Venture Far - Fiji 18/19 Brochure

BOOKING CONDITIONS
B O O K I N G C O N D I T I O N S
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Please read these Booking Conditions carefully as they form the basis upon which bookings are accepted by Venture Far.
THE BROCHURE
This brochure is valid to 31 March 2019.
This brochure should be used as a guide only.
• Prices are based on currency exchange rates
effective October 2017 + are subject to change
without notice. All products in this brochure are
presented in Australian Dollars + are GST free
unless otherwise indicated.
• “From” Prices: the expression “from” with respect
to a price means the lowest per adult price for
the Travel Product we believe is available at the
time of publication, based on information we have
received from suppliers.
• Please refer to your travel consultant at the time
of booking + at the time of final payment for full
details of any updated pricing or changed transfer,
tour or accommodation details.
• Please read your travel documents when you
receive them to ensure that you are getting what
you asked + paid for. It is important that you
discuss any queries you have with your travel
consultant immediately, or at least before you
travel.
• We know how important it is to have a good
night’s sleep when travelling, so we ask that you
understand that the ‘Bedding Information’ is
provided as a guide only, which may change,
subject to room availability, renovations or other
circumstances. Prices in this brochure are based
on existing bedding. Additional bedding may be
either a bed or a fold up ‘rollaway’ or a convertible
settee. Room requests (eg., interconnecting, twin
versus double bedding, non-smoking rooms etc.)
can be requested, but Not Guaranteed.
• Maps are sometimes included to assist you in
setting your tour itinerary + may be representative
only. Photographs of hotel rooms + vistas etc. are
included to assist you in selecting your hotel +
tours + may be representative only.
• We make every effort to keep the hotel descriptions
+ touring information up to date. Please be aware
that a hotel may not have kept us up to date with
their renovation plans. This is unlikely, but where
it does occur from time to time we will make
every endeavour to ensure that you receive the
equivalent of what you requested.
Please note that if you have a problem with your
hotel, transfer or tour, in the first instance you should
contact the hotel front office manager or local tour
operator. If you are still not satisfied, please contact
your travel consultant for further advice.
BOOKING + PAYING
Your travel consultant is your main point of contact
+ is the person responsible for correctly interpreting
your travel requirements, providing travel advice,
collecting your money for your booked travel, +
providing you with your travel documents. Please
make sure that you are fully aware of what you are
paying for before you pay your deposit +/or final
payment.
• A deposit of $165 per adult ($55 per child) is
payable to your travel consultant within 7 days
of confirmation, to secure a booking. A further
deposit may be required by the hotel, tour
operator, cruise line or other principal. Please note
that a deposited booking holds services but does
not guarantee prices.
• The balance is payable 45 days before your
departure from Australia immediately on
confirmation if booked within this period. If you
pay late the booking may be cancelled + your
deposit forfeited if deadlines are missed. Please
consult your travel consultant for any special
airfare conditions.
• If you request a change of name, tour, hotel or
travel date an amendment fee of $55 per booking
will apply. If travel documents have been issued,
the fee will be $75 per file, plus any applicable
airline ticket reissue fees.
• Amendments within 45 days of departure may result
in operator cancellation fees, inability to confirm +/
or delays in receipt of travel documentation.
• Where possible, we will accept late bookings within
7 days of departure, but please understand that this
will be subject to the availability of accommodation,
tours + flights. Full payment is required at time of
booking if you book within 7 days of departure.
• Credit + Debit Card Surcharges: a fee will apply
for payments made by debit + credit cards. Please
check this fee with us or your travel agent when
booking.
ALL PRICES ARE SUBJECT TO CHANGE PRIOR
TO FINAL PAYMENT.
CANCELLATIONS
If you cancel or terminate your travel booking with
us at any time after confirmation, it will attract a $165
per adult ($55 per child) cancellation fee. In addition
to this fee, there may be additional cancellation fees
charged by the hotel, tour operator, cruise line, airline
or other principal. This can amount to up to 100% of
your total booking, particularly when cancelling tours
+ other arrangements within 45 days of departure.
No refund can be guaranteed for cancellations after
the tour has commenced or in respect of any tours,
accommodation, meals or any other services not
utilised. Credit Offers cannot be refunded or taken
as cash.
If we have to cancel or substantially change your travel
booking because of events outside of our control (this
is very rare), we will, where possible, offer you an
alternative of a similar Standard. If you do not accept
the alternative, we will refund in full any monies
already paid for those arrangements.
HEALTH + IMMIGRATION
You are responsible for all visa, passport, immigration,
quarantine, customs, health + other requirements of
the countries visited or transited. Passports must have
at least 6 months’ validity from the date of your return
to Australia. The Australian Government has many
travel advisories in place, for the latest details refer to
www.smartraveller.gov.au.
• If you are not sure of your responsibilities, ask your
travel consultant.
TRAVEL INSURANCE
It is recommended that you consider purchasing
a travel insurance policy before you travel. Travel
insurance should cover hospital treatment, medical
evacuation, loss of property, cancellation fees etc. +
is essential for anyone travelling outside of Australia.
Overseas medical costs are expensive + not covered by
Australian medical insurance. Your travel consultant
can assist in purchasing appropriate travel insurance
for your destination.
The Australian Government has provided information
regarding the need for adequate insurance including
some case studies, refer to http://www.smartraveller.
gov.au/insurance/
NOT INCLUDED IN THE PRICE
Generally speaking, you are responsible for anything
not specifically included in your holiday package,
which would mean things like:
• Airfares + associated taxes + fuel surcharges
(unless otherwise stated).
• Costs of passports or visas.
• Meals other than those specified in the itinerary.
• Excess baggage charges.
• Personal items such as phone calls, laundry,
drinks, room service etc..
• Sightseeing other than specified in the itinerary,
airport taxes (paid locally) + Government taxes
other than on accommodation.
• Any costs in Australia.
• Travel Insurance.
LIMIT OF LIABILITY
We, Clenton Pty Ltd t/as Venture Far (ABN 40 101
240 036), have packaged + presented tours, transfers +
accommodation in this brochure for sale in Australia.
In our opinion, we have provided information +
pricing in this brochure which is correct at the time
of printing, + also goods + services of merchantable
quality. We do not own or operate services in our
own right, acting only as booking agent for our
service providers, + thus we are not responsible for
these services. Bookings are subject to the terms,
conditions + limitation of liabilities imposed by these
service providers.
We do not accept liability whatsoever for injury,
damage, loss, delay, additional expenses caused
directly or indirectly by events which are beyond our
control + jurisdiction, including but not limited to
war, civil disturbance, fire, floods, acts of God, acts
of government or of any other authorities, accident
to or failure of machinery or equipment or industrial
action.
It is important that you are satisfied that your travel
consultant has fully + clearly explained to you what
goods or services you are receiving. To the extent
permitted by law, we exclude all liability for any loss
or damage whatsoever (including but not limited to
physical + psychological injury, + loss or damage to
property of whatever nature) arising out of or in any
way connected with the offer or supply of goods or
services by us or any third parties.
If you believe that you did not receive what you
requested + paid for, + you are requesting a refund,
you must inform your travel consultant about the
problem in writing as soon as possible after the
problem has occurred. If the law implies a condition
or warranty that cannot be excluded, our liability will
be limited to the re-supply or the payment of the cost
of re-supplying the relevant goods or services.
CONSUMER PROTECTION
Venture Far is ATAS accredited, a member of the
International Air Transport Association (“IATA”) +
the Australian Federation of Travel Agents (“AFTA”).
LAW + JURISDICTION
These Booking Conditions are governed by the laws
of South Australia + any action arising under them,
or in any way connected with the holiday, may be
brought only in a court in South Australia, subject
to any law which is expressly inconsistent with this.
VENTUREFAR.COM.AU