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Top 10 IT outsourcing myths busted

Outsourcing has evolved and so too have the misconceptions around what makes a successful sourcing partnership in the digital era. For all its usefulness and cost-saving potential, IT outsourcing is still surrounded by myths, legends and cautionary tales. Here I debunk 10 of the common myths to show how outsourcing can help your business use IT to achieve more with less.

Outsourcing has evolved and so too have the misconceptions around what makes a successful sourcing partnership in the digital era. For all its usefulness and cost-saving potential, IT outsourcing is still surrounded by myths, legends and cautionary tales. Here I debunk 10 of the common myths to show how outsourcing can help your business use IT to achieve more with less.

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<strong>Top</strong> <strong>10</strong> <strong>IT</strong> <strong>outsourcing</strong> <strong>myths</strong> <strong>busted</strong><br />

If you’re an owner of a small or mid-sized business, <strong>IT</strong> <strong>outsourcing</strong> might seem like an attractive option.<br />

That option might be luring for big brands as well. CIOs, if they don’t have the common misconceptions<br />

that C-level executives normally have when it comes to <strong>IT</strong> <strong>outsourcing</strong>. Like everything else, <strong>IT</strong><br />

<strong>outsourcing</strong> has evolved over the years, but is it for better or worse, will be clear once there are no<br />

<strong>myths</strong> related to software <strong>outsourcing</strong>.<br />

So, let me begin with debunking the most common <strong>myths</strong> related to <strong>IT</strong> <strong>outsourcing</strong>.<br />

1. <strong>IT</strong> <strong>outsourcing</strong> is extinct<br />

There are many who believe that software <strong>outsourcing</strong> is dead and no longer a valuable strategy for<br />

enterprises. There are hardly any cost savings. The current trend has moved from labor arbitrage and<br />

offshoring to extreme automation and public cloud adoption.<br />

It implies that <strong>IT</strong> <strong>outsourcing</strong> is not extinct but changed. Most of the <strong>IT</strong> <strong>outsourcing</strong> providers are,<br />

therefore, integrating automation, cloud solutions and modern organizational structures.<br />

2. <strong>IT</strong> <strong>outsourcing</strong> service providers cannot provide Agile and DevOps<br />

In the digital era, there is a need for faster adoption and increase business agility. If businesses don’t<br />

adapt, they will lag. <strong>IT</strong> <strong>outsourcing</strong> providers are masters in agile development approach and DevOps.<br />

They can help make the leap to agile enterprise.<br />

3. <strong>IT</strong> <strong>outsourcing</strong> means no more responsibilities<br />

Governance and collaboration are not just theoretical for <strong>IT</strong> <strong>outsourcing</strong> providers. They practice it<br />

diligently. Clients are involved throughout the project with a focus on providing transparency and clear<br />

communication.<br />

4. Enterprise that outsource might lose their employees<br />

There is a need to educate employees that the purpose of <strong>outsourcing</strong> is not to threaten their existence<br />

but to free them up to focus on strategic matters. Leadership must communicate that <strong>outsourcing</strong> will<br />

be a change and the employees will be part of the change.<br />

5. Outsourcing is only meant for big enterprises<br />

Outsourcing gives you the ability to customize package as per specific business requirements. It has<br />

nothing to do with company size. As a company grows, the outsourced package can grow as well.<br />

6. Internal <strong>IT</strong> offers better security


Outsourcing <strong>IT</strong> to a third party can prove to provide better and enhanced security for the enterprise. The<br />

<strong>IT</strong> <strong>outsourcing</strong> service provider invests in building a secure and stable infrastructure to accommodate<br />

the needs of all kinds of enterprises.<br />

7. There will be conflict of interest<br />

Some enterprises worry that there might be a conflict of interest with the <strong>IT</strong> <strong>outsourcing</strong> team. It is<br />

critical to understand that the role of the <strong>outsourcing</strong> team is to share their expertise and not take<br />

decisions on clients’ behalf. Therefore, the reporting and decision-making process must be clearly<br />

defined at the beginning of the engagement.<br />

8. <strong>IT</strong> <strong>outsourcing</strong> cannot help with specialized applications<br />

Qualified and experienced <strong>outsourcing</strong> <strong>IT</strong> service providers can offer specialized services as needed by<br />

an enterprise. Most <strong>IT</strong> <strong>outsourcing</strong> companies hire highly talented and skilled resources with deep<br />

industry and domain knowledge. They hire more skilled <strong>IT</strong> staff to support specialized requirements as<br />

required by clients.<br />

9. Hiring in-house staff is cheaper<br />

Hiring in-house staff is not only in terms of the person’s cost to the company. It also includes the cost of<br />

recruitment, training and providing benefits. In case of <strong>IT</strong> <strong>outsourcing</strong> staff, the enterprise only pays for<br />

the number of hours the team member invests in the project.<br />

<strong>10</strong>. Outsourcing is not suitable for startups<br />

It is believed that only mature organizations can benefit from <strong>IT</strong> <strong>outsourcing</strong>. The <strong>IT</strong> <strong>outsourcing</strong> team<br />

can provide a professional extended team of experts for a startup (one that they cannot afford).<br />

Startups can get their product/ mockup or beta ready much faster if they find a competent <strong>outsourcing</strong><br />

partner.<br />

Other than the ones listed above, if you still have concerns or questions related to <strong>IT</strong> <strong>outsourcing</strong>, we<br />

will be happy to address them.<br />

To read it online, please click here: http://www.ishir.com/blog/6158/top-<strong>10</strong>-it-<strong>outsourcing</strong>-<strong>myths</strong><strong>busted</strong>.htm

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