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13<br />
RECRUITMENT CHATBOT<br />
Enhance your applicants’ experience<br />
INTERACT<br />
Natural Language Processing at the service of HR processes<br />
With the help of neural networks, it is<br />
now possible and common to design<br />
chatbots capable of automatically interpreting<br />
natural language. Based on<br />
an internal use case, the Sia Partners<br />
DataScience team proposes a chatbot<br />
capable of answering all of the main HR<br />
questions.<br />
Free time for HR teams to focus on value-added tasks<br />
Answers without human intervention to the recurring questions of the collaborators<br />
allows the HR teams to focus on the tasks with added value (complex<br />
requests, relationship with collaborators...)<br />
Enhance the satisfaction of employees and candidates<br />
Chatbots provide accurate, instant, and contextualized answers to questions<br />
from employees or candidates. The level of satisfaction of chatbot users is<br />
very high.<br />
Develop a data-driven HR approach<br />
Chatbots are used to collect contextualized data to know the questions and<br />
expectations of collaborators and candidates; and thus to base decisions on<br />
quantitative elements.<br />
EXTERNAL<br />
ACTORS<br />
Phrases the request<br />
External<br />
APIs<br />
Combine the power<br />
of APIs with our<br />
computer science<br />
know-how<br />
- Understands<br />
and interacts<br />
with the user<br />
- Structures<br />
the data<br />
- Determines<br />
the context<br />
Enriches<br />
the<br />
database<br />
- Stores and<br />
organizes<br />
knowledge<br />
Interaction<br />
Module<br />
Facilitates<br />
structuring<br />
with entities<br />
Knowledge<br />
Module<br />
Requests an answer to<br />
an intent<br />
Provides a<br />
contextualized<br />
answer<br />
Processing<br />
Requests for<br />
“external”<br />
elements<br />
Answer<br />
Module<br />
- Creates<br />
responses from<br />
the inputs<br />
Requests for<br />
"internal"<br />
elements<br />
CHATBOT<br />
Thanks to its expertise in web development,<br />
Sia Partners has developed<br />
its own chatbot interface. This web<br />
interface is linked by an API key to an<br />
automatic language processing engine,<br />
based on a pre-trained neural network. A<br />
knowledge base is built up, and links to<br />
other APIs can be made to provide dynamic<br />
answers.<br />
Therefore, the chatbot can understand<br />
and answer questions according to a series<br />
of parameters, as well as the context<br />
and the content found in the APIs to<br />
which it is linked.<br />
These bricks of technology have been<br />
used for a number of robots, not just for<br />
the HR sector, but many others.
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