Projeto Manual do Colaborador Rede dos Sonhos2

ce – it’s called emotional
intelligence.
Emotional intelligence is a relatively
new subject of study, though
its roots go back to the
time of Darwin, who posited that
emotional expression was essential
for survival. But what
do we mean when we talk about
emotional intelligence? The fact is
that there are numerous
ways of defining emotional intelligence.
But for now, let’s say that
it is the ability to be
aware of your emotions and the
emotions of others and then to
use that knowledge to help
manage the expression of emotions
so that they foster success
instead of cause roadblocks.
Those who have high levels of
emotional intelligence, or EI for
short, are able to understand
the physical, mental, and social
impact that negative emotions
have on their bodies, minds,
relationships, and ability to pursue
and achieve goals. They then
are able to moderate their
own emotions so that their emotions
support their activities and
enhance their quality of life.
Emotional intelligence involves
a combination of competencies
which allow a person to
be aware of, to understand, and
to be in control of their own emotions,
to recognize and
understand the emotions of
others, and to use this knowledge
to foster their success and
the success of others.
Download free eBooks at
bookboon.comEMOTIONAL INTE-
LLIGENCE
Overview of Emotional Intelligence
People with highly developed EI
are proven to be more successful
in the workplace because
they can understand their emotions
and why they behave the
way that they behave. They
can use their emotions as clues
to what their body and mind are
trying to tell them. And
they can use their EI to truly understand
others and their points
of view.
When they wield this kind of tool,
they can overcome the kinds of
emotional obstacles
that tend to stop us all. They can
understand why others feel the
way that they feel and
why they are doing what they are
doing, and use that knowledge to
help others perform
at their best. They can resolve
conflict quickly and recover from
setbacks with aplomb.
They are good in a crisis, strong
at communicating, and successful
where others fail. Later
in this ebook, we’ll look in more
detail at some real-life examples
of how EI can help you
in the workplace. But now, let’s
look at how emotional intelligence
is different from our
traditional ideas about intelligence.
1.2 THEORIES OF MULTIPLE
INTELLIGENCES
Until the last century, the understanding
of intelligence was strictly
related to cognitive
functions such as memory, learning,
and problem-solving. However,
scientists had begun
to understand by the 1900s that
non-cognitive aspects of intelligence
also exist.
For example, E.L. Thorndike described
a type of social intelligence
that was related to
managing and understanding
others. In 1940, David Wechsler
further developed the
concept of non-cognitive intelligence
by arguing that no full definition
of intelligence could
exist until we were able to fully
define those aspects that were
not related to traditionally
measured cognitive skills.
Then in 1983, Howard Gardner
published a groundbreaking work
entitled Frames of Mind:
The Theory of Multiple Intelligences.
He argued that people have
more than one type of
intelligence, and that these types
of intelligence were also actually
cognitive in nature, yet
could not fully be defined by
current models such as standard
Intelligent Quotient (IQ)
tests. His model for multiple intelligences
focused mainly on:
• Intrapersonal Intelligence:
the ability to understand one’s