie said: “Angela<br />

approached me and said<br />

she would like a more<br />

relaxing room for the<br />

Bereavement Suite. The<br />

Volunteers happily took on<br />

the project and I hope<br />

everyone is very pleased<br />

with the results.”<br />

Volunteer and motherof-seven<br />

Rita Randall,<br />

said: “The Butterfly<br />

Room is not like a<br />

hospital room, it’s<br />

much more<br />

homely. We were<br />

happy to help in<br />

any way we could<br />

as it’s such a<br />

worthwhile cause.”<br />

Community united<br />

to commemorate<br />

fifth anniversary of<br />

London bombings<br />

The Rt Hon Stephen<br />

Timms, MP for East<br />

Ham, lighting a<br />

candle. Inset: Nivetha<br />

Sivanantharajah<br />

performed a<br />

vena solo<br />

The local community<br />

united at <strong>Newham</strong><br />

<strong>University</strong> <strong>Hospital</strong><br />

NHS Trust (NUHT) on 7 July<br />

at an event to<br />

commemorate the fifth<br />

anniversary of the London<br />

bombings.<br />

Community and faith<br />

leaders from across the<br />

borough, representatives<br />

of the emergency services<br />

and the <strong>Hospital</strong> Trust,<br />

schoolchildren, Volunteers,<br />

hospital patients and staff<br />

and local residents, came<br />

together with a shared<br />

goal of promoting peace,<br />

understanding and cohesion,<br />

at the memorial event.<br />

It was hosted by the<br />

<strong>Hospital</strong> Trust on behalf of<br />

Bridge Builders in Unity, a<br />

small <strong>Newham</strong>-based<br />

organisation committed to<br />

promoting peace and<br />

understanding within, and<br />

between, communities.<br />

Candles were lit by many<br />

of those attending. A<br />

reading and prayers were<br />

given by Yunus Dudwala,<br />

the Trust’s Head of<br />

Chaplaincy and Bereavement<br />

Services; and Russell<br />

Ogston, NUHT Chaplain.<br />

Music was provided by<br />

Yunus Dudwala, Head of<br />

Chaplaincy and Bereavement<br />

Services at NUHT, lighting a<br />

candle<br />

children from Langdon<br />

Secondary School, the choir<br />

from Nelson Primary<br />

School, along with Nivetha<br />

Sivanantharajah, from<br />

Bridge Builders in Unity, who<br />

performed a vena solo.<br />

Members of the Nelson School Choir performing<br />

From their varying<br />

backgrounds of faith and<br />

culture, the young people<br />

in attendance - including<br />

those from Bridge Builders<br />

in Unity – encouraged<br />

tolerance and<br />

understanding in working<br />

towards a common future.<br />

Young members of Bridge<br />

Builders in Unity also<br />

described a gardening<br />

programme they ran in<br />

conjunction with the<br />

hospital for the benefit<br />

of patients and staff.<br />

Mark Ogden<br />

Meade, Chief<br />

Operating Officer at<br />

NUHT, said: “We<br />

here at <strong>Newham</strong><br />

<strong>University</strong> <strong>Hospital</strong><br />

NHS Trust support<br />

today’s event from<br />

several different<br />

perspectives – including<br />

bringing people together,<br />

and celebrating difference<br />

and our common values.<br />

“We remember too<br />

today, all those who lost<br />

their lives in the 7/7<br />

bombings in 2005.<br />

Undoubtedly, what we<br />

know flowed from the<br />

appalling events and<br />

devastation of that day<br />

was a genuine opportunity<br />

to celebrate our cohesion<br />

as a community - members<br />

of our community pulling<br />

together to offer love,<br />

care and support to<br />

others. Diversity didn’t<br />

divide us that day, it<br />

brought us closer<br />

together.”<br />

The Rt Hon Stephen<br />

Timms, MP for East Ham,<br />

said: “I applaud Bridge<br />

Builders in Unity for<br />

organising this<br />

commemoration, and for<br />

giving bright, communityminded<br />

young people<br />

channels for serving our<br />

diverse community. Their<br />

work is an inspiration,<br />

building confidence for a<br />

peaceful future.”<br />

Membership and Engagement<br />

Focus groups<br />

Get involved - Have your say<br />

We would like to say a big thank you to all staff who<br />

participated, facilitated and supported the Staff Focus<br />

groups. The work could not have taken place without<br />

your much valued feedback and support. A total of 16<br />

focus groups were held with staff and public groups on<br />

six themes: Service Rating, Public Image, Stakeholder<br />

Engagement, Patient Satisfaction, Outpatient Services<br />

and Staff Satisfaction<br />

There was a positive uptake of focus groups by both,<br />

public and staff groups. They felt that the Trust had<br />

taken proactive steps to seek their views to improve the<br />

services and patient/staff experience.<br />

Staff commented that providing good quality care is<br />

very important to them. It gives them job satisfaction, by<br />

“helping to make a positive difference to patients’ lives”.<br />

The Staff and Public Focus Groups report is available on<br />

the Membership and Engagement Pages on the Trust<br />

Intranet.<br />

Working with the community<br />

The Membership and Engagement Team continues to<br />

work with the public and community organisations. The<br />

Team met with homeless groups to look at ways of<br />

working together to improve access to the Trust’s services.<br />

Community events<br />

The Trust supported the Selwyn School event which was<br />

organised jointly by the local council and the school. The<br />

Trust raised awareness of its services, forthcoming<br />

Summer event in <strong>Aug</strong>ust, membership recruitment, and<br />

Trust updates such as achieving all national targets for<br />

2009/2010.<br />

Forthcoming community event:<br />

Summer Event - East Ham, 4 <strong>Sept</strong>ember 2010<br />

To raise awareness of your services at the above or other<br />

community events, contact Savita Bhudia, Membership<br />

and Engagement Manager.<br />

NUHT Patient Public Engagement Network (PPEN)<br />

Nutrition and Food, and Patient Environment Action<br />

Team (PEAT)<br />

In May, Patient and Public Representatives attended the<br />

Patients First Steering Group’s Open meeting. There was<br />

a presentation on patient public engagement work in<br />

Nutrition and Food, and PEAT, followed by open<br />

discussion. Representatives commented that they have<br />

seen improvements in the Trust during the last few<br />

years. The presentation is available on the Membership<br />

and Engagement pages on the Trust Intranet.<br />

Patient and Public representatives of Nutrition and Food<br />

and PEAT teams attended a food tasting session as well<br />

as a Nutrition and Food group meeting in June.<br />

Stroke Services<br />

Work is in progress to launch a patient and public<br />

engagement event for the Stroke Services Reference<br />

Group on 21 <strong>Sept</strong>ember 2010.<br />

To work with Patient and<br />

Public Representatives in your<br />

area, contact Savita.<br />

4 <strong>Link</strong><strong>Up</strong> <strong>Link</strong><strong>Up</strong> 5


<strong>Aug</strong>ust - <strong>Sept</strong>ember 2010 <strong>Aug</strong>ust - <strong>Sept</strong>ember 2010<br />

A day in the life of<br />

Q Starter for ten…tell me a bit about you?<br />

A I trained as an Enrolled Nurse in Queen<br />

Alexandra’s Royal Army Nursing Corp<br />

(QARANC). I commenced my training at<br />

the Military <strong>Hospital</strong> in Colchester then<br />

on to the Military <strong>Hospital</strong> in Woolwich. I<br />

then did my placement for Care of the<br />

Elderly Nursing at the Chelsea Pensioner<br />

<strong>Hospital</strong> where I had the best time of my<br />

life! Then it was on to Munster in<br />

Germany where I completed my training.<br />

I joined <strong>Newham</strong> Healthcare Trust at the<br />

end of 1980 and have been here since.<br />

Q Describe the role of a Ward Sister in a<br />

busy, vibrant and diverse London NHS<br />

Trust?<br />

A My day at work starts around 07:00am. I<br />

speak to the Night Nurses and have a<br />

quick look at my emails. At 07:30am, we<br />

have a handover from the Night Nurses.<br />

After that it is breakfast time and on to<br />

the medicine rounds etc. I work<br />

alongside the Nurses, which allows me to<br />

assess the patients, get to know them<br />

and look at the workload. We have a<br />

high turnover of patients. Beckton Ward<br />

has several specialities, so the working<br />

day is never dull. Ensuring quality of care<br />

and safety of patients and staff alike is<br />

my main priority. Time just goes in a flash<br />

and suddenly it is way past home time<br />

and there are still management things to<br />

do!<br />

Q What is the biggest challenge you have<br />

faced in your time as a Nurse?<br />

A Managing Stratford Ward, which was a<br />

winter pressure ward and which<br />

employed mostly Bank Nurses, some<br />

of whom I knew and others who were<br />

complete strangers. My main concern was<br />

to make the ward safe for patients and<br />

staff alike, along with providing quality<br />

of care. The plus side is I now know most<br />

of the Nurses in the <strong>Hospital</strong>, as they have<br />

worked some bank shifts there.<br />

Q What makes Paras Baldock get of bed in<br />

the morning?<br />

A Two alarm clocks!<br />

Q If you could make three changes within<br />

your Department with no limitations,<br />

what would you do and why?<br />

A Layout of the ward - I wish it was a bit<br />

bigger.<br />

A sink in the Staff Room as there isn’t<br />

one in there.<br />

A Volunteer to talk to the patients.<br />

Q If you could invite five people to dinner<br />

with you, who would you invite and<br />

why?<br />

Our Yunus meets royalty<br />

The Trust’s Yunus<br />

Dudhwala (right),<br />

Head of Chaplaincy<br />

and Bereavement Services,<br />

met Sophie, Countess of<br />

Wessex, during a royal visit<br />

to Richard House Children’s<br />

Hospice.<br />

The Countess toured the<br />

Beckton Hospice - and the<br />

first in London for children<br />

- in June, to celebrate its<br />

tenth anniversary. The royal<br />

guest met children and<br />

families who have<br />

benefited from the<br />

Hospice’s services, staff who<br />

work there, was shown the<br />

specialist facilities and<br />

experienced some of the<br />

play activities.<br />

Imam Yunus, who<br />

Paras Baldock Ward Sister and Nurse of the Year 2010<br />

provides chaplaincy support<br />

to Richard House, and<br />

Reverend Chris Hanson, the<br />

local parish priest, were<br />

both introduced to the<br />

Countess.<br />

Yunus said: “The<br />

Countess took great<br />

interest in the work of the<br />

Chaplains in the provision<br />

of spiritual and religious<br />

A Ronnie Corbett because he is<br />

entertaining and I adore his humour. This<br />

would certainly liven up the dinner party.<br />

Antonia Fraser because I enjoy reading her<br />

historical biographies and want to know how<br />

much of her work is done by her researchers.<br />

Florence Nightingale to discuss how<br />

Nursing has progressed from her day<br />

to the present and how the essence of<br />

Nursing has not changed.<br />

Joyce Smith my vicar and my friend for the<br />

tireless work she does for her parishioners<br />

and those in need.<br />

Desmond Tutu for his humour and attitude<br />

to life.<br />

Q How does Paras Baldock like to spend<br />

her free time?<br />

A Catching up with family and friends<br />

either on the telephone or entertaining.<br />

Reading and bird watching.<br />

Q What is your favourite holiday location<br />

and why?<br />

A San Francisco. I have been there a few<br />

times and think it is one of the most<br />

beautiful places I have ever been to. It<br />

has such a diverse and vibrant society<br />

and I feel at home there.<br />

Q Describe a perfect day for you?<br />

A Not being woken up by the alarm clock<br />

for once !! Meeting up with family and<br />

friends and spending time chatting,<br />

cooking, eating and just chilling out.<br />

Q So, what do the next five years hold in<br />

store for Paras Baldock?<br />

A I hope to keep developing myself as a<br />

Manager and a person and make a<br />

difference to those around me.<br />

care to children and<br />

families. She spoke with<br />

both faith leaders for<br />

around five to ten minutes,<br />

listening and commenting<br />

on the importance of<br />

chaplaincy in a place<br />

like Richard House<br />

and the<br />

tremendous value<br />

this kind of<br />

support brings to a<br />

hospice. She was<br />

also very pleased to<br />

see the two faiths<br />

working together and<br />

remarked on the<br />

similarities of the faiths.”<br />

People<br />

Elderly patients are<br />

World Cup winners<br />

When World Cup<br />

fever gripped the<br />

nation, the goal of<br />

raising funds to help the<br />

Trust’s elderly patients also<br />

scored, thanks to the<br />

generosity of staff and<br />

supporters.<br />

Signed football<br />

memorabilia was among that<br />

up for grabs in the World Cup<br />

Raffle which raised £421<br />

towards a new television and<br />

stand for the Trust’s Elderly<br />

Care Ward. A generous<br />

donation of £380 was also<br />

made by a relative of a patient<br />

from the Ward.<br />

A signed West Ham United<br />

football was won by Erica<br />

Dyer, a signed and framed<br />

Mary Pierre-Marquis being<br />

presented with her signed<br />

Arsenal photo, by Michael<br />

Leachman. Bipin<br />

Kieva Noble Staff Nurse<br />

Rose Mary Madueke Radiographer<br />

Binu George Patient Admin<br />

Support Clerk<br />

Henrietta Shields PA / Business<br />

Co-ordinator Site Development<br />

Rosamma Davis TB Nurse<br />

Rima Pranarauskiene Healthcare<br />

Assistant<br />

Oluwatosin Olumoroti Healthcare<br />

Assistant<br />

Teresita Anora Healthcare Assistant<br />

Ana Lopes Staff Nurse<br />

Joanne Grant Medical Secretary<br />

Cynthia Adena Senior Staff Nurse<br />

Bulbul Ali Senior Staff Nurse<br />

Maame Insaidoo Staff Midwife<br />

Arsenal<br />

photograph<br />

went to<br />

Mary<br />

Pierre-<br />

Marquis,<br />

and Kenny<br />

Ogunsola<br />

won a<br />

frame of<br />

signed<br />

photographs<br />

from members of the<br />

EastEnders cast. A bottle of<br />

champagne went to Laurence<br />

Maxim. Other prizes included<br />

teddies and bath sets.<br />

The idea for the Raffle<br />

came from Michael<br />

Leachman, Recruitment<br />

Relationship Manager, and<br />

Kenny Ogunsola receiving<br />

his EastEnders prize, from<br />

Mustafa Kafur.<br />

A very warm WELCOME to<br />

Linda Uku Staff Midwife<br />

Funke Ekundayo Staff Nurse<br />

Kamal Sehmbey Infection Control<br />

Zanna Degtjarova Healthcare<br />

Assistant<br />

Mary Dwase Staff Midwife<br />

Lisa Deverrick Employee Relations<br />

Assistant<br />

Anisa Hassan Admin Assistant<br />

Bernadette Mangwende Staff<br />

Midwife<br />

Mary Emilia Arum Staff Midwife<br />

Charles Sage Multi-skilled<br />

Maintenance Technician<br />

Priya Kuthalayathu Senior<br />

Anaesthetic Practitioner<br />

Martin Phillips Chief Pharmacist /<br />

Mustafa Kafur, Recruitment<br />

Officer, along with Daniel<br />

George, Operations Manger<br />

from ISS. They then worked<br />

together to organise the<br />

fundraiser and sell tickets.<br />

Michael said: “We wanted<br />

the Trust to benefit in some<br />

way from the World Cup and<br />

I contacted various<br />

departments to find out if<br />

there was<br />

anything<br />

they needed<br />

that we<br />

could raise<br />

funds for.<br />

We were<br />

told about<br />

the<br />

television<br />

that was<br />

wanted for<br />

patients in<br />

the Elderly<br />

Care Ward,<br />

and we<br />

wanted to<br />

do all we<br />

could to help such a<br />

worthwhile cause.”<br />

The Trust would like to<br />

thank West Ham United and<br />

Arsenal football clubs, the<br />

BBC, and Graeme Jolly,<br />

Director of Workforce and<br />

Governance, for their kind<br />

prize donations.<br />

rewarded<br />

for excellence<br />

Star achiever Bipin Prabhu was honoured when he<br />

became the Trust’s debut recipient of a distinction in<br />

the Accredited Clinical Coding (ACC) examinations.<br />

Around just 30 people nationally achieve this.<br />

Bipin was awarded a Certificate of Excellence and a<br />

cheque for £100 from leading provider of healthcare<br />

intelligence and quality improvement services, CHKS.<br />

Clinical Coders work to ensure the Trust gets<br />

appropriate payment for all of the care provided. They<br />

read through every set of medical notes for patients who<br />

have stayed in hospital, to find out what the patient’s<br />

symptoms are, their diagnosis, treatment or reason for<br />

seeking medical attention. This information is then coded<br />

onto a database.<br />

Bipin said: “It feels great to be recognised by the Trust<br />

and it further motivates me to excel. I would like to thank<br />

my Team for their continued support, and my Manager<br />

for the time I got off to study, and for putting in place a<br />

structured training programme that helped me achieve<br />

the qualification.”<br />

Andrew Clark, Business Manager at CHKS, said: “We are<br />

so proud to sponsor the ACC awards where we really<br />

recognise the hard work and determination that the<br />

Coders who achieve the distinction, put into their exam.”<br />

Ian O’Connor, Director of Finance and Investment at the<br />

Trust, said: “We are delighted at Bipin’s success, which is a<br />

real achievement. The work of our Clinical Coders is so<br />

important and we expect Bipin to be the first of many to<br />

achieve this accolade.”<br />

AD for Clinical Support<br />

Amara Collins Oke Professional<br />

Development Nurse<br />

Chinyere Obogwu Healthcare<br />

Assistant<br />

Varkey Thuruthiyil Varkey<br />

Healthcare Assistant<br />

Yollande Momeni Staff Nurse<br />

George Kaniyamkandathi Staff<br />

Nurse<br />

Margaret Prendergast Materials<br />

Management Officer<br />

Bindhu Santhosh Staff Nurse<br />

Sherwan Ahmed Car Park / Security<br />

Officer<br />

James Stringer Grounds Person<br />

Earl Martin Radiographer<br />

Thomas Hill Fire Safety Manager<br />

Inderjeet Kaur Consultant Midwife<br />

– Public Health<br />

Nicole Joseph-Bernard Early<br />

Childhood Services Manager<br />

Sarah Shabi Healthcare Assistant<br />

Ruth Fegan Maternity Direct<br />

Midwife<br />

Louise Lombard PA<br />

Yetunde Akinnuoye Practice<br />

Development Midwife<br />

Marina Dzienian Staff Midwife<br />

Mary Emila Arum Staff Midwife<br />

Noemia Ulisses Staff Midwife<br />

Cecilia Maria Carvalho Silva Staff<br />

Midwife<br />

Marielle Bouqueau Staff Midwife<br />

6 <strong>Link</strong><strong>Up</strong> <strong>Link</strong><strong>Up</strong> 7


<strong>Aug</strong>ust - <strong>Sept</strong>ember 2010<br />

Thats all folks. . .<br />

Coffee Break<br />

Try to find these names of wards<br />

at <strong>Newham</strong> <strong>University</strong> <strong>Hospital</strong><br />

NHS Trust in this wordsearch.<br />

beckton<br />

eastham<br />

clove<br />

elm<br />

forest<br />

heather<br />

jasmin<br />

larch<br />

maple<br />

8 <strong>Link</strong><strong>Up</strong><br />

oak<br />

plashet<br />

rainbow<br />

silvertown<br />

tayberry<br />

thistle<br />

westham<br />

F G L N N H W O X S R O Q Z Q C T E A B<br />

E S T M N B A A A L H A Y Q Z D V T F E<br />

C O I W S L O Z I V U E X U A N I Y N C<br />

P W B L F M H U I O S X Z T E Q B X E K<br />

I W G S V K D T O V H L U E B O O J C T<br />

Y Y O I W E A U E Y I G O G T D J Q H O<br />

O R H B M I R F J B R R E V O L C Y N N<br />

K B R F N V A T O S N P Z M M Q E C W H<br />

T S Q E G I J H O R Z S R L A T N H C I<br />

H B I R B A A S V W E T H E P S Z Y N T<br />

M C A A S Y N R A M N S V U L C U L M H<br />

N O R M Z H A U X J I U T A E N Q Q Q U<br />

W W I A K R I T J W Z U V L N Y M F V Z<br />

Y N A E L Q S H V S X L U Z I P A O M D<br />

U W E L T S I H T A C P C N R A H L O G<br />

X Q E A S T H A M R E H T A E H T W D N<br />

Z K B O Z J X S K K U C K T V G S K H E<br />

L C B O B C D O P L A S H E T K E C L N<br />

P N I N J M R D J D Q O V A K Q W B F L<br />

U J F J E J F A W J P N N I M F R A H F<br />

United to combat elder abuse<br />

World Elder Abuse<br />

Awareness Day<br />

was marked at the<br />

Trust on Tuesday 15 June.<br />

Cllr Joy Laguda, <strong>Newham</strong><br />

Council’s Executive<br />

Member for Older People<br />

and Adults, launched the<br />

event. A Trust<br />

team staged an<br />

Information Stand<br />

throughout the Day. There<br />

was also a leaflet handout<br />

to all adult wards and visits<br />

to the Trust’s Nostalgia<br />

Room.<br />

The sale of purple<br />

ribbons raised £103.67<br />

WIN<br />

A lucky staff member can win a selection<br />

of giftcards - £10 to spend in Boots,<br />

£10 for HMV, and £10 to spend in WHSmith.<br />

Question: What is the new name of the Trust’s refurbished<br />

Bereavement Room for women and families who have<br />

lost a baby?<br />

The competition is open to staff members only. Please email<br />

your answer to comms@newhamhealth.nhs.uk<br />

The winners will be drawn at random and winners will be<br />

notified directly. The closing date is Monday 11 October.<br />

Congratulations Gill Scott, who won a meal for<br />

two up to the value of £30,<br />

at Pizza Express, Stratford.<br />

Cllr Joy Laguda joined Trust<br />

staff and volunteers to mark<br />

World Elder Abuse Awareness<br />

Day.<br />

for the Action on Elder<br />

Abuse charity, which works<br />

to protect, and prevent the<br />

abuse of, vulnerable older<br />

adults. Its work is<br />

fundamental to challenging<br />

elder abuse in the UK.<br />

Mark Gilbey, the Trust’s<br />

Lead for Safeguarding<br />

Adults, said: “Bringing<br />

Cllr Joy Laguda being shown<br />

around the Trust’s Nostalgia<br />

Room by Jackie O’Sullivan,<br />

Voluntary Services Manager.<br />

greater recognition of the<br />

mistreatment, abuse and<br />

suffering that some older<br />

UPCOMING<br />

EvENTS<br />

n 4 <strong>Sept</strong>ember<br />

Summer Festival, Patient<br />

Public Engagement<br />

NUHT Stall. Event open<br />

to public<br />

n 21 <strong>Sept</strong>ember<br />

<strong>Newham</strong> Stroke Event,<br />

10:00am to 15:00pm,<br />

West Ham United<br />

Hotel, West Ham<br />

United FC, <strong>Up</strong>ton Park<br />

n 6 October<br />

Trust Board Meeting,<br />

14:00pm to 16:00pm,<br />

Lecture Theatre,<br />

Education Centre<br />

n 15 October<br />

Chief Executive Open<br />

Session, Lecture<br />

Theatre, Education<br />

Centre, 11:00am to<br />

12.00 noon<br />

people endure, and the<br />

need for appropriate<br />

action, is so important. Our<br />

team of staff and<br />

Volunteers worked really<br />

hard and raised a great<br />

deal of awareness in what<br />

was a very successful event.<br />

We know the money we<br />

raised will be put to very<br />

good use, and we now<br />

hope to mark World Elder<br />

Abuse Awareness Day at<br />

this Trust every<br />

year.”<br />

Cllr Joy<br />

Laguda said:<br />

“I’m<br />

delighted to<br />

be able to<br />

support such<br />

an important<br />

event. Abuse<br />

of older<br />

people – in all<br />

its forms –<br />

must stop, and raising<br />

awareness of it plays a big<br />

part in ending the<br />

suffering. Elders should be<br />

protected and respected<br />

and by working together,<br />

we can all make a<br />

difference.”

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