Turning Your Data into Insights

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Content Introduction 3 Key Performance Indicator 4 Setting Expectations 6 Capturing Data through Workflows 7 Dashboards 8 Case Studies 9 Conclusion / Close 16 2
Introduction Technology has made it easier and cheaper to gather data across multiple dimensions of business activities – more data is being created now than at any time in history. This data represents a valuable asset which many organisations fail to capitalise on. Continuous improvement relies on an ability to critically analyse data, develop useful performance metrics, and put those insights into practice in day to day service delivery. This paper explores how organisations can enhance the visibility of their data to analyse trends and lead indicators for business performance. We also explore common aspects of KPI setting in the employment, disability and care sectors, and how technology can aid in the capture, analysis and interpretation of data. Choosing Performance Metrics Organisations in the employment, disability and care sectors routinely capture data and undertake the performance monitoring required by Government for contracts. Understandably, there is a temptation to focus heavily, or even exclusively, on contract-based data and performance metrics. However, the Government’s performance indicators are not always aligned with commercial drivers for a business. Organisations must balance performance monitoring, regulatory inspection and consumer experiences with fair value and profit making. Focusing exclusively on contractual performance indicators can result in critical insights from data being overlooked or not fully utilised internally to improve operations. To get real value from data, organisations must identify a balanced set of metrics or Key Performance Indicators (KPIs) which reflect business objectives and drivers of performance. These KPIs must include contractual requirements, but also capture lead indicators for both success and emerging risks. With the volume of data available, it is easy to fall into the trap of measuring everything. Keep in mind that having too much information, or focusing on the wrong information, can be just as detrimental as having no information at all. TURNING YOUR DATA INTO INSIGHTS 3
Page 1: TURNING YOUR DATA INTO INSIGHTS HIV
Page 5 and 6: w It is important to choose a balan
Page 7 and 8: Capturing Data through Workflows To
Page 9 and 10: Getting Your Dashboard Right • K
Page 11 and 12: ABC Employment Services Operational
Page 13 and 14: Staff productivity for InYourHome b
Page 15 and 16: HelpingHand Disability Services is
Page 17 and 18: SYSTEMS TRAINING REPORTING A proven

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