Turning Your Data into Insights

Case Study 2: HelpingHand Disability Care Services
Full Time 38 hour work week
HelpingHand delivers a range of disability care services through the NDIS. With
the shift to a fee for service funding environment, the organisation’s leadership
recognised the need to better understand the relationship between support
services and worker profitability. This is a significant reform for HelpingHand.
The Leadership Team developed a roadmap to phase in new features that
would enable them to improve client services and also drive efficiency. One of
the first steps was to provide high level revenue and staff utilisation rates to
their Area Managers and Regional Managers.
Billable Time
32.00
Key Concepts
Staff Utilisation – the percentage of staff time converted to billable time
% Utilisation
85%
Non-Billable
6.00
Scheduled Plan Drawdown Rate – NDIS services need to be delivered
steadily over the life of a client's plan. For example, a typical 12 month plan
for support services should be drawn down at approximately 8% per month
to ensure the individual achieves their goals.
Hivetec created the following Operational Dashboard for HelpingHand’s Care Managers.
Helping Hand Care Services - Area Manager’s Weekly Dashboard
Number of staff
Total hours
Billed time
Actual %
Variance
3
92hrs
65hrs
70.6%
-14.4%
Person
Available Hours
Billed Hours
Actual Utilisation %
Variance %
Fatima
24hrs
21hrs
87.5 %
+2.5%
Nadia
30hrs
25hrs
83.3%
- 1.7%
John
38hrs
24hrs
63.2%
-21.8%
Scheduled Plan Drawdown
Actual Plan Drawdown
100%
$3,080
81%
$2,502
DEFICIT
$578 (19%)