Modere Europe Product Catalogue (1)
Business Catolugue
Business Catolugue
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CUSTOMER SERVICE<br />
MODERE CUSTOMER SERVICE<br />
Purchase products from our online store:<br />
www.modere.eu<br />
If you need any more information then please get in touch<br />
via our website or you can call us:<br />
MONDAY – FRIDAY: 9.00 - 16.00 local time<br />
United Kingdom: 0808 238 9514 (Freephone)<br />
Republic of Ireland: 1 800 936 375 (Freephone)<br />
English Support: +353 (0)21 73 55 935*<br />
Freephone numbers allow you to call <strong>Modere</strong> free of charge when dialling from a landline in the country<br />
listed. Please note that some mobile phone operators may charge for such numbers. Please check with<br />
your service provider.<br />
*Direct dial; international call rates apply<br />
MODERE PRODUCT GUARANTEE<br />
We are sure that you will have total satisfaction from your purchase. However, <strong>Modere</strong><br />
makes every effort to settle a complaint with respect for your statutory rights and within<br />
the shortest delay possible. You can send us any complaint via the contact form on the<br />
website or via e-mail to service@modere.eu. If you prefer to write us a letter, our address<br />
is <strong>Modere</strong> <strong>Europe</strong> BVBA, Telecomlaan 9, 1831 Diegem, Belgium. Any consumer who is still<br />
not satisfied may contact the Direct Selling Association which operates a dispute resolution<br />
service. For details of this and of the DSA’s Codes of Practice, contact DSA,<br />
30 Billing Road, Northampton NN1 5DQ, tel. 01604 62 57 00 or visit the DSA website<br />
www.dsa.org.uk.<br />
YOUR RIGHT OF CANCELLATION<br />
Without prejudice to your statutory rights, you may cancel your order without giving any<br />
reason within 30 days of shipment of your order. You must inform <strong>Modere</strong> of your decision<br />
to cancel your order. To obtain a refund, you must return the goods to us within 14 days<br />
of having received the returns authorisation form from us. We will reimburse all payments<br />
received from you for the goods you purchased and have returned to us, and will also<br />
reimburse the original delivery charges for the least expensive type of delivery offered by<br />
us, no later than 14 days from the day we have been advised of the return of your parcel<br />
to our warehouse or have received proof from you that you have returned the parcel to<br />
our warehouse. For additional information on your right of cancellation, please consult the<br />
general terms & conditions on our website www.modere.eu<br />
FREQUENTLY ASKED QUESTIONS<br />
You can find additional information on a range of subjects including, ordering, payment<br />
methods, shipping, returns and managing your account by clicking the FAQ tab on our<br />
website www.modere.eu<br />
78 | MODERE CATALOGUE 2017<br />
www.modere.eu | 79