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<strong>PRODUCT</strong> <strong>GUIDE</strong><br />

Soft Starters<br />

Prices Effective 08/05 VERSION: 8.06-AB-US191


www.wegelectric.com


www.wegelectric.com<br />

INDEX<br />

SOFT STARTERS<br />

SSW03 : 50HP – 1000HP<br />

- Product Overview ............................................... 1<br />

- Protected Chassis Enclosure ............................... 2<br />

- IP20 Enclosure & Accessories ........................... 3<br />

- Technical Data ..................................................... 4<br />

SSW04 : 5HP – 75HP<br />

- Product Overview ............................................... 5<br />

- IP20 Enclosure and Accessories ........................ 6<br />

- Technical Data .................................................... 7<br />

SSW05 : 3HP – 60HP<br />

- Product Overview ............................................... 8<br />

- Protected Chassis Enclosure & Accessories........ 9<br />

- Technical Data .................................................. 10<br />

SSW06 : 25HP – 350HP<br />

- Product Introduction .......................................... 11<br />

- Product Overview ............................................. 12<br />

- Product Selection – IP00 Protected Chassis . .<br />

Enclosure & Accessories .................................. 13<br />

- Technical Data .................................................. 14<br />

GPH COMBINATION SOFT STARTERS : 5HP – 500HP<br />

- Product Overview .............................................. 15<br />

- Product Selection – NEMA 4/12 Enclosure ....... 16<br />

- Product Selection – Options ............................. 17<br />

CRUSHER DUTY ® SOFT STARTERS : 100HP – 600HP<br />

- Product Overview ............................................. 18<br />

- Product Selection – NEMA 4/12 Enclosure ...... 19<br />

COMMUNICATION OPTIONS & SUPERDRIVE<br />

- Product Overview & Selection ........................... 20


APPLICATIONS STANDARD FEATURES<br />

1<br />

SSW03<br />

OPTIONAL<br />

FEATURES<br />

SOFT STARTERS<br />

WEG SSW03 Soft Starters are built to match the ruggedness<br />

and reliability of WEG motors, providing a complete and cost<br />

effective solution. Full microprocessor based control allows<br />

easy adjustment through the keypad during start-up, and<br />

complete motor protection. A specific pump control feature<br />

prevents running pumps at no load and eliminates pipeline<br />

waterhammer.<br />

• Pumps<br />

• Fans<br />

• Blowers<br />

• Compressors<br />

• Conveyors<br />

• Crushers<br />

• Saws<br />

• Grinders<br />

• Escalators<br />

• Remote Keypad<br />

• PC Programming Software<br />

• 208-440V and 460-575V, 50/60Hz input<br />

power supply<br />

• Duty cycle: 300% of full load current during<br />

30 seconds every 6 minutes<br />

• Keypad with LED display<br />

• Four programmable isolated digital inputs<br />

(24 VDC)<br />

• Two programmable relay outputs<br />

(1 Amp - 250V)<br />

• One programmable analog output<br />

• Protective features: Motor overload<br />

(TIMP), under and over current, power<br />

supply phase loss, motor phase loss,<br />

thyristor fault, phase sequence, soft<br />

starter over temperature and external fault<br />

• Control features: Pump control,<br />

acceleration and deceleration<br />

independently adjustable ramps, kick<br />

start, pedestal voltage, voltage ramp start,<br />

constant current start, bypass relay, JOG,<br />

DC braking, energy saving, auto-reset and<br />

fault history<br />

• Display readings: Motor Amps<br />

(kW, kVA, PF and Volts)<br />

• Ambient: 32oF (0oC) to 104oF (40oC), 3300ft (1000m) altitude, 90% noncondensing<br />

humidity<br />

www.wegelectric.com www.wegelectric.com<br />


www.wegelectric.com<br />

SOFT STARTERS<br />

SSW03 – PROTECTED CHASSIS ENCLOSURE<br />

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SSW03 – IP20 “FINGER-SAFE” ENCLOSURE<br />

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SSW03 – ACCESSORIES<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

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POWER SUPPLY<br />

ENCLOSURE<br />

CONTROL<br />

STARTING DUTY CYCLE (10<br />

Starts / Hour)<br />

INPUTS<br />

OUTPUTS<br />

SSW03 – TECHNICAL DATA<br />

Main Voltage<br />

Control /<br />

Ventilation<br />

Voltage<br />

Metallic Cabinet<br />

Color<br />

Method<br />

Power Supply<br />

CPU<br />

Normal<br />

Digital<br />

Relay<br />

Analog<br />

Analog<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

Senal Interface RS 232<br />

Power supply phase Loss Programming Error<br />

Motor Phase Loss Motor locked rotor<br />

Motor Overload – i2t CPU Error<br />

SAFETY Protections<br />

External Fault<br />

Phase sequence<br />

Motor Immediate Over current<br />

Motor Over temperature (via Thermistor Input)<br />

Motor Immediate Under Current Self Diagnosis error<br />

Thrystor Fault<br />

Serial Communication error<br />

Thrystor's/Heatsink Over Temperature<br />

Built-in operator interface, detachable with dual display LED + LCD<br />

Programming enabling password<br />

Functions/Features<br />

Operator Interface (Keypad)<br />

AMBIENT<br />

CONFORMITIES<br />

CERTIFICATIONS<br />

Standard<br />

Optional<br />

Model D: 230 / 220 / 240 / 380 / 400 V ( + 10 % , - 15 % )<br />

Model G: 460 / 480 / 575 (+ 10 % , - 15 % )<br />

50 / 60 Hz +/- 5 Hz ( 45 . . 65 Hz)<br />

IP-00<br />

Cover: Opaque Gray, Cabinet: Opaque Blue<br />

Motor Voltage Variation<br />

Switched mode Power Supply<br />

16 bit Microprocessor<br />

300 % (3 x Rated) for 20 s ( 10 starts/ hour)<br />

4 X 24 VDC programmable isolated inputs<br />

2 programmable outputs 250 VAC / 1A Form A Contact (NO)<br />

2 programmable outputs 250 VAC / 1A Form A Contact (NO)<br />

1 Output (Reversing (NO _ NC) : 250 V / 1 A -- Fault Indication<br />

Fault Auto Diagnosis<br />

Local / Remote operation selection<br />

PUMP CONTROL function (Water hammer protection for pumps)<br />

ENERGY SAVING Feature<br />

BYPASS RELAY<br />

FWD / REV Feature via Digital Input (Needs External Contactor)<br />

RS-232 Serial Interface<br />

Motor PTC thermistor input<br />

Programmable lPedestal Voltage 25 . . . 90 % of Rated Voltage<br />

Programmable acceleration ramp 1 . . .240 Seconds<br />

Programmable deceleration ramp OFF, 2 … 240 seconds<br />

Programmable step down voltage for deceleration 100 … 40 % of line voltage<br />

Programmable starting current limit OFF, 150 … 500 % of motor rated current<br />

Programmable immediate motor over current 105 … 200 % above rated current<br />

Programmable immediate over current time OFF, 1 … 20 seconds<br />

Programmable immediate motor under current 25 … 95 % below rated current<br />

Programmable immediate under current time OFF, 1 … 30 seconds<br />

KICK START<br />

Level: 70 - 90% of line voltage<br />

Duration: 0.1 - 2 seconds<br />

DC Braking (DC Current Injection)<br />

Level: 30 . . . 50% of Rated Voltage<br />

Time 1 . . . 10 Seconds<br />

Programmable Motor Overload Protection OFF, 50 . . . 120% of rated content<br />

JOG Function 25 . . .50% of Rated Voltage<br />

Programmable Fault Auto Reset OFF, 10 . . .600 seconds<br />

Programmable Motor Thermal Memory Auto Reset OFF, 1 . . . 600 seconds<br />

Motor Thermal Overload Protection Class 5, 10, 15, 20, 25, 30<br />

Motor service Factor 0.80 . . . 1.50<br />

Programmable Line Voltage<br />

Remote Operator Interface (LEDs)<br />

220 . . . 440 V and 460 . . .575 V<br />

Programming / Start, Stop/ Reset and Programming<br />

Commands Increment and Decrement Parameters Content<br />

Output Current ( Motor ) - [ A ] Output Voltage - [ 0 . . .100% Rated Voltage ]<br />

Output Current (Motor) - [% of Related] Motor Output Factor - [0.00 . . . 0.99]<br />

Display readings Load Active Power [kW] 4 Last Faults Back-up<br />

Load Apparent Power [kVA]<br />

Thermal Protection Statue [0 . . .250% ]<br />

Soft Starter Software Version<br />

Temperature<br />

0. . . 40 Celsius (32 . . . 104 F)<br />

40 . . .55 Celsius (104 . . .131 F)<br />

Standard Operation at Rated Current<br />

Without Output Current Derating<br />

Humidity 0 . . . 90% Non Condensing<br />

Altitude<br />

0 . . . 1000 m (3,300 ft) Standard operation at Rated Current<br />

Up to 4000 m (13,200 ft) - With Current Derating (1%/100 m (328 ft) above 1000m (13,200 ft)<br />

Color Cover: Light Grey RAL 7032 Cabinet: Dark Grey RAL 7022<br />

Safety UL 508 Standard - Industrial Control Equipment<br />

Low Voltage EN 60947 -4-2 Standard ; LVD 73/23/EEC - Low Voltage Directive<br />

EMC EMCDirective 89 / 336 /EEC - Industrial Environment ( with Additional Filter)<br />

UL (USA) / cUL<br />

(Canada)<br />

Underwriters Laboratories Inc. - USA<br />

CE (EUROPE) Certified by ITS - UK<br />

4


5<br />

SSW04<br />

APPLICATIONS STANDARD FEATURES<br />

OPTIONAL<br />

FEATURES<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

WEG SSW04 Soft Starters are built to match the ruggedness<br />

and reliability of WEG motors, providing a complete and cost<br />

effective solution.<br />

Full microprocessor based control allows easy adjustment<br />

through the keypad during start-up and complete motor<br />

protection. A specific pump control feature prevents running<br />

pumps at no load and eliminates pipeline water hammer.<br />

• Pumps<br />

• Fans<br />

• Blowers<br />

• Compressors<br />

• Conveyors<br />

• Crushers<br />

• Saws<br />

• Grinders<br />

• Escalators<br />

• Remote Keypad<br />

• PC Programming Software<br />

• 220–440V and 460–575V, 50/60Hz input<br />

power supply<br />

• Duty cycle: 300% of full load current during<br />

20 seconds every 6 minutes<br />

• Keypad with LED display<br />

• Four programmable isolated digital inputs<br />

(24VDC)<br />

• Two programmable relay outputs<br />

(1Amp–250V)<br />

• One programmable analog output<br />

• Protective features: Motor overload (TIMP),<br />

under and over current, power supply phase<br />

loss, motor phase loss, thyristor fault, phase<br />

sequence, soft starter over temperature and<br />

external fault<br />

• Control features: Pump control,<br />

acceleration and deceleration<br />

independently adjustable ramps, kick<br />

start, pedestal voltage, voltage ramp<br />

start, constant current start, bypass<br />

relay, JOG, DC braking, energy saving,<br />

auto-reset and fault history<br />

• Display readings: Motor Amps (A and<br />

%), kW, kVA, PF and V<br />

• Ambient: 32oF (0oC) to 104o F (40oC), 3300 ft (1000m) altitude, 90% noncondensing<br />

humidity<br />


SSW04 – IP20 PROTECTED CHASSIS ENCLOSURE<br />

SSW04 – ACCESSORIES<br />

SOFT STARTERS<br />

www.wegelectric.com<br />

6


7<br />

SSW04 – TECHNICAL DATA<br />

Optional<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

POWER SUPPLY<br />

Main Voltage<br />

Model D: 230 / 220 / 240 / 380 / 400 V ( + 10 % , - 15 % )<br />

Control / Ventilation Model G: 460 / 480 / 575 (+ 10 % , - 15 % )<br />

Voltage<br />

50 / 60 Hz +/- 5 Hz ( 45 . . 65 Hz)<br />

ENCLOSURE<br />

Metallic Cabinet<br />

Color<br />

IP-20<br />

Cover: Opaque Gray, Cabinet: Opaque Blue<br />

Method<br />

Motor Voltage Variation<br />

CONTROL<br />

Power Supply<br />

Switched mode Power Supply<br />

CPU<br />

16 bit Microprocessor<br />

STARTING DUTY CYCLE (10 Starts / Hour) Normal<br />

300 % (3 x Rated) for 20 s ( 10 starts/ hour)<br />

Digital<br />

4 X 24 VDC programmable isolated inputs<br />

INPUTS Relay<br />

Analog<br />

2 programmable outputs 250 VAC / 1A Form A Contact (NO)<br />

OUTPUTS<br />

Analog<br />

Senal Interface<br />

1 Output (Reversing (NO _ NC) : 250 V / 1 A -- Fault Indication<br />

RS 232<br />

Power supply phase Loss Programming Error<br />

Motor Phase Loss Motor locked rotor<br />

Motor Overload – i2t CPU Error<br />

SAFETY<br />

Protections<br />

External Fault<br />

Phase sequence<br />

Motor Immediate Over current<br />

Motor Over temperature (via Thermistor Input)<br />

Motor Immediate Under Current Self Diagnosis error<br />

Thrystor Fault<br />

Serial Communication Error<br />

Built-in operator interface, detachable with dual display LED + LCD<br />

Programming enabling password<br />

Fault Auto Diagnosis<br />

Local / Remote operation selection<br />

PUMP CONTROL function (Water hammer protection for pumps)<br />

ENERGY SAVING Feature<br />

BYPASS RELAY<br />

FWD / REV Feature via Digital Input (Needs External Contactor)<br />

RS-232 Serial Interface<br />

Motor PTC thermistor input<br />

Programmable lPedestal Voltage 25 . . . 90 % of Rated Voltage<br />

Thrystor's/Heatsink Over Temperature<br />

Programmable acceleration ramp 1 . . .240 Seconds<br />

Programmable deceleration ramp OFF, 2 … 240 seconds<br />

Programmable step down voltage for deceleration 100 … 40 % of line voltage<br />

FUNCTIONS / FEATURES<br />

Standard<br />

Programmable starting current limit<br />

Programmable immediate motor over current<br />

Programmable immediate over current time<br />

OFF, 150 … 500 % of motor rated current<br />

105 … 200 % above rated current<br />

OFF, 1 … 20 seconds<br />

Programmable immediate motor under current 25 … 95 % below rated current<br />

Programmable immediate under current time OFF, 1 … 30 seconds<br />

KICK START<br />

Level: 70 - 90% of line voltage<br />

Duration: 0.1 - 2 seconds<br />

DC Braking (DC Current Injection)<br />

Level: 30 . . . 50% of Rated Voltage<br />

Time 1 . . . 10 Seconds<br />

Programmable Motor Overload Protection OFF, 50 . . . 120% of rated content<br />

JOG Function 25 . . .50% of Rated Voltage<br />

Programmable Fault Auto Reset OFF, 10 . . .600 seconds<br />

Programmable Motor Thermal Memory Auto Reset OFF, 1 . . . 600 seconds<br />

Motor Thermal Overload Protection Class 5, 10, 15, 20, 25, 30<br />

Motor service Factor 0.80 . . . 1.50<br />

Programmable Line Voltage 220 . . . 440 V and 460 . . .575 V<br />

Remote Operator Interface (LEDs)<br />

Command Start, Stop/ Reset and Programming<br />

Increment and Decrement Parameters Content<br />

Display readings Output Current ( Motor ) - [ A ] Output Voltage - [ 0 . . .100% Rated Voltage ]<br />

OPERATOR INTERFACE (KEYPAD)<br />

Output Current (Motor) - [% of Related] Motor Output Factor - [0.00 . . . 0.99]<br />

Load Active Power [kW] 4 Last Faults Back-up<br />

Load Apparent Power [kVA] Soft Starter Software Version<br />

Thermal Protection Statue [0 . . .250% ] Heatsink Temperature - [Celsius]<br />

Temperature 0. . . 40 Celsius (32 . . . 104 F) Standard Operation at Rated Current<br />

40 . . .55 Celsius (104 . . .131 F) Without Output Current Derating<br />

AMBIENT<br />

Humidity<br />

Altitude<br />

0 . . . 90% Non Condensing<br />

0 . . . 1000 m (3,300 ft) Standard operation at Rated Current<br />

Up to 4000 m (13,200 ft) - With Current Derating (1%/100 m (328 ft)<br />

above 1000m (13,200 ft)<br />

COLOR Color Cover: Light Grey RAL 7032 Cabinet: Dark Grey RAL 7022<br />

Safety UL 508 Standard - Industrial Control Equipment<br />

CONFORMITIES<br />

CERTIFICATIONS<br />

Low Voltage EN 60947 -4-2 Standard ; LVD 73/23/EEC - Low Voltage Directive<br />

EMC<br />

EMCDirective 89 / 336 /EEC - Industrial Environment ( with Additional<br />

Filter)<br />

UL (USA) / cUL (Canada) Underwriters Laboratories Inc. - USA<br />

CE (EUROPE) Certified by ITS - UK


SSW05<br />

APPLICATIONS STANDARD FEATURES<br />

OPTIONAL<br />

FEATURES<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

The WEG SSW05 Soft Starter is a super compact fully<br />

digital soft starter with a state-of-the-art DSP controller.<br />

Its digital construction provides optimum operation,<br />

diagnostics capability and full motor protection.<br />

Simplicity in set-up and operation is assured since<br />

all parameters and set-up selections are made via<br />

dipswitches and potentiometers. Status LED’s alert the<br />

user of the operational status of the SSW05. Simplicity,<br />

ease of set-up, and the micro size assures quick and easy<br />

installation and operation.<br />

• Pumps<br />

• Fans<br />

• Blowers<br />

• Compressors<br />

• Remote keypad<br />

• PC Programming Software<br />

• 208 - 480V, 50/60Hz input power supply<br />

• Duty cycle: 300% rated current during 10 seconds,<br />

4 starts per hour<br />

• Built-in bypass contacts<br />

• One digital input for Start/Stop (90 - 250 Vac)<br />

• One digital input for Fault Reset (90 - 250 Vac)<br />

• One relay output for Run indication (1 Amp - 250V)<br />

• One relay output for Full Voltage indication (1 Amp - 250V)<br />

• RS-232 serial port<br />

• Adjustable acceleration and deceleration ramps<br />

(1 - 20 seconds)<br />

• Adjustable pedestal voltage (30 - 80% of line voltage)<br />

• Protective features: Motor overload, over current and<br />

locked rotor, SCR overload, phase loss and phase<br />

sequence<br />

• DIN rail or direct mount<br />

• Ambient: 32oF (0oC) to 131oF (55oC), 3300ft<br />

(1000m) altitude, 90% non-condensing humidity<br />

�<br />

8


9<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

SSW05 – PROTECTED CHASSIS ENCLOSURE<br />

SSW05 – ACCESSORIES


SSW05 – SETTINGS AND INDICATIONS<br />

SSW05 – TECHNICAL DATA<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

Main Voltage 220 ... 460 Vac (+10%, -15%)<br />

POWER SUPPLY Control Voltage 90 ...250 Vac<br />

Frequency 50 / 60Hz (+/- 5Hz)<br />

ENCLOSURE IP00 Protected Chassis<br />

DUTY CYCLE 300% rated current during 10 seconds, 4 starts per hour<br />

CONTROL INPUTS<br />

Digital One input for Start/Stop (90 - 250 Vac)<br />

One input for Fault Reset (90 - 250 Vac)<br />

CONTROL OUTPUTS<br />

Digital One relay output for Run indication (1 Amp - 250V)<br />

One relay output for Ful Voltage indication (1 Amp - 250V)<br />

COMMUNICATION Serial Interface RS-232C<br />

Motor overload*<br />

Locked rotor*<br />

SAFETY<br />

Protections<br />

Over current*<br />

Phase sequence*<br />

Phase loss*<br />

* Can be disabled SCR overload<br />

Pedestal Voltage 30 … 80% of line voltage<br />

Accel Ramp 1 ... 20 seconds<br />

CONTROL FEATURES Decel Ramp Off ... 20 seconds<br />

Motor Current 30 ... 100% of SSW-05 rating<br />

Fault Reset Manual or Automatic<br />

Temperature 32 ... 131ºF (0 - 55ºC)<br />

AMBIENT<br />

Humidity<br />

Altitude<br />

0…90% Non Condensing<br />

0 ... 1000m (3,300 ft) - Standard Operation at Rated Current<br />

Up to 4000m (13,200 ft) - With Current Derating (1%/100m (328 ft))<br />

CONFORMITIES<br />

Low Voltage<br />

UL 508 - Industrial Control Equipment<br />

IEC 60947-4-2<br />

EMC EMC Directive 89 / 336 / EEC - Industrial Environment, Class A<br />

10


11<br />

NEW!<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

WEG Motors and Drives, the proven leader in<br />

AC motor control, maintains their leadership role in<br />

Soft Starter technology with the release of the 3rd<br />

generation SSW06 Soft Starter Product Line. Many<br />

of the advantages that have been proven successful<br />

in WEG’s CFW09 Variable Frequency Drive are now<br />

integrated into the SSW06 Soft Starter.<br />

ADVANTAGES<br />

A Dual Readout Digital Copy Keypad allows<br />

maximum ease of operation by providing a high<br />

visibility red LED display and a 2-line by 16-character<br />

alpha-numeric display that virtually eliminates the need<br />

for an instruction manual during set-up and operation.<br />

The alpha-numeric readout can display in English,<br />

Spanish, German or Portuguese. The copy keypad<br />

function allows the storage of two unique sets of User<br />

Parameters for easy recall. This can also be used to<br />

download these parameters to other SSW06’s for easy<br />

set-up and “cloning” of multiple soft starters.<br />

“Oriented Start-Up” is a WEG exclusive advantage<br />

that simplifi es the initial start-up of the SSW06. The<br />

SSW06 asks for operational and motor information via<br />

the keypad, thereby assuring correct operation and the<br />

motor overload protection is setup accurately.<br />

The Built-in Bypass Contactor will automatically<br />

put the AC motor “across-the-line” once the SSW06<br />

has smoothly accelerated the motor up-to-speed. The<br />

bypass contactor will minimize power losses and heat<br />

dissipation by removing the SCR’s from the motor<br />

control and also provide energy savings and a smaller<br />

overall soft starter package. The user can mount the<br />

SSW06 inside of a more protective enclosure, NEMA1,<br />

NEMA3R, NEMA12, NEMA4 and NEMA4X with minimal<br />

cooling requirements.<br />

Universal Source Voltage allows a single unit to<br />

be used in applications with voltages ranging from 220<br />

to 575V AC three phase, 50/60Hz. The appropriate soft<br />

starter would be selected by the full load Amps of the<br />

AC motor.


SSW06<br />

www.wegelectric.com<br />

NEW!<br />

APPLICATIONS STANDARD FEATURES<br />

• Pumps<br />

• Fans<br />

• Blowers<br />

• Compressors<br />

• Crushers<br />

• Saws<br />

• Grinders<br />

• Mixers<br />

OPTIONAL<br />

FEATURES<br />

• RS-485 serial<br />

interface<br />

• Remote keypad<br />

cables and<br />

mounting frame<br />

• PC programming<br />

software<br />

• KRS-485-SSW06<br />

SOFT STARTERS<br />

The SSW-06 is WEG’s third generation Soft<br />

Starter line. It’s keypad with dual display provides<br />

high visibility on bright, red LED digits and ease<br />

of programming with the aid of a plain English<br />

display.<br />

Integral bypass contacts eliminate heat dissipation<br />

once the motor is at full voltage, which makes it<br />

extremely compact and allows for simple integration<br />

into non ventiladed enclosures and replacement<br />

of electromechanical starters in Motor Control<br />

Centers.<br />

• 200 - 600V, 50/60Hz input power supply<br />

• Built-in run rated (AC1) bypass contacts<br />

• Duty cycle: 300% full load amps for 30<br />

seconds, 10 starts per hour<br />

• Voltage ramp or current limit start modes<br />

• Detachable keypad with dual display (LCD<br />

and LED) and copy function<br />

• 90 - 250Vac auxiliary control voltage<br />

• Single 32 bit RISC processor based<br />

control board<br />

• IP00 protected chassis enclosure<br />

• Six isolated 24Vdc programmable<br />

digital inputs<br />

• Three programmable relay outputs<br />

(2 Amp - 250V)<br />

• One 0 - 10Vdc programmable analog<br />

output<br />

• One 4 - 20mA programmable analog output<br />

• Motor PTC thermistor input<br />

• RS-232 serial interface<br />

• Adjustable acceleration and deceleration<br />

ramps (1 - 299 seconds)<br />

• Adjustable pedestal voltage<br />

(25 - 90% of line voltage)<br />

• Diagnostic features: Motor overload,<br />

over current and phase loss, motor<br />

immediate over and under current,<br />

SCR over temperature and fault, line<br />

phase loss and phase sequence, line<br />

over and under voltage<br />

• Display readings: Motor current,<br />

voltage, kW and power factor, line<br />

voltage and frequency, four last fault<br />

trips, run and power-up timers<br />

• Ambient: 32oF (0oC) to 131oF (55oC), 3300 ft (1000m) altitude, 90% noncondensing<br />

humidity<br />

�<br />

12


13<br />

SSW06 – IP00 PROTECTED CHASSIS ENCLOSURE<br />

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SOFT STARTERS<br />

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SSW06 – TECHNICAL DATA<br />

www.wegelectric.com<br />

SOFT STARTERS<br />

Main Voltage Three-phase 220 - 575VAC (+10%, -15%)<br />

POWER SUPPLY Control Voltage Single-phase 110 - 230 VAC (+10%, -15%), Fan: 110 or 230 VAC only for frame size 4<br />

Frequency 50 / 60 Hz (+/- 10 %)<br />

Metallic Cabinet IP-00 Degree of Protection<br />

ENCLOSURE Color Cover: Opaque Gray, Cabinet: Opaque Blue<br />

Method Voltage ramp, Current Limit and Pump Control<br />

CONTROL<br />

Power Supply Switched mode<br />

CPU 32 bit RISC Microprocessor<br />

STARTING DUTY<br />

CYCLE (10 Starts / Hour)<br />

Normal 300 % (3 x Irated) for 30 s<br />

Heavy<br />

450 % (4.5 x Irated) for 30 s with 33% current derating<br />

CONTROL INPUTS<br />

CONTROL OUTPUTS<br />

SAFETY<br />

FUNCTIONS /<br />

FEATURES<br />

KEYPAD<br />

AMBIENT<br />

CONFORMITIES<br />

Digital<br />

Relay<br />

Analog<br />

Protections<br />

Standard<br />

5 X 24 VDC programmable isolated inputs<br />

1 X Motor PTC thermistor<br />

2 programmable outputs 250 VAC / 1A Form A Contact (NO)<br />

1 programmable output 250 VAC / 1A Form C Contact (NO+NC)<br />

1 Programmable Output (11 bits): 0 - 10 VDC<br />

1 programmable output (11 bits) 0 - 20mA or 4 - 20mA<br />

Under voltage, phase fault or phase Imbalance Excess current limit time<br />

Over temperature Motor locked rotor<br />

Motor Overload – i2t Motor Over Current and Under Current<br />

External Fault Phase sequence<br />

Copy function error Control Under Voltage<br />

Motor not connected Opened bypass contactor<br />

Over Voltage Over current before bypass<br />

Programming error Immediate over current during bypass<br />

Communication errors Current Imbalance<br />

Keypad connection error Power supply frequency out of range<br />

Motor Over current Under current before bypass<br />

Motor Over temperature (via Thermistor Input) Bypass contacts not opened<br />

Self Diagnosis error<br />

Built-in operator interface, detachable with dual display LED + LCD<br />

Programming enabling password<br />

LCD display Language selection: English, Spanish, German and Portuguese<br />

Local / Remote operation selection<br />

PUMP CONTROL function (Water hammer protection for pumps)<br />

COPY function (Soft-Starter to Keypad or Keypad to Soft-Starter)<br />

Soft starter integral by-pass contactor<br />

FWD / REV Feature via Digital Input (Needs External Contactor)<br />

RS-232 Serial Interface<br />

Motor PTC thermistor input<br />

Programmable line voltage 220 - 575 VAC<br />

Programmable initial (pedestal) voltage 25 … 90% of Rated Input Voltage<br />

Programmable acceleration ramp 1 … 999 seconds<br />

Programmable deceleration ramp OFF, 1 … 299 seconds<br />

Programmable step down voltage for deceleration 100 … 40 % of line voltage<br />

Programmable starting current limit OFF, 150 … 500 % of motor rated current<br />

Programmable immediate motor over current 0 … 99 % above rated current<br />

Programmable immediate over current time OFF, 1 … 99 seconds<br />

Programmable immediate motor under<br />

0 … 99 % below rated current<br />

current<br />

Programmable immediate under current time OFF, 1 … 99 seconds<br />

Level: 70 - 90% of line voltage<br />

Programmable starting torque boost, voltage or current<br />

Level: 300 - 700% of soft starter rated current<br />

(KICK-START)<br />

Duration: 0.1 - 2 s<br />

Programmable fault auto-reset OFF, 1 - 600 s<br />

Programmable motor thermal memory auto-reset OFF, 1 - 600 s<br />

Motor thermal overload protection class 0 (disabled); 5; 10; 15; 20; 25; 30; 35; 40; 45<br />

Motor Service Factor 0 (disabled); 0.01 - 1.50<br />

Optional<br />

Cable for remote keypad connection (3 to 15ft)<br />

Remote keypad mounting frame<br />

Programming / Commands Start / Stop, Reset and Programming<br />

Increase and decrease parameters and their content<br />

Display readings<br />

Soft-Starter Output current (% of soft starter rated current)<br />

Motor current (Amps)<br />

Motor current (% of motor rated current)<br />

Line frequency (0 - 99 Hz)<br />

Line Voltage (0 - 999VAC)<br />

Soft starter output voltage (0 - 999VAC)<br />

Motor active power (kW)<br />

Motor apparent power (kVA)<br />

Soft starter status<br />

Digital and analog I/Os status<br />

Motor power factor (0.00 - 0.99)<br />

Time Powered<br />

Time Enabled<br />

Four last faults back-up<br />

Soft starter firmware version<br />

Motor thermal protection (0 - 250)<br />

Motor current indication in each phase R-S-T<br />

Line voltage indication R-S / S-T / T-R<br />

Temperature 0…131 ºF (0 ... 55ºC): standard operation at rated current<br />

Humidity 20 ... 90%, non condensing<br />

Altitude<br />

0…3300 ft (0 ... 1000 m): standard operation at rated current<br />

Up to 13300 ft (4000 m): with 10% / 1000 m Output Current De-rating<br />

Safety UL 508 Standard - Industrial Control Equipment<br />

Low Voltage EN 60947-4-2 Standard; LVD 73/23/EEC – Low Voltage Directive<br />

EMC EMC directive 89 / 336 / EEC - Industrial Environment<br />

UL (USA) / cUL (Canada) Underwriters Laboratories Inc. - USA<br />

CE (EUROPE) Phoenix Test-Lab / Germany<br />

C-Tick (Australia) Australian Communications Authority<br />

14


15<br />

• Pumps<br />

• Fans<br />

• Blowers<br />

• Compressors<br />

• Conveyors<br />

• Mixers<br />

• Crushers<br />

• Saws<br />

• Keypad mounted inside enclosure<br />

• No circuit breaker<br />

• Legs for free standing enclosure<br />

• AC3 full HP rated bypass contactor<br />

with motor overload relay<br />

• 575V units are available<br />

COMBINATION SOFT STARTERS<br />

www.wegelectric.com<br />

GPH SERIES<br />

The GPH Series of WEG Combination Soft Starters<br />

is an industrial general purpose AC motor Soft Starter<br />

package designed for simple and quick installation and<br />

start-up, requiring only input power and output motor<br />

connections. The NEMA 4/12 enclosure is ideal for<br />

dusty or wet environments. The GPH starters are built<br />

to complement the ruggedness and reliability of WEG<br />

motors, providing a complete and cost effective AC<br />

motor starting and protection solution.<br />

APPLICATIONS STANDARD FEATURES<br />

OPTIONAL<br />

FEATURES<br />

• Rated 500% for 60 seconds<br />

• 5 - 250HP at 230V and 10 -500HP at 460V<br />

• NEMA 4/12 wall mount enclosure suitable<br />

for dusty, wet, or outdoor applications<br />

• Circuit breaker with door mounted opertor<br />

provides built-in short circuit protection and<br />

input power disconnect<br />

• Automatic run rated bypass contactor<br />

• Fused Control Power Transformer (CPT)<br />

• Start and Stop Pushbuttons and Run and Fault<br />

Pilot Lights on the front cover<br />

• Terminals for 2 or 3 wire remote Start/Stop<br />

• Keypad with protective cover mounted on<br />

enclosure door, all parameter changes are<br />

through the cover-mounted keypad. Dust<br />

and water stay out of the enclosure.<br />

• Monitoring of current, voltage, kVA and kW<br />

can be done from the outside<br />

• AC3 rated bypass contactor and motor<br />

overload relay is standard on 5 - 30HP<br />

/ 230V and 10 - 75HP / 460V


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GPH – NEMA 4/12 ENCLOSURE<br />

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16


17<br />

GPH –OPTIONS<br />

To order the above options, change the Part Numbers as follows…<br />

:<br />

COMBINATION SOFT STARTERS<br />

16 GPH005PC2001 STD* $448 $277 $198 E1<br />

30 GPH010PC2001 STD* $448 $298 $198 E1<br />

45 GPH015PC2001 STD* $448 $322 $198 E1<br />

68 GPH025PC2001 STD* $448 $402 $198 E1<br />

80 GPH030PC2001 STD* $448 $509 $198 E1<br />

130 GPH050QC2001 $586 $448 $826 $198 E1<br />

170 GPH060QC2001 $856 $448 $952 $198 E1<br />

185 GPH075QC2001 $971 $448 $1,103 $198 E1<br />

255 GPH100QC2001 $1,072 $448 $1,218 $198 E1<br />

312 GPH125QC2001 $1,654 $448 $1,564 $198 E1<br />

390 GPH150QC2001 $2,249 $448 $1,729 $198 E1<br />

484 GPH200QC2001 $2,485 $448 $2,407 $198 E1<br />

590 GPH250QC2001 $4,110 $448 $3,218 $198 E1<br />

16 GPH010PC4001 STD* $448 $277 $198 E1<br />

30 GPH020PC4001 STD* $448 $298 $198 E1<br />

45 GPH030PC4001 STD* $448 $322 $198 E1<br />

68 GPH050PC4001 STD* $448 $402 $198 E1<br />

96 GPH075PC4001 STD* $448 $509 $198 E1<br />

130 GPH100QC4001 $586 $448 $826 $198 E1<br />

170 GPH125QC4001 $856 $448 $952 $198 E1<br />

185 GPH150QC4001 $971 $448 $1,103 $198 E1<br />

255 GPH200QC4001 $1,072 $448 $1,218 $198 E1<br />

312 GPH250QC4001 $1,654 $448 $1,564 $198 E1<br />

390 GPH300QC4001 $2,249 $448 $1,729 $198 E1<br />

484 GPH400QC4001 $2,485 $448 $2,407 $198 E1<br />

590 GPH500QC4001 $4,110 $448 $3,218 $198 E1<br />

For , change seventh character from "Q" to "P". EX: GPH200PC4001<br />

For , change eleventh character from "0" to "1". EX: GPH200QC4011<br />

For , change eighth character from "C" to "N". EX: GPH200QN4001<br />

For , change last character from "1" to "0". EX: GPH200QC4000<br />

1) When "No CB Disconnect" option is selected, power terminal lugs will be provided. Short circuit protection<br />

must be provided externally.<br />

2) These are non-stocked items. Please contact WEG for availability, product can usually ship 2 - 3 weeks ARO.<br />

www.wegelectric.com


CRUSHER DUTY ® SOFT STARTERS<br />

STANDARD FEATURES<br />

www.wegelectric.com<br />

TPH SERIES<br />

The WEG TPH Series of Crusher Duty ® soft starters<br />

is designed to conquer the most demanding AC motor<br />

starting applications. While surpassing the highest starting<br />

torque requirements, the protective NEMA 4/12 enclosure<br />

makes the TPH Crusher Duty ® soft starters ideal for the<br />

harsh industrial environments, even in wash down<br />

locations. Including as standard an AC3 full HP rated<br />

bypass contactor and motor overload relay, emergency<br />

direct-on-line starting is available at the flip of a switch<br />

while still providing full motor protection. Power lugs make<br />

motor connections safe and easy. The WEG TPH starters<br />

are built to complement the ruggedness and reliability of<br />

WEG motors, providing a complete and cost effective AC<br />

motor starting and protection solution.<br />

• Rated 500% for 60 seconds for Crusher-Duty ® applications.<br />

• NEMA 4/12 WEG Blue enclosure. Suitable for dusty, wet or<br />

outdoor applications.<br />

• Narrow design requires less space. Legs eliminate difficult<br />

wall mounting.<br />

• Protective barriers over 460V and 120V terminals.<br />

• Circuit breaker with door mounted operator provides built-in<br />

short circuit protection and power disconnect.<br />

• Full HP rated bypass contactor (AC3) with thermal overload relay<br />

and emergency start switch inside the enclosure (Soft Start-<br />

Off-Across the Line) can be used in the event of SSW failure.<br />

• Full SSW protection during both start and bypass provides full<br />

protection from over/under current, supply and motor phase<br />

fault, phase unbalance, over temperature and over current.<br />

• Keypad and full-sized operator controls on cover with steel<br />

frame NEMA 4 window and cover over keypad. All parameter<br />

changes are through the cover-mounted keypad. Dust and<br />

water stay out of the enclosure. Monitoring of current, voltage,<br />

kVa and kW can be done from the outside.<br />

• Terminations for remote start-stop furnished – no need to trace<br />

control circuit for additional power lines.<br />

• 250VA 120V service receptacle – Power up meters, lights, and<br />

small tools without additional power lines.<br />

• Modular multiple subpanel design. Ease of field modification<br />

or component replacement.<br />

18


19<br />

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CRUSHER DUTY ® SOFT STARTERS<br />

TPH – NEMA 4/12 ENCLOSURE<br />

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COMMUNICATION OPTIONS & SUPERDRIVE<br />

PROFIBUS, MODBUS AND DEVICE NET<br />

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COMMUNICATION OPTIONS<br />

The table below shows the hardware options required to provide WEG VFD’s and Soft Starters<br />

with different serial communications or networking capabilities.<br />

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SUPERDRIVE<br />

WEG Superdrive is a windows based software program that allows serial (RS - 232 or RS - 485)<br />

communication between a PC and all WEG Soft Starters and Variable Frequency Drives.<br />

Superdrive is an excellent programming, documentation, and troubleshooting tool for WEG Soft<br />

Starters and VFD’s. Superdrive is available for free download at www.wegelectric.com.<br />

Hardware accessories may be required depending on the Soft Starter or VFD line.<br />

STANDARD FEATURES<br />

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• Online and Offline Soft Starter or VFD programming<br />

• Command and Monitoring<br />

• Parameter set storage in a computer file format<br />

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20


Control Maintenance & Repair, Inc.<br />

1942 S. Augusta Ct. Unit M Ontario,<br />

CA 91761<br />

Contact: Mr. Gregory Hirst<br />

PH: 909-930-3934<br />

Fax: 909-930-2170<br />

C.W. Silver Industrial Services<br />

501 West 700 South<br />

Salt Lake City, Utah 84101<br />

Contact: Steven Rossiter<br />

PH: 801-366-4100<br />

FAX: 801-487-7437<br />

C.W. Silver Industrial Services<br />

4890 Ironton, Unit 6L<br />

Denver, CO 80239<br />

Contact: Wayne Turnbow<br />

PH: 303-574-9448<br />

FAX: 303-574-9389<br />

Taurus Power and Controls<br />

9999 S. W. Avery St.<br />

Tualatin, OR 97062<br />

Contact: Rob Bulfinch<br />

PH: 503-692-9004<br />

Fax: 503-692-9273<br />

Taurus Power and Controls<br />

6617 S. 193rd Pl. Suite, P104,<br />

Kent, WA 98032<br />

Control Concepts<br />

6925 Aragon Circle, Suite #2,<br />

Buena Park, CA 90620<br />

Contact: Matt Olson<br />

PH: 800-447-0691<br />

FAX: 714-739-3110<br />

Control Concepts<br />

7621 N. 67th Avenue, Suite 506<br />

Glendale, Arizona 85301<br />

Contact: Steve Rapp<br />

PH: 623-847-1701<br />

FAX: 623-847-1702<br />

Cell: 623-764-0932<br />

West Coast Drives Specialist<br />

Carl Sober<br />

Office: 909-390-5030<br />

Cell: 951-840-7755<br />

Taurus Power & Controls,<br />

Tualatin, OR & Kent, WA<br />

AUTHORIZED SERVICE CENTERS<br />

FOR DRIVES & SOFT STARTERS<br />

Profix Electric Repair, Inc<br />

2325 Parklawn Dr. Unit E<br />

Waukesha, WI 53186<br />

Contact: Roger Gross<br />

PH: 262-798-9011<br />

FAX: 262-798-8089<br />

Rainbow Electric<br />

2910 Birch Street<br />

Franklin Park, IL 60131<br />

Contact: Jennifer Kover<br />

PH: 847-455-4605<br />

FAX: 847-455-0385<br />

Michigan Industrial Controls, Inc<br />

12301 Cleveland Ave, Unit B<br />

Nunica, MI 49448<br />

Contact: Craig Youker<br />

PH: 800-335-2128<br />

PH: 616-837-0090<br />

FAX: 616-837-0091<br />

Michigan Industrial Controls, Inc<br />

2402 Gratiot Avenue<br />

Port Huron, MI 48060<br />

Contact: Tom Kellner<br />

PH: 800-445-3021<br />

PH: 810-984-3200<br />

FAX: 810-987-8470<br />

Profix Electric Repair,<br />

Mound, MN & Waukesha, WI<br />

C.W. Silver Industrial Services<br />

Salt lake City, UT & Denver, CO<br />

Control Maintenance. & Repair<br />

Ontario, CA<br />

Control Concepts<br />

Buena Park, CA & Glendale, AZ<br />

www.wegelectric.com<br />

Profix Electric Repair, Inc<br />

2323 Commerce Blvd<br />

Mound, MN 55364<br />

Contact: Jerry Hernandez/ John<br />

Soberg<br />

PH: 952-472-8200<br />

FAX: 952-472-0407<br />

NAAB Electric, Inc.<br />

2013 West Jones<br />

Garden City, KS 67846<br />

Contact: Mike or Frank Gian<br />

PH: 620-276-8101<br />

FAX: 620-276-6120<br />

Control Concepts<br />

13663 Jupiter Road #406<br />

Dallas, TX 75238<br />

Contact: Jeff Conner<br />

PH: 214-349-4414<br />

FAX: 214-349-4435<br />

Control Concepts<br />

8748 Clay Road #320<br />

Houston, TX 77080<br />

Contact: William E. Gray<br />

PH: 713-460-2516<br />

FAX: 713-939-7445<br />

Mid-West and South Central<br />

Region Drives Specialist<br />

Michael Smith<br />

Office: 281-370-4856<br />

Cell: 281-415-4900<br />

Rainbow Electric<br />

Franklin Park, IL<br />

NAAB Electric<br />

Garden City, KS<br />

Control Concepts<br />

Houston & Dallas, TX<br />

Michigan Industrial Controls,<br />

Nunica and Port Huron, MI<br />

Sullivan Electric Group,<br />

Cincinnati, OH<br />

United Automation<br />

Knoxville, TN<br />

Vaughn Electric Co<br />

Union City, TN<br />

Genesis Power & Control,<br />

Dawsonville, GA<br />

EMA,<br />

Atlanta, GA<br />

Technical Drive Control Services, Inc.<br />

Deerfield Beech, FL<br />

Sullivan Electric Group, Inc.<br />

3650 Roll Avenue<br />

Cincinnati, OH 45223<br />

Contact: Gary D. Walters<br />

PH: 513-241-5413<br />

FAX: 513-723-2143<br />

www.sullivan-group.net<br />

D.W. Fannick<br />

4th and Frack Streets<br />

Frackville, PA 17931<br />

Contact: David Fannick<br />

PH: 570-874-2331<br />

PH: 866-883-2331<br />

FAX: 570-874-3633<br />

Electronic Drives and Controls<br />

17 Eastmans Road<br />

Parsippany, NJ 07054<br />

Contact: Henry “Bud” Dillard<br />

PH: 973-428-0500<br />

FAX: 973-428-0135<br />

www.electronicdrives.com<br />

Electronic Maintenance Assoc. of<br />

New York<br />

116 Spring Street<br />

Groton, NY 13073<br />

Contact: Dean Williams<br />

PH: 800-848-2504<br />

FAX: 607-898-4102<br />

0706 Rev.2.0<br />

EMA,<br />

Groton, NY<br />

D.W. Fannick<br />

Frackville, PA<br />

Electronic Drives &<br />

Controls<br />

Parsippany, NJ<br />

Delta Automation, Inc<br />

Richmond, VA<br />

Quality Industrial<br />

Electronics,<br />

Greensboro, NC<br />

Sterling Services<br />

Matthews, NC<br />

Vaughn Electric Company, Inc<br />

313 East Florida Avenue<br />

Union City, TN 38261<br />

Contact: Greg Sturgeon<br />

PH: 731-885-3701<br />

FAX: 731-885-7005<br />

www.vaughnelectric.com<br />

United Automation & Electric, Inc.<br />

4415 Appalachian Way<br />

Knoxville, TN 37918<br />

Contact: Erik Williams<br />

PH: 865-281-0201<br />

FAX: 865-281-0890<br />

Delta Automation.<br />

2704 Charles City Road<br />

Richmond, VA 23231<br />

Contact: Robert S. Culley III<br />

PH: 804-236-2800<br />

PH: 888-PC DELTA<br />

FAX: 804-236-2900<br />

Electronic Maintenance Assoc. of Georgia<br />

5952 Peachtree Industrial Blvd, Suite 9<br />

Norcross, GA 30071<br />

Contact: Dean Williams<br />

PH: 800-848-2504<br />

FAX: 770-448-4823<br />

Email: Dwilliams@emainc.net<br />

Quality Industrial Electronics<br />

8642 West Market Street, Suite 118<br />

Greensboro, NC 27409<br />

Contact: Stanley Dempsey<br />

PH: 336-665-1999<br />

FAX: 336-665-9111<br />

Email: Dempsey@QIE.com<br />

Genesis Power and Control<br />

315 Meadow Court<br />

Dawsonville, GA 30534<br />

Contact: Phillip Wyrembelski<br />

PH: 678-858-6391<br />

Sterling Services<br />

3372 Smith Farm Road<br />

Matthews, NC 28104<br />

Contact: Andy Fleming<br />

PH: 704-821-3300 / 800-280-4602<br />

FAX: 704-821-3333 / 800-280-4603<br />

Technical Drive Control Services, Inc.<br />

265 S. Federal Hwy, Suite 291<br />

Deerfield Beach, FL 33141<br />

Contact: Tony Augusto<br />

PH: 954-784-4958<br />

FAX: 954-784-4959<br />

Email: tony.augusto@tdcs-vfd.com<br />

Southeast Region<br />

Drives Specialist<br />

Jeff Fish<br />

Office: 770-339-7768<br />

Cell: 281-415-4900


INTRODUCTION<br />

Most Soft Starter and VFD installations are completed quickly<br />

with a successful start-up and a satisfied User. But if questions<br />

on set-up, operation, or troubleshooting occur, what<br />

should be done in response? If the VFD stops operating and<br />

the User’s production is interrupted, what should be done for<br />

the quickest and most effective response? If a product has to<br />

be returned for evaluation, what is the proper RA procedure<br />

to make this happen?<br />

INITIAL TECHNICAL RESPONSE<br />

The first step is for the User to contact their local WEG office<br />

and discuss the problem with their regional WEG sales<br />

staff for technical support. Often this is a simple request for<br />

Instruction Manuals or a question on the product that can be<br />

handled at a local or regional level.<br />

CALL 1-800-ASK-4WEG. (1-800-275-4934) If the local<br />

WEG office or WEG sales staff cannot answer the question or<br />

resolve the problem, then contact the WEG Regional Drives<br />

Product Specialist (See Service Center Map for the WEG<br />

Drives Specialist in your area) or in the event that person is not<br />

available contact the WEG Atlanta Drives and Controls Department<br />

at 1-877-WEG-DRIVE (1-877-934-3748).<br />

After Hours Procedure for Technical Support?<br />

The procedure for obtaining “after-hours” technical<br />

support is the same as for WEG motors. The User should call<br />

1-800-ASK-4-WEG and follow the instructions to reach their<br />

regional “Emergency On-Call” person. If the “On-Call” person<br />

cannot handle the situation, then the “On-Call” will contact the<br />

appropriate WEG personnel for additional support. The I-877-<br />

WEG-DRIV technical support number is only monitored during<br />

normal business hours; (8:00AM to 5:00PM EST, Monday thru<br />

Friday).<br />

WARRANTY RESPONSE:<br />

If the problem has not been resolved with telephone<br />

technical support and the Product is still covered under<br />

warranty, the following Options should be reviewed for the best<br />

response under the specific conditions.<br />

Option 1: Return the Product to Atlanta for Warranty<br />

Evaluation<br />

The customer can send the defective product to the WEG<br />

Atlanta Drives and Controls Department for evaluation. Before<br />

the defective product is returned to Atlanta, Terri Woodruff, in<br />

the WEG Atlanta Drives and Controls Department, must be<br />

contacted to issue an RA# to track the return of the product for<br />

warranty evaluation. An RA# is required for all products prior to<br />

their shipment to Atlanta. The RA# allows us to track the unit<br />

through the evaluation process.The customer would be notified<br />

on the results of the evaluation and quoted the repair costs. If<br />

they choose not to have the unit repaired, there would be a $150<br />

evaluation charge for services performed. If they decide to have<br />

it repaired then the $150 would be applied to the repair charges.<br />

Option 2: WEG Representative to Evaluate Product<br />

“On-Site”<br />

Depending on the situation and the User’s location, a WEG TAM<br />

or WEG Drives Product Specialist or a member of the WEG<br />

Atlanta Drives and Controls Group would travel to the customer<br />

site to evaluate the situation. Unless otherwise negotiated,<br />

warranty service would include only “in-house” parts and labor<br />

and all Travel and Living (T&L) expenses would be paid by the<br />

customer. Any exception to this policy would be negotiated prior<br />

to the customer visit.<br />

1-800-ASK-4WEG<br />

TECHNICAL SUPPORT Notes PROCEDURES FOR WEG<br />

VARIABLE FREQUENCY DRIVES & SOFT STARTERS<br />

www.wegelectric.com<br />

Option 3: Technical Support from a WEG Authorized<br />

Service Center<br />

WEG has established a network of regionally located 3rd party<br />

Authorized Service Centers (ASC) that can be authorized to<br />

provide on-site and off-site warranty service. Prior authorization<br />

must be given to the User and to the ASC before the ASC<br />

is called in to the User’s location or if products are sent to an<br />

ASC for warranty evaluation and repair. See the next section<br />

for Non-Warranty procedures.<br />

When a User needs to return a product for warranty evaluation,<br />

the preferred procedure would be Option # 1; sending<br />

the product to Atlanta. Before the defective product is sent<br />

to an Authorized Service Center for warranty evaluation, the<br />

User must get authorization to send it to the ASC as well as<br />

contacting Terri Woodruff, in the WEG Atlanta Drives and<br />

Controls Group, to issue an RA# to track the shipment of the<br />

product to the ASC for warranty evaluation. An RA# and prior<br />

authorization is required for all products prior to their shipment<br />

to the ASC for warranty evaluation.<br />

Authorizing the Services of the WEG ASC<br />

The use of a WEG ASC must be pre-authorized prior to the<br />

service being started with a PO# issued from the Atlanta<br />

Drives and Controls Group or the WEG Drives Product<br />

Specialists. If products are sent to the ASC or the ASC is<br />

called into the customer’s location without prior authorization,<br />

warranty may not be allowed pending review by the WEG<br />

Atlanta Drives and Controls Group.<br />

Warranty Service applies only to “In-House”<br />

Parts and Labor<br />

Unless negotiated in advance, the warranty service will cover<br />

in-house parts and labor only. All T&L expenses, including<br />

travel labor, will be the responsibility of the User.<br />

NON-WARRANTY RESPONSE<br />

For repair of products that are out of the warranty period or<br />

fail due to non-warranty conditions, there are several steps<br />

to follow for expeditious response. (The standard warranty<br />

period for WEG Drives products shall be 18 months from the<br />

invoice date).<br />

As mentioned previously, the User’s initial response is to<br />

contact their local WEG office to provide that first line of<br />

technical support.<br />

If the local WEG office or WEG salesperson cannot resolve<br />

the problem, then the WEG Drives Product Specialist or the<br />

WEG Atlanta Drives and Controls Group should be contacted.<br />

If the problem still exists after the initial telephone support,<br />

here are further support options.<br />

Option A: Return the Product to Atlanta for Non-<br />

Warranty Evaluation<br />

The customer can send the defective product to the WEG<br />

Atlanta Drives and Controls Group for evaluation. Before the<br />

defective product is returned to Atlanta, Terri Woodruff, in the<br />

Atlanta Drives and Controls Group, must be contacted to<br />

issue an RA# to track the return of the product for non-warranty<br />

evaluation. An RA# is required for all products prior<br />

to their shipment to Atlanta. The RA# allows us to track the<br />

unit through the evaluation process.The customer would be<br />

notified on the results of the evaluation and quoted the repair<br />

costs. If they choose not to have the unit repaired, there would<br />

be a $150 evaluation charge for services performed. If they<br />

decide to have it repaired then the $150 would be applied to<br />

the repair charges.<br />

Option B: Send the Product to a WEG Authorized<br />

Service Center<br />

The customer can send the defective product to an ASC<br />

for evaluation and repair. WEG would not be involved in the<br />

billing process and the customer would work directly with the<br />

ASC for pricing, service and billing.<br />

SUMMARY<br />

The main concern of the WEG Atlanta Drives and Controls<br />

Department and the regional WEG Drives Product Specialists<br />

is to provide quick and accurate technical product support. A<br />

vast majority of the times the situation can be resolved with<br />

a single telephone call. A change in a parameter settings, a<br />

different wiring connection or combination of both of these<br />

can often solve what often seems to be an insurmountable<br />

problem.<br />

Teamwork is essential between the WEG sales force, WEG<br />

Drives and Controls Department, the WEG Drives Product<br />

Specialists, the ASC and our Product User’s to provide a<br />

quick, efficient and effective technical support network.


The WEG Electric Motors national headquarters<br />

in Suwanee, Georgia is also home to our own<br />

custom panel shop. Opened seven years ago, the<br />

panel shop was charged with the sole purpose of<br />

integrating WEG variable frequency drives and<br />

soft starters into rugged and reliable industrial<br />

control panels. This shop provides an essential<br />

value-added service to WEG customers around<br />

the nation.<br />

Our panel shop has developed the popular and<br />

successful TPH and GPH soft starter product lines,<br />

and continues to produce them, keeping them in<br />

stock in five warehouses around the country. In<br />

addition, the panel shop produces unique custom<br />

drive and soft starter panels designed to meet<br />

customer specifications. All of our panels are fully<br />

compliant with Underwriter’s Laboratory UL-508A<br />

program, as well as the National Electric Code.<br />

Panel shop personnel directly involved in design,<br />

assembly, wiring, and testing represent seventy-<br />

five years of experience in system integration and<br />

panel shop work. Personnel in essential support<br />

positions add another eighty years of diverse<br />

industrial control experience. We draw on this<br />

valuable experience to produce panels of the<br />

highest quality and dependability. All of our panels<br />

are assembled and wired using the best industrial<br />

practices, and each one passes through a very<br />

meticulous inspection and testing process before<br />

being shipped.<br />

We offer custom systems from our Brazil and<br />

Mexico Works as well.<br />

Contact your territory salesperson for additional<br />

information.<br />

Notes<br />

WEG CUSTOM PANEL SHOP<br />

www.wegelectric.com


www.wegelectric.com


Ask about our Variable Frequency Drives!<br />

CFW08 Plus Series<br />

• 1/4–10 HP<br />

• V/Hz and Open Loop Vector<br />

• NEMA 1 Enclosure<br />

WEG ELECTRIC MOTORS<br />

1327 Northbrook Parkway Suite 490<br />

Suwanee, GA 30024<br />

CFW09 Series<br />

• 1–500HP<br />

• V/Hz, Open and close Loop Vector<br />

• NEMA 1 or IP20 Finger Safe Enclosure<br />

CFW10 Series<br />

• 1/4–1 HP<br />

• V/Hz<br />

• Single-phase input power supply<br />

• IP20 Finger Safe Enclosure<br />

SHARK DRIVE SERIES<br />

• 1–10 HP<br />

• V/Hz and sensorless vector control<br />

• NEMA 4X ALL Stainless steel Enclosure<br />

(ideal for high pressure hose washdown<br />

and corrosive environments)<br />

Atlanta Kansas City Los Angeles Rochester<br />

www.wegelectric.com<br />

8.06-AB-US191<br />

www.wegelectric.com

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