Online Food Ordering System
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The Rising Industry Of <strong>Online</strong> <strong>Food</strong> <strong>Ordering</strong> <strong>System</strong><br />
Nowadays in this era of online booking customers to book or order anything from anywhere using<br />
mobile application or e-commerce website. <strong>Online</strong> booking or order has been proved a great source for<br />
business from the wide range of sectors to grow business. The best way to make your customer happy is<br />
to provide online food order system. There are many products related to the food industry that we can<br />
order online that includes food service, agriculture, and many other things.<br />
If we talk about the growth of food industry then you need not to worry about investing your money on<br />
this because the progress of your business will be assured and you will be able to get profit by this.<br />
Before this, people use to order food by going to the restaurants and by phone. However, since the last<br />
few years’ online food industries have encouraged the people a lot by providing huge discounts and<br />
other deals.<br />
During weekends, we always try to get some excited, delicious and something new in food. Therefore,<br />
by using an online food order system you can get your food to be delivered to your door without<br />
consuming too much time.<br />
Let us have a quick look to understand all the functional possibilities required for this online food order<br />
system:<br />
Customer Module:<br />
● An individual account (payment details, fixed delivery addresses, preferences, and order<br />
history);<br />
● Search functionality including filters based on location, cuisine, restaurant name, price range,<br />
or other aspects;<br />
● A restaurant listing and a menu to list all the food items of the restaurant;<br />
● Forgetting the current location of the customer, it should have correct GPS capabilities it will<br />
allow to get the nearby restaurant.<br />
● Optionally can apply coupon codes and discounts on any order.<br />
● Can manage the referrals earn through share & invite.<br />
● Different secure and reliable payments methods (Debit & credit card payments and<br />
integration with third-party payment systems, such as PayPal, Stripe, etc.).<br />
● Tracking functionality to track the order and delivery status.<br />
● Calling directly through the app for contacting the driver;<br />
● Customer can submit feedback by providing ratings and reviews for restaurants and; and<br />
● Customer can contact the support team.<br />
Courier Module:<br />
● An individual account (successful orders, feedback, and choices);<br />
● Get nearby orders based on the location;<br />
● Google Map integration for getting accurate routing by means of in-app navigation.<br />
● Can contact the customer directly through the app.<br />
● Can submit feedback for a customer on order completion.<br />
Restaurant dashboard:
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●<br />
●<br />
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Proper management of the food items and its details listed in the menu.<br />
Order Management<br />
Point-of-Sale integration in the existing system with proper delivery management solutions.<br />
Complete POS Solution working exclusively with restaurants (<strong>Food</strong> Menu, Order Processing,<br />
Multiple Payment Options, Sending request to couriers for food delivery.<br />
Management of reports and accounting;<br />
Loyalty Program Management, and<br />
Staff management.<br />
Admin Panel<br />
● User management and its role.<br />
● Order Management<br />
● City and Location management for users.<br />
● Menu Management.<br />
● Offer, Discounts and coupon management<br />
● Approve or reject delivery boy request<br />
There are many important things that need to be done properly for making your system work efficiently.<br />
There should be complete support for customer service, you should be able to handle customer service,<br />
resolve disputes, proper communication between customer, courier, and restaurants.<br />
Challenges faced during the development of the <strong>Online</strong> <strong>Food</strong> <strong>Ordering</strong> <strong>System</strong>:<br />
One of the main points that need to be considered while developing this system is to provide all the<br />
operations and support activities efficiently between all the parties (Customer, Restaurants, and<br />
Courier).<br />
Below are the various things that need to be considered for efficient use of the system:<br />
● Should have trusted restaurant partners to run cost and time efficient business.<br />
● Partnership with the professional delivery company to ensure your customers a reliable<br />
service.<br />
● Emphasis on suitability and the promptness of your delivery service.<br />
● Deliver outstanding customer service is extremely important.<br />
● Investment in the food industry is high so the allocation of all the resources properly at all the<br />
time according to your online food service.<br />
● Should have search engine optimized and social media friendly platform.<br />
● Create a complete database of restaurants in the targeted location with contact details,<br />
menu, areas of delivery, etc.<br />
● Should have a simpler order placement procedure with the accurate order details.<br />
Common <strong>Online</strong> <strong>Food</strong> <strong>Ordering</strong> and supply brands<br />
Nowadays there are several brands that take food delivery orders and some of the well-known online<br />
food delivery brands are listed below:<br />
· Just Eat (http://www.just-eat.co.uk/ )<br />
· GrubHub (https://www.grubhub.com/)<br />
· Seamless (http://www.seamless.com/ )<br />
· Delivery Hero (http://www.deliveryhero.com/ )
· Swiggy (https www.swiggy.com/ )<br />
· Zomato (https://www.zomato.com/ )<br />
· Uber Eats (https://www.ubereats.com/ )