28218 SCC_FOCUS Summer pages LOW RES

THE MAGAZINE FOR BUSINESS LEADERS, MOVERS & SHAKERS 

SUMMER 2018 

ON BUSINESS 

Let’s Get 

Digital! 

From TV production to software 

development, Staffordshire is the 

perfect location for companies 

seeking dynamic growth. 

A Royal Celebration 

We take a peek at what our 

local businesses have been 

creating in support of the 

biggest wedding of the year! 

PLUS 

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FOCUS MAGAZINE 


03 

Our Patrons 

Want to discover the 

benefits of becoming a 

chamber patron? 

Contact us today for 

more information: 

T: 01782 202222 

E: marketing@staffordshire 

chambers.co.uk 

President’s message 

2018 has kick started very positively for us here at 

Staffordshire Chambers of Commerce. We have new faces 

within the team who are all geared up to support our 

membership and we are very excited to be delivering even 

bigger and better events and training courses to support 

Staffordshire’s business base. 

Paul Farmer OBE 

President Staffordshire 

Chambers of Commerce 

I would like to thank everyone who entered their business 

into the categories for our 2018 Staffordshire Business 

Awards, its great to see the successes of our local companies 

and I wish each and every entrant the best of luck. Keep an 

eye out for further opportunities and support from the team.

04 

CONTENTS 


Let’s Get Digital! 

06 

14 16 26 

32 34 36 

37 

39 50

Contents 

06 

Let’s Get Digital! 

34 

Finest and FutureFinest 

14 

From TV production to software development, 

Staffordshire is the perfect location for companies 

seeking dynamic growth. 

Award Celebrations 

Did you know that Staffordshire is home to a 

number of 2018 Queen’s Award winners? 

36 

Keep up to date with Staffordshire Chambers’ 

professional service network. 

Centre Stage in Stoke-on-Trent 

We hear from Andy Haldane, Chief Economist and 

Executive Director, Monetary Analysis & Statistics 

at The Bank of England, about his visit to our city. 

16 

A Royal Celebration 

37 A Star Appearance 

We take peak at what our local businesses have 

been creating in support of the biggest wedding of 

the year! 

26 # Well Connected 

Have you been spotted at a leading networking 

event in Staffordshire? 

32 Movers & Shakers 

Take a look at Staffordshire’s latest promotions and 

appointments. 

40 

50 

Did you get a chance to hear from 

Apprentice Star, Michaela Wain? 

Member News 

Catch up with Staffordshire Chambers’ members to 

hear their recent successes and achievements. 

Working Lunch 

Get to know Suzanne Davy, Director at 

Moorlands Contract Cleaning and President of 

Staffordshire Moorlands Chambers of Commerce. 

The views expressed in this magazine are not necessarily 

those of the chambers. This publication (or any part thereof) 

may not be reproduced, transmitted or stored in print or 

electronic format (including, but not limited to, any online 

service, any database or any part of the internet), or in any 

other format in any media whatsoever, without the prior 

written permission of the publisher. Although every effort is 

made to ensure the accuracy of information contained in the 

magazine, the chambers do not accept any responsibility for 

any omissions or inaccuracies it contains. 

Staffordshire Chambers of Commerce 

Commerce House, Festival Park 

Stoke-on-Trent, Staffordshire, ST1 5BE 

01782 202222 

Focus magazine is published by 


Design and Print by Rowtype Ltd, 

Unit 1, Milton Road, Milton, Stoke on Trent ST1 6LE 

Editorial and advertising: 

marketing@staffordshirechambers.co.uk 

01782 202222

06 

DIGITAL 


Let's Get Digital! 

Staffordshire has fast-growing digital 

and creative industries, fuelled by a 

vibrant, diverse business environment. 

From TV production to software 

development, this is the perfect location 

for companies seeking dynamic growth. 

In the UK, the sector is worth nearly £184bn and employs 

over 550,000 people, including opportunities in animation, 

computer games, film production, interactive media, radio 

and television. 

Such rapid growth is evidence of both the growing 

importance of the creative industries in an age of 

increasing digitalisation, with products and services such 

as video games and social media becoming ever more 

popular, and the fact that the UK has traditionally been 

near the forefront of such development. 

Eleanor Piredda, Marketing Manager at Fifteen Group, 

said: “It is vital for businesses of any size or sector to 

begin their journey to digital transformation. In this 

incredibly competitive and digitalised era, it’s essential 

businesses embrace what opportunities technology can 

bring. It gives them the competitive edge.” 

There is a need for both technical and professional skills’ 

within and across the industry. Many jobs in this sector 

are new with new roles are being created all the time. On 

average 72 per cent of UK digital tech workers are over 

35, challenging the stereotype that jobs in this sector are 

the preserve of millennials. 

Fuelling the development in Staffordshire sits an 

ambitious £17m project to drive up the number of skilled 

digital apprentices in the region, helping to address skills 

shortages in the industry which are having a detrimental 

impact on growth within the sector. 

Staffordshire University has secured £8 million funding 

from the Higher Education Funding Council for England’s 

Catalyst Fund towards the cost of the landmark project, 

which will see a new state of the art Digital 

Apprenticeships and Skills Hub built on its Stoke-on-Trent 

campus. 

It also includes a £5m funding pot for the design and 

delivery of new apprenticeships that will meet the needs 

of 21st century employers. 

The new development confirms Staffordshire University’s 

reputation as a national leader in the delivery of higher 

and degree apprenticeships as well as addressing the 

skills shortages affecting Staffordshire and the wider 

region.

DIGITAL 


07 

Staffordshire University Vice-Chancellor and Chief 

Executive Professor, Liz Barnes, said: “We are delighted 

to have secured HEFCE Catalyst funding for our project 

which provides a blueprint for Higher Education. 

“We are thrilled to be growing our learning community 

and connecting with our employers to develop digitally 

enabled apprentices who will positively impact on the 

region’s capabilities.” 

The Digital Apprenticeships and Skills Hub, set to 

open in 2020, aims to deliver more than 6,500 new 

apprenticeships over the next decade. It will also act as 

a one stop shop for UK employers looking to access the 

best support and advice on apprenticeships. 

Microsoft has already been identified as a partner in the 

project and the world-leading technology company will 

supply equipment and expertise to ensure all apprentices 

achieve a high level of digital literacy to increase their 

own employability and benefits for employers. 

The project has the backing of 

Staffordshire County Council, Stokeon-Trent 

City Council, college partners 

and employer representatives including 

Staffordshire Chambers of Commerce, 

who will work with the university to set 

up an Apprenticeship Training Agency. 

Matt Hubbard, Account Director 

at Reels in Motion, said: 

Staffordshire is the perfect place to start and 

grow a digital business. With the innovation 

and achievements of our existing digital 

companies alongside the skills development 

and drive of the next generation of digital 

businesses, Staffordshire will be at the 

forefront of the UKs digital sector boom. 

Based at the hub, the new agency will be managed by 

Staffordshire Chambers with the purpose of helping 

small businesses to benefit from apprenticeship 

opportunities. 

Sara Williams, Chief Executive of Staffordshire 

Chambers of Commerce, said: “The Digital 

Apprenticeships and Skills Hub is a fantastic 

development for Staffordshire. The Digital Economy 

will play a crucial role in the future of business, and this 

facility will help businesses large and small to develop 

the skills of their workforce and provide opportunities for 

apprenticeships. Staffordshire Chambers of Commerce 

will be working closely with Staffordshire University in 

setting up the Apprenticeship Training Agency, helping 

businesses and learners make the most of this great 

project.”

08 

DIGITAL 


In the UK, the sector is worth nearly £184bn and employs 

over 550,000 people, including opportunities in animation, 

computer games, film production, interactive media, radio 

and television. 

Daniel Waterman, Account Manager and Co-Founder at Carse and Waterman, said: 

Daniel Waterman, Account Manager and Co-Founder at Carse and Waterman, said: “We are thrilled to see 

such an uprising of digital business in Stoke-on-Trent and it's something that we have been trying to build 

for a while. The impact of the growth in the digital sector will lead to more local innovation and offer more 

creative jobs locally which is especially important when automation proves a threat to local jobs.

DIGITAL 


909 

Janine Bridges, Stoke-on-Trent City Council Cabinet 

Member for Education and Economy, said: “This 

is fantastic news and will improve the offer for all 

young people who want to learn in our city. We 

take inclusive growth very seriously and this means 

assuring our learners have the best start in life, 

right the way through to the higher education offer. 

By linking the university experience with work and 

industry experience, it will give young people an 

advantage in entering the employment market.” 

Staffordshire University Pro Vice-Chancellor 

(Partnerships and Region) Professor Ieuan Ellis, 

added: “The hub will act as a modern gateway 

to students, businesses and employees and help 

us to realise our vision to be both a Connected 

and Digital University. It will provide employers 

and learners with opportunities to design new 

apprenticeships, undertake co-delivery and provide 

skills and support that enables us to attract and 

retain talent.” 

As well as the support from local educational 

providers, Staffordshire’s digital sector is enriched 

with an array of energetic technology-based 

businesses who are helping to forward this 

innovation. 

eLearning Consultancy, Enlighten, is going from 

strength to strength and reaching across the globe 

as their expertise and innovation in Augmented 

Reality (AR) makes waves in this cutting-edge 

sector. 

Enlighten was selected to represent the best of 

UK specialists in this field for the UK's Global 

Business Programme visit to South Korea. This 

prestigious event brought together companies 

and research organisations from both countries 

to share knowledge, develop markets and explore 

opportunities for collaboration. 

The six-day trip, supported by Enterprise Europe 

Network (EEN) and Innovate UK, began with a 

visit to Seoul and included high level business 

introductions. The Enlighten team engaged in 

productive discussions with national and global 

players including Samsung, KICOX, NetMarble, 

Golfzone & ETRI. 

Steve Wileman, Chief Executive of Enlighten, said 

"It was a real privilege to have this opportunity to 

gain a better understanding of how UK innovations 

and businesses like ourselves can collaborate with 

South Korean counterparts and collaboratively seek 

to develop new digital solutions.” 

What is Augmented Reality (AR)? 

Augmented Reality and Virtual reality are 

hot topics in business innovation, but what 

is the difference between 

the two? 

Unlike virtual reality, which requires you to inhabit an 

entirely virtual environment, augmented reality uses 

your existing natural environment and simply overlays 

virtual information on top of it. As both virtual and real 

worlds coexist, users of augmented reality experience 

a new and improved world where virtual information 

is used as a tool to provide assistance in everyday 

activities. AR can be as simple as a text-notification or 

as complicated as an instruction on how to perform a 

life-threatening surgical procedure. AR can highlight 

certain features, enhance understandings, and 

provide accessible and timely data. Mobile phone 

apps and business applications by companies using 

augmented reality are a few of the many applications 

driving augmented reality application development. 

The key point is that the information provided is highly 

topical and relevant to what you are doing.

10 

ACCESS INDIA 


Access India with the UK India Business Council 

With a population well over one billion people and the country’s economy growing by over seven 

per cent in 2017, many companies are looking at India as a prime market into which they should 

expand, or at the very least investigate. 

On Monday 19 March 2018 Staffordshire Chambers’ 

Patron, Perkins Engines, joined with The Department for 

International Trade (DIT) to host an event, encouraging 

local companies to consider India as a relevant and 

exciting potential export market via the Access India 

Programme (AIP). 

The high-level event covered the considerable 

opportunities available to UK businesses as a result of 

the recently launched AIP. This is a flagship initiative of 

the High Commission of India in London and has been 

formed to encourage and assist UK SMEs to access the 

Indian market. The event provided a great opportunity 

to meet senior officials from the Indian government and 

network with businesses and various organisations active 

in the UK-India corridor. 

AIP is a market entry support programme which is free 

at the point of entry. It aims to assist small and mediumsized 

UK companies in trade and technology / investment 

collaborations with India. The High Commission of India in 

London is supported by UK India Business Council as the 

official Knowledge Partner for this programme. 

For more information on how your business can develop export markets please contact 

Staffordshire Chambers’ International Trade Team on 01782 202222, or for more 

information specifically in the AIP visit www.ukibc.com/about/access-india/ 

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CHARITY 


11 

Teaming up to support Staffordshire charities 

Staffordshire Chambers of Commerce has been working alongside businesses across the county to raise money for 

local charities, hosting events such as baking competitions, quiz nights and an Easter raffle. 

In April 2018 Staffordshire Chambers hosted their 

second charity bake off event, this time going up 

against chambers’ member, Goodwin International. 

Not only did the morning involve some healthy 

competition and eating vast amounts of cake, but it 

was all for a brilliant cause! 

Team members from Staffordshire Chambers dusted 

off their aprons and put their bakery skills to the test 

to compete against the Goodwins’ team, and the 

competition this year was fierce! Our star bakers 

from Staffordshire Chambers were Lyndsey Parry, 

Matt Hustwit, Deb Kelly and Tom Nadin. 

Beth scoops the charity crown 

Tom Nadin, Mentoring Growth Project Manager 

at Staffordshire Chambers, said: “It was really 

great being part of the Charity Bake-off event with 

Goodwin International. It had been years since I had 

last baked a cake. This, coupled with the friendly 

rivalry, made it a fantastic experience. The day was 

made even better by the money we were able to 

raise for our charity network. I look forward to our 

next challenge!” 

Despite the best efforts from the chambers’ team, it 

was Goodwins who took the crown this year, with 

Jess Whittingham winning over the judges with her 

incredible ‘Blonde Bombshell’ creation. 

Beth Coleman from The Goodwin Group worked 

alongside Allison Tomlinson from Staffordshire 

Chambers’ International Trade Team to co-ordinate 

the bake off. 

Beth said: “All of our bakers were excited and 

enthusiastic to take part in the challenge and 

definitely rose to the occasion. By using our 

resources to support the community, we are helping 

those who most need it. Through the delivery of 

our socio-economic strategy, we will continue our 

strong commitment to the community and help to 

address issues of primary local concern.” 

Staffordshire Chambers of Commerce has a total of 25 charities 

within their membership. Between December 2017 and April 

2018, the team raised over £700 which will be divided up and 

presented to each charity.

12 CERAMICS GDPR 


Practical Help for Your Business 

By Andy Dow | Managing Director at Spiral IT. 

Advertorial 

In 20 years of business systems consultancy, I have rarely seen a change that has as widespread 

implications for businesses as the General Data Protection Regulation (GDPR). 

Talking to customers throughout the 

county about GDPR, I’ve encountered 

every response from “GDPR what?” 

to total confusion and concern. In 

short, very few businesses know what 

is expected from them when this new 

regulation is introduced. 

What are the key 

implications for YOUR 

business? 

There are a number of changes 

introduced in the regulation from 

territorial boundaries to designing in 

privacy into IT systems, but the main 

things to be aware of are: 

Consumer Consent 

You may be asked to prove the consent 

you received from a customer and that 

it was obtained through clearly worded 

communications. In plain English, 

rather than being hidden within legal 

small print. 

Depending on your business, consent 

may have to be specific. For example, 

if you provide different services within 

your organisation you will need to 

obtain specific consent for each each 

offering. 

Incentives can still be used to obtain 

consent, but you must be careful that 

the data is used in a relevant way to 

the original incentive. 

Right to access and data 

portability 

These two fundamental articles of 

GDPR give consumers the right to 

request access to any and all personal 

data held about them, the purpose it is 

being used for and the right to transfer 

this data to a third party. This means 

any data you hold on someone must 

be made available to the customer 

within 1 month and they can then pass 

this data on and lodge a complaint 

with an Ombudsman or industry 

regulator. 

Penalties 

These are increased under GDPR and 

can be up to either 4 per cent of the 

company’s annual turnover or £20 

million. However, these are maximums 

and other measures can be used 

before resorting to fines, such as 

warnings and compliance orders. But 

it is the cost of compliance that could 

be the greater concern to businesses. 

What are the main things 

that will be required of 

businesses after it comes 

into force on Friday 25 May? 

If any one of your contacts want to see 

what information you hold about them, 

you must send them a copy of that 

information within 1 month. 

And…. 

If people want to unsubscribe from 

your contact list, they must be allowed 

to do so for phone calls, emails and 

post separately and easily.

GDPR 


13 

How can you best prepare? 

The first step to compliance is to hold 

all customer details, interactions and 

documents in a structured data store 

such as a Customer Relationship 

Management (CRM) system. Then 

for each contact record you can store 

marketing consent for email, phone, 

post, SMS etc. 

Once your customer data is 

centralised you need to make this 

data available as quickly and easily 

as possible. 

GDPR compliance can be easy with the right tools and business processes. 

SpiralIT provides simple solutions to give your customers immediate access to a highly secure, self-service portal that 

contains all the data (including documents) that you store about them and allows them to control exactly what they 

want to subscribe to. 

For more information on this or any of our other services please email AndyDow@spiralit.net. 

GDPR Ready CRM 

from £199 

email AndyDow@spiralit.net

14 QUEEN'S AWARD 


Recognising 

success 

Since 1965, UK businesses have had 

the opportunity to put themselves 

forward for the chance to win the 

‘Queen’s Award for Enterprise’. 

The award is the highest 

of its kind for business and 

recognises the achievements of 

companies working in the areas 

of international trade, innovation, 

sustainable development and 

the promotion of development 

through social mobility. 

Winning businesses are invited to 

a Royal reception at Buckingham 

Palace and are presented with 

their award at their company 

base by one of the Queen’s 

representatives. Once granted, the 

award is valid for five years. 

“flying the flag for British 

quality and expertise, 

bringing a boost to their 

local economies.” 

Recipients of the 

award can also expect 

to benefit from an 

array of advantages, 

including: 

• Flying the Queen’s Award 

flag at their main company 

office 

• Using the Queen’s Award 

emblem on marketing 

materials 

• A Grant of Appointment 

• Press coverage and 

national recognition 

Previous winners have also noted 

a boost in staff morale, an increase 

in commercial value and greater 

development opportunities within 

their markets. This year saw 238 

businesses recognised nationally. 


is delighted to announce that the 

prestigious honour has been awarded 

to several chambers’ members:

QUEEN'S AWARD 


15 

• ADDMASTER (UK) LTD. – 

Queen’s Award for Enterprise in 

International Trade 

• SWIFT-CUT AUTOMATION – 

Queen’s Award for Enterprise in 

International Trade 

• THE WOOL PACKAGING 

Company – Outstanding 

Achievement in Innovation 

The Wool Packaging Company was 

also honoured with a Staffordshire 

Business Awards in 2017 in the 

Small Business of the Year category. 

The receipt of these accolades 

is a testament to how entering 

local business awards can benefit 

companies on a national scale. 

Swift-Cut Automation has been 

honoured with the Queens’ Award for 

Enterprise in International Trade. 

Neil Smith, International Global 

Development Director at Swift-Cut 

Automation, said: “We are thrilled 

that our international growth and 

success has been recognised by the 

Queens Award, arguably the most 

prestigious business award in the UK 

and a testament to our product, our 

team and our vision. The Secretary 

of State for International Trade, Dr 

Liam Fox, highlighted Swift-Cut’s 

achievement by remarking that the 

business is “flying the flag for British 

quality and expertise, bringing a 

boost to their local economies.” 

Addmaster UK Ltd, who are based 

in Stafford and provide innovative 

additives for the plastics, textile, 

paper, paints and coatings 

industries, has been recognised for 

their achievements in International 

Trade for a second year running – a 

huge honour in itself. 

CEO and Founder of Addmaster, 

Paul Morris, said: “As a UK 

manufacturer based in Staffordshire 

we are delighted that the Queens 

Award has again recognised our 

export achievements on a global 

scale.” 

The Wool Packaging Company has 

proven that they are going from 

strength to strength after winning 

the Queen’s Award for Outstanding 

Achievement in Innovation. 

Angela Morris, Founder and CEO 

of The Wool Packaging Company, 

said: “We are delighted and proud 

to have achieved the Queen’s Award 

in recognition of the commitment 

and tenacity of the Woolcool 

team and the continued support 

of suppliers and friends. On a 

wider platform this award will 

reinforce the vital role that natural 

materials can play in meeting the 

environmental challenges that 

face the planet both now and in 

the future.” 

Staffordshire Chambers of 

Commerce is proud to have 

worked with these fantastic 

growing businesses and is happy 

to have assisted several of them 

through the Regional Growth 

Fund to support their projects 

and development. Staffordshire 

Chambers would urge companies 

to consider entering a multitude 

of awards as they open doors for 

opportunity and recognition for 

success. 

"We are delighted and proud to have achieved the Queen’s Award in recognition of the commitment and tenacity 

of the Woolcool team, and the continued support of suppliers and friends. On a wider platform this award will 

reinforce the vital role that natural materials can play in meeting the environmental challenges that face the 

planet both now and in the future.”

16 ROYAL CELEBRATION 


A Royal 

Celebration 

Two team members from Staffordshire Chambers of 

Commerce were lucky enough to step onto the grounds of 

Windsor for the Royal Wedding of the Year. 

Staffordshire Chambers' International 

Trade Advisor, Wendy Hall, and 

Growth Network Coordinator, Kelly 

Thelwell, were two of the lucky 

2,000 members of the public 

to have been given a golden 

ticket to HRH Prince Harry and 

Meghan Markle’s big day. With 

only 12 individuals attending from 

Staffordshire, the pair were thrilled 

to receive an invitation to witness the 

official unity of Harry and Meghan. 

Wendy, a mum of two from Knypersley and her colleague 

Kelly from Stoke-on-Trent who are based at Staffordshire 

Chambers’ Festival Park office, were nominated by Chief 

“I was absolutely thrilled. I couldn’t believe it when I got 

the invitation from the Lord Lieutenant’s Office. The letter 

looked so official I had no idea what it was - it was such a 

fabulous surprise and I know it’s an absolutely amazing 

experience that my daughter and I will never forget.“ 

Executive, Sara Williams. Wendy was 

put forward for her contribution to the 

Ceramics Industry and Kelly for her 

contribution to the community. 

Kelly was accompanied to the wedding 

by her sister, Charleen, and Wendy 

shared the day with her daughter, 

Rebecca. 

Kelly said: “Words can’t describe how 

excited I was. I was over the moon to even 

receive a nomination and couldn’t believe it 

when my invitation arrived.” 

Wendy added: “I was absolutely thrilled. I couldn’t believe it 

when I got the invitation from the Lord Lieutenant’s Office. 

The letter looked so official I had no idea what it was - it 

was such a fabulous surprise and I know it’s an absolutely 

amazing experience that my daughter and I will never 

forget.“ 

Sara Williams, Chief Executive at Staffordshire Chambers 

of Commerce, said: “Wendy and Kelly really deserve this. 

They both work incredibly hard and have made a huge 

difference to Staffordshire’s economy with the work that 

they do, which is why I nominated them."

ROYAL CELEBRATION 


17 

As royal wedding fever gripped the nation, several Staffordshire 

Chambers’ members joined the party, either holding celebratory events or 

producing specialist commemorative gift-ware to celebrate HRH Prince 

Harry and Meghan Markle’s big day. 

We take a snapshot look at the businesses who jumped 

on board the royal event of the year. 

Dreamair 

The Stoke-on-Trent giftware company, Dreamair created a full range of Royal Wedding 

memorabilia. 

Specialising in the production of specialist giftware for all occasions, the business 

produced a selection of items including a heart tin, coaster, fine bone china mug 

and an enamel mug to celebrate the big day. 

Mair Williams, Owner of Dreamair, said: “As we specialise in producing personalised 

giftware for special occasions, how could we not produce something bespoke to mark 

the Royal Wedding? We’re absolutely delighted with the range and they proved to be really 

popular with orders coming in from all over the world.” 

Emma Bridgewater 

Emma Bridgewater produced two 

special commemorative 

mugs to celebrate the 

wedding of HRH Prince 

Harry to Meghan 

Markle. 

The mugs were 

handmade in the 

Emma Bridgewater 

factory and continued 

the company’s thirty-year 

long history of making royal 

commemorative ware. 

The first half pint Royal Wedding Mug 

features elegant scripting with the 

groom and bride’s names and wedding 

date, as well as text that reads: “Game 

changers, free spirits, big hearts & 

well-suited.” The mug also has a row 

of crowns and hearts in 

red and blue and comes 

complete with a bespoke 

backstamp. 

The second mug features a classic 

hand-applied spongeware design, with 

the couple’s names and wedding date, 

as well as regal scrolls and crowns in 

blue and red. 

Emma said: “We are proud to continue 

the honourable tradition of making 

pottery to mark national events. We 

have been making commemorative 

ware since 1985, celebrating events 

such as the Diamond Jubilee using 

traditional techniques in our factory 

in Stoke-On-Trent. Royal themed 

pottery made in Staffordshire can be 

traced back to the time of Charles II, 

and we are thrilled to see celebration 

through pottery continuing in 2018 

with Harry and Meghan.”

18 ROYAL CELEBRATION 


Roy Kirkham & Co Ltd 

English Fine Bone China Producers, Roy Kirkham & Co Ltd, also 

produced a range of exclusive Prince Harry and Meghan Markle 

wedding commemoratives. 

This specially commissioned range including a trinket tray, larch 

mug, larch candle and tea-towel, are made from either English 

Fine Bone China or 100 per cent cotton manufactured in the UK. 

Susan Robertson’s design inspiration comes from the intricate 

and spectacular vaulted ceiling in St. George’s Chapel, Windsor 

Castle which is one of the finest examples of 15th century 

perpendicular Gothic style architecture in the world. 

The Potters Club 

The Potters Club is a unique Stoke-on-Trent venue 

with historic Royal connections who celebrated the 

big day with a themed Royal Wedding afternoon tea. 

Members of the Potters Club were able to 

enjoy watching HRH Prince Harry and Meghan 

Markle’s special day live on a big screen while 

enjoying a glass of fizz and finger sandwiches 

and cakes. Some guests even dressed for the 

occasion complete with wedding hats. 

Stuart Darby, Club Manager at The Potters Club, said: “We 

have long links with the Royal family and have hosted several 

lunches for members of the Royal family over the years, 

including HM The Queen. The club is also home to a rare copy 

of the exquisite Coronation Vase, made for Her Majesty by the 

key members of our world-renowned ceramics industry - so 

it was most appropriate that we celebrated this very special 

event with a special afternoon tea.”

ROYAL CELEBRATION 


19 

The Stafford Arms 

People living in Bagnall celebrated the Royal Wedding by having a street party outside 

the old Post Office. 

The Stafford Arms joined in by showing the Wedding Service in their bar area. 

Customers enjoyed a complimentary glass of Prosecco and nibbles whilst they 

watched the memorable day unfold. 

Jugs of Pimms and half-price bottles of Prosecco were also available 

as well as BBQ food. A String Quartet played and @QuartetCabaret 

also performed to add that extra special touch to the day. 

"A Royal Wedding is such a special occasion... 

and it really was fun to commemorate it in such a creative way. 

It’s not every day a prince gets married!” 

Valentine Clays 

Stoke-on-Trent’s Ceramics Centre, LoveClay, 

hosted a royal wedding tea party to celebrate 

the special occasion. 

Guests enjoyed a themed afternoon tea 

in the contemporary gallery space whilst 

watching the Royal wedding live on TV. 

To mark the momentous occasion, 

there was also an opportunity to create 

commemorative pieces with Teacher 

Matthew Dimbleby in the LoveClay 

workshop facility. 

Guests were shown how to create a heart plaque by Matthew, 

who has over 30 years’ experience. 

Matthew said:” A Royal Wedding is such a special occasion 

and it really was fun to commemorate it in such a creative 

way. It’s not every day a prince gets married!” 

Hannah Ault, Sales and Marketing Director at Valentine 

Clays, commented: “It was really exciting to be hosting such a 

unique event. What better way to celebrate a Royal wedding 

in Stoke-on-Trent than by getting creative with clay? It was 

great to get everyone together to enjoy the wedding.”

20 PROFILE PLUS 


A busy year ahead 

So far 2018 has been a busy year with the University of Wolverhampton 

further developing its presence in Staffordshire. 

Highlights include: 

• Launch of a new Skills Deal with Staffordshire County Council. 

• Official opening of a brand new twn centre facility in staffordshire Place, 

University of Wolverhampton in Stafford (UWiS), with hundreds of 

visitors through the door in the first few weeks and capacity audiences 

for the initial public lecture series and language courses. 

• Launch of a partnership with Entrust focused on teacher CPD and 

degree apprenticeships. 

Alongside these highlights a number of business 

focused seminars have taken place and more are 

planned, particularly showcasing business startup, 

business growth and initiatives designed 

to bring the business innovation latest thinking 

into through initiatives such as the Knowledge 

Transfer Partnerships. 

Once more, the University of Wolverhampton will 

be sponsoring the Staffordshire Business Awards 

in the category for Science, Technology and 

Innovation. 

Finally, the University of Wolverhampton has 

been working hard behind the scenes with our 

partner New Beacon Group on Beaconwood 

Park Campus to develop a series of programmes 

and projects that will see an increasing amount 

of Higher Education and CPD programmes in 

Stafford for UK and international students in the 

coming 12-18 months. 

To see a full list of upcoming public lectures, 

tasters and events at the centre please visit 

www.UWiS.co.uk or www.Wlvstafford. 

eventbrite.com 

Employer Engagement within the Ministry of Defence is expanding, why? 

Engaging with the business community is a key strategy 

in support of The West Midland Reserve Forces & Cadets 

Association’s Defence People objectives and is the 

principle activity required to develop and sustain, strong, 

positive and mutually beneficial relationships between 

employers and the MoD. 

Working with Defence is an attractive proposition to 

industry; Armed Forces personnel have skills and traits 

from military service that are of huge value to employers. 

Through their service they receive the best of training 

in professional trades, leadership, management and 

teamwork and they are naturally instilled with the core 

values of commitment and integrity. Add to this selfdiscipline, 

moral courage, self-motivation and reliability 

and they make ideal employees for any sector. Employing 

a Veteran, Reservist or a Cadet Force Adult Volunteer 

means those valuable skills can be directly transferred to 

your business. 

Support from employers is fundamental to the National 

Defence priorities. For that reason, they are keen to 

establish open, strategic relationships with employers, 

tailoring partnering opportunities to mutual needs and 

business goals. 

© Crown copyright 2017 

To find out more about how you can work with Defence contact 

your Regional Employer Engagement Directors, Philip Sinclair 

and Debra Barton who can provide free and convenient advice 

to help you build the right partnerships across all defence 

personnel initiatives. The team’s role is to provide support to 

employers, helping you to understand the value of military 

personnel as employees, and to assist with signing the 

Armed Forces Covenant and building that mutually beneficial 

relationship with Defence. 

To find out more contact 0121 427 5221 ext *227 

or email wm-reed2@rfca.mod.uk

BUSINESS SERVICES 

FROM STOKE ON TRENT COLLEGE 

Develop your skills, staff 

and business with us. 

21 

• Apprenticeships 

• Gateway to Apprenticeships 

• FREE Recruitment Service* 

• Professional and Occupational Training 

• Access to Funding 

• FREE Organisational Needs Analysis 

• Conferencing and Events Services 

* Recruitment service is for Apprenticeships, subject to T&Cs 

To find out how we can support your business 

contact our experienced team on: 

01782 603603 or email business@stokecoll.ac.uk 

www.stokecollege.ac.uk/business 

Cauldon Campus: Stoke Road, Shelton, ST4 2DG Burslem Campus: Moorland Road, Burslem, ST6 1JJ

QUARTERLY ECONOMIC SURVEY 

Q1 2018 

22 QES ANALYSIS 

Why do we survey? 


The QES is a prominent tool used to measure the 

state of business sentiment and is monitored by a 

range of national and international organisations, 

including the Bank of England, HM Treasury, and 

the European Commission. 

STAFFORDSHIRE CHAMBERS OF COMMERCE 

How do we work out the results? 

Net balance points are determined by subtracting 

the percentage of companies reporting decreases 

in a factor from the percentage of companies 

reporting increases. 

QUARTERLY ECONOMIC SURVEY Q1 2018 

This Q1 survey comprises responses from 98 

represents the change from the 

businesses across Staffordshire. 

previous quarter expressed as 

Based on the responses of over 98 businesses, locally the QES shows that despite increasing 

percentage points. 

domestic Firms were sales, questioned the economy between remains February subdued and in the first quarter of 2018, despite a strong 

% Increase 

export March 2018. performance. In the manufacturing sector, 31 firms 

responded. In the services sector, 65 businesses 

% No Change 

responded. 

% Decreased 

Key: 

YOUR BUSINESS, 

YOUR VOICE, 

YOUR CHAMBER. 

AT A GLANCE 

DOMESTIC SALES 

Manufacturing 

Services 

LOOKING AHEAD 

CASHFLOW 

Manufacturing 

Services 

67% 40% 

64% 

Balance 

8 Points 

64% 27% 9% 

EXPORT SALES 

Manufacturing 

Balance 

18 Points 

36% 21% 3% 

Balance 

11 Points 

54% 37% 5% 

Services 

EMPLOYMENT GROWTH 

Manufacturing 

54% 

36% 11% 

Balance 

8 Points 

11% 6% 2% 

Services 

INVESTMENT 

Services 

Investment in 

Machinery 

8 points 

CONFIDENCE 

PRICES 

Balance 

39 Points 

67% 12% 21% 

Manufacturing 

Balance 

9 Points 

Manufacturing 

Investment in Machinery 

46% 

19% 

64% 30% 6% 

Manufacturing 

38 points 

Balance 

13 Points 

40% 49% 11% 

Services 

Investment in 

Training: 21% 

Services 

11 pts 

Balance 

4 Points 

Manufacturing 

Investment in 

Training: 21% 

4 pts 

65% 26% 9% 

Services 

36% 32% 

Balance 

16 Points 

Balance 

11 Points 

Balance 

Balance 

11 Points 

2Points 

36% 64% 0% 32% 65% 3% 

49% 49% 2% 28% 71% 1% 

This report has been compiled by the Staffordshire Chambers of Commerce. Further information about the QES can be found by 

contacting: Matthew Lowe (Policy Advisor) T: 01782 202 222 

www.staffordshirechambers.org.uk | @Staffschambers

QES ANALYSIS 


23 

View from 

Sara Williams 

Staffordshire Chambers’ 

Chief Executive 

In the manufacturing sector, the 

proportion of firms reporting 

improved export sales and orders rose 

compared to the previous quarter. 

The indicators for domestic sales, 

employment expectations, recruitment 

and confidence in turnover across 

both sectors are higher than in 

the previous quarter showing that, 

despite previous uncertainty around 

Brexit, businesses are getting on with 

the job. 

Despite both sectors showing 

improvements in cashflow, the 

manufacturing sector reported that 

they expect the cashflow to decrease. 

The proportion of firms confident that 

turnover and profitability will improve 

in the next quarter increased from 

Q4 of 2017, however firms continue to 

report significant reductions in long 

term investment plans due to long 

term Brexit uncertainties. 

The results emphasise the need to 

kickstart the economy by addressing 

the barriers to growth – in particular 

the need for the Government to 

engage with businesses on the future 

Sara Williams, Staffordshire 

Chambers of Commerce 

Your business, your voice, your chamber! 

of international trade – which is 

hindering the ability of companies to 

invest in their long term plans. 

Our local and national growth 

in the UK economy is due to the 

favourable global trading conditions 

our exporters are trading in and not 

an increase in domestic demand. 

Once again Brexit uncertainties, 

recruitment difficulties and price 

pressures remain principle concerns 

for businesses across Staffordshire, 

even if short-term confidence levels 

remain resilient. 

At a time when firms face increased 

up-front costs, an apprenticeship 

system in crisis, road and rail 

infrastructure operating above 

capacity, mobile phone and 

broadband ‘not-spots’ multiplying, 

and businesses not being able 

to recruit, it’s obvious that the 

key to improved productivity and 

competitiveness lies in getting the 

basics right. Sorting these business 

fundamentals must move to the top 

of the agenda - and fast. 

Justin Urquhart Stewart, Cofounder 

at Seven Investment 

Management 

QES analysis 

The latest results show 

that many of you are 

feeling rather positive, 

given every single score is 

leaning towards an uptick 

across all the leading 

business indicators, both 

in terms of the last three 

months’ review and the 

immediate outlook. I can’t 

commend this confidence 

enough. 

The findings show that 

exports and domestic 

sales are doing well, 

with manufacturing in 

particularly putting in a 

stellar performance. These 

have also had a clear 

impact on employment 

growth. Meanwhile, the 

results for Q1 2018 seem 

to be fuelling growth for 

the coming quarter. So 

further improvements 

are forecast for cashflow, 

business investment (both 

in machinery and training) 

and are also feeding 

through to confidence. 

Staffordshire Chambers is here to support your businesses - 

Get in touch with a member of the Chambers' team on 01782 202222.

24 ADVERTORIAL 


CLS coupé welcomed to the city 

Mercedes-Benz of Stoke is excited to introduce the all new CLS coupé, which is 

available to test drive now. 

This is the third generation CLS coupé 

which blends familiar styling elements 

with an array of striking new details. 

The new CLS pioneers the new design 

idiom of Mercedes-Benz, recognisable 

by its clear contours and reduced 

lines. Its character is marked by a grille 

contour that widens towards the base 

and a forward-slanting front section. 

Other features include wide, low-set 

headlamps and two-section tail lights. 

At the same time the design reflects 

the timeless aura of the first CLS, 

which quickly became a design icon. 

All CLS models are equipped with new 

engines: in-line six-cylinder and inline 

four-cylinder units as diesel and 

petrol versions. Like its predecessors, 

the new CLS exudes self-assured 

sportiness in exemplary style: a highly 

emotive vehicle offering impressive 

long-distance and acoustic comfort 

coupled with thrilling, unrivalled 

technology. 

Striking front-end features 

include the diamond grille 

typical of Mercedes-Benz 

coupés, with a single 

louvre. The silhouette of the radiator 

grille widens towards the base, 

resembling the contours of the grille on 

the Mercedes-AMG GT. 

The luxurious interior of the CLS Coupé 

impresses with its clear basic lines, 

and echoes the flowing contours of the 

exterior. 

The CLS is equipped with the latest 

generation of driving assistance 

systems, with route-based driver 

support provided by the Driving 

Assistance Package. 

Greg Bethall, General Manager at 

Mercedes Benz of Stoke, said: “We're 

delighted to have the all new CLS 

coupé in our dealership. Its striking new 

design and world class comfort ensures 

that this car stands out from the crowd 

and we’re excited to welcome our 

customers into our dealership to find 

out more about this great car.” 

Follow @MBofStoke or search Mercedes-Benz of Stoke on Facebook to stay up to 

date on the latest news. To book a test drive phone 01782 202112, 

visit lookers.co.uk/Mercedes-Benz or simply call in and meet the team. 

Professionals in Fire Safety and Protection 

We are specialists in: 

 

 

 

 

 

 

Fire Risk Assessments 

Consultancy 

Fire Training 

Fire Safety Management 

Fire Alarms & Emergency Lighting Systems 

Fire Extinguishers 

0800 802 1888 

www.magggroupltd.com

BESPOKE TRAINING 


25 

Treat your team to a touch of bespoke 

A team of six from Dukes Bailiffs Limited was thrilled to welcome Staffordshire Chambers’ training team 

into their workplace for a bespoke training course. 

Colin Naylor, Managing Director at 

Dukes organised for six of his staff 

members to undertake a Managing 

Staff Effectively course delivered by 

Staffordshire Chambers’ Trainer, Steve 

Bracey. 

Colin said: “We used Staffordshire 

Chambers to deliver the training for 

key staff who had recently received 

promotion. Steve is a confident, 

friendly trainer with a great sense of 

humour. He encouraged participation 

from all delegates and provided lots 

of opportunity for group discussions 

which made the training come to life. 

All in all, it was a great day’s training 

and a valuable input to our future 

managers.” 

Bespoke learning for you and your team 

If you would like to offer your staff 

members a bespoke approach 

to learning, contact Staffordshire 

Chambers’ Training Team on 

01782 202222. 

" I thoroughly enjoy Steve’s 

courses and have been on 

one before. I look forward 

to another one in the 

future. 

" 

" Steve is a natural trainer and 

his humour and knowledge 

keeps the session interesting! 

" The training was adapted 

to fit our organisation 

without veering from the 

course content. 

" 

" 

" Fantastic 

trainer would 

recommend. 

" 

" Fantastic training. I really 

enjoyed it and feel that it will 

all be helpful in my role. 

"

26 # WELL CONNECTED 


Finest Three Leaders Event 

Finest and FutureFinest AGM and Spring Lunch

# WELL CONNECTED 


27 

Meet the Buyer 

FutureFinest Ball 

Dates for your diary: 

For more information or to book a place at any 

Staffordshire Chambers’ event visit 

www.staffordshirechambers.co.uk/events-calendar 

Wednesday 4 July 2018 

Tuesday 18 September 2018 

Thursday 27 September 2018 

Chamber Membership Services Breakfast 

Amazon Tour 

Managing Your Chimps

28 

WOMEN IN BUSINESS 


Women take centre stage 

Natwest Business and Staffordshire 

Chambers of Commerce teamed up 

for yet another successful ‘Women 

in Business’ event to celebrate the 

ambitious ladies within our region and 

the successes that they have achieved. 

Sponsored by NatWest Business and 

Staffordshire Chambers of Commerce’s 

Factory programme, the event was 

held at Tillington hall in Stafford where 

over 100 ladies from Staffordshire came 

together to network and celebrate. 

Gemma Bourne, Business Growth 

Enabler at NatWest, said: “International 

Women’s Day is always such a fun 

event and working with Staffordshire 

Chambers yet again to support Women 

in Business in Staffordshire is fantastic." 

Emily Adams, Director of The 

Greenhouse Theatre Project, said: 

“International Women's Day is such an 

Ladies come together to celebrate 

ambition and talent 

important day to take the time to reflect 

and be inspired by all the amazing 

women that have and are continuing 

to contribute to our society. It was a 

privilege to speak at the event about 

supporting women in the arts and so 

very encouraging to meet many female 

business owners leading the way in 

their community.” 

Kate Beardmore, HR & Service 

Director at Synectics Solutions 

Women take centre stage 

Ltd, said: “I was so honoured to be 

asked to speak at the event. It was 

amazing to see over 100 women 

together, sharing ideas in a wonderful 

atmosphere and supporting each 

other.” 

Nicky Birks, Partnership Development 

Manager at The Donna Louise 

Children’s Hospice, said: “The event 

was a fabulous opportunity to connect 

with local business women.” 

Advertorial Feature 

What’s the best way to deal with late payments and unpaid invoices? 

By Richard Anderson, Head of Debt Recovery at 

Beswicks Legal 

My favourite saying is ‘cash is king’, because there 

is nothing more important than good cash flow, 

especially for small businesses. 

Late or non-payment of invoices is the single 

biggest factor impacting business cash flow 

and the consequences can be serious. 

Chasing unpaid invoices can be a timeconsuming, 

frustrating and uncomfortable 

experience. 

It’s important to be clear with your 

customers from the outset, drawing their 

attention to your terms and conditions and 

explaining your policy around late or nonpayment. 

Make sure you send your invoices out on time 

and chase as soon as the invoice becomes 

overdue. The worst mistake that people make 

is not acting immediately when payment is 

outstanding. 

If you still don’t succeed, don’t be afraid to 

pass your unpaid invoices to a debt recovery 

professional. Sometimes a solicitor’s letter is 

exactly what is needed to get things moving 

and a good legal expert will work with you 

to establish the best approach, taking into 

account your relationship with your debtor 

and how strongly you wish to pursue them. 

This needn’t be too costly. At Beswicks we 

have a fixed free approach to debt recovery 

and a high success rate, so never write off 

money that you are owed. 

If you would like help to recover unpaid debts or support to review your terms and 

conditions to stop debt occurring in the first place, phone Richard on 

01782 205000 or email richard.anderson@beswicks.com

PATRONS NEWS 


29 

GDPR is here but Staffordshire businesses are 

urged to avoid complacency 

Now that the implementation date for the General Data Protection Regulation (GDPR) has passed, leading 

audit, tax and consulting firm RSM, is urging Staffordshire companies to continue to implement the changes 

required to help mitigate substantial financial and reputational risks arising from issues of non-compliance. 

The new legal framework, which 

came into force on 25 May 2018, is 

the biggest change to data privacy 

legislation in over two decades. Its 

aim is to protect personal data, 

regardless of borders or where the 

data is processed. It has harmonised 

data protection laws across the EU 

and applies to organisations across 

the world. Any company processing 

personal data about EU citizens - 

whether they reside in the EU or 

elsewhere in the world – now need to 

abide by the GDPR legislation. 

David Morris, Technology Risk 

Assurance Director at RSM, said: “In 

a growing digital economy, where 

data can be collected and stored 

within seconds, there is more risk of 

cyber security breaches. The GDPR 

legislation acknowledges this and is 

an attempt to make governance catch 

up with technology. Paradoxically, it at 

the same time adds a wider range of 

risks and consequence to organisations 

that don’t effectively safeguard 

personal data. The regulations have 

already transformed how businesses 

approach the storage, management 

and use personal data. 

“If they have not already done so, 

Staffordshire businesses need to put 

processes and controls in place to 

ensure a strong environment of data 

security and privacy is implemented. 

“However, initial compliance is just 

the first step. Companies need to 

ensure they manage their on-going 

risk through activities such as keeping 

data registers updated, conducting 

annual data protection audits and 

providing regular refresher training 

sessions for staff. This will not only 

improve efficiencies, but it will 

maintain awareness of GDPR across 

the business. 

“In the coming months, as public 

knowledge of the new rules beds in, 

organisations can expect to receive 

the first of a wave of subject access 

requests (SAR) where an individual 

asks to know what personal data is 

being held about them and where. 

However, a business that doesn’t know 

what data it has and in what form is 

going to be unable to respond quickly. 

The importance of knowing your 

own data footprint therefore remains 

undiminished. 

“GDPR means that marketing to clients 

and customers has changed. Without 

appropriate consent, businesses will 

already be finding that their ability to 

market and sell products and services 

is hindered. Failing to adhere to the 

legislation will undoubtedly impact the 

bottom line for some organisations in 

the short term. 

“Staffordshire businesses need to 

make sure they avoid complacency 

now the legislation has arrived in order 

to avoid the operational, financial and 

reputational risks that non-compliance 

will now bring.” 

A sad farewell 

Staffordshire Chambers extends its sympathies to all 

relatives and friends of former President, William Podmore 

OBE, who died on Thursday 1 March 2018, aged 99. 

William (Bill) served as President of the North Staffordshire 

Chamber from 1973 to 1975 and was also the chambers’ 

landlord for several years whilst based at Winton House. 

As well as having his own engineering and property 

businesses, Bill will be remembered for the construction 

of marvellous landscaped gardens at his home at Consall 

Hall. He inherited former mining land and spent 50 

years converting the old pit site into a breath taking new 

creation with views over lakes, woodland and castle ruins. 

The gardens extend over 70 acres and feature six lakes, 

and were once described by Gardeners World Presenter 

Carol Klein, as ‘the jewel in the crown of Staffordshire 

Gardens’.

30 

PATRONS NEWS 


Employment law 

update. 

Dates for 

your diary 

in 2018 

by Sharon Auld, 

Head of Employment Law 

at Grindeys Solicitors 

2017 was a busy year in the world of Employment Law. 

Among the legal headlines were the removal of employment 

fees and the beginning of what was to become a national 

consultation on the pay gap between men and women. 

However, the changes aren’t over for employers and HR 

professionals: with March 29th 2019 signalling the UK’s separation 

from the EU, 2018 looks set to be a year of significant change, 

particularly where Employment Law is concerned. Let’s take a look at 

the main events you might want to put in your calendar. 

April 

Marking the end of the old financial year and the start of the new, 

it seems appropriate that the topic of tax will take the spotlight this 

month. April will see the government making changes to the way 

termination payments are taxed, including safeguarding the first 

£30,000 against income tax and National Insurance contributions. 

This will also be the month in which the first reports detailing the pay 

gap between the sexes must be submitted.

PATRONS NEWS 


31 

April also heralds the withdrawal of Employment 

Allowance for a year from any employers who are found to 

have employed illegal workers. 

In addition, the Fit for Work assessment service will be 

scrapped at the end of March, as well as overhauling its 

current fit note scheme – exact details as to who, other 

than Doctors, will hold certification powers in the future is 

still unclear. 

May 

The big one for May will be the government rolling out 

the EU-approved General Data Protection Regulation 

laws. Among the many new protocols will be the right 

for individuals to be informed if their data has been 

compromised and the right for them to have their 

information deleted from search engines. 

June 

This is the month in which the EU’s Trade Secrets 

Directive comes into play, giving greater protection 

to Intellectual Property Rights. For businesses and 

individuals, this will mean greater recourse in the event 

that trade secrets are misappropriated, especially by a 

member of staff. 

Other Key Events in 2018 

While it’s hard to see beyond the first months of 2018, there are 

further changes to Employment Law expected, although their 

absolute dates remain yet to be confirmed. However, if you’re 

an employer or an HR professional, these are the upcoming key 

events to keep an eye out for: 

Grandparental Leave 

A hot topic since Parental Leave was introduced in 2015, 

Grandparental Leave will see parents able to assign part of their 

maternity or family leave to grandparents, allowing them to return 

to work more quickly. In addition, the move is hoped to encourage 

grandparents to remain in work, rather than having to leave their 

jobs in order to help their children with childcare. 

Payment for Sleep-In Shifts 

Towards the end of 2018, the clock will be ticking fast for 

employers who have not yet chased up their obligations to the 

Social Care Compliance Scheme. Launched in 2017, the scheme 

gave employers until 2019 to identify and pay what they owe to 

workers who may have been paid less than the minimum wage 

for sleep-in shifts. Once the deadline has expired, employers will 

have three months in which to make the outstanding payments, 

or face legal action. 

Brexit 

Although this doesn’t come into effect until the 

third month of 2019, employers will be watching 

the continued negotiations regarding Britain’s 

withdrawal from the European Union. While the 

Settled Status agreement seems to have gained 

some ground, the main issue for employers is 

likely to be how the legislation for immigrant 

workers will change. 

The anticipated date for review of the rules will 

be in 2021, which gives businesses three years 

in which to begin recruiting and try and stay 

ahead of the constantly-shifting Brexit sands. 

2018 looks to be an important year for those 

who have any dealing with Employment Law. 

While the short-term changes are well worth 

investigating, the long-term plans are the ones 

that are set to have the greatest effects.

32 MOVERS & SHAKERS 


Lee Vickers | Steve Clark 

Handelsbanken 

Handelsbanken Stoke-on-Trent has strengthened its team with two 

recent appointments. 

Lee Vickers joins the local relationship bank as an Individual 

Banking Account Manager with over 10 years of banking experience. 

He will be involved in developing existing customer relationships 

as well as welcoming new customers to Handelsbanken’s bespoke 

approach to local banking. 

Steve Clark is a further addition to the team with over 20 years 

of banking experience. He joins in the role of Account Manager 

Support and will be heavily involved in ensuring that the branch 

continues in the provision of excellent customer service to its 

customers. 

Jodi Attwood-Boot 

Bowcock & Pursaill 

Phil Brown 

RSM 

RSM has extended its tax team 

by appointing a new Associate 

Director in Stoke. 

Phil Brown is a leading 

employment tax professional 

with over 20 years’ experience. 

He brings a wealth of specialist 

experience working with a variety 

of clients, from ambitious large 

multinationals to owner managed 

businesses. 

In his new role, Phil will provide 

tax advisory support to a growing 

number of clients in Stoke-on- 

Trent, whilst working closely 

with the local team to grow the 

practice and its offering. 

Bowcock & Pursaill has grown its team 

with the permanent appointment of 

Apprentice, Jodi Attwood-Boot. 

Jodi completed her two-year 

apprenticeship with the firm and has now 

taken a permanent position within the 

team which will arm her with a Chartered 

Legal Executive qualification. 

Lucy Robins 

Deans 

Lucy Robins Is the most recent 

student at Deans to pass her final 

professional exams to qualify as 

a Chartered Accountant with the 

Institute of Chartered Accountants 

in England and Wales. 

Lucy came top in the ICAEW Staffs, 

Salop and Wolverhampton district 

in the Corporate Reporting paper 

which is quite an achievement 

and Lucy will collect the AB Snow 

Certificate award at a presentation 

ceremony later this year.

MOVERS & SHAKERS 


33 

Leek United 

Leek United is thrilled to welcome an array of new faces to it’s growing team. 

Jane Stevenson 

Michelle Prince 

Richard Czapski 

Andrew Morris 

The company has appointed 

Jane Stevenson as its new 

Head of Human Resources. 

The role is Jane’s first within 

the financial services sector, 

after spending the last 20 

years in senior operational 

HR posts in Northern 

Ireland. 

Michelle Prince has been 

appointed as Manager at 

Leek United’s Uttoxeter 

branch. She took charge 

of the Market Place office 

after moving from the 

Society’s Cheadle Branch. 

Richard Czapski has been 

appointed as Manager at 

Leek United’s St Edward 

Street branch in Leek. He 

first took charge of the 

Head Office branch in 2015, 

before spending two years 

at the helm of the Society’s 

Ashbourne team. Now Richard 

has returned to the branch 

where he started his career 

in financial services as a 

part-time Customer Adviser 

in 2005. 

Finally, Leek United has 

appointed Andrew Morris 

as its new Finance Director. 

Andrew has over 20 years’ 

experience in financial 

services and is a Fellow of 

the Chartered Institute of 

Accountants in England 

and Wales. His most recent 

role was for three years as 

Head of Finance Business 

Partnering at Nationwide 

Building Society. 

Sarah Kennerell-Walters | Tayler Nuttall 

Purple Sprout 

Purple Sprout has welcomed two new faces to its 

growing team. 

Sarah Kennerell-Walters has taken the role of 

Business Development Executive after coming from 

a similar sales role at a leading insurance broker. 

She follows hot on the heels of 23-year-old Tayler 

Nuttall who joined Purple Sprout as a Graphic 

Designer. 

James Boulton 

Freeths 

Freeths LLP has expanded its 

Stoke office corporate team 

with the recruitment of Partner 

James Boulton. Returning 

to his North Staffordshire 

roots, James is looking 

forward to assisting clients in 

Staffordshire and the wider 

Midlands. 

James has joined Freeths’ Stoke office as a Corporate Partner 

after training in London with Magic Circle firm Linklaters 

and spending 10 years with US firm Reed Smith LLP in 

their Europe and Middle East corporate department. He 

has experience in domestic and cross border mergers and 

acquisitions (company and business sales and purchases, 

acting for both buyers and sellers), joint ventures, venture 

capital, private equity, corporate restructurings and general 

company law advice.

34 FINEST 


It’s our members that make the difference! 

Finest goes from strength to strength as Staffordshire’s premier 

professional services network continues to grow 

We are delighted to report that we now have 

over 100 Finest members with, on average, 

one new member joining every week! This 

growth rate is testament to the quality of the 

existing members and the benefits that new 

members perceive in joining our organisation. 

Those new members bring a wealth of 

knowledge and experience to complement 

that which already exists within Finest and 

together our members are making a big 

difference at the heart of driving business 

growth in Staffordshire. 

One example of a new Finest member making 

a difference is Wendy Dean from Strategi 

Solutions Group. As a member of the Finest 

Steering Group and also the Local Enterprise 

Partnership (LEP) Board, Wendy will play a 

key role in helping Finest members to make a 

difference across the county 

Wendy said: “There are clear synergies 

between the aims of Finest and the LEP 

and I’m pleased to act as a liaison for the 

professional services sector and encourage 

mutual benefits.” 

Members are also making a difference 

to other members by contributing to the 

quality of our highly successful events by 

bringing and sharing their expertise with 

other members. A great example of this was 

our GDPR event where we brought together 

three new members (Excello Law, Synectics 

Solutions and Towergate Insurance) with two 

long-standing members (D2NA and Freeths) 

to act as experts to help over 50 attendees to 

prepare for GDPR. The event was very well 

received not only because of the quality of 

the experts and the advice that they freely 

gave but also because of the great facilities 

provided by the venue Summit Hospitality, 

another Finest member. 

100+ 

No Finer way to make connections 

Mike Grocott, Deputy-Chair of the Finest Events and 

Marketing Group, said: “Having such a wealth of diverse 

experience in the membership, coupled with a willingness to 

be actively involved with our events, makes it so much easier 

to put on great events that our members want to attend. With 

new members joining all the time, it’s also exciting to look 

forward to what events we’ll be able to put on in the future as 

we are always looking for new ideas, speakers and venues.” 

It’s great to see our membership growing and it’s great to see 

the relationships and collaborations being forged between our 

members, new and “old” alike. Because, at the end the day, it’s 

the strength of our membership that leads to the success of 

our organisation. 

To find out more about finest, please go online to 

www.staffordshirechambers.co.uk/finest, 

or email finest@staffordshirechambers.co.uk.

FUTUREFINEST 


35 

FutureFinest – Supporting our Future leaders 

It has been an outstanding year for FutureFinest with 

higher attendances at events and more members than ever 

volunteering to support the group’s development. 

FutureFinest is a fantastic support network, providing Staffordshire’s 

young professionals the opportunity to get out and about, network 

with like-minded peers, develop ongoing social relationships and 

increase their own profile. 

David Bowen from Tinsdills is the new Chair of this thriving network. 

David said: “Getting involved in FutureFinest is essential for 

professional firms who want to develop their future leaders. It gives 

young professionals knowledge of the breadth of businesses in 

the area and helps to build a responsive and supportive business 

community. FutureFinest also enhances the appeal of staying in 

Staffordshire or coming back to the county after studying elsewhere, 

enabling local talent to grow from its roots.” 

David Bowen, Chair of Futurefinest 

Getting involved in FutureFinest is essential for professional firms who want to develop their future leaders. It gives young 

professionals knowledge of the breadth of businesses in the area and helps to build a responsive and supportive business 

community.

36 BANK OF ENGLAND 


Centre stage in Stoke-on-Trent 

We hear from Andy Haldane, Chief Economist and Executive Director, Monetary 

Analysis & Statistics at The Bank of England, about his visit to our city. 

On Monday 5 March I visited Stokeon-Trent 

for my latest Town Hall 

visit, in partnership with the North 

Staffordshire YMCA. The YMCA’s 

motto is “empowering young people” 

and that was very much the theme 

for the day. I spent it speaking with 

teachers and pupils at Thistley 

Hough Academy and then at a YMCA 

roundtable to discuss local issues 

with YMCA leaders, workers and 

volunteers, local charities, chambers of 

commerce and the local council. 

I had not realised what an incredibly 

rich history the YMCA movement 

has. If growth and endurance are 

measures of success, it is clear the 

YMCA movement has been a massive 

one. More than 170 years on, YMCAs 

are going strong. They operate in 119 

countries around the world. There 

are 116 YMCAs in England and Wales 

alone, helping over 600,000 people in 

some form or other each year. They 

are still providing shelter, food and 

friendship for young people. 

As in the mid-19th century, YMCAs 

remain key civic institutions. One 

difference from the past is that these 

days YMCAs are often dealing with the 

consequences of deindustrialisation, 

rather than industrialisation. They 

now often help young people whose 

lives and livelihoods, or their parents, 

have been set back by the loss of 

iconic local industries, many forged at 

the time of the Industrial Revolution. 

In Stoke-on-Trent, this refers to the 

traditional heartland industries, such 

as ceramics and steel. 

The YMCA’s motto is “empowering 

young people” and that was very 

much the theme for the day. 

Speaking to local charities and to 

YMCA volunteers, the benefits of 

providing people, often distant from 

the workplace and their families, with 

a base were absolutely clear. From 

that base many were building skills, 

technical and social, getting a foot 

on the housing ladder, (re-)entering 

the world of work, building families 

Andy Haldane, Chief Economist and 

Executive Director, Monetary Analysis & 

Statistics at The Bank of England 

and relationships. It was inspiring to 

hear some of their stories of personal 

progress and the role local charities 

and voluntary organisations were 

playing in this. 

There is much still to do in the area, 

with levels of unemployment and 

poverty high relative to the rest of 

the UK, the quality of housing and 

social spaces low and availability of 

public transport and finance weak. 

These structural problems are long 

standing but may have meant the 

positive effects of low interest rates 

and a more robust banking system 

have not trickled down fully to the city 

over recent years. At the same time, 

the local community spirit is incredibly 

strong in Stoke-on-Trent with a city 

centre regeneration project underway, 

including through investment in 

improved infrastructure.

LET'S DO BUSINESS 


37 

A star appearance 

The annual county wide exhibition, Let’s Do Business 2018, saw members 

from all chambers across Staffordshire come together to network, make new 

connections, attend business support seminars and ultimately do business. 

Over the years, there has been 

some fantastic guest speakers at the 

event, including Nick Holzherr (‘The 

Apprentice’ 2012 runner-up and CEO of 

Helium Ventures) and Charlie Hutton 

(UK’s no.1 online lead generation 

consultant) and this year was no 

different! 

Let’s Do Business was delighted to 

welcome Michaela Wain as this year’s 

key speaker. Already a well-established 

business woman in her own right with 

her successful construction magazine, 

‘Design and Build UK’, 33-year-old 

Michaela is also known for appearing 

on the 2017 season of ‘The Apprentice’ 

and finishing in third place! 

Michaela’s story of how she overcame 

personal and professional struggles to 

become a successful businesswoman 

at such a young age is an inspiring 

one, and a perfect example of how 

determination and a positive attitude 

can play an important role in achieving 

goals. One such struggle was the 

liquidation of her first company just five 

years after opening, but despite this, 

Michaela proved she was a force to be 

reckoned with. 

She said: “As much as this massive 

set back could have had a longterm 

effect on me I didn’t allow it 

to. Instead, I immediately started 

another business, paid off my debts 

from the first one and focused on 

making my new company bigger 

and better.” 

Whilst ensuring the success of her 

businesses, Michaela was also 

overcoming personal difficulties outside 

of her work life. 

Michaela added: “Personally I have 

suffered with depression and anxiety 

Successful Business Woman and 

Apprentice Star, Michaela Wain 

since being a young girl. I have had 

many testing times and battled to 

overcome my demons and have come 

out on top. Further struggles came 

in the form of 15 miscarriages, again 

this did not make me give up my goal 

of becoming a mother, instead this 

resiliency resulted in the birth of my 

beautiful son who is now eight years 

old. “ 

Not only is Michaela a successful 

business woman, working mother 

and entrepreneur, nowadays she can 

be found giving motivational talks 

about women in business and how 

to overcome the adversities faced. 

Michaela will also be telling her own 

inspirational story as part of a packed 

line up for Let’s Do Business, which 

also includes speed networking, 

business support clinics and a wide 

range of exhibitors.

38 LET'S DO MENTORING 


Rev up for growth with Let’s Do Mentoring 

Lohen, based at Raleigh Hall, Eccleshall, has seen its own performance hit new heights, recording 

85 per cent growth and employing four new staff in the last two years. 

Mentor, Vince Craig, said: “Lohen was a success 

before I got involved but growth had stalled. We 

have worked to identify barriers to growth and 

to then break them down.” 

Founded in 2004, Lohen is run by Andrey Magiy 

and is a market leader in the supply and fitting 

of specialist performance equipment for the 

popular BMW Mini brand. 

He was introduced to Vince in 2016 after 

expressing an interest in how a mentor could 

help Lohen move up a gear. 

Andrey explained: “The business was 

established but we had hit a bit of a plateau in 

terms of profits and turnover, maintaining them 

at around the same level for six years. 

"I knew that we needed to make the next 

leap forward and the offer of support from 

a business-minded, independent voice was 

available through Let’s Do Mentoring.” 

Vince added: “We started with looking at the 

basics and asking questions such as what are 

your current sales and profits, what do you want 

to achieve and what are the barriers to getting 

there? 

“I see the major benefit as giving Andrey the 

space to think about his business, giving him 

time to look at the elements that build success.” 

Andrey explained: “Having a mentor helps to 

give me time to think about business strategy 

and get feedback from someone else who has 

led a business.” 

Mentor, Vince Craig, said: “The Managing 

Director’s chair can be a lonely place, my task 

was to provide Andrey with a sounding board 

and a place where he could discuss ideas, 

dismiss some and take the best ones forward.” 

Andrey Magiy from Lohen driving success with Mentor, Vince Craig 

OUTCOMES: 

STAFF 

INCREASED FROM 

8 to 12 

GROWTH 

85% 

IN THE FIRST YEAR 

OF MENTORING 

For further information on the Let’s Do Mentoring scheme please 

contact Ann Steele at ann.steele@staffordshirechambers.co.uk

MADE IN STAFFORDSHIRE 39 


Collaborations are ‘Made in Staffordshire’ 

On Thursday 28th March 2018, manufacturing businesses from all over the county came together to 

celebrate the Made in Staffordshire ‘Meet the Buyer’ event at St. George’s Park, Burton-upon-Trent. 

The day was a fantastic opportunity for local manufacturers and 

engineering businesses to meet, network and liaise with potential 

customers from across the Staffordshire region. It was also a 

chance for manufacturers to pitch their products and services 

and for delegates to gain an insight into the support available for 

emerging businesses. The event was funded by the Stoke-on-Trent 

and Staffordshire Local Enterprise Partnership and organised by 

Staffordshire Chambers of Commerce. 

Mike Cole, Head of Public Affairs at Michelin Tyre PLC, said: “It’s always 

a pleasure to meet up with other Staffordshire based manufacturers 

and see how they are progressing. Such a wide and diverse range of 

products suggests the local manufacturing economy is moving forward 

in these interesting times.” 

The event encouraged local businesses to showcase their 

products, helping to further develop for the manufacturing sector. 

Business is 'Made in Staffordshire' 

Staffordshire Moorlands manufacturing company, 

Bebbington Brick, was just one of the exhibitors at the 

event. 

Simon Morley, Business Development Manager at 

Bebbington, said: “Following the event I have been in 

contact with three potential new suppliers, plus a local 

company who is considering incorporating our products 

into their own portfolio. I also had enquiries from four 

individuals interested in our products or services.” 

It is fantastic to hear first hand how these events are 

actively helping local Staffordshire based businesses 

to network and generate custom through face to 

face showcasing, and in these ever-changing times 

it is inspiring to witness such community spirit in the 

business and manufacturing world.

40 MEMBER NEWS 


Charity partnership 

A charity partnership 

The Regent Theatre is delighted to announce that Steelite 

International has renewed their sponsorship of the theatre’s 

Community Giving scheme in conjunction with Giving Something 

Back. This fantastic initiative provides theatre tickets to local charities 

and fundraisers to use in raffles. 

This year, the fields of giving are focused on four cornerstones 

including Youth Aspiration and Education, Community Regeneration, 

The Elderly and Health & Wellbeing. Steelite International is 

committed to working closely with the local community surrounding 

its Stoke-on-Trent factory. 

Phil Ray, Group Company Secretary at Steelite, said: “We are 

delighted to be working with the Regent Theatre and sponsoring this 

great initiative. The Giving Something Back scheme enables Stokeon-Trent 

theaters to donate tickets to local charities and to reward the 

outstanding work done in the community by helping others. It is also 

fantastic for our employees as they also benefit from the sponsorship.” 

Group hits the top in England 

Recently published data from the 

Education and Skills Funding Agency 

(ESFA) has shown Newcastle and 

Stafford Colleges Group (NSCG) as 

the highest performing College in 

Staffordshire and notably, one of the 

top performing post-merger institutions 

in England. 

The results were highlighted in the 

latest National Achievement Rate 

tables and are based on the 2016-2017 

academic year. Achievement rates 

are a measure of how many students 

completed and passed the course they 

studied. 

NSCG’s overall achievement rate during 

the last academic year stood at 88.2 per 

cent, placing the group in the top spot 

in Staffordshire and South Cheshire 

and in the top 15 per cent of colleges 

nationally. In addition, retention rates 

across all areas score higher than 

all local competitors, reflective of 

the group's reputation for providing 

outstanding academic and pastoral 

support throughout the student journey. 

Karen Dobson, Principal and Chief 

Executive of Newcastle and Stafford 

Colleges Group, said: “We are 

delighted to be identified as one of 

the highest performing post-merger 

institutions in England, during our first 

year post merger. It is a tremendous 

achievement and reflective of the hard 

work, passion and dedication of our 

amazing students and staff.”

MEMBER NEWS 


41 

Lifetime Achievement 

Managing Director at Strategi Solutions 

Group, Wendy Dean, was awarded a 

Lifetime Achievement Award at Signal 

One’s prestigious Inspiration in Business 

Awards. 

Wendy was handed the accolade at a 

glittering ceremony at the Wychwood Park 

Hotel, Crewe, as judges recognised her 

major contribution to the region’s business 

community over many years. 

In her pursuit of business perfection, 

Wendy has never stood still. Recognised 

early on for being a key strategic thinker, 

she progressed quickly from receptionist to 

her first HR role for Royal Ordnance PLC in 

1984. From there she joined transport giant 

ANC, now FedEx UK, as HR Manager, 

promoted to HR Director in 2000. 

A further promotion took Wendy to Steelite 

International where, under her guidance 

as Group HR Director, the company was 

awarded the accolade of Employer of the 

Proud Winner, Wendy Dean 

Year 2014 at the National Business 

Awards. 

Three years ago, aged 50, Wendy 

displayed her entrepreneurial spirit 

and knowhow by starting her 

First in class for Midlands’ Google Reference College 

South Staffordshire College has become the first college in the Midlands to 

be granted Google Reference College status. 

The global technology company recognised the innovative approach to 

technology made by the education establishment. The digital transformation 

of the college blended a mixture of cutting-edge hardware, cloud migration, 

and the implementation of digital learning and online productivity tools. 

The use of cloud-based technology has had a significant impact on learners, 

revolutionising the assessment process with students receiving feedback on 

submitted work in a matter of hours instead of days. 

South Staffordshire College will play an active role as a reference point and 

best practice adviser to other colleges on implementing and utilising cloud 

technology for learning. The college will draw on its experience with Google 

for Education to help others in the further education sector make the most of 

the innovative technology available. 

Jamie Smith, Executive Director – Engagement at South Staffordshire 

College, said: “Our role is to prepare our learners to become the workforce 

of tomorrow and technology plays a huge part in that. The way we learn and 

access education is changing, the adoption of cloud technology has given 

our college a seamless learning experience. 

“I believe that technology should be simple to use and make life better. 

Part of the success behind the adoption of Google technology at South 

Staffordshire College and education more widely has been its simplicity to 

use. Every member of the South Staffordshire College team uses the Google 

G-Suite for Education technology, saving us time, money, and enabling new 

ways of working. We are very proud to be 'Googley”. 

own business. As ever, the move was 

a resounding success – Wendy is now 

Managing Director of Strategi Solutions 

Group, with 20 employees and 100 

clients. 

Wendy said: “I am incredibly proud and 

honoured to receive this award. I have 

always worked hard to better myself in 

business and have been fortunate to 

work with some amazing people and key 

mentors along the way. 

“I never expected to win a lifetime 

achievement award – it seems such 

a short time ago that I set out on my 

career path. But business can always 

be improved by experience and there 

are many others whose knowhow and 

expertise is driving the region forward. 

Awards such as this are recognition for 

the efforts of them all. I’ll be looking to 

carry on my work across all areas for 

many years to come.” 

£110 Million investment launched 

JCB has taken the wraps off a new 

generation of tracked excavator 

following one of the biggest investment 

programmes in its history. 

The company has ploughed £110 million 

into developing its ‘X Series’ which will 

compete in a global tracked excavator 

market where almost 190,000 machines 

are sold every year. 

The new product is starting to roll off 

production lines at JCB Heavy Products 

in Uttoxeter and is now being launched to 

customers around the world. 

JCB Chairman, Lord Bamford, said: “The 

market for tracked excavators has grown 

enormously since JCB made its first one in 

1965 and we now export these machines 

all over the world. The X Series is an 

evolutionary product which also contains 

high levels of innovation. The operators 

have been at the heart of its development 

and they will find it extremely comfortable 

to use. While the cost of the development 

of the X Series is a big investment for 

a private company to make, we are 

very happy to do it because the market 

opportunity is huge.”

42 STAFFORD MEMBER NEWS 


Next chapter starts with 

rebrand 

‘Ground’ breaking expansion 

Travelworld Motorhomes is on the road to expansion as construction work 

gets underway on new headquarters in a £5.5m deal backed by Allied Irish 

Bank (GB) (AIB (GB)). 

The work is due for completion in October 2018 and will comprise a 1,000 

sqm state-of-the-art showroom, offices and a 1,000 sqm service centre as 

well as extensive parking for visitors. 

Travelworld Managing Director, Ross Edwards, said: “We’d been looking 

for a new headquarters for some time and this site is both the right size 

and location to enable us to appeal to a much wider catchment area. 

“It took quite a while to complete the planning process for the new 

development, but the encouragement and support that we received from 

the team at AIB (GB) throughout the process was really important and 

made a real difference.” 

National award win! 

Lymestone Brewery is celebrating after 

scooping its first ever national award. 

The Stone brewery won a bronze medal 

for its Cherry Stone beer at the Society 

of Independent Brewers (SIBA) national 

awards. 

The brewery, which is also celebrating 

its 10th anniversary this year, has won a 

clutch of regional awards for its beer over 

the last decade, and last year was named 

Staffordshire Brewery of the Year at the 

Taste of Staffordshire Awards. But this is 

the first time it’s been recognised on the 

national stage. 

Judged by brewers and industry experts, 

the awards covers a huge range of beer 

style categories. Lymestone won the 

bronze medal in the speciality light 

bottled beer category for Cherry Stone 

after it landed gold at last year’s SIBA 

Midlands awards. 

Ian Bradford, Head Brewer at 

Lymestone Brewery, said: “We’re 

absolutely delighted. Cherry Stone was 

incredibly popular when we introduced 

it as a seasonal beer a couple of years 

ago, so it quickly became one of our 

permanent cask ales and part of our 

bottled range. To get recognition for it 

at the SIBA national awards is fantastic 

and to get our first national award in our 

10th anniversary year is extra special.” 

Edson Evers has unveiled its new 

branding to kick start a new chapter 

within the business. 

Established in 1972, Edson Evers’ 

rebrand builds upon its established 

reputation for delivering award-winning 

national and international PR and 

marketing campaigns, while updating 

the organisation’s brand identity and 

raising the profile of its digital, video and 

content offering. 

Grace Duggal, Managing Director at 

Edson Evers, said: “We are extremely 

proud to launch our new branding, 

which captures the essence of what 

we do: helping organisation’s share 

inspiring ideas, create compelling 

conversations with key influencers and 

deliver exciting content campaigns, 

whatever the channel or medium. 

“The new logo’s design pays homage to 

ideas and communication, whether in 

the form of a thought bubble, speech or 

that all-important ‘light bulb’ moment.” 

Cherry Stone bottles national award

STAFFORDSHIRE MOORLANDS MEMBER NEWS 


43 

Cheers as accountants toast loyal clients 

LSGK Accountants Ltd celebrates a 

special anniversary with a group of 

clients who have been with them for over 

50 years. 

Formerly known as Leslie SG Knott & Co 

Ltd, the business started trading in Leek 

in 1960 and moved to its present offices 

in Talbot Street around 1969. It is now a 

part of the Growth 4 Businesses group 

which has offices in Cannock, Codsall 

and Stoke-on-Trent. 

To recognise this landmark LSGK 

presented long-time clients with a 

specially branded bottle of ‘Queen of 

the Moorlands’ whisky as well a special 

certificate and a £50 voucher. 

Jed Eatough, Managing Director at LSGK 

Accountants, said: “We bought the 

practice in 2014 and I was immediately 

amazed by the loyalty of many existing 

customers. 

“This was reflected in the staff with four of 

our team having been with the business 

since leaving school. It proves that people 

still value relationships and service and I 

think this is our unique attraction.” 

A generous 

celebration 

Riverco Trading is 

celebrating after bagging 

the Garden Care Product 

of the Year Award for the 

Frogsuit Wood Treatment 

at the prestigious DIY Week 

Awards 2018. 

The luncheon not only 

served as an opportunity 

to recognise excellence 

and innovation across the 

sector, but also a chance 

to give something back. 

A collection was made on 

behalf of The Rainy Day 

Trust, with generous guests 

helping to raise muchneeded 

funds for the UK’s 

only charity supporting 

the home improvement 

workforce and their families 

in times of need. 

Business venture is bread and butter for catering duo 

Business Partners, Michelle Harrison and Sue Taylor have 

welcomed the growth of their company, Taylor-Made 

Buffets. 

The pair have known each other for 25 years and are best 

friends as well as equal partners in their catering business, 

based at the Blue Mugge pub in Leek. 

Shelley explained: “We had been asked to cater for external 

customers before but shied away from it as we thought 

looking after the pub’s customers was enough to handle. 

However, we gave it a go and found that we could manage 

the extra work and got great feedback from customers.” 

Sue added: “We have a policy of using the best quality and 

freshest food for our buffets and meals and we buy most of 

our food from local independent shops. We are committed 

to doing our bit to support the local economy and being 

a part of the chamber network fits in perfectly with this 

thinking.” 

Food glorious food thanks to friends, Michelle and Sue

44 ADVERTORIAL 


Workshops to grow your business through innovation 

It is a fact that Innovative Companies outperform their 

competitors which is why the BIC has been running a series 

of self development workshops to help companies grow 

through Innovation in Staffordshire for over 20 years. 

Continuous excellent feedback encourages the BIC to keep 

running their workshops which are analysed and updated on 

a regular basis. 

Workshops include Profiting from Innovation; Intellectual 

Property Rights; New Product Development; Leadership 

in Innovation; Funding for Innovation and New Product 

Development. The BIC also runs a number of ad hoc 

Networking Events on a range of interesting and topical 

subjects related to Innovation such as R&D Tax Relief; Mobile 

Technology; RFID; Image Rights and Cyber Security. 

The BIC works with local and relevant partners and experts 

to deliver their workshops and events to give their clients the 

best possible advice and information available. 

The BIC’s Director of Innovation Sandra Butterworth said 

“These workshops are designed to improve the delegates’ 

knowledge in subjects related to Innovation and although I 

am pleased that overall feedback is excellent I am particularly 

pleased that on average more than 75% of the delegates say 

that they have increased their knowledge on that particular 

subject by at least 50%.” 

Previous workshop delegates in 2018 have commented: 

“Very good indeed, had all my questions answered” – 

The Food Safety Company Ltd, Protect & Fund your 

Innovation Workshop - 28 February 2018 

“Very well delivered and targeted individual needs” – 

Ringehay Heritage Building Co, Marketing your Innovation 

Workshop - 7 March 2018 

“Very informative and worthwhile” – Henshall Innovations 

Ltd, What IP do you Own? Workshop - 15 March 2018 

“Great session, very inspiring” – Extramile Communications, 

Leadership Skills Workshop - 28 March 2018 

To find out about BIC workshops and events in 2018 

visit www.thebic.co.uk/events 

Let the BIC help you grow through Innovation! 

Attend our Free Workshops to learn valuable lessons 

from the Experts! 

Profit from Innovation - 26 September 0800-1030 Stoke on Trent 

Innovation doesn’t just happen - it needs to be managed! Why do we need 

Innovation? How can we bring innovation into our business? 

How can we use it to grow? 

New Product Marketing - 3 October 2018 0930 -1700 Stafford 

Understanding markets and customers - who will buy from you and why? Marketing 

tools and tactics. How to minimise risks and launch innovations successfuly. 

What IP do you Own? - 18 October 2018 1030 - 1430 Cannock 

This workshop will give participants an excellent overview of intellectual 

property and how it impacts on small and medium sized businesses. 

Delivered by the Intellectual Property Office. 

BIC WORKSHOPS ARE CURRENTLY FREE OF CHARGE FOR SMALL AND MEDIUM SIZED BUSINESSES IN STAFFORDSHIRE ONLY 

01782 333798 

www.thebic.co.uk/events 

enquiries@thebic.co.uk

MEMBER NEWS 


45 

Teaming up to support the community 

Local charity Arch has been chosen 

as one of Hanley Economic Building 

Society’s charities of the year. 

The building society will be supporting 

the work that Arch does to prevent 

homelessness in North Staffordshire. 

Sarah Forshaw, Operations Manager for 

Homelessness, Housing and Complex 

Needs at Arch, said: “Fundraising helps 

us to provide more than just bricks and 

mortar, it helps us provide support and 

activities to develop resilience, skills for 

independent living and aid people in longterm 

recovery from crisis and trauma. 

“The money raised by Hanley Economic 

will support the funding of wider activities, 

including equipment for our allotment and 

materials for cooking lessons, through to 

supporting a customer to get back into 

employment.” 

Staff from across the building society will 

be taking part in fundraising activities and 

volunteering throughout the year. 

Deborah Henry, Head of HR at Hanley 

Economic, said: “We chose to support 

Arch because this links in well with our 

focus on supporting the community and 

reaching out to people of all ages to help 

end homelessness and promote social 

inclusion. 

“Our business is all about helping people 

to get their own homes and we feel we 

can also provide support to Arch by 

allowing our staff time off to volunteer, 

either in a practical capacity or using their 

specialist financial knowledge to mentor 

individuals.” 

Hanley Economic will also be supporting 

Dougie Mac, Alice Charity and the YMCA. 

25-year celebration 

Brothers Stephen and Simon Ward are celebrating the 25th 

anniversary of Graphix. 

The brothers began Graphix on the kitchen table at their 

parents’ home and have masterminded growth which has 

seen the company work with household names such as 

bet365 and Help for Heroes. 

The Norton-based business has shown year on year growth, 

with funds repeatedly being reinvested in new state of the art 

equipment and in the Graphix team. 

Stephen said: “I guess a key to our success is a refusal to 

stand still. We had ambitions to create a full-service agency 

with the capability to create high quality design and then 

give our customers the finished product, whether that be 

a new brand, website, vehicle graphics or signage. 

“We are a growing business and the level of equipment 

that we have allows us to complete large format print 

work to a very high standard. We have also grown 

our team, investing in talented senior level designers, 

managers and sign fitters.” 

This has been demonstrated in a major investment 

programme over the past three years with Graphix 

spending around £300,000 on new printing presses.

46 MEMBER NEWS 


Employees save £500,000 

KMF have celebrated the success 

of their eighth Productivity Share 

Scheme (PSS), recognising savings of 

£505,116.54 over the last twelve months. 

The scheme, which over the last five 

years has saved KMF Group over £2.3 

Million, pays out an annual bonus to 

any employee spotting an opportunity 

for process improvement or cost saving 

within KMF and implementing that idea 

into a new process. 

The scheme concentrates on the 

seven key areas of waste, including 

over production, inventory, transport, 

process, idle time, operator motion 

and bad quality and aims to bring 

continuous improvement to KMF’s 

manufacturing operations. 

189 employees from across the KMF 

Group have contributed to the cost 

saving scheme this year. 

Sam Dutton, KMF’s Productivity 

Scheme Administrator who is 

responsible for organising the 

initiative, commented: “PSS8 has 

seen some impressive cost savings 

and our manufacturing facilities are 

already reaping the benefits of the 

process improvements that have been 

implemented. Our employees are 

our greatest asset and have the best 

understanding of our processes and 

how they could be improved. I continue 

to be impressed by the attitude and 

enthusiasm of our staff and am already 

looking forward to PSS9”. 

One profitable project from this year’s 

programme was introduced by KMF 

employee, Dean Poole. Dean has 

successfully reduced machine idle 

time in KMF’s CNC machining facility 

by increasing the number of parts 

being cut per cycle on a particular 

machine. Cutting more parts means 

that the overall run time for all parts 

in comparison is reduced. Prior to 

PSS8 a cycle time of five minutes was 

required to cut two parts. Thanks to 

Dean’s innovation, the CNC machines 

are now set up to cut six parts within a 

10-minute cycle. 

Every employee who participated in 

this year’s PSS received a certificate at 

a short presentation on Monday 26th 

March 2018. 

With the help of KMF’s Continuous 

Improvement Team, KMF’s Productivity 

Share Scheme has significantly 

increased efficiency and productivity 

of the business's metal fabrication and 

precision engineering services, as well 

as bringing advantages to health & 

safety and employee engagement. 

Champion recognition 

Brian Hardwick, Head of Operations at Fleet Operations, has been crowned the winner of the Career Development 

Award by the ICFM (Institute of Car Fleet Management). 

Brian has helped develop the careers of more than 40 company employees over the past 12 months, signing them up to 

ICFM training programmes. 

Brian said: “Fleet Operations is investing in the future of the industry. The company aspires to the very highest 

standards of fleet expertise and the ICFM programmes help us to achieve this, supporting the Continuing Professional 

Development of our skilled staff.” 

Brian was presented with the award at the ICFM Annual National Members' Conference at the British Motor Museum, 

Warwickshire. The conference celebrated 25 years of the training organisation.

MEMBER NEWS 


47 

The Strategi Solutions Group to Partner with the 

Prestigious Women of the Year Luncheon and Awards 

Strategi Solutions Group has secured a significant new deal to 

provide design and PR services for the prestigious Women of 

the Year Luncheon and Awards, the longstanding organisation 

which celebrates and highlights the achievements of women 

from across the UK. 

Strategi has also committed to become a sponsor of the 

Women of the Year Luncheon and Awards to support their 

ambitions, joining co-sponsors Freeths, LLP, HSBC, Jaguar, 

Aston University, Smooth Radio, and Pertemps. 

The new look and branding, created by Strategi’s Design 

Team was unveiled to guests at the launch event of this year’s 

Women of the Year Luncheon and Awards held at the House of 

Lords. 

Wendy Dean, Managing Director at Strategi Solutions Group, 

said: “As a passionate supporter myself of women in business, 

I am absolutely delighted to be working with the Women of the 

Year Luncheon and Awards. Not only will it allow us to support 

an organisation that reflects our values, it gives Strategi the 

opportunity to promote ourselves at a national level. 

“We’ve had so many successes since we launched, but for me 

personally working with the Women of the Year Luncheon and 

Awards has to be one of our highlights and a reflection of how 

much we have achieved as a team.” 

Lights, camera, animation! 

Production team are underway on animated project 

A 'Strategi' to support Women of the Year 

Carse and Waterman Productions has 

announced its involvement in an ambitious, 

new animation project which will see the 

company work with the producers of hit films 

“Saving Santa” and “Nativity!” to produce a 

festive animation titled ‘The Claus Supremacy’. 

The story itself places its audience in a world 

of alternative history. This forms the backdrop 

for an entertaining story of discovery where 

we, as an audience, learn how the Santa 

Claus that we’ve all grown to know and love 

can deliver all of those presents to millions of 

children across the world. 

Development has now started on the family 

feature film and the team at Carse and 

Waterman are now busy modelling, rigging 

and animating key characters.

48

NEW MEMBERS 


49 

Welcome to New Members 

Accutronics Ltd 

Manufacturing 

01782 566622 

info@accutronics.co.uk 

www.accutronics.co.uk 

Gourmet Guide Ltd 

Food service actitivites 

01782 729172 

tom@gourmetguide.co.uk 

www.gourmetguide.co.uk 

LeadOut Consulting 

Consultants 

07921 612091 

paul@leadout.co.uk 

www.ridestaffs.co.uk 

Red Live Media 

Marketing 

01785 719844 

john.heffernan@redlivemedia.co.uk 

www.redlivemedia.com 

Act Social 

Consultant 

07880 384356 

mark.warren@actsocial.co.uk 

Action Coach 

Consultants 

07375 380399 

dougflynn@actioncoach.com 

Adamtech 

Manufacturing 

01785 286660 

iadams@adamtech.co.uk 

www.adamtech.co.uk 

Albion Business Ltd 

Information and communication 

01782 269494 

rich@albionbusiness.com 

www.albionbusiness.com 

Care4me Training & Consultancy 

Consultants 

01782 911991 

info@care4metraining.com 

www.care4me.org.uk 

Ch Accounting Solutions Ltd 

Financial insurance activities 

07488 353207 

info@chaccountingsolutions.co.uk 

www.chaccountingsolutions.co.uk 

Chris Hill Flooring 

Construction 

07890 016080 

chrishillflooring@outlook.com 

Clair's Conservatory Systems 

Manufacturing 

01785 714300 

jassie@btconnect.com 

Dove Technology Ltd 

Manufacturing 

01785 818258 

markflello@dovetechnology.co.uk 

www.dtadhesives.com 

Fennec Labs Ltd 

Computing and IT services 

07825 706648 

ben@fenneclabs.co.uk 

www.fenneclabs.co.uk 

Garston House Farm 

Accomodation and food service 

07974 788539 

julie.keeling12@outlook.com 

Gill Edwards 

Consulting 

07792 564105 

gill-edwards@outlook.com 

Hammond McNulty Ltd 

Accountancy and taxation 

01260 279622 

sean.farrell1958@gmail.com 

www.h-m.co.uk 

Home Switch and Save 

Consultants 

0781 7848171 

HTY Communications 

Information and communication 

07511 607711 

helentaylor-yates@outlook.com 

Hydra Sports Ltd 

Manufacturing 

01785 211779 

sales@hydrasports.co.uk 

www.hydrasports.co.uk 

Imaga Print 

Print and media 

07792 602131 

hdavenport@imagaprint.co.uk 

www.imagaprint.co.uk 

Innovative Testing Solutions Ltd 

Human health and social work activities 

07821 116117 

matt@itstestkits.com 

www.itstestkits.com 

Inpicture framing and Art Sales 

Printing and media 

07599 721007 

mike@inpicture.co.uk 

www.inpicture.co.uk 

IRRTC 

Training 

07760 168767 

neil.pedersen@irrtc.co.uk 

www.irrtc.co.uk 

Is That So ? Ltd 

Consultants 

07946 669707 

tracy.giles@isthatso.co.uk 

www.isthatso.co.uk 

JR INDUSTRIAL Ltd 

Industrial supplies 

01782 262888 

accounts@jrindustrial.co.uk 

Lasher Tools UK 

Retail and whole sale 

01283 347474 

ianl@lashertools.co.uk 

www.lashertools.co.uk 

LIFTRIGHT 

Training 

07825 291180 

deborah@liftright.co.uk 

www.liftright.co.uk 

Lmac Consulting UK Ltd 

Consultants 

0121 2885999 

barry.jeffrey@lmacuk.co.uk 

www.lmacuk.co.uk 

Maxine's Salon 

Hair and beauty 

01782 617237 

maxinesalon@live.co.uk 

Muttleys Walk 

Dog walker 

01782 252841 

carlmartin1963@hotmail.co.uk 

www.muttleyswalk.com 

Nexxus Care 

Care provider 

01785 223966 

simon@nexxuscare.co.uk 

www.nexxuscare.com 

Paycare 


01902 371000 

kaywilkinson@paycare.org 

www.paycare.org 

Pedrollo Distribution Ltd 

Manufacturing 

01543 415200 

chris@pedrollo.co.uk 

www.pedrollo.co.uk 

Phoenix AV Installation Ltd 


07595 727560 

scoobydavell@hotmail.com 

Port Vale FC Foundation 

Charity 

01782 757066 

foundation.trust@port-vale.co.uk 

www.port-vale.co.uk/foundation 

Potteries Demolition Co Ltd 

Waste management 

07917 203223 

potteriesdemolition@gmail.com 

Quinn & Co 


07971 115078 

gary@quinnfs.co.uk 

Raven Red Consultancy 

Consultants 

07730 622061 

jo@ravenredconsultancy.co.uk 

Rushkeep Solutions Ltd 

Consultants 

07917 235226 

charlie.houston-brown@rushkeep.com 

www.rushkeep.com 

S & A Wholesale Ltd 

Wholesale and retails services 

01782 317237 

info@sanda-wholesale.com 

www.sanda-wholesale.com 

St Georges Park 

Hotel, leisure and recreation 

01283 576617 

sarah.marshall@thefa.com 

www.thefa.com/about-footballassociation/st-georges-park 

Staffordshire Cleaning Solutions 


01782 710710 

dave@staffordshirecleaning.co.uk 

Tailor-Made Buffets 

Food service actitivites 

01538 384450 

harrisons.bluemugge@sky.com 

TRC Creative 

Consultants 

07415 121747 

f.allsop@hotmail.com 

Two Cousins Ltd 

IT 

07818 542672 

john.roberts250@hotmail.co.uk 

V Prep IT Ltd 

Training 

07873 352145 

enquiries@v-prep.com 

www.v-prep.com 

Westwood Letting & Management Ltd 

Real estate agency 

01538 372025 

info@westwoodlettings.co.uk 

www.westwoodlettings.co.uk 

Woodpeckers Wisdom 

Consulting 

07845 245604 

tracyfitz1968@gmail.com 

Xpert Recruitment Solutions Ltd 

Recruitment and careers 

01782 756200 

accounts@xpertrecruitmentltd.co.uk 

www.xpertrecruitment.co.uk

50 WORKING LUNCH 


Suzanne Davy, Director at Moorland Contract Cleaning 

Suzanne is Co-Director at Moorland Contract Cleaning a commercial cleaning service provider based in Leek. 

Suzanne is also the President of the Staffordshire Moorlands Chamber of Commerce. 

What prompted you to settle in the Staffordshire 

Moorlands? 

Back in 2007 we were living in South Manchester and I was 

commuting to my job in Derby. I had a long and tiresome 

journey to work and my husband, Tim, who originally hails 

from Lincolnshire was yearning for a more rural life. We 

drove through Leek looking for inspiration and happened 

upon our ideal home in Leekbrook. We settled in to the 

area right away forming new friendships and networks, 

mainly by visiting the local pub! 

How and when was Moorland Contract Cleaning created? 

At the height of the recession I was made redundant from 

a sales role with a software company that specialised in 

textiles and the fashion industry. I 

took a bit of time out and then 

joined Tim in his business at the 

end of 2010. 

At the time, Tim’s business 

specialised in retail cleaning and 

operated nationally. As he was 

spending an awful lot of time 

away from home, in 2013 we took 

the decision to withdraw from 

operating nationally and develop a 

regional business in Staffordshire. 

We wanted the name of the 

business to reflect that is was a 

local to the area. 

How does the husband and wife 

dynamic work? 

Tim and I have “clearly” defined 

roles within the business. As 

Commercial Director, I am 

responsible for finance, compliance, 

HR and marketing whilst Tim, as Operations Director is 

responsible for the operational service delivery. 

Suzanne Davy and 

Charlotte Kay were the 

guests of the Lymestone 

Brewery at the recently 

refurbished Quiet Woman 

in Leek. 

They both opted for a 

delicious bacon, brie 

and cranberry sandwich 

served on lightly grilled, 

thick white bread 

accompanied by a mixed 

leaf salad and sparkling 

water. 

With a growing team of around 160 employees, how do 

you go about selecting your team? 

Tim says, ‘we are only as good as our worst cleaner’ which 

is why our selection process is so important to us. We 

advertise online and screen all applicants via telephone 

prior to inviting to interview. Successful applicants undergo 

a two-stage induction process and a comprehensive 

training programme followed by continued monitoring and 

support from a field based management team. 

What’s next for the business? 

We are looking forward to moving into larger office 

premises at the Daisy Bank Business Centre located 

in Cheadle in June. It is a Grade II listed building that is 

currently being converted from a former nursing home 

Suzanne and Charlotte enjoy a bite to eat at the Quiet Woman in Leek 

into a multi tenanted business centre. We 

will be based alongside a number of other 

like-minded businesses and we are looking 

forward to being part of that community. 

Our business is continuing to grow, 

particularly in the education sector. 

However, it is important that we retain 

customers and establish long term 

relationships with them. This enables us to 

provide stable employment for our staff and 

provide opportunities for progression. 

You have been President of the Moorlands 

Chamber for a year now, how have you 

approached your presidency? 

I am keen to raise the profile of our 

chamber and have sought to get a better 

understanding of members and potential 

members. We need to have greater clarity of 

the types of businesses that exist within the 

Moorlands and the sectors they belong to in order that our 

offering is tailored to their requirements and the events we 

hold are relevant to them. 

I am pleased top confirm we now have over 100 members in 

the Staffordshire Moorlands and look forward to adding more 

to that number! 

What do you get up to in your spare time? 

Walking Grace our Dalmatian and taking advantage of the 

beautiful countryside that we have on our doorstep. We also 

love travelling and when we can get the odd weekend away 

we tour the UK staying in dog-friendly hotels and discovering 

new places. 

What is the best advice that you have received? 

Be clear on what type of business customer you want, don’t 

be afraid to say no.

Introducing the 

new CLS Coupé. 

52 

Take a test drive in the new CLS Coupé, 

call us today on 01782 202112 

Mercedes-Benz of Stoke 

Cobridge Road, Stoke, Staffordshire, ST1 5JP 

Call us on 01782 202112 

lookers.co.uk/Mercedes-Benz 

Image shown is a general indication of the model and therefore some features / equipment / colours may not be available in the UK or may not be to 

UK specification. Fuel figures: Official government fuel consumption figures in mpg (litres per 100km) for the Mercedes-Benz range: urban 16.2(17.4)- 

72.4(3.9), extra urban 23.9(11.8)-88.3(3.2), combined 20.5(13.8)-134.5(2.1). CO2 emissions 322-48 g/km. Official EU-regulated test data are provided for 

comparison purposes and actual performance will depend on driving style, road conditions and other non-technical factors.

28218 SCC_FOCUS Summer pages LOW RES

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