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THE<br />

WORLD<br />

OF DELLNER<br />

www.<strong>dellner</strong>.com


WELCOME<br />

TO THE WORLD<br />

OF DELLNER<br />

Dellner Couplers AB<br />

Sweden<br />

Dellner’s mission is to provide Train Connection<br />

Systems with innovative concepts and excellent<br />

global After Sales service to make travel safer and<br />

more reliable.<br />

During recent months, the managerial reorganization<br />

of our New Sales and After Sales<br />

business units has enabled Dellner to provide<br />

improved solutions in all areas of service, products<br />

and processes. This means we are now able to<br />

meet the market requirements for maintenance<br />

and overhaul support for the full 30 years<br />

operational life expectancy.<br />

Many of our customers confirm that our<br />

technical concepts enhance performance and are<br />

commercially advantageous thanks to our global<br />

production and assembly workshops fulfiling<br />

their local requirements. For operators it is also<br />

a substantial advantage to have local support<br />

and an available supply of spare parts as well a<br />

reliable team to fulfil future service requirements.<br />

In 2014 we launched the SGX gangway offering<br />

interior panels, an initial overhaul period after<br />

15 years, very advanced operational features and<br />

unmatched passenger comfort.<br />

Many other improvements target the cost of<br />

ownership of the complete coupler system which<br />

makes our modules very competitive.<br />

There are specific highlights such as our<br />

-50 o C application in Russia, special light weight<br />

developments for North America and Monorails<br />

and also our new 1 Gbit data contact for inter-car<br />

communications and video surveillance.<br />

Spectacular steps are also taking place in Crash<br />

Energy Management. In cooperation with our<br />

sister company, Dellner Dampers, and other<br />

external suppliers we have improved many<br />

features of vehicle Crash Systems.<br />

All our activities, objectives, values and our success<br />

are defined by our customers and are driven by<br />

our motivation to offer them the highest level of<br />

support and innovation.<br />

By earning your trust and fulfilling your<br />

expectations, we will be able to grow and build<br />

a better tomorrow together.<br />

CEO & President<br />

David Pagels<br />

3


TABLE OF CONTENTS<br />

Message from the CEO<br />

Dellner Group<br />

History of Dellner<br />

Segmented Gangway ConneXion - SGX<br />

Dellner Products<br />

Automatic couplers<br />

High-speed data contacts (D-REX)<br />

Semi-permanent couplers<br />

Foldable Albert couplers<br />

Adapters<br />

Modular coupler concepts<br />

Hatches<br />

Gangways<br />

Train Protection Products<br />

Crash Energy Management (D-BOX)<br />

After Sales Services<br />

Certificates<br />

New Sales Projects<br />

Commuters<br />

Metro<br />

Light Rail Vehicles<br />

After Sales Projects<br />

Dellner Service Center<br />

Keep Together<br />

This is Sweden<br />

Swedish Innovations<br />

Contacts<br />

3<br />

6<br />

8<br />

10<br />

14<br />

15<br />

16<br />

16<br />

17<br />

17<br />

18<br />

19<br />

19<br />

20<br />

20<br />

24<br />

26<br />

28<br />

31<br />

34<br />

36<br />

38<br />

44<br />

46<br />

49<br />

51<br />

54<br />

5


DELLNER GROUP<br />

Dellner Components has its office in Falun, Sweden,<br />

and its production facility and head office are located<br />

in Gdynia, northern Poland. Dellner Components<br />

manufactures, develops and improves products and<br />

sub-systems for daily use in the train, offshore, marine,<br />

defence, steel and mining industries. The company<br />

has global material procurement with its own staff in<br />

Sweden, Poland and China.<br />

Additionally, Dellner Components is the supplier of<br />

sub-assembly materials and components for coupling<br />

systems to Dellner Train Connection Systems. In<br />

the supply chain, Dellner Components is located<br />

between vary basic raw materials and advanced high<br />

end sub-assemblies.<br />

Dellner Brakes is a company within the Dellner<br />

Group that develops, manufactures, markets and<br />

maintains brake solutions for industrial and marine<br />

applications. Over the last few years Dellner Brakes<br />

has grown significantly. The company’s brake<br />

systems are used within the offshore industry, the<br />

mining industry, the paper industry, in oil and energy<br />

production, for cranes, winches and a number<br />

of different industrial vehicles. Most customers<br />

are located in Scandinavia, the USA, Europe, Asia<br />

and Australia. When it comes to marine brake<br />

applications, Dellner Brakes is a world leader. The<br />

company’s products are fitted in large military ships,<br />

oil tankers, freight ships, ferries, luxury yachts, luxury<br />

liners such as The Queen Mary 2, and sailing ships<br />

such as the Gothenburg, a replica of an original ship<br />

launched in 1738.<br />

6<br />

Dellner is a Swedish company with more<br />

than 70 years of experience in the rail<br />

industry. The company serves all of the<br />

world’s leading train manufacturers and<br />

operators by providing durable, reliable<br />

and innovative products and services.<br />

Dellner offers full Train Connection Systems<br />

including couplers, gangways, hatches,<br />

dampers and crash management systems,<br />

complemented by superior After Sales care<br />

and support. Dellner’s headquarters are<br />

located in Sweden with a global network<br />

that includes subsidiaries, branches and<br />

agents in 13 countries all over the world.<br />

Established in 1948 as the Woodville Rubber<br />

Company Ltd. and part of the Dellner Group<br />

since 2009, Dellner Woodville continues to be<br />

at the forefront of polymer technology designing,<br />

manufacturing and delivering innovative flexible<br />

solutions for some of the world’s most challenging<br />

and demanding environments. The company<br />

extensively supplies custom-made polymer<br />

components to the oil and gas, power generation,<br />

defence, civil engineering and mass transit sectors.<br />

Moreover, Dellner Woodville supplies rubber<br />

elements to Dellner Train Connection Systems.<br />

It manufactures a range of life-saving materials<br />

for passenger vehicles that exceed the stringent<br />

requirements of fire safety performance. Dellner<br />

Woodville works with both natural and synthetic<br />

elastomers as well as a range of engineered<br />

textiles; this diversity allows them to achieve an<br />

optimum level of product cost and performance.<br />

The products dedicated to the rail industry are<br />

designed with safety in mind; they are formulated<br />

and tested to comply with the latest global<br />

standards in fire and toxic emission compliance.<br />

Dellner Dampers is a global supplier of innovative<br />

bogie, inter-car and yaw dampers to some of the<br />

world’s leading train manufacturers and operators.<br />

Dellner Dampers provides innovative damping<br />

solutions to the group’s own coupler business.<br />

Product development and testing are carried out<br />

in-house. The company’s dampers and buffers are<br />

used in ventures such as Stockholm’s new regional<br />

trains, Norway’s express and airport trains, the<br />

Oresund commuter train linking Malmo with<br />

Copenhagen and new city trams introduced in<br />

cities throughout Europe and in other parts of<br />

the world. The industrial arm of Dellner Dampers<br />

provides buffers and dampers for all kinds of crane<br />

and bridge applications. Dellner Dampers has stay<br />

cable dampers installed on more than 10 cablestayed<br />

bridges worldwide, including the world’s<br />

longest cable-stayed bridge, Russkiy Bridge, which<br />

is currently under construction in Vladivostok,<br />

Russia. Dellner Dampers are also found in the<br />

container spreaders produced by the world’s<br />

leading manufacturer, Cargotec.<br />

7


MISSION<br />

Dellner provides Train Connection Systems with innovative concepts and an excellent<br />

global After Sales service which makes travel safer, more reliable and profitable.<br />

VISION<br />

To become the preferred supplier for coupler and gangway systems.<br />

OUR COMPANY - OUR HISTORY<br />

The history of Dellner starts in 1941 when Mr. Jan<br />

Dellner established a small production facility in the<br />

north of Sweden where he started manufacturing<br />

automatic couplers exclusively for the Swedish<br />

market. Over the years we have grown to become<br />

a major global player within Train Connection<br />

Systems, serving customers all over the world.<br />

Dellner has always focused on innovative research<br />

and advanced design and by doing so we have<br />

introduced several global breakthroughs in the<br />

rail industry in the past half century. In 1984, we<br />

were the first manufacturer to launch the gas<br />

hydraulic damper in couplers. This was followed<br />

by the production of snow gaiters and front hatch<br />

mechanisms in the nineties. The last several years<br />

have seen new products successfully implemented<br />

in front to intermediate train systems. Throughout<br />

the history of Dellner, one of the biggest milestones<br />

was the acquisition of the Woodville factory which<br />

allowed use to produce gangways in house. With<br />

this acquisition Dellner became the world’s leading<br />

system integrator when it comes to the interface<br />

between rail cars and train front ends. We supply<br />

full Train Connection Systems and serve all major<br />

train manufacturers and operators worldwide.<br />

We have more than 500 employees located across<br />

the globe working at our factories and sales offices<br />

in 13 countries. Our top priority is to always offer<br />

our customers the right quality, excellent delivery<br />

accuracy, great flexibility and local presence.<br />

In addition we provide an excellent After Sales<br />

service for the majority of existing car types,<br />

regardless of make. Many large service operators<br />

in the After Sales market have chosen Dellner as<br />

their supplier.<br />

Technical milestones<br />

Design, manufacturing and sales<br />

of automatic couplers in Sweden<br />

First to introduce gas hydraulic<br />

dampers couplers<br />

Introduced retractable automatic<br />

coupler and semi-trailer joint<br />

Introduced the snow gaiter<br />

and the front hatch mechanism<br />

First to introduce multiplied<br />

deformation tubes<br />

First to introduce a high-speed data<br />

transmission system in automatic<br />

couplers<br />

WHAT WE ARE KNOWN FOR<br />

Acquisition of British gangway<br />

manufacturer Woodville<br />

• Securing the safety of passengers by offering reliable and quality products.<br />

• Providing cost savings through modular concepts.<br />

• Long experience in the railway industry.<br />

• Constant aspirations for innovations.<br />

• Professional support from the first phase of projects through to production, planning, delivery and servicing.<br />

• Extraordinary service support in the areas of maintenance, upgrades and overhauls.<br />

Launched new SGX gangway<br />

(Segmented Gangway ConneXion)<br />

8<br />

9


LET’S MEET IN<br />

DELLNER’S WORLD<br />

OF FUTURE TRAIN<br />

CONNECTIONS


In September 2014 Dellner launched the<br />

SGX (Segmented Gangway ConneXion) – a<br />

revolutionary Train Connection System which<br />

creates the greatest potential for both operators<br />

and producers. Together with their flat floors<br />

and panelled walls, the SGX gangways contribute<br />

to a unique passenger experience and maximum<br />

capacity. Very natural and controlled movement<br />

of the system results in an extended bellows life<br />

and reduced life cycle costs. The new gangway<br />

will definitely change the way of future travelling!<br />

Let’s meet SGX<br />

The purpose of a gangway is to provide a safe<br />

and comfortable passage between vehicles for<br />

the use of passengers and crew. This passage may<br />

also contribute to the available passenger space in<br />

Metros and similar vehicles.<br />

Desirable features are good aesthetics to<br />

complement the vehicle interior and exterior,<br />

low maintenance, long service life and ease of<br />

installation.<br />

Segmented Gangway ConneXion (SGX) was<br />

developed to meet existing needs and offer new<br />

functionality in a fundamentally new way.<br />

SGX bridges the space between the vehicle ends<br />

by dividing this space into segments, reducing<br />

the relative movement between each segment<br />

and thus offering a controlled and predictable<br />

passenger space.<br />

Old solution vs new solution<br />

Traditional gangways depend on the flexible bellows<br />

to fulfil two functions – create an environmental<br />

barrier and a force transmitting unit. Fulfilling two<br />

different functions means that they cannot be<br />

optimised for both.<br />

SGX separates these 2 functions. The bellows<br />

are entirely passive and are only required to be<br />

an environmental barrier. Force transmission is<br />

carried out by polymer springs in the gangway,<br />

positioned between segment hoops, creating a<br />

dynamic skeleton. Both the bellows and springs can<br />

now be fully optimised for their functions, offering<br />

better performance and a 15 year lifespan.<br />

Unlike traditional gangways, SGX moves in a<br />

completely predictable way. This allows for a better<br />

passenger experience inside the gangway and<br />

prevents problems such as the gangway impacting<br />

with the body end during large movements.<br />

The use of a dynamic skeleton to which the bellows<br />

and panels are attached means most maintenance<br />

and overhaul activities can be carried out on the<br />

vehicle without the need to remove the gangway,<br />

saving time and money.<br />

PATENT APPLIED FOR<br />

An excellent solution that<br />

will revolutionise the market<br />

SGX is a fully integrated module comprising outer<br />

bellows, vehicle mounting frames, tread plate,<br />

internal walls and ceiling. It can be connected to the<br />

vehicle using bolts or quick release latch system.<br />

The outer bellows are made from silicone rubber,<br />

providing a long lifespan, high fire resistance, high<br />

noise attenuation and low thermal conductivity.<br />

The inner walls can be either conventional bellows<br />

or a segmented panel system, offering a range of<br />

aesthetic possibilities for vehicle designers. The<br />

tread plate and ceiling are segmented to offer a very<br />

flat overall surface and small relative movements<br />

between segments for a safe, comfortable<br />

passenger experience.<br />

We listen carefully<br />

to our customers<br />

The customer will enjoy a more spacious gangway<br />

interior as well as a feeling of security due to the<br />

robust structural design of SGX. The SGX gangway<br />

movements are much more natural and intuitive<br />

than those of a conventional gangway, adding to the<br />

feeling of comfort and security.<br />

Due to the predictable movements of the SGX<br />

gangway and the dynamic skeleton structure,<br />

vehicle designers have new possibilities. It is now<br />

possible to easily integrate additional features into<br />

the gangway such as passenger barriers at the<br />

edge of the body profile and air ducts in the space<br />

between the outer bellows and inner surfaces. It<br />

even becomes possible to interact with the jumper<br />

cables to help control their movements and<br />

provide a more benign operating environment for<br />

them, thus potentially reducing maintenance issues.<br />

SGX fulfils the basic needs to provide a safe,<br />

comfortable passenger environment with<br />

competitive overall lifecycle costs and easy<br />

maintenance for the train operator.<br />

The SGX design allows for a generally wider internal<br />

gangway as it is better able to accommodate large<br />

vehicle movements due to the segmented design.<br />

Due to the choice of panels or bellows on the<br />

gangway interior, there is a wide range of aesthetic<br />

options allowing the gangway to harmonise with<br />

the rest of the vehicle interior.<br />

SGX has been designed for ease of assembly,<br />

high passenger comfort, ease of maintenance and<br />

overhaul, and competitive overall lifecycle costs.<br />

The concept has been validated by CAD modelling,<br />

physical modelling, small scale dynamic testing, fullsize<br />

endurance testing and real-world passenger<br />

service.<br />

The performance of the SGX gangway closely<br />

matches predicted behaviour, further validating the<br />

basic concept and the design configuration.<br />

12<br />

13


DELLNER TURNS TRUST<br />

INTO PRODUCTS<br />

Many train manufacturers search for experienced suppliers who are able to deliver entire systems during train<br />

production. This can save time and money and also ensure a fast and high level of service after purchase. The<br />

same scenario is also possible when it comes to connection systems used within the train body. Dellner is the<br />

worldwide leader in the production of integrated systems for connecting train vehicles. We appreciate the trust<br />

that our customers place in us and we turn it into products – safe products.<br />

INTERMEDIATE SYSTEMS<br />

• GANGWAYS<br />

COUPLERS<br />

Dellner has been developing and manufacturing couplers for more than 70 years which gives us the certainty<br />

that we are supplying the best quality products. All Dellner couplers are produced and adapted to individual<br />

customer needs. This means we offer more types of couplers than any other company (around 500 separate<br />

options are available). Couplers from Dellner are used all over the world in every type of railed vehicle including<br />

DMUs, EMUs, Commuters, High-Speed-Trains, LRVs, Metros, Monorails and People Movers.<br />

AUTOMATIC COUPLERS<br />

• An automatic coupler makes it possible to connect railway vehicles automatically.<br />

• It creates a safe and reliable mechanical connection, a pneumatic connection and also an electrical connection<br />

between the vehicles.<br />

• Coupling is carried out at low speed without manual assistance, thus ensuring maximum safety for this critical<br />

manoeuvre. It results in a rigid, slack-free and fully latched connection. Furthermore, with the designed centring<br />

and support arrangement it allows for both horizontal and vertical track variations.<br />

• Uncoupling the mechanism head can be carried out either remotely from the driver’s cab or at the coupler<br />

itself using manual release. Once the vehicles have moved apart, the couplers are automatically reset, ready to<br />

be coupled again.<br />

• Provides an optimised energy absorption solution for maximum protection of the vehicle and the passengers.<br />

• Many different types of couplers are available depending on the required forces, applications and technical<br />

limitations.<br />

• Thanks to the availability of different types of coupler heads, e.g. latch type, SA3, AAR and Tomlinson, Dellner<br />

can provide couplers that are compatible with almost every other type of coupler used in the world today.<br />

• Special products such as foldable or retractable couplers are also available.<br />

• SEMI-PERMANENT COUPLERS<br />

• CRASH ENERGY MANAGEMENT<br />

14<br />

FRONT END SYSTEMS<br />

• AUTOMATIC COUPLERS<br />

• FOLDABLE ALBERT COUPLERS<br />

• HIGH-SPEED DATA CONTACTS<br />

(D-REX)<br />

• ADAPTERS<br />

• HATCHES<br />

• TRAIN PROTECTION PRODUCTS<br />

• CRASH ENERGY MANAGEMENT<br />

15


HIGH-SPEED DATA CONTACTS (D-REX)<br />

• Dellner’s 100 Mbit/s robust Ethernet connection system.<br />

• High-speed data transmission up to 1 Gbit.<br />

• D-REX can be fitted to the coupler and retrofitted into any existing electrical coupler head.<br />

• Quick, simple and repeatable assembly method.<br />

• An excellent support to the customer’s needs for high-speed data transmission in both new vehicles and<br />

upgrades of existing rolling stock.<br />

FOLDABLE ALBERT COUPLERS<br />

• Safe and cost effective connections for Light Rail Vehicles.<br />

• Low, medium or high energy absorption available.<br />

• The coupler head can be changed without removing the entire coupler from the train.<br />

• Two types for operational and emergency use (both for 200kN or 400kN).<br />

ADAPTERS<br />

SEMI-PERMANENT COUPLERS<br />

• Provide coupling between cars of a train performed manually; suitable as a cost effective solution where<br />

vehicles are rarely separated.<br />

• Provide a secure and safe connection between the cars.<br />

• Impact absorbing elements which provide full safety during collisions.<br />

• Option of integrated electrical and pneumatic connections.<br />

• Available with gangway support.<br />

• Different types of adapters compatible with every coupler used in the world.<br />

• Shunting adapters – used to move trains methodically, e.g. in yards.<br />

• Rescue/emergency adapters – used for rescue/emergency operations to move trains from occupied track to the<br />

nearest depot.<br />

• Tractor adapters/fork lift adapters – used for special vehicles in yards.<br />

• Special adapters/couplers – special devices, e.g. ferry (boat) coupler to keep trains coupled to a beam inside a ferry.<br />

• Pneumatic connections available: MRP, BP.<br />

• Offered as a one piece adapter or divided into two or more parts in order to reduce the handling weight.<br />

16<br />

17


MODULAR CONCEPTS FOR FAST DELIVERY<br />

HATCHES<br />

Dellner provides modular couplers which are characterised by flexibility and functionality – giving operators the<br />

benefits of lower maintenance costs and better availability of spare parts.<br />

Thanks to our modular concept we can offer our customers short lead-times as soon as the order is placed, thus<br />

improving their own time schedules.<br />

Dellner modular products are solid solution tested on a large number of trains which run in many different parts<br />

of the world.<br />

• Provide maximum performance and superior quality and safety.<br />

• Fast delivery and high availability of spare parts.<br />

• Short service time during eventual repairs.<br />

• Proven solutions with references from different areas of the world.<br />

• High quality – tried and tested in real life situations – combined with a low weight, long lifespan and<br />

a competitive overall cost.<br />

• Increased safety and up to 50% less weight for better fuel economy – new front hatch mechanism made<br />

from high strength steel.<br />

• Option for automatic manoeuvring of the aerodynamic front, which opens to free the coupler for coupling.<br />

• Protection for the coupler and train front against dirt, snow, ice and other difficult weather conditions.<br />

• Ordering both Dellner hatches and couplers enables us to take full system responsibility, guaranteeing all<br />

applicable safety standards and perfect synchronization.<br />

GANGWAYS<br />

WE UNDERSTAND THE MEANING OF A “SAFE CONNECTlON”<br />

Our couplers:<br />

• Provide fully automatic mechanical, pneumatic and electrical connections<br />

• Are reliable, high performance components<br />

• Feature high energy absorption<br />

• Have low maintenance costs<br />

• Provide maximum availability of the train fleet<br />

• Protect the car underframe<br />

• Improve passenger comfort<br />

• Require a minimum amount of time for coupling<br />

• Provide a safe connection at high and extremely slow coupling speeds<br />

• Are always available (all existing major couplers) ensuring that Dellner can always meet demands<br />

for compatibility with existing couplers.<br />

• Gangway designs for all vehicle types – from Light Rail to High-Speed-Trains.<br />

• Articulated or coupled connections available.<br />

• Application in extreme conditions from arctic cold to desert heat.<br />

• Wide range of materials: silicone rubber, ethylene acrylic, CSM/CSPE,<br />

EPDM, CR, reinforced textiles.<br />

• Shape and colour designed to suit vehicle interior and exterior to give<br />

train designers new possibilities.<br />

• Maximum noise attenuation thanks to high quality materials.<br />

• Compliant with national and international standards.<br />

• OEM supply and after-market retrofit.<br />

• Low overall cost of ownership due to minimal wear.<br />

• Segmented Gangway ConneXion – SGX with superior performance and<br />

aesthetic benefits.<br />

18<br />

19


TRAIN PROTECTION PRODUCTS<br />

• Protection gaiters protect the coupler and coupler box by providing a flexible membrane that does not<br />

restrict the movement of the coupler and barrier against snow and ice build-up on the coupler pivot and other<br />

sensitive parts.<br />

• Prevent dust, sand, snow and ice build-up within the coupler box from underneath, therefore decreasing<br />

premature wear and increasing the reliability of the coupler.<br />

• Used in conjunction with coupler head heaters increases their efficiency by keeping the heat within the coupler<br />

face and not heating the air around it prior to the coupler being coupled in extreme winter conditions.<br />

• Option to order bespoke solutions to take into account the varying environmental conditions on each train line<br />

and to ensure a safe, cost effective and reliable service for every fleet of trains.<br />

Energy absorbers<br />

There are many types of energy absorption components, each with different functions and capacities<br />

STAGE 1.<br />

GAS HYDRAULIC BUFFERS<br />

AND VISCO ELASTIC BUFFERS<br />

CRASH ENERGY MANAGEMENT (D-BOX)<br />

Crash Energy Management (D-BOX) is a vital part of the coupler design for increasing demands on passenger<br />

safety and to keep trains running on time. The combination of energy absorption components helps keep forces<br />

and accelerations at acceptable levels to both save lives and prevent unnecessary damage to car bodies.<br />

• The effect of a collision on a train is dependent upon the behaviour of the energy absorbers built into<br />

the couplers<br />

• Whatever the impact conditions, the couplers should not bottom out, otherwise high deceleration<br />

will occur.<br />

• Energy should be absorbed along the train and impact forces generated at vehicle interfaces must be<br />

controlled, as these represent deceleration/acceleration at these positions.<br />

• Crash Energy Management is used specifically for crash requirements standards such as EN15227 or<br />

other applicable standards, as well as for optimising performance at maximum coupling speed.<br />

CEM Simulations<br />

Dellner has the know-how to offer products that can meet all of these requirements. With our own 1D simulation<br />

software, we can run almost every possible load case so we find the best solution for our customers in terms<br />

of energy performance and cost. More advanced crash sequences and 3D simulations can be performed with<br />

LS-Dyna.<br />

Capacity<br />

• Stroke: 50-370mm.<br />

• Force: 200-1500kN.<br />

Features<br />

• Fully reversible energy absorption up to intermediate speeds.<br />

• Velocity sensitive.<br />

• Keeps deceleration to a minimum.<br />

• 80% efficiency.<br />

20<br />

21


RUBBER ELEMENTS<br />

3 types of EFG 3 with internal release functions<br />

STAGE 3.<br />

OVERRIDE PROTECTIONS<br />

Pivot anchors with rubber elements and release functions<br />

Capacity<br />

• Stroke: 36-80mm.<br />

• Force:


TECHNICAL SUPPORT & TRAINING<br />

• Technical advice and training programmes in local languages.<br />

• Experienced service staff and engineers.<br />

• Comprehensive knowledge to help maintain the products correctly.<br />

• 24/7/365 availability of our service staff.<br />

SERVICE & MAINTENANCE<br />

At Dellner we believe in partnership, and our strategy is to develop a long-term customer relationship with an attentive<br />

professional service. When you buy a Dellner product you know that you always will get the support you want from<br />

us – for the whole product lifecycle. Most train builders and operators we work for have used Dellner’s services for<br />

decades and keep equipping their trains with Dellner products.<br />

AFTER SALES SERVICES<br />

To make life easier for you, Dellner offers various service agreements. By choosing one of four service contracts –<br />

Dellner Bronze, Dellner Silver, Dellner Gold or Dellner Customised Service – you guarantee fast local service and<br />

maintenance, enhanced safety and less downtime for your train fleet – at fixed low prices.<br />

Dellner takes care of its products<br />

The Dellner After Sales business unit provides customers with a range of excellent services including<br />

modernisation and upgrades, overhaul, repairs, technical support and training, and service and maintenance<br />

contracts. After Sales also deals with spare parts requests. So as to always be able to provide customers with a<br />

great After Sales service, Dellner has a high local presence with offices and representatives all over the world.<br />

In addition to our own facilities, we have a network of independent agents and technicians around the world<br />

who are specially trained by us on the Dellner product range.<br />

SERVICE AND MAINTENANCE CONTRACTS<br />

BRONZE<br />

Fixed low prices based on annual purchase volumes. Fast delivery and repairs with guaranteed lead times. We promise<br />

to always keep the part you need in stock for fast delivery<br />

UPGRADES AND MODERNISATION<br />

• Upgrades and modernisation of all coupler types, regardless of make.<br />

• Possibility of new functions depending on customer’s needs.<br />

• Improvement of the products’ safety, availability and maintenance costs.<br />

• Securing product lifetime and functionality.<br />

OVERHAUL<br />

• Overhaul service on all products offered by Dellner regardless of make.<br />

• Regular overhauls on the customer’s side.<br />

• Short downtime for rolling stock.<br />

• Local service, high quality and fast turnaround times.<br />

SILVER<br />

All the benefits of Bronze (above) plus: yearly on-site check-up and the possibility to extend the warranty plan.<br />

GOLD<br />

Our “Fit and Forget” concept that ensures the maximum availability of your train fleet. The Dellner Gold Service includes<br />

all the benefits of Bronze and Silver (above) plus: complete maintenance, a 24-hour hotline and all recommended<br />

upgrades.<br />

24<br />

REPAIRS<br />

• Repairs of all products offered by Dellner regardless of make.<br />

• Repair works provided on the customer’s side.<br />

• High availability of spare parts held locally.<br />

• Short downtime for rolling stock.<br />

CUSTOMISED<br />

Please ask us for more details about the Dellner Bronze, Silver and Gold services. If you have unique needs, we also<br />

offer customised service contracts.<br />

25


CERTIFICATES<br />

The Dellner Business Management System is<br />

continuously being developed to meet the changing<br />

demands of the transit market and is used as a tool<br />

throughout the company. New concepts, methods<br />

and processes are thoroughly evaluated before<br />

being included in our plants.<br />

Our Business Management Systems is designed to<br />

meet our priorities: Safety – Quality – Delivery –<br />

Cost.<br />

Dellner’s Business Management System has been<br />

certified by Bureau Veritas in accordance with IRIS<br />

ver. 2, International Railway lndustry Standard, and<br />

ISO 9001:2008.<br />

The entire concept is based on each customer<br />

receiving the exact product they need for their<br />

specific requirements. Dellner’s global service is an<br />

assurance of being a reliable business partner – one<br />

that monitors everything from design and production<br />

to reliable delivery. The global service also includes<br />

customer service, as well as required field service<br />

as needed. Customers can rely on Dellner, which is<br />

a global company and always has service engineers<br />

who have extensive knowledge and experience and<br />

can be on-site quickly.<br />

26


IEP, UK<br />

Thameslink, UK<br />

NEW SALES<br />

PROJECTS<br />

CAF, Stockholm<br />

28<br />

C30, Stockholm IEP, UK CAF, Zaragoza BART, San Francisco CAF, Birmingham<br />

29


COMMUTERS<br />

IEP<br />

Producer: Hitachi<br />

Operator: First Great Western and East Coast, UK<br />

The Intercity Express Programme (IEP) is an important step change in train travel in the UK. IEP provides an efficient<br />

means for passengers to travel on electrified and non-electrified routes, and enhances the customer experience with<br />

more modern trains, better interiors and seating arrangements, and of course, faster journey times. Hitachi Rail Europe<br />

is the supplier of new electric and bi-mode trains for both the Great Western Main Line and the East Coast Main Line.<br />

Dellner is supporting Hitachi by supplying products for 122 train sets, equivalent to 1,488 gangways, 244 automatic and<br />

1,488 semi-permanent couplers, and 244 adapter sets.<br />

Dellner provided technical assistance to Hitachi for VAB (Vehicle Acceptance Body) approved supplied components.<br />

MAIN FEATURES:<br />

Automatic coupler<br />

• Mechanical coupler: TSI-compliant Type 10.<br />

• Centre section: Gas-hydraulic damper.<br />

• Pivot anchor: Deformation unit for crash absorption.<br />

• Significant contribution to the total train crash management<br />

system with dampers, deformation units and shear-off function.<br />

• Total energy absorption for the coupler: 1.6 MJ.<br />

• Top-mounted electrical coupler including D-REX (100 Mbit Ethernet connection).<br />

• Pneumatic connections for main air and brake air.<br />

Semi-permanent coupler<br />

Gangway<br />

• Mechanical coupler: Manual socket joints.<br />

• Centre section: Stiff tube.<br />

• Pivot anchor: Deformation tube.<br />

• Significant contribution to the total train crash<br />

management system with deformation units<br />

and shear-off function.<br />

• Total capacity of 2MJ/connection.<br />

• Gangway support.<br />

• 2-piece, double-skin gangway for optimised performance.<br />

• Custom-made gangway to cope with very large movements.<br />

• Compliance with the VS6853:1999 Category 1b and<br />

TS EN 45545-2 fire & smoke requirements.<br />

• Noise attenuation level greater than 37dB.<br />

• Excellent aesthetics both inside and out.<br />

• Able to span larger inter-vehicle distances.<br />

• Small installation footprint to vehicle end.<br />

• Provides design latitude between coupler height and floor level.<br />

• High stability against pressure pulse.<br />

31


Thameslink<br />

Producer: Siemens<br />

Operator: Thameslink, UK<br />

The Thameslink, Southern and Great Northern rolling stock programme is a railway franchise for the provision of<br />

passenger services. The trains are electric multiple units produced by Siemens, which have improved energy efficiency<br />

due to their low-weight construction and intelligent systems. Moreover, they are characterised by safe operation<br />

because they meet the latest industry standards.<br />

Solution:<br />

In ensuring optimal crashworthiness, all the crash scenarios defined by EN 15227:2008 and TSI Crash scenarios I to IV<br />

were taken into consideration.<br />

To manage these requirements, the Thameslink project includes Dellner’s stabilising joint solution in the intermediate<br />

coupler. Our design better fulfilled the needs of our customers compared to other solutions on the market. The STG<br />

works against climbing and jackknifing, thus providing the highest safety for passengers. lt also means lower costs for the<br />

producer, as the solution does not require additional anti-climbing products.<br />

MAIN FEATURES:<br />

Automatic coupler<br />

Russian EMU<br />

Producer: Demikhovo, Russia<br />

EMU for operation in Russia, which must be able to run in temperatures of up to minus -50°C and be compliant<br />

with GOST Certification requirements. To increase safety standards in Russia, new crash requirements have been<br />

implemented based on the European EN 15227. The norm states that the train structure and passengers should be<br />

secured if the EMU crashes with a locomotive at 36 km/h or a truck at 72 km/h. Dellner meets these requirements and<br />

is providing the main Crash System, including couplers and anti-climbers.<br />

MAIN FEATURES:<br />

Front semi-automatic coupler<br />

• Mechanical coupler: SA3.<br />

• Centre section: Deformation tube.<br />

• Pivot anchor: Pre-loaded elastomer draft gear (NBZT CB-CL 022-2000).<br />

• Shear-off device.<br />

• Anti-climbers as the part of the Crash System.<br />

• Mechanical coupler: Type 12.<br />

• Centre section: Steel tube.<br />

• New rubber draft gear design with integrated shear-out function.<br />

• Top-mounted electrical coupler.<br />

• High-speed D-REX data transmission.<br />

Intermediate semi-automatic coupler<br />

Semi-permanent coupler<br />

• Mechanical coupler: Latch type.<br />

• Centre section: Deformation tube.<br />

• Pivot anchor: Pre-loaded elastomer draft gear (NBZT CB-CL 022-2000).<br />

• STG – Stabilising joint.<br />

• Anti-climbing function.<br />

• Anti-jackknifing function.<br />

• Long deformation tube (620mm stroke) with two force levels – high energy absorption<br />

capacity through the whole tube.<br />

32<br />

33


METRO<br />

San Francisco BART<br />

Producer: Bombardier<br />

Operator: BART, USA<br />

Dellner is supplying the automatic coupler system for the new-generation BART vehicles. The new couplers provide<br />

many features that improve ride comfort, increase reliability, and reduce maintenance requirements. The mechanical<br />

latch-type technology affords a robust coupling linkage that is easy to operate and maintain. The coupler is selfsupported,<br />

eliminating the carrier bar, and includes a shear-back mechanism integrated into the vehicle Crash Energy<br />

Management. The bottom-mounted electric coupler is an advance/retract design, which greatly improves the train line<br />

circuit reliability while reducing coupler damage. The coupler system is a one-piece design in that it is removed and<br />

replaced on car as a single unit assembly.<br />

MAIN FEATURES:<br />

Automatic coupler<br />

• Mechanical coupler: Latch type 330.<br />

• Centre section: Deformation tube.<br />

• Pivot anchor: EFG 3 (elastic draft gear) with integrated shear-off.<br />

• Linear moveable electrical head to allow advanced electrical contacts to be connected.<br />

• Pneumatic connections.<br />

• Remote uncoupling.<br />

• Low weight.<br />

• Regenerative coupling speed of 4 mph (6.44 km/h).<br />

• Part of the protecting underframe and passenger up to 25 mph (40.23 km/h).<br />

• Movable electrical coupler including 100 Mbit data transmission.<br />

C30 Stockholm<br />

Producer: Bombardier<br />

Operator: SL (Stockholms Lokaltrafik), Sweden<br />

Bombardier customised the new high-technology MOVIA C30 Metros to meet the specific requirements of Stockholm’s<br />

lines for accessibility, reliability and passenger comfort. Dellner’s high-quality couplers and gangways are crucial to<br />

Bombardier in fullfiling these needs.<br />

A heavy focus is placed on integrating the gangways into the vehicles by following the interior design and external profile.<br />

As a benefit it provides a good aesthetic impression for travelling passengers.<br />

Finally, specially designed adaptations of the coupler interfaces were made in order to support the mounting process<br />

of the couplers on the vehicles.<br />

MAIN FEATURES:<br />

Automatic coupler<br />

• Mechanical couplers: Type 330.<br />

• Centre section: Deformation tube.<br />

• Pivot anchor: EFG3.<br />

• Top-mounted electrical coupler.<br />

• High-speed D-REX data transmission.<br />

• Mechanical coupler compatible with Dellner<br />

couplers on existing C20 series trains.<br />

• Modular design.<br />

Semi-permanent coupler<br />

Gangway<br />

• Centre section: Deformation tube.<br />

• Pivot anchor: EFG2.<br />

• Gangway support.<br />

• Modular design.<br />

• Gangway with coupler support.<br />

• Silicone rubber twin-walled bellows with combined lower skirt.<br />

• Aluminium vehicle mounting frames with bolted connection.<br />

• Aluminium centre frame resting on the coupler support plate<br />

with polymeric bearing material interface surface on the bottom<br />

of the centre frame.<br />

• Fixed stainless steel tread plates mounted to vehicles and<br />

overlapping flexible tread plates attached to the centre frame.<br />

34<br />

35


LIGHT RAIL VEHICLES<br />

CAF Urbos Platform<br />

Producer: CAF<br />

Operator: Different<br />

CAF has developed a new LRV platform to be sold to different markets where the specific requirements of each<br />

project could vary. A predefined coupler “catalogue” was proposed by Dellner to CAF with three different types of<br />

foldable LRV couplers, enabling CAF to easily adjust their train to suit the needs of different markets, ranging from lowspec<br />

projects to high-spec projects.<br />

The Urbos coupler catalogue was introduced to CAF including three different coupler types to suit different market<br />

needs.<br />

MAIN FEATURES:<br />

Coupler Type A (Supplied to Birmingham)<br />

• Low energy absorption.<br />

• Manual mechanical coupler.<br />

• Manual folding joint.<br />

• Low weight.<br />

• Maintenance-friendly design.<br />

Coupler Type B (Supplied to Zaragoza)<br />

• Medium energy absorption.<br />

• Automatic mechanical coupler.<br />

• Automatic uncoupling.<br />

• Automatic electrical coupler (optional).<br />

• Vertical support.<br />

• Manual folding joint.<br />

Coupler Type C (Supplied to Stockholm)<br />

• High energy absorption.<br />

• Automatic mechanical coupler.<br />

• Automatic uncoupling.<br />

• Automatic electrical coupler.<br />

• Vertical support.<br />

• Manual folding joint.<br />

36


AFTER SALES<br />

PROJECTS<br />

PERTH A SERIES COUPLER OVERHAUL<br />

Product Type: Coupler Type 10<br />

Manufacturer: Non-OEM<br />

Product Age: 15–20 years old with little history of maintenance<br />

Quantity: 96 x automatic couplers and 96 x semi-permanent couplers<br />

In 2012, Dellner Australia was involved in a heavy maintenance regime with the maintainer and asset owner in an<br />

attempt to increase reliability of the old couplers and reduce the overall operational risk to the maintainer. The coupler<br />

maintenance contract was for the current overhaul with the inclusion of a subsequent overhaul within eight years of<br />

in-service operation. This enabled Dellner Australia to monitor and assess the progress and results of the first overhaul,<br />

while also being able to evaluate any opportunities to reduce the scope of maintenance for subsequent overhauls, to<br />

the benefit of the maintainer and asset owner.<br />

During the disassembly, testing and evaluation of old couplers, it was discovered that over 76% of all muff couplings<br />

were cracking and fracturing. This type of failure in such a safety-critical component compromises the safe operation<br />

of the entire coupler and train.<br />

Dellner has introduced its own muff couplings for these couplers (along with many other Dellner parts), which have<br />

been designed and tested specifically to overcome this design flaw. This failure has also been discovered in other<br />

couplers across Australia that in fact use the same muff coupling design.<br />

Other major issues discovered and replaced/repaired by Dellner Australia within this coupler are:<br />

• Expanded/cracked bearing brackets and half shells.<br />

• Partially activated deformation tubes (probably due to excessive coupling forces).<br />

• Extreme deterioration in rubber components and lost elasticity.<br />

• Worn hook plates and link pins with excessive movement and corrosion.<br />

• Excessive corrosion within electrical coupler covers.<br />

Another major concern for all operators is the continuity of coupling connections between electrical connections.<br />

Modern vehicles are heavily reliant on the electrical coupling connection to transmit many important signals between<br />

railcars. Based on the age and condition of the couplers, we found it was beneficial to the reliability of the electrical<br />

coupler to change a few items on a mandatory basis. These were:<br />

• Every electrical pin within the electrical coupler (male and female).<br />

• Electrical coupler operating bar guide and block guide.<br />

Benefits of coupler overhaul<br />

• Replacement of materials that have been in<br />

operation for many years, eg. rubber elements.<br />

• Guaranteed full function of the critical<br />

connection part, i.e. the coupler.<br />

• Lower maintenance costs.<br />

• Testing the functionality of<br />

crash management elements.<br />

39


POLISH EMUs COUPLER MODERNISATION<br />

mta baltimore lrv coupler upgrades<br />

Product Type: Different types of couplers<br />

Manufacturer: Non-OEM<br />

Product Age: Over 40 years<br />

Quantity: 330 x automatic couplers and 250 x semi-permanent couplers<br />

From the late 90s, Dellner Poland has been specialising in modernising automatic and semi-permanent couplers for the<br />

Polish EMU series EN57 and ED72, among others.<br />

In 1997, Dellner Poland started a cooperation with Polish National Railway (PKP) to modernise the couplers that<br />

were more than 30 years old and did not guarantee the functions they should have fulfilled. The first modernisation<br />

was completed in 1998 and after 10 years in operation, the couplers were dismounted from the trains and tested at<br />

Dellner’s facility. The results of the tests confirmed the quality of our couplers; all of the parts showed minimal wear.<br />

Following the success of testing, Dellner successfully applied for a Certificate of Approval from the Polish Office of Rail<br />

Transportation to modernise the automatic couplers, followed by the semi-permanent couplers a few years later. Since<br />

then, Dellner Poland has modernised several hundred couplers for different Polish operators.<br />

Automatic coupler modernisation:<br />

• All strategically important elements, such as the draw bar, bushings, main pin, ring springs, hook plate and<br />

coupling link, were replaced with new ones.<br />

• Castings were MT-tested (detection of micro cracks) and proper machining was applied.<br />

• In some places, severe material wear was corrected by means of facing welding.<br />

• Electrical couplers were replaced with new ones with linear movement (on slides). The new design allowed<br />

the application of pin/sleeve contacts and high speed data transmission contacts (D-REX).<br />

• Finally, each buffer was tested.<br />

• All construction measurements were maintained.<br />

Semi-permanent coupler modernisation:<br />

• All strategically important elements were replaced with new ones (eg. draw bar, bushings, ring spring).<br />

• Couplers were equipped with protection against car separation in case of draw bar breakage.<br />

• Couplers were equipped with pin/sleeve guiding to improve coupling.<br />

• All construction measurements were restored.<br />

Benefits of coupler modernisation<br />

Product Type: Coupler Type 76<br />

Manufacturer: Dellner, Inc<br />

Coupler Age: Over 20 years<br />

Quantity: 112 x automatic couplers<br />

The Baltimore LRV vehicle overhaul started in 20l 3. Dellner secured the order for 112 couplers to be overhauled and<br />

modernised with the 100 Mbit D-REX Robust Ethernet solution. Dellner, lnc. has successfully redesigned the electric<br />

coupler and D-REX to improve the technology. Our partnership with MTA Baltimore ultimately resulted in successful<br />

project execution. Dellner delivered the first upgraded couplers in 2014.<br />

Automatic coupler upgrades:<br />

• Buff and draft gear upgrade: design for increased corrosion protection through material preparation and<br />

surface treatment.<br />

• 5/2 and 3/2 valve upgrade: introduction of specially designed valves for better performance in extreme<br />

environments.<br />

• MRP upgrade: improved material design to increase lifetime and wear resistance.<br />

• Electric coupler upgrade: modernised design to the electrical coupler including the contact device and<br />

contact housing. The design introduces pin and sleeve contacts along with 100 Mbit D-REX connections.<br />

Benefits of coupler upgrades<br />

• Extension of the lifetime of the parts and improved maintainability.<br />

• Lower maintenance costs for the operator.<br />

• The valve upgrade makes the couplers and train interfaces more efficient due to improved reliability in<br />

the rail environment.<br />

• Sourcing the valves to improve lead times to the customer when needed as spare parts.<br />

• The electrical upgrade with D-REX benefits the communication capability between vehicles<br />

and improves passenger safety and the riding experience due to higher video quality and critical<br />

train line communication points.<br />

• Cheaper and faster alternative vs. purchase of new vehicles.<br />

• Creates new opportunities for a wider range of applications on the train thanks to the modern design of<br />

electrical coupling (Ethernet, surveillance cameras, passenger information, advertising).<br />

• Lower conservation and exploitation costs.<br />

• Guarantees better and more flexible fleet usage during peak hours.<br />

• Lower number of breaks during service due to efiicient usage of fleet.<br />

40<br />

41


Revamping couplers of three Metro<br />

lines Azienda Trasporti Milanesi<br />

Product Type: Different types of couplers<br />

Manufacturer: Non-OEM<br />

Coupler Age: Over 10 years<br />

Quantity: 995 semi-permanent couplers and draft gears<br />

Azienda Trasporti Milanesi (ATM) is a company owned by the Milanese Municipality (Italy), which manages public<br />

transport in the Lombard capital and 46 provincial towns, serving an area with a population of 2.4 million people.<br />

Over the years, the services provided by ATM have multiplied, both in the transport sector and in the commercial<br />

and leisure sectors. Today, ATM is a company that designs and manages services, and develops hi-tech systems for<br />

sustainable transport.<br />

ATM awarded Dellner a major contract to deliver semi-permanent couplers for underground trains in Milan. For<br />

Dellner, this success represented the Italian market’s attempt to ride out the economic crisis by focusing on economic<br />

growth based on new innovative projects in this area.<br />

Dellner is supplying brand new equipment (to replace the existing hardware), which will be mounted on three<br />

metropolitan lines. The scope of the contract and supply includes:<br />

• Three types of intermediate semi-permanent couplers.<br />

• Three types of bars for automatic couplers.<br />

• Supports for the requested types.<br />

• Muff connections.<br />

• Supports for semi-permanent couplers.<br />

• Orientation devices for the head of the semi-permanent couplers.<br />

Benefits of revamp work<br />

• Same elastic springs and gas hydraulic buffers on all couplers.<br />

• Same socket joint for all semi-permanent couplers.<br />

• Minimum parts are needed during maintenance, which guarantees a lower cost for customers.<br />

42


DELLNER SERVICE CENTRE<br />

Nothing is endless.<br />

A train set of rail vehicles is like a living organism. They are connected with couplers which are<br />

able to absorb the forces acting between carriages and provide a secure connection between<br />

them. Coupling is critical to ensure the safety of passengers inside rail vehicles. That is why<br />

Dellner has developed fully equipped workshops in Sweden, UK France, Italy, Germany, China,<br />

Australia, India and the US – including a professional Service Centre in Poland – to offer<br />

customers the highest quality of After Sales service and ensure we meet their expectations at<br />

all times.<br />

Dellner has one of its subsidiaries – a state-of-the-art manufacturing and service centre – in Poland, where it carries out<br />

modernisations, renovations, overhauls and upgrades on existing couplers, as well as the production of major coupler<br />

components to meet the local requirements of the Polish After Sales market. It also supports other Dellner companies.<br />

In all our workshops, our engineers and service technicians work to the highest quality and safety standards, and this is<br />

reflected in their dedication to repairs and renovations. Our workshops strive to enhance the customer’s service value<br />

throughout the entire process: from the first contact with our customers to fast and efficient delivery and after market<br />

support.<br />

An experienced team makes the difference<br />

Dellner has trained, professional and experienced staff who guarantee professionalism and reliability in all areas. We<br />

believe that by sharing the same values with our customers we contribute to and enhance the working reiationship,<br />

thus creating a mutual commitment based on trust. We work hard to ensure that we meet deadlines to keep our<br />

customers’ rolling stock downtime to a minimum. In the event that any problems do occur, Dellner has knowledgeable<br />

and experienced service technicians available to assist our customers on-site in the shortest time possibie.<br />

Full in-house capabilities<br />

Our Service Centre supports other Dellner sites in the After Sales market. To enable it to do this, we have installed a<br />

range of modern machinery including machining centres and CNC milling machines, as well as the more conventional<br />

lathes and milling machines. The machining centres are used for the precision machining of large components such as<br />

heads, bearing brackets and contact housings, while the CNC milling machines are used for smaller, complex elements<br />

like coupling links and hook plates. The machines are equipped with a large number of interchangeable pallets and<br />

use tool magazines with a 240-piece capacity, thus ensuring process repeatability, efficiency and quality. The use of<br />

this machinery allows us to produce the majority of the components we use in our products in-house, providing high<br />

flexibility and short delivery times.<br />

Thanks to fast delivery and the high availability of stock parts, Dellner’s Service Centre guarantees customers will<br />

benefit operationally and commercially from shorter downtime for their rolling stock. Competitive prices and close<br />

cooperation with the customer guarantee their satisfaction with the renovation work. Focus on high quality at every<br />

stage of manufacture, as well as precise product testing, provides the assurance of passenger safety at all times.<br />

• Service Centre is dedicated to supporting After Sales markets in every part of the world, 24/7/365.<br />

• The highest-quality products with the shortest available lead times (some free capacity).<br />

• Experienced team focused on customer’s needs in After Sales markets.<br />

• Competence centre with reference to both OEM and non-OEM modernisations, upgrades, overhauls<br />

and technical expertise for the products already on the market.<br />

Certificates:<br />

• IRIS (International Railway Industry Standard) rev. 2.<br />

• Certificate EN ISO 9001:2008.<br />

• EN 15085-2 Certification level CLI Welding of railway vehicles and components.<br />

• EN lSO 3834-2 quality requirement for the fusion welding of metallic materials.<br />

44<br />

45


Dellner has been a part of the rail business for more than 70 years. Throughout these years<br />

Dellner has focused on innovative research and advanced design, resulting in the introduction<br />

of several global breakthroughs in the rail industry over the last half-century. We have opened<br />

17 subsidiaries and branches around the world which are dedicated to serving our customers<br />

with new products and After Sales service. The essence of our success is based on our most<br />

valuable resource – our people.<br />

Our people, your benefit<br />

46<br />

OUR CORE VALUES<br />

KEEP TOGETHER<br />

RESPECT | ACTION | JOY | TEAM<br />

RESPECT<br />

- Respect for others makes us reliable and attractive. Respect is mutual and requires awareness both in word and<br />

deed. We are clear, reliable and attentive.<br />

ACTION<br />

- We are energetic. We get things done quickly, efficiently and in a timely manner.<br />

We focus on finding the right level of performance and we learn from our experiences.<br />

JOY<br />

- We are pleased with our joint success and we share good examples of success.<br />

We are proud of what we do and we do things that make us proud.<br />

TEAM<br />

- As a team we are stronger than the sum of the individuals. In a team we benefit from our differences and support<br />

each other in our quest to develop as individuals and as a group.<br />

We have more than 500 employees around the world and we know that people only give of their best if they are<br />

comfortable in their job and feel understood. That is why Dellner focuses on mutual appreciation and dialogue<br />

beyond cultural boundaries. Dellner’s headquarters are located in Sweden and the way we run our company is based<br />

entirely on the Swedish style of management, where the employee is the most important asset and has freedom of<br />

action at work. We trust our people and they trust Dellner. We know that only satisfied employees can be creative,<br />

innovative and dedicated to their work, which directly influences all areas of our business.<br />

We know that opportunity = development<br />

There are many different ways of motivating employees to work efficiently and profitably for both themselves and<br />

the company. Dellner achieves this by challenging people and giving them opportunities for further development.<br />

We know that fulfilment at work is one of the best drivers in life. That is why we like to surround ourselves with<br />

contented people who are motivated to accomplish our business goals.<br />

No boundaries, only strong connections<br />

Dellner benefits from having subsidiaries around the world. Whenever we are working on special projects or aiming<br />

to meet the needs of the company as a whole, we create international groups from different departments which can<br />

look at each topic from different points of view. It helps us to investigate many brilliant ideas and to reach a solution<br />

in a shorter time. Through these sessions our employees also have the opportunity to create bonds with coworkers<br />

from other countries as well as to enrich their own characters through a better knowledge of themselves and others.<br />

Constant improvements<br />

Learning is about constantly challenging knowledge gained and thinking about new concepts. Dellner therefore invests<br />

in its employees. Work-related training and professional courses are important for improving the quality of our<br />

products and services as well as ensuring the success and efficiency of the company. As an additional activity, Dellner<br />

organizes regular sales and knowledge-sharing meetings which strengthen our staff’s skills in areas such as sales,<br />

procurement, marketing and logistics. Employees share their experience and knowledge as they become even more<br />

prepared for any challenges the future may bring.<br />

Thinking outside of the box<br />

Dellner is an intelligent and professional organization that embodies a passion for producing innovative solutions and<br />

high-quality Train Connection Systems. We maintain a strong corporate culture through our sustained dedication to<br />

research and development and our commitment to recruiting highly creative and innovative people.<br />

47


THIS IS SWEDEN<br />

Facts, emblems and map<br />

Sweden is one of the largest countries in Europe,<br />

with great diversity in its nature and climate. Its<br />

distinctive yellow and blue flag is one of its national<br />

emblems, which reflect centuries of history<br />

between Sweden and its Nordic neighbours.<br />

The Swedish flag<br />

The Swedish flag, depicting a yellow cross on a blue<br />

background, dates back at least to the 16th century.<br />

Sweden is a sparsely populated country,<br />

characterized by its long coastline, extensive<br />

forests and numerous lakes. It is one of the world’s<br />

northernmost countries. In terms of surface area it<br />

is comparable to Spain, Thailand or the American<br />

state of California.<br />

Sweden’s borders have been unchanged since 1905<br />

and the country has not been at war since 1814.<br />

Since 1916, June 6 has been celebrated as Swedish<br />

Flag Day. This eventually also became Sweden’s<br />

National Day in 1983 and a public holiday from 2005.<br />

The date was chosen for two reasons: the election<br />

of Gustav Vasa as Sweden’s king on June 6, 1523,<br />

laid the foundation of Sweden as an independent<br />

state; and on the same date in 1809, Sweden<br />

adopted a new constitution that included the<br />

establishment of civil rights and liberties.<br />

Extreme contrasts<br />

Sweden experiences extreme contrasts between<br />

its long summer days and equally long winter nights.<br />

In the summer, the sun stays in the sky around the<br />

clock in the parts of Sweden north of the Arctic<br />

Circle, but even as far south as Stockholm (59°N)<br />

June nights have only a few hours of semi-darkness.<br />

The Gulf Stream<br />

Considering its geographic location, Sweden<br />

enjoys a favourable climate. This is mainly because<br />

of the Gulf Stream, a warm ocean current that<br />

flows off Norway’s west coast. Scandinavia has<br />

been completely covered by ice during several<br />

periods of history. The most recent Ice Age ended<br />

only about 10,000 years ago, and the weight and<br />

movement of the ice sheet had a profound effect<br />

on the landscape.<br />

The hard outcrops of underlying rock were<br />

polished into the rounded shapes characteristic<br />

of Sweden’s archipelagoes, and hollows were<br />

deepened into valleys and lakes.<br />

49


Varied scenery with rich wildlife<br />

With its variety of landscapes, Sweden has<br />

everything from bears and wolves in the north to<br />

roe deer and wild boar in the south. The country<br />

also has a wealth of flora and aquatic life, which<br />

contribute to its biological diversity.<br />

Much of the Swedish landscape is dominated by<br />

coniferous forests such as pine and spruce, with<br />

large forests of deciduous trees such as birch and<br />

aspen in the south. Because of their limestonerich<br />

bedrock and favourable climate, the islands of<br />

Gotland and Öland and parts of the Scandinavian<br />

mountain range have interesting flora that includes<br />

numerous varieties of orchid.<br />

Numbers increasing<br />

Along with its beautiful scenery, Sweden can boast<br />

rich and varied wildlife. The wolf, for example, is<br />

expanding its habitat across northern and central<br />

Sweden. Bear, lynx and wild boar populations are<br />

also increasing. Throughout the country there are<br />

large numbers of moose (elk), roe deer, foxes and<br />

hares.<br />

The moose is a great prize for hunters but is also<br />

a traffic hazard. Hunting is closely regulated, and<br />

many species of animal are completely protected.<br />

Winter bird life in Sweden is dominated by a few<br />

species, but summer brings large numbers of<br />

migratory birds from the south.<br />

There are between 300,000 and<br />

400,000 moose in Sweden<br />

With its long coastline and many lakes, Sweden also<br />

has a rich variety of aquatic life. Fish species vary<br />

from the cod and mackerel of the salty Atlantic to<br />

the salmon and pike found in the far less saline Gulf<br />

of Bothnia and in lakes and rivers. Herring and the<br />

smaller Baltic herring used to be important staple<br />

foods, but today are seen more as delicacies.<br />

In 1910, Sweden became the first European<br />

country to establish national parks, mainly in the<br />

mountainous districts of Norrland.<br />

This helped save parts of Europe’s last wilderness<br />

from exploitation. Numerous nature reserves and<br />

cultural heritage areas have also been established<br />

across the country.<br />

Under the Right of Public Access, anyone is entitled<br />

to hike through forests and fields and pick berries<br />

and mushrooms, without asking the landowner’s<br />

permission, but this right also carries with it an<br />

obligation to respect the natural environment and<br />

private property.<br />

Among the Swedish national emblems are the<br />

blue and yellow flag, two coats of arms, the Three<br />

Crowns and the national anthem.<br />

Quick facts about Sweden<br />

AREA:<br />

450,000 km 2 (174,000 sq mi):<br />

the third largest country in<br />

Western Europe<br />

Longest north-south distance:<br />

1,574 km (978 mi)<br />

Longest east-west distance:<br />

499 km (310 mi)<br />

CAPITAL:<br />

Stockholm<br />

POPULATION:<br />

9.5 million inhabitants<br />

LANGUAGES:<br />

Swedish, as well as some recognized minority<br />

languages:<br />

Sami (Lapp), Finnish,<br />

Meänkieli (Torne Valley Finnish),<br />

Yiddish and Romani Ćhib<br />

FORM OF GOVERNMENT:<br />

Constitutional monarchy,<br />

parliamentary democracy<br />

PARLIAMENT:<br />

The Riksdag, with 349 members<br />

in one chamber<br />

RELIGION:<br />

In practice, Sweden is very secularized.<br />

The Church of Sweden is Evangelical Lutheran,<br />

which co-exists with many other beliefs<br />

LIFE EXPECTANCY:<br />

79 years for men, 83 years for women<br />

10 INNOVATIONS,<br />

you probably didn’t know were Swedish<br />

From Anders Celsius’s thermometer in the 1700s<br />

to Skype in 2003, Sweden has long been a country<br />

that breeds innovation.<br />

The Global Innovation Index 2012 ranked<br />

Sweden as the most innovative country within the<br />

European Union.<br />

New innovators are created at Swedish universities.<br />

It may have to do with an educational system that<br />

incubates business startups, the free-thinking<br />

democratic Swedish society that encourages<br />

research and development, the prestigious Nobel<br />

Prizes handed out every December and the<br />

challenging weather that fosters resourcefulness,<br />

sustainability and eco-friendly initiatives.<br />

Automatic identification systems<br />

Getting completely lost is difficult nowadays thanks<br />

to global positioning systems (GPS), which are now<br />

an essential part of our daily lives, embedded in<br />

various technologies from smartphones to in‐car<br />

navigation systems. Swedish inventor Håkan Lans<br />

is credited with taking GPS technology one step<br />

further to create automatic identification systems<br />

(AIS), now widely used in the shipping industry for<br />

tracking ships and vessel traffic.<br />

Adjustable wrench<br />

A staple in many toolboxes, the adjustable wrench<br />

or spanner, also popularly called “monkey wrench”<br />

and known in some countries as an “English key”,<br />

often comes in very handy during do-it-yourself<br />

projects. While the first incarnation of this spanner<br />

was originally invented in 1842 by British engineer<br />

Richard Clyburn, today’s adjustable wrench,<br />

sometimes known as a “Swedish key”, is attributed<br />

to Johan Petter Johansson, a Swedish inventor who<br />

improved upon Clyburn’s original concept and<br />

patented it in 1891.<br />

Zip<br />

The modern-day zip as we know it was improved<br />

upon and developed by Swedish-American<br />

inventor Gideon Sundbäck from an earlier,<br />

less effective model, in 1913. Sundbäck’s newly<br />

redesigned version, called the “separable fastener”,<br />

was patented in 1917 and features interlocking<br />

teeth pulled together and apart by a slider.<br />

Tetra Pak<br />

Thanks to the revolutionary paper-based packaging<br />

system Tetra Pak, we can now carry our milk home<br />

from the shop in cartons instead of glass bottles.<br />

Conceptualized in 1946 by Erik Wallenberg and<br />

produced by Ruben Rausing, Tetra Pak’s technology<br />

is used for storing and distributing liquids, semiliquids<br />

and dairy products.<br />

50<br />

51


Three-point seatbelt<br />

Now a standard requirement in every passenger<br />

vehicle, saving around one life every six minutes,<br />

the three-point seatbelt was developed by Swedish<br />

inventor and safety engineer Nils Bohlin in 1959<br />

for Volvo. It’s designed in a Y shape to spread out<br />

energy across a moving body during an accident.<br />

HIV tracker<br />

A recent addition to the list of Swedish inventions<br />

is the HIV tracker: a sensitive device used for<br />

mapping out and detecting the spread of HIV<br />

and other viruses. Conceptualized by Doctor of<br />

Biotechnology Martin Hedström and his team at<br />

Lund University, the device can detect extremely<br />

low concentrations of poisons, viruses or other<br />

substances in liquids – which also makes it<br />

potentially invaluable for fighting bioterrorism.<br />

Ultrasound / ECG<br />

Ultrasound is so integral to healthcare today that it is<br />

hard to remember a time when it didn’t exist. Along<br />

with German researcher Carl Hellmuth Hertz,<br />

Swedish physician lnge Edler devised the modern<br />

day echocardiograms – a Doppler ultrasound<br />

of the heart – that are integral to monitoring<br />

cardiovascular health. This invention netted both<br />

Hertz and Edler a highly coveted Albert Lasker<br />

Clinical Medical Research Award in 1977.<br />

Hövding bicycle helmet<br />

To help combat the issue of people not using<br />

bicycle helmets, Swedish company Hövding has<br />

developed the cyclist’s equivalent of a vehicle<br />

airbag: an “invisible” helmet that inflates within 0.1<br />

seconds and protects the head before impact. This<br />

helmet for the vain, which is worn around the neck<br />

as a collar that blends in with clothing, has sensors<br />

that detect any erratic patterns in the cyclist’s<br />

movements and deploy the airbag immediately<br />

when they sense an accident.<br />

Pacemaker<br />

In 1958, Rune Elmqvist developed a battery-run<br />

artificial pacemaker, which was used for the very<br />

first pacemaker operation, carried out by surgeon<br />

Åke Senning at Karolinska University Hospital<br />

in Stockholm. The pacemaker is placed under<br />

the heart patient’s skin and the electrical pulses<br />

it generates ensure that muscles expand and<br />

contract normally, regulating the heart rate.<br />

Power Trekk<br />

The futuristic-sounding PowerTrekk is a portable<br />

charger that uses eco-friendly fuel cell technology<br />

to convert hydrogen into electricity. By adding<br />

one tablespoon of water along with the fuel pack<br />

to the charger, you can connect any compatible<br />

electronic device – mobile phones, GPS, laptops,<br />

digital cameras – to the PowerTrekk to instantly<br />

charge it.<br />

52


AUSTRALIA<br />

Dellner Couplers Australia Pty Ltd<br />

Factory 2, 8 Newry Drive<br />

New Gisborne<br />

Victoria 3438<br />

Phone: +61 3 542 077 32<br />

BRAZIL<br />

Dellner do Brasil Sistemas de Conexão Ltda<br />

Rua Domingos Rodrigues, nº 341 – cj. 97<br />

CEP 05075-000 São Paulo – SP<br />

Phone: +55 11 98216 6351<br />

CHINA<br />

Dellner Train Connection Systems<br />

(Shanghai) Co. Ltd.<br />

1st floor, Building 3, Li’an Industrial Park<br />

No. 1366 Qixin Road Minhang District<br />

Shanghai<br />

201199<br />

Phone: +86 21 6442 2182<br />

INDIA<br />

Dellner India Private Limited<br />

Survey No:59/1, Padur Road,<br />

Mevalurkuppam, Sriperumbudur Taluk,<br />

Kanchipuram District, Tamilnadu – 602105<br />

Phone: +91 44 3012 5900<br />

Dellner India Private Limited<br />

Spring Meadows Business Park<br />

A 61, B4 & 4A<br />

Sector 63<br />

Noida – 201301<br />

Phone: +91 98 1109 4454<br />

ITALY<br />

Dellner Italy S.R.L.<br />

Zona Industriale Pescarito<br />

Via Pescarito 101B<br />

San Mauro Torinese<br />

10099<br />

Phone: +39 011 27 38 911<br />

POLAND<br />

SWEDEN<br />

Dellner Couplers AB<br />

Vikavägen 144<br />

Falun<br />

SE-79195<br />

Phone: +46 23 - 76 54 00<br />

TURKEY<br />

Dellner Ltd.<br />

Kizilirmak Mah. 1450 Sk. 3/66 Cukurambar<br />

06520 Ankara<br />

Phone: +90 312 472 72 77<br />

UNITED KINGDOM<br />

Dellner Limited<br />

Hearthcote Road<br />

Swadlincote DE11 9DX<br />

Derbyshire<br />

Phone: +44 1283 221122<br />

USA<br />

Dellner, Inc.<br />

8334-H Arrowridge Blvd<br />

Charlotte<br />

NC 28273<br />

Phone: +1704 527 21 21<br />

Dellner, Inc West Coast Service Center<br />

8413 Washington Blvd. Suite 155<br />

Roseville<br />

CA 95678<br />

Phone: +1 916 780 2600<br />

Dellner Train Connection Systems (Shanghai)<br />

Co., Ltd. Beijing Branch<br />

2nd 33B Building, 15 Jingsheng South 4th street<br />

Majuqiao Town, Tongzhou District, Beijing<br />

Phone: +86 10 59777918<br />

Dellner Sp. z.o.o<br />

Chwaszczynska 120 A, Str.<br />

Gdynia<br />

81-571<br />

Phone: +48 58 77 22 200<br />

Dellner Train Connection Systems (Shanghai)<br />

Co. Ltd., Wuhan Branch<br />

Jiangjun Rd, Bishui Avenue, Dong Xi Hu District<br />

Wuhan, Hubei Province<br />

FRANCE<br />

Dellner France<br />

50 rue Jean Zay<br />

69800 Saint Priest<br />

Phone: +33 4 78 20 78 58<br />

Singapore<br />

Dellner South East Asia<br />

57 Mohd Sultan Road<br />

#03-05 Sultan Link<br />

City Hall Suite<br />

Singapore<br />

238997<br />

Phone: +65 6933 9556<br />

GERMANY<br />

Dellner GmbH<br />

Emil-von-Keßler-Str. 2<br />

75038 Oberderdingen<br />

Phone: +49 725 892 690<br />

54<br />

55


Dellner Couplers AB<br />

Vikavägen 144<br />

Falun<br />

SE-79195<br />

SWEDEN

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